

About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Implement consistent observability, deployment and IaC setups
- Patch production systems to fix security/performance issues
- Actively respond to escalations/incidents in the production environment from customers or the support team
- Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Participate in infrastructure security audits
Requirements:
- At least 5 years of experience in handling/building Production environments in AWS.
- At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
- Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
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We are seeking an experienced Operations Lead to drive operational excellence and lead a dynamic team in our fast-paced environment. The ideal candidate will combine strong technical expertise in Python with proven leadership capabilities to optimize processes, ensure system reliability, and deliver results.
Key Responsibilities
- Team & stakeholder leadership - Lead 3-4 operations professionals and work cross-functionally with developers, system administrators, quants, and traders
- DevOps automation & deployment - Develop deployment pipelines, automate configuration management, and build Python-based tools for operational processes and system optimization
- Technical excellence & standards - Drive code reviews, establish development standards, ensure regional consistency with DevOps practices, and maintain technical documentation
- System operations & performance - Monitor and optimize system performance for high availability, scalability, and security while managing day-to-day operations
- Incident management & troubleshooting - Coordinate incident response, resolve infrastructure and deployment issues, and implement automated solutions to prevent recurring problems
- Strategic technical leadership - Make infrastructure decisions, identify operational requirements, design scalable architecture, and stay current with industry best practices
- Reporting & continuous improvement - Report on operational metrics and KPIs to senior leadership while actively contributing to DevOps process improvements
Qualifications and Experience
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Proven experience of at least 5 years as a Software Engineer including at least 2 years as a DevOps Engineer or similar role, working with complex software projects and environments.
- Excellent knowledge with cloud technologies, containers and orchestration.
- Proficiency in scripting and programming languages such as Python and Bash.
- Experience with Linux operating systems and command-line tools.
- Proficient in using Git for version control.
Good to Have
- Experience with Nagios or similar monitoring and alerting systems
- Backend and/or frontend development experience for operational tooling
- Previous experience working in a trading firm or financial services environment
- Knowledge of database management and SQL
- Familiarity with cloud platforms (AWS, Azure, GCP)
- Experience with DevOps practices and CI/CD pipelines
- Understanding of network protocols and system administration
Why You’ll Love Working Here
We’re a team that hustles—plain and simple. But we also believe life outside work matters. No cubicles, no suits—just great people doing great work in a space built for comfort and creativity.
Here’s what we offer:
💰 Competitive salary – Get paid what you’re worth.
🌴 Generous paid time off – Recharge and come back sharper.
🌍 Work with the best – Collaborate with top-tier global talent.
✈️ Adventure together – Annual offsites (mostly outside India) and regular team outings.
🎯 Performance rewards – Multiple bonuses for those who go above and beyond.
🏥 Health covered – Comprehensive insurance so you’re always protected.
⚡ Fun, not just work – On-site sports, games, and a lively workspace.
🧠 Learn and lead – Regular knowledge-sharing sessions led by your peers.
📚 Annual Education Stipend – Take any external course, bootcamp, or certification that makes you better at your craft.
🏋️ Stay fit – Gym memberships with equal employer contribution to keep you at your best.
🚚 Relocation support – Smooth move? We’ve got your back.
🏆 Friendly competition – Work challenges and extracurricular contests to keep things exciting.
We work hard, play hard, and grow together. Join us.
(P.S. We hire for talent, not pedigree—but if you’ve worked at a top tech co or fintech startup, we’d love to hear how you’ve shipped great products.)
(Candidates from Service based Companies apply-Looking for automation(shell or python scripting))
SHIFT- Shift time either US East coast or west coast (2:30 PM to 10:30 PM India time or 5 to 2 am india time)
Exp- 5 to 8 years
Salary- Upto 25 LPA
Hyderabad based candidates preferred!
Immediate joiners would be preferred!!
Role Objective:
- Ability to identify processes where efficiency could be improved via automation
- Ability to research, prototype, iterate and test automation solutions
- Good Technical understanding of Cloud service offering, with a sound appreciation of the associated business processes.
- Ability to build & maintain a strong working relationship with other Technical teams using the agile methodology (internal and external), Infrastructure Partners and Service Engagement Managers.
