
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
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JOB DETAILS:
* Job Title: Lead I - Azure, Terraform, GitLab CI
* Industry: Global Digital Transformation Solutions Provider
* Salary: Best in Industry
* Experience: 3-5 years
* Location: Trivandrum/Pune
Job Description
Job Title: DevOps Engineer
Experience: 4–8 Years
Location: Trivandrum & Pune
Job Type: Full-Time
Mandatory skills: Azure, Terraform, GitLab CI, Splunk
Job Description
We are looking for an experienced and driven DevOps Engineer with 4 to 8 years of experience to join our team in Trivandrum or Pune. The ideal candidate will take ownership of automating cloud infrastructure, maintaining CI/CD pipelines, and implementing monitoring solutions to support scalable and reliable software delivery in a cloud-first environment.
Key Responsibilities
- Design, manage, and automate Azure cloud infrastructure using Terraform.
- Develop scalable, reusable, and version-controlled Infrastructure as Code (IaC) modules.
- Implement monitoring and logging solutions using Splunk, Azure Monitor, and Dynatrace.
- Build and maintain secure and efficient CI/CD pipelines using GitLab CI or Harness.
- Collaborate with cross-functional teams to enable smooth deployment workflows and infrastructure updates.
- Analyze system logs, performance metrics, and s to troubleshoot and optimize performance.
- Ensure infrastructure security, compliance, and scalability best practices are followed.
Mandatory Skills
Candidates must have hands-on experience with the following technologies:
- Azure – Cloud infrastructure management and deployment
- Terraform – Infrastructure as Code for scalable provisioning
- GitLab CI – Pipeline development, automation, and integration
- Splunk – Monitoring, logging, and troubleshooting production systems
Preferred Skills
- Experience with Harness (for CI/CD)
- Familiarity with Azure Monitor and Dynatrace
- Scripting proficiency in Python, Bash, or PowerShell
- Understanding of DevOps best practices, containerization, and microservices architecture
- Exposure to Agile and collaborative development environments
Skills Summary
Azure, Terraform, GitLab CI, Splunk (Mandatory) Additional: Harness, Azure Monitor, Dynatrace, Python, Bash, PowerShell
Skills: Azure, Splunk, Terraform, Gitlab Ci
******
Notice period - 0 to 15days only
Job stability is mandatory
Location: Trivandrum/Pune
- Minimum 3+ yrs of Experience in DevOps with AWS Platform
- • Strong AWS knowledge and experience
- • Experience in using CI/CD automation tools (Git, Jenkins, Configuration deployment tools ( Puppet/Chef/Ansible)
- • Experience with IAC tools Terraform
- • Excellent experience in operating a container orchestration cluster (Kubernetes, Docker)
- • Significant experience with Linux operating system environments
- • Experience with infrastructure scripting solutions such as Python/Shell scripting
- • Must have experience in designing Infrastructure automation framework.
- • Good experience in any of the Setting up Monitoring tools and Dashboards ( Grafana/kafka)
- • Excellent problem-solving, Log Analysis and troubleshooting skills
- • Experience in setting up centralized logging for system (EKS, EC2) and application
- • Process-oriented with great documentation skills
- • Ability to work effectively within a team and with minimal supervision
Azure DevOps engineer should have a deep understanding of container principles and hands-on experience with Docker.
They should also be able to set-up and manage clusters using Azure Kubernetes Service (AKS). Additionally, understanding of API management, Azure Key-Vaults, ACR, networking concepts like virtual networks, subnets, NSG, route tables. Awareness of any one of the software like Apigee, Kong, or APIM in Azure is a must. Strong experience with IaC technologies like Terraform, ARM/ Bicep Templates, GitHub Pipelines, Sonar etc.
- Designing DevOps strategies: Recommending strategies for migrating and consolidating DevOps tools, designing an Agile work management approach, and creating a secure development process
- Implementing DevOps development processes: Designing version control strategies, integrating source control, and managing build infrastructure
- Managing application configuration and secrets: Ensuring system and infrastructure availability, stability, scalability, and performance
- Automating processes: Overseeing code releases and deployments with an emphasis on continuous integration and delivery
- Collaborating with teams: Working with architect and developers to ensure smooth code integration and collaborating with development and operations teams to define pipelines.
