Executive- Reservation

Funded youth hospitality startup

Executive- Reservation

Unnati

Company

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Executive- Reservation

at Funded youth hospitality startup

Agency job

via Unnati

1 - 4 yrs

₹2.5L - ₹3.6L / yr

Delhi, Gurugram, Noida

Skills

guest relations

Reservation

reservation

Here is an opportunity to build a glowing career in a vibrant and intellectually challenging environment!

Our client is a 5-year-old travel and hostel space providing platform, a Youth Hotel chain, where the spaces are designed for work and leisure. Their mission is to provide quality spaces for youths looking for hostel options and to other travelers across locations in India. They provide clean and hygienic dorms and private rooms along with different facilities like Wi-fi, travel helpdesk, fully stocked kitchens, lockers and laundry services, etc.

They are currently providing 800 beds in 13 locations, and plan to add another 1600 in the next few months, with the aim to add at least a lac bed in the near future. The spaces offered by them are highly rated by their customers and are preferred over other competitors for the location and services offered within a decent budget. Invested by some very well known names across Asia, it provides their team with a work culture that thrives on modern yet social and explorative values.

As a Executive- Reservation, you will be responsible for handling and managing reservations process through various communication platforms.

What you will do:

Monitoring room sales and improving sales technique
Answering questions about property facilities/services and room accommodations
Handling inquiries and obtaining correct information regarding details of reservation
Confirming and processing reservation requests
Ensuring all information pertaining to reservations are properly taken and entered into the system
Overseeing accuracy of room blocks, reservations, and group market codes
Keeping up to date rooms available for sale and any changes in hostel room rates
Helping maximize room sales by upselling through different packages
Maintaining and updating all room reservation transactions, room availabilities
Handling group bookings as well as end to end reservations processes
Working closely with Sales Front Desk, Marketing and other departments, to ensure guest requirements are met

Desired Candidate Profile

What you need to have:

Experience in voice and email process both
Background in handling reservation for Hotels/Travel/Tourism in BPO/Call Centre(Hospitality)

As a Executive- Reservation, you will be responsible for handling and managing reservations process through various communication platforms.

What you will do:

Monitoring room sales and improving sales technique
Answering questions about property facilities/services and room accommodations
Handling inquiries and obtaining correct information regarding details of reservation
Confirming and processing reservation requests
Ensuring all information pertaining to reservations are properly taken and entered into the system
Overseeing accuracy of room blocks, reservations, and group market codes
Keeping up to date rooms available for sale and any changes in hostel room rates
Helping maximize room sales by upselling through different packages
Maintaining and updating all room reservation transactions, room availabilities
Handling group bookings as well as end to end reservations processes
Working closely with Sales Front Desk, Marketing and other departments, to ensure guest requirements are met

Desired Candidate Profile

What you need to have:

Experience in voice and email process both
Background in handling reservation for Hotels/Travel/Tourism in BPO/Call Centre(Hospitality)

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