11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
About MyOperator
MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
Key Responsibilities
● Lead the entire channel sales cycle from identifying potential partners to driving recurring revenue.
● Recruit, onboard, and activate new channel partners across multiple regions and industries.
● Build and nurture strong partner relationships through structured business planning, regular engagement, and ongoing support.
● Conduct product training and sales enablement sessions to empower partners with the knowledge and tools needed for success.
● Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.
● Collaborate closely with internal teams including Sales, Marketing, Product, and Customer Success to ensure alignment on partner requirements and success.
● Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.
● Take ownership of revenue targets for specific partner regions or verticals.
Requirements
1. Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
2. Work Experience: 3–5 years in channel sales, partnerships, or B2B sales, preferably in SaaS, Telecom, or Cloud Communication domains.
3. Partner Handling: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.
4. Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.
5. Communication Skills: Excellent verbal and written communication for engaging partners and internal teams effectively.
6. Training & Enablement: Ability to conduct partner training sessions and share regular product/sales updates.
7. Analytical Skills: Competence in using CRM tools and analyzing partner performance reports.
8. Process Orientation: Strong follow-up, reporting, and documentation discipline to manage multiple partner accounts.
9. Self-Motivation: Highly driven with a proactive approach and ownership mindset; able to work with minimal supervision.
10. Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).
Benefits
* Performance-Based Incentives: Attractive variable pay structure based on partner revenue contribution and performance milestones.
* Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.
* Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.
* Hybrid Work Flexibility: Flexibility to work remotely or from the office as per business needs.
* Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.
* Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.
* Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.
Location -Kolkata/Mumbai
Job Description:
- Write, edit, and proof articles for Internal Communications
- Write copies for branding collaterals like posters, brochures etc.
- Co-ordinate with business units to gather information and craft articles, messages, or newsletters
- Responsible for managing content and updating the Intranet using the CMS
- Message and Newsletter creation using builder tool
- Writing and editing for marketing collaterals
Specification / Skills / Experience
- Good writing experience
- Proficiency in English, a very high standard of both spoken and written language
- Independent and self-manage the work load
- Robust writing skills - the selected candidate will be writing and editing content on a daily basis
- University degree in journalism, media studies or related qualification
- A cross-cultural background
- Ability to manage more than one project at a time working under tight deadlines
- Strong organizational skills
- Working knowledge of Microsoft Word, Excel & PowerPoint, Photoshop (added advantage).
Primary Skills: Excellent writing and communication skills. Exposure to on-line content along with content management skills
Secondary Skills: Exposure to social media; project planning
Job Title: Sales Consultant / Senior Sales Consultant
Locations: Delhin(GK1), Gurgaon (Sushant Lok), Ludhiana
Job Description:
We are seeking a dynamic and experienced Sales Consultant to build strong relationships with clients seeking personalized hair loss treatment solutions. The ideal candidate will offer tailored advice based on factors such as facial features, age, profession, personality, and individual expectations.
Key Responsibilities:
- Conduct thorough hair assessments to determine the stage of hair loss.
- Educate clients on the causes and solutions for hair loss, providing personalized counseling based on their specific needs.
- Understand client expectations, suggest appropriate procedures and products, and use visual aids to communicate achievable results.
- Set daily consultation and revenue targets, regularly evaluating performance against objectives.
- Achieve monthly revenue targets, driving the studio's financial growth.
- Demonstrate an entrepreneurial mindset and work closely as a business partner to achieve shared goals.
Qualifications and Skills:
- Bachelor’s degree required.
- Preferred age: 32 years and above.
- Minimum of 6+ years of experience in sales.
- Results-oriented approach with a strong focus on meeting and exceeding monthly revenue targets.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
- Consultative, one-on-one selling approach.
- Experience in working directly with high-net-worth clients (HNI) in face-to-face consultations.
Only Male candidates
Job Overview:
We are seeking an enthusiastic Telecaller to join our dynamic sales and marketing team. In this role, you will be pivotal in reaching out to potential clients, presenting our EdTech products and services, and generating valuable leads. Your efforts will directly contribute to expanding our customer base and driving company growth.
Key Responsibilities:
- Outbound Calls: Initiate calls to potential clients, including schools, colleges, and individual learners, to introduce them to our EdTech solutions.
- Lead Generation: Identify and qualify leads through proactive cold calling and follow-up on inquiries.
- Product Explanation: Clearly explain our offerings, address questions, and handle concerns to spark interest and engagement.
- Follow-Up: Maintain regular contact with leads and prospects to nurture relationships and guide them through the sales process.
- Database Management: Accurately update and manage customer databases with relevant information.
- Reporting: Provide regular reports on call activities, lead status, and progress towards sales targets.
- Customer Feedback: Gather and communicate customer feedback to enhance our product offerings and improve satisfaction.
- Collaboration: Coordinate with the sales team to ensure seamless transitions from lead generation to sales closure.
Qualifications:
- Experience: 1-2 years in telecalling, ideally within the Banking sector.
- Communication Skills: Exceptional verbal communication skills with a clear and engaging speaking style.
- Customer-Centric: Strong ability to understand and address customer needs effectively.
- Persistence: Proven track record of handling rejection and staying motivated to meet targets.
- Tech-Savvy: Comfortable with CRM software and telecalling tools.
- Hands-on experience with PHP and frameworks like Laravel, Codeigniter.
