11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Position: catalogue design Coordinator
Experience: 3+ years
Salary: 30-40k
Industry: Interior/ Architect
Location: Paharganj, delhi
We are a leading manufacturer of decorative laminates, offering innovative and stylish surface solutions for interior spaces. Our catalogues are a vital tool in showcasing our collections to designers, architects, dealers, and end-users.
We are seeking a highly organized and detail-oriented Catalogue Design Coordinator to lead the development and execution of product catalogues for our laminate brand. This role will coordinate the entire catalogue lifecycle with multiple stakeholders—from initial planning, product selection and presentation to design, production, and distribution. Along with catalogue, the coordinator will also handle other design workflows such as exhibitions, collaterals, adverts etc.
-
- In collaboration with the design agency and the top management - Create visually appealing catalogues showcasing the company’s laminate collections. Plan and manage the catalogue project timeline, ensuring deadlines are met at every stage
- Act as the primary point of contact for all stakeholders involved in catalogue creation (designers, printers, writers, production, and marketing teams)
- Liaise with design agencies and printing vendors to obtain quotes, manage proofs, oversee quality checks, track progress and ensure timely delivery
- Analyze sale data of the current SKUs to identify design trends and suggest which designs should be discontinued and which patterns should be focused.
- Conduct research for competitive analysis pertaining to catalogues of other brands in the market
- Stay updated on design trends and market preferences by doing market research to collect information on the latest designs in the veneer / furniture / wallpaper / other such markets (may be required to travel to this end)
- On the basis of the above, recommend décor papers and texture finishes to add in the product range
- Maintain various types of records pertaining to catalogue inventory, consumption, and purchase
- Reconcile designer vendor accounts
- Coordinate with factory and designer vendor to design all company pamphlets, standees, signages, notepads, stationeries and any other such products / communications
-
The Candidate should :
1. Have 3-6 yrs of experience in managing interior design / décor / furniture designing activities or experience related to designing in surfaces solution industries (such as laminate, acrylic, pvc, tiles, wallpaper, etc)
2. Have strong organizational skills and attention to detail
3. Have experience in handling multiple projects at the same time
4. Be comfortable with written English
Women will be preferred for this role.
-
Min. college graduate (applicants with design related degrees / colleges will be preferred)
Experience with using Microsoft Office (Power point, Word, Excel etc.) required
Designing experience with using Photoshop, Spark, CorelDRAW will be given advantage
mail updated resume with current salary-
email: etalenthire[at]gmail[dot]com
satish: 88 O2 74 97 43
Position Title: Area Sales Manager
Sales Key Responsibilities: Franchisee Onboarding • Identify potential mobile retailers in alignment with SmartDukaan’s business goals and convince them to onboard as franchise partners. • Ensure new franchise partners understand the product offerings, sales process, and operational procedures. • Take ownership of the completion of the onboarding process for finalized franchise partners, ensuring all necessary documentation and agreements are processed accurately. • Develop and maintain strong, lasting relationships with new franchise partners, offering guidance and support throughout the onboarding journey. • Follow up with franchise partners to ensure they comply with payment terms and resolve any concerns or delays in payment. Sales Performance • Achieve and consistently exceed sales targets for the assigned region. • Manage and monitor sales performance across multiple stores. • Prepare and execute the assigned sales plan, including store-wise targets, stock forecasting, order planning, brand placement, and inventory management for the assigned stores. Partner Relationship Management & Partner Retention • Build and maintain strong, long-term relationships with partners, addressing their needs and ensuring satisfaction. • Serve as a bridge between management and partners, ensuring open communication and addressing concerns, grievances, or issues effectively. • Actively engage with partners to understand their business needs and identify opportunities for growth. • Ensure partner retention by providing consistent support and aligning with their business goals.
Education Qualification: Bachelor’s / Masters / Post Graduate Diploma in Business Management Work Experience & Skills: 4+ years of relevant experience in Smartphone, Telecom, Retail Franchisee, similar organizations with a proven track record of franchisee onboarding, payment realization, and effectively managing customer relationships within high-growth environments. .
Job Title: Assistant Manager – Marketing
📍 Location: [WHF / Remote]
🕒 Experience: 4–7 years | Industry: B2B Marketing | Type: Full-Time
🚀 Ready to own marketing end-to-end?
