11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
About the company
KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.
Form link for quicker response: https://forms.gle/wMwDjBVREW3w1kU46
Job Description
Education Qualification: Bachelor's degree in HR, business administration, or another related field
Experience: 4-6 years
Location: Pan India with potential requirement to travel to the middle east
Employment Type: contract for 6-12 months (Hybrid)
Responsibilities:
HR :
- Recruitment & Onboarding: Manage the hiring process, including posting jobs, screening candidates, conducting interviews, and onboarding new employees.
- Employee Relations: Address employee concerns, resolve conflicts, and promote a positive work environment.
- Training & Development: Organize training programs to enhance employee skills and ensure compliance with industry regulations.
- Performance Management: Implement performance appraisal systems, set employee goals, and provide feedback.
- HR Policies: Develop and enforce company policies related to working conditions, employee benefits, and code of conduct.
Payroll :
- Salary Processing: Calculate and process employee salaries, including deductions, bonuses, and allowances, ensuring timely payment.
- Compliance: Ensure payroll practices comply with local labor laws and tax regulations.
- Record Maintenance: Maintain accurate payroll records, including timesheets, leave balances, and employee benefits.
- Tax & Social Security: Deduct and submit employee taxes and social security contributions as required by law.
We are situated at Vile Parle East has an Opening for a “Sales Executive” with the following criteria – Total Opening 2 Nos. Minimum 3 years’ experience in sales, in any industry. Very Good English Communication skills - Written (Good Email Drafting in Outlook) and Oral. Well-versed with MS Office. Smart in Communication and Personal Meetings Ready to Travel (Domestic) Package – Rs. 30,000/- to Rs. 35,000/- Or Negotiable (as per candidates Experience & Skills) Graduate preferred
At BrainAlive, we develop next-generation BCI technologies that transform how humans use biosignals. We build devices and systems that allow you to develop a crisp, conscious understanding of your physiology, especially relating to your cognitive and emotional abilities. With a mission is to become the innovation leader in the area of Brain-Computer Interface (BCI), we are building our reputation as the industrial powerhouse in BCI applications in the education and healthcare space.
Role - Embedded Firmware Engineer – II (Brain-Computer Interface)
As an Embedded Firmware Engineer at BrainAlive, you will have the opportunity to pioneer, develop and build out our footprint in consumer hardware. You will build and launch smart BCI wearables and other related products in line with BrainAlive's ambitious and visionary objectives. Your primary focus will be to enhance the efficiency, stability and scalability of hardware system resources. We need you to be versatile, display leadership qualities and be enthusiastic to take on new problems as we continue to push technology forward.
- Develop codes for utilising various hardware and capabilities built into a microcontroller, such as ADCs, timers, RTCs, power-saving and sleep modes, etc
- Perform debugging and provide technical support to the service team
- Participate in requirements analysis and collaborate with internal teams to produce firmware design and architecture
- Revise, update, refactor and debug code
- Drive peer reviews and peer testing across different modules developed
- Develop documentation throughout the product development life cycle
- Serve as an expert on applications and provide technical support
Required Qualification
- Bachelor Degree in Electronics / Electrical Engineering or Computer Science or related field
- 3+ years of experience in Microcontroller programming
- Experience in developing codes for the effective functioning of communication protocols such as UART, SPI, I2C, etc.
- Experience with hardware debugging tools and interface like JTAG, SWD
- Experience with BLE and USB protocols
- Highly experienced in developing and debugging in embedded C/C++, RTOS
- Product development experience with 32-Bit STM ARM Microcontroller Architectures
- Familiarity with source control management software (SVN, Git)
Preferred Qualification
- Experience at handling huge codebases and designing of multi-layered architectures
- Experience in optimisation of Microcontroller codes for specific goals like power efficiency, very low response times, memory space optimisations.
- Deep understanding of microcontroller's architecture and its working
- Experience in prototype bring-up and debugging, functional verification and manufacturing support
- Prior Brain-Computer Interface Device development experience
- Excellent troubleshooting and communication skills
Job description
Requirements & Skills :
- 3 - 4 years of experience in Automation Testing of Web and Mobile Applications.
- Previous experience as a QA engineer in test planning, test design, test strategy, and test execution of large scale, distributed cloud-based software systems to ensure appropriate and adequate coverage and control.
