business development executive

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

+ About Us

At Pathfinder we identify with the need to build Strategy for Innovative Ventures in a ‘Digital Native’ manner. Our frameworks provide holistic guidance to startups navigating the challenging 0-1 terrain. We imbibe the adage – Strategy is what you see & not what you say, and transforming our frameworks into intuitive playbooks is the act at the end of the play.

+ Role Overview

We are looking for a highly motivated and detail-oriented specialist to join our team as a Venture Analyst. In this role, you will work with innovative ventures and play a pivotal role in our advisory team to build compelling cases that foster strategic initiatives. You will conduct client interviews, develop case wireframes, and structure work to represent strategic paths. The ideal candidate should possess the following capabilities – critical thinking, logical reasoning, and a keen business acumen.

+ Key Responsibilities

• Proficient in framing questions for RFIs: Skilled in identifying critical data requirements and crafting precise & insightful questions to gather essential information from clients through Requests for Information (RFIs)
• Process Documentation: Develop and record systematic methodologies for analysing business cases to ensure consistency across projects
• Team Collaboration: Foster a collaborative environment across teams to develop effective solutions to engagement pain points that improve client satisfaction and retention
• Report Presentation: Collaborate with clients and internal stakeholders to understand their requirements and present your findings. Engage with both parties to ensure their needs are met and effectively communicate your work

+ Qualifications

Education: ·Master’s degree in Business Administration, Finance, Economics, Statistics or a related field

Experience: 2-4 years of experience as a business analyst role within a start-up or management consulting firm

Skills & Capabilities:

• Understanding of business and innovation concepts
• Good knowledge of representing qualitative and quantitative info sets
• Proficiency in data visualization tools and software (e.g., MS Office, Tableau)
• Excellent report writing and presentation skills
• Familiarity with financial analysis and projections

+ Attributes

• Entrepreneurial mind-set with a passion for start-ups
• Ability to thrive in a fast-paced, dynamic environment
• High level of professionalism and integrity.

+ Why Join Us?

• Impact: Create industry-first propositions that propel start-ups towards exponential growth.
• Growth: Opportunities for professional development and career advancement.
• Culture: Be part of a collaborative and supportive team that values innovation and creativity.
• Compensation: Competitive salary and benefits package.

Who are we?

With millions of transactions each month, Animall is one of the world’s fastest growing agritech companies. We continue to re-imagine and re-engineer the dairy ecosystem in India, and each team member will have significant ownership of the key components that go into this mission!

Till now, Animall has primarily focused on building a peer-to-peer cattle trading platform and the journey of Animall has been very encouraging and promising - we have reached more than 5 million dairy farmers within a short span of 1.5 years. More than 300,000 cattle have been sold through Animall which amounts to 4000 Crore Rs of GTV and is now at a monthly run rate of 320 Crore Rs GTV.

Our dairy farmers have rated us 4.6 out of 5 and 60% of our dairy farmers refer Animall to at least one friend on a monthly basis.

How will you succeed?

• Passion for building high-impact, well-performing user experiences
• Independent, proactive, and able to deliver production-ready code with minimal guidance
• Great communication and collaboration skills working cross-functionally with other engineers, product managers, and designers
• Mentor and train other team members on design techniques, and coding standards.
• Live and grow the Animall https://www.notion.so/Our-Culture-2ec96ec0e96b427b9187cc94cdd61b28">Culture

Who are we looking for?

• Proficient in HTML5, CSS3, and JavaScript with at-least 6 years of hands on experience.
• Familiarity with MVC & MVVM design patterns.
• Experience with modern https://reactjs.org/">React development using https://reactjs.org/docs/hooks-intro.html">Hooks & https://reactjs.org/docs/context.html">Context.
• Familiarity with Typescript and/or ES6 is a must.
• Familiarity with RESTful APIs

What we offer

• A fast paced environment to learn and grow. You’ll get opportunities to represent the company in events like Devoxx, Google Developer Days India etc.
• Very high autonomy; freedom to take risks, to experiment and to fail.You’ll collaborate with product managers and designers, data scientists and algorithm experts, even dairy farmers, to build exciting new features
• An opportunity to work on something that really matters. Check out the reviews for our app.
• Very high transparency.
• We pay top of market with excellent benefits
• Personal CFO Services with IndMoney.
• Employee assistance program- Counselling and consultation services for work and home- life topic
• Group medical insurance family floater for Employee, spouse and kids
   
   
   

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Brief on Amplior:-

• We are a Global B2B Tech-driven start-up lead generation company, with an awesome team, generating significant value
• We do things a bit differently... There is no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams
• Mostly, you’re your own boss, you also get plenty of guidance and support from super talented, smart colleagues, always pushing the boundaries of innovation
• We believe that people from different backgrounds, identities, and experiences, make our product and the company better. 

