11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Job Title: Sales and Marketing Executive
We are seeking a dynamic and experienced Sales and Marketing Executive to join our advertising team.
Responsibilities:
- Develop and implement marketing strategies to increase brand awareness and drive sales.
- Coordinate advertising campaigns, including print, television, radio, hoardings and digital media.
- Build and maintain strong relationships with clients, vendors, and stakeholders.
Requirements:
- Minimum of 06 months of experience in marketing, retail, and sales within the advertising industry.
- Strong understanding of marketing principles and strategies.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Our Mission
On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test
platform to empower software testers & developers globally to perform testing intelligently at scale.
Our Vision
We envision an integrated platform where professionals can rely to perform and manage all
types of tests without being limited by infrastructure dependency. So people could focus on things
that matter the most, i.e. their tests
We are looking for the brightest minds to join our team!
You will be
part of
a fast growing organisation, and a
high-performing team that delivers
beyond
100%. You
get the
opportunity to
learn from a team of
seasoned entrepreneurs and sales
experts.
This will be a hands-on position
in a fast paced start-up environment. So
we are looking for a
motivated self-starter who isn't afraid to roll-up their sleeves and contribute
in various capacities.
Someone who will see a problem as an opportunity for leadership.
Role/ Scope of Work
Generate sales revenue through prospecting, nurturing and closing
business in the
Enterprise/ Mid-Enterprise, SMB Segment
Build and manage your sales pipeline for strong coverage ratios; achieve
quarterly revenue
targets
Manage the entire account lifecycle from account strategy, customer engagement, solution
development and contract negotiation; meet or exceed quarterly/ annual revenue quota
Develop, maintain and grow
executive relationships in your target account to expand
revenue potential
Work
with all levels of Sales/
Marketing/ Product leadership to continuously improve key
sales
management processes
like territory planning, lead/pipeline/opportunity management
and KPI reporting
Maintain excellent due diligence in CRM for your Lead, Accounts and Opportunities (on a
daily, weekly, monthly basis)
Requirements
Minimum 3 years of new business acquisition sales in a B2B software organisation. Top 10%
of the team, with a strong track record of success.
Experience in full sales lifecycle
management from qualification, solutionising, negotiation/
procurement to closing
Strong willingness and ability to uncover opportunities by
pitching highly differentiated value
propositions to crack new accounts or expand deals at existing accounts.
Excellent
verbal and written communication
skills with
strong phone/video conference
presence
Persistent
and optimistic problem solver
with
a vibrant,
assertive and energetic attitude,
strong work ethic and driven to succeed
Extreme customer centricity and empathy
and
service urgency; strong desire to work in a
fast-paced, self-directed start-up environment● B.Sc in Technology/ IT/ Computer Science is preferred but not mandatory, but expected to be
passionate about Internet Technologies, SaaS, knowledge about SDLC, Cross Browser
Testing industry
Key Responsibilities:
· Present our technology products and services to potential clients, clearly articulating the benefits and value proposition.
· Develop and maintain strong, long-lasting relationships with clients to ensure customer satisfaction and retention.
· Stay updated on industry trends, market conditions, and competitors to provide insights that help shape our product offerings and marketing strategies.
· Work closely with our product and marketing teams to align customer needs with product development and marketing strategies.
· Prepare and maintain detailed sales reports, forecasts, and pipeline updates for management.
Qualifications:
· 0-2 years of sales or business development experience
· Bachelor’s degree in Business, Marketing, or a related field.
· Excellent Communication Skills (both written and verbal)
· Proactive, confident and Self-motivated.
· Ability to Convincing and influencing.
· Able to work independently as well as in team.
· Ability to build and maintain client relationships.
· Comfortable using technology tools and platforms for sales and reporting.
About CredFlow :
Imagine a business- always stressed with increasing outstanding dues in the market, pressure from vendors and other creditors to pay off debts, managing operations, sourcing material and the list is endless! Now imagine the plight of millions of such businesses globally.
