
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Implement consistent observability, deployment and IaC setups
- Patch production systems to fix security/performance issues
- Actively respond to escalations/incidents in the production environment from customers or the support team
- Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Participate in infrastructure security audits
Requirements:
- At least 5 years of experience in handling/building Production environments in AWS.
- At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
- Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
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We are seeking an experienced Operations Lead to drive operational excellence and lead a dynamic team in our fast-paced environment. The ideal candidate will combine strong technical expertise in Python with proven leadership capabilities to optimize processes, ensure system reliability, and deliver results.
Key Responsibilities
- Team & stakeholder leadership - Lead 3-4 operations professionals and work cross-functionally with developers, system administrators, quants, and traders
- DevOps automation & deployment - Develop deployment pipelines, automate configuration management, and build Python-based tools for operational processes and system optimization
- Technical excellence & standards - Drive code reviews, establish development standards, ensure regional consistency with DevOps practices, and maintain technical documentation
- System operations & performance - Monitor and optimize system performance for high availability, scalability, and security while managing day-to-day operations
- Incident management & troubleshooting - Coordinate incident response, resolve infrastructure and deployment issues, and implement automated solutions to prevent recurring problems
- Strategic technical leadership - Make infrastructure decisions, identify operational requirements, design scalable architecture, and stay current with industry best practices
- Reporting & continuous improvement - Report on operational metrics and KPIs to senior leadership while actively contributing to DevOps process improvements
Qualifications and Experience
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Proven experience of at least 5 years as a Software Engineer including at least 2 years as a DevOps Engineer or similar role, working with complex software projects and environments.
- Excellent knowledge with cloud technologies, containers and orchestration.
- Proficiency in scripting and programming languages such as Python and Bash.
- Experience with Linux operating systems and command-line tools.
- Proficient in using Git for version control.
Good to Have
- Experience with Nagios or similar monitoring and alerting systems
- Backend and/or frontend development experience for operational tooling
- Previous experience working in a trading firm or financial services environment
- Knowledge of database management and SQL
- Familiarity with cloud platforms (AWS, Azure, GCP)
- Experience with DevOps practices and CI/CD pipelines
- Understanding of network protocols and system administration
Why You’ll Love Working Here
We’re a team that hustles—plain and simple. But we also believe life outside work matters. No cubicles, no suits—just great people doing great work in a space built for comfort and creativity.
Here’s what we offer:
💰 Competitive salary – Get paid what you’re worth.
🌴 Generous paid time off – Recharge and come back sharper.
🌍 Work with the best – Collaborate with top-tier global talent.
✈️ Adventure together – Annual offsites (mostly outside India) and regular team outings.
🎯 Performance rewards – Multiple bonuses for those who go above and beyond.
🏥 Health covered – Comprehensive insurance so you’re always protected.
⚡ Fun, not just work – On-site sports, games, and a lively workspace.
🧠 Learn and lead – Regular knowledge-sharing sessions led by your peers.
📚 Annual Education Stipend – Take any external course, bootcamp, or certification that makes you better at your craft.
🏋️ Stay fit – Gym memberships with equal employer contribution to keep you at your best.
🚚 Relocation support – Smooth move? We’ve got your back.
🏆 Friendly competition – Work challenges and extracurricular contests to keep things exciting.
We work hard, play hard, and grow together. Join us.
(P.S. We hire for talent, not pedigree—but if you’ve worked at a top tech co or fintech startup, we’d love to hear how you’ve shipped great products.)
DevOps Engineer
AiSensy
Gurugram, Haryana, India (On-site)
About AiSensy
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.
- Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
- 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year
- Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
- High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
- Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
Now, we’re looking for a DevOps Engineer to help scale our infrastructure and optimize performance for millions of users. 🚀
What You’ll Do (Key Responsibilities)
🔹 CI/CD & Automation:
- Implement, manage, and optimize CI/CD pipelines using AWS CodePipeline, GitHub Actions, or Jenkins.
- Automate deployment processes to improve efficiency and reduce downtime.
🔹 Infrastructure Management:
- Use Terraform, Ansible, Chef, Puppet, or Pulumi to manage infrastructure as code.
- Deploy and maintain Dockerized applications on Kubernetes clusters for scalability.
🔹 Cloud & Security:
- Work extensively with AWS (Preferred) or other cloud platforms to build and maintain cloud infrastructure.
- Optimize cloud costs and ensure security best practices are in place.
🔹 Monitoring & Troubleshooting:
- Set up and manage monitoring tools like CloudWatch, Prometheus, Datadog, New Relic, or Grafana to track system performance and uptime.
- Proactively identify and resolve infrastructure-related issues.
🔹 Scripting & Automation:
- Use Python or Bash scripting to automate repetitive DevOps tasks.
- Build internal tools for system health monitoring, logging, and debugging.
