SEO Specialist

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Job Title: Senior DevOps Engineer

Location: Gurgaon – Sector 39

Work Mode: 5 Days Onsite

Experience: 5+ Years

About the Role

We are looking for an experienced Senior DevOps Engineer to build, manage, and maintain highly reliable, scalable, and secure infrastructure. The role involves deploying product updates, handling production issues, implementing customer integrations, and leading DevOps best practices across teams.

Key Responsibilities

• Manage and maintain production-grade infrastructure ensuring high availability and performance.
• Deploy application updates, patches, and bug fixes across environments.
• Handle Level-2 support and resolve escalated production issues.
• Perform root cause analysis and implement preventive solutions.
• Build automation tools and scripts to improve system reliability and efficiency.
• Develop monitoring, logging, alerting, and reporting systems.
• Ensure secure deployments following data encryption and cybersecurity best practices.
• Collaborate with development, product, and QA teams for smooth releases.
• Lead and mentor a small DevOps team (3–4 engineers).

Core Focus Areas

Server Setup & Management (60%)

• Hands-on management of bare-metal servers.
• Server provisioning, configuration, and lifecycle management.
• Network configuration including redundancy, bonding, and performance tuning.

Queue Systems – Kafka / RabbitMQ (15%)

• Implementation and management of message queues for distributed systems.

Storage Systems – SAN / NAS (15%)

• Setup and management of enterprise storage systems.
• Ensure backup, recovery, and data availability.

Database Knowledge (5%)

• Working experience with Redis, MySQL/PostgreSQL, MongoDB, Elasticsearch.
• Basic database administration and performance tuning.

Telecom Exposure (Good to Have – 5%)

• Experience with SMS, voice systems, or real-time data processing environments.

Technical Skills Required

• Linux administration & Shell scripting
• CI/CD tools – Jenkins
• Git (GitHub / SVN) and branching strategies
• Docker & Kubernetes
• AWS cloud services
• Ansible for configuration management
• Databases: MySQL, MariaDB, MongoDB
• Web servers: Apache, Tomcat
• Load balancing & HA: HAProxy, Keepalived
• Monitoring tools: Nagios and related observability stacks

JOB DESCRIPTION|SALES CONSULTANT – SETTLIN

About Company: Settlin, (founded 2016) has built an efficient platform for enabling and executing property transactions and services. This is the most systematic approach to Real Estate consultancy, driven by high-end technology, built to cater every detail of it. Settlin entered the real estate industry with a vision to disrupt the resale real estate market and to automate the whole process and experience of buying a resale property by providing all the necessary information on one single platform. After a tremendous success in the resale real estate segment we have recently ventured into the primary real estate vertical to help those who are looking to buy a new property by suggesting them the right property from the plethora of projects across Bangalore.

To know more visit https://settlin.in

Basic Requirements:-

● Any Graduate/Post-Graduate with experience in sales

● Experience of 2-4 years in sales/pre-sales/counseling/customer support

● Good analytical, excellent negotiation & communication skills (English)

● Quick learning ability, adaptability to changing business needs

● Valid driver's license and reliable transportation

● Real estate sales are an added advantage

Key Responsibilities:

1. Accompany home-buyers on the already-scheduled property visits, showcasing the features and benefits of each property

2. Follow-up with the visited clients, addressing any concerns, educating them, and suggesting alternative properties to meet their needs

3. Negotiation support and Liaison

4. Maximize revenue generation and deal closures

5. Cultivate and maintain strong relationships with the Builder’s team to facilitate smooth property transactions

6. Coordinate with the in-house Tele-Consultant team & work closely with them

7. Analyzing the latest property market trends

8. Schedule and coordinate revisits, and new visits for existing customers

9. Utilize cold-calling techniques to generate leads and expand our client base.

10. Contribute to the continuous improvement of negotiation best practices

11. Provide regular reports to the manager regarding client interactions, property visits, and sales progress. -

Remuneration:

Fixed CTC: 3.6 LPA to 5 LPA (depends on experience & qualification) Monthly Incentives: Close deals and watch your rewards grow! 5k* incentives on closure of each deal So if you close 4 deals in a month, that month’s Incentive earned would be 5*4=20K

Growth & Opportunities ahead: All performing members in the above team, by default earn the opportunity to move ahead to the Team Lead role. The eligibility for moving to the Team Lead role is consistent performance for 8-12 months at current position. There is no time limit on the appraisal cycle and performers easily make it to the next level and beyond, within as less as 8-12 months, depending upon the vacancies available.