• Our Client Partners have Great comm skills and confidence
• Experience is welcome but not a necessity, Interns welcome
• Apply if you want to make a great career in marketing, sales, especially B2B (Business to business)
• You need to be Eager to learn more, ready to do quality conversations with Senior Executives in the biggest of the companies PAN India and Globally
• Love to research and find out about potential business prospects for our clients 

2+ years of experience developing web applications using J2EE.

2+ years of experience in Spring Boot.

Good knowledge of MicroServices.

Expertise developing enterprise-level web applications and RESTful APIs using MicroServices, with demonstrable production-scale experience.

Working experience in Industry Standard protocols related API Security including OAuth is a must.

Demonstrate strong design and programming skills using JSON, Web Services, XML, XSLT, PL/SQL in Unix and Windows environments.

Strong Shell scripting experience

Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.

Strong collaboration and communication skills within distributed project teams

Excellent written and verbal communication skills

Candidate Profile:

Role: Marketing Campaign Coordinator

Vertical: Marketing 

Education:  Any graduate or postgraduate but  MBA - Marketing( preferred)

Understanding of: Marketing Campaigns, IT Sales process, CRM system, Lead sourcing

Total Experience: Around 2 years

Overview of the Company

Armentum is an IT Services company that provides the following services. 

1. Website Design and Development
2. Web and Mobile Application Development (LAMP and MEAN/MERN Stack)
3. SEO Services

and our development center is based in Bangalore, India. Our total team strength is over (50) people. Our team has deep expertise in building large scale applications in the finance, real estate, and banking industry. 

Specific Responsibilities

• Excellent Communication Skills and Content Writing skills - this is non-negotiable and is a must.
•  Will be responsible for planning and managing all Inbound and Outbound outreach campaigns that are a mixture of email marketing and telemarketing
• Having prior knowledge of working with Product Marketing 
• Coordinate with Telemarketer to make the follow-up to convert sourced leads into appointments
• Maintaining the KPI for the team and the campaigns, drafting an analytics report every month and evaluate the performance with the growth manager and do course correction where required.
• Prior knowledge of working on any CRM for an end to end marketing and sales campaigns 
• Promptly responding to emails from potential clients, coordinating with the sales team to ensure the appointment is set up, and to ensure all sales collaterals are ready before a sales call.

Ideal Candidate Description

• 1.5-2 years of working in Marketing services specifically in IT Product Marketing.
• Excellent Writing and Communication Skills
• Proficient using tools like MS Office & Google Drive
• Must possess knowledge of CRM systems and how they operate
• Excellent presentation skills
• Ability to learn things quickly 
• Industrious, Orderly and Disciplined
• Must be able to meet tight deadlines 
• Excellent documentation skills
• Ability to effectively communicate with different teams
• Quick thinker, ability to get things quickly, and to manage time

• Sourcing for the region (Maharashtra and Gujarat)
• Working closely with business development team and operations team to ensure the client expectations are properly met in terms of time and quality of sourcing
• Building and developing the required team to achieve the targets
• Driving efficiencies to maintain sourcing service levels and expanding margins of the region
• Building and implementing processes to increase the overall efficiency and reliability of the region
• Participating in cross-functional projects for high priority initiatives and bringing process and data- driven focused approach to support the organization's goals
• Driving change management to ensure efficient implementations of any new strategic change
• Collaborating closely with stakeholders like Operations, Finance, Product, Sales and New initiatives with the objective of driving stakeholder success
• Ensuring excellent customer and partner experience

Desired Candidate Profile

• Graduates from Tier 1/2 Engineering colleges/Post Graduate from Tier 1/2 Management colleges with good academic performance
• 4-8 years of frontline Operation/sourcing/channel management experience or P&L Management
• Strong leadership qualities to lead a large geographically spread team
• Ability to manage conflicts and good stakeholder management skills
• Multi-tasking capabilities and inter departmental coordination
• Product first mindset and relevant experience is a useful plus
• Experience in channel management in B2C space will be very useful    

• 5+yrs with WINDOWS DRIVER DEVELOPMENT in is MUST

• Hands on EXP in C++ Programming is MUST

• Understanding of FIRMWARE and HARDWARE DESIGN principles.

• EXP in LAPTOP and DESKTOP domain

• Hands on EXP in JENKIN and GITHUB

• EXP or understanding of FIRMWARE DESIGN TOOLS and LANGUAGES.