What We’re Looking For (Must-Have Skills)
✅ Version Control: Proficiency in Git (GitLab / GitHub / Bitbucket)
✅ CI/CD Tools: Hands-on experience with AWS CodePipeline, GitHub Actions, or Jenkins
✅ Infrastructure as Code: Strong knowledge of Terraform, Ansible, Chef, or Pulumi
✅ Containerization & Orchestration: Experience with Docker & Kubernetes
✅ Cloud Expertise: Hands-on experience with AWS (Preferred) or other cloud providers
✅ Monitoring & Alerting: Familiarity with CloudWatch, Prometheus, Datadog, or Grafana
✅ Scripting Knowledge: Python or Bash for automation
Bonus Skills (Good to Have, Not Mandatory)
➕ AWS Certifications: Solutions Architect, DevOps Engineer, Security, Networking
➕ Experience with Microsoft/Linux/F5 Technologies
➕ Hands-on knowledge of Database servers
About GradRight
Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.
GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.
In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India & was among the top 7 global finalists in The PIEoneer awards, UK.
GradRight’s team possesses extensive domestic and international experience in the launch and scale-up of premier higher education institutions. It is led by alumni of IIT Delhi, BITS Pilani, IIT Roorkee, ISB Hyderabad and University of Pennsylvania. GradRight is a Delaware, USA registered company with a wholly owned subsidiary in India.
About the Role
We are looking for a passionate DevOps Engineer with hands-on experience in AWS cloud infrastructure, containerization, and orchestration. The ideal candidate will be responsible for building, automating, and maintaining scalable cloud solutions, ensuring smooth CI/CD pipelines, and supporting development and operations teams.
Core Responsibilities
Design, implement, and manage scalable, secure, and highly available infrastructure on AWS.
Build and maintain CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or GitHub Actions.
Containerize applications using Docker and manage deployments with Kubernetes (EKS, self-managed, or other distributions).
Monitor system performance, availability, and security using tools like CloudWatch, Prometheus, Grafana, ELK/EFK stack.
Collaborate with development teams to optimize application performance and deployment processes.
Required Skills & Experience
3–4 years of professional experience as a DevOps Engineer or similar role.
Strong expertise in AWS services (EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, EKS, etc.).
Hands-on experience with Docker and Kubernetes (EKS or self-hosted clusters).
Proficiency in CI/CD pipeline design and automation.
Experience with Infrastructure as Code (Terraform / AWS CloudFormation).
Solid understanding of Linux/Unix systems and shell scripting.
Knowledge of monitoring, logging, and alerting tools.
Familiarity with networking concepts (DNS, Load Balancing, Security Groups, Firewalls).
Basic programming/scripting experience in Python, Bash, or Go.
Nice to Have
Exposure to microservices architecture and service mesh (Istio/Linkerd).
Knowledge of serverless (AWS Lambda, API Gateway).
Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.
Excellent communication skills
Open to work on EST time zone(6pm to 3am)
Technical Skills:
· In depth understanding of DevSecOps process and governance
· Understanding of various branching strategies
· Hands on experience working with various testing and scanning tools (ex. SonarQube, Snyk, Blackduck, etc.)
· Expertise working with one or more CICD platforms (ex. Azure DevOps, GitLab, GitHub Actions, etc)
· Expertise within one CSP and experience/working knowledge of a second CSP (Azure, AWS, GCP)
· Proficient with Terraform
· Hands on experience working with Kubernetes
· Proficient working with GIT version control
· Hands on experience working with monitoring/observability tool(s) (Splunk, Data Dog, Dynatrace, etc)
· Hands on experience working with Configuration Management platform(s) (Chef, Saltstack, Ansible, etc)
· Hands on experience with GitOps
- Work towards improving the following 4 verticals - scalability, availability, security, and cost, for company's workflows and products.
- Help in provisioning, managing, optimizing cloud infrastructure in AWS (IAM, EC2, RDS, CloudFront, S3, ECS, Lambda, ELK etc.)
- Work with the development teams to design scalable, robust systems using cloud architecture for both 0-to-1 and 1-to-100 products.
- Drive technical initiatives and architectural service improvements.
- Be able to predict problems and implement solutions that detect and prevent outages.
- Mentor/manage a team of engineers.
- Design solutions with failure scenarios in mind to ensure reliability.
- Document rigorously to keep track of all changes/upgrades to the infrastructure and as well share knowledge with the rest of the team
- Identify vulnerabilities during development with actionable information to empower developers to remediate vulnerabilities
- Automate the build and testing processes to consistently integrate code
- Manage changes to documents, software, images, large web sites, and other collections of code, configuration, and metadata among disparate teams
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
What you will do:
- Defining and documenting best practices and strategies regarding application deployment and infrastructure maintenance
- Providing guidance, thought leadership and mentorship to development teams to build cloud competencies
- Ensuring application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design
- Managing cloud environments in accordance with company security guidelines
- Developing and implementing technical efforts to design, build and deploy AWS applications at the direction of lead architects, including large-scale data processing, computationally intensive statistical modeling and advanced analytics
- Participating in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance
- Troubleshooting incidents, identifying root cause, fixing and documenting problems and implementing preventive measures
- Educating teams on the implementation of new cloud-based initiatives, providing associated training as required
Desired Candidate Profile
What you need to have:- Bachelor’s degree in computer science, information technology
- 2+ years of experience as architect, designing, developing, and implementing cloud solutions on AWS platforms
- Experience in several of the following areas: database architecture, ETL, business intelligence, big data, machine learning, advanced analytic
- Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists and subject matter experts
- Self-motivation with the ability to drive features to delivery
- Strong analytical and problem solving skills
- Excellent oral and written communication skills
- Good logical sense, strong technical skills and the ability to learn new technologies quickly
- AWS certifications are a plus
- Knowledge of web services, API, REST, and RPC
At Neurosensum we are committed to make customer feedback more actionable. We have developed a platform called SurveySensum which breaks the conventional market research turnaround time.
