Our client is a 5-year-old travel and hostel space providing platform, a Youth Hotel chain, where the spaces are designed for work and leisure. Their mission is to provide quality spaces for youths looking for hostel options and to other travelers across locations in India. They provide clean and hygienic dorms and private rooms along with different facilities like Wi-fi, travel helpdesk, fully stocked kitchens, lockers and laundry services, etc.
They are currently providing 800 beds in 13 locations, and plan to add another 1600 in the next few months, with the aim to add at least a lac bed in the near future. The spaces offered by them are highly rated by their customers and are preferred over other competitors for the location and services offered within a decent budget. Invested by some very well known names across Asia, it provides their team with a work culture that thrives on modern yet social and explorative values.
What you will do:
- Monitoring room sales and improving sales technique
- Answering questions about property facilities/services and room accommodations
- Handling inquiries and obtaining correct information regarding details of reservation
- Confirming and processing reservation requests
- Ensuring all information pertaining to reservations are properly taken and entered into the system
- Overseeing accuracy of room blocks, reservations, and group market codes
- Keeping up to date rooms available for sale and any changes in hostel room rates
- Helping maximize room sales by upselling through different packages
- Maintaining and updating all room reservation transactions, room availabilities
- Handling group bookings as well as end to end reservations processes
- Working closely with Sales Front Desk, Marketing and other departments, to ensure guest requirements are met
Desired Candidate Profile
What you need to have:- Experience in voice and email process both
- Background in handling reservation for Hotels/Travel/Tourism in BPO/Call Centre(Hospitality)
Shubham Vishwakarma
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