11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon

About the Role:

We are looking for a Salesforce Upwork Bidder who has hands-on experience bidding on Salesforce-specific projects on Upwork or other freelance platforms. This is an onsite role based out of Noida (Sector 62) and requires strong communication, sales mindset, and familiarity with the Upwork ecosystem.

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Key Responsibilities:

Bid on Salesforce CRM projects via Upwork (mandatory).

Write customized proposals tailored to client needs.

Communicate with clients, understand their technical requirements, and work with delivery teams for smooth project execution.

Identify new business opportunities and build long-term client relationships.

Follow-up consistently to convert leads into active deals.

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Requirements:

1–3 years of experience in Upwork bidding, especially for Salesforce or CRM-based projects.

Understanding of Salesforce products (Sales Cloud, Service Cloud, Apex, etc.) is a big plus.

Strong communication, proposal writing, and negotiation skills.

Self-motivated and target-driven.

Must be open to working onsite in Noida (WFO only).

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Nice-to-Have:

Prior experience in IT Sales/Pre-sales.

Knowledge of other CRM tools like HubSpot, Zoho (not mandatory).

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Why Join Us?

Work closely with a growing Salesforce delivery team.

Opportunity to build a full-fledged sales team around this vertical.

Exposure to global clients via freelance platforms.

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the layout, design, and coding of websites specifically in PHP format. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases. 

Requirement:

·        3-4 years of experience in web applications/full stack development using PHP, Ajax, Linux, MySQL, Apache

·        Good experience with PHP frameworks CodeIgniter (Laravel, symphony etc. would be a plus)

·        Hands on experience with SQL schema design, REST API design, API integrations

·        Working knowledge of cron jobs

·        Familiarity with modern libraries and frameworks. ie: Bootstrap, jQuery, etc

·        Expertise in developing highly scalable and performant web applications.

·        Proficient in debugging and diagnosing production systems

·        Experience in preparing design specifications/documents.

Good to have:

·        Familiar with Payment Gateways/Wallet integrations is a plus.

·        Experience working with JIRA, Bitbucket, Git, etc.

·        Good written and technical communication skills.

·        Working knowledge of WordPress with plug-in development.

Responsibilities:

·        Adhere to best practices in software development on PHP technology.

·        Deliver high-quality, unit-tested code that follows good coding principles.

·        Maintain a positive influence on your associate team members.

·        Excellent communicator and possess the ability to robust articulation.

·        Show high ownership and is self-driven.

·        Provide support on troubleshooting systems when issues are escalated.

·        Help deliver as a team, verifying that completed user stories meet business expectations.

·      Problem-Solving Skills, should be able to convert Idea on Paper to Code

·      Bachelor’s degree in computer science or related field, or equivalent professional experience.

·      0 - 4 years of database experience (Oracle SQL, PL/SQL)

·      Proficiency in Oracle, with Hands-on experience in database design

·      Creation & implementation of data models.

·      Strong experience with Oracle functions, procedures, triggers, packages.

·      Willing to learn, grasp & quickly adapt needed cutting-edge tools & technologies in shorter timeframe.

·      Should be able to write basic Procedures & Functions.

Minimum 2 years of experience in the software development, including Project Management and

interactions with customers

• Solid understanding of the full software development life cycle

• Working Experience of

a) Ubuntu 18.04.4 LTS

b) Java 1.8

c) Tomcat 9

d) Spring boot framework 2.2.2. RELEASE

e) Spring OAuth2 2.4.0. RELEASE

f) Spring Security JWT 1.1.0.RELEASE

g) Spring Log4j2

h) Hibernate 3.13.3

i) Nginx 1.14.0

j) Hikari Connection Pool

k) Mariaj Connector

l) Google Recaptcha

m) Redis client 3.3.0

Qualification

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.

Job Responsibilities:

• Monitoring system performance and identifying problems that arise.
• Install and maintain the performance of database servers.
• Develop processes for optimizing database security.
• Set and maintain database standards.
• Install, tune, implement and upgrade DBMS installations
• Write and deploy MYSQL patches
• Upgrade and improve application schema and data upgrades
• Manage database access.
• Performance tuning of database systems.
• Install, upgrade, and manage database applications.
• Diagnose and troubleshoot database errors.
• Recommend and implement emerging database technologies.
• Create and manage database reports, visualizations, and dashboards.
• Create automation for repeating database tasks.
• Be available for on-call support as needed.

