11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
Apply to 11+ Process management Jobs in Delhi, NCR and Gurgaon on CutShort.io. Explore the latest Process management Job opportunities across top companies like Google, Amazon & Adobe.
Process management jobs in other cities
Business process management JobsBusiness process management Jobs in Bangalore (Bengaluru)Business process management Jobs in ChennaiBusiness process management Jobs in HyderabadBusiness process management Jobs in MumbaiBusiness process management Jobs in PuneProcess management JobsProcess management Jobs in Bangalore (Bengaluru)Process management Jobs in HyderabadProcess management Jobs in MumbaiProcess management Jobs in Pune
NCR (Delhi | Gurgaon | Noida)
1 - 2 yrs
₹1.8L - ₹2.5L / yr
Customer Success
Account Management
Customer Retention
Process management
Effective communication
+2 more
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Read more
Delhi
2 - 5 yrs
₹5L - ₹12L / yr
.NETWeb API
Amazon Web Services (AWS)SQL server
PostgreSQL +3 more
Job Title : Backend Developer (.NET Core)
Experience : 2 to 5 Years
Work Environment :
- Hybrid model : Minimum 3 days/week from office
- Office Location : Hauz Khas, Delhi
- Flexible working hours based on project needs
Job Summary :
We are looking for a skilled and motivated Backend Developer with 2–5 years of experience, proficient in .NET Core and experienced with cloud platforms (AWS preferred or Azure).
You will be responsible for building scalable backend services and RESTful APIs, integrating with cloud components, and ensuring robust data handling.
Key Responsibilities :
- Design, develop, and maintain robust backend systems using .NET Core 6 or above.
- Develop and manage Web APIs for frontend and third-party integrations.
- Work with cloud infrastructure (preferably AWS: Lambda, EventBridge, SQS, CloudWatch, S3; or Azure: AppService, Functions, AzureSQL, EventHub, Blob Storage).
- Work with databases such as SQL Server, PostgreSQL, and tools like PGAdmin.
- Utilize Entity Framework Core, Dapper, or equivalent ORM tools.
- Collaborate using Git or TFS for version control.
- Develop, debug, and maintain code in Visual Studio.
- Write optimized and scalable SQL queries and stored procedures.
- Participate in code reviews and maintain high code quality.
Required Skills :
- Proficient in .NET Core 6+.
- Experience with RESTful API development.
- Strong command of SQL and relational databases.
- Familiarity with cloud platforms (AWS preferred, Azure acceptable).
- Good understanding of Git/TFS.
- Hands-on experience with tools like Visual Studio, SQL Server, PGAdmin.
- ORM experience with Entity Framework Core, Dapper, or similar.
Nice to Have :
- Exposure to asynchronous processing or event-driven architecture.
- Experience working with Cursor-based data fetching or streaming.
Read more
NCR (Delhi | Gurgaon | Noida)
2 - 8 yrs
₹0L - ₹5L / yr
RESTful APIs
Javascript
HTML/CSSMySQL
PHP +2 more
Job brief
We are looking for a Software Engineer (PHP) who is dedicated to his craft, writes code that is proud of and can hit the ground running. We need you to write beautiful, fast PHP to a high standard, in a timely and scalable way that improves the code-base of our product in meaningful ways.
If you have excellent programming skills and a passion for developing applications or improving existing ones, we would like to meet you. You’ll work closely with our engineers to ensure system consistency and improve user experience. You will be a part of a team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.
Ultimately, you should be able to develop and maintain functional and stable web applications to meet our company’s needs.
Responsibilities
* Write “clean”, well designed code, following industry best practices
* Produce detailed specifications
* Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
* Contribute in all phases of the development lifecycle
* Develop and deploy new features to facilitate related procedures and tools if necessary
* Strong knowledge of PHP web frameworks (such as CodeIgniter, Laravel)
* Understanding the fully synchronous behavior of PHP
* Understanding of MVC design patterns
* Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
* Knowledge of object oriented PHP programming
* Understanding accessibility and security compliance
* Strong knowledge of the common PHP or web server exploits and their solutions
* Understanding fundamental design principles behind a scalable application
* User authentication and authorization between multiple systems, servers, and environments
* Integration of multiple data sources and databases into one system
* Familiarity with limitations of PHP as a platform and its workarounds
* Creating database schemas that represent and support business processes
* Familiarity with SQL/NoSQL databases and their declarative query languages
* Proficient understanding of code versioning tools, such as Git
* Strong Logical and Analytical Reasoning.
* Open to learn new technologies.
