11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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NCR (Delhi | Gurgaon | Noida)
1 - 2 yrs
₹1.8L - ₹2.5L / yr
Customer Success
Account Management
Customer Retention
Process management
Effective communication
+2 more
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Read more
Noida
3 - 6 yrs
₹2L - ₹5L / yr
Video Editing
2D computer graphics
Adobe Premiere Pro
Whiteboard
Animation
+2 more
Job Description: Video Animation Editors
The ideal candidate can create 2D motion graphics for videos comprised primarily of animation, & also possesses the ability to edit the footage & live action elements together in “Premiere” or “WHITEBOARD”.
These projects will range from promos to motion typography & animated data visualizations.
You will need to have a diverse video storytelling skill set, as well as a strong understanding of video (live action, editing & animation) on web/social platforms.
Design and Animate graphics to enhance overall look and feel of product - Ideate, Animate Create - Promo - look and feel, Branding plates, Channel Elements, Logo Creations, Character based on Client's brief.
Ensure final videos, motion graphics creatives and layouts are visually appealing and on-brand.
Ability to recommend and create visual solutions based on the user descriptions.
Strong knowledge in Animation Principles, Story Boarding, Drawing, 2D Animation, Video Editing, Voice syncing.
A Motion Graphics Animator/Video Editor to create marketing materials for social platforms & events.
Handling multiple projects at once, & multitasking is essential.
Key Points -
Advanced hands-on experience in both After Effects & Premiere Pro Fluency in Illustrator & Photoshop
A skill set that includes the ability to animate, edit, mix, color, & conform Proven experience handling numerous projects at different phases, at the same time
A team player mentality with a positive attitude who can offer great service while collaborating with team members.
and clients in a fast-moving environment Strong editorial judgement Fluency in all post-production terminology, workflows, best-practices Strong organizational skills.
Design visual content for digital applications that is on-brand, reinforces our status and reputation, and is appropriate for our various audiences.
Edit video clips for use on social media platforms.
Create short videos to highlight, recap, and promote various endeavors and events.
Work autonomously and develop high-quality concepts with minimal instruction.
Manage timelines and prioritization of workload and know when to ask for direction.
Optimize graphics and video content for social media platforms.
Maintain organized content files, and help to organize and archive existing video and graphics
Experience : 3-6 yrs
Budget : 5 lpa in hand
Location : (Noida Sector 63)
Position : Full Time, Work from office
The ideal candidate can create 2D motion graphics for videos comprised primarily of animation, & also possesses the ability to edit the footage & live action elements together in “Premiere” or “WHITEBOARD”.
These projects will range from promos to motion typography & animated data visualizations.
You will need to have a diverse video storytelling skill set, as well as a strong understanding of video (live action, editing & animation) on web/social platforms.
Design and Animate graphics to enhance overall look and feel of product - Ideate, Animate Create - Promo - look and feel, Branding plates, Channel Elements, Logo Creations, Character based on Client's brief.
Ensure final videos, motion graphics creatives and layouts are visually appealing and on-brand.
Ability to recommend and create visual solutions based on the user descriptions.
Strong knowledge in Animation Principles, Story Boarding, Drawing, 2D Animation, Video Editing, Voice syncing.
A Motion Graphics Animator/Video Editor to create marketing materials for social platforms & events.
Handling multiple projects at once, & multitasking is essential.
Key Points -
Advanced hands-on experience in both After Effects & Premiere Pro Fluency in Illustrator & Photoshop
A skill set that includes the ability to animate, edit, mix, color, & conform Proven experience handling numerous projects at different phases, at the same time
A team player mentality with a positive attitude who can offer great service while collaborating with team members.
and clients in a fast-moving environment Strong editorial judgement Fluency in all post-production terminology, workflows, best-practices Strong organizational skills.
Design visual content for digital applications that is on-brand, reinforces our status and reputation, and is appropriate for our various audiences.
Edit video clips for use on social media platforms.
Create short videos to highlight, recap, and promote various endeavors and events.
Work autonomously and develop high-quality concepts with minimal instruction.
Manage timelines and prioritization of workload and know when to ask for direction.
Optimize graphics and video content for social media platforms.
Maintain organized content files, and help to organize and archive existing video and graphics
Experience : 3-6 yrs
Budget : 5 lpa in hand
Location : (Noida Sector 63)
Position : Full Time, Work from office
Read more
Remote, Kanpur, Delhi, Noida, Ghaziabad
1 - 2 yrs
₹1.8L - ₹4.8L / yr
Communication Skills
Negotiation
Sales
Field Sales
About Vijyapana Advertisements:
Vijyapana Advertisements is a growing advertising startup specializing in Print Media, Social Media Creatives, Audio & Video Ads, Web & App Development, Corporate Branding, and Corporate Gifts & Stationery Supplies. We help businesses build strong brand visibility through innovative marketing solutions.
Job Responsibilities:
✅ Sales & Lead Generation:
- Identify potential clients and generate leads through networking, cold calls, and online inquiries.
- Pitch Vijyapana's advertising services to businesses, brands, schools, colleges, hospitals, and corporate offices.
