Senior Infrastructure Engineer at HappyFox · Chennai, Bengaluru (Bangalore) · 5 - 10 years · ₹10L - ₹15L / yr · Bootstrapped · Posted 11 May 2023

About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Implement consistent observability, deployment and IaC setups
- Patch production systems to fix security/performance issues
- Actively respond to escalations/incidents in the production environment from customers or the support team
- Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Participate in infrastructure security audits
Requirements:
- At least 5 years of experience in handling/building Production environments in AWS.
- At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
- Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
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Location : Mumbai
Big Picture (The Opportunity) :
Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !
What do we want from you ? (Our Expectations) :
- Zero to 2 years experience in Linux Operating System.
- Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
- An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.
What are you required to do ? (Your Responsibilities) :
- Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
- Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
- Proactively monitoring system performance and capacity planning.
- Providing technical support to customers for Applications, Operating systems, and networking.
- Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
- Fault finding, analysis and logging information for reporting of performance exceptions.
- Maintain best practices on managing systems and services across all environments.
Skills & Qualification Required (Add Value) :
- Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
- He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
- You should possess excellent communication skills .
- Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
About the Team
SecurITe’s mission is to build an Agentic-AI driven security platform that protects critical infrastructure from modern cyber threats. Our focus is on delivering highly performant, resilient, and intelligent network security systems that help defenders stay ahead of adversaries.
About the Role
We’re looking for an exceptional Platform Engineer to help lead the development of our next-generation cybersecurity AI platform. This is a rare opportunity to shape how agentic AI transforms the future of cyber defense.
As a Platform Engineer, you will design, build, and operate the foundational infrastructure, deployment systems, and developer platforms that power our cybersecurity products across cloud and on-premise environments. You will work at the intersection of infrastructure engineering, cloud-native technologies, automation, reliability, and security to enable scalable and resilient product delivery.
You’ll collaborate closely with AI/ML, backend, security, QA, and product engineering teams to create self-service platforms, deployment pipelines, observability systems, and operational tooling that accelerate innovation while maintaining enterprise-grade reliability and security.
This role is ideal for Linux platform engineers and system specialists who excel at solving complex system challenges, automating wherever possible, and building resilient platforms that enable teams to move faster with confidence.
Why This Role Matters
Cybersecurity is undergoing a fundamental shift. AI is no longer an enhancement—it’s becoming the core engine of how detection, investigation, and response are executed. As our Platform Engineer, you will architect and build the infrastructure, automation, deployment, and operational systems that make this transformation real.
Your work will directly influence the scalability, reliability, and security of our AI-driven cybersecurity platform across both cloud and enterprise on-premise deployments. You’ll help establish the operational backbone that enables rapid innovation, secure product delivery, and resilient large-scale deployments in mission-critical environments.
This is a chance to solve novel technical challenges involving distributed systems, hybrid infrastructure, observability, automation, and secure software delivery while shaping how defenders outpace modern attackers.