Other Good to know details before applying:

1. Weekends (i.e. Saturdays & Sundays) are working days. They are usually the most engaged days

2. First 2 months mandatory probation period with 1 paid leave allowed (apart from week-offs)

3. 6 days/week office. 1 day fixed week-off selected between Tuesday & Wednesday

4. General Office hours: 10.00 AM to 6.00 PM (Minimum 8 hours each work-day)

5. Total 30 days leave in a year

▪ Identifies business opportunities by identifying prospects.

▪ Sells products by establishing contact and developing relationships with prospects. 

▪ Recommends solutions to issues in constructive ways.

▪ Outbound calling on data collected through lead generation activities / secondary data sources. 

▪ Conducts daily follow-ups on older leads and work on new leads.

▪ Maintains quality service by establishing and enforcing organization standards. 

▪ Is energetic, well-spoken, and eager to close sales deals and generate revenue for the organization.

About Saras Analytics 

We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset. 

Our Products 

http://sarasanalytics.com/daton">Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.  

Visit https://sarasanalytics.com/">https://sarasanalytics.com/ 

Job Summary: 

• This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process    
• This role demands hands-on knowledge on software development, and databases   
• You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes 
• You will collaborate with internal teams for the design and development of key modules  
• You will interact with customers to provide technical support and guidance for users 

• Troubleshoot and debug problems and create SPRs and CRs 
• You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner 

Eligibility: 

• Excellent verbal and written communication 
• 4+ years of experience in helpdesk or L1 support 

• Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus. 
• Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users 
• Hands on experience in setting up or using web analytics and performance monitoring tools 
• Basic understanding of Web technologies including Java and Angular 
• Proficient in using support and helpdesk tools  

• Knowledge on cloud infrastructure is a plus 

• Excellent verbal and written communication 
• 4+ years of experience in helpdesk or L1 support 

• Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus. 
• Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users 
• Hands on experience in setting up or using web analytics and performance monitoring tools 
• Basic understanding of Web technologies including Java and Angular 
• Proficient in using support and helpdesk tools  

• Knowledge on cloud infrastructure is a plus 

We have a permanent opening for a Java Developer with one of our product based IT client.

Client: Intellect Design Area

Position: Java Developer

Job Location: Gurgaon

Website: http://www.knrglobal.com">www.knrglobal.com                                                                                                                                                                

About KNR: KNR Management Consultants is India’s forthcoming end-to-end HR service provider with focus on Executive Search; Offshore Recruitments; HR Consulting for client organisations worldwide.

KNR offers high quality services aimed at improving market place performance of its clients and facilitating the entry of foreign clients into India. We continuously strive toward being known in the industry as the best & the quickest by combining our functional specialist expertise with thorough research and speed to provide exceptionally responsive and effective services.

It is one of the leading executive search firm catering to the clients in Asia Pacific, Africa, Middle East, Europe & America and has been ranked among the top 50 most socially engaged organizations in Asia by LinkedIn in 2018.

About Intellect Design Arena:

Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their ambition to be the principal service provider to their customers.

Job Description-

1. Java

1. Spring
2. Micoservices

Key Job Functions/Requirements:

• Design, develop, implement, and maintain java application phases, code, and software.
• Conduct software analysis, programming, testing, and debugging, as well as recommending changes to improve the established processes.
• Transform requirements into stipulations and identify production and non-production application issues

Mesky is an innovative, massive, creative, and groundbreaking social e-commerce product offering a distinctive shopping experience to users in one and only integrated platform. 

It’s a B2B2C (business to business to consumer) integrated platform providing an All-in-One experience of “Shopping and Posting”.

Job Overview:

We are looking for a passionate UI / UX Designer Technology for one of our upcoming portfolio companies building a massive new innovation product & features.
You should be a strategic thinker, an effective communicator, and an expert in technological development.

