11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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Opportunity As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics) Responsibilities ● Be the single point of contact for all your customers from the time they sign the contract. ● Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised. ● Understand the customer’s goals, org structure, key challenges, and define their success.
● Work with sales and onboarding team to plan and execute a seamless customer on- boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team. ● Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely. ● Monitor at-risk customer behaviour and carry out activities to retain them. ● Own churn and expansion for all your accounts. ● Identify opportunities for portfolio growth and contact customers for upsells. ● Work towards turning customers into advocates of QDC. ● Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What are we looking for? Attitude ● Empathy ● Positive Attitude ● Organized ● Process Driven ● Coachable ● Patience ● Metrics Driven Skills ● Ability to explain in uncomplicated/ simple language ● Attentive and Listening Skills ● Effective Negotiator ● Creative Problem Solver ● Comfortable with huge data and analytics
What an ideal candidate looks like ● At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc. ● Ability to understand a software product and its nuances very well. ● Excellent written and verbal business communication skills. ● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products. ● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month - You should have acquired a good knowledge of the laundry domain, QDC product and process that we follow. - You should have spent a day at the laundry store to get live hands-on experience. - Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. - Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some dependencies on your peers.
- Should start working towards the identification of possible opportunities in terms of expansion of the accounts. - Participate in conversations regarding process refining. - Should be able to independently handle complex sets of queries related to the product. - Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio assigned. - Should be able to define the expansion targets for your portfolios. - Should be able to add value to the overall process alignment owning some initiatives. - Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture. - Deliver and present metrics related to success and show improvements.
We are looking for a passionate and driven Sales Manager with experience in CCTV, AI-driven video solutions, and large-scale B2B/enterprise or government sales.
🎯 What We're Looking For:
• Proven experience in B2B sales, preferably in tech, CCTV, large enterprise, or government projects
• Strong understanding of video analytics, AI-based camera systems, and video management platforms
• Excellent communication, negotiation, and stakeholder management skills
• Ability to work independently and collaborate in a fast-paced environment
📩 Apply now or share this opportunity with someone who fits the role!
Join the team of a fast-growing fintech organization that has recently raised $25M via equity and debt fund to rapidly increase the ever-growing space of Fintech World.
A financial technology platform made up of the most knowledgeable, passionate, and creative people in our business. We recognize the power of financial services to break down barriers and make it easy for customers to avail banking, investments, and lending solutions – that responsibility inspires us to be the place where exceptional people want to do their best work and to provide them the tools to do so.
Looking for motivated, highly driven, and hardworking Software Engineers for the Neobanking platform for a leading Fintech organization in a highly collaborative, fast-paced, high-energy environment. You will build the platform for user onboarding, profile management, banking, lending, risk mitigation, and analytics for driving intelligence from customer interaction patterns. It’s an exciting time to join the team as we’re setting about building the next generation of our platform.
What you'll do:
Design and implement scalable server-side solutions using Java.
Write optimized front-end code using HTML, CSS, and Javascript
Write unit, automation, and integration tests
Implement quality application logging for operational monitoring at scale
Investigate, debug and resolve production site issues
Work with co-located teammates to deliver on common goals
Who you are:
Professional experience in enterprise Java software development using Spring MVC frameworks, RESTful APIs, and SOA
Proficiency in HTML/CSS/JavaScript/jQuery
Experience with Docker and Kubernetes
Experience with Microservices
Experience with DevOps Technologies is plus
Experience with Selenium for UI automated tests written in Cucumber or Scala
Working knowledge of design patterns and CI/CD principles
First-class communication skills in written and verbal form
Outstanding problem-solving skills
A commitment to producing high-quality code with an attention to detail
Dedication and a self-motivated desire to learn
A collaborative, team-orientated attitude
3-8 years of professional experience in Java software development
We are a Global B2B Tech-driven start-up lead generation company, with an awesome team, generating significant value
We do things a bit differently... There is no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams
Mostly, you’re your own boss, you also get plenty of guidance and support from super talented, smart colleagues, always pushing the boundaries of innovation
We believe that people from different backgrounds, identities, and experiences, make our product and the company better.
Job Profile - Client Partner and Client Partner (Intern)
Our Client Partners have Great comm skills and confidence
Experience is welcome but not a necessity, Interns welcome
Apply if you want to make a great career in marketing, sales, especially B2B (Business to business)
You need to be Eager to learn more, ready to do quality conversations with Senior Executives in the biggest of the companies PAN India and Globally
Love to research and find out about potential business prospects for our clients
Java Lead : 8-12 Years – GGN Location - NP : 60 Days max
Experience on Full stack development and Microservices Architecture.
