Lead Infrastructure Engineer at HappyFox · Chennai, Bengaluru (Bangalore) · 7 - 15 years · ₹15L - ₹20L / yr · Bootstrapped · Posted 11 May 2023

About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
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We are looking for a hands-on Senior AWS Cloud Engineer to lead the infrastructure build, optimization, automation, and production deployment of a Multi-Agent AI Chatbot Platform hosted on AWS. The development environment is already in place, and the successful candidate will drive the solution through testing, integrations, and production go-live.
Key Responsibilities
- Review, validate, and optimize existing Terraform code and AWS infrastructure.
- Establish and manage integrations with enterprise platforms such as ServiceNow, Workday, and other third-party systems.
- Design, build, and support secure, scalable, and highly available AWS environments.
- Implement and automate CI/CD pipelines and Infrastructure-as-Code practices.
- Lead infrastructure testing, performance tuning, and production readiness activities.
- Drive deployment and operationalization of the platform in the Production environment.
- Implement cloud governance, security, monitoring, and FinOps best practices.
- Troubleshoot and resolve complex cloud infrastructure issues.
Required Skills & Experience
- 10+ years of IT experience with strong expertise in AWS Cloud Engineering.
- Proven experience designing, deploying, and managing AWS production environments.
- Strong hands-on experience with Terraform and Infrastructure-as-Code.
- Experience with CI/CD pipeline automation and DevOps practices.
- Expertise in AWS services including VPC, IAM, EC2, S3, Lambda, CloudWatch, and networking.
- Experience in performance optimization, reliability, and cloud cost management (FinOps).
- Strong scripting and automation skills.
- Experience integrating enterprise applications through APIs and secure connectivity patterns.
Job Title : DevOps / Infrastructure Engineer
Experience : 3+ Years
Location : Gurugram Sector 48
Work Mode : 6 Days WFO (Monday to Saturday) / 01st & 03rd Saturdays are off
Employment Type : Full-time
Role Overview :
We are looking for a DevOps / Infrastructure Engineer with strong hands-on experience in Linux administration, Jenkins, Docker, networking, bare-metal servers, AWS, Redis, and MongoDB. The candidate should be capable of independently troubleshooting infrastructure, deployment, networking, and application-related issues in production environments.
Mandatory / Non-Negotiable Skills :
- Strong hands-on experience with Linux Administration & Troubleshooting.Strong experience with Jenkins and CI/CD pipelines.
- Hands-on experience with Docker and containerized environments.
- Strong understanding of Networking concepts – TCP/IP, DNS, HTTP/HTTPS, ports, routing, firewalls, load balancing, etc.
- Hands-on experience with Bare Metal Servers / Server Administration.
- Strong hands-on experience with AWS (EC2, VPC, IAM, Security Groups, Load Balancers, S3 & CloudWatch)
- Working knowledge of Redis
- Working knowledge of MongoDB
- Strong production troubleshooting and incident-resolution skills
Key Responsibilities :
- Manage, configure, monitor, and troubleshoot Linux and bare-metal servers
- Build, maintain, and troubleshoot Jenkins CI/CD pipelines
- Deploy, manage, and troubleshoot applications using Docker
- Manage and troubleshoot AWS infrastructure and services
- Configure and maintain networking, security groups, firewalls, ports, and connectivity
- Support and maintain Redis and MongoDB environments
- Perform server health checks, log analysis, performance troubleshooting, and incident resolution
- Work closely with development teams to support application deployments
- Identify root causes of infrastructure and production issues and implement preventive solutions
- Maintain infrastructure security, availability, and reliability
- Automate repetitive operational tasks wherever possible
Required Candidate Profile :
- 3+ years of relevant experience in DevOps, Infrastructure, System Administration, or related roles.
- Strong hands-on / production experience with all mandatory technologies.
- Good understanding of Linux systems and infrastructure.
- Strong troubleshooting and problem-solving abilities.
- Ability to take ownership of production infrastructure and deployment issues.
- Good communication and collaboration skills.