At CredFlow, we are solving SMEs' most pressing problem of cash flow management. We are a full-stack cash flow management solution automating accounts receivables and building multiple stacks of financial solutions on top of that. We have seen pretty good traction in the past few months, achieved product-market fit and are scaling fast. We already have more than 30 Lakh businesses on the CredFlow network and more than $70 billion worth of invoices on the platform.
Above all, we have a gold mine waiting to be unlocked - the humongous amount of financial data flowing through our servers!
In 2021 we raised a 2.1 million $ seed round from marquee VC Funds. We have recently raised $7 million in Series A from marquee VC Funds.
Company Website Link: https://credflow.in/about%20us.html
Role Title: Business Development Executive – Inside Sales
Process: Revenue generation, cold calling, B2B sales, Product demo.
Work Days: 6 days per week
Job Location: Noida
Office Hours: Work from office (10 AM to 7 PM)
Key Responsibilities:
● Reach out to warm leads on call and schedule product demos.
● Understand customer needs and requirements.
● Share product quotation and close the sale
● Maintain relationships with the customers.
● Get customer referrals from existing paid users.
● Provide after-sale support.
● Share weekly and monthly Sales Forecasts of probable conversion.
● Share product feedback to the product management team.
Skills and Background:
● Excellent communication skills
● Prior sales experience is preferred.
● Good Logical and Analytical skills.
● Smart and Collaborative team
● Best in the market Incentive Structure.
● Early-Stage startup experience.
● Graduate/Postgraduate
Supporting today’s data driven business world, our client acts as a full-stack data intelligence platform which leverages granular and deep data from various sources, thus helping the decision-makers at the executive level. Their solutions include supply chain optimization, building footprints, track construction hotspots, real estate, and lots more.
Their work embeds geospatial analytics, location intelligence and predictive modelling in the foundations of economic modelling and evaluation theory to build data intelligence layers for their clients which include governments, multilateral institutions, and private organizations.
Headquartered in New Delhi, our client works as a team of economists, data scientists, geo-spatial analysts, etc. Their decision-support system includes Big-Data, predictive modeling, forecasting, socio economic dataset and many more.
As a Senior Manager– Data Intelligence, you will be responsible for contributing to all stages of projects– conceptualizing, preparing work plans, overseeing analytical work, driving teams to meet targets and ensuring quality standards.
What you will do:
- Thoroughly understanding the data processing pipeline and troubleshooting/problem-solving the technical team
- Acting as SPOC for client communications across the portfolio of projects undertaken by the organization
- Contributing to different aspects of organizational growth– team building, process building, strategy and business development
Desired Candidate Profile
What you need to have:- Post-graduate degree in relevant subjects such as Economics/ Engineering/ Quantitative Social Sciences/ Management etc
- At least 5 years of relevant work experience
- Vast experience in managing multiple client projects
- Strong data/quantitative analysis skills are a must
- Prior experience working in data analytics teams
- Credible experience of data platforms & languages in the past
About us
We are an AI (Artificial Intelligence) platform company focused on the TMT (Technology Media and Telecom) industry. Our focus is on M&A (Mergers and Acquisitions) use case. We work with Investment Banks, Private Equity firms and Corporations globally. Our uniqueness is in automating research and analytics thereby releasing ~90% of the manual effort
We are looking for the best professionals in TMT available in India and outside,
Role: Senior Consultants ( TMT )
Job Overview:
You will be working on creation of many globally unique analytics assets as part of our Product and then using the outputs of the Product to provide consulting to our clients. You will experience working with some of the sharpest minds in the TMT focused M&A world.
You are either an individual contributor or managing a team in the TMT industry. You must have expertise in specific segments of the TMT industry (for example, Cybersecurity, IoT, Fintech etc.) and have a demonstrable track record of independent thinking and analytics to industry and company attractiveness.
