11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Job Title: Sales Consultant / Senior Sales Consultant
Locations: Delhin(GK1), Gurgaon (Sushant Lok), Ludhiana
Job Description:
We are seeking a dynamic and experienced Sales Consultant to build strong relationships with clients seeking personalized hair loss treatment solutions. The ideal candidate will offer tailored advice based on factors such as facial features, age, profession, personality, and individual expectations.
Key Responsibilities:
- Conduct thorough hair assessments to determine the stage of hair loss.
- Educate clients on the causes and solutions for hair loss, providing personalized counseling based on their specific needs.
- Understand client expectations, suggest appropriate procedures and products, and use visual aids to communicate achievable results.
- Set daily consultation and revenue targets, regularly evaluating performance against objectives.
- Achieve monthly revenue targets, driving the studio's financial growth.
- Demonstrate an entrepreneurial mindset and work closely as a business partner to achieve shared goals.
Qualifications and Skills:
- Bachelor’s degree required.
- Preferred age: 32 years and above.
- Minimum of 6+ years of experience in sales.
- Results-oriented approach with a strong focus on meeting and exceeding monthly revenue targets.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
- Consultative, one-on-one selling approach.
- Experience in working directly with high-net-worth clients (HNI) in face-to-face consultations.
Only Male candidates
We are seeking a highly skilled and motivated Python Developer with hands-on experience in AWS cloud services (Lambda, API Gateway, EC2), microservices architecture, PostgreSQL, and Docker. The ideal candidate will be responsible for designing, developing, deploying, and maintaining scalable backend services and APIs, with a strong emphasis on cloud-native solutions and containerized environments.
Key Responsibilities:
- Develop and maintain scalable backend services using Python (Flask, FastAPI, or Django).
- Design and deploy serverless applications using AWS Lambda and API Gateway.
- Build and manage RESTful APIs and microservices.
- Implement CI/CD pipelines for efficient and secure deployments.
- Work with Docker to containerize applications and manage container lifecycles.
- Develop and manage infrastructure on AWS (including EC2, IAM, S3, and other related services).
- Design efficient database schemas and write optimized SQL queries for PostgreSQL.
- Collaborate with DevOps, front-end developers, and product managers for end-to-end delivery.
- Write unit, integration, and performance tests to ensure code reliability and robustness.
- Monitor, troubleshoot, and optimize application performance in production environments.
Required Skills:
- Strong proficiency in Python and Python-based web frameworks.
- Experience with AWS services: Lambda, API Gateway, EC2, S3, CloudWatch.
- Sound knowledge of microservices architecture and asynchronous programming.
- Proficiency with PostgreSQL, including schema design and query optimization.
- Hands-on experience with Docker and containerized deployments.
- Understanding of CI/CD practices and tools like GitHub Actions, Jenkins, or CodePipeline.
- Familiarity with API documentation tools (Swagger/OpenAPI).
- Version control with Git.
Person needs to have good MS office (word) skills, with mimumum qualification as a graduate.
Work involves onsite and offsite work.
Location at delhi (IIT delhi campus , delhi cantt and gurgaon)
Only freshers are needed.
Job Title: Sr. MIS Executive
Location: Noida
Job Type: Full-time
Job Overview:
We are seeking a skilled and detail-oriented MIS (Management Information Systems) Executive to join our [department name] team. The ideal candidate will have a strong background in Excel and data management, with at least 1 year of experience in a similar role. The MIS Executive will be responsible for collecting, analyzing, and presenting data to support strategic decision-making and operational processes within the organization.
Key Responsibilities:
- Develop and maintain MIS reports and dashboards using Excel and other data management tools.
- Extract data from various sources and consolidate it for analysis.
- Interpret data, analyze results using statistical techniques, and provide ongoing reports.
- Identify trends, anomalies, and areas for improvement based on data analysis.
- Prepare and present reports, findings, and recommendations to management.
