11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Job Title : Sales Executive – Web3
Experience : 2 to 5 Years
Job Type : Full-time
Location : Noida (Work From Office)
About the Role :
Drive B2B sales for our Web3 products (wallets, dApps, infrastructure, token/NFT solutions) by hunting new logos and growing key accounts.
Must-Have Skills :
B2B tech sales, Web3/domain knowledge (blockchain, tokens, NFTs, DeFi), strong communication & negotiation, CRM proficiency, lead generation, demo/pitching, target orientation.
Key Responsibilities :
- Prospect, qualify, and close Web3-focused B2B deals (India & international).
- Run the full sales cycle: discovery, demos, proposals, negotiation, contract closure.
- Build a strong pipeline via LinkedIn, events, and partner channels.
- Collaborate with product/marketing to tailor pitches and case studies.
- Track metrics in CRM and hit monthly/quarterly revenue targets.
Requirements :
- 2 to 5 Years in SaaS/tech/Web3 sales (Web3 experience preferred).
- Comfortable explaining blockchain value props to business and tech stakeholders.
- Bachelor’s degree; MBA is a plus.
Nice to Have :
- Network in crypto/Web3 communities and events.
- Prior startup experience.
Job Details for BMS Commissioning Engineer
Job Title : BMS Commissioning Engineer
Department : BA (Building Automation)
Location : Mumbai/Pune/Delhi/NCR
Experience : Minimum 3 years of experience in BMS Engineering, Testing & Commissioning
Desired Qualification: Bachelor’s degree in Electrical/Electronics/Instrumentation Engineering Degree from an accredited college or university
Skills Required : BMS, SCADA, DDC, PLC Engineering, Testing & Commissioning
Salary : As per Company Norms
Job Description
Ø Bachelor’s degree in Electrical/Electronics/Instrumentation Engineering Degree from an accredited college or university.
Ø Minimum 3 years of experience in BMS Engineering, Testing & Commissioning
Ø SCADA, PLC, BMS engineering/programming experience preferred.
Ø Strong understanding of OPC, BACnet, Modbus protocol to include IP, ETH and MS/TP
Ø Design, development, commissioning, and testing of Building automation systems
Ø BMS/SCADA/HMI graphic screen development
Ø IO Loop test and Functional test
Ø Basic knowledge on SQL database programming.
Ø Excellent problem-solving and troubleshooting skills
Ø Providing technical support to clients
Ø Experience with current trends in automation and instrumentation to be able to select and implement modern controls architectures
Ø Strong communication and organizational skills
AEM Forms Developer would need to have at least 3 years of experience.
3 plus years of experience in application development.
2 years of experience with AEM Forms 6.4/6.5, Adobe LiveCycle ES 2, 3 or 4 Or Adobe AEM Forms focusing on LiveCycle Designer, LiveCycle Workbench, LiveCycle Admin Console.
Experience and working knowledge of designing forms and rules in AEM Forms Designer.
Experience in projects on Dynamic Assembly of PDFs using DDX, Manipulation of PDF using DDX, calling APIs of Output and Assembler service (using Java SDK) Hands on Application Development experience (Workflow in AEM Forms, Output, Reader Extensions, Process Management etc).
Solid knowledge and expertise in JavaScript, Java, REST API, JSON, XSD, XML,PDF, Database - Strong communications skills to effectively communicate at different levels of management.
Experience on adaptive form designs, interactive communication,creating templates and automated workflows.
Job Description of Digital Marketing lead
- Complete Management of Client’s Digital Portfolio with an ability to derive relevant data from campaigns & suggest insights on same.
- Must have experience in D2C & B2C campaigns with an ability to scale ROI.
- An skilled leader who can lead a team of digital executives, web developers, web designers, content writers etc.
- Must have a working knowledge of SEMrush, Ahrens, Google Analytics & similar industry-relevant tools.
- Should be updated on the l atest OTT mediums available in the market.
- Must know & able to operate in an office suite i.e., Word, Excel & PowerPoint.
- Good Written & Oral Communication with presentational skills to cater for clients across categories.
- Have to manage Agency's own Digital & Social channels & devise a strategy to capture leads digitally of prospective clients.
NodeJS (Node.js)
Go Programming (Golang)What you will be Doing
- You will abstract away complex data interactions with easy-to-use APIs that will power several mobile and web applications.
- You will also own, scale, and maintain the computational and storage infrastructure for the various micro-services and long-running jobs, designed and implemented by you and the team.
- We will look to you to make key decisions on the technology stack, architecture, networking, and security. We love working with bleeding-edge technology, especially if it improves the malleability, and simplicity of our deliverables.
What you need
- The ideal Backend Engineers are polyglots who are fluent in HTTP and core CS concepts such as algorithms, data structures, and programming paradigms, and always pick the right tools for the right job.
- They have a keen eye for common security vulnerabilities and how to act on them (example: DDOS attacks, SQL Injection etc.).
- They understand what it takes to work in a startup environment and know when to trade performance for simplicity.
- They fail fast, learn faster, and execute in time.
