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Process management Jobs in Delhi, NCR and Gurgaon

11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon

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Quick Dry Cleaning Software

at Quick Dry Cleaning Software

1 video
2 recruiters
Vivek Saini
Posted by Vivek Saini
NCR (Delhi | Gurgaon | Noida)
1 - 2 yrs
₹1.8L - ₹2.5L / yr
Customer Success
Account Management
Customer Retention
Process management
Effective communication
+2 more
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Read more
Lovoj

at Lovoj

2 candid answers
LOVOJ CONTACT
Posted by LOVOJ CONTACT
Delhi
2 - 7 yrs
₹4L - ₹8L / yr
Design thinking

Job description:

  • Oversee the coordination between designer/tailors/boutiques and customer service team to ensure timely production and delivery of high-quality apparel.
  • Provide expert advice and suggestions to shoppers on fitting options and measurements, both virtually through online platforms and in-person consultations.
  • Create detailed flat sketches of apparel designs using design software or by hand, ensuring accuracy and clarity in conveying design elements.
  • Identify and onboard talented designers, skilled tailors, and boutique partners onto our platform.
  • Nurture strong relationships with designers, tailors, and boutiques to foster collaboration and ensure a diverse range of offerings for our shoppers.


Read more
HUDLE - Hsquare Sports Pvt Ltd
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
1 - 3 yrs
₹6L - ₹12L / yr
skill iconKotlin
skill iconSwift
skill iconJava

Responsibilities:

  • Building multi-platform applications for Android and iOS using the Flutter development framework of Google.
  • Collaborating with other developers to create, deploy, and maintain Flutter-based applications for different platforms.
  • Performing app profiling and improving performance.
  • Writing and reviewing multi-application codes
  • Testing products to remove bugs and any malfunctioning aspects
  • Ensuring consistency between the delivered product features and the requirements/criteria of the business.
  • Developing new features, maintaining code, and fixing/debugging issues.
  • Managing a team of Flutter Developers

Requirements:

  • Good understanding of Flutter and Dart.
  • Good Knowledge of Java, Kotlin or Swift.
  • Ability to write readable code, create extensive documentation for existing code, and refactor the previously written code into readable state
  • Good understanding of code versioning tools such as Git etc.
  • Willingness to learn about new technologies and trends in mobile.
  • Experience with third-party libraries and APIs
  • Familiarity with cloud message APIs and push notifications.
  • Working knowledge of Reactive programming is a plus.
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
  • Bachelor’s degree in Computer Science or related field, or equivalent professional experience.
  • Experience working with agile teams and making rapid decisions in a dynamic and disruptive environment.
  • Confident, detail-oriented, and highly motivated to contribute to the growth of the organization as part of a high-performing team.
  • Ability to work under pressure and adhere to tight deadlines.
  • 1.5-3 years of relevant software development experience.
  • Strong communication skills.


Read more
Cerebry

at Cerebry

2 recruiters
Rahul Singhal
Posted by Rahul Singhal
Faridabad, NCR (Delhi | Gurgaon | Noida)
4 - 7 yrs
₹6L - ₹10L / yr
Project Management
Team Management
Quality management
Quality control
Quality improvement
+1 more
  • Should be responsible for Scrum Master role and taking care of proper Daily Stand Up Meeting with the team and ensure team efficiency & unblock them by resolving their concerns.
  • Taking care of complete Product backlog of the Product which is going to be developed or under development.
  • Should be able to define proper Sprint Cycle & timeline for particular sub-part of the Product. Should be able to plan the Sprint items in such a manner that there is some needful & working sub-part of the Product is coming out at the end of every Sprint Cycle.
  • Should be able to update Product Owner timely if there is any issue/challenge in the development team.
  • Should be able to timely raise alarm / red flag to Senior Management/Product Owner if there is any major challenge in the Product.
  • Should be able to manage team leave plans and then accordingly planning the Sprint Cycle.
  • Take care of end-to-end timely and quality delivery of the complete product.
  • Additionally , should be responsible for validating the product and ensure the quality of the product by identifying the bugs in the product. Should be able to timely update the development team for the bugs and push the dev team to timely resolve the bugs/issues.
Read more
Tetrahedron Manufacturing Services
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
0 - 2 yrs
₹7000 - ₹10000 / mo
Digital Marketing
Content Writing
MS-Office
  • Support the Business Development Team for sending outreach emails. 
  • Setup & Automate response form Email to CRM.
  • Set up Manage Drip Marketing Sequence.
  • Implement automation using ChatBot.
  • Connect Whatsapp with the website and implement Whatsapp API also.
  • Connect SMS Tool using API through website & CRM.
  • Manage Freshsales.
  • Implement Linkedin Automation to generate Leads.
  • Connect Every channel to set up an Integrated Marketing Campaign
Read more
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
4 - 8 yrs
₹6L - ₹13L / yr
Salesforce Apex
Salesforce Lightning
RESTful APIs

