11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
React.js
Javascript
Redux/FluxHiring for React Js Developer
Exp : 4 - 6 yrs
Edu : BE/B.Tech/MCA
Work Location : Gurgaon WFO
Notice Period : Immediate - 15 days
Skills :
Proficiency in JavaScript and one or more modern JavaScript frameworks/libraries such as Vue.js or React.js.
Strong understanding of HTML5 and CSS3.
Experience with responsive design principles and techniques.
Knowledge of version control systems such as Git.
Job description:
Job Title: Sales Consultant / Senior Sales Consultant
Location: GK1 Delhi, Sushant Lok Gurgaon, Bandra Mumbai
Job Description:
We are seeking a dynamic and experienced Sales Consultant to build strong relationships with clients seeking personalized hair loss treatment solutions. The ideal candidate will offer tailored advice based on factors such as facial features, age, profession, personality, and individual expectations.
Key Responsibilities:
- Conduct thorough hair assessments to determine the stage of hair loss.
- Educate clients on the causes and solutions for hair loss, providing personalized counseling based on their specific needs.
- Understand client expectations, suggest appropriate procedures and products, and use visual aids to communicate achievable results.
- Set daily consultation and revenue targets, regularly evaluating performance against objectives.
- Achieve monthly revenue targets, driving the studio's financial growth.
- Demonstrate an entrepreneurial mindset and work closely as a business partner to achieve shared goals.
Qualifications and Skills:
- Bachelor’s degree required.
- Preferred age: 32 years and above.
- Minimum of 6+ years of experience in sales.
- Results-oriented approach with a strong focus on meeting and exceeding monthly revenue targets.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
- Consultative, one-on-one selling approach.
- Experience in working directly with high-net-worth clients (HNI) in face-to-face consultations.
Only Male candidates
🚨 Priority Requirement – Salesforce Solution Architect
📍 Location: Bengaluru | Hyderabad | Mumbai | Pune | Mohali | Delhi
🕒 Shift: Noon | 🏢 Work from Office
✨ Key Focus: Highly skilled candidates with excellent communication skills
🔑 Role: Salesforce Solution Architect (Classic ➝ Lightning Migration)
Responsibilities:
- 🚀 Lead end-to-end Classic → Lightning migration
- 🗂️ Redesign data model (optimize custom → standard objects)
- ⚡ Configure Lightning features (Dynamic Forms, Flows, Omni-Channel, Pages)
- 🛠️ Recommend & implement AppExchange solutions
- 🤝 Collaborate with dev, admin & QA for releases
- 🔒 Ensure security, profiles & permissions compliance
- 🎯 Act as trusted advisor for Salesforce roadmap
Qualifications:
- 🏆 7+ yrs Salesforce exp. | 3+ yrs Lightning implementations
- ☁️ Expertise: Service Cloud, Marketing Cloud, Case Mgmt, Digital Engagement
- 🔄 Proven Classic → Lightning migration exp.
- ⚙️ Strong low-code/no-code (Flows, Dynamic Actions)
- 🎓 Salesforce Certified Architect (preferred)
- 💬 Excellent communication & stakeholder management
React.js
iOS App Development
Android Development
React NativeWe are looking for a highly skilled React Native Developer to
collaborate with a team of developers and UX designers to
develop and maintain a web application that will be launched
on multiple platforms such as android or iOS. The candidate
will be responsible for building native web applications with a
focus on front-end development. The ideal candidate is an
advanced React Native Developer who can build dynamic,
high-performing, and responsive UI for our web applications.
Requirements
1.Minimum 3yrs of exp in building React native apps for android and iOS
2.Solid understanding of iOS and Android ecosystems.
3.Must have worked on hardware integration with the apps.
4.Understanding of various navigation models in mobile apps
5.Good at debugging, testing, performance optimization.
6.Interpersonal skills: good team player, ready to take challenges ability to deliver in a fast-paced environment.
JD
1.Build pixel-perfect, buttery smooth UIs across both mobile platforms.
2.Leverage native APIs for deep integrations with both platforms.
3.Diagnose and fix bugs and performance bottlenecks for performance that feels native.
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Job Description
As we continue to expand our Technology footprint, we’re looking to find ambitious, talented leaders who enjoy everything tech and want to work at an exciting confluence of tech and digital transformation.
In the profile, the IT Project Manager will be responsible for planning of technology projects, managing our team of IT professionals, interacting with clients and architecting solutions to meet their requirements and the execution of all technology-related tasks and initiatives.
The successful candidate will also be the liaison with our teams in Hyderabad and US/Canada in order to ensure the successful delivery of projects.
Responsibilities include building project plans, allocating tasks, and setting milestones, and overseeing project execution.
- Create & manage project plans
- Define project schedules, allocate resources and monitor progress
- Align project objectives with company goals, and make sure the project team is clear on objectives
- Help project team with the design and development of tasks
- Lead process of issue identification and resolution
- Monitor and manage scope alongwith documentation Manage all documentation
- Foster partnership with customers/stakeholders/sponsors
Key requirements
- B.Tech in Computer Applications, IT, MCA or related field is a must
- At least 3 years of supervisory experience in managing teams
- Clear thought process, planning and forecasting skills will be required
- Excellent Verbal and written communication skills
- Prior experience of working with a digital agency/IT Services firm is a +
- Experience of US/North America projects in addition to India is a +
- Ensure that all activities are carried out in a timely and cost-effective manner.
- Application management procedures, systems, and best practices.
- Materials are purchased, inventory is planned, and warehouse efficiency is monitored.
- Assist the organization's processes in remaining lawful.
- Develop strategic and operational goals.
- Examine financial information and apply it to boost profits.
- Budgets and predictions must be managed.
- Perform quality checks and keep track of production KPIs.
- Train and oversee employees
- Look for methods to improve customer service quality.
1. seo
2. sem
3.. adwords
4. facebook ads
5. link building
6. content writing
- If you are from IIIT, NIT;
- If you have experience of Amazon or equivalent product company;
- If you are confident to use technology and meet any product goals; Coding must be your interest as entrepreneurs need to do anything and everything if required.
- Have https://www.linkedin.com/feed/hashtag/?highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6658644615953956864&;keywords=%23Leadership&originTrackingId=DfGfl6nWQw8ezWH0FuMWJQ%3D%3D" target="_self">Leadership qualities to present yourself strongly to https://www.linkedin.com/feed/hashtag/?highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6658644615953956864&;keywords=%23VCs&originTrackingId=DfGfl6nWQw8ezWH0FuMWJQ%3D%3D" target="_self">VCs and can debate well;
- If you are ready to take the challenge with Company Stake, Co-founder role, and a minimum fixed salary (don't compare it with your corporate salary) to run your essentials; then THIS IS AN OPPORTUNITY TO TRY ENTREPRENEURSHIP WITH MINIMUM POSSIBLE RISK. You will not get an option to be a co-founder of a 3+years old totally operational startup, who gives you the seed for the next year to give a final touch and raise Series A.
HTML/CSS
Bootstrap
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