Preferred Experience:
-
6-8 years of experience in TMT industry
-
Currently in a client delivery and thought leadership position in Business Research, Consulting or part of a Corporation’s Strategy team
Primary Responsibilities:
You will have 2 primary responsibilities:
-
Product management
-
Doing research on TMT industry segments and building content relating to industry and company attractiveness, company growth areas, financial performance, valuations et al.
-
Being part of a highly talented and motivated team that is pioneering new thinking on TMT industry outlook
-
-
Consulting
-
Use the output of our product, augment it with creative thinking and create compelling presentations and models for our M&A clients
-
In addition, you will be expected to contribute with your ideas on all aspects of the firm so that we all succeed. There are no barriers and you should have an independent point-of-view.
Required Skills & Personal Attributes:
-
Excellent business writing and verbal communication skills including presentation skills.
-
Detail-oriented with high standards for written and visual presentation of information. Excellent research, analytical, and numerical skills. Logical thought process to think through a problem and develop solutions.
-
Ability to develop and articulate strategic recommendations based on rigorous data analysis.
-
High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel etc.)
-
Strong inter-personal skills; ability to work with teams in a timeline driven high pressure environment (typical of consulting firms); self-driven with a high level of motivation and energy; a strong ‘can do’ attitude; ability and willingness to work in a small and fast growing set-up; ability to pro-actively identify ways to contribute to the firm’s goals & mission; international experience; professional appearance as well as manner of speaking.
Educational Background:
-
Bachelor’s degree (Engineering/ Commerce/ Economics) from a top-tier university (such as IITs, NITs, DU, etc.); And an MBA from one of the top institutions in India / abroad
Role- Ranstad Payroll
Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships etc.
Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic rewards, recognition, and much more.
If you are a self-driven individual, excited to grow the business rapidly through creative, well-executed outbound strategies. Tartan is the right place for you, you will get to build, refine, and execute the outbound sales process & strategy, driving critical top-of-funnel opportunities. Your role will combine product, technical, and industry knowledge that will help us build amazing products and better businesses
What will you do?
- Directly responsible for questions on new clients, managing key accounts, engaging with customers, and driving key objectives
- Actively plans and executes Tartan's sales strategy, proactively identifies new opportunities in the open market, increasing Tartan's footprint of business and solutions with assigned customers
- Execute paperwork, negotiate pricing contracts, own go-lives, and post-sales service
- Regularly conduct structured review sessions with internal & external stakeholders
- Be the face of the organization, representing the company mission, vision & objectives
- Work coherently with internal cross-functional teams, ensuring coordination, effective communication, and team spirit
- Be a part of a growing and aggressive sales team, help execute business objectives, strategies, and growth plans of the company
You will be a good fit if you have the below
- 2+ years of work experience, preferably in B2B sales, strategic alliances, and account management customer-facing roles especially in technology product sales.
- Immediate joiners will be preferred.
- Superior verbal and written communication skills
- Experience with interaction with CXOs.
- Desire to develop product expertise and evangelize TartanHQ’s mission & value proposition to drive sales growth
- Strong interest in technology and financial services; intellectually curious
- Proficiency in using/helping setup CRMs
- Self-starter who is able to define and manage their own work streams
Why Tartan?
- Brand new Macbook
- Stock Options
- Health Insurance
- Unlimited Sick Leaves
- Passion Fund (Invest in yourself or your passion project)
- Wind Down
ENTERPRISE SALES EXECUTIVE
The Enterprise Sales Executive reports to the Manager of Sales and is responsible for driving new revenue through targeted accounts. The ideal candidate should have experience in enterprise software and/or SaaS sales. This role will drive revenue growth by identifying and working on targeted accounts throughout the entire buyer’s journey. The individual must be able to comfortably engage with all levels of prospects, across multiple industries, using all available mediums including phone, email and social media. Experience in Fashion, Apparel, Uniform, and Workwear verticals is a must. The ideal person will be a self-starter, with strong attention to detail and the ability to work in a fast-paced environment.
