About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.
About HappyFox
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
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Role – Sr. Devops Engineer
Location - Bangalore
Experience 5+ Years
Responsibilities
- Implementing various development, testing, automation tools, and IT infrastructure
- Planning the team structure, activities, and involvement in project management activities.
- Defining and setting development, test, release, update, and support processes for DevOps operation
- Troubleshooting techniques and fixing the code bugs
- Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
- Encouraging and building automated processes wherever possible
- Incidence management and root cause analysis.
- Selecting and deploying appropriate CI/CD tools
- Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
- Mentoring and guiding the team members
- Monitoring and measuring customer experience and KPIs
Requirements
- 5-6 years of relevant experience in a Devops role.
- Good knowledge in cloud technologies such as AWS/Google Cloud.
- Familiarity with container orchestration services, especially Kubernetes experience (Mandatory) and good knowledge in Docker.
- Experience administering and deploying development CI/CD tools such as Git, Jira, GitLab, or Jenkins.
- Good knowledge in complex Debugging mechanisms (especially JVM) and Java programming experience (Mandatory)
- Significant experience with Windows and Linux operating system environments
- A team player with excellent communication skills.
- Complete understanding of Azure and/or AWS
- Working experience with Microsoft office/tools
- At least 1-year experience in cloud infrastructure.
Candidate must have a minimum of 8+ years of IT experience
IST time zone.
candidates should have hands-on experience in
DevOps (GitLab, Artifactory, SonarQube, AquaSec, Terraform & Docker / K8")
Thanks & Regards,
Anitha. K
TAG Specialist
Roles and Responsibilities:
• Gather and analyse cloud infrastructure requirements
• Automating system tasks and infrastructure using a scripting language (Shell/Python/Ruby
preferred), with configuration management tools (Ansible/ Puppet/Chef), service registry and
discovery tools (Consul and Vault, etc), infrastructure orchestration tools (Terraform,
CloudFormation), and automated imaging tools (Packer)
• Support existing infrastructure, analyse problem areas and come up with solutions
• An eye for monitoring – the candidate should be able to look at complex infrastructure and be
able to figure out what to monitor and how.
• Work along with the Engineering team to help out with Infrastructure / Network automation needs.
• Deploy infrastructure as code and automate as much as possible
• Manage a team of DevOps
Desired Profile:
• Understanding of provisioning of Bare Metal and Virtual Machines
• Working knowledge of Configuration management tools like Ansible/ Chef/ Puppet, Redfish.
• Experience in scripting languages like Ruby/ Python/ Shell Scripting
• Working knowledge of IP networking, VPN's, DNS, load balancing, firewalling & IPS concepts
• Strong Linux/Unix administration skills.
• Self-starter who can implement with minimal guidance
• Hands-on experience setting up CICD from SCRATCH in Jenkins
• Experience with Managing K8s infrastructure
As a DevOps Engineer with experience in Kubernetes, you will be responsible for leading and managing a team of DevOps engineers in the design, implementation, and maintenance of the organization's infrastructure. You will work closely with software developers, system administrators, and other IT professionals to ensure that the organization's systems are efficient, reliable, and scalable.
Specific responsibilities will include:
- Leading the team in the development and implementation of automation and continuous delivery pipelines using tools such as Jenkins, Terraform, and Ansible.
- Managing the organization's infrastructure using Kubernetes, including deployment, scaling, and monitoring of applications.
- Ensuring that the organization's systems are secure and compliant with industry standards.
- Collaborating with software developers to design and implement infrastructure as code.
- Providing mentorship and technical guidance to team members.
- Troubleshooting and resolving technical issues in collaboration with other IT professionals.
- Participating in the development and maintenance of the organization's disaster recovery and incident response plans.
To be successful in this role, you should have strong leadership skills and experience with a variety of DevOps and infrastructure tools and technologies. You should also have excellent communication and problem-solving skills, and be able to work effectively in a fast-paced, dynamic environment.
Hands on Experience with Linux administration
Experience using Python or Shell scripting (for Automation)
Hands-on experience with Implementation of CI/CD Processes
Experience working with one cloud platforms (AWS or Azure or Google)
Experience working with configuration management tools such as Ansible & Chef
Experience working with Containerization tool Docker.
Experience working with Container Orchestration tool Kubernetes.
Experience in source Control Management including SVN and/or Bitbucket
& GitHub
Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus or any other popular tools
Hands-on experience in Linux, Scripting Language & AWS is mandatory
Troubleshoot and Triage development, Production issues
Excellent understanding of SDLC patching, releases and software development at scale.
Excellent knowledge of Git.
Excellent knowledge of Docker.
Good understanding of enterprise standards ond enterprise building principles,
In-depth knowledge in Windows OS
Knowledge of Linux os
Theoretical and practical skills in Web-environments based on .Net technologies, e.g. Ils,
Kestrel, .Net Core, C#.
Strong scripting skills in one or any combination of CMD Shell,Bash, PowerShell. Python.
Good understanding of the mechanisms of Web-environment architectures approaches.
Strong knowledge of cloud providers offering, Azure or AWS.
Good knowledge of a configuration management tools, Ansible, Chef, Salt stack, Puppet.
(Good to have)
Good knowledge of cloud infrastructure orchestration tools like kubemetes or cloud based orchestration.
Good knowledge in one or any combination of cloud infrastructure provisioning tools like
ARM Templates, Terraform, Pulumi.
In-depth knowledge in one or any combination of software delivery orchestration tools like Azure Pipelines, Jenkins Pipelines, Octopus Deploy, etc.
Strong practical knowledge of CI Tools, ie, Azure Devops, Jenkins Excellent knowledge of Continuous Integration and Delivery approaches
Good knowledge on integration of Code Quality tools like SonarQube, Application or Container Security tool like Vera Code, Checksum, Chekov, Trivy.
In-depth knowledge on Azure DevOps Build infrastructure setup, Azure DevOps
Administration and Access management
• Hands-on experience in tasks automation experience via scripting
• Hands-on experience in implementing auto-scaling, ELBs, Lamdba functions, and other auto-scaling technologies
• Experience in vulnerability management and security.
• Ability to proactively and effectively communicate and influence stakeholders
• Experience in virtual, cross-functional teamwork
• Strong customer and service management focus and mindset
• Solid and technical hands-on experience with administrating public and private cloud systems (compute, storage, networks, security, hardware, software, etc)
• AWS Associate, Professional or Specialist certification
2. Experience with AWS, GCP
3. Cloud Migration
4. Jenkins, code deploy, cloud build
5. Experience with tools such as Docker, Kubernetes, ECS Elasticsearch, Ansible, Terraform, etc
6. Good command of Linux environment
7. AWS certification is a plus
- Have 3+ years of experience in Python development
- Be familiar with common database access patterns
- Have experience with designing systems and monitoring metrics, looking at graphs.
- Have knowledge of AWS, Kubernetes and Docker.
- Be able to work well in a remote development environment.
- Be able to communicate in English at a native speaking and writing level.
- Be responsible to your fellow remote team members.
- Be highly communicative and go out of your way to contribute to the team and help others