We are looking for a strategic, creative, and hands-on Assistant Manager – Marketing to lead brand, communication, and demand generation efforts across our certification, assurance, training, and digital services.
Despite the title, this is a Manager-level role in scope and responsibility—perfect for someone who thrives in autonomy, drives impact, and elevates visibility, lead flow, and brand authority.
🔑 Key Responsibilities
Marketing Strategy & Planning
• Design and execute annual and quarterly marketing plans across service lines
• Convert technical services (e.g., ISO 27001, ESG, IRCA Courses) into compelling, value-led messaging
Brand & Content Ownership
• Define brand positioning, tone, and messaging across all collaterals
• Lead creation of blogs, case studies, videos, infographics, and social content
Digital Marketing & Demand Generation
• Run SEO/SEM, Google Ads, LinkedIn Ads, and paid campaigns
• Own website lead funnels, landing pages, and MQL performance metrics
Social Media & Visibility
• Manage LinkedIn, YouTube, Instagram strategy and content calendar
• Drive engagement and awareness with original campaigns and creatives
Events & Partnerships
• Manage webinars, conferences, expos, and partner promotions
• Collaborate with associations, media, and learning platforms
CRM, Automation & Analytics
• Use Zoho Campaigns, HubSpot, or Mailchimp for drip campaigns
• Maintain CRM hygiene and report on MQLs, CPLs, CTRs, and ROI
Collaboration & Enablement
• Align with cross-functional teams including sales, training, technical, and HR
• Support pitch decks, proposals, and internal branding
Vendor & Budget Oversight
• Coordinate with agencies, freelancers, and digital vendors
• Track marketing budgets and campaign performance
🎓 Qualifications & Skills
• Bachelor's in Marketing, Mass Comm, Business, or Design
• 4–7 years of B2B marketing experience—preferably in SaaS, consulting, certification, or training
• Digital marketing certifications (Google, Meta, HubSpot) preferred
• Proficient in Canva, Google Analytics, Zoho CRM, SEO tools
• Excellent storytelling, project management, and execution skills
- Drafting, reviewing and negotiating of customer/subcontractor agreements in a wide range of industrie.
- Extensive experience with vetting, drafting and negotiating master service agreements, subcontractor, non-disclosure agreements, statement of works, change orders etc.
- Well versed in local commercial and corporate law with global outlook.
- Collaborate with various business functions in connection with driving deal negotiations.
- Post signing contract management, including amendments to existing contracts, business team support and counsel
- Train the other legal team members on negotiation/drafting skills
- Managing, mentoring and leading team members.
- 8+ years of law firm experience with a mid to large size law firm or IT company or similar industry with a focus on general corporate law. An understanding of IT and IT sourcing contracts a plus
- Strong knowledge and experience in negotiating high value commercial contracts. Candidate should possess experience in handling international clients and exposed to international laws
Skills and requirements
- Experience analyzing complex and varied data in a commercial or academic setting.
- Desire to solve new and complex problems every day.
- Excellent ability to communicate scientific results to both technical and non-technical team members.
Desirable
- A degree in a numerically focused discipline such as, Maths, Physics, Chemistry, Engineering or Biological Sciences..
- Hands on experience on Python, Pyspark, SQL
- Hands on experience on building End to End Data Pipelines.
- Hands on Experience on Azure Data Factory, Azure Data Bricks, Data Lake - added advantage
- Hands on Experience in building data pipelines.
- Experience with Bigdata Tools, Hadoop, Hive, Sqoop, Spark, SparkSQL
- Experience with SQL or NoSQL databases for the purposes of data retrieval and management.
- Experience in data warehousing and business intelligence tools, techniques and technology, as well as experience in diving deep on data analysis or technical issues to come up with effective solutions.
- BS degree in math, statistics, computer science or equivalent technical field.
- Experience in data mining structured and unstructured data (SQL, ETL, data warehouse, Machine Learning etc.) in a business environment with large-scale, complex data sets.
- Proven ability to look at solutions in unconventional ways. Sees opportunities to innovate and can lead the way.
- Willing to learn and work on Data Science, ML, AI.
PHP
Python
Javascript
jQueryRequirement:
- Min 2-3 Year Experience. Preferably in the E-commerce domain.