- Ability to shape and co-ordinate delivery of key initiatives to deliver improvements in stability
- Good understanding of the cost of the e2e service provision, and delivery of associated savings.
- Knowledge of web security principals
- Strong Linux experience – comfortable working from command line
- Some networking knowledge (routing, DNS)
- Knowledge of HA and DR concepts and experience implementing them
- Working with team to analyse and design infrastructure with 99.99% up-time.
Qualifications:
- Infrastructure automation through DevOps scripting (Eg Python, Ruby, PowerShell, Java, shell) or previous software development experience
- Experience in building and managing production cloud environments from the ground up.
- Hands-on, working experience with primary AWS services (EC2, VPC, RDS, Route53, S3)
- Knowledge on repository management (GitHub, SVN)
- Solid understanding of web application architecture and RDBMS (SQL Server preferred).
- Experience with IT compliance and risk management requirements is a bonus. (Eg Security, Privacy, HIPAA, SOX, etc)
- Strong logical, analytical and problem-solving skills with excellent communication skills.
- Should have degree in computer science, MIS, engineering or equivalent with 5+ years of experience.
- Should be willing to work in rotational shifts (including the nights)
Perks and benefits:
- Health & Wellness
- Paid time off
- Learning at work
- Fun at work
- Night shift allowance
- Comp off
- Pick and drop facility available to certain distance
Responsibilities
Provisioning and de-provisioning AWS accounts for internal customers
Work alongside systems and development teams to support the transition and operation of client websites/applications in and out of AWS.
Deploying, managing, and operating AWS environments
Identifying appropriate use of AWS operational best practices
Estimating AWS costs and identifying operational cost control mechanisms
Keep technical documentation up to date
Proactively keep up to date on AWS services and developments
Create (where appropriate) automation, in order to streamline provisioning and de-provisioning processes
Lead certain data/service migration projects
Job Requirements
Experience provisioning, operating, and maintaining systems running on AWS
Experience with Azure/AWS.
Capabilities to provide AWS operations and deployment guidance and best practices throughout the lifecycle of a project
Experience with application/data migration to/from AWS
Experience with NGINX and the HTTP protocol.
Experience with configuration and management software such as GIT Strong analytical and problem-solving skills
Deployment experience using common AWS technologies like VPC, and regionally distributed EC2 instances, Docker, and more.
Ability to work in a collaborative environment
Detail-oriented, strong work ethic and high standard of excellence
A fast learner, the Achiever, sets high personal goals
Must be able to work on multiple projects and consistently meet project deadlines
· 7-15 years’ experience in a telco Service provider environment, planning/configuring/documenting network assets and inventory.
· Demonstrate good technical expertise to vendor equipment : WDM (Ciena / Infinera /Adva), Ethernet, IP (Cisco/Ciena/Nokia/Juniper), Voice (DMS, EWSD)
· Good understanding of WDM and Ethernet technologies.
· Experience of Infrastructure planning and network rollout
· Exposure to Infrastructure element planning / implementation e.g. Copper, Fibre , Racks, Telecom Nodes , Power plants , Transmission Towers etc.
· Proficient in MS-Excel and Visio
· Experience in planning and implementation of large scale network transformation programme
- 3 - 6 years of software development, and operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
- Design cloud infrastructure that is secure, scalable, and highly available on AWS
- Experience managing any distributed NoSQL system (Kafka/Cassandra/etc.)
- Experience with Containers, Microservices, deployment and service orchestration using Kubernetes, EKS (preferred), AKS or GKE.
- Strong scripting language knowledge, such as Python, Shell
- Experience and a deep understanding of Kubernetes.
- Experience in Continuous Integration and Delivery.
- Work collaboratively with software engineers to define infrastructure and deployment requirements
- Provision, configure and maintain AWS cloud infrastructure
- Ensure configuration and compliance with configuration management tools
- Administer and troubleshoot Linux-based systems
- Troubleshoot problems across a wide array of services and functional areas
- Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
- Perform infrastructure cost analysis and optimization
- AWS
- Docker
- Kubernetes
- Envoy
- Istio
- Jenkins
- Cloud Security & SIEM stacks
- Terraform
We are looking for a DevOps Engineer for managing the interchange of data between the server and the users. Your primary responsibility will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to request from the frontend. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of frontend technologies is necessary as well.