Responsibilities and Duties:

Design and Build sophisticated and highly scalable apps using flutter.
Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
Translate and Build the designs and Wireframes into high-quality responsive UI code.
Explore feasible architectures for implementing new features.
Follow the best practices while developing the app and also keep everything structured and well documented.
Manage the code and project on Git in order to keep in sync with other team members and managers.
Communicate with the Project Manager regarding the status of projects and suggest appropriate deadlines for new functionalities.
Ensure security guidelines are always followed while developing the app.
Maintaining software through product lifecycle including design, development, verification, and bug fixes.
Perform time profiling and memory leaks assessment.

Requirements: Attributes, Experience:
B.Tech/B.E with 5+ years of experience in User Experience Design processes.

2 years preferably in e-commerce.

Experience in creating navigation maps, Interaction flows, wireframes, and Visual Design comps.

Coordination with business and marketing teams to better understand the product strategy and market positioning.

Performing client presentations at various project stages.

Creating assets for the Prototype Team/Development Team.

Coordinating with Programmer and Developer to execute the final user interfaces.

Strong Planning and Organizational Skills that go along with proper time management.

Excellent communication skills both written and verbal.

Responsibilities

• Design, develop and implement the android app in Kotlin
• Collaborate with other developers and non-technical teams
• Attend daily standup meetings
• Perform maintenance on existing web applications
• Provide innovative solutions
• Performance optimization

Required Technical Skills

• 2-5 years of experience in the development and maintenance of consumer-facing high traffic android applications with a desire to work in growing fast-paced startups.
• Worked on applications from scratch. Well versed with building apps for various screen density and sizes.
• Up to date on upcoming trends in android and its ecosystem with respect to design, architecture etc.
• Experience in optimizing all important parameters like network utilization, application size and battery.
• Experience with kotlin, coroutines, dagger, retrofit, rx-android and android architecture components etc.
• Understanding of MVVM or MVP architecture to maintain separation of concerns.
• Sound knowledge of object-oriented design concepts and algorithms.
• Experience with version control like SVN/Git

Join us to work on a software platform of national importance and contribute to Solving4Bharat.

We are the technology team behind https://play.google.com/store/apps/details?id=com.irctc.fot">https://play.google.com/store/apps/details?id=com.irctc.fot

Job description

Job Title

Performance Marketing Specialist

Department

Digital Marketing

Reports To

Designation: Performance Specialist

Job Overview

The Performance Marketing Specialist will work to help scale social advertising efforts geared towards growing profitable e-commerce revenue. This role is for someone who is able to find efficient growth via Ad Platform, and who will explore opportunities in International channels.

You thrive in building, maintaining, and optimising digital advertising campaigns and have an experimental and methodological approach. The position requires a blend of creativity, analytical skill, perseverance, and results-oriented problem-solving.

Responsibilities and Duties

• Manage and create the Performance Marketing Budget and ensure that User Acquisition and Retention performance reach the business objectives.
• Create affiliate and manage social media paid ad campaigns.
• Have executed lead generation proficiently through ad campaigns for an Ecommerce Website.
• Leverage data insights to identify root causes (i.e in daily channels operation) & build solutions, develop new ideas to improve and support branding department initiatives.
• Understand the markets in which we are performing and suggest new strategies on top of the competition.
• Work with other departments (e.g. product development, creative, merchandising, and sales) to ensure goal and strategy alignment, as well as to maintain brand identity
• Don’t limit your impact - you can further help us to grow by expanding into new channels, new markets, and new categories.
• Measurable improvements to perform. 
• Keep a track of weekly targets and reports.

Qualifications & Criteria:

• Fluent in written English
• 3+ years of hands-on e-commerce marketing experience, including some form of social advertising
• A self-starter mentality, a strong sense of ownership, and an appetite for learning
• Moderate to advanced Excel experience (pivot tables, graphs, etc.)
• Demonstrable success in improving account performance in direct response Facebook advertising, and a desire to champion. A similar online ad experience will be considered as well.
• Ability to uncover insights from data and use quantitative methods to answer questions and to find opportunities for optimisation
• An eye for good design and can create ad concepts quickly leveraging basic design thinking (note: graphics design experience is not required)
• A passion for marketing, social advertising, and a positive attitude in all regards
• A desire to remain up-to-date with trends, new features, and functionalities in social advertising
• A team-oriented mindset and the ability to work with a wide range of individuals
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.