11+ Process management Jobs in Delhi, NCR and Gurgaon | Process management Job openings in Delhi, NCR and Gurgaon

Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.

Mean/Mern/Node- Developer

Good understanding and experience of HTML / CSS / JavaScript.
Hands-on experience with ES6 / ES7 / ES8 features.
Thorough understanding of the Request Lifecycle (including Event Queue, Event Loop,
Worker Threads, etc).
Familiarity with security principles including SSL protocols, data encryption, XSS, CSRF.
Expertise in Web Services / REST APIs will be beneficial.
Proficiency in Linux and deployment on Linux are valuable.
Knowledge about ORM like Sequelize and ODM like Mongoose and the ability to handle
DB transactions is a necessity.
Experience with Angular JS / React JS will be an added advantage.
Expertise with RDBMS like MySQL / PostgreSQL will be a plus.
Knowledge of AWS services like S3, EC2 will be helpful.
Understanding of Agile and CI/CD will be of value.

Job Profile:-

We’re in search of a Back-End Software Engineer that specializes in server-side components. In this role, you’ll primarily work on Node JS, Mongo DB, Redis, building scalable products and will bring a depth of knowledge on algorithms and data structures. As a Back-End Software Engineer, on any given day you might be architecting new features for our customers, refactoring existing code to be more scalable, and seeing changes through to completion in a live environment.

Key Attributes you need to possess: -

- Prioritization- Should have a strong work ethics and show up on time at sessions with excellent skills in predicting the amount of time needed to plan, coordinate, and perform on a task or managing their clients as and when required.
- Quick Learning Ability- You should be an amazing self-learner who has the ability to learn new technology on their own and are not threatened by new technologies. Someone who has an ability to pull various bits of information and to process information on the fly with good logical and analytical skills.
- Deep and Broad Technical Experience- Someone who is able to hit the ground because they already know the right technology.They should be able to meet coding principles and write code that is readable and commented-on where appropriate.Through incorporating their cognitive abilities and extensive industry experience, they are able to find optimal solutions easily.
- High-End User Focus-A good programmer does what they are asked to do, while a great programmer thinks of the end user of the software and works to solve problems within the organization’s
capabilities.Someone who knows the functionality they’re creating is of high value.
-Business Acumen- Should have a great eye for Business acumen as the product build will be exposed to millions of customers on-brand digital assets hence giving you exposure for handling a large user base in a live environment.
-Teamplayer- Someone who is able to work in a challenging environment and requires complete devotion, persistence and learning new things every day. As they will be involved in every fact of the product development starting from product ideation, Interface design, user experience, analytics, and engineering.

Typical work week look like:-

- Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Design and implementation of scalable applications by using asynchronous programming with low-latency, high-availability, and performant applications between multiple systems, servers, and environments.
-Integration of data storage solutions by creating database schemas that represent and support business processes and also Integrating multiple data sources and databases into one system.
- Building reusable code and libraries for future use.
- Explore technical innovation and propose new solutions as and when required.
- Work with engineers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every month.


Our ideal candidate should have:-

- 4+ years of relevant experience in a Tech Startup
- A solid grounding in Computer Science fundamentals (based on a BE/BTech or MS in Information Technologies/Computer Science)
- Strong proficiency with JavaScript and knowledge of Node.js and frameworks.
- Strong hands on MongoDB and ability to write aggregation queries.
- Basic understanding of front-end technologies, such as HTML5, and CSS3.
- Hands-on on code versioning tools, such as Git, Redis, AWS, Sockets

Responsibilities

•  

Serve as the first in-depth

point of

contact to our prospects/ customers

and be a true

LambdaTest evangelist

•  

Qualify Convert contacts/

prospects

to

qualified sales appointments by

maintaining a

healthy cadence of calls and emails

•  

Should always prioritize tasks based

on

(prospect’s/ customer’s) response,

interest, and

business needs

•  

CRM hygiene - document all calls/ emails/ activities on CRM system

and provide

appropriate forecast to the sales management

Requirements

•  

2 - 4 years of Sales/ BDR/ Outbound/ Cold Calling experience in SaaS industry is a must

•  

B.Tech in C.S, I.T, or related field is a plus

•  

Fluent in English - written and spoken with a passion for technology

•  

Functional experience in prospecting tools and CRM

platforms, like - Sales Navigator,

Outreach, Zoom info, ZOHO, SFDC etc

•  

Proficient in lead generation and appointment setting

via

cold

calling, email campaigns,

LinkedIn connects, etc

•  

Exceptional prospecting, discovery and qualification skills.

•  

Should be able to connect and develop relationships with

CXO

level executives over the

phone/ con-calls

•  

Must be organised, articulate and detail-oriented with the ability to multitask in a dynamic,

fast-changing environment

•  

Experience working in a rapidly growing, fast-paced organisation selling SaaS solutions to

enterprise companies.