Location: Bangalore preferred / Hybrid as applicable
Experience: 3+ years
Education: B.E/B.Tech in Computer Science, Engineering or a related technical discipline
Salary: Above market standards, flexible for the right candidate
Career growth: Long-term opportunity with potential to lead DevOps architecture and cloud platform operations
About FrontM
FrontM builds software platforms for frontline workforces operating in remote and low-connectivity environments, with a strong focus on the maritime industry. The platform supports communication, collaboration, healthcare, learning, welfare and operational workflows across mobile, web, kiosk and connected device environments.
The platform runs across cloud infrastructure, constrained networks and specialised customer environments, requiring reliable DevOps practices, strong observability, secure architecture and careful operational discipline.
Role Summary
As a Senior DevOps Engineer, you will take ownership of FrontM’s AWS cloud infrastructure, CI/CD pipelines, platform reliability and technical operations. You will work closely with the VP of Delivery, CTO and CEO to maintain secure, scalable and high-availability infrastructure for FrontM’s production systems.
This role requires strong hands-on DevOps experience, broad AWS knowledge, Kubernetes experience and the ability to troubleshoot complex networking and production issues across multi-domain SaaS environments.
Key Responsibilities
Cloud Infrastructure & DevOps Architecture (≈45%)
· Own, maintain and improve AWS cloud infrastructure for FrontM platforms
· Create and maintain Terraform scripts for infrastructure deployment and management
· Manage Kubernetes workloads deployed within AWS EKS
· Support multi-zone AWS infrastructure design for availability, resilience and scale
· Maintain AWS services including Route 53, EC2, API Gateway, VPC, VPN, AWS Cognito, ElastiCache, DynamoDB and Lambda
· Contribute to DevOps architecture planning in line with FrontM’s platform roadmap
CI/CD, Operations & Platform Reliability (≈35%)
· Build, maintain and improve CI/CD pipelines for backend and platform services
· Oversee technical operations with hands-on administration, monitoring and release support
· Ensure continuous server uptime, stability, performance and maintainability
· Debug, respond to and restore system outages in production and staging environments
· Improve observability across infrastructure and applications, including migration from Elastic stack to logz.io
· Support backend stability, scale and performance across Node.js, Java and related services
Security, Networking & Production Support (≈20%)
· Maintain AWS security configurations, access controls and monitoring practices
· Support complex networking requirements across multi-domain SaaS implementations
· Troubleshoot network, infrastructure and access issues with internal teams and customer-side users
· Work with backend teams to support API integrations and infrastructure abstractions for complex requirements
· Document operational procedures, incident findings and technical support steps clearly
Required Technical Skills
Cloud Infrastructure & AWS
· Strong hands-on experience with AWS infrastructure and cloud operations
· Experience with Route 53, EC2, API Gateway, VPC, VPN, AWS Cognito, ElastiCache, DynamoDB and Lambda
· Experience with AWS security setup, monitoring and multi-zone infrastructure
· Ability to manage infrastructure using Terraform
Kubernetes, CI/CD & Observability
· Strong experience with Kubernetes, preferably AWS EKS
· Extensive CI/CD and DevOps experience
· Experience with infrastructure observability and application monitoring tools
· Ability to diagnose production bottlenecks, server failures and performance issues
Backend, Networking & SaaS Operations
· Experience supporting Node.js, Java and backend system procedures for stability and scale
· Good understanding of APIs, integrations and backend service dependencies
· Experience with complex networking and multi-domain SaaS implementations
· Ability to troubleshoot technical issues with non-technical end users
Nice to Have
· Experience with MongoDB clusters in MongoDB Atlas
Personal Attributes
· Strong ownership mindset for uptime, reliability and production stability
· Practical problem-solving approach with the ability to act quickly during incidents
· Clear written and spoken communication in English
· Ability to work independently and coordinate with senior management when required
· Comfortable working in fast-moving engineering teams
· Attention to detail in security, monitoring, documentation and operational processes
Why join FrontM?
