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Lead Infrastructure Engineer
Lead Infrastructure Engineer

Lead Infrastructure Engineer at HappyFox · Chennai, Bengaluru (Bangalore) · 7 - 15 years · ₹15L - ₹20L / yr · Bootstrapped · Posted 11 May 2023

HappyFox's logo

Lead Infrastructure Engineer

Lindsey A's profile picture
Posted by Lindsey A
7 - 15 yrs
₹15L - ₹20L / yr
Chennai, Bengaluru (Bangalore)
Skills
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)
skill iconPython
Amazon EC2
ECS
CI/CD
Nginx
skill iconPostgreSQL
Postfix
skill iconRedis

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

 

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

 

To know more, Visit! - https://www.happyfox.com/

 

Responsibilities

  • Build and scale production infrastructure in AWS for the HappyFox platform and its products.
  • Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
  • Implement consistent observability, deployment and IaC setups
  • Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
  • Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
  • Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
  • Lead infrastructure security audits

 

Requirements

  • At least 7 years of experience in handling/building Production environments in AWS.
  • At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
  • Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
  • Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
  • Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
  • Experience in security hardening of infrastructure, systems and services.
  • Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
  • Experience in setting up and managing test/staging environments, and CI/CD pipelines.
  • Experience in IaC tools such as Terraform or AWS CDK
  • Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
  • Passion for making systems reliable, maintainable, scalable and secure.
  • Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
  • Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

 

 

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About HappyFox

Founded :
2012
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.


We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.


To know more, Visit! https://www.happyfox.com/

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Help Desk
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Deliver outstanding support and achieve new goals with HappyFox
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Assist AI's logo
Assist AI
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Transform your relationship with employees with conversational AI
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You won’t have to answer repetitive customer service questions anymore. Mimic human conversations with enhanced messaging functionalities that serve your business needs
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Reduce the burden of manual and repetitive business processes with end-to-end workflow automation. Streamline your business processes with HappyFox Workflows, a cloud-based, no-code, workflow management platform
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Provide real-time, chat support to customers without them having to leave the app. Integrate and deploy the SDK in minutes
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Transform data from different sources into cross-functional reports and dashboards. Track your key performance indicators, measure trends, identify outliers, and uncover hidden insights. Get more out of your data with HappyFox Business Intelligence software
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Interview Process :

Round 1 : Take-Home Coding Assignment – Submit within 48 hours

Round 2 : Coding Assignment Discussion – 1 Hour

Round 3 : Technical Managerial Round – 30 Minutes


Note : The take-home coding assignment is mandatory. Candidates should be comfortable completing and submitting the assignment within 48 hours before proceeding.


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  • Design and implement containerized application platforms on Amazon EKS; exposure to ECS is a plus.
  • Implement Infrastructure as Code using Terraform and AWS CloudFormation.
  • Define and enforce best practices across security, backups, high availability (HA), disaster recovery (DR), monitoring, and operations.
  • Enable configuration management using tools such as Ansible, Chef, or similar.
  • Build CI/CD pipelines and manage the complete build and release lifecycle for customer applications.
  • Drive automation across provisioning, deployment, and operational workflows.
  • Retire legacy infrastructure and land cloud-native architectures in its place.
  • Improve and maintain DevOps platforms: Jenkins, Git repositories, monitoring, and observability stacks.
  • Provide L3-level support for complex infrastructure and platform issues.
  • Work with stakeholders on technical strategy and long-term architecture.
  • Mentor engineers, contribute to talent evaluation, and support team development.

What are we looking for?

  • 6+ years of hands-on DevOps experience, with strong expertise in designing and managing cloud infrastructure.
  • Strong experience in VMware-to-AWS migration projects or large-scale infrastructure migrations.
  • 4+ years of Terraform and CloudFormation for Infrastructure as Code (IaC).
  • 4+ years in configuration management, systems engineering, and managing production-grade infrastructure.
  • Solid Linux and/or Windows administration background.
  • Deep understanding of AWS services, including VPC, EC2, IAM, EKS, ECS, RDS, S3, Backup, CloudWatch, etc.
  • Experience with Kubernetes (EKS), ECS, and Docker in production environments.
  • Hands-on experience designing HA, DR, security, and backup strategies.
  • Experience with Landing Zone setup, multi-account strategy, and AWS governance frameworks.
  • Proficiency in Git with a strong understanding of branching and merging strategies.
  • Experience with CI/CD pipelines, automation, and operational tooling.
  • A problem-solving mindset that's proactive and oriented toward reliability, performance, and scalability.

You will be preferred if

  • Experience across multiple cloud platforms (AWS, Azure, GCP).
  • AWS certifications such as Solutions Architect Associate/Professional or DevOps Engineer Professional.
  • Exposure to data platforms such as Amazon EMR, Redshift, Lake Formation, and SageMaker.
  • Experience designing cloud architectures at an L3/Architect level.


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MNC
Bengaluru (Bangalore)
10 - 18 yrs
₹5L - ₹24L / yr
Infrastructure
Windows Azure
skill iconAmazon Web Services (AWS)

Cloud Infrastructure Engineer – BANG | 10+ Years

Location: Bangalore

Experience: 10+ Years

Job Description:

  • Design, implement, and manage cloud infrastructure across AWS/Azure/GCP environments.
  • Strong experience in cloud architecture, compute, storage, networking, and security.
  • Manage VMs, VPC/VNet, load balancers, DNS, DHCP, firewalls, and IAM.
  • Hands-on experience with Windows/Linux servers, VMware, virtualization, and infrastructure operations.
  • Automate infrastructure provisioning and configuration using Terraform, Ansible, or similar tools.
  • Monitor infrastructure performance, availability, and capacity using tools such as Grafana, Prometheus, or CloudWatch/Azure Monitor.
  • Handle incident management, troubleshooting, disaster recovery, backup, and high-availability requirements.
  • Work with cross-functional teams to support cloud migration, infrastructure upgrades, and production environments.
  • Ensure infrastructure follows security, compliance, and operational best practices.

Must-Have Skills:

Cloud Infrastructure | AWS/Azure/GCP | Networking | Linux/Windows | VMware | Terraform | Ansible | DNS/DHCP | IAM | Monitoring | Backup & DR

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