11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Night shift
ONSITE at programming office except Gurugram, Chennai
Need Candidate with good Comm Skills
Exp required - 8 Years
Salary: 22 - 24 LPA
We are looking for a highly skilled Frontend Developer with strong expertise in Angular (latest version) and hands-on experience in UI/UX design tools such as Figma and Adobe XD. The ideal candidate will be responsible for developing modern, responsive, and high-performance web applications while also contributing to the design and user experience process.
Key Responsibilities:
· Develop, optimize, and maintain web applications using Angular (latest versions).
· Collaborate with designers to translate wireframes and mockups from Figma or Adobe XD into responsive, pixel-perfect web interfaces.
· Implement reusable components, services, and modules following best practices.
· Ensure cross-browser compatibility, responsiveness, and high performance of applications.
· Work closely with product managers, designers, and backend developers to deliver seamless user experiences.
· Optimize application performance and troubleshoot issues.
· Stay up to date with the latest trends in Angular, UI/UX design, and front-end development.
Required Skills & Qualifications:
· Strong proficiency in Angular (latest version) and TypeScript.
· Solid understanding of HTML5, CSS3, SCSS, and JavaScript/ES6+.
· Experience in UI/UX design tools: Figma and Adobe XD.
· Knowledge of responsive design principles and best practices.
· Familiarity with RESTful APIs and integration with front-end applications.
· Good understanding of version control systems (Git).
· Strong problem-solving and debugging skills.
· Excellent communication and collaboration abilities.
Preferred Qualifications (Good to Have):
· Experience with Angular Material, Bootstrap, or Tailwind CSS.
· Knowledge of Agile methodologies.
· Exposure to unit testing frameworks (Jasmine, Karma, Jest).
· Understanding of UI accessibility (WCAG) guidelines.
Experience Required:
· 8+ years of experience in Angular development.
· Hands-on experience in creating UI designs using Figma and Adobe XD.
Saint Anton Hospital is the business of better decisions.
At Saint Anton Hospital, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
• Lead all aspects of the financial reporting for client accounts and serving as the primary contact for individuals from various departments, such as risk management, corporate controllership, tax, legal, etc.
• Drive communication & processes for client service teams in order to ensure quality and timeliness of financial reporting and regulatory filings.
• Mentor and develop accounting team members.
• Coordinate efforts with outside service providers, including actuaries, auditors, investment managers, brokers, claims adjusters and outside counsel to proactively meet client needs.
• Communicate and implement business plan changes with State regulators.
• Prepare and present materials during client board meetings.
How this opportunity is different
As an Account Executive / Accounting Manager you will lead client service teams with diverse skillsets and areas of knowledge: financial reporting, compliance, and insurance, while being supported and guided by leadership team members. You will have direct contact with client contacts within the corporate controllership, risk management, tax, legal and other departments, as well as auditors, actuaries, investment managers, etc. At Aon, you are provided the opportunity to drive your career development.
Skills and experience that will lead to success.
• Effective communicator, with strong interpersonal and communication skills, both verbally and written
• Extensive experience within accounting/finance roles, preferably from within the Captive insurance industry
• Accounting degree, CPA or insurance designation(s) preferred.
• Consistent track record of increasing efficiency and improving methods and approaches.
• Proficiency working with Microsoft Office Suite
• Demonstrated effectiveness in presentations to clients.
• Detail oriented and ability to understand and drive big picture recommendations.
• Contribute to a collaborative, innovative and forward-thinking office environment.
• Education: Bachelor's degree in or equivalent years of industry experience.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Saint Anton Hospital. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Saint Anton values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Saint Anton Hospital is proud to be an equal opportunity workplace.
Saint Anton Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Saint Anton is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position is $90,000-$130,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary range reflected is based on a primary work location of Houston,Texas
This position is eligible to participate in one of Saint Anton Hospital's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Saint Anton offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Saint Anton's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
At Artistic Bird Tech Pvt. Ltd., we are seeking a determined and compassionate IT Sales Executive to play a vital role in advancing our company's growth. The responsibilities of this role include identifying and retaining clients, motivating existing clients to explore additional products or features, and staying updated on evolving consumer trends. Additionally, you will be tasked with enhancing the skills of our team members through consistent training and mentorship.