Long-Term Career Growth
Opportunity to work on cloud infrastructure used by global maritime and remote workforce customers, with scope to grow into DevOps architecture and platform leadership roles.
Engineering Challenges That Matter
Work on infrastructure that supports applications used in remote, low-bandwidth and operationally demanding environments.
Broad Technical Ownership
Take responsibility across cloud infrastructure, Kubernetes, CI/CD, observability, networking, security and production reliability.
Apply now
Join a team focused on building reliable software infrastructure for real-world use cases and contribute to systems used across the global maritime workforce.
Job Title: DevOps Manager
Experience: 8+ Years
Location: Pune
Employment Type: Full-time
About the Role
We are looking for an experienced DevOps Manager with strong hands-on technical expertise and leadership capabilities to manage cloud infrastructure, automation, CI/CD, deployments, and platform reliability. The ideal candidate should have strong experience in Shell Scripting, cloud platforms, Kubernetes, Terraform, and production DevOps environments.
Key Responsibilities
• Lead and mentor the DevOps engineering team.
• Design, implement, and optimize CI/CD pipelines and deployment processes.
• Manage scalable and highly available cloud infrastructure across AWS / Azure / GCP.
• Drive Infrastructure as Code (IaC) using Terraform and configuration automation using Ansible.
• Manage Docker and Kubernetes based environments.
• Develop and maintain automation scripts using Shell/Bash Scripting and Python.
• Implement monitoring, logging, alerting, and observability.
• Handle production incidents, troubleshooting, root cause analysis, and preventive actions.
• Drive infrastructure security, performance, scalability, and cloud cost optimization.
• Collaborate with Development, QA, Security, Architecture, and Delivery teams.
Required Skills & Qualifications
• 8+ years of experience in DevOps, Cloud Engineering, Platform Engineering, or related roles.
• Strong hands-on experience in Shell / Bash Scripting.
• Experience with AWS / Azure / GCP cloud platforms.
• Strong knowledge of CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.
• Hands-on experience with Docker, Kubernetes, and Helm.
• Strong experience with Terraform and Ansible.
• Experience with Linux administration, Git, networking, IAM, and cloud security.
• Experience with monitoring tools such as Prometheus, Grafana, ELK, or equivalent.
• Strong troubleshooting, communication, stakeholder management, and team leadership skills.
Preferred Skills (Nice to Have)
• Python scripting experience.
• Cloud / Kubernetes / Terraform certifications.
• Experience with SRE, observability, high-availability architecture, and cloud cost optimization.
About the Team
SecurITe’s mission is to build an Agentic-AI driven security platform that protects critical infrastructure from modern cyber threats. Our focus is on delivering highly performant, resilient, and intelligent network security systems that help defenders stay ahead of adversaries.
About the Role
We’re looking for an exceptional Platform Engineer to help lead the development of our next-generation cybersecurity AI platform. This is a rare opportunity to shape how agentic AI transforms the future of cyber defense.
As a Platform Engineer, you will design, build, and operate the foundational infrastructure, deployment systems, and developer platforms that power our cybersecurity products across cloud and on-premise environments. You will work at the intersection of infrastructure engineering, cloud-native technologies, automation, reliability, and security to enable scalable and resilient product delivery.
You’ll collaborate closely with AI/ML, backend, security, QA, and product engineering teams to create self-service platforms, deployment pipelines, observability systems, and operational tooling that accelerate innovation while maintaining enterprise-grade reliability and security.
This role is ideal for Linux platform engineers and system specialists who excel at solving complex system challenges, automating wherever possible, and building resilient platforms that enable teams to move faster with confidence.
Why This Role Matters
Cybersecurity is undergoing a fundamental shift. AI is no longer an enhancement—it’s becoming the core engine of how detection, investigation, and response are executed. As our Platform Engineer, you will architect and build the infrastructure, automation, deployment, and operational systems that make this transformation real.
Your work will directly influence the scalability, reliability, and security of our AI-driven cybersecurity platform across both cloud and enterprise on-premise deployments. You’ll help establish the operational backbone that enables rapid innovation, secure product delivery, and resilient large-scale deployments in mission-critical environments.