Responsibilities:
• Candidate should have experience with Salesforce, preferably in Salesforce Lightning in the Financial industry.
• Hands-on experience integrating Salesforce with 3rd party vendors, API integration, RESTful services
• Experience in configuring Salesforce or similar CRM Products, including Workflow, Dashboard, Reports, validation rules and security controls.
• Experience in building applications using C#.NET or other object-oriented programming languages
• Experience with APEX / HTML / JavaScript / CSS with-database including SQL and SOQL.
• Knowledge of DevOps standard methodologies (Version Control, CICD tools, Salesforce DX etc.)
• Demonstrating previous consulting industry experience to conceptualize, craft and own the development of further functional and technical capabilities
• Work with the Salesforce BA, team members and significant business sponsors to evaluate future products, ensuring they align with projects already in progress and the overall strategic ecosystem roadmap.
• Experience in being responsible for the initial engagement with key business and corporate (IT Security, Compliance, Legal) stakeholders to define deliverables, the working groups to test and refine the functionality and deliver the end product to a global user base
• Taking responsibility for project deliverables within an agile environment, seeing projects through to successful release into the core product.

Minimum Qualifications
• Bachelor / Master's Degree or equivalent

Preferred Qualifications:
• Salesforce Certified Certifications (Administrator, Platform Developer 2, Sales Cloud – Architects certifications are a plus)
• Experience with Salesforce Lightning UI /Web component.
• Experience in integrating with cloud applications, e.g. Amazon, Google
• Very good written and presentation / verbal communication skills with experience in customer interfacing roles.In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude.

 

Read more
Fintech Pioneer | GGN

Fintech Pioneer | GGN

Agency job
via Unnati by Astha Bharadwaj
NCR (Delhi | Gurgaon | Noida)
10 - 15 yrs
₹50L - ₹70L / yr
Product Management
product manager
Product Strategy
product strategist
Product owner
+9 more
Join a leading MCommerce company, set your career on a flight towards success and growth.
 
Our client is one of the oldest fintech companies that is taking banking and financial services to all the customers through their online platform. Having served over 50 million customers in the last 15 years, it is enabling over 7mn banking transactions each month, with a network of nearly 2 lac merchants. Using its vast network of merchant outlets, the platform is reaching the lower and mid-income groups who deal in cash, for them to be able to remit money across the country digitally. It now plans to take its unique digital financial solutions to developing markets across the globe. As pioneers of mobile-based payment services in India, they empower Retailers, Individuals and Businesses to have an online presence and earn or save a little extra through the transactions.
 
As a Head - Product, you will be responsible for driving product strategy for both Store & EPS creating growth opportunities for small businesses.
 
What you will do:
  • Continually assessing the needs of sellers, market trends, competitive opportunities and threats in defining and evolving the product strategy for upcoming sellers.
  • Defining both long term strategy and short term plans to achieve the product vision and deliver business results.
  • Conceptualizing and building a rapidly scalable payment and lending platform.
  • Understanding and planning based on the market and competitive landscape benchmarks.
  • Conceptualizing products by utilizing India Stack – Aadhaar, DigiLocker, UPI etc.
  • Having a strong understanding of customer segment and profile. Identifying and filling product gaps and generating ideas that grow market share, improve customer experience and drive growth.
  • Driving product innovation to improve self-service capabilities for sellers to achieve and grow online sales.
  • Driving innovations to all elements of the seller experience to improve their business results post-implementation.
  • Build the product strategy to achieve business objectives.
  • Creating a roadmap for the entire product lifecycle management, from ideation to launch and beyond.
  • Being responsible for creating the business requirement documents to ensure appropriate coordination between product and engineering teams.
  • Collaborating with the engineering team for the implementation of the product requirements.
  • Building the appropriate UI/ UX for each product and their subsequent enhancement along with the Marketing, Inside Sales and Customer Experience teams.
  • Working closely with the data science team to ensure appropriate data-related interventions and to ensure a better customer experience.
  • Building the GTM plan for each product being rolled out to the users with the Marketing, Inside Sales and Customer Experience teams.
  • Being responsible for overall P&L of the products being rolled out for both Store and EPS.
  • Understanding the market and build business cases for new product opportunities.
  • Working closely with the cross-functional team to execute the business goals and end-user needs.