What we are looking for
- Must have strong knowledge of Kubernetes and Helm3
- Should have previous experience in Dockerizing the applications.
- Should be able to automate manual tasks using Shell or Python
- Should have good working knowledge on AWS and GCP clouds
- Should have previous experience working on Bitbucket, Github, or any other VCS.
- Must be able to write Jenkins Pipelines and have working knowledge on GitOps and ArgoCD.
- Have hands-on experience in Proactive monitoring using tools like NewRelic, Prometheus, Grafana, Fluentbit, etc.
- Should have a good understanding of ELK Stack.
- Exposure on Jira, confluence, and Sprints.
What you will do:
- Mentor junior Devops engineers and improve the team’s bar
- Primary owner of tech best practices, tech processes, DevOps initiatives, and timelines
- Oversight of all server environments, from Dev through Production.
- Responsible for the automation and configuration management
- Provides stable environments for quality delivery
- Assist with day-to-day issue management.
- Take lead in containerising microservices
- Develop deployment strategies that allow DevOps engineers to successfully deploy code in any environment.
- Enables the automation of CI/CD
- Implement dashboard to monitors various
- 1-3 years of experience in DevOps
- Experience in setting up front end best practices
- Working in high growth startups
- Ownership and Be Proactive.
- Mentorship & upskilling mindset.
- systems and applications
what you’ll get- Health Benefits
- Innovation-driven culture
- Smart and fun team to work with
- Friends for life
Job Brief:
We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.
Job Location:
Pune.
Job Description:
- Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
- Experience interacting with customer.
- Excellent communication.
- Hands-on in creating and managing Jenkins job, Groovy scripting.
- Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
- Experience in Maven.
- Experience in scripting languages like Bash, Powershell, Python.
- Experience in automation tools like Terraform, Ansible, Chef, Puppet.
- Excellent troubleshooting skills.
- Experience in Docker and Kuberneties with creating docker files.
- Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.
- 7-10 years experience with secure SDLC/DevSecOps practices such as automating security processes within CI/CD pipeline.
- At least 4 yrs. experience designing, and securing Data Lake & Web applications deployed to AWS, Azure, Scripting/Automation skills on Python, Shell, YAML, JSON
- At least 4 years of hands-on experience with software development lifecycle, Agile project management (e.g. Jira, Confluence), source code management (e.g. Git), build automation (e.g. Jenkins), code linting and code quality (e.g. SonarQube), test automation (e.g. Selenium)
- Hand-on & Solid understanding of Amazon Web Services & Azure-based Infra & applications
- Experience writing cloud formation templates, Jenkins, Kubernetes, Docker, and microservice application architecture and deployment.
- Strong know-how on VA/PT integration in CI/CD pipeline.
- Experience in handling financial solutions & customer-facing applications
Roles
- Accelerate enterprise cloud adoption while enabling rapid and stable delivery of capabilities using continuous integration and continuous deployment principles, methodologies, and technologies
- Manage & deliver diverse cloud [AWS, Azure, GCP] DevSecOps journeys
- Identify, prototype, engineer, and deploy emerging software engineering methodologies and tools
- Maximize automation and enhance DevSecOps pipelines and other tasks
- Define and promote enterprise software engineering and DevSecOps standards, practices, and behaviors
- Operate and support a suite of enterprise DevSecOps services
- Implement security automation to decrease the loop between the development and deployment processes.
- Support project teams to adopt & integrate the DevSecOps environment
- Managing application vulnerabilities, Data security, encryption, tokenization, access management, Secure SDLC, SAST/DAST
- Coordinate with development and operations teams for practical automation solutions and custom flows.
- Own DevSecOps initiatives by providing objective, practical and relevant ideas, insights, and advice.
- Act as Release gatekeeper with an understanding of OWASP top 10 lists of vulnerabilities, NIST SP-800-xx, NVD, CVSS scoring, etc concepts
- Build workflows to ensure a successful DevSecOps journey for various enterprise applications.
- Understand the strategic direction to reach business goals across multiple projects & teams
- Collaborate with development teams to understand project deliverables and promote DevSecOps culture
- Formulate & deploy cloud automation strategies and tools
Skills
- Knowledge of the DevSecOps culture and principles.
