11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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NCR (Delhi | Gurgaon | Noida)
1 - 2 yrs
₹1.8L - ₹2.5L / yr
Customer Success
Account Management
Customer Retention
Process management
Effective communication
+2 more
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Read more
Bengaluru (Bangalore), Pune, Hyderabad, Noida
3 - 9 yrs
₹5L - ₹24L / yr
AS/400 Control Language
SCOBOL
IBM DB2
Requirements:
- Undergraduate degree or equivalent experience.
- Working knowledge of AS400-Cobol.
- Familiarity with CL and DB2
- Basic knowledge of theories, practices, and procedures in a function or skill.
- Willing to depend on others for instruction, guidance, or direction.
Read more
Bengaluru (Bangalore), Chennai, Mumbai, Gurugram, Delhi, Noida, Ghaziabad, Faridabad
1 - 4 yrs
₹2L - ₹2.4L / yr
Laptop repair
Hardware troubleshooting
Cisco Certified Network Associate (CCNA)
Desktop
Software troubleshooting
Job Description – Ground Team (Field Engineers)
Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile.
Communication: Average English and good at Hindi or Local Language
Location: Delhi, Mumbai, Gurgaon, Noida, Chennai, Bangalore
Package: INR 19000 – 21000 CTC Per Month Plus Conveyance as per Policy + Insurance
Experience:
• 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories)
Roles and Responsibilities:
• Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients.
• This role is critical for ensuring that the organization's end-users have great experience with brand representative.
• The field engineer will visit PUDO Centre twice in a day – to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day.
- MUST know laptop repairs for all BRANDS and Close Tickets successfully
Must Have:
• 2-wheeler with a valid license.
• Open for field profile.
Read more
Bengaluru (Bangalore), Gurugram, Delhi
2 - 5 yrs
₹10L - ₹25L / yr
React.js
Redux/FluxES6+
Search Engine Optimization (SEO)
Hooks
Location: Bangalore, Delhi, Gurgaon
Function: Software Engineering → Frontend Development
Requirements:
- 2-5 years of experience in building large complex and performant web applications using JavaScript, HTML, and CSS across multiple browsers.
- Strong Object Oriented JavaScript fundamentals.
- Experience in java script frameworks such as React and a good understanding of the basics of these frameworks and their life cycles.
- Deep understanding of various deployment strategies and their pros and cons.
- Understanding of Docker.
- SSR experience is a must.
- You should have enough understanding of SEO principles.
- Experience of working with React Hooks desirable.
- Experience with popular React.js workflows (such as Flux or Redux).
- Familiarity with newer specifications of ECMAScript (ES6 ES7).
- Experience with server-side rendering using nextjs, express, hapi etc.
- Hands-on experience with any unit testing framework (mocha/chai, jest etc).
- Deeper understanding of Chrome Dev Tools.
- Should understand nuances of the timeline for perf monitoring.
- Deeper knowledge of UI optimizations and performance.
- Deeper understanding of network layer, HTTP, HTTPS, cookies, local storage.
- Understanding of JavaScript Design patterns and ability to use them in applicable scenarios.
- Good understanding of data structures and algorithms and their space and time complexities.
- Strong in open source technologies, agile development.
- Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.
- Familiarity with code versioning tools such as Git, SVN, and Mercurial.
Web Development Interview:
- Technical Round 1 JS + Web fundamentals + React (Based on Experience)
- Technical Round 2 React JS - Problem solving (Machine coding round)
- Technical Round 3 Technical evaluation/Team fitment
- HR Round
Read more
Bengaluru (Bangalore), Mumbai, Delhi
4 - 8 yrs
₹20L - ₹30L / yr
Project Management
IT project management
Project Manager
Product Management
Team Management
+5 more
We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.
Responsibilities:
- Create clear requirement documents for both new projects and changes on existing technical projects
- Identify business risks and points of failure in ongoing projects
- Plan and manage releases with all the system providers
- Troubleshoot any system failures on current projects
Requirements:
- Candidate must be from IIT.
- Candidate must have knowledge on Agile and Scrum.
- 4+ Years of total experience with atleast 2+ years in project management
- Understanding of data pipelines.
- Prior experience or knowledge on IT/Telephony Systems
- Excellent interpersonal and communication skills.