SurveySensum is becoming a great tool to not only capture the feedbacks but also to extract some useful insights with the quick workflow setups and dashboards. We have more than 7 channels through which we can collect the feedbacks. This makes us challenge the conventional software development design principles. The team likes to grind and helps each other to lift in tough situations.
Day to day responsibilities include:
- Work on the deployment of code via Bitbucket, AWS CodeDeploy and manual
- Work on Linux/Unix OS and Multi tech application patching
- Manage, coordinate, and implement software upgrades, patches, and hotfixes on servers.
- Create and modify scripts or applications to perform tasks
- Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
- Easing developers’ life so that they can focus on the business logic rather than deploying and maintaining it.
- Managing release of the sprint.
- Educating team of the best practices.
- Finding ways to avoid human error and save time by automating the processes using Terraform, CloudFormation, Bitbucket pipelines, CodeDeploy, scripting
- Implementing cost effective measure on cloud and minimizing existing costs.
Skills and prerequisites
- OOPS knowledge
- Problem solving nature
- Willing to do the R&D
- Works with the team and support their queries patiently
- Bringing new things on the table - staying updated
- Pushing solution above a problem.
- Willing to learn and experiment
- Techie at heart
- Git basics
- Basic AWS or any cloud platform – creating and managing ec2, lambdas, IAM, S3 etc
- Basic Linux handling
- Docker and orchestration (Great to have)
- Scripting – python (preferably)/bash
- As a DevOps Engineer, you need to have strong experience in CI/CD pipelines.
- Setup development, testing, automation tools, and IT infrastructure
- Defining and setting development, test, release, update, and support processes for DevOps operation
- Selecting and deploying appropriate CI/CD tools
- Deploy and maintain CI/CD pipelines across multiple environments (Mobile, Web API’s & AIML)
Required skills & experience:
- 3+ years of experience as DevOps Engineer and strong working knowledge in CI/CD pipelines
- Experience administering and deploying development CI/CD using Git, BitBucket, CodeCommit, Jira, Jenkins, Maven, Gradle, etc
- Strong knowledge in Linux-based infrastructures and AWS/Azure/GCP environment
- Working knowledge on AWS (IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, etc)
- Experience with Docker containerization and clustering (Kubernetes/ECS)
- Experience on Android source(AOSP) clone, build, and automation ecosystems
- Knowledge of scripting languages such as Python, Shell, Groovy, Bash, etc
- Familiar with Android ROM development and build process
- Knowledge of Agile Software Development methodologies
Mandatory Skills Sets
- Excellent problem-solving skills in technical challenges
- Deep knowledge of at least one cloud platform (AWS Preferred)
- Understanding of Latest cloud computing technologies
- Experience in architecting solutions based on knowledge of infrastructure & application architectures including the integration approaches
- Complete hands-on with ability to grasp evolving technologies and coding languages
- Excellent communication skills which would involve customer facing role
- Design thinking
- Customer facing skills and strong technical capabilities to review the teams work as well as guide the team
- Experience working/building/contributing to proposals for architecture, estimations
Preferred Skills Sets
- Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.
- Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
- Person must have performed Application Architect Role for 3+ years
- AWS platform specific experience a bonus.
- Enterprise application and database architecture a bonus.
Skill: Python, Docker or Ansible , AWS
➢ Experience Building a multi-region highly available auto-scaling infrastructure that optimizes
performance and cost. plan for future infrastructure as well as Maintain & optimize existing
infrastructure.
➢ Conceptualize, architect and build automated deployment pipelines in a CI/CD environment like
Jenkins.
➢ Conceptualize, architect and build a containerized infrastructure using Docker,Mesosphere or
similar SaaS platforms.
Work with developers to institute systems, policies and workflows which allow for rollback of
deployments Triage release of applications to production environment on a daily basis.
➢ Interface with developers and triage SQL queries that need to be executed inproduction
environments.
➢ Maintain 24/7 on-call rotation to respond and support troubleshooting of issues in production.
➢ Assist the developers and on calls for other teams with post mortem, follow up and review of
issues affecting production availability.
➢ Establishing and enforcing systems monitoring tools and standards
➢ Establishing and enforcing Risk Assessment policies and standards
➢ Establishing and enforcing Escalation policies and standards
