This is a chance to solve novel technical challenges involving distributed systems, hybrid infrastructure, observability, automation, and secure software delivery while shaping how defenders outpace modern attackers.
What You’ll Do
● Design, build, and own AWS infrastructure from the ground up (VPC architecture, EC2 fleet management, IAM, networking, security groups)
● Administer and harden AlmaLinux VMs across production, staging, and dev environments
● Build automation for provisioning, patching, and configuration management (infrastructure-as-code, config management tooling)
● Design and implement observability: monitoring, logging, alerting, and on-call-worthy SLAs from scratch
● Lead incident response — diagnosis, RCA, and post-incident documentation — with no dedicated ops team to escalate to
● Make and document build-vs-buy and architecture decisions as the product and team scale
● Work directly with founders/engineering to translate ambiguous asks into scoped technical plans
Impact You’ll Have
● Accelerate engineering velocity through scalable developer platforms and automation
● Improve deployment reliability, platform uptime, and operational efficiency
● Enable secure and scalable AI-driven cybersecurity workloads
● Reduce operational overhead through infrastructure automation and self-service systems
● Help establish enterprise-grade cloud and on-premise deployment capabilities
● Enhance product resiliency, observability, and operational excellence
● Shape the long-term platform architecture powering next-generation cybersecurity products
● Enable rapid and secure delivery of critical security innovations to customers
Required Experience
● 4+ years hands-on Linux administration (RHEL-family strongly preferred — AlmaLinux, CentOS, RHEL)
● Deep Linux internals: systemd, networking, storage/LVM, process/resource management, kernel-level troubleshooting
● Real AWS architecture experience — not just operating existing infra, but designing it (VPC, EC2, IAM, security groups, networking)
● Demonstrated ability to scope and solve ambiguous problems independently, without a runbook or senior engineer to defer to
● Scripting/automation proficiency (Python and/or Bash) beyond one-off scripts — built tooling that runs unattended
● Track record of end-to-end ownership: has designed, built, and operated a system (not just contributed to one)
● Clear, proactive communicator — documents decisions and explains reasoning without being asked
Required Skills & Qualifications
● Strong Linux system administration and troubleshooting skills
● Redhat certifications
● Strong understanding of networking fundamentals, security, and distributed systems
● Proficiency with Docker, and container orchestration
● Experience with Terraform, Ansible, or similar infrastructure automation tools
● Strong scripting or programming skills in Python, Bash, or Go
● Knowledge of observability tools such as Prometheus, Grafana, ELK, or OpenTelemetry
● Understanding of platform security best practices and secure infrastructure design
● Familiarity with virtualization technologies and hybrid infrastructure environments
● Strong problem-solving and debugging abilities
● Excellent communication and collaboration skills
● Ability to thrive in fast-paced startup environments
Nice to Have
● Configuration management/automation at scale (Ansible, AWX, Terraform, or similar)
● Monitoring/observability stack experience (Prometheus, Grafana, Zabbix, ELK, Datadog)
● Container experience (Docker; Kubernetes a plus but not core to this VM-based stack)
● Experience in a startup or small-team environment where infra was built from scratch
● Security/compliance exposure (vulnerability remediation, hardening, SSO/access control)
The Mindset
Problem Solver
You thrive on complex, ambiguous challenges and engineer elegant solutions.
Ownership-Driven
You take initiative, move fast, and deliver outcomes without hand-holding.
Continuous Learner
You stay ahead of the curve in AI, ML, cloud-native technologies, and emerging infrastructure trends.
Startup DNA
You excel in fast-moving environments where priorities evolve and impact is immediate.
Job Title : SDE 3 – Infrastructure Platform Engineer
Experience : 5.5 to 8.5 Years
Number of Positions : 2
Employment Type : C2H (Contract to Hire)
Work Mode : Remote during contractual period → 5 Days WFO after conversion
Contract Duration : 3 Months
Post-Conversion Location : Pune
Notice Period : Immediate Joiners / Serving Notice Period / Up to 15 Days preferred
(Candidates officially serving a 30-day notice period may also be considered if they are on the bench and have a negotiable joining date)
Role Overview :
We are looking for an experienced SDE 3 – Infrastructure Platform Engineer to design, build, and operate scalable, secure, and highly reliable cloud infrastructure and internal platform capabilities.