* Should be enthusiastic to work in a startup environment
Requirements
* Proven software development experience in PHP
* Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
* Good knowledge of relational databases, version control tools and of developing web services
* Experience in common third-party APIs
* Passion for best design and coding practices and a desire to develop new bold ideas
* Professional degree in Computer Science, Engineering or a related subject
Read more
NCR (Delhi | Gurgaon | Noida)
2 - 8 yrs
₹4L - ₹8L / yr
Human Resources (HR)
Compensation & Benefits
Compliance
Training and Development
Vendor Management
+4 more
Are you looking forward to work with one of the fastest growing fashion brands and grow your career exponentially in the human resource field, then read on.
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered. As the Accounts Executive, you will manage all the accounting duties including completing multiple ledger reconciliations, journal entry preparation, and participating in financial month-end closures.
As a Manager - Talent Acquisition, you will act as a single point of contact for all recruitment and related activities.
What you will do:
- Driving Talent Acquisition function with the overall goal to recruit and hire exceptional talent.
- Being responsible for full lifecycle recruiting including building strong partnerships with hiring managers, developing strategic recruiting plans and job descriptions, sourcing candidates, screening, interviewing and closing candidates for positions across functions.
- Evaluating skill level; managing offer process, including salary recommendations, offer letter generation and offer acceptance/ declines
- Taking ownership for lateral hires.
- Directly overseeing the strategic development and execution of the talent acquisition needs.
- Partnering closely with HR-Business partners to ensure headcount and hiring activity is current all the time.
- Building quality relationships with internal clients and external recruitment resources and agencies/ vendors
- Identifying control and managing cost effective methodologies for sourcing.
- Developing external talent pipelines for critical positions and supporting in business continuity through faster turnaround.
- Ensuring compliance with appropriate labor laws
What you need to have:
- Proven working experience as Talent Manager
- MBA HR preferred.
- Should have managed the entire HR process including recruitment, Joinee orientation, background verification, performance management, Training & Development
- Working knowledge of HR systems and databases.
- Broad understanding of labor law and HR best practices.
- Aptitude in networking and building relationships.
- Excellent communication and team management skills.
- Innovative and creative, having a fresh eye for human resource.
- Ability to deal sympathetically, yet effectively with people.
- Works well in an entrepreneurial environment that values a hands-on approach.
- Self-motivated with a high energy level and ability to adapt to new situations.
- Willing to work 6 days a week.
Read more
Delhi, Gurugram, Noida
3 - 5 yrs
₹7L - ₹8L / yr
Project Management
Project Manager
Learning Management System (LMS)
Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.
Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.
Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.
As a Project Manager, you will be responsible for entirely managing and delivering the project.
What you will do:
- Managing the process of ensuring the timely completion of project deliverables
- Understanding stakeholder needs of the project and business
- Coordinating between different teams for program management within the company and customer
- Meetings and presentation with the customer on continuous project review
- Supporting and managing the existing Ed-Tech portfolio to grow and be more impactful through continuous strategic support
Desired Candidate Profile
What you need to have:- Strong experience and expertise with modern, cloud-based project-management software or platform or LMS based software
- Excellent communication, interpersonal, organizational and team-building skills
- Strong presentation and written/ oral communication skills
- Startup mentality
- Knowledge of business functions and understanding of business operations, strategies and objectives
- Experience in an Ed-Tech company or Education industry
- Certification in project management would be an added advantage
- Experience in driving/ supporting sales and marketing for products with revenue goals
Read more
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹3.6L - ₹7.2L / yr
PHP
LaravelMySQL
PostgreSQLWordpress
About Us
We Innvoage Technology Private Limited, incorporated in the year 2021, with a dream to revolutionise the Fintech industry by our innovative solutions in the field of online transactions. Our Vision is to “Be the most trusted and innovative service provider in the payment industry, with smoothest and most convenient to use interface and to offer unparalleled solutions to our valued customers in all our markets.”
We are looking for a core team to be the lead developers for our Payment Gateway Solution - UPayI.
Job Responsibilities
- Familiar with Laravel 8 with php 7.4
- Familiar with MySQL or PostgreSQL
- Familiar with WordPress plugin development
Required Skills
- Using Laravel to develop web system project. (about EC and Education)
- Developing WordPress plugins. (ITS VERY IMPORTANT)
- Modify WordPress theme, or plugin's template.
- Other web backend tasks.
- Must have at least 3 years of experience in Frontend Web Development.
Read more
Noida, NCR (Delhi | Gurgaon | Noida)
2.5 - 8 yrs
₹3L - ₹10L / yr
Laravel
CodeIgniterJavascriptHTML/CSS
Angular (2+) +6 more
- Very strong in HTML & mobile techniques;
- Strong knowledge of Codeigniter / Laravel;
- Front-end skills HTML, CSS, CSS3, CSS3 animations, JavaScript,bootstrap;
- Experience with Angular or React;
- Popular JavaScript libraries/frameworks e.g. jQuery, LESS / Sass;
- Back-end skills PHP, MySQL or equivalent language such as C#, java, etc.;
- Strong knowledge of source control e.g. Bitbucket, Github;
- Experience with deployment and configuration of common stacks (LAMP, MERN, MEAN)
- Ability to work with design files for web development needs;
- In-depth experience with MongoDB & MySQL, including SQL & PL/SQL, or NoSQL query building
- Knowledge of tools & frameworks such as Gulp, Grunt, Node, Composer, etc.
