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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Your responsibilities could include:
- Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
- Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure
- Acting as a role model and always behaving in line with our company values
- Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities
- Managing contractual budgets in line with financial targets
- Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
- Ensuring there are sufficient trained, licenced and vetted staff working at all times to meet customer and contract requirements
- Ensuring contract required training and screening / vetting has been completed for all security staff
- Developing professional customer relationships, responding appropriately to customer requests and concerns
- Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
- Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules
Skills and experience
Ideally, we’re looking for people with
- A checkable personal history including periods of education, employment, travel and unemployment
- Prior experience of working in a similar operational management role , ideally within the security industry
- A valid security industry licence or accepted certificate of security competence
- Excellent verbal and written communication skills, interacting both internally and externally
- Excellent customer service skills
- Excellent organisational skills
- Ability to successfully manage a team
- Track record of working in a fast paced and demanding environmen



- Be proficient in server-side development and optimization of data, including database creation and management and debugging
- Integrate data from various back-end services and databases
- Create and maintain software documentation
- Create user-friendly and intuitive interfaces
- Create and analyze reliable and secure back-end functionality
- Maintain, expand, and scale our website
- Remain knowledgeable of emerging technologies/industry trends and apply them into operations and activities
- Collaborate with front-end developers and web designers to match visual design intent
- Bachelor of Engineering/Technology in computer science, software engineering, programming, or equivalent
- Proficiency with languages such as Python, Golang, and Javascript (Node.js, Vue.js)
- Proficiency with MongoDB and MySQL
- Understanding of object-oriented programming
- Experience with the design and implementation of APIs
- Understanding of code versioning and management with Git
- Understanding of code deployment tools such as Jenkins, Capistrano, and ElectricFlow
- Track record of successfully managing multiple company or customer websites
- Excellent time-management and communication skills
Essential for this position :
- 3-4 years of experience as a manual tester
- Good understanding and experience with Microsoft Azure (or AWS)
- Good understanding and experience with APIs and microservices
- Experience with CI/CD pipelines (ideally Azure DevOps)
Any of the following exp will be preferred :
- Writing automated tests
- TDD and BDD
- Contributing to open source community
- DevOps, monitoring and alerting
- Experience with Health-tech, FHIR, Wearables, IoT, Big data

India’s largest omnichannel platform and multi-platform

What will you be doing
- Build scalable and loosely coupled services to extend our platform
- Build bulletproof API integrations with third-party APIs for various use cases
- Evolve our Infrastructure and add a few more nines to our overall availability
- Have full autonomy and own your code, and decide on the technologies and tools to deliver as well as operate large-scale applications on AWS
- Give back to the open-source community through contributions to code and blog posts
- This is a startup so everything can change as we experiment with more product improvements
About you
- Relevant Experience: Minimum 6+ Years
- You have prior experience developing and working on consumer-facing web/app products
- Hands-on experience in Python. Exceptions can be made if you’re really good at any other language with experience in building web/app-based tech products
- Experience in at least one of the following frameworks - Django, Flask, Falcon, web2py, Twisted, Tornado
- Working knowledge of MySQL, MongoDB, Redis
- Good understanding of Data Structures, Algorithms, and Operating Systems
- You've worked with core AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
- You can dabble in Frontend codebases using HTML, CSS, and Javascript
- You love doing things efficiently.The works you will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves
- You might not have experience with all the tools that we use but you can learn those given the guidance and resources


Tools and Tech Stack:
• PHP
• Laravel 6+
• MySQL
• AWS Ecosystem - EC2, S3, Lambda, RDS
• HTML/CSS (Sass), Javascript
• Vue.js with Nuxt.js framework
• Expertise on Laravel Modules - Passport, Queue, Scout etc.
• Good knowledge of Ubuntu and bash scripts
Requirements:
- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