- Documentation: Producing detailed Development Architecture design, setting up the DevOps tools and working together with the CI/CD specialist in integrating the automated CI and CD pipelines with those tools
- Ensuring security and compliance/DevSecOps: Managing code quality and security policies
- Troubleshooting issues: Investigating issues and responding to customer queries
- Core Skills: Azure DevOps engineer should have a deep understanding of container principles and hands-on experience with Docker. They should also be able to set-up and manage clusters using Azure Kubernetes Service (AKS). Additionally, understanding of API management, Azure Key-Vaults, ACR, networking concepts like virtual networks, subnets, NSG, route tables. Awareness of any one of the software like Apigee, Kong, or APIM in Azure is a must. Strong experience with IaC technologies like Terraform, ARM/ Bicep Templates, GitHub Pipelines, Sonar,
- Additional Skills: Self-starter and ability to execute tasks on time, Excellent communication skills, ability to come up with multiple solutions for problems, interact with client-side experts to resolve issues by providing correct pointers, excellent debugging skills, ability to breakdown tasks into smaller steps.
- At least 5 year of experience in Cloud technologies-AWS and Azure and developing.
- Experience in implementing DevOps practices and DevOps-tools in areas like CI/CD using Jenkins environment automation, and release automation, virtualization, infra as a code or metrics tracking.
- Hands on experience in DevOps tools configuration in different environments.
- Strong knowledge of working with DevOps design patterns, processes and best practices
- Hand-on experience in Setting up Build pipelines.
- Prior working experience in system administration or architecture in Windows or Linux.
- Must have experience in GIT (BitBucket, GitHub, GitLab)
- Hands-on experience on Jenkins pipeline scripting.
- Hands-on knowledge in one scripting language (Nant, Perl, Python, Shell or PowerShell)
- Configuration level skills in tools like SonarQube (or similar tools) and Artifactory.
- Expertise on Virtual Infrastructure (VMWare or VirtualBox or QEMU or KVM or Vagrant) and environment automation/provisioning using SaltStack/Ansible/Puppet/Chef
- Deploying, automating, maintaining and managing Azure cloud based production systems including monitoring capacity.
- Good to have experience in migrating code repositories from one source control to another.
- Hands-on experience in Docker container and orchestration based deployments like Kubernetes, Service Fabric, Docker swarm.
- Must have good communication skills and problem solving skills
Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.
We are looking for a DevOps Engineer with expertise in infrastructure as a code, configuration management, continuous integration, continuous deployment, automated monitoring for big data workloads, large enterprise applications, customer applications, and databases.
You will have hands-on technology expertise coupled with a background in professional services and client-facing skills. You are passionate about the best practices of cloud deployment and ensuring the customer expectation is set and met appropriately. If you love to solve problems using your skills, then join the Team Mactores. We have a casual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.
What you will do?
- Automate infrastructure creation with Terraform, AWS Cloud Formation
- Perform application configuration management, and application-deployment tool enabling infrastructure as code.
- Take ownership of the Build and release cycle of the customer project.
- Share the responsibility for deploying releases and conducting other operations maintenance.
- Enhance operations infrastructures such as Jenkins clusters, Bitbucket, monitoring tools (Consul), and metrics tools such as Graphite and Grafana.
- Provide operational support for the rest of the Engineering team help migrate our remaining dedicated hardware infrastructure to the cloud.
- Establish and maintain operational best practices.
- Participate in hiring culturally fit engineers in the organization, help engineers make their career paths by consulting with them.
- Design the team strategy in collaboration with founders of the organization.
What are we looking for?
- 4+ years of experience in using Terraform for IaaC
- 4+ years of configuration management and engineering for large-scale customers, ideally supporting an Agile development process.
- 4+ years of Linux or Windows Administration experience.
- 4+ years of version control systems (git), including branching and merging strategies.