 

What you need to have:
  • Business Acumen:
  1. Exposure to managing product lifecycle right from ideation to launch.
  2. Understanding of how to track the market, competition, emerging trends etc.
  3. In-depth understanding of technology and tools like CRM etc.
  4. User-centric, UI/ UX led approach.
  5. Analytical - Hands-on expertise in statistics, SQL and modelling in Excel.
  • Team Management:
  1. Experience in building and scaling the product team.
  2. Experience in leading a team of Business Analysts and/or Product Managers.
  3. Ability to align teams to ensure collaboration and growth.
  4. Ability to inspire the team about the product stack the company is building.
  • Start-up mindset: 
  1. Encourages engagement, feedback sharing, transparency and inspires developers to produce their best work.
  2. Comfort with being the hustler to get things done.
  3. Ability to work in a fast-paced, anti-bureaucratic, albeit highly chaotic environment.
  • Qualification: 
  1. MBA/PGDM from Tier 1 B – School
  2. Experience of working in hyper-growth start-up
  3. Between 10-15 years of experience in Product development/ management role, out of which at least 2 years as a Product Head.
  4. Market place and /or Payments expert with strong domain knowledge.
  5. Prior background in building tech products at scale.
  6. Proven ability to drive business metrics using technology and product.
  7. Passion for creating seamless and engaging user experiences.
  8. Curious about metrics, execution processes, macro trends.

 

Read more
Bids and Beyond

at Bids and Beyond

1 recruiter
Bhawna Bansal
Posted by Bhawna Bansal
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
7 - 12 yrs
₹9L - ₹15L / yr
RFP
Request for proposal
Proposal management
Proposal Manager
Presales
+5 more

Job Description

We are seeking a passionate candidate, who is result orientated, sound knowledge of IT services, with either a proven track record of proposal writing and proposal/bid management in government or commercial proposals. The consultant will be accountable for technical writing for business proposals and managing large and complex proposals as projects.

 

Key Responsibilities

  • To respond to RFP/RFI documents
  • Scope analysis and feasibility studies
  • To perform bid management, creation of bid plans, schedule, and kick-off packs
  • Creation of outlines, storyboarding and win themes
  • To create a compliance matrix
  • To research and write generic (but technical) content for proposals (for ex: writing a generic solution roadmap for any IT service, but NOT a technical architecture)
  • Articulate value proposition and highlight sales messages
  • To coordinate with the clients (CXOs) and external stakeholders for inputs required
  • Proofread and format documents

 

Key Requirements

  • 6-12 years of experience in proposal writing or bid management
  • IT services industry experience is must
  • Must have managed large and complex RFPs
  • MBA, ITIL is an added advantage
  • Ability to work under high-pressure environment and deadlines
  • Fundamental knowledge of IT services (web design, web development, cloud, mobility, etc.)
  • Experience working with government proposals is an added advantage
  • High level of commitment and flexibility
  • Strong attention to detail
  • Excellent communication skills, both verbal and written

 

Optional (added advantage)

  • Knowledge of Microsoft Office, particularly PowerPoint, Excel, and Word
  • Knowledge of IT domain (cloud, mobile apps, web, and portals, analytics)
  • Pre-sales consulting background in IT services
Read more
Inmortal Technologies

at Inmortal Technologies

1 recruiter
Durgesh Yadav
Posted by Durgesh Yadav
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
3 - 5 yrs
₹7L - ₹12L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress

Strong proficiency with one of the Vue.js, Angular JS, React JS JavaScript Techologies
2. Knowledge of Node.js and frameworks available for it , such as Express JS, Strong Loop, etc
3. Understanding the nature of asynchronous programming and Promises and its quirks and workarounds
4. Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)
5. Good understanding of server-side CSS pre-processors such as Styles, Less
6. Basic understanding of front-end technologies, such as HTML5, CSS3, and Bootstrap
7. Understanding accessibility and security compliance
8. User authentication and authorization between multiple systems(Internal or Third party), servers, and environments
9. Integration of multiple data sources and databases into one system
10. Understanding fundamental design principles behind a scalable application
11. Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
12. Implementing automated testing platforms and unit tests
13. Proficient in code versioning tools, such as Git or TFS

Read more
Full Stack Fitness Brand

Full Stack Fitness Brand

Agency job
via Unnati by Gayatri Joshi
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹3.5L - ₹4L / yr
Business Development
Sales
Partnership and Alliances
Strategic alliance
Client Management
+4 more
A fine opportunity to grow with a Fitness brand that is growing its base across the country.
 