- Managerial experience preferred.
- Strong experience in Selenium Automation Testing. Develop automation scripts using Java or
Python.
- Experience using Agile development methodologies.
iOS App Development
Objective C
SwiftWe are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work
with our team of talented engineers to design and build the next generation of our mobile application.
Requirements:
1. Min 3 years of experience in iOS development
2. Experience with offline storage, threading, and performance tuning.
3. Familiarity with RESTful APIs to connect iOS application to back-end services.
4. Should have worked on sockets, hardware integrations
5. Experience with iOS frameworks such as Core Data, Core Animation, etc
6. Hungry to do awesome product development and keen to learn newer technologies.
JD:
1. Design and build application for the iOS platform.
2. Ensure the performance, quality, and responsiveness of application.
3. Collaborate with a team to define, design, and ship new features.
4. Identify and correct bottlenecks and fix bugs.
5. Help maintain code quality, organization, and automatization
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go
deep with the world’s biggest brands—and we have fun doing it. Now, we’re
calling all you rule-breakers and risk-takers who see the world differently,
and are bold enough to reinvent it. Come, transform with us.
In this role, candidate
would be primarily responsible for design and develop application, create
seamless interfaces taking into account client demands and user requirements.
- Translate concepts into user flows, wireframes, mockups and
prototypes that lead to intuitive user experiences. - Facilitate the client's product vision by researching, conceiving,
sketching, prototyping and user-testing experiences for digital products. - Design and deliver wireframes, user stories, user journeys, and
mockups optimized for a wide range of devices and interfaces. - Identify design problems and devise elegant solutions.
- Make strategic design and user-experience decisions related to
core, and new, functions and features. - Take a user-centered design approach and rapidly test and iterate
your designs
- Bachelor of design / Master of design
- UX design experience.
- Expertise in standard UX software such as
Sketch, Axure, InVision, UXPin and Zeplin. - Basic HTML5, CSS3, and JavaScript skills are a
plus. - Ability to work with clients to understand
detailed requirements and design complete user experiences that meet client
needs and vision. - Extensive experience in using UX design standard
methodologies to design solutions, and a deep understanding of mobile-first and
responsive design. - A solid grasp of user-centered design (UCD),
planning and conducting user research, user testing, A/B testing, rapid
prototyping, heuristic analysis, usability and accessibility concerns. - Ability to iterate designs and solutions
efficiently and intelligently. - Ability to clearly and effectively communicate
design processes, ideas, and solutions to teams and clients. - Ability to work effectively in a team setting
including synthesizing abstract ideas into concrete design implications. - Experience in UX/Product Design
- Teammate with great communication skills.
- You should be able to clearly articulate your
design decisions and what problems they’re solving - Strong understanding of UX fundamentals
- Exceptional design skills, production value and
attention to detail - Ability to create wireframes as well as visual
design comps - Understanding of common software development
practices - Excellent written and oral communication skills
in English - Skill in Adobe products (Photoshop and
illustrator), and PowerPoint. Experience in Prototype applications is a plus.
Laravel
PHP
Vue.jsCartX is a small, fast-growing, and remote-first company. We are a high converting one-page checkout and post-purchase one-click upsell for thriving eCommerce stores. We are looking for a Senior Software Engineer to join our mission and work on our ambitious product roadmap. Ideal candidates have a solid technical background on complex systems.
→ What you will be doing:
– Solve engineering problems that affects hundreds of customers
– Develop and launch end-to-end new key features
– Take ownership and responsibility of challenging tasks
– Interact and collaborate with the team
– Research, innovate and propose new ideas that can lead to new projects
– Play an important role by shaping our company’s best practices and culture
– Learn fast and adapt quickly
→ Required
– 5+ years of experience as a Software Engineer
– Experience on LAMP
– Experience on Bitbucket
– Knowledge on API’s such as Twilio, Stripe and others
– Great communications skills
– Fluent in English (written and speaking)
→ What We Offer
- Work remotely from home or any co-working space
- Work with a top-notch engineering team
- Unlimited vacation policy
- Ownership and autonomy over exciting tasks
- Be part of an exciting fast-growing startup
Java
Python
Amazon Web Services (AWS)
Go Programming (Golang)iOS App Development
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