Senior Accounts Associate

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

We are seeking a versatile and creative Creative Media Producer who can shoot, edit, and design high-quality visual content across digital platforms.

You will create content including promotional videos, ads, social media posts, product demos, and branding creatives.

Key Responsibilities

Video Production

• Plan, shoot, and produce high-quality videos (Reels, Shorts, product videos, event coverage, etc.)
• Operate cameras, lighting, and audio equipment during shoots
• Capture visually compelling shots using proper framing, composition, and angles

Video Editing & Motion Graphics

• Edit raw footage into polished deliverables using Adobe Premiere Pro / Final Cut Pro
• Add transitions, effects, sound, and color correction
• Create basic motion graphics and animations using After Effects
• 
  

Graphic Design & Visual Assets

• Design branding-oriented creatives: social media graphics, thumbnails, web assets, banners
• Create visually cohesive and brand-consistent layouts
• Develop design concepts based on campaign goals and storyboards

Content Creation & Collaboration

• Brainstorm creative visual ideas with the marketing team
• Stay updated on latest trends in digital content formats
• Maintain organized media libraries and file management workflows

Skills & Requirements

• 1–3 years of experience in video production, editing, and graphic design
• Proficient in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator, etc.)
• Strong understanding of videography equipment, lighting, and audio setup
• Excellent storytelling, creativity, and attention to detail
• Ability to work under tight deadlines and handle multiple projects
• Good sense of social media content styles and formats

NX Block Trades Pvt Ltd is an innovative high-frequency trading firm, leveraging advanced technologies to create ultra-low-latency trading solutions. We are seeking an FPGA Developer with deep technical expertise to design, develop, and optimize FPGA-based trading solutions for high-frequency and medium-frequency trading environments.

Key Responsibilities:

• Lead the design, development, and optimization of FPGA-based trading solutions aimed at achieving ultra-low-latency in HFT (High-Frequency Trading) and MFT (Medium-Frequency Trading) environments.

• Perform FPGA architecture exploration, design partitioning, and performance analysis to optimize system performance.

• Develop and implement assembly-level coding at both hardware and kernel levels to ensure efficient FPGA performance.

• Test and validate FPGA designs for correctness, robustness, and compliance with functional and performance requirements.

• Work with teams across the firm, including software engineers, traders, and quantitative analysts, to integrate FPGA-based solutions into trading algorithms, order management systems, and market data processing pipelines.

• Lead efforts in setting up FPGA solutions over collocated servers at exchanges for improved latency reduction.

• Provide guidance on networking fundamentals and ensure seamless integration with trading platforms, especially NEAT, BOLT, and NNF systems.

Essential Qualifications and Skills:

• 5-7 years of relevant experience in FPGA development for HFT firms.

• Hands-on experience in FPGA architecture exploration, design partitioning, and optimization.

• Proficiency in hardware-level and kernel-level coding, with strong experience in assembly language.

• Strong understanding of networking fundamentals as applied to FPGA-based systems.

• Proven ability to perform FPGA design validation, testing, and performance tuning.

• Experience working with collocated servers at exchanges. • Must have experience integrating FPGA systems with NEAT, BOLT, and NNF systems.

• Top-tier educational background from Tier 1 colleges with a Master’s/PhD in Electrical Engineering, Computer Science, or related fields.

• Strong mathematical skills and the ability to apply mathematical principles to hardware design and performance optimization.

Preferred Qualifications:

• Master’s/PhD in Electrical Engineering or Computer Science from a Tier 1 institute.

• Hands-on experience working in high-frequency trading (HFT) environments.

• Strong knowledge of FPGA development frameworks and synthesis tools.

• Demonstrated experience in networking, systems design, and FPGA performance analysis

Research and contact potential Blockchain and Crypto Projects Developers to consult and set up partnership meetings for consultancy and services introduction.

Understand business models and be able to analyze and consult

actively managing customer requests for quotes

Creating and delivering pitches that are compelling, accurate, informative & reflective of customer needs. Developing, nurturing & maintaining relationships with key clients

The self-generation of commercial leads through proactive communications

Coordinating sales efforts with team members and other departments regarding effective delivery solutions

About You:

Experience, have basic knowledge and show interest in the blockchain industry.

A consultative sales approach. Ability to listen to a customer's concerns and build a solution to address their concerns.

Ability to talk about the benefits rather than the features of a product or service.