- 2+ Experience in working with AWS Infrastructure, and platform services.
- 2+ Experience in cloud automation tools (Ansible, Chef).
- Exposure to working on container services like Kubernetes on AWS, ECS, and EKS
- You are extremely proactive at identifying ways to improve things and to make them more reliable.
You will be preferred if
- Expertise in multiple cloud services provider: Amazon Web Services, Microsoft Azure, Google Cloud Platform
- AWS Solutions Architect Professional or Associate Level Certificate
- AWS DevOps Professional Certificate
Life at Mactores
We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.
1. Be one step ahead
2. Deliver the best
3. Be bold
4. Pay attention to the detail
5. Enjoy the challenge
6. Be curious and take action
7. Take leadership
8. Own it
9. Deliver value
10. Be collaborative
We would like you to read more details about the work culture on https://mactores.com/careers
The Path to Joining the Mactores Team
At Mactores, our recruitment process is structured around three distinct stages:
Pre-Employment Assessment:
You will be invited to participate in a series of pre-employment evaluations to assess your technical proficiency and suitability for the role.
Managerial Interview: The hiring manager will engage with you in multiple discussions, lasting anywhere from 30 minutes to an hour, to assess your technical skills, hands-on experience, leadership potential, and communication abilities.
HR Discussion: During this 30-minute session, you'll have the opportunity to discuss the offer and next steps with a member of the HR team.
At Mactores, we are committed to providing equal opportunities in all of our employment practices, and we do not discriminate based on race, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy extends to all aspects of the employment relationship, including recruitment, compensation, promotions, transfers, disciplinary action, layoff, training, and social and recreational programs. All employment decisions will be made in compliance with these principles.
Introduction
http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis.
Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting. We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls
Your Roles and Responsibilities
The Lead DevOps Engineer will be responsible for the management, monitoring and operation of our applications and services in production. The DevOps Engineer will be a hands-on person who can work independently or with minimal guidance and has the ability to drive the team’s deliverables by mentoring and guiding junior team members. You will work with the existing teams very closely and build on top of tools like Kubernetes, Docker and Terraform and support our numerous polyglot services.
Introducing a strong DevOps ethic into the rest of the team is crucial, and we expect you to lead the team on best practices in deployment, monitoring, and tooling. You'll work collaboratively with software engineering to deploy and operate our systems, help automate and streamline our operations and processes, build and maintain tools for deployment, monitoring, and operations and troubleshoot and resolve issues in our development, test and production environments. The position is based in our Bangalore office.
Primary Responsibilities
- Providing strategies and creating pathways in support of product initiatives in DevOps and automation, with a focus on the design of systems and services that run on cloud platforms.
- Optimizations and execution of the CI/CD pipelines of multiple products and timely promotion of the releases to production environments
- Ensuring that mission critical applications are deployed and optimised for high availability, security & privacy compliance and disaster recovery.
- Strategize, implement and verify secure coding techniques, integrate code security tools for Continuous Integration
- Ensure analysis, efficiency, responsiveness, scalability and cross-platform compatibility of applications through captured metrics, testing frameworks, and debugging methodologies.
- Technical documentation through all stages of development
- Establish strong relationships, and proactively communicate, with team members as well as individuals across the organisation
Requirements
- Minimum of 6 years of experience on Devops tools.
- Working experience with Linux, container orchestration and management technologies (Docker, Kubernetes, EKS, ECS …).
- Hands-on experience with "infrastructure as code" solutions (Cloudformation, Terraform, Ansible etc).
- Background of building and maintaining CI/CD pipelines (Gitlab-CI, Jenkins, CircleCI, Github actions etc).
- Experience with the Hashicorp stack (Vault, Packer, Nomad etc).
- Hands-on experience in building and maintaining monitoring/logging/alerting stacks (ELK stack, Prometheus stack, Grafana etc).
- Devops mindset and experience with Agile / SCRUM Methodology
- Basic knowledge of Storage , Databases (SQL and noSQL)
- Good understanding of networking technologies, HAProxy, firewalling and security.
