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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Core Responsibilities:
· Lesson Planning & Delivery: Plan, prepare, and deliver engaging lessons that align with the required curriculum, covering reading, writing, speaking, and listening skills.
· Language Fundamentals: Instruct students on grammar rules, composition, sentence structure, vocabulary, and pronunciation.
· Literature & Critical Thinking: Expose students to various forms of literature and guide them in analyzing texts, identifying themes, and developing critical thinking skills.
· Assessment & Feedback: Create, administer, and grade assignments, homework, and exams to assess student progress. Provide timely and constructive feedback to support learning and improvement.
· Classroom Management: Foster a positive, safe, and inclusive learning environment with clear behavioral expectations to ensure an effective learning atmosphere.
· Communication & Collaboration: Maintain open communication with parents, guardians, and colleagues to discuss student performance and needs. Participate in staff meetings and professional development.
· Individualized Support: Adapt teaching methods and materials to meet diverse student needs, including those with special educational needs or English as a second language (ESL/EAL).
English Expo" Responsibilities
A teacher involved in an "English Expo" or similar extracurricular event would likely have the following additional duties:
· Event Planning: Coordinate and plan the logistics of the expo, which might involve themes, schedules, and required materials.
· Student Supervision & Guidance: Supervise students in their preparation for the event, such as projects, presentations, or performances.
· Promotion & Displays: Promote the event and help organize displays of student work to celebrate achievements publicly.
· Collaboration: Work with other teachers, administrators, and potentially community members to ensure the event's success.
· Activity Design: Design specific activities or competitions for the expo that enhance English skills in a practical, engaging manner (e.g., spelling bees, debate contests, creative writing showcases).
Key Skills and Qualifications
· A bachelor's degree in English or Education (a master's degree is a plus).
· Relevant teaching certification or license.
· Strong command of the English language and literature expertise.
· Excellent communication, organizational, and time management skills.
· Patience, empathy, and adaptability to work with diverse student populations.
· Proficiency in using technology and various teaching methodologies.
Responsibilities & Duties:
Making Call to Customers, Maintaining the Database, Online Sales
Maintain a relations with the existing clients and ask to upgrade their packages or renewals
Prepare and follow up on sales quotations made to clients.
Will be responsible for client retention, per client revenue optimization & renewals.
Handle `client queries/escalations.
Should have effective sales & negotiation ability.
Interacting with vendors for product upload in their respective Domain.
Manage and create product listing and another day to day activities on portal
Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.
Required Experience, Skills and Qualifications
Experience: Minimum 6 Months in Online and Concept Sales
Skills: Proficient Written & Verbal Communication Skills in English
Qualifications: Any Graduate
Must have laptop
Job Description:
The data science team is responsible for solving business problems with complex data. Data complexity could be characterized in terms of volume, dimensionality and multiple touchpoints/sources. We understand the data, ask fundamental-first-principle questions, apply our analytical and machine learning skills to solve the problem in the best way possible.
Our ideal candidate
The role would be a client facing one, hence good communication skills are a must.
The candidate should have the ability to communicate complex models and analysis in a clear and precise manner.
The candidate would be responsible for:
- Comprehending business problems properly - what to predict, how to build DV, what value addition he/she is bringing to the client, etc.
- Understanding and analyzing large, complex, multi-dimensional datasets and build features relevant for business
- Understanding the math behind algorithms and choosing one over another
- Understanding approaches like stacking, ensemble and applying them correctly to increase accuracy
Desired technical requirements
- Proficiency with Python and the ability to write production-ready codes.
- Experience in pyspark, machine learning and deep learning
- Big data experience, e.g. familiarity with Spark, Hadoop, is highly preferred
- Familiarity with SQL or other databases.
About the company:
We are an IT & Consulting organization helping Enterprises with their Analytics and Planning needs. Their Rockstar team has built multiple products and solutions to cater to our clients across sectors such as Retail & E-commerce, Consumer Goods, Pharmaceuticals & Life Sciences, Real Estate, Hi-tech, Manufacturing, and Automotive.
We have a geographic presence in the United States (Dallas) & India (Delhi-NCR, Mumbai, Bangalore & Kolkata) and have 600+ people, a strong world-class team. We are growing at a rapid pace and plan to double our growth each year. This provides immense growth and learning opportunities to those who are choosing to work with Polestar. We are serving customers across 20+ countries. Our expertise and deep passion for what we do has brought us many accolades.
Profile Summary
We are looking for individuals with a leadership mindset in sales, who comes with strong consultative sales experience.
Key Responsibility
Create a systematic, process-driven approach to partner outreach and relationship management.
Keep a great ongoing relationship with AWS and offer new ways to grow the partnership.
Can-do attitude individual who enjoys networking and establishing relationships.
Manage high-value corporate partnerships and develop long-term strategies to secure multi-year strategic partnerships.
Analyse and identify opportunities to secure new business by partnering with Anaplan.
Drive the team towards sales targets, has visibility of all opportunities and risk, and ensures the team has a healthy pipeline and proposal tracking systems.
Identify new markets to widen the market base for enhanced revenue and profit generation.
Administer the entire sales process as per plan.
Manage Anaplan engagements to design strategies to acquire more business deals through OEMs.
Manage pricing and other sales proposal activities and provide support to the marketing department.
Owns the business plan: financial target/proposal submission/revenue on hand/pipeline. Overall business planning and forecasting.
Collaborate with Anaplan for conducting events for enhancing business growth.
Negotiates with clients and uses the right levers in doing so. Clearly links the value of Polestar Solutions offerings with the price.
Takes overall accountability for business planning and implementation.
Personal Attributes
You have the resilience to bounce back after minor setbacks.
You have the achievement orientation to achieve the target and do what it takes.