What You’ll Do
● Design, build, and own AWS infrastructure from the ground up (VPC architecture, EC2 fleet management, IAM, networking, security groups)
● Administer and harden AlmaLinux VMs across production, staging, and dev environments
● Build automation for provisioning, patching, and configuration management (infrastructure-as-code, config management tooling)
● Design and implement observability: monitoring, logging, alerting, and on-call-worthy SLAs from scratch
● Lead incident response — diagnosis, RCA, and post-incident documentation — with no dedicated ops team to escalate to
● Make and document build-vs-buy and architecture decisions as the product and team scale
● Work directly with founders/engineering to translate ambiguous asks into scoped technical plans
Impact You’ll Have
● Accelerate engineering velocity through scalable developer platforms and automation
● Improve deployment reliability, platform uptime, and operational efficiency
● Enable secure and scalable AI-driven cybersecurity workloads
● Reduce operational overhead through infrastructure automation and self-service systems
● Help establish enterprise-grade cloud and on-premise deployment capabilities
● Enhance product resiliency, observability, and operational excellence
● Shape the long-term platform architecture powering next-generation cybersecurity products
● Enable rapid and secure delivery of critical security innovations to customers
Required Experience
● 4+ years hands-on Linux administration (RHEL-family strongly preferred — AlmaLinux, CentOS, RHEL)
● Deep Linux internals: systemd, networking, storage/LVM, process/resource management, kernel-level troubleshooting
● Real AWS architecture experience — not just operating existing infra, but designing it (VPC, EC2, IAM, security groups, networking)
● Demonstrated ability to scope and solve ambiguous problems independently, without a runbook or senior engineer to defer to
● Scripting/automation proficiency (Python and/or Bash) beyond one-off scripts — built tooling that runs unattended
● Track record of end-to-end ownership: has designed, built, and operated a system (not just contributed to one)
● Clear, proactive communicator — documents decisions and explains reasoning without being asked
Required Skills & Qualifications
● Strong Linux system administration and troubleshooting skills
● Redhat certifications
● Strong understanding of networking fundamentals, security, and distributed systems
● Proficiency with Docker, and container orchestration
● Experience with Terraform, Ansible, or similar infrastructure automation tools
● Strong scripting or programming skills in Python, Bash, or Go
● Knowledge of observability tools such as Prometheus, Grafana, ELK, or OpenTelemetry
● Understanding of platform security best practices and secure infrastructure design
● Familiarity with virtualization technologies and hybrid infrastructure environments
● Strong problem-solving and debugging abilities
● Excellent communication and collaboration skills
● Ability to thrive in fast-paced startup environments
Nice to Have
● Configuration management/automation at scale (Ansible, AWX, Terraform, or similar)
● Monitoring/observability stack experience (Prometheus, Grafana, Zabbix, ELK, Datadog)
● Container experience (Docker; Kubernetes a plus but not core to this VM-based stack)
● Experience in a startup or small-team environment where infra was built from scratch
● Security/compliance exposure (vulnerability remediation, hardening, SSO/access control)
The Mindset
Problem Solver
You thrive on complex, ambiguous challenges and engineer elegant solutions.
Ownership-Driven
You take initiative, move fast, and deliver outcomes without hand-holding.
Continuous Learner
You stay ahead of the curve in AI, ML, cloud-native technologies, and emerging infrastructure trends.
Startup DNA
You excel in fast-moving environments where priorities evolve and impact is immediate.
Location: Bangalore preferred / Hybrid as applicable
Experience: 3+ years
Education: B.E/B.Tech in Computer Science, Engineering or a related technical discipline
Salary: Above market standards, flexible for the right candidate
Career growth: Long-term opportunity with potential to lead DevOps architecture and cloud platform operations
About FrontM
FrontM builds software platforms for frontline workforces operating in remote and low-connectivity environments, with a strong focus on the maritime industry. The platform supports communication, collaboration, healthcare, learning, welfare and operational workflows across mobile, web, kiosk and connected device environments.
The platform runs across cloud infrastructure, constrained networks and specialised customer environments, requiring reliable DevOps practices, strong observability, secure architecture and careful operational discipline.
Role Summary
As a Senior DevOps Engineer, you will take ownership of FrontM’s AWS cloud infrastructure, CI/CD pipelines, platform reliability and technical operations. You will work closely with the VP of Delivery, CTO and CEO to maintain secure, scalable and high-availability infrastructure for FrontM’s production systems.
This role requires strong hands-on DevOps experience, broad AWS knowledge, Kubernetes experience and the ability to troubleshoot complex networking and production issues across multi-domain SaaS environments.