- Ensure data accuracy and integrity through regular audits and validation.
- Collaborate with cross-functional teams to gather data requirements and streamline data processes.
- Assist in the implementation of new data management tools and systems.
- Provide training and support to team members on data analysis and reporting tools.
Skills and Qualifications:
- Proven experience as an MIS Executive or similar role, with at least 1 year of experience.
- Advanced proficiency in Excel (pivot tables, VLOOKUP, macros, etc.) and other data management tools.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Knowledge of databases and SQL will be an added advantage.
- Excellent communication and presentation skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits:
- Competitive salary package
- Health insurance
- Retirement benefits
- Paid time off
- Professional development opportunities
- Significant experience working with React web and mobile along with tools like Flux, Flow, Redux, etc.
- In-depth knowledge of JavaScript, CSS, HTML, functional programming, and front-end languages
- Strong knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state
- A complete understanding of the full mobile app development lifecycle right from prototyping
- Knowledge of type checking, unit testing, typescript, prop types, and code debugging
- Experience working with REST APIs, document request models, offline storage, and third-party libraries
- Strong understanding of web technologies like JavaScript, HTML, and CSS
- Knowledge of user interface design and responsive designs
- Well-versed in a variety of React Native software and technologies such as Jest, Enzyme, ESLint, and so on
Skill- Spark and Scala along with Azure
Location - Pan India
Looking for someone Bigdata along with Azure
Unstop (formerly Dare2Compete) is looking for a Video Editor Cum Designer who can create visual concepts to communicate ideas that inspire, inform or captivate consumers. The one who can develop the overall layout and production design for video adverts, campaigns, and social media.
Responsibilities of the Candidate:
- Work creatively to produce original and aesthetically pleasing designs and solutions
- Tell a story through short and impactful videos (editing of existing footage and creating new vector-based videos/animations)
- Keep abreast of the latest trends in terms of video content and design on social media
- Sort through music that supports the story
- Create images and videos that identify a product or convey a message
- Develop graphics for product illustrations, logos, and websites
- Select colors, images, text style, and layout
- Review designs for errors before printing or publishing them
- Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages
Tools Required:
- Adobe Creative Suite – After Effects, Premier Pro, Photoshop, Illustrator
- Knowledge of CorelDRAW will be a plus
Key Skills:
- Creativity
- Artistic talent
- A knack for storytelling
- Attention to detail
- Ability to work under pressure
- Ability to meet tight deadlines
- A thinker to ensure s/he adds value to our company
Work Experience:
- Minimum work experience in a relevant role (animator/video editor) of 2 to 4 years
- Proven work experience as a Video Editor/Animator
- Solid experience with digital technology and editing software packages
- Demonstrable video editing ability with a strong portfolio
- Thorough knowledge of timing, motivation, and continuity
- Knowledge of special effects, 3D, and compositing
- Creative mind and storytelling skills
Experience of .NET, C#, SQL Server, MVC, SaaS (Essential)
Experience in IIS, REST, AJAX, XML, open source, cloud computing (Desirable)
- If you are interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you.
- Collaborate with back-end developers and web designers to improvenusability.
- Writing tested and idiomatic JavaScript, HTML and CSS.
- Present key milestone deliverables to peers and execute level stakeholders.
- Build reusable code and libraries for future use.
- Tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.
WHY SPRINKLR WILL LOVE YOU
- Bachelor's Degree in Computer Science
- 1-5 years of professional software development experience
- Experience with ES2015+, React, Webpack/Rollup, CSS, Node.js, Object oriented JS, FP in JS, TDD/BDD, Git, CSS
- Ability to write clean, effective code
- Strong problem solving and troubleshooting skills
- Ability to work independently in a fast-paced environment with frequent production releases
- Understanding of performance and efficiency with a strong customer focus
- Work cross functionally to collaborate with designers o iterate on the design and implementation of our product
- Be empathetic towards customers and appreciate the user's experience






