
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
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Key Qualifications :
- At least 2 years of hands-on experience with cloud infrastructure on AWS or GCP
- Exposure to configuration management and orchestration tools at scale (e.g. Terraform, Ansible, Packer)
- Knowledge in DevOps tools (e.g. Jenkins, Groovy, and Gradle)
- Familiarity with monitoring and alerting tools(e.g. CloudWatch, ELK stack, Prometheus)
- Proven ability to work independently or as an integral member of a team
Preferable Skills :
- Familiarity with standard IT security practices such as encryption, credentials and key management
- Proven ability to acquire various coding languages (Java, Python- ) to support DevOps operation and cloud transformation
- Familiarity in web standards (e.g. REST APIs, web security mechanisms)
- Multi-cloud management experience with GCP / Azure
- Experience in performance tuning, services outage management and troubleshooting
About the Role
We are looking for a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems. You will play a key role in developing, configuring, and maintaining scalable and reliable FreeSWITCH-based voice infrastructures. This is a onsite role based in Gurugram location.
Key Responsibilities
- Design, deploy, and maintain FreeSWITCH servers and related VoIP infrastructure.
- Troubleshoot and resolve FreeSWITCH and VoIP-related issues.
- Develop custom dial plans, modules, and call routing logic.
- Work with SIP, RTP, and related VoIP protocols.
- Monitor system performance and ensure high availability.
- Collaborate with development, network, and support teams to optimize voice systems.
- Document configurations, workflows, and system changes.
Requirements
- Minimum 3 years of hands-on experience with FreeSWITCH in a production environment.
- Strong understanding of VoIP technologies and SIP protocol.
- Experience with Linux system administration.
- Familiarity with scripting languages (Bash, Python, Lua).
- Ability to work independently in a remote setup.
- Strong problem-solving and analytical skills.
Preferred Skills
- Experience with other VoIP platforms (Asterisk, Kamailio, OpenSIPS).
- Knowledge of WebRTC, RTP engines, or media servers.
- Exposure to monitoring tools (Grafana, Prometheus, Nagios).
- Familiarity with APIs and backend integration.
Why Join Us?
- Collaborative and supportive team environment.
- Opportunity to work on innovative VoIP solutions at scale.
• Support software build and release efforts:
• Create, set up, and maintain builds
• Review build results and resolve build problems
• Create and Maintain build servers
• Plan, manage, and control product releases
• Validate, archive, and escrow product releases
• Maintain and administer configuration management tools, including source control, defect management, project management, and other systems.
• Develop scripts and programs to automate process and integrate tools.
• Resolve help desk requests from worldwide product development staff.
• Participate in team and process improvement projects.
• Interact with product development teams to plan and implement tool and build improvements.
• Perform other duties as assigned.
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Required Skills
• TFS 2017 vNext Builds or AzureDevOps Builds Process
• Must to have PowerShell 3.0+ Scripting knowledge
• Exposure on Build Tools like MSbuild, NANT, XCode.
• Exposure on Creating and Maintaining vCenter/VMware vSphere 6.5
• Hands On experiences on above Win2k12 OS and basic info on MacOS
• Good to have Shell or Batch Script (optional)
Required Experience
Candidates for this position should hold the following qualifications to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements.
• Bachelors Degree in a related discipline is strongly preferred
• 3 or more years experience with Software Configuration Management tools, concepts, and processes.
• Exposure to Source control systems such as TFS, GIT, or Subversion (Optional)
• Familiarity with object-oriented concepts and programming in C# and Power Shell Scripting.
• Experience working on AzureDevOps Builds or vNext Builds or Jenkins Builds
• Experience working with developers to resolve development issues related to source control systems.
- 2+ years work experience in a DevOps or similar role
- Knowledge of OO programming and concepts (Java, C++, C#, Python)
- A drive towards automating repetitive tasks (e.g., scripting via Bash, Python, etc)
- Fluency in one or more scripting languages such as Python or Ruby.