Key Responsibilities
Cloud Infrastructure & DevOps Architecture (≈45%)
· Own, maintain and improve AWS cloud infrastructure for FrontM platforms
· Create and maintain Terraform scripts for infrastructure deployment and management
· Manage Kubernetes workloads deployed within AWS EKS
· Support multi-zone AWS infrastructure design for availability, resilience and scale
· Maintain AWS services including Route 53, EC2, API Gateway, VPC, VPN, AWS Cognito, ElastiCache, DynamoDB and Lambda
· Contribute to DevOps architecture planning in line with FrontM’s platform roadmap
CI/CD, Operations & Platform Reliability (≈35%)
· Build, maintain and improve CI/CD pipelines for backend and platform services
· Oversee technical operations with hands-on administration, monitoring and release support
· Ensure continuous server uptime, stability, performance and maintainability
· Debug, respond to and restore system outages in production and staging environments
· Improve observability across infrastructure and applications, including migration from Elastic stack to logz.io
· Support backend stability, scale and performance across Node.js, Java and related services
Security, Networking & Production Support (≈20%)
· Maintain AWS security configurations, access controls and monitoring practices
· Support complex networking requirements across multi-domain SaaS implementations
· Troubleshoot network, infrastructure and access issues with internal teams and customer-side users
· Work with backend teams to support API integrations and infrastructure abstractions for complex requirements
· Document operational procedures, incident findings and technical support steps clearly
Required Technical Skills
Cloud Infrastructure & AWS
· Strong hands-on experience with AWS infrastructure and cloud operations
· Experience with Route 53, EC2, API Gateway, VPC, VPN, AWS Cognito, ElastiCache, DynamoDB and Lambda
· Experience with AWS security setup, monitoring and multi-zone infrastructure
· Ability to manage infrastructure using Terraform
Kubernetes, CI/CD & Observability
· Strong experience with Kubernetes, preferably AWS EKS
· Extensive CI/CD and DevOps experience
· Experience with infrastructure observability and application monitoring tools
· Ability to diagnose production bottlenecks, server failures and performance issues
Backend, Networking & SaaS Operations
· Experience supporting Node.js, Java and backend system procedures for stability and scale
· Good understanding of APIs, integrations and backend service dependencies
· Experience with complex networking and multi-domain SaaS implementations
· Ability to troubleshoot technical issues with non-technical end users
Nice to Have
· Experience with MongoDB clusters in MongoDB Atlas
Personal Attributes
· Strong ownership mindset for uptime, reliability and production stability
· Practical problem-solving approach with the ability to act quickly during incidents
· Clear written and spoken communication in English
· Ability to work independently and coordinate with senior management when required
· Comfortable working in fast-moving engineering teams
· Attention to detail in security, monitoring, documentation and operational processes
Why join FrontM?
Long-Term Career Growth
Opportunity to work on cloud infrastructure used by global maritime and remote workforce customers, with scope to grow into DevOps architecture and platform leadership roles.
Engineering Challenges That Matter
Work on infrastructure that supports applications used in remote, low-bandwidth and operationally demanding environments.
Broad Technical Ownership
Take responsibility across cloud infrastructure, Kubernetes, CI/CD, observability, networking, security and production reliability.
Apply now
Join a team focused on building reliable software infrastructure for real-world use cases and contribute to systems used across the global maritime workforce.

Job Title: TechOps Engineer
Location: Bengaluru, India (Hybrid)
Employment Type: Full-time
Experience: 6 Month-2 years (Excluding Internship)
Shift Timing: 2 PM to 11 PM IST
Role Overview
We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. Engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.
What you’ll do:
- Ensure system reliability, uptime, and performance of global platform.
- Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule)
- Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization.
- Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
- End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
- Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
- Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
- Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
- Collaborate with development, operations and support teams to build scalable and resilient systems.
- Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
- Participate in capacity planning, performance tuning, and resource optimization.
- Integrate security and compliance best practices into all infrastructure operations.
- Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
- Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
- Flexible to resolve blocking issues during off hours or weekends if required.
What We’re Looking For:
Basic Qualifications and skills
- Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
- Overall 1 years of experience as a Site Reliability Engineer, Technical project coordinator role.
- Proven experience of SRE or Technical Project Coordination with IoT or connected devices based platforms.
- Experience with incident management and on-call best practices. Provide support to on call engineers.
- Excellent analytical and problem-solving skills with a proactive mindset.