- Thorough understanding of React and its core principles.
- Good with JQUERY.
- Database design for scalable and secure system using NoSQL (MongoDB) or RDBMS (MySQL or
- PostgreSQL)
- POC development with other engineers
- Writing Unit testing for a robust system
● Solve complex performance problems and architectural challenges
● Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.
● Build efficient, testable, and reusable PHP modules.
● Ability to work on multiple projects at the same time and complete tasks in a timely manner.
● Work closely with product manager to release features and additions.
Job Description: Backend Developer (PHP, Django, Docker)
About us: AuditorsDesk is designed to make Audit firm’s audit work paperless. Without the need to download any software you can take your audit firm online. Your firm can easily maintain documents online. Deliver high-quality audits under ICAI guidelines. Your teams and clients can collaborate and be more efficient in managing audit work papers. More than just a tool for auditors, it tracks engagement progress from planning to conclusion. It enables the entire team to operate at its best efficiency.
Job Overview: We are seeking a highly skilled Backend Developer with a minimum of 3 years of professional experience in PHP framework. The ideal candidate should also demonstrate expertise in working with the Django and Docker frameworks. This is an exciting opportunity to join our dynamic IT team in South Delhi location.
Responsibilities:
§ Design, develop, and maintain efficient and reliable PHP backend systems.
§ Collaborate with cross-functional teams to define, design, and ship new features.
§ Integrate user-facing elements developed by front-end developers with server-side logic.
§ Troubleshoot, debug, and optimize application performance.
§ Stay up-to-date with industry best practices and emerging technologies.
Requirements:
§ Minimum of 3 years of professional experience as a PHP-Backend Developer.
§ Proficient in PHP framework, with a strong understanding of object-oriented programming.
§ Hands-on experience with Django and Docker frameworks.
§ Solid understanding of database design and optimization (e.g., MySQL, PostgreSQL).
§ Familiarity with front-end technologies (HTML, CSS, JavaScript) and their integration with backend services.
§ Ability to work in a fast-paced, collaborative team environment.
§ Strong problem-solving and communication skills.
Job Type: On site
Job Location: South Delhi (Nearby Nehru Enclave Metro Stn.)
Employment Type: Permanent
Compensation: Best fit as per industry standard
How to Apply: Interested candidates who meet the above requirements and are ready to contribute to a dynamic team are encouraged to submit their resume at hrATauditorsdeskDOTin
Please indicate "Backend (PHP) Developer Application" in the subject line.
*Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.
Sr Software Engineer
Opportunity in this role / Why should you join our client?
- You are your own master. We don't preach you, we just allow you to Innovate, Iterate, Learn and Adapt
- Work with one of India's leading food tech unicorn company
- ESOPs in the company
Requirements
- Strong coding and problem-solving skills
- 4-6 years of industry experience
- Bachelors and/or master’s degree, preferably in CS, or equivalent experience
- A full-stack generalist with experience in both front-end and back-end technologies
- Experience in Node.
- Experience in JavaScript frameworks like React, NodeJS.
- Ability to write MySQL queries across tables
- Good architecture and system design skills
Roles and responsibilities
Passion for delivering products end-to-end, from ideation to implementation
Good knowledge of data structures and their use cases (Map, List, Tuple, Object, Interface)
Ability to write using node.js to quickly do a PoC.
Good to have knowledge of Reactjs.
Knowledge of encapsulation/inheritance
Basic knowledge of CSS and principle behind it and its use in javascript or jquery
Candidates willing to relocate to Middle East would be preferred
Job Description:
- Code and test programming for software and mobile apps.
- Develop and deploy computer applications.
- Execute code builds to test and production environments.
- Fix bugs in existing code.
- Collaborate with product, design, and marketing teams.
- Creating top-quality applications.
- Collaborating with front-end developers.
- Ensuring that junior staff delivers according to standards.
- Improving functionality.
- Using the most updated and appropriate technologies.
- Designing and building application layers.
Sills required:
.Net, Java & SQL Database
Job brief:
We are looking for an expert Web Developer responsible for the coding, innovative design and layout of our website. The key responsibility areas shall include building project website from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.
Responsibilities:
- Write well designed, testable, efficient code by using best software development practices
- Create website layout/user interface by using standard HTML/CSS practices and dynamic host servers
- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Create and maintain software documentation
- Be responsible for maintaining, expanding, and scaling project sites
- Stay plugged into emerging technologies/industry trends and apply them into operations and activities
- Coordinate with web designers to match visual design intent
- Coordinate with content writers to match the website objective
Requirements:
- Proven working experience in web programming
- Top-notch programming skills and in-depth knowledge of modern HTML/CSS
- Familiarity with at least one of the following programming languages: PHP, ASP.NET, Javascript or Ruby on Rails, React JS, Angular, Mongo DB and other programming languages
- A solid understanding of how web applications work including security, session management, and best development practices
- Adequate knowledge of relational database systems, Object Oriented Programming and web application development
- Hands-on experience with network diagnostics, network analytics tools
- Basic knowledge of the Search Engine Optimization process
- Aggressive problem diagnosis and creative problem-solving skills
- Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
- Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
Educational qualification
- BSc / BCA / B-Tech in computer science or a related field
If you feel the above-mentioned Job Details matches your ~profile~ personality, kindly email us your updated CV to us
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