- An understanding of cloud technologies & components
- A flair for programming languages such as Shell, Python, Java Scripts,
- Strong teamwork and communication skills.
- Knowledge of threat modeling and risk assessment techniques.
- Up-to-date knowledge of cybersecurity threats, current best practices, and the latest software.
- An understanding of programs such as Puppet, Chef, ThreatModeler, Checkmarx, Immunio, and Aqua.
- Strong know-how of Kubernetes, Docker, AWS, Azure-based deployments
- On the job learning for new programming languages, automation tools, deployment architectures
Roles and Responsibilities
● Managing Availability, Performance, Capacity of infrastructure and applications.
● Building and implementing observability for applications health/performance/capacity.
● Optimizing On-call rotations and processes.
● Documenting “tribal” knowledge.
● Managing Infra-platforms like
- Mesos/Kubernetes
- CICD
- Observability(Prometheus/New Relic/ELK)
- Cloud Platforms ( AWS/ Azure )
- Databases
- Data Platforms Infrastructure
● Providing help in onboarding new services with the production readiness review process.
● Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
● Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
● Working with the Dev team to have an in-depth understanding of the application architecture and its bottlenecks.
● Identifying observability gaps in product services, infrastructure and working with stake owners to fix it.
● Managing Outages and doing detailed RCA with developers and identifying ways to avoid that situation.
● Managing/Automating upgrades of the infrastructure services.
● Automate toil work.
Experience & Skills
● 3+ Years of experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.
● A collaborative spirit with the ability to work across disciplines to influence, learn, and deliver.
● A deep understanding of computer science, software development, and networking principles.
● Demonstrated experience with languages, such as Python, Java, Golang etc.
● Extensive experience with Linux administration and good understanding of the various linux kernel subsystems (memory, storage, network etc).
● Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
● Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
● Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure solutions like Microsoft Azure or Google Cloud.
● Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker, Argo etc.
● Experience in managing and deploying containerized environments using Docker,
Mesos/Kubernetes is a plus.
● Experience with multiple datastores is a plus (MySQL, PostgreSQL, Aerospike,
Couchbase, Scylla, Cassandra, Elasticsearch).
● Experience with data platforms tech stacks like Hadoop, Hive, Presto etc is a plus

• Develop and maintain CI/CD tools to build and deploy scalable web and responsive applications in production environment
• Design and implement monitoring solutions that identify both system bottlenecks and production issues
• Design and implement workflows for continuous integration, including provisioning, deployment, testing, and version control of the software.
• Develop self-service solutions for the engineering team in order to deliver sites/software with great speed and quality
o Automating Infra creation
o Provide easy to use solutions to engineering team
• Conduct research, tests, and implements new metrics collection systems that can be reused and applied as engineering best practices
o Update our processes and design new processes as needed.
o Establish DevOps Engineer team best practices.
o Stay current with industry trends and source new ways for our business to improve.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Manage timely resolution of all critical and/or complex problems
• Maintain, monitor, and establish best practices for containerized environments.
• Mentor new DevOps engineers
What you will bring
• The desire to work in fast-paced environment.
• 5+ years’ experience building, maintaining, and deploying production infrastructures in AWS or other cloud providers
• Containerization experience with applications deployed on Docker and Kubernetes
• Understanding of NoSQL and Relational Database with respect to deployment and horizontal scalability
• Demonstrated knowledge of Distributed and Scalable systems Experience with maintaining and deployment of critical infrastructure components through Infrastructure-as-Code and configuration management tooling across multiple environments (Ansible, Terraform etc)
• Strong knowledge of DevOps and CI/CD pipeline (GitHub, BitBucket, Artifactory etc)
• Strong understanding of cloud and infrastructure components (server, storage, network, data, and applications) to deliver end-to-end cloud Infrastructure architectures and designs and recommendations
o AWS services like S3, CloudFront, Kubernetes, RDS, Data Warehouses to come up with architecture/suggestions for new use cases.
• Test our system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed
Good to have
• Experience with code quality tools, static or dynamic code analysis and compliance and undertaking and resolving issues identified from vulnerability and compliance scans of our infrastructure
• Good knowledge of REST/SOAP/JSON web service API implementation
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