- Hands-on experience with AWS Cloud and IaC tools such as Terraform or Ansible.
- Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
- Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
- Fluency in English (spoken and written).
- Successfully recommission or decommission chargers following changes in our network.
- Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.
Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.
What We Offer
- Work with some of the brightest minds in the emerging EV industry.
- Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
- Freedom to suggest, implement, and innovate on systems, processes, and technologies.
- Daily ownership in a high-growth, challenging environment.
- Flexible work environment with hybrid schedules and virtualization options.
- Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.
Job Title : SDE 3 – Infrastructure Platform Engineer
Experience : 5.5 to 8.5 Years
Number of Positions : 2
Employment Type : C2H (Contract to Hire)
Work Mode : Remote during contractual period → 5 Days WFO after conversion
Contract Duration : 3 Months
Post-Conversion Location : Pune
Notice Period : Immediate Joiners / Serving Notice Period / Up to 15 Days preferred
(Candidates officially serving a 30-day notice period may also be considered if they are on the bench and have a negotiable joining date)
Role Overview :
We are looking for an experienced SDE 3 – Infrastructure Platform Engineer to design, build, and operate scalable, secure, and highly reliable cloud infrastructure and internal platform capabilities.
The ideal candidate will have strong hands-on experience in Cloud Infrastructure, Infrastructure as Code (IaC), CI/CD, Docker, Kubernetes, automation, observability, networking, and distributed systems.
Mandatory Skills : AWS / Azure / GCP, Terraform / CloudFormation, Kubernetes, Docker, CI/CD, Platform / Infrastructure Engineering, Python / Go / Java / Ruby, Networking, Cloud Security, Distributed Systems, Scalability & Reliability, Strong Coding & Automation.
Key Responsibilities :
- Design and maintain scalable, highly available infrastructure on AWS / GCP / Azure.
- Build and manage Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar tools.
- Develop automation for infrastructure provisioning, deployments, monitoring, and operations.
- Manage and optimize Docker and Kubernetes workloads.
- Build internal platform tools to improve developer productivity and engineering efficiency.
- Implement monitoring, logging, alerting, and observability solutions.
- Participate in incident response, RCA, postmortems, and reliability improvements.
- Design and improve CI/CD pipelines and deployment automation.
- Contribute to system design, architecture discussions, scalability, security, and cost optimization.
- Collaborate with application, data, and product engineering teams.
Required Skills :
- 5.5 to 8.5 years of experience in Infrastructure / Platform Engineering or similar roles.
- Strong hands-on experience with AWS, GCP, or Azure.
- Strong expertise in Terraform / CloudFormation.
- Experience with CI/CD, Docker, and Kubernetes.
- Strong programming skills in at least one of:
- Python, Go, Java, or Ruby.
- Good understanding of networking, cloud security, distributed systems, scalability, and reliability.
- Experience working with production infrastructure and highly available systems.
- Strong troubleshooting and problem-solving skills.
Nice to Have :
- Experience with SRE practices and production on-call ownership.
- Experience in fintech, payments, banking, or transaction-heavy systems.
- Knowledge of cloud security, compliance, or FinOps/cost optimization.
- Experience building internal developer platforms or productivity tools.
- Previous product company experience.
Interview Process :
Round 1 : Take-Home Coding Assignment – Submit within 48 hours
Round 2 : Coding Assignment Discussion – 1 Hour
Round 3 : Technical Managerial Round – 30 Minutes
Note : The take-home coding assignment is mandatory. Candidates should be comfortable completing and submitting the assignment within 48 hours before proceeding.
Ideal Candidate :
Strong Platform / Infrastructure Engineer with hands-on experience in :
Cloud + Terraform / CloudFormation + Kubernetes + CI/CD + Programming + SRE / Production Operations
Pure DevOps profiles without strong coding and platform engineering experience are not preferred.
