
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
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Job Responsibilities:
Section 1 -
- Responsible for managing and providing L1 support to Build, design, deploy and maintain the implementation of Cloud solutions on AWS.
- Implement, deploy and maintain development, staging & production environments on AWS.
- Familiar with serverless architecture and services on AWS like Lambda, Fargate, EBS, Glue, etc.
- Understanding of Infra as a code and familiar with related tools like Terraform, Ansible Cloudformation etc.
Section 2 -
- Managing the Windows and Linux machines, Kubernetes, Git, etc.
- Responsible for L1 management of Servers, Networks, Containers, Storage, and Databases services on AWS.
Section 3 -
- Timely monitoring of production workload alerts and quick addressing the issues
- Responsible for monitoring and maintaining the Backup and DR process.
Section 4 -
- Responsible for documenting the process.
- Responsible for leading cloud implementation projects with end-to-end execution.
Qualifications: Bachelors of Engineering / MCA Preferably with AWS, Cloud certification
Skills & Competencies
- Linux and Windows servers management and troubleshooting.
- AWS services experience on CloudFormation, EC2, RDS, VPC, EKS, ECS, Redshift, Glue, etc. - AWS EKS
- Kubernetes and containers knowledge
- Understanding of setting up AWS Messaging, streaming and queuing Services(MSK, Kinesis, SQS, SNS, MQ)
- Understanding of serverless architecture. - High understanding of Networking concepts
- High understanding of Serverless architecture concept - Managing to monitor and alerting systems
- Sound knowledge of Database concepts like Dataware house, Data Lake, and ETL jobs
- Good Project management skills
- Documentation skills
- Backup, and DR understanding
Soft Skills - Project management, Process Documentation
Ideal Candidate:
- AWS certification with between 2-4 years of experience with certification and project execution experience.
- Someone who is interested in building sustainable cloud architecture with automation on AWS.
- Someone who is interested in learning and being challenged on a day-to-day basis.
- Someone who can take ownership of the tasks and is willing to take the necessary action to get it done.
- Someone who is curious to analyze and solve complex problems.
- Someone who is honest with their quality of work and is comfortable with taking ownership of their success and failure, both.
Behavioral Traits
- We are looking for someone who is interested to be part of creativity and the innovation-based environment with other team members.
- We are looking for someone who understands the idea/importance of teamwork and individual ownership at the same time.
- We are looking for someone who can debate logically, respectfully disagree, and can admit if proven wrong and who can learn from their mistakes and grow quickly
We’re hiring a DevOps Engineer who’s passionate about automation, reliability, and scaling infrastructure for modern cloud-native applications. If you thrive in dynamic environments and love problem-solving at scale, we’d love to meet you!
🔧 Key Responsibilities
- Manage and support production systems with on-call rotations
- Deploy and maintain scalable infrastructure on AWS (ECS, EC2, EKS, S3, RDS, ELB, IAM, Lambda)
- Build infrastructure using Terraform
- Manage and monitor Kubernetes clusters and Docker containers
- Automate deployment and configuration using Ansible or similar tools
- Ensure systems reliability using robust monitoring and alerting tools
- Work with Linux OS, and network protocols like HTTP, DNS, SMTP, LDAP
- Manage services like Nginx, HAProxy, MySQL, SSH
- Collaborate with development, QA, and product teams
- Document systems and infrastructure best practices
✅ Required Skills
- 4+ years in DevOps, SRE, or Systems Administration
- Hands-on experience with AWS, Kubernetes, Docker
- Proficient with Terraform, Ansible, and Linux systems
- Strong understanding of networking, system logs, and debugging
- Excellent communication and documentation skills
Challenging opportunity to Improve and manage a complicated AWS Infrastructure built for ECG wearable, for live ecg streaming and monitoring Patients

- Proficiency in Python , Django and Other Allied Frameworks;
- Expert in designing UI/UX interfaces;
- Expert in testing, troubleshooting, debugging and problem solving;
- Basic knowledge of SEO;
- Good communication;
- Team building and good acumen;
- Ability to perform;
- Continuous learning
THE POSITION
Ashnik is looking for experienced technology consultant to work in DevOps team in pre-sales function. The primary area of focus will be Microservices, CI/CD pipeline, Docker, Kubernetes, containerization and container security. A person in this role will be responsible for leading technical discussions with customers and partners and helping them arrive at final solution.
QUALIFICATION AND EXPERIENCE
- Engineering or equivalent degree
- Must have at least 8 years of experience in IT industry designing and delivering solutions
- Must have at least 3 years of hand-on experience of Linux and Operating system
- Must have at least 3 years of experience of working in an environment with highly virtualized or cloud based infrastructure
- Must have at least 2 years hands on experience in CI/CD pipeline, micro-services, containerization and kubernetes
- Though coding is not needed in this role, the person should have ability to understand and debug code if required
- Should be able to explain complex solution in simpler ways
- Should be ready to travel 20-40% in a month
- Should be able to engage with customers to understand the fundamental/driving requirement
DESIRED SKILLS
- Past experience of working with Docker and/or Kubernetes at Scale
- Past experience of working in a DevOps team
- Prior experience in Pre-sales role
RESPONSIBILITIES
- Own pre-sales or sales engineering responsibility to design, present, deliver technical solution
- Be the point of contact for all technical queries for Sales team and partners
- Build full-fledged solution proposals with details of implementation and scope of work for customers
- Contribute in technical writings through blogs, whitepapers, solution demos
- Make presentations at events and participate in events.