- Ability to multitask - excellent planning and time management skills
- Excellent leadership abilities.
Read more
Bhubaneswar, NCR (Delhi | Gurgaon | Noida), Kolkata
1 - 5 yrs
₹1L - ₹2.5L / yr
Content Writing
Content writer
Blogging
Creative Writing
Roles & Responsibility:
1. To write on a variety of topics related to education and courses offered by the colleges and institutions in India and educational news and updates etc.
2. Knowledge of writing articles, blog posts, descriptions, page titles, etc. for digital media.
3. Create content that gives website readers access to information in a simple, easy to understand language.
4. The content writer should know the target audience and write content to engage and draw visitors.
5. Generate content, making smart use of keywords. The text should have relevant keywords and variations for better search engine ranking and indexing.
6. Creating stories from in-house reports/surveys monthly.
7. Developing new ideas for web content.
8. Work with team members to enhance content pieces.
9. Candidates who handled a team will be given preference.
Desired Profile
1. Freshers with impressive writing skills are welcome.
2. As a web content writer, the ability to write engaging content for websites.
3. Knowledge in writing content for websites/print/company blogs.
4. Good written and communication skills.
5. Awareness of Search Engine Optimization (SEO), internet marketing trends is a plus.
6. Excellent time management skills.
1. To write on a variety of topics related to education and courses offered by the colleges and institutions in India and educational news and updates etc.
2. Knowledge of writing articles, blog posts, descriptions, page titles, etc. for digital media.
3. Create content that gives website readers access to information in a simple, easy to understand language.
4. The content writer should know the target audience and write content to engage and draw visitors.
5. Generate content, making smart use of keywords. The text should have relevant keywords and variations for better search engine ranking and indexing.
6. Creating stories from in-house reports/surveys monthly.
7. Developing new ideas for web content.
8. Work with team members to enhance content pieces.
9. Candidates who handled a team will be given preference.
Desired Profile
1. Freshers with impressive writing skills are welcome.
2. As a web content writer, the ability to write engaging content for websites.
3. Knowledge in writing content for websites/print/company blogs.
4. Good written and communication skills.
5. Awareness of Search Engine Optimization (SEO), internet marketing trends is a plus.
6. Excellent time management skills.
Read more
NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
5 - 12 yrs
₹18L - ₹45L / yr
Java
MongoDBNOSQL Databases
Spring
Out of many tools and technologies, we use Java, MongoDb, Cassandra, Redis, Twem, Netty extensively for our back-end development.
- Leading the entire Backend platform for a product portfolio.
- End to end delivery new features.
- Evolving the architecture for performance and scalability.
- Design, develop and own components of a highly scalable, distributed web services platform.
- Constantly strive to improve software development process and team productivity.
- Mentor and train team members
- Lead module development independently
Required background, Knowledge, Skills and Abilities
- 5.5+/ 7+ Years of experience in a scalable product/ecommerce organization·
- Excellent Java skills, Understanding of Spring framework & MVC approach
- Strong knowledge of Performance optimization and caching techniques.
- Strong Object Oriented Programming concepts, data structure and algorithms
- Experience in developing scalable, fault-tolerant, distributed backend services
- Experience with prevalent design patterns and advanced system designing
- Good experiences with databases and Schema design. We heavily use NoSQL databases
- Strong Problem Solving skills
Read more
NCR (Delhi | Gurgaon | Noida)
1 - 17 yrs
₹1L - ₹2L / yr
Sales
General Management
Telesales
Field operations
Candidate should have :
Strong technical background in Java, spring (MVC), RESTFUL Web services and Postgres DB
Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
Validating user actions on the client side and providing responsive feedback
Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when neededSkills required for Direct & Channel Sales Insurance Expert -
Deep Understanding of Health Insurance, Car and General Insurance Products from different companies.
Must be able to comprehend products in easily understandable language to customers and agents.
Experience of lead conversion/sales pipeline is must.
Good interpersonal skills & Excellent conversion skills.
Must have follow up skills and talking to people over phone for multiple hours in a day (& in person if required)
Super-Organizers, good listener and possess analytical, presentation skills.
Must be comfortable working on laptop to book policy and work on CRM.
