Senior Infrastructure Engineer
at HappyFox
5 - 10 yrs
₹10L - ₹15L / yr
Chennai, Bengaluru (Bangalore)
Skills
Docker
KubernetesDevOps
Amazon Web Services (AWS)Windows Azure
Google Cloud Platform (GCP)
API
TCP/IP
HTTP
Amazon EC2
ECS
PythonCI/CD
Terraform
Nginx
PostgreSQL
RedisAbout us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Implement consistent observability, deployment and IaC setups
- Patch production systems to fix security/performance issues
- Actively respond to escalations/incidents in the production environment from customers or the support team
- Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Participate in infrastructure security audits
Requirements:
- At least 5 years of experience in handling/building Production environments in AWS.
- At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
- Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.
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Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About HappyFox
Founded :
2012
Type
Size
Stage :
Bootstrapped
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
Read more
Company video
Product showcase
Help Desk
VisitDeliver outstanding support and achieve new goals with HappyFox
Read more
Assist AI
VisitTransform your relationship with employees with conversational AI
Read more
Chatbot
VisitYou won’t have to answer repetitive customer service questions anymore. Mimic human conversations with enhanced messaging functionalities that serve your business needs
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Workflow
VisitReduce the burden of manual and repetitive business processes with end-to-end workflow automation. Streamline your business processes with HappyFox Workflows, a cloud-based, no-code, workflow management platform
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Live Chat
VisitProvide real-time, chat support to customers without them having to leave the app. Integrate and deploy the SDK in minutes
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Business Intelligence
VisitTransform data from different sources into cross-functional reports and dashboards. Track your key performance indicators, measure trends, identify outliers, and uncover hidden insights. Get more out of your data with HappyFox Business Intelligence software
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Company social profiles
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