11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
HTML/CSS
Javascript- Candidate should have strong knowledge of Javascript and HTML5 Canvas
- Should have knowledge of HTML5 Canvas Drawing Pad
- Experience in HTML5 Canvas is a must
- Thorough semantics-level understanding of HTML5 Canvas
- Good understanding of JavaScript programming and DOM manipulation
- Understanding and deployment of Responsive Web Design
- Understanding of how web design/dev is related to web Performance
Other Selection Criterias
- Candidate should be available to join immediately
Auto cad trainer JD
We are looking for an experienced and qualified AutoCAD trainer to join our team and deliver high-quality training courses on AutoCAD software. As an Auto cad trainer, you will be responsible for designing, developing, and delivering engaging and informative training sessions for our clients, both online and in-person. You will also be expected to provide feedback and support to the learners, assess their progress, and evaluate the effectiveness of the training.
To be a successful AutoCAD trainer, you should have a solid knowledge of AutoCAD software and its applications, as well as excellent communication, presentation, and interpersonal skills. You should also have a passion for teaching and learning, and a willingness to adapt to different learning styles and needs. You should have a relevant certification or degree in AutoCAD or a related field, and at least two years of experience as an Auto cad trainer or instructor.
Qualifications
Bachelor
Location:
📍 693, Vasundhara Sector, 14-A
Ghaziabad, Uttar Pradesh - 201010,
📍 B-132,SECTOR-2 ,NOIDA-201301
SOFTCRAYONS TECH SOLUTIONS Pvt.Ltd
DEVELOPMENT | TRAINING | CONSULTANCY
*Plot No. 693, Sector-14A, Vasundhara, Ghaziabad(U.P)
The candidate should have good hard core experience in B2B sales. Communication skills strong. Good knowledge of the job responsiblities and he should be able to get the clients for Digital Marketing packages. The candidate should prefrably from Digital Marketing company
FlutterResponsibilities -
- Work as part of cross-functional, passionate agile project teams to ensure quality is driven into the heart of the development process from requirements definition to delivery
- Architecting, designing, developing and deploying new features for mobile applications.
- Ensure the best possible performance, quality, and responsiveness of the application
- Diagnose and fix bugs and performance bottlenecks for great performance
- Maintain code and write automated tests to ensure the product is of the highest quality
Basic Requirements -
- You have at least 1y ears of full-time mobile development experience (iOS, Android) with at 1 year experience with Flutter & Dart
- Familiarity with RESTful APIs to connect applications to back-end services
- Experience developing integrations with common APIs (e.g., Firebase, Twitter, Facebook, Instagram, Stripe, Vimeo, Google etc.)
- Proficient understanding of code versioning tools, such as Git
- Strong knowledge of design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Ability to understand and translate business requirements into technical requirements
C++Who Are We
A research-oriented company with expertise in computer vision and artificial intelligence, at its core, Orbo is a comprehensive platform of AI-based visual enhancement stack. This way, companies can find a suitable product as per their need where deep learning powered technology can automatically improve their Imagery.
ORBO's solutions are helping BFSI, beauty and personal care digital transformation and Ecommerce image retouching industries in multiple ways.
WHY US
- Join top AI company
- Grow with your best companions
- Continuous pursuit of excellence, equality, respect
- Competitive compensation and benefits
You'll be a part of the core team and will be working directly with the founders in building and iterating upon the core products that make cameras intelligent and images more informative.
To learn more about how we work, please check out
https://www.orbo.ai/">https://www.orbo.ai/.
We at Orbo are looking for developers who have passion for technology, ability to deploy new and novel technologies in environments that are often low on humans as well as capital. From solving complex algorithm problems, software development engineers also develop complex algorithms to solve real-life crises and are involved in the system design of several applications and thus contributing to their technical architecture.
CTC- Upto 12 LPA
Responsibilities:
- To determine the scope of software development projects.
- Collaborating with the software development team on application design and development.
- Developing software and overseeing the deployment of applications across platforms.
- Performing diagnostic tests and debugging procedures.
- Creating end-user application feedback channels.
- Optimizing software by performing maintenance, updates, and upgrades.
- Documenting processes and maintaining software development records.
- Keeping up to date with C++ standards and advancements in application development.
Requirements:
- Bachelor's degree in computer science, information systems, or similar.
- Strong understanding of OOPs, SDL.
- Problem solving with data structure and algorithms.
- Build tools(make/Cmake/Ninja/Bazel)
- Experience with OS & hardware specific development (SIMD, AVX, AVX2)
- Having knowledge of 3rd Party library integration (OpenCV, Tensorflow, NCNN, TNN, liptorch, Openvino, ONNX runtime)
- Worked with Modern C++
- Worked with Linux & Windows
- Experience with multi threading and multi processing
- Superb analytical and problem-solving skills.
- Excellent collaboration and communication skills.
- Great organizational and time management skills.
Must be able to read architectural drawings from AutoCAD.
Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
As an Advertising Manager, you will be to bring about an increase in the Click Through Rates (CTRs) of Advertising collaterals, produce ground-breaking advertising copy, and uplift the brand perception in the company's majorly American/ Canadian audience.
