11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
React.js
NextJs (Next.js)
React Native
NodeJS (Node.js)
ExpressJob Title : Full Stack Engineer
Location : New Delhi
Job Type : Full-Time
About the Role :
We are seeking a passionate Full Stack Engineer who enjoys building scalable, high-performance applications across web and mobile platforms.
This role is ideal for someone eager to work in a fast-paced startup environment, contributing across the full development lifecycle.
Mandatory Skills :
React.js, Next.js, React Native, Node.js, Express.js, PostgreSQL, AWS (EC2/S3/RDS/IAM), RESTful APIs.
Key Responsibilities :
- Design, build, and maintain scalable applications for web and mobile.
- Translate UI/UX wireframes into efficient, reusable, and maintainable code.
- Optimize applications for maximum performance, scalability, and reliability.
- Work on both front-end and back-end development using modern frameworks.
- Participate in code reviews, debugging, testing, and deployment.
- Collaborate with cross-functional teams to deliver high-quality products.
Requirements :
- Experience : 1+ years of software development (internships + full-time combined acceptable).
- Frontend Skills : React.js, Next.js, React Native.
- Backend Skills : Node.js, Express.js, RESTful APIs.
- Database : Strong knowledge of PostgreSQL.
- Cloud : Exposure to AWS services (EC2, Elastic Beanstalk, RDS, S3, ElasticCache, IAM).
- Additional : Experience with Redis and BullMQ is a strong plus.
- Strong debugging, problem-solving, and analytical skills.
- Enthusiasm for working in a dynamic startup environment.
About the company
KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.
Form link for quicker response- https://forms.gle/nfuaw5Rt1AD3yYWS8
Job Description
Education Qualification: CS
Experience: 4-6 years
Location: Pan India with potential requirement to travel to the middle east
Employment Type: contract for 6-12 months (Hybrid)
Responsibilities:
- Board Meetings: Organize and coordinate board meetings, prepare agendas, and distribute necessary documents.
- Minutes & Record Keeping: Take minutes during board and committee meetings, and maintain accurate records of discussions and decisions.
- Regulatory Compliance: Ensure the firm complies with corporate governance requirements, including filing necessary documents with regulatory bodies (e.g., QFCRA).
- Corporate Governance: Advise the board on governance best practices and ensure the company adheres to internal policies and external legal requirements.
- Shareholder Communication: Manage communication with shareholders, including handling general meetings, votes, and reporting obligations.
- Legal Documentation: Maintain and update key corporate documents such as the company’s charter, bylaws, and resolutions.
- Advisory Role: Provide guidance on legal and regulatory obligations to directors and senior management.
We are looking for a Business Development Executive with strong sales skills in software products, packages, and IT services to join our growing sales team.
Key Responsibilities
- Handle and convert inbound & outbound leads into confirmed sales.
- Identify potential clients, understand their needs, and recommend suitable software/IT packages.
- Maintain a strong sales pipeline and follow up regularly with prospects.
- Negotiate pricing and terms to close profitable deals.
- Work closely with the technical and marketing teams to ensure client satisfaction.
- Maintain accurate CRM records of leads, opportunities, and conversions.
- Meet and exceed monthly and quarterly sales targets.
JavaTECHNICAL MANAGER
Department: Product Engineering Location: Noida/Chennai
Experience: 12+ years with 2+ years in a similar role
Job Summary:
We are looking for an inspiring leader to lead a dynamic R&D team with a strong “Product & Customer” spirit. As an Engineering Manager, you will be responsible for the entire process, from design and specification to code quality, process integration and delivery performance
Key Responsibilities:
•
Collaborate closely with Product Management teams to design and develop business modules.
•
As a manager, coordinate a diverse team and ensure collaboration between different departments. Empathetic and fair yet demanding management with particular attention to operational excellence.
•
Actively participate in resolving technical issues and challenges that the team encounters during development and escalated client implementation and production issues
•
Anticipate technical challenges and work to address them proactively to minimize disruptions to the development process. Guides the team in making architectural choices
•
Promote and advocate for best practices in software development, including coding standards, testing practices, and documentation.
•
Make informed decisions on technical trade-offs and communicate those decisions to the team and stakeholders.
•
Be on top of critical client/ implementation issues and keep stakeholders informed.
