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About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Implement consistent observability, deployment and IaC setups
- Patch production systems to fix security/performance issues
- Actively respond to escalations/incidents in the production environment from customers or the support team
- Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Participate in infrastructure security audits
Requirements:
- At least 5 years of experience in handling/building Production environments in AWS.
- At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
- Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.
DESIRED SKILLS AND EXPERIENCE
Strong analytical and problem-solving skills
Ability to work independently, learn quickly and be proactive
3-5 years overall and at least 1-2 years of hands-on experience in designing and managing DevOps Cloud infrastructure
Experience must include a combination of:
o Experience working with configuration management tools – Ansible, Chef, Puppet, SaltStack (expertise in at least one tool is a must)
o Ability to write and maintain code in at least one scripting language (Python preferred)
o Practical knowledge of shell scripting
o Cloud knowledge – AWS, VMware vSphere o Good understanding and familiarity with Linux
o Networking knowledge – Firewalls, VPNs, Load Balancers
o Web/Application servers, Nginx, JVM environments
o Virtualization and containers - Xen, KVM, Qemu, Docker, Kubernetes, etc.
o Familiarity with logging systems - Logstash, Elasticsearch, Kibana
o Git, Jenkins, Jira
- Significant experience of working in front-end web development
- Extensive programming experience in HTML5, CSS3, SASS or LESS, and Bootstrap, Foundation or Materialize
- Angular Material, Chart Libraries(D3, Leaflet, Amchart etc).
- Solid understanding and development experience in Angular
- Experience with Typescript
- Experience with tools like Redux, Webpack, Angular CLI and/or Gulp
- Experience consuming REST APIs
We are hiring candidates who are looking to work in a cloud environment and ready to learn and adapt to the evolving technologies.
Linux Administrator Roles & Responsibilities:
- 5+ or more years of professional experience with strong working expertise in Agile environments
- Deep knowledge in managing Linux servers.
- Managing Windows servers(Not Mandatory).
- Manage Web servers (Apache, Nginx).
- Manage Application servers.
- Strong background & experience in any one scripting language (Bash, Python)
- Manage firewall rules.
- Perform root cause analysis for production errors.
- Basic administration of MySQL, MSSQL.
- Ready to learn and adapt to business requirements.
- Manage information security controls with best practises and processes.
- Support business requirements beyond working hours.
- Ensuring highest uptimes of the services.
- Monitoring resource usages.
Skills/Requirements
- Bachelor’s Degree or Diploma in Computer Science, Engineering, Software Engineering or a relevant field.
- Experience with Linux-based infrastructures, Linux/Unix administration.
- Knowledge in managing databases such as My SQL, MS SQL.
- Knowledge of scripting languages such as Python, Bash.
- Knowledge in open-source technologies and cloud services like AWS, Azure is a plus. Candidates willing to learn will be preferred.
- Experience in managing web applications.
- Problem-solving attitude.
- 5+ years experience in the IT industry.
- Extensive experience in Javascript / NodeJS in the back end
- Front end frameworks such as Bootstrap, Pug, Jquery
- Experience in web frameworks like ExpressJS, Webpack
- Experience in Nginx, Redis, Apache Kafka and MQTT
- Experience with MongoDB
- Experience with Version Control Systems like Git / Mercurial
- Sound knowledge in Software engineering best practices
- Sound knowledge in RestFul API Design
- Working knowledge of Automated testing tools
- Experience in maintaining production servers (Optional)
- Experience with Azure DevOps (Optional)
- Experience in digital payments or financial services industry is a plus.
- Participation in the processes of strategic project-planning meetings.
- Be involved and participate in the overall application lifecycle.
- Collaborate with External Development Teams.
- Define and communicate technical and design requirements, understanding workflows and write code as per requirements.
- Develop functional and sustainable web applications with clean codes.
- Focus on coding and debugging.
1. Opportunity to join a very ambitious project starting in the Smart Automation field.
2. Initial team of two senior entrepreneurs already working in this area with strong skills in strategy, consulting, and business development.
3. Startup positioning, business plan, tactical and strategic activities plans minimizing funding needs already well defined.
4. More information will be communicated during the first interviews.
Must have:
1. Demonstrated experience through all phases of the technology life cycle, including project planning, requirements definition, architecture design, build/configuration, testing and operational transition, operating model, governance.
2. Masters' degree in Computer Science or related field.
3. Advanced technological skillset and a demonstrated history with technology.
4. Must have experience with PHP Codeigniter 3 and 4 AND HTML5, CSS3, Javascript (ES6 2020), JQuery, Codeigniter 4, PHP, MySQL, Nginx / Apache, AWS.
Optional: React.js , Node.js
5. Exceptional team management skills with excellent verbal and written communication.
6. Ability to delegate efficiently & decision making
7. Extensive industry knowledge with an eye towards the future & Passionate for achieving goals.
Specific duties include:
1. Creating technology standards and practices and ensuring adherence
2. Leading the strategy for technology platforms, partnerships and external relationships
3. Closely working with senior CTO and Building and managing the technology team
4. Overseeing research and development as well as special projects
5. Making recommendations to senior management through presentations and advocacy
6. Managing data systems implementation and monitoring their effectiveness in meeting business goals
7. Supervising software testing, and information systems security and maintenance
8. Managing staff in functional areas such as LAN/WAN architecture, systems operations, and hardware and software support
9 Anticipating and reacting to major technology changes
10 Developing technology contingency plans to keep projects on track
11 Supervising Web application and software development
Apart from all the formalities mentioned above, dedication & Passion is something that cannot be measured by any parameter, would love someone with the same passion as us and join with our journey.
Salary/Offer:
Only equity (based on candidate experiences) will be offered as of now. Salary will be there once the company is stable.