- Proficient with both MySQL and NoSql Databases (Elastic, Mongo)
- Strong hold on PHP and preferably good knowledge of Python
- Experience with JavaScript/JQuery
- Ability to do software design for a enterprise web application
- Working knowledge of a MVC front-end framework
- Proficient in HTTP protocol, REST APIs, JSON
- Ability to do database design and modeling
- Proficient in OOPS concepts and writing code using classes
- Ability to write modular and clean code
Role:
- Software Development of various product line
- Creation web-services and optimization for existing and new feature rollouts
- Collaborate with Product Managers and design solutions
- Develop very high sense of ownership, the zeal to build scalable applications
- Build customer facing technology product
- Individual Contributor
Blender Artist is responsible for designing and maintaining smooth and efficient modeling, rigging and animation only in the blender. Must have a strong understanding of animation pipelines, and production methods and a strong management style with excellent artistic & technical skills.
1, Freshers are welcome who have done Blender training.
2, Should be confident in Modeling/Rigging.
3, Should be confident in Animation.
******Location Noida*****
Job Type: Full-time
React.jsJavascript
HTML/CSS
AngularJS (1.x)
Angular (2+)• Developing a new Progressive Web Application
• Integrating back-end API's with front-end
• Build reusable code and libraries for future use
• Collaborate with other team members
What You’ll Need?
• Hands-on experience of 2-8 years in ReactJS and PWA
• Strong understanding of web markup, including HTML5, CSS3, OOJS, ES6, ES5, and ReactJs
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Good understanding of Responsive and Adaptive web page design with code versioning tools
• Proficient understanding of cross-browser compatibility issues and ways to work around
such issues and familiarity with front-end build tools
PHP
Laravel
CodeIgniter
NodeJS (Node.js)AngularJS (1.x)Responsibilities:
- Write well designed, testable, scalable and efficient code and oversee assigned programs (e.g. conduct code review) and provide guidance to team members
- Apply design principles to ensure code modularity and error handling at appropriate levels
- Communicate software requirements to development teams
- Evaluate and select appropriate software or hardware and suggest integration methods
- Address technical concerns, ideas and suggestions and provide technological solution to it
- Monitor systems to ensure they meet both user needs and business goals
- Design the overall structure of the platform and oversee programs to ensure the proper implementation of the architecture
Desired Skills and Experience
- 2-7years of relevant experience in an online start-up with a record of substantial achievements
in the specific role
- Strong programming foundation in PHP, MySQL, Oops Concepts and can develop core PHP based applications
- Must have worked on MVC frameworks – Laravel, CodeIgniter, Cake PHP or Zend.
- Experience with JavaScript and jQuery for producing AJAX applications.
- HTML5, CSS3, XML knowledge is mandatory
- Ability to make modifications to the systems with little or no interruption of service
- Solid exposure to API integrations and familiar with various design & architectural patterns
- Understanding fundamental design principles behind a scalable application
- Ability to thrive in a fast-paced, deadline-driven environment
JD for Performance Marketing
- As the Performance Marketing Manager, you will manage high quality acquisition programs, campaigns, and activities across the mobile games.
- Additionally, ensure that projects within the marketing department are delivered in a timely manner and that they are always in line with the business's guidelines, quality standards, and objectives
Roles & Responsibilities:
- Define, identify, launch and drive critical strategic media campaigns for customer acquisition, engagement and retention
- Lead efforts on sophisticated quantitative analysis and translate data into actionable insights. Be willing and able to adjust marketing spend on the fly for best results.
- Lead KPI development and tracking across all performance marketing related functions, measuring campaign and digital spend performance across all channels
- Constantly tracking metrics like funnel conversion rates, bounce and exit rates and identifying reasons for the same - contributing valuable insights to product - Evaluating customer research, market conditions and competitor data
- Improving the usability, design, content and landing page effectiveness
- Stay up-to-date on latest developments in the Global digital media industry and experiment with new creative ideas.
- Must be proactive, resourceful, and demonstrate intellectual curiosity to anticipate business needs.
What we are looking for:
- We love if you have the hunger to learn, passion to perform and carry the following skills:
- Experience of managing tech businesses - SEO, Social media, affiliate/mobile, email/SMS marketing (including build and design) and agency handling
- Strong track record of building organic and social traffic through high quality content
- Strong operations experience in managing teams and delivering on targets set
- Excellent understanding of analytics tools including Google analytics, Heap, KISS metrics, Flurry, AWR Cloud, Buzz Sumo and Web Trends
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