11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon

Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.

If you love interacting with high-net worth people, and maintaining strong long-term relationships, this is the position for you!

The WH/TL is a dynamic professional with experience in Business Development, Portfolio Management & Client Relationship Management in the Financial Services sector. (S)he would be responsible for driving teams to exceed sales targets and client relationship management by delivering the best standards of services.(S)he would be helping the teams to establish strong ties with them by designing & implementing their financial plans; and then by ensuring that they receive and execute on the right advice. (S)he would be a business manager as he would be responsible for P&L of his team.

 Wealth Management, Financial Services, Broking

 Responsible for development and management of respective zone teams, comprising Team Leaders, RMS

 

Responsibilities:

 Handling a team of Wealth Managers and planning and achieving Sales Targets for Wealth Management products through the team by motivating, Inspiring and providing guidance to the team to keep the performance levels high

 Maintaining profitability targets by ensuring good IRR and cross sell

 Identifying streams for revenue growth & developing business plans to build consumer preference

 Responsible for creation a client base in direct equity by acquiring new Private Wealth / HNI Clients / Corporate clients by interacting & developing rapport with all external/internal constituents of client at all levels; for maximum client retention & achievement of revenues

 Monitoring client’s portfolio performance and rendering sustained advisory services for securing high ROI

 Proven track record of establishing systems/ procedures, thereby contributing in a major way towards augmented growth and profitability level

 Fulfilling the compliance standards in Financial Planning, Asset Allocation and Product Sales and managing Delinquencies by ensuring proper Sales Process

 Recruiting, training and ensuring seamless induction to the newly joined team members and managing attrition within the team

 To ensure achievement of acquisition ,activation and other Cross sell targets .To also ensure achievement of sub targets within acquisition with a special focus on Premium segment customers

 To ensure achievement of business and revenue targets attributed for the company.

 Conduct performance reviews for effective monitoring and measuring of results.

Qualifications: Graduate/ MBA/PGDM in Finance

Job Description -

 

We are looking for a Quality Assurance Engineer with a Bachelor's in engineering, computer science, computer engineering, information technology, or a similar degree. Candidates should have experience in web and responsive application testing in microservice based architecture. As a Website QA Engineer, Will be responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems in web products.

 

Designation/Role Name: Software Test Engineer (Website)

 

Experience range: 1 to 5 years of experience

 

Responsibilities -

 

· Test current products and identify deficiencies.

· Suggest solutions to identified product problems

· Investigate product quality in order to make improvements to achieve better customer satisfaction

· Plan, create and manage the overall Quality Planning strategy

· Collaborate with the Product Development team to ensure consistent project execution

· Identify quality assurance process bottleneck and suggest actions for improvement

· Oversee continuous improvement projects

· Collect quality data

· Identify key KPIs for product quality

· Prepare and present reports and metrics to Senior Management

· Capable of handling multiple tasks and projects in parallel with tight deadlines.

 

Skills/Expertise :

 

· Strong in software testing & QA concepts and test case writing with a break the system approach.

· Knowledge of bug tracking and project management tool JIRA.

· Working knowledge of web application testing with microservice based architecture.

· Ability to test on different platforms,devices and cloud devices tools like browserstack.

· Experience in developing automated test scripts in mobile app testing using tools like Selenium Web Driver.

· Ability to develop test framework for web application testing using open source tools and technology.

· Scripting languages such as Java, python or Javascript.

· Experience in using configuration management or version control tools like GIT.

· Hand one experience with browser console developer tools for web application debugging.

· Hands-on experience with IDEs like Eclipse or IntelliJ IDEA.

· Knowledge of MYSQL and database concepts for database testing.

 

Good to have -

· Hands- on experience in CI/CD tools like Jenkins will be an add-on.

· Good to have knowledge in web page performance testing tools.

· Good to have knowledge in A/B testing tools.

· Salesforce Cloud based

What you need to have:

What you will do:

• Handling incoming and outgoing calls
• Handling all the admin activities
• Managing inward outward delivery of couriers and mails
• Coordinating with the vendors for delivery and services
• Support in various admin tasks

 

Desired Candidate Profile

What you need to have:

• Experience in handling front office, incoming and outgoing calls
• Confidence and smartness
• Good looks    

 

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:

• Writing website product descriptions
• Coming up with social media captions
• Writing weekly blogs
• Managing all kinds of social media activities

 

Desired Candidate Profile

What you need to have:

• Graduate with minimum 2-3 years’ experience in content writing
• Experience working in an ecommerce setup preferred    

 

 

• To design UI that carries wow effect
• Designing clean, professional looking UI to high standards, in a timely way
• Follow industry best practices when designing UI
• Design UI for Website, fluid/responsive mobile friendly designs.