- Meet and exceed sales targets by closing deals with new and existing clients.
✅ Customer Relationship Management:
- Build and maintain strong relationships with clients to ensure repeat business.
- Address customer queries and provide suitable advertising solutions.
- Ensure client satisfaction by coordinating with the design and production teams.
✅ Lead Management & Reporting:
- Maintain an organized database of leads and client interactions.
- Follow up with potential clients to convert them into paying customers.
- Provide regular reports on sales performance and market trends.
Requirements:
✔️ Experience: 1-3 years in sales, preferably in advertising, media, or B2B sales.
✔️ Skills: Strong communication, negotiation, and networking skills.
✔️ Tech-Savvy: Basic knowledge of CRM tools, social media, and digital marketing is a plus.
✔️ Self-Motivated: Ability to work independently and meet sales targets.
✔️ Languages: Proficiency in [Mention languages required].
Benefits:
💰 Competitive salary + attractive incentives.
📈 Growth opportunities in a fast-growing advertising startup.
🏆 Performance-based bonuses.
🚀 Work in a dynamic and creative environment.
🔹 If you're passionate about sales and advertising, we’d love to hear from you! Apply now and be part of Vijyapana’s journey.
Read more
Delhi
3 - 10 yrs
₹4L - ₹5L / yr
Social Media Marketing (SMM)
Facebook Marketing
Digital Marketing
The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This Candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and able to monitor the company's social media presence.
Responsibilities-
- As a key stakeholder, actively contribute to the devising of the overall company’s digital strategy and steer best practices
- Should have indepth experience into Social and google paid ads
- Explore the utilization of market-leading, multi-channel paid/ un-paid communication developments and technologies to keep all our audiences engaged, and connected
- Devise strategies to drive brand campaigns & online traffic/followers to the website and social media pages.
- Able to Manage and develop core digital marketing team – SEO, Content writer, social media executive, etc
- Great experience in using Marketing automation tools for tracking productivity of marketing activities & the team KPIs
- Having an in-depth idea of how to drive Marketing operations with automation like lead management, CRM, mail automation, what's app automation etc
Qualifications-
- Bachelor's/ Master's degree in marketing or related field
- Excellent understanding of digital marketing concepts
- Experience with business to customer social media and content generation
- strong creative and analytical skills
Interested Candidates can apply for the same
Read more
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
4 - 6 yrs
₹7L - ₹15L / yr
Android Development
Kotlin
JavaRxJava
iOS App DevelopmentJob Description:
1.Design mobile application interface design, navigation, and presentation along with developing
custom controls as required by the application.
2. Understand product development road map and execute rapidly to build mobile applications with
high quality.
3. Utilize native APIs to enable maps, in-app SMS and email features
4. Develop applications that controls handset resources
5. Able to lead and mentor team members
6. Troubleshoot to solve customer problems with help of Catalytic/firebase among other tools.
7. Deployment / Release understanding
8. Unit Testing
9. Good to have exposure to Kotlin, flutter, react native
10. Implement Deep Links and Notification Libraries
11. Understanding of battery/ram/network and other system resource saving strategies
Read more
Mumbai, Chennai, Delhi, Kolkata
0 - 5 yrs
₹3L - ₹4L / yr
Communication Skills
Business Development
We are looking for a business development resource to grow and lead our business. FSM operates across various locations through different centres to teach students; and through K-12 schools where our curriculum is taught. The BDM will be responsible to grow and expand our operations.
Key roles will be as follows:
- Identifying new schools and promotional techniques
- Pitching products and/or services
- Maintaining fruitful relationships with existing schools/customers
- Contacting potential schools via email or phone to establish rapport and set up meetings
- Planning and overseeing new marketing initiatives
- Attending conferences, meetings, and other educational events
- Preparing presentations and sales displays
- Contacting schools to inform them about new workshops
- Following up for contracts and renewals by phone, email, and in person
- Developing sales goals and ensuring they are met
Read more
Delhi
1 - 2 yrs
₹1L - ₹3L / yr
Management Information System (MIS)
Microsoft Excel
Reporting
Strategic thinking
Based on job listings we surveyed, employers desire MIS Executives with these core skills. To achieve success as an MIS Executive, focus on the following.
- Analyze problems and discover the best ways to solve them
- Develop and implement strategies to achieve organizational goals
- Communicate clearly to superiors and give understandable instruction to subordinates
- Allocate resources effectively to reach organizational goals
- Lead and motivate teams to promote efficiency and effectiveness
Adva
Read more
Bengaluru (Bangalore), Pune, Chennai, Hyderabad, Noida, Mumbai
5 - 10 yrs
₹7L - ₹30L / yr
NodeJS (Node.js)
Docker
KubernetesJD :- Hands on experience on Event Broker Design and solution with Solace and having good Node Js experience.