You have the interpersonal skills to develop & sustain meaningful relationships
ENTERPRISE SALES EXECUTIVE
The Enterprise Sales Executive reports to the Manager of Sales and is responsible for driving new revenue through targeted accounts. The ideal candidate should have experience in enterprise software and/or SaaS sales. This role will drive revenue growth by identifying and working on targeted accounts throughout the entire buyer’s journey. The individual must be able to comfortably engage with all levels of prospects, across multiple industries, using all available mediums including phone, email and social media. Experience in Fashion, Apparel, Uniform, and Workwear verticals is a must. The ideal person will be a self-starter, with strong attention to detail and the ability to work in a fast-paced environment.
Primary Responsibilities
- Execute a sales prospecting plan to penetrate target accounts and capture significant market share within identified industries.
- Source new sales opportunities through creative outbound prospecting and limited inbound lead generation
- Build relationships with key decision-makers across all accounts
- Effectively deliver product demonstrations to prospects/customers to showcase the value of Industry Intelligence
- Serve as a trusted advisor to prospects/customers to achieve desired business outcomes
- Remain knowledgeable of the company's products/services to support prospect and customer needs
- Drive event attendance for webinars, trade shows/conferences, executive dinners and other events. Meet and exceed quarterly and annual quotas
- Passionately support our commitment to creating an outstanding experience for our prospects and customers
- Disciplined use of Zoho.com (CRM) to record all communication with each lead, contact and account
- Work effectively with other team members (including AI team) and throughout the organization
Minimum Qualifications
- Bachelor's degree, preferably in business administration, marketing, or a technical discipline
- 2 to 3 years in an enterprise sales role in Fashion, Apparel, and Uniform vertical is a must (in North America / EMEA a definite plus) and good to have some experience in software / SaaS selling.
- Experience delivering product demonstrations to create value
- Experience generating proposals in PowerPoint (with the help of in-house graphics)
- Proven track record of quick learning and exceeding set goals (MUST)
Competencies
- Excellent verbal and written communication skills (MUST)
- An organized, detail-oriented individual capable of meeting quarterly and annual results
- Proven success in executing outbound targeted sales programs to achieve desired results
- Experience engaging with prospects through B2B selling efforts
- A team player who performs well independently
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Location
Mirrorsize is a registered corporation with the State of New Jersey, USA. This role is based in Noida and will require travel to North America, and EMEA. You must have a valid passport.
Benefits
In addition to salary and bonus, the company also offers monthly commissions/incentives for meeting targets. You will also earn incentives for meeting your annual targets. The company offers travel allowance for international travel and other benefits.
Company
At Mirrorsize, our endeavour is to eliminate the need for physical body measurement and to minimize the chances of incorrect measurements using cutting-edge AI and Computer Vision technology to measure the human body accurately. Headquartered in New Jersey and is a recognized leader in AI-enabled solutions for the fashion and healthcare industries. We truly believe that AI can be disruptive, and transformational and can bring meaningful change in the supply chain of fashion, apparel, healthcare, and fitness industries.
Read more about Mirrorsize at
Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Handling various business operations at state level including but not limited to divisions of sales, collection, credit, operations etc
- Creating a strategic roadmap and execution plan of the entire portfolio of microfinance institutions at the state level
- Developing a business plan for the state to open new branches, setting goals for customer & business growth (disbursement & loan outstanding) of new branches and monitoring them with the help of AMs
- Ensuring the customer and portfolio quality
- Ensuring that the monthly, quarterly and yearly business targets are achieved as per plan
- Studying and analyzing the market size, competition etc. of the assigned geography and reporting the findings and recommendations to the management
- Handling escalations/concerns raised at various levels be it internal or from external sources
- Guiding and overseeing the end-to-end activities involved in branch setup
- Recruiting the staff basis the hiring requirement of the branch
- Guiding and leading a team of specialists who will be handling MFI portfolios
- Participating and sharing insights and relevant feedback in the performance appraisal process with team members for their growth & development
- Working closely with internal as well as external stakeholders and also responsible for MIS preparation and reporting the same to the business in regular intervals
- Ensuring adherence to Audit / Compliance as per company Standards and also compliance of related rules, laws & regulations
Desired Candidate Profile
What you need to have:- Graduation is a must
- Relevant work experience of minimum 10 years in handling MFI portfolio is required
- Work experience of handling minimum 300 to 500 crore MFIs portfolio
- Excellent communication, analytical, listening and team handling skills
- Proficiency in MS Office Suite
Should have Punctuality.
Ready to work from office.
Ready to relocate to Gurgaon.
What you’ll be doing:
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You’ll be putting your brilliant mind into thinking and defining the product vision and strategy.
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You’ll understand the customer requirements by carrying out user research.
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You’ll be creating road-map from conceptualisation to release.
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You’ll evaluate market competition and position the product line to appeal to the user.
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You’ll constantly analyse product performance post-launch and iterate on the same to
keep improving the product experience. (We are talking hardcore A/B Testing)
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Come up with a clear-cut business impact for every suggested feature.
What you’ll bring to the team:
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A passion for data and an exceptional ability to solve complex problems.
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A mindset that will constantly think about ROI, business and revenue.
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Design and run A/B tests to improve user journey and conversion of traffic to sales
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Strong knowledge of SQL and Excel
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Hands-on experience in any of the wireframing products like draw.io, Adobe XD,
Balsamiq etc
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Startup experience preferred but not mandatory (B2C Product is a big plus)
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Appreciable know-how and experience in technology.
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Good team player
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Work independently under minimal direction with a strong work ethic.
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You’ll bring an established ability to work in cross-functional environments including
working closely with sales, marketing, business management, customer support and engineering teams.
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