Our client is a full-stack fitness and lifestyle brand that is making fitness affordable, accessible and enjoyable through technology, data, and intelligence. Available on iOS and Android, this app allows subscribers to work out anywhere, anytime and chose from a variety of available workout options like gym workouts, yoga, Zumba, Pilates, spinning, kickboxing, CrossFit, and MMA. It gives access to 3000+ top gyms and fitness studios, fitness coaching plans and personal nutrition assistance and more in Ahmedabad, Bengaluru, Delhi-NCR, Hyderabad, Jaipur, Mumbai, Pune.

 


Founded in 2015 by a CII member and serial entrepreneur, our client is democratizing and digitizing the Indian health & fitness ecosystem by offering workouts close to your home, office or your favorite neighborhood.

 

 

As a Business Development Executive, you will be establishing and nurturing relationships that fill the business pipeline with prospective gyms/ fitness centres; increase partner base.

 

 

What you will do:

 

  • Building and maintaining long-term relationships with on-boarded service professionals and resolving their queries in real time.
  • Creating business development strategies; identifying roadblocks and driving new business from conception through the closure
  • Negotiating new partnerships and business alliances; managing and retaining relationships with existing gyms/fitness centres
  • Imparting necessary training to on-boarded service professionals on how to use FITPASS to their maximum advantage - Website, App, CRM
  • Generating leads and cold call prospective gyms/ fitness centres; take a lead on escalations
  • Ensuring smooth backend operations and timely pay-outs to partners (gyms and fitness studios) across allotted city

 

 

What you need to have:

  • MBA preferred
  • You possess a degree in economics or physics and have at least 1-3 years’ experience within sales, strategic partnerships, business development and/ or commercial strategy.
  • You are a result driven individual with an instinct for measuring ROI at each stage and making informed decisions, backed by relevant data.
  • You possess excellent interpersonal skills to develop and nurture client relationships.
  • You are good at building relationships and can forge strong connections at all levels within an organization
  • You are highly goal driven and work well in fast paced environments
  • You are a self-starter and demonstrate a high level of resilience
  • Proficient in English and communication skills
  • Strong presentation skills.
  • Should have sound knowledge of PowerPoint and Ms excel
Read more
LX Marketing Pvt. Ltd.

at LX Marketing Pvt. Ltd.

1 video
1 recruiter
Gaurav Sharma
Posted by Gaurav Sharma
New Delhi, NCR (Delhi | Gurgaon | Noida)
4 - 10 yrs
₹6L - ₹12L / yr
skill iconJavascript
Fullstack Developer
MEAN stack
MERN Stack
skill iconMongoDB
+10 more
We are looking for a Full Stack Web Developer to join our team to lead some already "pre-approved" projects. We are rebuilding our tech team post the pandemic & are looking for some enthusiastic & driven by passion kinda people. Also, if you can finish 3 cans of beer under 2 minutes then you are highly likely to get Saturdays off!!

The requirement is immediate and what we are looking for is as follows:

The candidate should:
- be well versed with both front & back end development. Just being versed with one wont do. Nope. Has to be both. Period.

- have had "project lead" experience & should be able to conceptualise a project from start to finish. Leaving it mid way just isn't our style...unless it's a boring conversation or a McAalo Tikki Burger...both suck equally!

- be able to think on their feet, think out of the box, push the envelope, look at the big picture, find the devil in the details, lead by example & most importantly, should be willing to go back to the drawing board. Here, thats all the office jargons we could put up here...rest needed censoring.

- have good communication skills. We don't need the best. As long as you can recite 'ba-ba black sheep' without a pause or two, it should do!

- be healthy, fit & willing to work some days from office and some days from home. To us, work life balance is very important & so is paying 50% office rent during the pandemic!
Read more
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