- Strong communication skills, get-things-done attitude, and empathy
- Strong sense of ownership, drive and obsessive attention to detail.
- Comfortable with iterative development practices and code reviews
- Previous experience as part of a product-oriented team is a plus
Technical Skillsets:
NodeJS + Javascript, GoLang, Typescript + Nodejs, Clojure/Haskell/F#/Scala (languages/environments)
Koa, Express, Play (frameworks)
Asynchronous Programming Frameworks (Akka, Nodejs, Tornado)
MongoDB, postgres, Bigtable, Dynamo (databases)
Apache Kafka, NATS, RabbitMQ, ZeroMQ (queues)
FunctionalProgramming, FRP (functional reactive)
microservices, multi-tenant, distributed-systems, distributed-computing, event-sourcing
Good to have Skillsets:
Clojure/Haskell/F#/Scala
Apache Kafka, NATS
FunctionalProgramming, FRP (functional reactive)
event-sourcing
Koa
Why you should consider this role seriously?
- We have an audacious vision of helping companies fight counterfeiting and managing their supply chain more efficiently
- We have built a product and solved problems for some of the largest brands in the country and tested platform at scale (With our tags present in over 50 Million products already). We have plans to grow 10x in the next 1 year
- Ownership of key problems. Fast-paced environment
- We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Venture Highway, Startup Buddy etc.)
- Competitive market salary
- Opportunity to work directly with the CEO, COO, CTO of the company
- A chance to interact with top-notch executives from multiple industries
- Open vacation policy (and we really mean it!)
- Open Pantry
- As a team, we love to travel :). An off-site every quarter
Planning to Apply? Consider this:
Make sure you go through this section very carefully before applying. Here are the most crucial aspects on which we evaluate on:
1: FIT: “We’re on a crusade for something greater than any one of us”!
We are a tight-knit team that works and plays together where ‘fit’ is the most important point that you need to keep in mind while evaluating us- we will be spending a majority of our time together, in office, on calls, even weekends (sometimes) so you’ll really need to assess whether this is the right place for YOU to be in. Are you able to relate to or feel passionate about the problems we’re solving?
2: INTENT: “You won’t just be working with us, you would be investing in us!”
‘Why’ do you want to work with us? Why an early stage startup? Why Original4Sure? We are an industrious team, working tirelessly to achieve our goals so the work hours will be long and with it will come with a steep learning curve. Joining an early stage startup also means you’ll be asked to take on new things with little guidance and you’ll have to figure stuff out on your own, and in doing so, help shape the future of the company. Does that sound scary, exciting, both?
3: CAPABILITY: “Get work done!”
As long as you are working as hard as you can and giving it your best all day, every day, we will get along just fine. No one ever built one of the most valuable businesses in the World without the core team having to make a few sacrifices along the journey. It could be lesser time spent with your family or loved ones or finding lesser time to do to watch TV shows! But that's a call you need to make.
.NET
C#Should be able to take responsibility and work independently.
- Professional experience with C#, .NET & OOPS
- Skill for writing reusable C# libraries
Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
|
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
|
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
|
Six Sigma BB |
BB Certified |
|
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
|
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
|
Behavioral Competency |
Ideal Hiring Competencies |
|
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
|
Influence |
Adapts rationale to influence others |
|
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
|
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
|
Conflict Management |
Preventing, managing and/or resolving conflicts |
JavaSocial Media Writer and Content Manager
Job Requirements :
1) Prior Experience as a Social Media Manager (With a Focus on Youtube)
2) Experience with Google, Facebook and Youtube Ads
3) Experience writing social media posts, captions
4) Familiarity with Search Engine optimization (SEO)
5) Experience working with Mail Chimp is desired, but not mandatory
6) Awareness with social media trends
7) Creativity and Immersion in Social Media
8) Analytical Aptitude
9) Excellent writing and language skills
10) Proficiency in Hindi and English
11) Proofreading and Editing Skills
Job Responsibilities : The candidate would be responsible for
1) Crafting Social Media Strategy and setting clear objectives for promotion, engagement, conversion of target audience.
2) Managing client's social media assets.( Social Media, SEO, Content Marketing, Email, Print and Digital Marketing)
3) Content Management
4) Curating Weekly and Fortnightly Social Media Campaigns and overseeing their execution (Images/Video/Podcasts/Blog Posts/Snippets/One Liners/Newsletters)
5) Collating Social Media Analytics and generating insights for building online brand awareness and reputation
6) Creating and implementing fortnightly and monthly Content editorial calendars to manage content
7) Implement a publishing schedule and promote content through social advertising
8) Working with Design Team for creating Social Media Posts
9) Managing and reviewing comments and feedback section
10) Online Reputation Management (ORM) and establishing brand loyalty in the online and offline community.
11) Determining KPI for audience engagement by capturing relevant performance metrics
12) Compiling reports showcasing ROI and tweaking strategy if needed.
Salary : As Per Industry Standards
Experience : 3 to 7 Years
Qualification : Graduate in any field.
Software : Microsoft Office Suite / Hootsuite
HTML/CSS
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