Experience in selling a premium service and therefore possess an understanding of how to talk to our position in the market and price point.

Highly motivated and the target is driven with a proven track record in commercial sales

Experience in leveraging LinkedIn to prospect, connect and develop a pipeline of opportunities.

Effective time management skills in a bustling environment and the ability to work to deadlines.

Job description

The role requires you to design development pipelines from the ground up, Creation of Docker Files,  design and operate highly available systems in AWS Cloud environments. Also involves Configuration Management, Web Services Architectures, DevOps Implementation, Database management, Backups, and Monitoring.

Key responsibility area
- Ensure reliable operation of CI/CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creation of Bash/Python scripts for automation
- Performing root cause analysis for production errors.

Requirement
- 2 years experience as Team Lead.
- Good Command on kubernetes.
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins. 
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache. 
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.

Must Have:
Linux, CI/CD(Jenkin), AWS, Scripting(Bash,shell Python, Go), Ngnix, Docker.

Good to have
Configuration Management(Ansible or similar tool), Logging tool( ELK or similar), Monitoring tool(Ngios or similar), IaC(Terraform, cloudformation).

Roles and Responsibilities :

• Design, Develop, test and maintain software applications with MVC architectures, Microservices and scalable cloud-native apps.
• Perform hands-on coding and provide thoughtful code reviews
• Mentor and lead team members to continuously improve the quality and productivity of deliverables
• Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies. Follow SCRUM Agile Development methodology
• Effective Communication Skills- An ability to express your ideas to the recipient & Co-ordinate and communicate with the cross-functional team along with the client's team
• Problem Solving, Hustler - Get Stuff Done, Self-Disciplined Open-minded, User-Focused, Adaptive
• Lean Principles & Analytical Thinking
• Project planning, timelines and milestones for execution and deliverables
• Participate in the Evaluation Review of your team member

Primary Skills

• Expert in Python with experience on Django.
• Expert in server programming, you should be able to implement complex business logic.
• Good understanding of the threading limitations of Python, and multi-process architecture.
• Good understanding of fundamental design principles behind a scalable application.
• Knowledge of event-driven programming in Python.
• Experience with python packages like Numpy, pandas, flask, Pyspark, pymongo, os, logging, re, pyyaml.
• Experience with swagger io module to expose API
• Strong unit test and debugging skills.
• At least 2 years of experience in RESTful API/HTTP/JSON`
• Knowledge of AWS cloud and python Boto lib.
• Proficient understanding of code versioning tools Like Git.
• Good understanding of Linux OS.

Secondary Skills:

• AWS Kinesis
• Web Sockets
• RAbbitMQ
• AWS Cloud formation

PriceLabs (https://www.chicagobusiness.com/innovators/what-if-you-could-adjust-prices-meet-demand" target="_blank">chicagobusiness.com/innovators/what-if-you-could-adjust-prices-meet-demand) is a cloud based software for vacation and short term rentals to help them dynamically manage prices just the way large hotels and airlines do! Our mission is to help small businesses in the travel and tourism industry by giving them access to advanced analytical systems that are often restricted to large companies. 

We're looking for someone with strong analytical capabilities who wants to understand how our current architecture and algorithms work, and help us design and develop long lasting solutions to address those. Depending on the needs of the day, the role will come with a good mix of team-work, following our best practices, introducing us to industry best practices, independent thinking, and ownership of your work.

Responsibilities:

• Design, develop and enhance our pricing algorithms to enable new capabilities.
• Process, analyze, model, and visualize findings from our market level supply and demand data.
• Build and enhance internal and customer facing dashboards to better track metrics and trends that help customers use PriceLabs in a better way.
• Take ownership of product ideas and design discussions.
• Occasional travel to conferences to interact with prospective users and partners, and learn where the industry is headed.

Requirements:

• Bachelors, Masters or Ph. D. in Operations Research, Industrial Engineering, Statistics, Computer Science or other quantitative/engineering fields.
• Strong understanding of analysis of algorithms, data structures and statistics.
• Solid programming experience. Including being able to quickly prototype an idea and test it out.
• Strong communication skills, including the ability and willingness to explain complicated algorithms and concepts in simple terms.
• Experience with relational databases and strong knowledge of SQL.
• Experience building data heavy analytical models in the travel industry.
• Experience in the vacation rental industry.
• Experience developing dynamic pricing models.
• Prior experience working at a fast paced environment.
• Willingness to wear many hats.