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Senior Infrastructure Engineer
Senior Infrastructure Engineer
HappyFox's logo

Senior Infrastructure Engineer

Lindsey A's profile picture
Posted by Lindsey A
5 - 10 yrs
₹10L - ₹15L / yr
Chennai, Bengaluru (Bangalore)
Skills
skill iconDocker
skill iconKubernetes
DevOps
skill iconAmazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)
API
TCP/IP
HTTP
Amazon EC2
ECS
skill iconPython
CI/CD
Terraform
Nginx
skill iconPostgreSQL
skill iconRedis

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

 

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

 

To know more, Visit! - https://www.happyfox.com/

 

Responsibilities:

  • Build and scale production infrastructure in AWS for the HappyFox platform and its products.
  • Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
  • Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
  • Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
  • Implement consistent observability, deployment and IaC setups
  • Patch production systems to fix security/performance issues
  • Actively respond to escalations/incidents in the production environment from customers or the support team
  • Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
  • Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
  • Participate in infrastructure security audits

 

Requirements:

  • At least 5 years of experience in handling/building Production environments in AWS.
  • At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
  • Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
  • Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
  • Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
  • Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
  • Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
  • Experience in setting up and managing test/staging environments, and CI/CD pipelines.
  • Experience in IaC tools such as Terraform or AWS CDK
  • Passion for making systems reliable, maintainable, scalable and secure.
  • Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
  • Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

 

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Subodh Popalwar

Software Engineer, Memorres
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About HappyFox

Founded :
2012
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.


We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.


To know more, Visit! https://www.happyfox.com/

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Transform your relationship with employees with conversational AI
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You won’t have to answer repetitive customer service questions anymore. Mimic human conversations with enhanced messaging functionalities that serve your business needs
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Reduce the burden of manual and repetitive business processes with end-to-end workflow automation. Streamline your business processes with HappyFox Workflows, a cloud-based, no-code, workflow management platform
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Transform data from different sources into cross-functional reports and dashboards. Track your key performance indicators, measure trends, identify outliers, and uncover hidden insights. Get more out of your data with HappyFox Business Intelligence software
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DevOps Engineer Position: Full time Base Location: Bangalore, with extensive and frequent travel to SEA R&R: ● Work with people across various levels right from delivery team level to top management ● Support internal product and external customers on multiple platforms ● Working with customer teams (specifically development team) to analyse their process, and environments to improve user satisfaction ● Improve client Devops team by enabling them with DevOps concepts, and processes. ● Act as the technical expert across multiple client projects helping them in enhancing their delivery pipeline , and overall DevOps and Agile practices ● Identify state of the art CI/CD tools, prepare decision proposals, implementation plans for these tools and carry out introduction & training, allowing client delivery to move faster. ● Bring in new and cutting-edge methodologies in DevOps both for Greyamp and for clients. Need to have: ● 3 - 5 years of experience of relevant experience (at least 1 year experience in development, and 2+ in Devops) ● Understanding of Linux/Unix Administration ● Understanding of one scripting language (python, shell, ruby or pearl) ● Experience working with different OS Servers (RedHat, Oracle, Microsoft) ● Strong understanding of version control (GIT) ● Good understanding of build tools like ANT or Maven or gradle ● Experience with setting up relevant dashboard using tools around code quality and vulnerability checks (SonarQube) ● Experience implementing and maintaining CI/CD pipelines (Jenkins or Circle CI or GoCD) ● Good understanding and working experience with Docker Containers ● Experience working with configuration management tools(chef, puppet or ansible) ● Extensive knowledge on working with cloud platform and maintaining automation scripts using terraform or similar tools. ( preferably AWS or Azure or GCP ) ● Basic knowledge on working with the cloud product suite ( preferably AWS or Azure or GCP ) ● Understanding and experience working on Saas architecture ● Understanding and experience with VMware or other virtual environments. Nice to have: ● Experience working with Testing automation tools (Preferably Selenium) ● Knowledge and experience with Kubernetes ● Understanding and experience with Monitoring tools like ELK stack, prometheus and grafana, Nagios, or Dynatrace ● Experience working with DataBase deployments ● Client handling experience and stakeholder management
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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