- Familiarity with Microservice-based architectures
- Practical experience with Docker containerization and clustering (Kubernetes/ECS)
- In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
- Experience with CI/CD tools Azure DevOps, AWS cloud formation, Lamda functions, Jenkins, and Ansible
- Experience with AWS, Azure, or another cloud PaaS provider.
- Solid understanding of configuration, deployment, management, and maintenance of large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting, and disaster recovery
- Proficiency with source control, continuous integration, and testing pipelines
- Effective communication skills
Job Responsibilities:
- Deploy and maintain critical applications on cloud-native microservices architecture.
- Implement automation, effective monitoring, and infrastructure-as-code.
- Deploy and maintain CI/CD pipelines across multiple environments.
- Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them.
- Analyze how customers are using the platform and help drive continuous improvement.
- Support and work alongside a cross-functional engineering team on the latest technologies.
- Iterate on best practices to increase the quality & velocity of deployments.
- Sustain and improve the process of knowledge sharing throughout the engineering team
- Identification and prioritization of technical debt that risks instability or creates wasteful operational toil.
- Own daily operational goals with the team.
The DevOps Engineer's core responsibilities include automated configuration and management
of infrastructure, continuous integration and delivery of distributed systems at scale in a Hybrid
environment.
Must-Have:
● You have 4-10 years of experience in DevOps
● You have experience in managing IT infrastructure at scale
● You have experience in automation of deployment of distributed systems and in
infrastructure provisioning at scale.
● You have in-depth hands-on experience on Linux and Linux-based systems, Linux
scripting
● You have experience in Server hardware, Networking, firewalls
● You have experience in source code management, configuration management,
continuous integration, continuous testing, continuous monitoring
● You have experience with CI/CD and related tools
* You have experience with Monitoring tools like ELK, Grafana, Prometheus
● You have experience with containerization, container orchestration, management
● Have a penchant for solving complex and interesting problems.
● Worked in startup-like environments with high levels of ownership and commitment.
● BTech, MTech or Ph.D. in Computer Science or related Technical Discipline
Hands on experience in:
- Deploying, managing, securing and patching enterprise applications on large scale in Cloud preferably AWS.
- Experience leading End-to-end DevOps projects with modern tools encompassing both Applications and Infrastructure
- AWS Code deploy, Code build, Jenkins, Sonarqube.
- Incident management and root cause analysis.
- Strong understanding of immutable infrastructure and infrastructure as code concepts. Participate in capacity planning and provisioning of new resources. Importing already deployed infra into IaaC.
- Utilizing AWS cloud services such as EC2, S3, IAM, Route53, RDS, VPC, NAT/IG Gateway, LAMBDA, Load Balancers, CloudWatch, API Gateway are some of them.
- AWS ECS managing multi cluster container environments (ECS with EC2 and Fargate with service discovery using Route53)
- Monitoring/analytics tools like Nagios/DataDog and logging tools like LogStash/SumoLogic
- Simple Notification Service (SNS)
- Version Control System: Git, Gitlab, Bitbucket
- Participate in Security Audit of Cloud Infrastructure.
- Exceptional documentation and communication skills.
- Ready to work in Shift
- Knowledge of Akamai is Plus.
- Microsoft Azure is Plus
- Adobe AEM is plus.
- AWS Certified DevOps Professional is plus
Role Purpose:
As a DevOps , You should be strong in both the Dev and Ops part of DevOps. We are looking for someone who has a deep understanding of systems architecture, understands core CS concepts well, and is able to reason about system behaviour rather than merely working with the toolset of the day. We believe that only such a person will be able to set a compelling direction for the team and excite those around them.
If you are someone who fits the description above, you will find that the rewards are well worth the high bar. Being one of the early hires of the Bangalore office, you will have a significant impact on the culture and the team; you will work with a set of energetic and hungry peers who will challenge you, and you will have considerable international exposure and opportunity for impact across departments.