Skills Required:

• A minimum of 3 years' experience as a database administrator.
• Strong and Proficiency in data manipulation languages, including MS SQL,
• Advanced knowledge of database security, backup and recovery, and performance monitoring standards
• Understanding of relational and dimensional data modelling
• Strong mathematical and statistical knowledge
• Excellent written and verbal communication skills
• Impeccable attention to detail

• Research and recommend prospects for new business opportunities
• Research and analyze sales options
• Build and maintain relationships with clients and prospects
• Stay current with trends and competitors to identify improvements or recommend new products
• Collect and analyze information and prepare data and sales reports
• Attend workshops to learn more technical and professional skills for the job
• Build and maintain professional networks

About Mastercard

We are the global technology company behind the world’s fastest payments processing network.

We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless.

We ensure every employee has the opportunity to be a part of something bigger and to change lives.

We believe as our company grows, so should you.

We believe in connecting everyone to endless, priceless possibilities.

Overview Services and Data is helping to shape the future of data insights by leveraging billions of anonymized, aggregated transactions in a 10 petabyte date warehouse to help financial institutions, merchants, media, and governments manage their businesses more effectively.

Advanced Analytics is charged with servicing clients by centralizing and optimizing the world class analytical, modeling, software coding, data sourcing, product development, product management, econometrics, and associated delivery capabilities of the MasterCard Advisors organization.

It focuses on creating innovative technology solutions which leverage technology in the data science, artificial intelligence and analytics arenas; on enabling the field with industrialized, repeatable products and on researching and incubating emerging technology to determine how they might apply to our customers and facilitate positive outcomes.

What we are re looking for

• Are you motivated by developing new Analytical skills, leading to insights into issues and developing recommendations that add real value to clients?
• Have you managed the client independently and effectively?
• Do you want to play a key role in driving a world beyond cash?
• Leading the formulation of artificial intelligence and machine learning solution objectives. Working on technical requirements based on user need.
• Responsible for creating the framework of solutions that take data intensive and complex business challenges and provide easily consumed and automated outcomes
• Using unique visualization techniques, condenses large volumes of complex ideas into elegant and simple visual models
• Determine opportunities to exploit new data sources or leverage new outcomes from existing data sources, by applying new models and algorithms to create business value
• Influences a client's strategic decisions by using deep industry expertise and deploying innovative Deep Learning analytics solutions in the operational systems Leadership Skills
• Works closely with clients/internal stakeholders to understand their business needs and design a technical solution
• Proving viability of the solution through mechanisms like proof-of-concepts
• Thought Leadership in AI – Developing compelling audience-specific messages and tools. Capture and share best practices and insights internally and with partners and customers.
• Self-driven, energetic, creative with ability to work in global teams.
• Excellent communication skills and a wide knowledge base, to convince the Stakeholders on application of AI/ML
• Provide technical leadership to the team members in relevant topics on AI/ML
• Adaptable - Takes in stride and constantly attunes to the changing needs of a highly dynamic business
• Curious - our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward by researching and showcasing latest AI tools, techniques and applications
• Tenacious - self-starters who will take ownership of projects and bring them to completion despite difficulties or setbacks
• Consulting and Project Management Experience preferred

Functional and Technical Skills

• Experience in building and implementing AI application in any of the two domains - Fraud, risk, marketing, finance, operations for Banks, Fintech, Ecommerce, merchants or retailers
• Has a deep understanding of business value industry requirements and advanced analytic models (statistical, operations research, computing process)
• Responsible for building applications using artificial intelligence/machine learning technology, applying latest industrial and academic developments, prefer Kaggle hackathon participant
• Expertise in deep learning frameworks for Production Systems like Tensorflow, Keras (for RPD and neural net architecture evaluation), PyTorch and Xgboost, Caffe, Theono
• Proficient in Deep Learning algorithm techniques like Random Forest, GBM, KNN, SVM, Bayesian, Text Mining techniques, Multilayer Perceptron, Neural Networks – Feedforward, CNN, LSTM’s GRU’s.
• Optimization techniques – Activity regularization (L1 and L2), Adam, Adagrad, Adadelta concepts; Cost Functions in Neural Nets – Contrastive Loss, Hinge Loss, Binary Cross entropy, Categorical Cross entropy; developed applications in KRR, NLP, Speech and Image processing
• Expertise in classical Machine Learning algorithms like Logistic Regression, Decision trees, Clustering (K-means, Hierarchical and Self-organizing Maps), TSNE, PCA, Bayesian models, Time Series ARIMA/ARMA, Recommender Systems - Collaborative Filtering, FPMC, FISM, Fossil etc
• Extensive experience in statistical tools and programming environments like Python, R, SAS, SQL
• Experience with BIG DATA platforms - Hadoop, Hive, Spark, GPU Clusters for deep learning

Qualifications

• Minimum Graduate degree in Mathematics/Computer Science/Engineering