Proven experience implementing distributed applications in a container environment (Docker/Kubernetes) along with considerable experience configuring and administrating Linux (or other Unix-like) systems Software engineering experience designing Enterprise Cloud Applications with Golang will be preferred
Experience in any Databases like Postgres or any NoSQL DB like MongoDb
Expertise in defining business architecture, business process definition & modelling, use cases, and requirements definition, and associated best practice processes for defining these artifacts
Proven proficiency in grasping requirements and building illustrative features with minimal specifications
Experience working in SAfe agile development environments.
Experience in handling and leading a team of engineers to meet the project objectives
Are you a high-performing, collaborative, results oriented and technologically savvy person who is keen on sales in the digital industry? Then this highly visible role is for you!
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare.
It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
As a Sales and Key Accounts Associate (Doctor Onboarding), you will iIdentify prospective doctors, build sales funnel and drive onboarding in the defined territory, also ensuring engagement and satisfaction levels for doctors.
What you will do:
Meeting monthly, quarterly and annual targets
Executing effective product demonstrations.
Negotiating deal terms and onboard doctors
Training the Doctors, Paramedics and other staff on using the application after installation.
Assessing the market, identify and gather competitor information.
Resolving all queries from the doctor and medical staff regarding the application.
Being the voice of the physician for product (EMR and App) related features/ improvements in internal discussions
Liaising with product team in closing product new feature road map/ bugs as and when required
Making the doctors aware of any new features/ product changes and train them on the related changes.
Being responsible to develop and maintain metrics and management reports
What you need to have:
Bachelor in Biotech/ Engineering/ Science/ Commerce
Experience in regularly meeting and closing sales with MD physicians – CP, Pedia, Gyne, Dermatologists, Psychologists etc
Understands health tech products and ability to explain the complex business solution in simple terms to physicians
Exceptional communication and analytical skills
Knows MS Office, MS excel and power point
Proficiency in the local language for the given city
Working relationship with set of doctors in the given city for lead generation
Experience in relationship handling with super specialists like Cardiologists, Oncologists, Neurologists etc
Here is an opportunity to build a glowing career in a vibrant and intellectually challenging environment!
Our client is a 5-year-old travel and hostel space providing platform, a Youth Hotel chain, where the spaces are designed for work and leisure. Their mission is to provide quality spaces for youths looking for hostel options and to other travelers across locations in India. They provide clean and hygienic dorms and private rooms along with different facilities like Wi-fi, travel helpdesk, fully stocked kitchens, lockers and laundry services, etc.
They are currently providing 800 beds in 13 locations, and plan to add another 1600 in the next few months, with the aim to add at least a lac bed in the near future. The spaces offered by them are highly rated by their customers and are preferred over other competitors for the location and services offered within a decent budget. Invested by some very well known names across Asia, it provides their team with a work culture that thrives on modern yet social and explorative values.
As a Executive- Reservation, you will be responsible for handling and managing reservations process through various communication platforms.
What you will do:
Monitoring room sales and improving sales technique
Answering questions about property facilities/services and room accommodations
Handling inquiries and obtaining correct information regarding details of reservation
Confirming and processing reservation requests
Ensuring all information pertaining to reservations are properly taken and entered into the system
Overseeing accuracy of room blocks, reservations, and group market codes
Keeping up to date rooms available for sale and any changes in hostel room rates
Helping maximize room sales by upselling through different packages
Maintaining and updating all room reservation transactions, room availabilities
Handling group bookings as well as end to end reservations processes
Working closely with Sales Front Desk, Marketing and other departments, to ensure guest requirements are met
Desired Candidate Profile
What you need to have:
Experience in voice and email process both
Background in handling reservation for Hotels/Travel/Tourism in BPO/Call Centre(Hospitality)
Be an integral part of large scale client business development and delivery engagements
Develop the software and systems needed for end-to-end execution on large projects
Work across all phases of SDLC, and use Software Engineering principles to build scaled solutions
Build the knowledge base required to deliver increasingly complex technology projects
Object-oriented languages (e.g. Python, PySpark, Java, C#, C++ ) and frameworks (e.g. J2EE or .NET)
Database programming using any flavours of SQL
Expertise in relational and dimensional modelling, including big data technologies
Exposure across all the SDLC process, including testing and deployment
Expertise in Microsoft Azure is mandatory including components like Azure Data Factory, Azure Data Lake Storage, Azure SQL, Azure DataBricks, HD Insights, ML Service etc.