Strong technical background in Java, spring (MVC), RESTFUL Web services and Postgres DB
Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
Validating user actions on the client side and providing responsive feedback
Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when neededSkills required for Direct & Channel Sales Insurance Expert -
Deep Understanding of Health Insurance, Car and General Insurance Products from different companies.
Must be able to comprehend products in easily understandable language to customers and agents.
Experience of lead conversion/sales pipeline is must.
Good interpersonal skills & Excellent conversion skills.
Must have follow up skills and talking to people over phone for multiple hours in a day (& in person if required)
Super-Organizers, good listener and possess analytical, presentation skills.
Must be comfortable working on laptop to book policy and work on CRM.
Read more
NCR (Delhi | Gurgaon | Noida)
0 - 3 yrs
₹4L - ₹6L / yr
English Proficiency
Inside Sales
Sales
Inside Sales ExecutiveAbout Camp K12 :Camp K12 is an ed-tech startup founded by an MIT/Harvard computer science grad and the ex-CEO of Apple India, bringing coding and 21st-century skills to students Age 6 - 18 around the globe, via LIVE online courses and in-person programs. We were India's first coding boot camp for school kids in 2011, and today are a leader in the K-12 education space, making cutting-edge tech like AI, 3D/Virtual Reality programming, Web & Mobile App Development, accessible to young students via our custom-built technology platforms. We've taught over 50,000+ students, worked with 200+ schools nationwide, and collaborated with institutions like Google, Adobe, IIM Bangalore, IIT Delhi, and more to inspire an entire generation of young makers and doers.We are actively recruiting across all functions - marketing, sales, BD, design, software development. If you share our vision for redefining school education, come and join us.Job Description :- Reach out to prospective Customers on a regular basis using phone, email, whatsapp. - Make / Attend multiple customer query calls every day to procure business - Understand requirements of the client over phone - Update clients about latest camps and courses - Spearhead the sales procedure - Assist marketing team by getting the word outRequired Experience, Skills and Qualifications :- Fluent English Communication - Quick thinker - Persistent with follow ups - Excellent People skills- Minimum Qualification - Graduate Benefits :- Easy product to sell, people love us- Personal development under the hands of an experienced team - Opportunity to grow with the company, we are growing ~10X YoY - High energy work culture - Great perks
Read more
NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹1L - ₹2L / yr
MS-PowerPoint
Content Writing
Creative Writing
The Learning Program using the STEPS methodology is at the heart of Planet Spark. We are obsessed with providing brilliant, engaging and effective content to deliver best learning outcomes. The Presentation Designer will help us achieve this goal by designing engaging content that is visually appealing for kids in this age group.
The Presentation designer will receive inputs from the content designer. The role of the Presentation designer will be to translate those inputs into visually appealing and professional content using powerpoint.
Responsibilities:
Content Creation (60%):
Create content modules for kids by using inputs from the content creators.
Ensuring minimum errors.
Ensuring that the content is visually appealing and aesthetically designed for kids
Game Design (20%):
Create game boards and cards in pre-designed templates
Choose the most appropriate graphics from our content library to create a visually appealing product for kids
Editing (20%):
Edit the content for any language, gammar and expression. errors.
Re-write and simplify the game rule books
Read more
Hyderabad, Mumbai, NCR (Delhi | Gurgaon | Noida), Ludhiana, Ahmedabad, Kolkata, Bengaluru (Bangalore), Chennai
3 - 7 yrs
₹3L - ₹6L / yr
Customer Relationship Management (CRM)
Field Sales
Sales
financial services
loan products
+3 more
We are seeking an enthusiastic sales professional with very strong communication skills to be a key member of our sales & marketing team. The role is a junior position reporting to and working closely with the Sales Head of the Company to achieve Namaste Credit’s key strategic objectives. We are planning to grow the team meaningfully over the coming year, which will result in significant growth potential for this role. Key responsibilities of the role include:
Monitoring channel activity, analyzing performance, identifying areas of improvement
Developing business through consultative engagement with lenders & channel partners
Creation of relationships (with Business partners, clients and lenders) and ensure smooth servicing and operations
Timely resolution of all discrepancies raised during application processing at underwriting stage and disbursement stage
Timely closure of loan files through lenders across a range of areas - Home Loans, Business Loans, Mortgage Loans & Personal Loans
Read more
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