PROFILE
•
Good proficiency overlaps with technologies like: Java17, Spring, SpringMVC, RESTful web services, Hibernate, RDBMS, Spring Security, Ansible, Docker, Kubernetes, JMeter, Angular.
•
Strong experience in development tools, CI/CD pipelines. Extensive experience with Agile.
•
Deep understanding of cloud technologies on at least one of the cloud platforms AWS, Azure or Google Cloud
•
Strong communicator with ability to collaborate cross-functionally, build relationships, and achieve broader organizational goals.
•
Proven leadership skills
•
Product development experience preferred. Fintech or lending domain experience is a plus.
•
Engineering degree or equivalent.
Job Description:
We are looking for enthusiastic and confident freshers to join our IT Sales team. This role involves learning about cybersecurity solutions, conducting product demos, interacting with potential clients, and supporting sales growth.
Key Responsibilities:
- Assist in identifying sales opportunities
- Conduct product demonstrations with guidance
- Engage with clients to understand their needs
- Support the sales team in daily operations
HTML/CSSJob Summary:
We are seeking an experienced SFCC B2B Developer to join our team. The successful candidate will have a strong background in developing and implementing B2B commerce solutions on the Salesforce Commerce Cloud platform. The ideal candidate will have expertise in SFCC's B2B features, including account management, order management, and pricing.
Key Responsibilities:
- Design and develop B2B commerce solutions on SFCC
- Implement SFCC's B2B features, including account management, order management, and pricing
- Integrate SFCC with external systems, such as ERP and CRM
- Troubleshoot and resolve technical issues
- Collaborate with cross-functional teams, including sales, marketing, and customer service
Requirements:
- 3+ years of experience with SFCC development
- Strong understanding of SFCC's B2B features and functionality
- Experience with JavaScript, HTML, and CSS
- Experience with SFCC's APIs and integration tools
- Strong problem-solving skills and attention to detail
- Excellent communication and collaboration skills
We are hiring a UI/UX design for a full-time opportunity at HQ. The candidate must be having -
- A minimum of 3 and a maximum of 5 years of work experience with UX, UI is required
- Prior experience leading a team of UX and UI designers
- Experience around end-to-end client communication and design project management
- Experience handling multiple design projects simultaneously
- Should be having pro-level experience in design tools such as - Figma, Sketch, Adobe XD, etc
Expectations
- Should be proactive with communications
- Great communication skills
Mission Statement for the Role: Drive revenue growth by achieving weekly targets through consultative inside sales techniques, focusing on high-intent nurtured leads without cold-calling.
Roles & Responsibilities: The Business Development Consultant engages with parents or adult learners post-demonstration classes, guiding them through the decision-making process and facilitating their enrollment in the program.
Key responsibilities include:
1. Inviting parents or adult learners to participate in personalized video counseling sessions.
2. Conducting detailed video counseling sessions, addressing concerns, and guiding decision-makers towards program enrollment.
3. Managing the entire sales lifecycle, from initial engagement to final conversion and enrollment.
Differentiators of Sales at PlanetSpark:
1. High-Intent Leads: Access to leads who have already experienced a demo class.
2. Comprehensive Training: Receive extensive instructor-led and on-the-job training.
3. Career Progression: Opportunities for rapid career growth and advancement in designation and compensation.
4. Recognition and Rewards: Outstanding performers are acknowledged through weekly rewards ceremonies.
Career Path:
Business Development Consultant -> Senior Business Development Consultant-> Assistant Manager-> Manager -> Senior Manager -> Associate Director -> Associate Vice President -> Vice President.
Key Skills for Success:
1. Excellent communication, interpersonal, presentation, and problem-solving abilities.
2. Proactive attitude with a focus on achieving targets.
3. Strong influencing skills and adaptability.
4. Performance-driven mindset with adherence to organizational guidelines.
Qualifications: We welcome candidates with a passion for sales and career growth, regardless of specific degrees or GPAs. Candidates must be located in Gurgaon or willing to relocate.
This is an office-based role requiring availability six days a week, with Tuesday off. Saturdays and Sundays are pivotal for conducting counseling sessions.
Join us at PlanetSpark, where ambition meets opportunity, and drive your sales career to new heights.
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