• At least 2 years of experience
• In-depth knowledge of React, Redux
• In-depth knowledge of HTML, CSS, JavaScript, jQuery, Bootstrap, JavaScript frameworks
• Experience of React Native is added advantage
• Git/ version control
• Testing/ debugging
• Creative and efficient problem solver
• Good communication skills in English, ability to listen to customer, understand their requirements and respond back meaningfully. Ability to work in a small team or individually and share different tasks which are pertinent to the organization.

 

We are looking for fresher for developer profile having good language in a frontend technology

US  based IT/ Software company Requires Backend Web Developer (Dot net  MVC )- Gurgaon(Sector- 34)

 

One of our client which was established in the year 2002 a part of US set up in the technological hub of North India, Gurgaon, with an objective to provide innovative and intelligent interfaces between you and the technological systems that play an ever-greater role in our lives. At Company we are committed to our customers satisfaction by providing them with ingenious end-to-end solutions using state of the art systems, the latest computing technologies, and all with the economic advantage of an overseas software consulting firm. We have built a honorable reputation in this industry by providing our customer's with the best price, quality, reliability, and support. Our strength is our continuous evolution based on market trends and client feedback.

 

We have a proven track record of delivering within budget and on time and are very versatile when it comes to understanding a new industry or market segment. Some of our core competencies are listed below.

 

v Systems Programming

v Embedded Programming

v GIS and Remote sensing

v Geospatial data Intelligence

v Enterprise level applications i.e. CRM, Knowledge Mgmt. System, etc

v Web based Content Management System (WCMS)

v Smart Mobile Device Applications

v Control System and Automation

v Systems Engineering

v Business Process & Document Management applications

 

 

We are looking for Sr Dot net  MVC developer  for our client office in Gurgaon.. 

 

 PFB the details

 

1) Client - IT & Consulting MNC

 

2) Location- Gurgoan 

 

3) Position-Dot net/ Sr Dot net MVC - Developer 

 

4) Experience- 2- 9  years in DOT NET  -MVC  development 

 

JD is as follows- 

 

-Sud have an experience of atleast 2-6  years with at least 1 year on MVC Projects .

 

Designation: Dot Net ( MVC) Developer

 

 

Job Description:

 

-Working experience in developing applications with .NET technologies.( Dot net/ MVC)

 

-Sud have handled MVC projects for at-least a years & Good knowledge of MVC

Experience of Entity Framework

 

 

-knowledge of object-oriented design and development (OOA/OOD) and the .NET patterns and practices

 

 

-Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies and systems

Highly-motivated self-starter.

 

2) Good to Have

 

-Reasonable understanding of SQL Server and for integration using https://prolinks.rediffmailpro.com/cgi-bin/prored.cgi?red=http://ADO.NET&;isImage=0&BlockImage=0&rediffng=0">ADO.NET

 

 

-Experience with SDLC application/development methodologies

-Strong multi-task orientation with ability to prioritize workload.

 

-Demonstrated ability working in a fast-paced, collaborative team environment and effectively communicate ideas across business and technical groups

 

Location: Gurgaon (Sec-34)

-

• Experience in Design and Development of web-based applications using MVC, C#, & SQL Database at the backend.

 

• Experience in deploying web applications on server, knowledge on MVC framework

 

-Knowledge of Ajax, Java Script, HTML.

 

• Excellent logical and analytical skills.

 

• Capability to work with deadline.

 

• Good knowledge of identifying and solving problems and enjoy working in teams.

 

 

 

Kindly confirm

 

- Current ctc & notice period 

 

- Expectation

Current Location

 

What you need to have:

Requirements Proven experience as animator Knowledge of 2D/3D, stop-motion and computer-generated animation Proficiency in CGI software (Photoshop, 3ds Max, Maya etc.) will be an added advantage A creative storyteller with presentation abilities Comfortable working with deadlines Teamwork and excellent communication skills Degree in computer animation, 3D/graphic design, fine arts or relevant field