Worked on Containerized microservices solution., node/express, docker/Kubernetes
Additional Skill:-, Experience with API Gateways: authentication and transformations (preferably with Kong),
Having worked on Event Broker Governance, Platform Communication and Integration Strategies, Event Management between Enterprise Systems
Roles – Lead ( upto 6 years of experience) and Architect ( 7+ years of experience) profiles
Worked on Containerized microservices solution., node/express, docker/Kubernetes
Additional Skill:-, Experience with API Gateways: authentication and transformations (preferably with Kong),
Having worked on Event Broker Governance, Platform Communication and Integration Strategies, Event Management between Enterprise Systems
Roles – Lead ( upto 6 years of experience) and Architect ( 7+ years of experience) profiles
Read more
Noida
0 - 2 yrs
₹1L - ₹3L / yr
Javascript
HTML/CSS
Vue.js
AngularJS (1.x)
React.js +4 more
What You Bring to the team:
● Proficient understanding of web markup, including HTML5, CSS3
● Understanding of server-side CSS pre-processing platforms, such as LESS and SASS
● Min 1 year experience in Frontend Development
● Good understanding of bootstrap
Extra Gems for:
● Good understanding of asynchronous request handling, partial page updates, lazy loading,
dom optimizations, and AJAX.
● Good understanding of decoupled architecture and single-page applications
● Diligence for coding standards
● Must be good with git/bitbucket workflow
● Experience with web engagement tools like mix-panel or amplitude is a plus.
● Basic understanding of web markup, including HTML5 and CSS3
● Understanding of build tools like grunt/gulp / web-pack
● Proficient understanding of web markup, including HTML5, CSS3
● Understanding of server-side CSS pre-processing platforms, such as LESS and SASS
● Min 1 year experience in Frontend Development
● Good understanding of bootstrap
Extra Gems for:
● Good understanding of asynchronous request handling, partial page updates, lazy loading,
dom optimizations, and AJAX.
● Good understanding of decoupled architecture and single-page applications
● Diligence for coding standards
● Must be good with git/bitbucket workflow
● Experience with web engagement tools like mix-panel or amplitude is a plus.
● Basic understanding of web markup, including HTML5 and CSS3
● Understanding of build tools like grunt/gulp / web-pack
Read more
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹2L - ₹8L / yr
Social Media Marketing (SMM)
Digital Marketing
Search Engine Optimization (SEO)
Marketing Strategy
Marketing Automation
+1 more
JOB SUMMARY
Looking for an experienced entrepreneurial digital and social media marketing specialist. You will create and lead marketing efforts using new media and digital tools.
* Create and develop website and digital content (e.g. website, blogs, press releases etc)
* Generate and update website content (products, content, promotions)
* Plan, define and implement website changes and functional improvements
* Designing website banners and assisting with web visuals.
* Design digital and social media campaigns
* Work to build traffic & sales via the website using a variety of methods
* Manage end-to-end digital projects
* Establish presence to boost brand awareness
* Develop and maintain social media profiles on Twitter, Facebook, LinkedIn, Instagram and other social media platforms
* Research new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums.
* Use web analytics software to monitor performance of websites and make recommendations for improvement
* Understanding of Google products such as Webmaster Tools & Analytics
* Suggest and implement direct marketing methods to increase profitability
* Monitor ROI and KPIs
* Stay up-to-date with digital media developments
* Creating dynamic ads, checking ad performance, tracking leads and conversions
* Writing SEO articles, blogs and other marketing materials
* Perform keyword, market and competitive research analysis
* Study company’s competitors
* Identify trends and insights, and optimize spend and performance based on the insights
* Brainstorm new and creative growth strategies
* Deep understanding of marketing principles
SKILLS
* 3-5 years in online marketing experience
* Excellent verbal communication and interpersonal skills
* Must be a rainmaker and have an entrepreneurial spirit
* Assertive, creative and resourceful and must enjoy working in a highly entrepreneurial environment
* Ability to challenge existing ideas, problem solving and develop creative solutions
* Solid knowledge of design and marketing software.
* Familiarity with web design and content management systems
* Excellent analytical and project management skills
* An ability to multitask and perform under tight deadlines
* Strong verbal and written communication skills
* Degree in Marketing, Digital media or relevant field
* Additional qualification in web design or animation is a plus
* Articulate in English
* Excellent verbal and written skills
* Highly presentable
* Outstanding organisational and time management skills
* Ability to multitask and prioritize daily workload
* Flexible and mature approach with ability to work unsupervised
* Discretion and confidentiality
* MUST HAVE PORTFOLIO OF WORK TO PRESENT – THIS IS NON-NEGOTIABLE!
Read more
Remote, Mumbai, Kolkata, Agra, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹5L - ₹7L / yr
Sales
Business Development
English Proficiency
Finance
Financial analysis
Well-established, Canadian company is looking for a representative in five different locations, as our business is growing.
The person will be responsible for reaching out the immigration agencies to offer commission-based services, such as Travel, Visitor to Canada Insurance, financial services and many more.
Preferred qualifications:
Intermediate English
Experience in sales
Financial services knowledge
Critical thinking
Self-starting ability
KEY BENEFITS:
- Highly flexible, Work around your own schedule.
- Work from your laptop, from home or from the office. It is up to you!
We offer variable income—strong pay for performance incentive package.
Read more
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