Role: Javascript Developer [Backend Developer + Frontend]
Opening for MERN Stack Developer to lead scalable Development with competencies in:
- Expert of NodeJS, Express & MongoDB, REST Apis
- Experience in Docker
- Exposure to React, Redis, will be preferred.
Industry: IT-Software / Software Services (SaaS)
Functional Area: Internet & Cloud Technologies
Role Category: Programming & Deployment
Role: Software Developer
Employment Type: Permanent Job, Full Time
Desired Experience: 2-4 years
Desired Qualifications: B.E. / B.Tech / M.Tech / MCA
Key-Skills:
Node.js | Express | REST Api | Javascript | Redux-Saga | MongoDB | Web security TLS/SSL | Web Sockets | Promises & Call-backs | Database & Data structures | Redis | Elasticseach | React.Js
Key Deliverables:
- New feature design and implementation, Bug fixing, testing and performance tuning.
- Work on the API and Engines.
- Code deployment on cloud & maintenance of the same.
- Take complete ownership of a product/feature from setup to deployment.
- Time-bound feature delivery & updating.
- Cost-saving using efficient & effective technologies
Role and Responsibilities:
- Work on back-end (+ frontend integration) development of core scripts using NodeJS / MongoDB /Express /Redux, and Redis.
- Manage Key-value based databases like Redis.
- Active participation in the development of a sophisticated platform as one of the leading developers.
- Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular and database level.
- Respond promptly and professionally to bug reports.
- Knowledge of bluebird.js (Promises), Async, etc will be of advantage.
- Coding and programming using Object-Oriented Programming, Data Structure and Algorithms, architecture/ design and build RESTful API.
- Passionate about building products and features and build the product from scratch with thrust on Web security, TLS/SSL, web sockets, etc
- Knows one or more of Wireframes/ Prototyping/ Functional Documentation of business.
Founded in 2014, this company aims to enhance the quality of life and make it easier for women across the country. Recommended by best of doctors, their products are available across wellness stores and e-commerce websites, and selling like hotcakes - having sold over 20000 packs in their first year itself.
What you need to have:
- Bringing in domain expertise in sales & marketing.
- Developing and implementing the short, medium and long term E Commerce Channel Sales & Marketing strategy in consultation with Special Channel head and business units, product portfolio management with P&L responsibility
- Inventory Management; Managing metrics related to inventory, purchasing forecasts and transportation, monitoring stocks in warehouse & process standardization to ensure smooth functioning of packaging & order delivery.
- Grievance Handling; Resolving product returns & late delivery related grievances.
- Development of processes for timely collection process, timely payment tp all vendors related to supply chain/fulfilment.
What you need to have:
- Experience of 2+ years preferably in managing PLA and AMS will have preferred.
- Experience in sales and providing solutions based on customer needs
- Impeccable verbal and written communication skills
- Highly confident and outgoing individual

The candidate will need to demonstrate previous experience of taking a client's requirements and translating them into technical specifications. The candidate will have to have previous examples of how he/she has worked with internal customers and technical peers.
The ideal candidate should have 3 to 5 years’ experience within a web application development environment.
Experience with PHP, HTML, CSS, MySQL, SOAP/REST, JavaScript, AJAX, etc. is a must. Following are the key area we are expecting you to have strong command on:
- Analytical Skills
- Algorithms
Responsibilities and Duties
- Development of software extensions to vTiger CRM/Drupal/WordPress and any other PHP based application
- Development of integration between CRM and ERP systems provided by Target Integration and any other system using their APIs
- Development and maintenance of code in Gitlab (In-house git server)
- Managing tickets and updating them regularly in Redmine (Project and Ticket Management Platform)
- Providing solutions to the pre-sales team on new projects
- Supporting the existing development team
Qualifications and Skills
- Coming up with ideas to help grow the team
- Data Structure
- Data Modelling Concepts
- Object-Oriented Design Principles and Concepts
- MVC – Pattern in Depth.
- Aware of Various other commonly used design patterns like Factory, Abstract Factory, etc.
- PHP, MYSQL, HTML, CSS, JS, JSON, Webservices
- Object-Oriented PHP
- SQL In general, Procedure, triggers, functions, etc.
- Query Designing.
- Thorough understanding of HTTP.
- Version Control (specifical git) and bug tracking software knowledge are important.
Benefits
- Linux system administration experience will be useful
- Experience of working on at least two of Joomla/Drupal/vTiger CRM or Sugar CRM is a must
- Strong understanding of relational database design
- Experience in creating professional-looking web interfaces using CSS and HTML
- Understanding of business processes
- Ideally, they should have worked on CRM/ERP/Accounting applications
- Excellent written and spoken communication skills
Job Type: Full-time