The ideal candidate will have strong hands-on experience in Cloud Infrastructure, Infrastructure as Code (IaC), CI/CD, Docker, Kubernetes, automation, observability, networking, and distributed systems.
Mandatory Skills : AWS / Azure / GCP, Terraform / CloudFormation, Kubernetes, Docker, CI/CD, Platform / Infrastructure Engineering, Python / Go / Java / Ruby, Networking, Cloud Security, Distributed Systems, Scalability & Reliability, Strong Coding & Automation.
Key Responsibilities :
- Design and maintain scalable, highly available infrastructure on AWS / GCP / Azure.
- Build and manage Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar tools.
- Develop automation for infrastructure provisioning, deployments, monitoring, and operations.
- Manage and optimize Docker and Kubernetes workloads.
- Build internal platform tools to improve developer productivity and engineering efficiency.
- Implement monitoring, logging, alerting, and observability solutions.
- Participate in incident response, RCA, postmortems, and reliability improvements.
- Design and improve CI/CD pipelines and deployment automation.
- Contribute to system design, architecture discussions, scalability, security, and cost optimization.
- Collaborate with application, data, and product engineering teams.
Required Skills :
- 5.5 to 8.5 years of experience in Infrastructure / Platform Engineering or similar roles.
- Strong hands-on experience with AWS, GCP, or Azure.
- Strong expertise in Terraform / CloudFormation.
- Experience with CI/CD, Docker, and Kubernetes.
- Strong programming skills in at least one of:
- Python, Go, Java, or Ruby.
- Good understanding of networking, cloud security, distributed systems, scalability, and reliability.
- Experience working with production infrastructure and highly available systems.
- Strong troubleshooting and problem-solving skills.
Nice to Have :
- Experience with SRE practices and production on-call ownership.
- Experience in fintech, payments, banking, or transaction-heavy systems.
- Knowledge of cloud security, compliance, or FinOps/cost optimization.
- Experience building internal developer platforms or productivity tools.
- Previous product company experience.
Interview Process :
Round 1 : Take-Home Coding Assignment – Submit within 48 hours
Round 2 : Coding Assignment Discussion – 1 Hour
Round 3 : Technical Managerial Round – 30 Minutes
Note : The take-home coding assignment is mandatory. Candidates should be comfortable completing and submitting the assignment within 48 hours before proceeding.
Ideal Candidate :
Strong Platform / Infrastructure Engineer with hands-on experience in :
Cloud + Terraform / CloudFormation + Kubernetes + CI/CD + Programming + SRE / Production Operations
Pure DevOps profiles without strong coding and platform engineering experience are not preferred.
This is a senior role in our Application & Database Modernization pillar, on a specific mission: leading a large-scale VMware-to-AWS migration and landing it in production. VMware estates are exactly where modernization programs go to stall — sprawling dependency graphs, undocumented workloads, and a hypervisor bill that grows while the migration deck gathers dust. Our customers need that estate moved, cut over, and retired, on a date in the contract.
You'll lead the design and implementation of the target infrastructure: Landing Zones built to AWS best practices, EKS-based container platforms, Infrastructure as Code across the stack with Terraform and CloudFormation, and HA, DR, security, and backup strategies that hold up in production. Aedeon absorbs the discovery, dependency-mapping, and validation grind that would otherwise consume the project's first two quarters. You own the judgment calls, architecture tradeoffs, cutover sequencing, risk decisions and you carry them through to production. You'll also mentor engineers and shape long-term infrastructure strategy with customer stakeholders. If you want your migration experience to end in retired VMware clusters rather than revised project plans, this is the role.
What you will do?
- Lead the design and implementation of infrastructure for a large-scale VMware-to-AWS migration — from discovery through production cutover.