Good knowledge of Python and Spark are required
Good understanding of how to enable analytics using cloud technology and ML Ops
Experience in Azure Infrastructure and Azure Dev Ops will be a strong plus
BlueOptima provides industry-leading objective metrics in software development using our proprietary Coding Effort Analytics. We enable large organisations to deliver better software, faster and at lower cost. Founded in 2006, BlueOptima is a profitable, high-growth independent software company. Our unique technology was initially devised in seminal research carried out at Cambridge University. We are headquartered in London with offices in New York, Bangalore, Gurgaon and Guadalajara.BlueOptima’s technology is deployed by global enterprises to drive value from their software development activities. We work with nine of the world’s top twelve largest Universal Banks (by revenue) and three of the world’s top ten telecommunications companies (by revenue, excl. China). Our technology is pushing the limits of complex analytics on large data-sets with more than 15 billion static source code metric observations of software engineers working in an Enterprise software development environment.BlueOptima is an Equal Opportunities employer.Whom are we looking for?Our groundbreaking technology, requires highly skilled and talented Web Backend Developers to understand the depth of the problem and device a solution for it.We are seeking a Software Engineer, with a depth of experience in developing Web Applications enabled using REST APIs and backed by a data warehouse solution, to join our growing company and be a part of our success story. We are looking for individual with great attention to detail, who is genuine, confident, committed and not only passionate about technology, but excited to work in a fun and friendly start-up environment. The ideal candidate will be passionate about technology and getting things to work while at the same time being able to mentor (and lead) other engineers by way of example to achieve excellence in their work.What does the role involve?As a Web Backend Principal Software Engineer you will be responsible for creating REST APIs which are used to drive the User Interface. Given the nature of the application, these APIs needs to be very efficient and high performing. This requires optimising queries for faster execution and introducing database changes that may be required.You would be working with a complex technology stack which includes (but is not limited to) Spring, Hibernate, HornetQ, Quartz, etc. This requires extensive understanding of transaction management and data handling across different application layers.In addition to the technical ownership, you will also be involved in detailing requirements for requested functionalities and be responsible for providing technical insight into how requirements will be implemented and made available to users. Accurate estimation of tasks and planning are qualities we look for in our engineers.Responsibilities include:Develop, test, implement and maintain application softwareTake part in software and architectural development activitiesTransform requirements into implementation detailsDebug application issues and helping support respond to client queriesMay lead and provide mentoring and guidance to less senior developersParticipate in application development meetingsProvide accurate estimates, clearly communicate status of tasks and identification of risksCommitment to accomplishing the task at hand and identify the fastest and most reliable way to solve a problemPerformance tuning of application code at different service levelsIncorporate design changes to improve performance of the applicationInteract with customers of the application and help address issues reportedInteract with customers of the application and collect requirements or potential uses cases and draft technical and user requirementsESSENTIAL SKILLS / EXPERIENCE REQUIRED:Minimum Bachelor's degree in Computer Science or equivalentMinimum 8+ years experience with Java and J2EE/Java EEMinimum 8+ years experience with Spring MVC, Spring Security and Hibernate2+ years experience managing in colocated and remote teamsStrong understanding of relational database and normal formsStrong understanding of SQL concepts and ability to write optimised and high performing queriesStrong understanding of Java concurrency, concurrency patterns, experience building thread safe codeExperience building RESTful web servicesExperience with web application servers like JBossStrong written and verbal communication skillsStrong interpersonal skills and time management skillsStrong problem solving and analytical skillsExperience using task tracking systems e.g. Jira and distributed version control systems e.g. GitUnderstanding of testNg/JUnitUnix/Windows shell and related command line toolsExperience with database partitioning and column IndexingExperience with query optimisation techniquesWhy work for us?Above market remunerationStimulating challenges that fully utilise your skillsWork on real-world technical problems to which solution cannot simply be found on the internetWorking alongside other passionate, talented engineersHardware of your choiceOur fast-growing company offers the potential for rapid career progression
Location: Gurgaon
Experience Required: 3-5 years
About Company
What we do We are India’s safest dating app with over 500, 000 happy users. We use advance algorithms to make verified singles meet some really interesting people. In just a short span of time, we ve already achieved remarkable feats and received numerous accolades including the
prestigious 'GSF Mobile Appies' award for Best Dating App in India.
Why work with us
Work with some of the brightest minds in the country
Young dynamic and challenging work environment
Work on cutting- edge technologies around mobility and big data
Exponential learning curve!
Responsibilities:
Designing layout and developing applications for Android that are compatible with multiple screen resolutions and different versions of OS.
Complete ownership of problem-free execution of owned modules and solutions.
Focus on code optimization, code quality, maintainability etc.
Debug and Optimise Android applications to work on multiple Android versions and devices.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Experience Needed:
3-6 years of experience in development of Android apps-Android Studio, JAVA environment.
Ability to understand business requirements and translate them into technical requirements.
In depth Understanding of Android recommended design principles, interface guidelines and and best practices for coding.
Should have understanding of software development life-cycle.
Experience with performance and memory tuning of complex Apps.
Experience in building apps in which transaction/payments happen i.e. In-app purchases, Paypal etc.
Hands on experience in Multi-threaded programming, and good knowledge of networking concepts.
Experience with AB testing, Analytics, offline syncing, GCMs, deep-linking, notifications etc.
The developer should be familiar with:
Android Studio
Android Material Design Guidelines
Java and the Android SDK
API Calling
Payment Gateways
Publishing the app to the Google Play Store
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