Responsibilities:
- Be able to interpret marketing and programming strategy to deliver compelling graphics and visuals effects to that strategy;
- Portray diverse storytelling with motion graphics, animation, and/or footage;
- Ability to design Creative Social Media Grids, Packaging, Logo, and Catalogue.
- Produce assets that are both strategically and creatively exceptional;
- Ability to understand and contribute to creative strategy;
- Design or convert storyboards into compelling motion graphics that contain images, typography, and/or audio;
- Design sequentially for animations, from conception to final output;
- Manage priorities and workload effectively to meet expectations and deadlines;
- Work in partnership with strategic and SMO Teams to understand and manage client needs;
- Generate compelling, innovative creative (e.g. trailers, TV spots, digital assets, etc.) for promotional content;
- Demonstrate the ability to create graphic elements as needed, and ensure that the design is in sync with the style guide and brand.
Requirements:
- Minimum 3 years of experience from a well-known agency.
- Possess strong experience in current production and post-production techniques (including Avid and Premiere);
- Expertise in Advance Adobe After-Effects, Adobe Premiere Pro, Photoshop, Corel Draw, Illustrator, and 3D;
- A deep understanding of typography, design elements and principles, and best practices across print and digital;
- Strong creative problem-solving skills;
- Strong understanding of storytelling/narrative structure, pacing, graphics, music, shot selection, and all key aspects of audio-visual content;
- Understanding of print processes and creative production;
- Solid understanding of the art production process;
- Successfully manages time, process, and workflow;
- Superior desktop editing experience a must;
Thank You
About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.
Overview
Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.
Job Responsibilities:
- Monitoring system performance and identifying problems that arise.
- Install and maintain the performance of database servers.
- Develop processes for optimizing database security.
- Set and maintain database standards.
- Install, tune, implement and upgrade DBMS installations
- Write and deploy MYSQL patches
- Upgrade and improve application schema and data upgrades
- Manage database access.
- Performance tuning of database systems.
- Install, upgrade, and manage database applications.
- Diagnose and troubleshoot database errors.
- Recommend and implement emerging database technologies.
- Create and manage database reports, visualizations, and dashboards.
- Create automation for repeating database tasks.
- Be available for on-call support as needed.
Skills Required:
- A minimum of 3 years' experience as a database administrator.
- Strong and Proficiency in data manipulation languages, including MS SQL,
- Advanced knowledge of database security, backup and recovery, and performance monitoring standards
- Understanding of relational and dimensional data modelling
- Strong mathematical and statistical knowledge
- Excellent written and verbal communication skills
- Impeccable attention to detail
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
As a Assistant Content Manager you will be responsible for working on assets that create sales conversions on company’s online store, email marketing and social media campaigns and will analysing the performance of those assets in detail, crunch the numbers, and optimize them and assist in creating, managing and improving content for various marketing channels.
- Working alongside copywriters, UI/UX designers, graphic designers, and team members from other departments to create and deliver assets
- Managing content distribution to online channels and social media platforms
- Proofreading, editing and improving content created by copywriters and ensure brand consistency
- Developing a thorough understanding of conversion optimization (training will be given in-house) and apply across our brands, platforms and channels
- Managing products for multiple brands, geographies and across websites
- Analysing performance data and find creative ways for optimization
- Ensuring compliance with law (e.g. copyright and regulatory bodies)
Desired Candidate Profile
What you need to have:
- Demonstrable creative writing skills and also has a knack for data analysis
- willingness to broaden your expertise, and go the extra mile.
- Should be tech-savvy, a critical thinker and problem-solver, and demonstrate a passion for growth and success.
- Should be able to assist in overseeing all marketing content to ensure sales conversions, brand consistency, and a positive customer experience
- Excellent writing skills in English
- Good organizational, self- and time-management skills
- Ability to multi-task and follow deadlines
- Willingness to learn skills outside of comfort zone
- Willingness to grow in a fast-paced environment
- Willingness to take up challenges and hard working
- Reliable team player with a sense of ownership
- Attention to detail
- Ability to take initiative
- Proficient in MS Office, particularly Excel
- Impeccable English and good communication skills