- Experience in Security vulnerability scans and remediation
- Experience in API security and credentials management
- Worked on Microservice configurations across dev/test/prod environments
- Ability to quickly adapt new languages and technologies
- A strong team player attitude with excellent communication skills.
- Very high sense of ownership.
- Deep interest and passion for technology
- Ability to plan projects, execute them and meet the deadline
- Excellent verbal and written English communication.
Requirements
Roles and Responsibilities
● Managing Availability, Performance, Capacity of infrastructure and applications.
● Building and implementing observability for applications health/performance/capacity.
● Optimizing On-call rotations and processes.
● Documenting “tribal” knowledge.
● Managing Infra-platforms like
- Mesos/Kubernetes
- CICD
- Observability(Prometheus/New Relic/ELK)
- Cloud Platforms ( AWS/ Azure )
- Databases
- Data Platforms Infrastructure
● Providing help in onboarding new services with the production readiness review process.
● Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
● Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
● Working with the Dev team to have an in-depth understanding of the application architecture and its bottlenecks.
● Identifying observability gaps in product services, infrastructure and working with stake owners to fix it.
● Managing Outages and doing detailed RCA with developers and identifying ways to avoid that situation.
● Managing/Automating upgrades of the infrastructure services.
● Automate toil work.
Experience & Skills
● 3+ Years of experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.
● A collaborative spirit with the ability to work across disciplines to influence, learn, and deliver.
● A deep understanding of computer science, software development, and networking principles.
● Demonstrated experience with languages, such as Python, Java, Golang etc.
● Extensive experience with Linux administration and good understanding of the various linux kernel subsystems (memory, storage, network etc).
● Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
● Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
● Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure solutions like Microsoft Azure or Google Cloud.
● Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker, Argo etc.
● Experience in managing and deploying containerized environments using Docker,
Mesos/Kubernetes is a plus.
● Experience with multiple datastores is a plus (MySQL, PostgreSQL, Aerospike,
Couchbase, Scylla, Cassandra, Elasticsearch).
● Experience with data platforms tech stacks like Hadoop, Hive, Presto etc is a plus
Specific responsibilities commensurate with experience and include:
- Ability to react quickly and effectively to identify and resolve issues that heavily impact CI/CD system (immediate mitigation of impact, long-term resolution including strategies for risk mitigation/monitoring/alert for proactive resolution of potential future occurrences)
- Design, develop, unit test, and implement build automation scripts including environment configuration validation processes
- Automate and improve development process by evaluation and introduction of new tools and scripts, and manage their life cycle and validation
- Determine branching strategy and maintain branches for various components, products, and product lines
- Come up with solutions to open-ended problems that focus on workflow improvements for the Software department
- Address issues with well-defined requirements efficiently; come up with short-term and long-term solutions and staged deployment strategies
- Self-driven-- takes action to move tickets from start to completion with minimal oversight
- Ability to communicate with and consider perspectives of stakeholders including but not limited to: IT, software development, verification
- Ability to break down a problem into smaller components and solve them in a logical, controlled, clearly explainable approach
- Lead the creation and maintenance of a pre-production environment as a testbed for build process improvements and changes before deployment to the production environment
- Gather metrics via direct input, data based on analysis of developer working habits analysis and pain points to assess current state and areas requiring further improvement
- Define chain of communication and immediate paths of action in the case of a build fault state
- Ability to work within constraints of the internal network without access to commercial cloud solutions
- Create metrics that define ‘efficiency’ and ‘reliability’ in measurable terms, and track them
- Perform static code and security analysis
- Design and execute unit tests and perform code coverage analysis
- Able to work in Agile development team environment
Key Requirement & Qualifications:
- Bachelor’s degree (or higher) in Electrical Engineering, Computer Engineering, Computer Science or equivalent
- 6+ years (minimum) experience handling Build, Release, and Deployment of software on Windows and/or Linux environments (on-premise)
- Experience with the development and deployment of CM processes and tools
- Build automation for .NET using TeamCity (Jenkins is an asset)
- Scripting languages: Windows batch scripting, Powershell, Ant/NAnt
- Source control systems usage, branching strategies, and workflow (Git preferred, Subversion)
- 6+ years of hands-on programming experience with C# and .NET (both Framework and Core)
- Troubleshooting and debugging-- what information to gather when there are issues with CI/CD system, and how to gather it (i.e., analyzing network communication? Windows crash dumps, java logs, etc.)
