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Senior Infrastructure Engineer
Senior Infrastructure Engineer
HappyFox's logo

Senior Infrastructure Engineer

Lindsey A's profile picture
Posted by Lindsey A
5 - 10 yrs
₹10L - ₹15L / yr
Chennai, Bengaluru (Bangalore)
Skills
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)
API
TCP/IP
HTTP
Amazon EC2
ECS
skill iconPython
CI/CD
Terraform
Nginx
skill iconPostgreSQL
skill iconRedis

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

 

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

 

To know more, Visit! - https://www.happyfox.com/

 

Responsibilities:

  • Build and scale production infrastructure in AWS for the HappyFox platform and its products.
  • Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
  • Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
  • Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
  • Implement consistent observability, deployment and IaC setups
  • Patch production systems to fix security/performance issues
  • Actively respond to escalations/incidents in the production environment from customers or the support team
  • Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
  • Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
  • Participate in infrastructure security audits

 

Requirements:

  • At least 5 years of experience in handling/building Production environments in AWS.
  • At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
  • Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
  • Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
  • Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
  • Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
  • Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
  • Experience in setting up and managing test/staging environments, and CI/CD pipelines.
  • Experience in IaC tools such as Terraform or AWS CDK
  • Passion for making systems reliable, maintainable, scalable and secure.
  • Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
  • Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About HappyFox

Founded :
2012
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.


We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.


To know more, Visit! https://www.happyfox.com/

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