•  

Strong business acumen, ethics and high integrity

Maintenance of Daily Interaction with Client 
Client Retention & Servicing
Coordinating client request with back-end teams.
Supervision (Only) of Centre Operations

What you will do:

• Establishing checks and balances for smooth execution
• Liaisoning with the designers for clarifications. approvals and sign offs
• Submitting pricing proposals and production cost estimates
• Calculating the production costs and sharing this with the Manufacturing Head for execution to further deal with external/ internal vendors/ stakeholders
• Creating of the production plan. This exercise would be conducted in partnership with the Designers and the Business Head of the company
• Ensuring alignment on the production plan with concerned stakeholders in the manufacturing team
• Ensuring that execution is as per the launch plan
• Ordering fabric, ensuring its availability in house (as per schedule) and verifying the quantity received vis--vis the order
• Authorizing if the fabric can be used for manufacturing or not
• Setting up stringent and robust processes to ensure quality assurance of the raw materials (mainly fabric) at the source of printing /weaving
• Benchmarking the company's products, samples and accessories with others in the industry and submitting competitor analysis to the designers and Business Head

 

Desired Candidate Profile

What you need to have:

• MBA/ Masters in Supply Chain/ Planning
• Prior experience as a Merchandising Head in the apparel sector
• 10+ years of relevant experience (preferable)
• Strong Planning skills
• Analytical aptitude
• Customer FIRST Mindset
• Excellent communication Skills
• Strong interpersonal Skills
• Adept at stakeholder management
• Technology Mindset
• Exposure to process automation
• People management ability
• Strong prioritization and organizing skills
• Ability to get work done through others
• Ability to multitask    

 

Responsibilities:

● Ability to design and implement and maintain highly complex systems and
subsystems.
● Writing well-designed, testable and efficient code.
● Designing and developing advanced applications for the Android platform.
● Working as a part of a dynamic team to deliver winning products.
● Troubleshoot, debug and optimize existing applications
.
Requirements:
● Bachelor's degree in Computer Science, related technical field or equivalent
practical experience
● Strong logical and analytical skills
● Should be adaptable and fast learner
● Experience in computer science, data structures, algorithms and software design.
● Experience in Software Development and coding in any general purpose
programming language.
● Should have an interest in android development

Location: Noida

• You will work with Account Managers and clients to troubleshoot the challenges they face on a day-to-day basis. This could be anything from solving small CMS hiccups to recommending a better workflow, leveraging HubL for a better solution, to executing great parts of HubSpot CRM implementations.
• You will work closely with the tech and marketing delivery teams to architect and implement HubSpot setup and workflows so you can achieve client goals in the most efficient manner.
• You will support and eventually lead HubSpot onboarding for company clients.
• You will be required to upskill on HubSpot and a host of other martech tools continuously and over time become a match specialist.
• You will enable the learning of others on HubSpot, so your love for knowledge sharing will be put to use.
• You will be assigned as a Project Manager for the company's marketing services clients.

Qualifications and skills

• 3+ Years working on HTML/CSS. JavaScript is a plus
• Experience working with Content Management Systems like HubSpot, WordPress, etc. 
• Have experience in HubL and creating HubSpot templates using HubL. HubSpot CMS certification is a plus.
• Worked with web designers to create HubSpot templates and custom modules from scratch.
• Worked on apps and integrations from the HubSpot marketplace.
• Understand APIs and integrations, from the tech as well as the business sides.
• Strong sense of design and are able to articulate what is on-trend, what looks good. Attention to detail is a must.
• Ability to work on multiple projects at once
• Excellent communication skills
• Critical thinking and troubleshooting

 

 

 

 

 

- Communicating with customers, making outbound calls to potential customers, and following up on leads.

- Generate revenue by structured counseling sessions to prospects and converting them to paid enrolment and advise student/parents for their learning needs through effective online demos.  

- Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates.

Here's what you'll do day-to-day:-
Design and build efficient, scalable systems that are used by millions of people across the globe from day one
Own what you build as you create, test, and refine what's under the hood of our pages and services
Investigate production issues pertaining to customer features to determine root cause and implement solutions
Investigate existing queries and write new queries with performance optimization in mind- Build well-designed software in a way that is generic, reusable, and easily extensible, as well as solves the business needs and requirements
Collaborate with product managers, designers, and software engineers to ensure design vision is maintained, and UI deliverables are completed on time
Work with the real-time feedback from our users (external and internal) to make the products better
Discover, design, develop, deploy, debug. Repeat!

Who fits the bill? :-
2-4 years of experience in building tech products with user focus Excellent problem-Solving skills using design patterns
Strong fundamentals in data structures and algorithms
Excellent coding and debugging skills in NodeJS and a deep understanding of web architecture.
Developing new user-facing features using React.js
Top-notch programming skills in Javascript and a strong understanding of web fundamentals including DOM manipulation and the JavaScript object model
Experience working with MongoDB understanding of database and query efficiency basics
Building scalable and performance-oriented services with caching techniques
Knowledge of RESTful paradigms and to experience building/consuming APIs
Strong command of cross-browser development techniques and progressive enhancements- Experience in building scalable systems is an added plus

Skills Required:-
Data Structures
Databases
NodeJS
ReactJS
Redux
MongoDB
Problem Solving
Voracious Learner

About the Company:-
Perspectico AI is an AI-based value matching tool for recruiters to hire candidates based on customized paraments, faster by leveraging elements of Deep Learning and Artificial Intelligence. Currently, Perspectico AI has more than 150 recruiters using its product and is undergoing rapid expansion in 51 cities across India. Being a tech product company, Perspectico AI is a brand under Perspectico Learning Private Limited, founded in 2017, by an SSCBS Alumni. 
Perspectico AI has recently received angel funding and has been widely featured in national and international media including Yourstory, Economic Times, Entrepreneur, VC Circle, The Hindu, Indian Express, among others.

Looking for a fresh & dynamic individual, who has the zeal to grow in life. We are looking for a dynamic & smart individual with a sales flair & understanding to handle the day to day operations. Ideal candidate would be the one with good communication skills and fire in the belly to learn & grow with the organization. Ample of opportunity for anyone to learn & grow and also get exposure of various industry segments. In-hand salary would be between 15K to 20K based on the interview with an additional incentive of INR 30,000 paid annually basis performance. If you believe, you can perform better here, salary no bar. It may be revised within 6 months as well.