What you will do:
- Producing ground-breaking advertising copy, something impactful, to bring about an increase in the Click Through Rates of Advertising collaterals, to uplevel the mundane marketing approaches
- Crafting high-converting ad copies for various advertising platforms and Writing high-CTR emails
- Developing concepts, scripts, storyboards for ads and working with designers and video editors to develop video ads
- Writing content for images/ website/ any other communication requirement of the firm
- Providing quality inputs in meetings and producing sky-rocketing results.
- Understanding and measuring the performance of every ad they create and developing new copies that better the previous results
What you need to have:
- either copywriter or design professional with over 5 years of experience in design agencies or companies such as Ogilvy, FCB Ulka, JWT or Wunderman Thompson etc.
- MICA graduates
- Prior copywriting experience is a must. Direct response marketing experience preferred.
- Prior advertising copy experience is must.
- Awareness of the socio-cultural context of the west (Namely US, Canada, Australia)
- Extreme command over English, perfect grammar
- Literature/ creative background will be useful but is not a must
ESSENTIAL DUTIES AND RESPONSIBILITIES
Actively participate in the exchanging of ideas and information within the department
Participate in rollout of new business system integrations.
Serve as escalation point for system and troubleshooting issues, assist in resolving production issues.
Participate in or lead solution design sessions.
Ability to work effectively under pressure with changing priorities and tight deadlines
Provide technical advice, code reviews and assistance to other programmers.
Write complex integration solutions, optimized data extracts, updates and interfaces.
Interface with functional specialists to ensure solution design and integrity.
Devise sample input data to test accuracy of program.
Observe or runs test of program using sample or actual data, assist in user acceptance training.
Understand and embrace the global IT strategic direction
Adhere to all safety and health rules and regulations associated with this position and as directed by
superior.
Proactively organize verbal and written ideas clearly and use an appropriate business style
Be effective and consistent in providing regular updates to appropriate managers
Communication:
Ask questions; encourage input from team members
Able to work with and participate within a small multicultural professional team.
Provide regular updates to appropriate managers
Confer with reporting manager on complex or unusual situations
Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies
required to fulfill the job, this could include formal or self paced professional development. Participate in
the exchange of ideas and information within the department
Offer new ideas and suggestions for improvement. Identify and implement new practices and
processes that are “best in field”
Requirements:
KNOWLEDGE REQUIREMENTS
Experience in analysis, design, coding, and implementation of enterprise integration solutions.
Experience with webMethods components: Integration Server, Broker, Trading Networks, and SAP
Adapter. webMethods 10.x version preferred.
Experience with RosettaNet PIP’s and standards.
Experience with EDI Standards (ANSI X12) and AS2 protocols
Experience with XML/JSON and webservices (SOAP/REST).
Experience with PL/SQL.
Experience with FlatFile processing & SFTP
General understanding of scalability and high-availability systems.
Excellent communication/documentation skills
Experience in system administration a plus.
Experience with environment upgrading a plus (eg. version 9.X to 10.X)
EDUCATION & EXPERIENCE REQUIREMENTS
B.E./B.Tech/M.Tech/MCA
7 to 8 years experience in a relevant IT position OR equivalent external work experience
WORKING CONDITIONS
Location: Nodia
Travel requirements: Domestic and/or International, up to 10%.
Climate controlled office environment during normal business hours.
We need Sales professionals for our educational SaaS product. Role involves generating/sourcing leads, understanding customer requirement, driving sales, and servicing after-sales needs. We are looking for candidates who are self-starter, who can get going from day 1, who is hungry for success and most importantly can go after achieving dreams.
For top notch candidates, we are willing to offer lucrative stake in the company.
Detailed job responsibilities:
- Serves customers by selling products/services as per customer needs.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Submits orders by referring to price lists and product literature.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
PHP
Laravel
CodeIgniter
Basic experience developing web applications using Cake PHP or other MVC framework
Strong PHP skills with any MVC Framework -Cake PHP / Laravel / Yii / Code ignitor, etc.
Strong MySQL, AJAX, jQuery, HTML & JavaScript skills
Experience integrating Payment Gateway and third-party PHP libraries is preferable
Work alongside a broader team with a focus on Design, UX, Optimization, Back End processes, DevOps Efficiency with the goal of delivering high-quality projects using the latest tech stack. A keen eye for detail, along with a passion to deliver quality, customer-focused solutions is absolutely essential.
Championing Web Development: You will be responsible for handling web development from ideation to production.
Collaboration with product manager and other developers, owning a large part of the process from problem understanding to shipping the solution.
Contribute best-in-class programming skills to develop highly innovative, consumer-facing web products.
Desired Profile
Great skills in PHP MVC frameworks like Laravel, CodeIgniter, etc.
Extensive Experience in API integration and development is required.
Experience in jQuery and AJAX.
Working knowledge of web technologies including HTML, and CSS is required.
Basic understanding of version control systems like Git and SVN.
Experience working with AWS or any other Linux Cloud Servers is a huge plus.
Passionate about writing clean, efficient, and maintainable code.
Strong analytical and debugging skills and experience building consumer systems at scale.
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