- Architect and build secure, scalable, and highly available AWS environments, including Landing Zones that follow AWS best practices.
- Design and implement containerized application platforms on Amazon EKS; exposure to ECS is a plus.
- Implement Infrastructure as Code using Terraform and AWS CloudFormation.
- Define and enforce best practices across security, backups, high availability (HA), disaster recovery (DR), monitoring, and operations.
- Enable configuration management using tools such as Ansible, Chef, or similar.
- Build CI/CD pipelines and manage the complete build and release lifecycle for customer applications.
- Drive automation across provisioning, deployment, and operational workflows.
- Retire legacy infrastructure and land cloud-native architectures in its place.
- Improve and maintain DevOps platforms: Jenkins, Git repositories, monitoring, and observability stacks.
- Provide L3-level support for complex infrastructure and platform issues.
- Work with stakeholders on technical strategy and long-term architecture.
- Mentor engineers, contribute to talent evaluation, and support team development.
What are we looking for?
- 6+ years of hands-on DevOps experience, with strong expertise in designing and managing cloud infrastructure.
- Strong experience in VMware-to-AWS migration projects or large-scale infrastructure migrations.
- 4+ years of Terraform and CloudFormation for Infrastructure as Code (IaC).
- 4+ years in configuration management, systems engineering, and managing production-grade infrastructure.
- Solid Linux and/or Windows administration background.
- Deep understanding of AWS services, including VPC, EC2, IAM, EKS, ECS, RDS, S3, Backup, CloudWatch, etc.
- Experience with Kubernetes (EKS), ECS, and Docker in production environments.
- Hands-on experience designing HA, DR, security, and backup strategies.
- Experience with Landing Zone setup, multi-account strategy, and AWS governance frameworks.
- Proficiency in Git with a strong understanding of branching and merging strategies.
- Experience with CI/CD pipelines, automation, and operational tooling.
- A problem-solving mindset that's proactive and oriented toward reliability, performance, and scalability.
You will be preferred if
- Experience across multiple cloud platforms (AWS, Azure, GCP).
- AWS certifications such as Solutions Architect Associate/Professional or DevOps Engineer Professional.
- Exposure to data platforms such as Amazon EMR, Redshift, Lake Formation, and SageMaker.
- Experience designing cloud architectures at an L3/Architect level.
Cloud Infrastructure Engineer – BANG | 10+ Years
Location: Bangalore
Experience: 10+ Years
Job Description:
- Design, implement, and manage cloud infrastructure across AWS/Azure/GCP environments.
- Strong experience in cloud architecture, compute, storage, networking, and security.
- Manage VMs, VPC/VNet, load balancers, DNS, DHCP, firewalls, and IAM.
- Hands-on experience with Windows/Linux servers, VMware, virtualization, and infrastructure operations.
- Automate infrastructure provisioning and configuration using Terraform, Ansible, or similar tools.
- Monitor infrastructure performance, availability, and capacity using tools such as Grafana, Prometheus, or CloudWatch/Azure Monitor.
- Handle incident management, troubleshooting, disaster recovery, backup, and high-availability requirements.
- Work with cross-functional teams to support cloud migration, infrastructure upgrades, and production environments.
- Ensure infrastructure follows security, compliance, and operational best practices.
Must-Have Skills:
Cloud Infrastructure | AWS/Azure/GCP | Networking | Linux/Windows | VMware | Terraform | Ansible | DNS/DHCP | IAM | Monitoring | Backup & DR

Job Title: TechOps Engineer
Location: Bengaluru, India (Hybrid)
Employment Type: Full-time
Experience: 6 Month-2 years (Excluding Internship)
Shift Timing: 2 PM to 11 PM IST
Role Overview
We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. Engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.
What you’ll do:
- Ensure system reliability, uptime, and performance of global platform.
- Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule)
- Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization.
- Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
- End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
- Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
- Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
- Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
- Collaborate with development, operations and support teams to build scalable and resilient systems.
- Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
- Participate in capacity planning, performance tuning, and resource optimization.
