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• Obtains client information from online databases.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Skills and Qualifications:
• Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Location: New Delhi, India

Shift: (aligned with US / international time zones) -2pm TO 8:30 pm, 11 pm to 830am IST

Experience: Minimum 5+ years

Employment Type: Full-time

Role Overview

We are seeking a highly capable Executive Assistant (Night Shift) to support senior leadership in working with global teams and international stakeholders. This role requires excellent English communication skills, strong organisational discipline, and the ability to operate independently outside IST business hours.

The ideal candidate will be confident handling calls, emails, scheduling, and task coordination across time zones with professionalism and accuracy.

Key Responsibilities

Executive & Global Coordination

Provide dedicated administrative support to senior executives during night shift hours

Manage calendars and scheduling across multiple global time zones

Coordinate international meetings, calls, and virtual conferences

Communication & Stakeholder Interaction

Handle calls, emails, and messages from global clients, partners, and internal teams

Represent leadership professionally in all verbal and written communications

Draft and respond to emails, follow-ups, and summaries with clarity and precision

Task & Priority Management

Track action items from meetings and communications

Maintain structured task lists and ensure timely follow-ups

Coordinate with day-shift teams to ensure continuity and handover

Administrative Operations

Manage documents, records, and confidential information securely

Support general administrative and operational requirements during night hours

Required Qualifications & Skills

Minimum 8+ years of experience as an Executive Assistant or similar role

Outstanding spoken and written English skills (mandatory)

Strong ability to communicate confidently with international stakeholders

Excellent organizational and multitasking capabilities

Ability to work independently with minimal supervision

Proficiency in MS Office / Google Workspace

High professionalism, discretion, and reliability

Preferred Attributes

Prior experience working night shifts or with global teams

Strong ownership mindset and proactive problem-solving ability

Ability to manage pressure and prioritize effectively

Job Types: Full-time, Permanent

Benefits:

• Provident Fund

Ampro Export is seeking a detail-oriented and experienced Accountant to manage our financial operations. The ideal candidate will be responsible for preparing financial statements, managing accounts payable and receivable, performing reconciliations, and ensuring compliance with tax regulations. This role is critical to maintaining the financial health and integrity of our growing business.

Key Responsibilities:

• Prepare accurate and timely financial statements.
• Manage day-to-day accounting operations including accounts payable, accounts receivable, and general ledger entries.
• Perform regular reconciliations of bank statements and accounts.
• Ensure compliance with local, state, and federal tax regulations.
• Monitor and report on financial performance, providing insights to management.
• Assist in budget preparation and forecasting.

Requirements:

• Bachelor’s degree in Accounting, Finance, or a related field.

Benefits:

• Competitive salary package.
• Health insurance and other benefits.

Computer Engineering Graduates interested in IT Management consulting, Implementing & customer success management.

We, consult, Implement, and support, Manage Engine IT Management Tools from ZOHO Corporation. These tools help Enterprises Manage IT in their Enterprise, to manage Devices, Servers & networks, IT helpdesk, Assets, with about 70+ tools that are Industry best. https://www.manageengine.com/products.html">https://www.manageengine.com/products.html  
Job Desctiption 

• Learning will be by self based on  provided Online links, u-tubes , literature etc. Senior personnel would be available for some guidance.
• They would then be consulting with customers ( typically Govt., PSU,SME and corporates in Delhi NCR) to showcase how these solutions could enhance productivity, performance, security of businesses
• Aid implementation of the solutions at client site
• Ensure client comfort and ease of use of deployed solutions
• Compare and upsell complementary solutions to those already existing at client locations
• NO CODING will be required in the job profile

                Dot Net Programming-C# .Net,MS SQL Server,ASP.NET MVC Domain Skills-

                Dot Net Framework,WCF,ASP.NET,ANSI SQL,ADO.NET,.Net Programming-VB .Net, Technology .NET

Duties and responsibilities 

• Develop and maintain simple to complex .net applications  
•  Deliver the quality code, on time  
•  Participate in agile development process to ensure project deliverables are met, on time and of high quality  
•  The quality and completeness of assignments, including initial design, development, bug fixing, quality engineering, documentation, and general product maintenance  
•  To understand specification document and perform coding as per the design and standards & guide lines which are defined by Immediate Lead/Manager  
• Doing impact analysis and resolving in-process problems independently, or with minor input from the senior engineering /technical lead Skills and Experience  

Skills  

• Minimum 3 years of Experience in .Net Framework, C#,ASP.Net,  
• In depth knowledge and experience with web development technologies including ASP.NET, Web API  
•  Have strong concepts of OOPS, Database(T-SQL) Programming  
• Excellent analytical and problem-solving skills 

What you need to have: