business development executive

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

• Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
• Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
• Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

• Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
• Strong hands-on experience in optimizing discovery, tailoring patterns and development.
• Validating discovery results and troubleshooting as required.
• Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
• Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

• Assist with tasks related to implementing the ServiceNow application.
• Document procedures for the discovery, configuration management functions.
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment

1. Bachelor's degree in Finance, Accounting, or related field. Master's degree or professional certification (e.g., CPA, CMA) preferred.
2. Minimum of 5 years of experience in finance or accounting roles, with extensive hands-on experience using Tally software.
3. Strong understanding of financial principles, accounting standards, and tax regulations in India.
4. Proficiency in Tally software, including configuration, customization, and report generation.
5. Excellent analytical skills and attention to detail, with the ability to interpret financial data accurately.
6. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
7. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
8. Knowledge of Indian taxation laws and regulations, including GST and TDS requirements.

Note:Preferring only Female Candidates.

Responsibilities:

• Develop and deploy services to improve the availability, ease of use/management, and visibility of 6sense systems
• Architecting, building, and scaling out our services and infrastructure
• Learning and adopting technologies that may aide in solving our challenges
• Own our systems like our Hadoop and Presto clusters, front/back-end services, build configurations, infrastructure components, deployment of services into our infrastructure, and everything in between
• Write/review/debug production code, develop documentation and capacity plans, and debug live production problems
• Contributing back to open-source projects if we need to add or patch functionality
• Support the overall Software Engineering team to resolve any issues they encounter

Minimum Qualifications:

• 5+ years in a Software Engineering role or equivalent experience
• 1+ years of experience with Linux/Unix system administration and networking fundamentals
• Strong skills in reading code as well as writing clean, maintainable, and scalable code
• Good knowledge of Python and Java
• Experience designing, building, and maintaining scalable services and/or service-oriented architecture
• Experience with high-availability

Bonus Requirements:

• Experience with modern configuration management tools (e.g. Ansible, Chef, Puppet) and idempotency
• Exposure to modern build systems such as Bazel, Buck, or Pants
• Knowledge of the Hadoop ecosystem (e.g. Hadoop, Hive, Presto) including deployment, scaling,
• and maintenance
• Knowledge of standard security practices
• 1+ years of experience working with Kubernetes, Docker
• Good knowledge of Javascript 

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.

Designation: Customer Success Manager

Reporting to: Director

Roles and Responsibilities

• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.

A Bachelor degree in IT from a top reputed university with 5+ years of experience in LMS (Loan management system) and a total experience of 8-10+ years

Key Roles/Responsibilities

• Plan, Develop and Execute Content Strategy in line with the foundation and the program s mission of Job fulfillment
• Understand the big picture perspective with attention to detail and a focus on delivering impact by creating high-quality content for skilling
• Understand the foundation and program s key value proposition to the skilling eco-system
• Understand how the value proposition can be developed and delivered
• Execute and implement the content strategy
• Design Content Architecture to deliver it through the tech platform
• Design the storyboards for the content
• Collaborate with the tech team to design the platform to host and deliver the content
• Identify best in breed technology to develop tools and learning content
• Deploy content across mobile and Loan Management Systems (LMS) 5. Work with external vendors of content production and technology
• Identify, Manage and Develop Partnerships with key stakeholders to co-create, and co-deliver the content
• Collaborate with Internal Stakeholders to understand the content needed and receive feedback on the existing content
• Develop and Manage Team Internal Use--Confidential

Experience & Skills Required Capabilities

• Learning and Development: Hands-on with latest Loan management system Proven track record of success in delivering digital LMS solutions at scale.
• A seasoned leader with skilling eco-system knowledge: good problem solving, team building, excellent communication and operations ability, and experience of building up systems and processes at scale
• Passionate about the vision of the company

DUKAAN - Create Your Online Store in 30 Seconds

Dukaan is an app that allows offline businesses to sell their products and services online. On our app, the users can make beautiful product catalogs (catalogs) right from a smartphone and share with their customers easily on different social media apps such as Whatsapp Business, Whatsapp, Facebook, Instagram, etc. Praised by users all over India, this app has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital.

Dukaan is currently powering over 5M e-commerce stores built by Indian small businesses and growing at a crazy rate.  

We are looking for a Backend Engineer to join our team who will be part of our new innovations team.

Requirements:

1. Strong knowledge of Django, Django Rest Framework, and their design principles.
2. Strong knowledge of Django ORM, should be able to leverage it to write complex and optimized queries (E.x Q queries, Case, When, Select related, prefetch related, Subqueries, Annotations, Aggregations, Filtering, etc.).
3. Should be able to override DRF serializers, filters, and view set completely according to needs.
4. Should have good experience in Class-Based Views to write the backend API.
5. Sound knowledge of database design patterns and modeling them to Django models.
6. Sound knowledge of how to write test cases for the APIs.
7. Should be able to write optimized pythonic code adhering to python PEP standards.
8. Strong knowledge of python packaging and how to architect a codebase that should be easily scalable and not get cluttered.
9. Strong knowledge of REST API design patterns.
10. The ability to write RAW SQL queries and further database-level coding will be a plus.
11. Good Understanding of python’s asyncio, threading, and multiprocessing library, their benefits and limitations along with their appropriate use cases.
12. Hands-on knowledge of celery and its corresponding message broker such as RabbitMQ, Redis, etc.
13. Experience with building a CDC(Change Data Capture) pipeline will be a plus.
14. Experience with Apache Kafka, Kafka connect and Debezium will be a plus.
15. Experience with open source will be a plus.
16. Good knowledge of Algorithms and data structures.

Responsibilities:

1. Understand the ins and out of the existing codebase and have a good grasp of it.
2. Write clean, stable, and scalable code.
3. Write unit test cases for the APIs.
4. Do whitebox and blackbox testing for your own code and as well as others if required.
5. Understand and implement fast prototype solutions for business needs.