11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
We are seeking an experienced and visionary Product Strategist to lead the strategic planning and positioning of our products in the market. The ideal candidate will be responsible for identifying market opportunities, aligning product development with business goals, and delivering customer-centric solutions that drive growth and innovation.
Key Responsibilities:
- Develop and communicate clear product strategies aligned with business objectives and market needs.
- Conduct market research, competitor analysis, and trend forecasting to identify growth opportunities.
- Collaborate with cross-functional teams including Product Management, Marketing, Sales, and Engineering to ensure alignment on strategy and execution.
- Define product vision, positioning, value propositions, and go-to-market plans.
- Analyze customer insights and user feedback to inform product direction and improvements.
- Create strategic roadmaps, product lifecycle plans, and innovation pipelines.
- Work with data analytics teams to assess product performance and recommend strategic pivots when needed.
- Advocate for user needs while balancing business and technical constraints.
Requirements:
- Bachelor’s or Master’s degree in Business, Marketing, Product Management, or a related field.
- 4+ years of experience in product strategy, product management, or business strategy, preferably in a tech-driven environment.
- Proven ability to build and execute successful product strategies and roadmaps.
- Strong analytical and problem-solving skills, with a data-driven mindset.
- Excellent communication and storytelling abilities to articulate product vision and strategy to stakeholders.
- Experience working with agile teams and frameworks.
- Familiarity with tools such as Jira, Confluence, Productboard, Aha!, or similar platforms.
JavaAccioJob is conducting an offline hiring drive with a B2B Automation Platform for the position of SDE Trainee-Spring Boot.
Link for registration: https://go.acciojob.com/dUTReR
Position: SDE Trainee Java – DSA, Java, Spring, OOPs
Eligibility Criteria:
- Degree: B.Tech / BE / MCA
- Branch: CS / IT
- Work Location: Noida
Compensation:
- CTC: ₹4 - ₹5 LPA
- Service Agreement: 2-year commitment
Note:
Candidates must be available for face-to-face interviews in Noida and should be ready to join immediately.
Evaluation Process:
Round 1: Assessment at AccioJob Noida Skill Centre
Further Rounds (for shortlisted candidates):
- Technical Interview 1
- Technical Interview 2
- Tech + Managerial Round (Face-to-Face)
Important:
Please bring your laptop for the assessment.
Link for registration: https://go.acciojob.com/dUTReR
Position Overview:
We are seeking a proactive and results-driven Business Development Representative to join our team. The ideal candidate will play a key role in driving the growth of our company by identifying new business opportunities, building and maintaining strong client relationships, and contributing to the overall success and expansion of our business.
Responsibilities:
Identify and research potential clients, markets, and business opportunities to drive company growth.
Develop and implement strategic plans to expand the company's customer base and market presence.
Build and maintain strong relationships with new and existing clients, addressing their needs and concerns to ensure their satisfaction.
Collaborate with the sales and marketing teams to create and implement effective strategies for business growth.
Requirements:
Ability to work independently and collaboratively in a team environment.
If you are a recent undergrad/grad who.
. has 1-2 years experience
. loves connecting with people and can understand them with empathy
. is a smooth negotiator with flawless English
. is highly self-motivated, hungry to learn and have impact
. gets excel and mental maths
. has good taste in dining out and all things refined
. is smart, diligent and nice
Goal-oriented and self-motivated with a passion for achieving results.
Juleo is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
- Experience in full-cycle recruiting
- Proficiency in recruitment software and social media recruiting techniques
- Proven ability to identify and attract top talent
- Strong communication and interpersonal skills
- Ability to build and maintain strong relationships with candidates and hiring managers
- Knowledge of labor laws and regulations
- Bachelor's degree in Human Resources, Business Administration, or related field
- Experience in the travel or hospitality industry is a plus
- Professional certification in HR or recruiting is a plus
- Proven experience of 1-2 years
- Immediate joiner from the location of Noida and Delhi NCR only.
Spring BootJavaRequired Skills:
- 2+ year of experience in Development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem solving
Good to Have Skills:
- 4+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
Android Development
KotlinJava- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
In today’s highly competitive education industry, our client is an Edtech platform which focuses on connecting students to colleges and universities from across geographies by providing various education-based products and services which include B2C offerings such as exploring colleges, exams etc., free counselling by experts, education loan, online coaching classes etc. and B2B offerings include admission/activity tracker, marketing services for higher education institutions, content management system etc.
Founded in 2015, our client is headquartered in Gurugram and has raised a total of $40 Mn in funding over 5 rounds.
As a Academic Counselor, you will be responsible for providing counselling to all our customers.
What you will do:
- Resume building and Profile enhancement
- Goal setting
- Selecting schools – Tentative and Final Shortlists
- Networking
- Essays structure and writing – Editing Services
- Recommendation advice – Admit Decisions and School Selection
- Preparing for interviews and mock
- Waitlist advice
- Visa Preparation and document checklist review
Desired Candidate Profile
What you need to have:- Proven track record of admits to universities in USA, UK, Australia, Ireland (Any one destination)
- Ability to manage over 250 students in a calendar year
- Ability to convert enrolled students for Visas to partner institutions
| • Java 1.8+ or Open JDK 11+ • Core spring framework • Spring Boot • Spring Rest Services • Any RDBMS • Gradel or Maven • JPA / Hibernate • GIT / Bitbucket • Apache Spark |
Java
NodeJS (Node.js)Spring BootBackend Developer
Role : Backend Developer
Department : Technology Team
Experience : 2 - 3 Years of working experience in Backend
Experience in a related position from Gaming Industry would be preferred
Location : South Delhi; 5 Day Working
Qualification : Bachelor’s degree in Technology
Major Skills : Java, NodeJs, Microservices, Data Structures, etc
Ideal Candidate Requirements :
- Experience in development of Java and NodeJs based applications.
- Experience in building microservices from scratch to production level.
- Strong experience in Core Java and MultiThreading
- Good Knowledge of Data Structures
- Worked on Oracle, REDIS and DYNOMITE
- Good Knowledge of Telecom Protocol SIP
Ideal Candidate Skills Requirements :-
- Distributed systems - Microservices - Algorithm design, System Design
- Performance Engineering, Scalability and Architecture
- Gaming Models, Matching and Allocation Algorithms
- Spring Boot, Hibernate, Java reactive, JPA
- Relational Databases - MSSQL,
- Design Patterns : MVC, Singleton, Adapter, Factory, Builder, Strategy
- Messaging Queues - Apache Kafka
- Cache - Redis
- Search - Elastic Search
- Java
- NoSQL - Mongo, Cassandra
- Jenkins, GIT, BitBucket, JIRA
Java
Elastic Search- Exp- 3+ yrs
- Must be very good in Java- 2.5+ yrs
- At least 1 yr of working experience in any one DB of Neo4j, Cassandra, Elastic Search
- Should have good devops working knowledge - Knowledge of AWS, Ansibleetc is a necessity
- Experience in TDD/BDD is required
- Minimum 1 yr working experience in Samza& Kafka.
- Knowledge of Azure is added advantage
- Understanding of AKKA and Play framework
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