Job Title: AWS Cloud Engineer (Terraform & Monitoring Tools)
Experience: 8–10 Years
Location: Bangalore / Hyderabad
Joining: Immediate Joiners Preferred - 20 day serving
Job Description:
We are looking for an experienced AWS Cloud Engineer with 8+ years of experience in cloud infrastructure, automation, and monitoring. The ideal candidate should have strong expertise in AWS, Terraform, and at least one monitoring/observability tool such as Splunk, AppDynamics, or Grafana.
Required Skills:
- 8–10 years of IT experience with strong AWS cloud expertise
- Hands-on experience with Terraform for Infrastructure as Code (IaC)
- Experience with Splunk, AppDynamics, or Grafana (any one mandatory)
- Knowledge of cloud monitoring, logging, and performance optimization
- Experience with CI/CD pipelines and cloud infrastructure automation
- Strong troubleshooting, analytical, and communication skills
Job Summary
We are looking for an experienced AWS Cloud Engineer with strong expertise in AWS infrastructure, deployment, migration, and cloud operations. The candidate should have hands-on experience managing AWS services such as EC2, EBS, S3, EFS, and FSx, along with infrastructure provisioning, migration, troubleshooting, and optimization.
Key Responsibilities
- Design, deploy, configure, and manage AWS infrastructure environments.
- Perform application and infrastructure migration to AWS.
- Provision and manage EC2 instances, including configuration, scaling, patching, and troubleshooting.
- Manage EBS volumes, snapshots, backups, and storage performance.
- Configure and administer S3 buckets, storage policies, lifecycle management, and access controls.
- Manage EFS for scalable shared file storage.
- Implement and manage Amazon FSx file systems based on application requirements.
- Monitor AWS infrastructure performance, availability, and capacity.
- Troubleshoot infrastructure, networking, storage, and deployment-related issues.
- Implement security best practices including IAM, security groups, encryption, and access controls.
- Support backup, disaster recovery, high availability, and business continuity requirements.
- Optimize AWS resources for performance, scalability, reliability, and cost.
Mandatory Skills
- Strong hands-on experience in AWS Cloud Infrastructure.
- Expertise in EC2, EBS, S3, EFS, and FSx.
- Experience in AWS deployment and migration projects.
- Strong knowledge of AWS networking concepts such as VPC, Subnets, Route Tables, Security Groups, and Load Balancers.
- Experience with IAM and AWS security best practices.
- Good knowledge of AWS monitoring and troubleshooting.
- Experience with cloud infrastructure automation using Terraform or CloudFormation is preferred.
- Strong Linux administration and troubleshooting skills.
- Good understanding of backup, disaster recovery, and high-availability concepts
- Linux troubleshooting
- Hands-on AWS
- Production/Application Support
- Bash/Shell/Python
- Monitoring/log analysis
- Incident resolution
- Application deployment/support
- Basic networking and database knowledge
- Production/batch support exposure
- Willingness for rotational weekend/critical production support

Platform Engineer
Location: Bengaluru, India (Hybrid)
Employment Type: Full-time
Experience: 2-4 years
About Compnay
This is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.
Operating over 70,000 charge points globally, this is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.
Role Overview
What you’ll do:
- Ensure system reliability, uptime, and performance of global platform.
- Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule).
- Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization.
- Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
- Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
- Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
- Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
- Collaborate with development, operations and support teams to build scalable and resilient systems.
- Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
- Participate in capacity planning, performance tuning, and resource optimization.
- Integrate security and compliance best practices into all infrastructure operations.
- Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
- Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
- Flexible to resolve blocking issues during off hours or weekends if required.
What We’re Looking For:
Basic Qualifications and Skills
- Bachelor’s degree in Engineering, Electrical, ECE, Computer Science, Information Technology, or related field.
- 2–4 years of overall experience with at least 1+ years of experience as a Site Reliability Engineer, DevOps Engineer, or Technical Project Coordinator.
- Proven experience of DevOps, SRE or Technical Project Coordination with IoT or connected devices-based platforms.
- Experience with incident management and on-call best practices. Provide support to on-call engineers.