Responsibilities
- Deployment, management, and administration of web services in a public cloud environment
- Design and develop solutions for deploying highly secure, highly available, performant and scalable services in elastically provisioned environments
- Design and develop continuous integration and continuous deployment solutions from development through production
- Own all operational aspects of running web services including automation, monitoring and alerting, reliability and performance
- Have direct impact on running a business by thinking about innovative solutions to operational problems
- Drive solutions and communication for production impacting incidents
- Running technical projects and being responsible for project-level deliveries
- Partner well with engineering and business teams across continents
Required Qualifications
- Bachelor’s or advanced degree in Computer Science or closely related field
- 4 - 6 years professional experience in DevOps, with at least 1/2 years in Linux / Unix
- Very strong in core CS concepts around operating systems, networks, and systems architecture including web services
- Strong scripting experience in Python and Bash
- Deep experience administering, running and deploying AWS based services
- Solid experience with Terraform, Packer and Docker or their equivalents
- Knowledge of security protocols and certificate infrastructure.
- Strong debugging, troubleshooting, and problem solving skills
- Broad experience with cloud hosted applications including virtualization platforms, relational and non relational data stores, reverse proxies, and orchestration platforms
- Curiosity, continuous learning and drive to continually raise the bar
- Strong partnering and communication skills
Preferred Qualifications
- Past experience as a senior developer or application architect strongly preferred.
- Experience building continuous integration and continuous deployment pipelines
- Experience with Zookeeper, Consul, HAProxy, ELK-Stack, Kafka, PostgreSQL.
- Experience working with, and preferably designing, a system compliant to any security framework (PCI DSS, ISO 27000, HIPPA, SOC 2, ...)
- Experience with AWS orchestration services such as ECS and EKS.
- Experience working with AWS ML pipeline services like AWS Sagemak
Below is the Job Description for the position of DevOps Azure Engineer in Xceedance co.
Qualifications BE/ B.Tech/ MCA in computer science
Key Requirement for the Position Develop Azure application design and connectivity patterns, Azure networking topologies, and Azure storage facilities.
• Run code conformance tools as part of releases.
• Design Azure app service web app by using Azure CLI, PowerShell, and other tools.
• Implement containerized solution using Docker and Azure Kubernetes Service
• Automating the build and deployment process through Azure DevOps approach and tools from development to production
• Design and implement CI/CD pipelines
• Script and update build and deployments.
• Coordinate environment usage and alignment.
• Develop, maintain, and optimize automated deployments code for development, test, staging and production environments.
• Configure the application and container platform with proactive monitoring tools and trigger alerts through communication channels
• Develop infrastructure and platform code
• Effectively contribute to building the overall knowledge and expertise of the technical team
• Provide Level 2/3 technical support
Location Noida or Gurgaon
Skill: Python, Docker or Ansible , AWS
➢ Experience Building a multi-region highly available auto-scaling infrastructure that optimizes
performance and cost. plan for future infrastructure as well as Maintain & optimize existing
infrastructure.
➢ Conceptualize, architect and build automated deployment pipelines in a CI/CD environment like
Jenkins.
➢ Conceptualize, architect and build a containerized infrastructure using Docker,Mesosphere or
similar SaaS platforms.
Work with developers to institute systems, policies and workflows which allow for rollback of
deployments Triage release of applications to production environment on a daily basis.
➢ Interface with developers and triage SQL queries that need to be executed inproduction
environments.
➢ Maintain 24/7 on-call rotation to respond and support troubleshooting of issues in production.
➢ Assist the developers and on calls for other teams with post mortem, follow up and review of
issues affecting production availability.
➢ Establishing and enforcing systems monitoring tools and standards
➢ Establishing and enforcing Risk Assessment policies and standards
➢ Establishing and enforcing Escalation policies and standards

2. Has done Infrastructure coding using Cloudformation/Terraform and Configuration also understands it very clearly
3. Deep understanding of the microservice design and aware of centralized Caching(Redis),centralized configuration(Consul/Zookeeper)
4. Hands-on experience of working on containers and its orchestration using Kubernetes
5. Hands-on experience of Linux and Windows Operating System
6. Worked on NoSQL Databases like Cassandra, Aerospike, Mongo or
Couchbase, Central Logging, monitoring and Caching using stacks like ELK(Elastic) on the cloud, Prometheus, etc.
7. Has good knowledge of Network Security, Security Architecture and Secured SDLC practices













