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Senior Infrastructure Engineer
Senior Infrastructure Engineer

Senior Infrastructure Engineer at HappyFox · Chennai, Bengaluru (Bangalore) · 5 - 10 years · ₹10L - ₹15L / yr · Bootstrapped · Posted 11 May 2023

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Senior Infrastructure Engineer

Lindsey A's profile picture
Posted by Lindsey A
5 - 10 yrs
₹10L - ₹15L / yr
Chennai, Bengaluru (Bangalore)
Skills
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)
API
TCP/IP
HTTP
Amazon EC2
ECS
skill iconPython
CI/CD
Terraform
Nginx
skill iconPostgreSQL
skill iconRedis

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

 

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

 

To know more, Visit! - https://www.happyfox.com/

 

Responsibilities:

  • Build and scale production infrastructure in AWS for the HappyFox platform and its products.
  • Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
  • Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
  • Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
  • Implement consistent observability, deployment and IaC setups
  • Patch production systems to fix security/performance issues
  • Actively respond to escalations/incidents in the production environment from customers or the support team
  • Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
  • Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
  • Participate in infrastructure security audits

 

Requirements:

  • At least 5 years of experience in handling/building Production environments in AWS.
  • At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
  • Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
  • Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
  • Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
  • Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
  • Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
  • Experience in setting up and managing test/staging environments, and CI/CD pipelines.
  • Experience in IaC tools such as Terraform or AWS CDK
  • Passion for making systems reliable, maintainable, scalable and secure.
  • Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
  • Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

 

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About HappyFox

Founded :
2012
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.


We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.


To know more, Visit! https://www.happyfox.com/

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Deliver outstanding support and achieve new goals with HappyFox
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Transform your relationship with employees with conversational AI
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You won’t have to answer repetitive customer service questions anymore. Mimic human conversations with enhanced messaging functionalities that serve your business needs
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Transform data from different sources into cross-functional reports and dashboards. Track your key performance indicators, measure trends, identify outliers, and uncover hidden insights. Get more out of your data with HappyFox Business Intelligence software
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What you’ll do:

  • Ensure system reliability, uptime, and performance of global platform.
  • Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule).
  • Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization.
  • Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
  • Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
  • Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
  • Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
  • Collaborate with development, operations and support teams to build scalable and resilient systems.
  • Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
  • Participate in capacity planning, performance tuning, and resource optimization.
  • Integrate security and compliance best practices into all infrastructure operations.
  • Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
  • Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
  • Flexible to resolve blocking issues during off hours or weekends if required.

What We’re Looking For:

Basic Qualifications and Skills

  • Bachelor’s degree in Engineering, Electrical, ECE, Computer Science, Information Technology, or related field.
  • 2–4 years of overall experience with at least 1+ years of experience as a Site Reliability Engineer, DevOps Engineer, or Technical Project Coordinator.
  • Proven experience of DevOps, SRE or Technical Project Coordination with IoT or connected devices-based platforms.
  • Experience with incident management and on-call best practices. Provide support to on-call engineers.
  • Excellent analytical and problem-solving skills with a proactive mindset.
  • Expertise with monitoring and observability tools (Dynatrace, Prometheus, Grafana, Zabbix, etc.).
  • Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2, S3, RDS, Lambda).
  • Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
  • Fluency in English (spoken and written).
  • Successfully recommission or decommission chargers following changes in our network.
  • Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.

Additional Information

  • This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions.
  • Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support on-call engineers.
  • This role may involve EU or US time-zone shifts based on business requirements.
  • Shift timing: 2 PM IST to 11 PM IST.

What is required to be successful in this role:

  • Global platform experience (B2C or B2B).
  • AWS native service experience.
  • Firmware deployment and cloud cost optimization experience.
  • Strong exposure to monitoring and alerts.
  • Experience with firmware rollout, IoT devices onboarding and offboarding will be an added advantage.
  • Experience as an SRE or DevOps Engineer with some exposure to Project Management or Technical Project Management in IoT-based projects will be helpful.  

What We Offer

  • Work with some of the brightest minds in the emerging EV industry.
  • Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
  • Freedom to suggest, implement, and innovate on systems, processes, and technologies.
  • Daily ownership in a high-growth, challenging environment.
  • Flexible work environment with hybrid schedules and virtualization options.
  • Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.


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Gurugram
3 - 6 yrs
₹4L - ₹9L / yr
DevOps
Linux/Unix
Networking
Bare Metal
Server administration
+13 more

Job Title : DevOps Engineer – Linux, AWS & Infrastructure

Experience : 3+ Years

Location : Sector 48, Gurgaon

Work Mode : 6 Days WFO – Monday to Saturday

Week Off : 01st & 03rd Saturday Off

Employment Type : Full-Time


Job Summary :

We are looking for a DevOps Engineer with strong hands-on experience in Linux, Networking, Server Administration, AWS, CI/CD, Containers, Kubernetes, and Infrastructure Automation. The ideal candidate should have strong troubleshooting skills, production ownership, and the ability to manage and automate infrastructure reliably.


Key Responsibilities :

  • Manage and troubleshoot Linux servers, bare-metal infrastructure, and server environments.
  • Perform system administration, networking, performance monitoring, and production troubleshooting.
  • Design, maintain, and optimize Jenkins-based CI/CD pipelines and deployment workflows.
  • Manage Docker containers and Kubernetes environments.
  • Work with AWS Cloud services, infrastructure, security, and deployment environments.
  • Monitor system health, application performance, logs, and infrastructure using appropriate monitoring and logging tools.
  • Implement and maintain Infrastructure as Code (IaC) using tools such as Terraform or CloudFormation.
  • Automate repetitive operational tasks using Python, Bash, Shell scripting, or similar technologies.
  • Implement infrastructure and application security, access controls, patching, and hardening.
  • Investigate production incidents, perform root-cause analysis (RCA), and drive issues to resolution.
  • Take end-to-end ownership of infrastructure reliability, availability, and operational issues.
  • Collaborate with development and other engineering teams to improve deployment, scalability, and system reliability.


Mandatory Skills :

Linux & Networking | Bare Metal / Server Administration | Jenkins / CI-CD | Docker / Containers | AWS Cloud | Kubernetes | Git | Monitoring & Logging | Security | Infrastructure as Code (IaC) | Automation / Scripting | Production Troubleshooting & Ownership


Preferred Skills :

  • Strong understanding of TCP/IP, DNS, HTTP/HTTPS, SSH, load balancing, and networking fundamentals.
  • Hands-on experience with Terraform / CloudFormation.
  • Experience with Prometheus, Grafana, ELK / EFK, CloudWatch, or similar monitoring / logging tools.
  • Good understanding of Linux performance troubleshooting, processes, memory, disk, networking, and file systems.
  • Experience handling production incidents, RCA, deployments, and system reliability.
  • Exposure to cloud security, IAM, secrets management, and server hardening.


What We’re Looking For :

  • 3+ years of hands-on experience in DevOps / SRE / Infrastructure Engineering.
  • Strong practical knowledge rather than certification-based/theoretical understanding.
  • Good troubleshooting and analytical skills.
  • Strong sense of ownership and accountability for production systems.
  • Comfortable working in a 6-day work-from-office environment.
Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
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