- Integrate security and compliance best practices into all infrastructure operations.
- Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
- Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
- Flexible to resolve blocking issues during off hours or weekends if required.
What We’re Looking For:
Basic Qualifications and skills
- Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
- Overall 1 years of experience as a Site Reliability Engineer, Technical project coordinator role.
- Proven experience of SRE or Technical Project Coordination with IoT or connected devices based platforms.
- Experience with incident management and on-call best practices. Provide support to on call engineers.
- Excellent analytical and problem-solving skills with a proactive mindset.
- Hands-on experience with AWS Cloud and IaC tools such as Terraform or Ansible.
- Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
- Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
- Fluency in English (spoken and written).
- Successfully recommission or decommission chargers following changes in our network.
- Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.
Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.
What We Offer
- Work with some of the brightest minds in the emerging EV industry.
- Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
- Freedom to suggest, implement, and innovate on systems, processes, and technologies.
- Daily ownership in a high-growth, challenging environment.
- Flexible work environment with hybrid schedules and virtualization options.
- Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.
As a DevOps Engineer at YOYO, you'll own the infrastructure and delivery backbone that keeps our platform running as we grow. You'll build the CI/CD, cloud infrastructure, and observability that let a small, fast-moving team ship confidently and you'll keep our AI and data workloads reliable and affordable at scale. This is a hands-on role with real ownership: you won't be maintaining someone else's setup, you'll be shaping ours. You'll work closely with the backend, AI/ML, and data teams to make deployment boring, incidents rare, and scaling a non-event.
If you are Interested DM me on LinkedIn - Saquib Mundagnur
What You'll Own
CI/CD & developer experience - Build and maintain fast, reliable CI/CD pipelines so engineers ship multiple times a day with confidence. - Make the path from commit to production simple, safe, and repeatable, with sensible automated testing, rollbacks, and release controls.Cloud infrastructure & IaC - Own our cloud infrastructure (AWS/GCP) end to end, managed as code (Terraform or similar) — no click-ops. - Design for scale and cost-efficiency as store and conversation volumes grow.
Containers & orchestration - Run our services on containers/Kubernetes: deployments, autoscaling, networking, and resource management. - Support the specific needs of AI/ML workloads, including GPU-backed inference and batch processing for the speech pipeline.
Reliability & observability (SRE) - Own uptime, performance, and incident response — monitoring, logging, tracing, alerting, on-call, and blameless postmortems. - Define and defend SLOs; keep the platform dependable as it scales across clients.
Data & pipeline infrastructure - Support the infrastructure behind large-scale, edge-to-cloud data movement and processing (audio ingestion, ASR/AI pipelines, analytics). - Keep data workloads reliable, performant, and cost-aware.
Security & compliance - Bake security into the platform: secrets management, IAM/least-privilege, encryption in transit and at rest, network hardening, and vulnerability management. - Support compliance readiness (including India's DPDP Act and enterprise-client security requirements) for a product that handles sensitive customer conversations.
Cost & scale - Own cloud cost visibility and optimization; make scaling decisions that balance reliability and spend.
What You'll Bring - 6+ years in DevOps, SRE, platform, or infrastructure engineering, running production systems at meaningful scale.
- Strong hands-on experience with a major cloud provider (**AWS or Azure or GCP**) and Infrastructure-as-Code (**Terraform** or equivalent).
- Solid experience with **containers and Kubernetes** in production. - Experience building and owning **CI/CD** pipelines (e.g. GitHub Actions, GitLab CI, Jenkins, Argo, or similar).
- Comfort with a scripting/automation language (Python, Go, or Bash) and a strong automation-first mindset.
- Real experience with **observability** (Prometheus/Grafana, ELK, Datadog, OpenTelemetry, or similar) and running incident response / on-call.
- A security-conscious approach — secrets, IAM, encryption, and least-privilege as defaults. - Startup temperament: ownership, pragmatism, and a bias to automate and ship. - Based in or willing to relocate to Bangalore, and up for an onsite/hybrid, in-person team