- Ability to work with APIs;
- Experience working with CMS systems e.g. Magento, Wordpress;
- Good knowledge of web hosting environments e.g. cPanel, AWS, Google;
- Python skills are a plus
Read more
NCR (Delhi | Gurgaon | Noida)
3 - 6 yrs
₹4L - ₹8L / yr
IVR
Voice Over IP (VoIP)
Asterisk
JavaCTADE
1. He should have working knowledge of .Net, Java, CTADE2 Database, Asterisk2. Should have knowledge of media platforms as Dialogic, Synway, etc.3. Have protocol knowledge HTTP, SMPP, SOAP, XML, CIMD.4. Should have managed team of 5-10 people5. End to end delivery of WAP, SMS, IVR products6. Supervise integration, testing & maintenance.7. Keep abreast of latest development in these fields & cloud technology8. Risk analysis of network & adherence to client/telco standards9. Should be able to able to do meetings with client technical teams.
Read more
Gurugram, NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹8L - ₹15L / yr
NodeJS (Node.js)
Express
MongoDBJavascriptJob Summary :We have an exciting role as Full Stack / Mean Stack Developer in our fast-growing startup - Sagacito- An Enterprise SaaS start-up in the space of Big Data Analytics. We offer SaaS (Software As A Service) based end to end pricing and revenue management product driven by Big Data Analytics and predictive modeling. We- re looking for a Senior Developer to be part of the Engg Team - who is a great problem solver, can learn quickly, communicate clearly, and enjoy working with smart engineers & complex technology.Qualifications : B.Tech/M.Tech in Computer Science or equivalent preferably from a premium institute/universityLocation : GurgaonRole Description :- This is a full-stack senior developer/architect role The incumbent will work on the mobile first web application having all components of MEAN (Mongo, Express.js, Angular and Node.js) which would implement various role-based user flows, dashboards and middleware business logic with a very intuitive and modern UIEssential functions :- Be responsible for an application programming component within Stack- Ability to architect the application, ability to code and guide other developers, validate code quality, automate unit tests, build and release, prioritize backlog and manage development completion as per requirements- Effective self-starter and coach for developers, Continuous learning attitude and ability to come up with best problem-solving in open source stack- knows and regulates cloud-based deployment in AWS and Atlas- Integrates various outside application architecture like OAuth, third-party API integration in a best secure and fast way, Python-based middleware integration, ETL application integration on real-time and batch modeMust-Have Skill-set :- Javascript- Angular (2+)- Express- Node.js- Mongo
Read more
Noida, NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹2L - ₹5L / yr
Sales
Business Development
Channel Sales
Presales
Telesales
We are looking for a competitive and trustworthy Sales Executive/Sales Manager to help us build up our business activities.
Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.
Key Skills : 1 to 3 years experience in Sales
B.Tech /Minimum Graduate
Good communication skills
Should be a go getter and ready to take on challenges.
Managing a team of BDMs to generate business across products
Build a relationships with Customers and other Partner
Maintain relationship with customers by providing information, support and guidance.
Read more
Noida, NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹3L - ₹6L / yr
Java
PythonPHPNodeJS (Node.js)NOSQL Databases
+2 more
Profile Overview :
We, at myU, are looking for passionate coders and technology enthusiasts, who are problem solvers at heart. Developers @ myU are involved in everything from understanding the user problem, identifying solutions, brainstorming on the tech stack to be used, to architecture, deployment and scaling.
Key Responsibilities :
-Assume a strong sense of ownership of the product : Design, develop & deploy
-Provide quick & creative solutions for day-to-day operational issues
-Ensure Quality & sustainability of the architecture
Candidate Profile:
-B.Tech
-1+ years of tech experience of having built scalable systems.
-Strong coding, designing, testing skills.
-Should be comfortable with the linux operating system.
-Can work on multiple technologies like PHP and Java.
-Should be comfortable with mysql
Desired Skills & Experience:
-Experience in Java, PHP or any other scripting language.
-Exposure to MVC frameworks such as Rails, Spring, Django, CodeIgniter.
-Experience in application performance optimisations, database tuning & designing large & scalable system is a plus.
-In depth knowledge in one or more areas: Backend End services, API Development, Database design.
Read more
Follow CutshortWhy apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs