Senior Accounts Associate

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are: 

You are looking for an opportunity to bring your creative, organized, and strategic thinking to an impactful senior-level managerial role that allows you to lead, develop, and grow our Premium support team. You will monitor and own your team’s KPIs, while consistently driving and tracking towards optimal results.

To be successful in this role, you will exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. You are comfortable leading in a high-performance, high-accountability environment, and will leverage your excellent leadership skills and working knowledge of people/team management and the SaaS landscape to serve you well as you lead several teams of customer support representatives. You will be responsible for managing teams operating across multiple shifts, ensuring smooth and continuous support

Roles, Responsibilities & Requirements

What You’ll Be Doing:

• Supervise a team of Customer Support Managers focused on solving customer issues and achieving high levels of customer satisfaction
•  Support the organizational goals and participate in business planning activities such as staffing, goal setting, and resource planning
• Lead and ensure your managers and teams are successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
• Conduct consistent and impactful performance conversations and coaching sessions with team members and managers
• Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
• Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience. 
• Identify and implement process improvements and alternative solutions to drive team efficiency, productivity and engagement. 
• Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving. 
• Monitor the overall health of the support system, which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Confidently work with large amounts of data and have a data-minded approach to resource planning, goal setting, and analyzing its outcomes
• Partner with the Associate Director of Customer Support regarding forecasting, budget management, optimization of talent and resources, and the impact
• Manage projects involving complex work streams and cross-functional collaboration - Communicate and collaborate with internal departments to create and confirm efficient workflows and relationships
• Improve customer service quality results by collaborating with your team of managers to study, evaluate, and redesign processes; establish and communicate service metrics; monitor and analyze results; and implement change
• Update job knowledge and managerial skills by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers, or from other HighLevel functions
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• BA/BS in a relevant field or equivalent managerial experience in the Account/Business Relationship Management domain required.
• 5+ years of experience leading a fast-paced, results driven team for a SaaS or Product-Led Growth startup company preferred.
• 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
• You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you.
• Prior experience partnering and influencing customers and team members in developing their strategic direction
• Prior experience exercising and utilizing project management skills to identify and align strategies and new processes that will impact the customer experience. 
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with senior leadership, teams and customers
• Strong experience using data/analytics tools to measure the impact of your work and develop new projects
• Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
• A strong technical aptitude to help our customers succeed with the HighLevel software
• Experience working with and or ability to learn the use of various reporting tools to leverage data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated approach to problem solving and conflict management
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results. 
• Working Knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, Mac, etc
• Experience managing teams in different shifts is highly preferred

Profile:

• Graduation is a must
• Minimum of 6 months relevant working experience.
• Excellent English– written and verbal – communication skills.
• Ability to persuade and influence.
• Able to work with people from different cultural background.

Key responsibilities

• You will be responsible for Recruitment of candidates on a Junior level.
• Manage hiring managers and candidate relationships at a professional level.
• Partner with recruiters to determine business needs, identify skill gaps and solicit input on recruiting strategies.
• Assist with Employer Branding projects.

About Propacity:

Propacity is a leading real estate company committed to transforming the real estate landscape through innovative technology and data-driven solutions. Our mission is to empower stakeholders in the real estate ecosystem with cutting-edge tools and insights. We are seeking a passionate and creative Content Writer Intern to contribute to our dynamic marketing team.

Responsibilities:

Content Creation:

-Collaborate with the marketing team to produce compelling and informative content for various platforms, including blogs, articles, social media, and website copy.

-Conduct in-depth research on real estate industry trends, market analysis, and related topics.

SEO Optimization:

-Work closely with the SEO team to optimize content for search engines and improve organic visibility.

-Implement best practices for keyword usage and on-page SEO.

Social Media Engagement:

-Assist in the creation and scheduling of engaging social media content.

-Monitor social media channels for industry trends and contribute to relevant conversations.

-Cross-Functional Collaboration:

-Coordinate with design, product, and data analytics teams to ensure content aligns with brand guidelines and messaging.

-Participate in brainstorming sessions to generate creative ideas for content campaigns.

Data Analysis:

-Utilize analytics tools to track and analyze the performance of content.

-Provide insights and recommendations based on data to enhance content effectiveness.

-Professional Development:

-Stay informed about industry developments, content marketing trends, and emerging technologies.

-Actively seek feedback and incorporate it into continuous improvement.

Requirements:

-Currently pursuing a degree in Marketing, Communications, Real Estate, or a related field.

-Exceptional written and verbal communication skills.

-Strong creative thinking and storytelling abilities.

-Ability to work independently and collaboratively in a remote or office setting.

-Basic understanding of SEO principles and content optimization.

-Familiarity with social media platforms and trends.

-Proficiency in Microsoft Office and/or Google Workspace.

Benefits:

-Hands-on experience in content creation and marketing within the real estate and technology sectors.

-Exposure to a fast-paced and innovative work environment.

-Mentorship and guidance from experienced professionals.

-Networking opportunities within the real estate and tech industries.

Job Location: Kharadi, Pune.

• Proven software development experience in PHP

• Understanding of open source projects like Laravel, Drupal, Mysqletc

• Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc

• Good knowledge of relational databases, version control tools and of developing web services

• Experience in common third-party APIs (Google, Facebook, Ebay etc)

High-quality source code to program complete applications within deadlines

- Strong integration and architectural knowledge with Agile methodology

- Working closely with other developers, UX designers, business, Testing Team and systems analysts

- Demonstrated experience in leading medium- to large-scale projects to successful completion and implementation

- Involvement in Team management activities with their own work (like code review, team guidance/mentoring, status reporting)

- Build API’s that integrate with all majors ERP, CRM, and other systems

- Be the first point of escalation for technical issues and resolve issues working with stakeholders

- Ability to plan, organize, prioritize and deliver multiple projects simultaneously

We are looking for Full Stack Developer.

Experience - 2 to 5 years 

Location - Ahmedabad 

5 Days working 

Required Skills:

• Should have strong hands on experience in Node.js, React.js & Angular.js.
• Deep understanding of object - oriented JavaScript and design principles and standards, and has a solid programming background
• Experience handling different browser capabilities
• Hands - on experience in UI optimization best practice implementations
• Demonstrated ability to accurately estimate and scope development work
• Good analytical and problem - solving skills
• Communication skills are imperative both in written and in verbal form
• Excellent organizational and coordination skills

Job Description
We are looking for Full Stack Engineer who can turn ideas into extremely reliable, beautifully written code that other people – or you, six months into the future – will find easy to comprehend and modify. You have mastered more than one technology stack in your life, and you are comfortable with the idea of mastering several more. You're competent at high levels and low levels. Technology is a means and not the ends for you.

Responsibilities
Lead and build team to deliver best product(s).
Work closely with client as they build  features, functionality and applications to make system best.
Develop visioning skills and ability to see the big picture
Implement and contribute to engineering practices and processes
Help your team decide what technologies to use. Every engineer is able to propose better ways to do things

Skills and Qualifications
Back End : NodeJS and / or PHP
Front End : ReactJs, Angular and / or PHP
Experience of full stack web development, JavaScript, HTML5, CSS3 and TypeScript. DevOps knowledge is a plus
Ability to clearly communicate technical issues to laymen and to translate their feedback
An inclination to contribute to the creative process
A devotion to delivering the best possible user experience
Technology expertise with insights about technology trends and solutions
Team-player, flexible and able to work in a fast-paced environment
Experience with MySQL, and/or Cassandra, MongoDB desired

• You have 4-8 years of experience  in Frontend for web based applications with strong understanding of HTML, CSS, JavaScript, Frameworks like Angular  or React
• You love building things, and have built complex consumer web applications in the past.
• You have a sound understanding of data structures and algorithms.
• You are an expert in HTML, CSS, JavaScript and jQuery.
• You are an expert in at least one JavaScript framework, such as Angular 7+, React or Vue.
• You understand how website-backend interacts with frontend as well as external APIs.
• You enjoy mentoring others and helping them solve challenging problems.