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Senior Infrastructure Engineer
Senior Infrastructure Engineer
HappyFox's logo

Senior Infrastructure Engineer

Lindsey A's profile picture
Posted by Lindsey A
5 - 10 yrs
₹10L - ₹15L / yr
Chennai, Bengaluru (Bangalore)
Skills
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)
API
TCP/IP
HTTP
Amazon EC2
ECS
skill iconPython
CI/CD
Terraform
Nginx
skill iconPostgreSQL
skill iconRedis

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

 

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

 

To know more, Visit! - https://www.happyfox.com/

 

Responsibilities:

  • Build and scale production infrastructure in AWS for the HappyFox platform and its products.
  • Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
  • Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
  • Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
  • Implement consistent observability, deployment and IaC setups
  • Patch production systems to fix security/performance issues
  • Actively respond to escalations/incidents in the production environment from customers or the support team
  • Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
  • Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
  • Participate in infrastructure security audits

 

Requirements:

  • At least 5 years of experience in handling/building Production environments in AWS.
  • At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
  • Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
  • Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
  • Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
  • Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
  • Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
  • Experience in setting up and managing test/staging environments, and CI/CD pipelines.
  • Experience in IaC tools such as Terraform or AWS CDK
  • Passion for making systems reliable, maintainable, scalable and secure.
  • Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
  • Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

 

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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About HappyFox

Founded :
2012
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.


We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.


To know more, Visit! https://www.happyfox.com/

Read more

Company video

HappyFox's video section
HappyFox's video section

Product showcase

Help Desk 's logo
Help Desk
Visit
Deliver outstanding support and achieve new goals with HappyFox
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Assist AI's logo
Assist AI
Visit
Transform your relationship with employees with conversational AI
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Chatbot 's logo
Chatbot
Visit
You won’t have to answer repetitive customer service questions anymore. Mimic human conversations with enhanced messaging functionalities that serve your business needs
Read more
Workflow 's logo
Workflow
Visit
Reduce the burden of manual and repetitive business processes with end-to-end workflow automation. Streamline your business processes with HappyFox Workflows, a cloud-based, no-code, workflow management platform
Read more
Live Chat's logo
Live Chat
Visit
Provide real-time, chat support to customers without them having to leave the app. Integrate and deploy the SDK in minutes
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Business Intelligence's logo
Business Intelligence
Visit
Transform data from different sources into cross-functional reports and dashboards. Track your key performance indicators, measure trends, identify outliers, and uncover hidden insights. Get more out of your data with HappyFox Business Intelligence software
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Shubham Vishwakarma

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