- Conduct customer workshops to educate them about features in Docker Enterprise Edition
- Coordinate technical escalations with principal vendor
- Get an understanding of various other components and considerations involved in the areas mentioned above
- Be able to articulate value of technology vendor’s products that Ashnik is partnering with eg. Docker, Sysdig, Hashicorp, Ansible, Jenkins etc.
- Work with partners and sales team for responding to RFPs and tenders
WHAT IS IN IT FOR YOU?
You would be adding a great experience of working with a leading open source solutions company in South East Asia region to your career. You would get to learn from the leaders and grow in the industry. This would be a great opportunity for you to grow in your career through continuous learning, adding depth and breadth of technologies. Since we work with leading open source technologies and engage with large enterprises, it creates enormous possibilities for career growth for our team. Not to mention that our people find the journey with Ashnik to be exciting and a fulfilling experience.
Requirements:
● Should have at least 2+ years of DevOps experience
● Should have experience with Kubernetes
● Should have experience with Terraform/Helm
● Should have experience in building scalable server-side systems
● Should have experience in cloud infrastructure and designing databases
● Having experience with NodeJS/TypeScript/AWS is a bonus
● Having experience with WebRTC is a bonus
- Equal Experts is an innovative software delivery consultancy specializing in the delivery of custom software solutions for blue-chip enterprise and public sector clients across a range of industry sectors.
- We deliver market-leading propositions across the digital, online and mobile channels, and are recognized for our leadership in the application of Agile and Lean delivery methods to assure delivery.
- We are focused on hiring DevOps Engineers with skills in AWS, Automation tools, CI/CD tools and the likes.
- The DevOps Consultant will be working with an on-site client team and will be expected to mentor and share their skills and knowledge with the existing client developers.
Your Responsibilities Include:
- Continuous Delivery of quality software created by our project teams. Ensuring smooth build and release with continuous integration.
- Configuration Management - Design and implementation of deployment strategies for multiple projects.
- Virtualization and Infrastructure Provisioning.
- Maintenance and upgrade of our cloud environment (AWS).
- Version control and source code administration.
- Administration of Web Servers, Application Servers and Servlet Containers
- Setting up and managing the Automation efforts for multiple projects.
Technical Expertise:
- Should have worked on Agile projects featuring weekly iterations and releases.
- Should have extensive hands-on experience with:
- Continuous Integration tools like Jenkins.
- Configuration Management tools like Terraform or Ansible.
- Cloud computing using AWS, EC2.
- Hands-on experience on Kubernetes.
- Virtualization tools like Vagrant, Docker or VMWare
- You have an active presence in the DevOps community through your blogs, Stack Overflow and GitHub profiles.
- You are passionate about DevOps. You love to mentor people and evangelize about best practices and innovations in DevOps.
Requirements
You will make an ideal candidate if you have:
-
Experience of building a range of Services in a Cloud Service provider
-
Expert understanding of DevOps principles and Infrastructure as a Code concepts and techniques
-
Strong understanding of CI/CD tools (Jenkins, Ansible, GitHub)
-
Managed an infrastructure that involved 50+ hosts/network
-
3+ years of Kubernetes experience & 5+ years of experience in Native services such as Compute (virtual machines), Containers (AKS), Databases, DevOps, Identity, Storage & Security
-
Experience in engineering solutions on cloud foundation platform using Infrastructure As Code methods (eg. Terraform)
-
Security and Compliance, e.g. IAM and cloud compliance/auditing/monitoring tools
-
Customer/stakeholder focus. Ability to build strong relationships with Application teams, cross functional IT and global/local IT teams
-
Good leadership and teamwork skills - Works collaboratively in an agile environment
-
Operational effectiveness - delivers solutions that align to approved design patterns and security standards
-
Excellent skills in at least one of following: Python, Ruby, Java, JavaScript, Go, Node.JS
-
Experienced in full automation and configuration management
-
A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
-
Set and achieved challenging short, medium and long term goals which exceeded the standards in their field
-
Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
-
Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
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A successful track record of delivering complex projects and/or programmes, utilizing appropriate techniques and tools to ensure and measure success
-
A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
Essential Skills :
-
Demonstrable Cloud service provider experience - infrastructure build and configurations of a variety of services including compute, devops, databases, storage & security
-
Demonstrable experience of Linux administration and scripting preferably Red Hat
-
Experience of working with Continuous Integration (CI), Continuous Delivery (CD) and continuous testing tools
-
Experience working within an Agile environment
-
Programming experience in one or more of the following languages: Python, Ruby, Java, JavaScript, Go, Node.JS
-
Server administration (either Linux or Windows)
-
Automation scripting (using scripting languages such as Terraform, Ansible etc.)
-
Ability to quickly acquire new skills and tools
Required Skills :
-
Linux & Windows Server Certification