Primary Responsibilities
- Execute a sales prospecting plan to penetrate target accounts and capture significant market share within identified industries.
- Source new sales opportunities through creative outbound prospecting and limited inbound lead generation
- Build relationships with key decision-makers across all accounts
- Effectively deliver product demonstrations to prospects/customers to showcase the value of Industry Intelligence
- Serve as a trusted advisor to prospects/customers to achieve desired business outcomes
- Remain knowledgeable of the company's products/services to support prospect and customer needs
- Drive event attendance for webinars, trade shows/conferences, executive dinners and other events. Meet and exceed quarterly and annual quotas
- Passionately support our commitment to creating an outstanding experience for our prospects and customers
- Disciplined use of Zoho.com (CRM) to record all communication with each lead, contact and account
- Work effectively with other team members (including AI team) and throughout the organization
Minimum Qualifications
- Bachelor's degree, preferably in business administration, marketing, or a technical discipline
- 2 to 3 years in an enterprise sales role in Fashion, Apparel, and Uniform vertical is a must (in North America / EMEA a definite plus) and good to have some experience in software / SaaS selling.
- Experience delivering product demonstrations to create value
- Experience generating proposals in PowerPoint (with the help of in-house graphics)
- Proven track record of quick learning and exceeding set goals (MUST)
Competencies
- Excellent verbal and written communication skills (MUST)
- An organized, detail-oriented individual capable of meeting quarterly and annual results
- Proven success in executing outbound targeted sales programs to achieve desired results
- Experience engaging with prospects through B2B selling efforts
- A team player who performs well independently
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Location
Mirrorsize is a registered corporation with the State of New Jersey, USA. This role is based in Noida and will require travel to North America, and EMEA. You must have a valid passport.
Benefits
In addition to salary and bonus, the company also offers monthly commissions/incentives for meeting targets. You will also earn incentives for meeting your annual targets. The company offers travel allowance for international travel and other benefits.
Company
At Mirrorsize, our endeavour is to eliminate the need for physical body measurement and to minimize the chances of incorrect measurements using cutting-edge AI and Computer Vision technology to measure the human body accurately. Headquartered in New Jersey and is a recognized leader in AI-enabled solutions for the fashion and healthcare industries. We truly believe that AI can be disruptive, and transformational and can bring meaningful change in the supply chain of fashion, apparel, healthcare, and fitness industries.
Read more about Mirrorsize at
Experience: 0 to 2 years of Experience in Outbound Sales
Employment Type: Full-time
Qualification: MBA
Salary: 2.40 to 3 LPA+ Attractive Annual Sales Incentive on completing target.
Job Location: Sector 62, Noida, Uttar Pradesh
Why Join Fundoodata.com:
- Among India's top B2B Website with annual traffic of 8 Million+
- In market for 15+ Years
- Have 12,000+ Happy Customers
- No firing in Covid times, if you are reading this mail you can see we are Hiring to grow more.
- Regular CSR the weaker section of activity to support society, planting trees for a greener planet etc.
Key Responsibility and Work Profile:
- Generate leads for new business development and facilitating closure
- Calling assigned customers to fix appointment and present product solution
- Lead generation through Cold calling, emailing and Social connect.
- Following up with existing customers to up sell or cross sell.
Required Key Skills:
- Should LOVE sales and have flair for business development, networking
- Should be comfortable with Cold calling
- Very strong presence and activity on LinkedIn
- Effective email marketing and written communication.
- High preference for candidates having an existing client network of Sales and Marketing head or CEO/Director/Owners.
- Persuasive oral communication with good command of English and Hindi added preference for knowing more language.
Benefits of Joining Fundoodata.com:
- We have 1st & 3rd Saturday off and 2nd & 4th Saturday half days,
- Young and vibrant work culture
- Highly professional & friendly environment and no late sitting beyond office hours
- Ethical environment so that everyone working in the organization is happy.