- Excellent analytical and problem-solving skills with a proactive mindset.
- Expertise with monitoring and observability tools (Dynatrace, Prometheus, Grafana, Zabbix, etc.).
- Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2, S3, RDS, Lambda).
- Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
- Fluency in English (spoken and written).
- Successfully recommission or decommission chargers following changes in our network.
- Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.
Additional Information
- This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions.
- Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support on-call engineers.
- This role may involve EU or US time-zone shifts based on business requirements.
- Shift timing: 2 PM IST to 11 PM IST.
What is required to be successful in this role:
- Global platform experience (B2C or B2B).
- AWS native service experience.
- Firmware deployment and cloud cost optimization experience.
- Strong exposure to monitoring and alerts.
- Experience with firmware rollout, IoT devices onboarding and offboarding will be an added advantage.
- Experience as an SRE or DevOps Engineer with some exposure to Project Management or Technical Project Management in IoT-based projects will be helpful.
What We Offer
- Work with some of the brightest minds in the emerging EV industry.
- Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
- Freedom to suggest, implement, and innovate on systems, processes, and technologies.
- Daily ownership in a high-growth, challenging environment.
- Flexible work environment with hybrid schedules and virtualization options.
- Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.
Job Title : DevOps Engineer – Linux, AWS & Infrastructure
Experience : 3+ Years
Location : Sector 48, Gurgaon
Work Mode : 6 Days WFO – Monday to Saturday
Week Off : 01st & 03rd Saturday Off
Employment Type : Full-Time
Job Summary :
We are looking for a DevOps Engineer with strong hands-on experience in Linux, Networking, Server Administration, AWS, CI/CD, Containers, Kubernetes, and Infrastructure Automation. The ideal candidate should have strong troubleshooting skills, production ownership, and the ability to manage and automate infrastructure reliably.
Key Responsibilities :
- Manage and troubleshoot Linux servers, bare-metal infrastructure, and server environments.
- Perform system administration, networking, performance monitoring, and production troubleshooting.
- Design, maintain, and optimize Jenkins-based CI/CD pipelines and deployment workflows.
- Manage Docker containers and Kubernetes environments.
- Work with AWS Cloud services, infrastructure, security, and deployment environments.
- Monitor system health, application performance, logs, and infrastructure using appropriate monitoring and logging tools.
- Implement and maintain Infrastructure as Code (IaC) using tools such as Terraform or CloudFormation.
- Automate repetitive operational tasks using Python, Bash, Shell scripting, or similar technologies.
- Implement infrastructure and application security, access controls, patching, and hardening.
- Investigate production incidents, perform root-cause analysis (RCA), and drive issues to resolution.
- Take end-to-end ownership of infrastructure reliability, availability, and operational issues.
- Collaborate with development and other engineering teams to improve deployment, scalability, and system reliability.
Mandatory Skills :
Linux & Networking | Bare Metal / Server Administration | Jenkins / CI-CD | Docker / Containers | AWS Cloud | Kubernetes | Git | Monitoring & Logging | Security | Infrastructure as Code (IaC) | Automation / Scripting | Production Troubleshooting & Ownership
Preferred Skills :
- Strong understanding of TCP/IP, DNS, HTTP/HTTPS, SSH, load balancing, and networking fundamentals.
- Hands-on experience with Terraform / CloudFormation.
- Experience with Prometheus, Grafana, ELK / EFK, CloudWatch, or similar monitoring / logging tools.
- Good understanding of Linux performance troubleshooting, processes, memory, disk, networking, and file systems.
- Experience handling production incidents, RCA, deployments, and system reliability.
- Exposure to cloud security, IAM, secrets management, and server hardening.
What We’re Looking For :
- 3+ years of hands-on experience in DevOps / SRE / Infrastructure Engineering.
- Strong practical knowledge rather than certification-based/theoretical understanding.
- Good troubleshooting and analytical skills.
- Strong sense of ownership and accountability for production systems.
- Comfortable working in a 6-day work-from-office environment.