- 6+ years (minimum) in web/desktop application software development experience
- Excellent problem solving, critical and analytical thinking
- Strong team player who understands SDLC and QA methodologies
- A professional, results-oriented individual with a high degree of self-motivation
- Excellent written and verbal communication skills and the ability to coordinate work/activities with multiple software/IT teams
- Working with virtual machines and build management on virtual machines (VMware preferred).
- Managing configurations for multiple build environments
- OS administration and scripting experience (Windows is a must, Linux desired)
- Experience with test automation tools (NUnit, customer inhouse frameworks) and strategies is an asset
- Creation and maintenance of monitoring and alert systems (Zabbix)
- Familiarity with databases (SQL-based) - create, modify, optimize (via script)
- Data and metrics gathering, aggregation, and reporting
- Experience with work management and documentation tools: JIRA and Confluence
Goodera is looking for an experienced and motivated DevOps professional to be an integral part of its core infrastructure team. As a DevOps Engineer, you must be able to troubleshoot production issues, design, implement, and deploy monitoring tools, collaborate with team members to improve the existing and develop new engineering tools, optimize company's computing architecture, design and conduct security, performance, availability and availability tests.
Responsibilities:
This is a highly accountable role and the candidate must meet the following professional expectations:
• Owning and improving the scalability and reliability of our products.
• Working directly with product engineering and infrastructure teams.
• Designing and developing various monitoring system tools.
• Accountable for developing deployment strategies and build configuration management.
• Deploying and updating system and application software.
• Ensure regular, effective communication with team members and cross-functional resources.
• Maintaining a positive and supportive work culture.
• First point of contact for handling customer (may be internal stakeholders) issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
• Develop tooling and processes to drive and improve customer experience, create playbooks.
• Eliminate manual tasks via configuration management.
• Intelligently migrate services from one AWS region to other AWS regions.
• Create, implement and maintain security policies to ensure ISO/ GDPR / SOC / PCI compliance.
• Verify infrastructure Automation meets compliance goals and is current with disaster recovery plan.
• Evangelize configuration management and automation to other product developers.
• Keep himself updated with upcoming technologies to maintain the state of the art infrastructure.
Required Candidate profile :
• 3+ years of proven experience working in a DevOps environment.
• 3+ years of proven experience working in AWS Cloud environments.
• Solid understanding of networking and security best practices.
• Experience with infrastructure-as-code frameworks such as Ansible, Terraform, Chef, Puppet, CFEngine, etc.
• Experience in scripting or programming languages (Bash, Python, PHP, Node.js, Perl, etc.)
• Experience designing and building web application environments on AWS, including services such as ECS, ECR, Foregate, Lambda, SNS / SQS, CloudFront, Code Build, Code pipeline, Configuring CloudWatch, WAF, Active Directories, Kubernetes (EKS), EC2, S3, ELB, RDS, Redshift etc.
• Hands on Experience in Docker is a big plus.
• Experience working in an Agile, fast paced, DevOps environment.
• Strong Knowledge in DB such as MongoDB / MySQL / DynamoDB / Redis / Cassandra.
• Experience with Open Source and tools such as Haproxy, Apache, Nginx and Nagios etc.
• Fluency with version control systems with a preference for Git *
• Strong Linux-based infrastructures, Linux administration
• Experience with installing and configuring application servers such as WebLogic, JBoss and Tomcat.
• Hands-on in logging, monitoring and alerting tools like ELK, Grafana, Metabase, Monit, Zbbix etc.
• A team player capable of high performance, flexibility in a dynamic working environment and the ability to lead.
d ability to rain others on technical and procedural topics.














