

About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
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(Candidates from Service based Companies apply-Looking for automation(shell or python scripting))
SHIFT- Shift time either US East coast or west coast (2:30 PM to 10:30 PM India time or 5 to 2 am india time)
Exp- 5 to 8 years
Salary- Upto 25 LPA
Hyderabad based candidates preferred!
Immediate joiners would be preferred!!
Role Objective:
- Ability to identify processes where efficiency could be improved via automation
- Ability to research, prototype, iterate and test automation solutions
- Good Technical understanding of Cloud service offering, with a sound appreciation of the associated business processes.
- Ability to build & maintain a strong working relationship with other Technical teams using the agile methodology (internal and external), Infrastructure Partners and Service Engagement Managers.
- Ability to shape and co-ordinate delivery of key initiatives to deliver improvements in stability
- Good understanding of the cost of the e2e service provision, and delivery of associated savings.
- Knowledge of web security principals
- Strong Linux experience – comfortable working from command line
- Some networking knowledge (routing, DNS)
- Knowledge of HA and DR concepts and experience implementing them
- Working with team to analyse and design infrastructure with 99.99% up-time.
Qualifications:
- Infrastructure automation through DevOps scripting (Eg Python, Ruby, PowerShell, Java, shell) or previous software development experience
- Experience in building and managing production cloud environments from the ground up.
- Hands-on, working experience with primary AWS services (EC2, VPC, RDS, Route53, S3)
- Knowledge on repository management (GitHub, SVN)
- Solid understanding of web application architecture and RDBMS (SQL Server preferred).
- Experience with IT compliance and risk management requirements is a bonus. (Eg Security, Privacy, HIPAA, SOX, etc)
- Strong logical, analytical and problem-solving skills with excellent communication skills.
- Should have degree in computer science, MIS, engineering or equivalent with 5+ years of experience.
- Should be willing to work in rotational shifts (including the nights)
Perks and benefits:
- Health & Wellness
- Paid time off
- Learning at work
- Fun at work
- Night shift allowance
- Comp off
- Pick and drop facility available to certain distance
Experience - 2+ Years
Requirements:
● Should have at least 2+ years of DevOps experience
● Should have experience with Kubernetes
● Should have experience with Terraform/Helm
● Should have experience in building scalable server-side systems
● Should have experience in cloud infrastructure and designing databases
● Having experience with NodeJS/TypeScript/AWS is a bonus
● Having experience with WebRTC is a bonus
ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.
ApnaComplex is part of ANAROCK Group. ANAROCK Group is India's leading specialized real estate services company having diversified interests across the real estate value chain.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.
Must have-
- Knowledge of Docker
- Knowledge of Terraforms
- Knowledge of AWS
Good to have -
- Kubernetes
- Scripting language: PHP/Go Lang and Python
- Webserver knowledge
- Logging and monitoring experience
- Test, build, design, deployment, and ability to maintain continuous integration and continuous delivery process using tools like Jenkins, maven Git, etc.
- Build and maintain highly available production systems.
- Must know how to choose the best tools and technologies which best fits the business needs.
- Develop software to integrate with internal back-end systems.
- Investigate and resolve technical issues.
- Problem-solving attitude.
- Ability to automate test and deploy the code and monitor.
- Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's expectation.
- Lead and guide the team in identifying and implementing new technologies.
Skills that will help you build a success story with us
- An ability to quickly understand and solve new problems
- Strong interpersonal skills
- Excellent data interpretation
- Context-switching
- Intrinsically motivated
- A tactical and strategic track record for delivering research-driven results
Quick Glances:
- https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
- https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
- https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page
ANAROCK Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
Required qualifications and must have skills
-
5+ years of experience managing a team of 5+ infrastructure software engineers
-
5+ years of experience in building and scaling technical infrastructure
-
5+ years of experience in delivering software
-
Experience leading by influence in multi-team, cross-functional projects
-
Demonstrated experience recruiting and managing technical teams, including performance management and managing engineers
-
Experience with cloud service providers such as AWS, GCP, or Azure
-
Experience with containerization technologies such as Kubernetes and Docker
Nice to have Skills
-
Experience with Hadoop, Hive and Presto
-
Application/infrastructure benchmarking and optimization
-
Familiarity with modern CI/CD practices
-
Familiarity with reliability best practices


Cloud native technologies - Kubernetes (EKS, GKE, AKS), AWS ECS, Helm, CircleCI, Harness, Severless platforms (AWS Fargate etc.)
Infrastructure as Code tools - Terraform, CloudFormation, Ansible
Scripting - Python, Bash
Desired Skills & Experience:
Projects/Internships with coding experience in either of Javascript, Python, Golang, Java etc.
Hands-on scripting and software development fluency in any programming language (Python, Go, Node, Ruby).
Basic understanding of Computer Science fundamentals - Networking, Web Architecture etc.
Infrastructure automation experience with knowledge of at least a few of these tools: Chef, Puppet, Ansible, CloudFormation, Terraform, Packer, Jenkins etc.
Bonus points if you have contributed to open source projects, participated in competitive coding platforms like Hackerearth, CodeForces, SPOJ etc.
You’re willing to learn various new technologies and concepts. The “cloud-native” field of software is evolving fast and you’ll need to quickly learn new technologies as required.
Communication: You like discussing a plan upfront, welcome collaboration, and are an excellent verbal and written communicator.
B.E/B.Tech/M.Tech or equivalent experience.
Rules & Responsibilities:
- Design, implement and maintain all AWS infrastructure and services within a managed service environment
- Should be able to work on 24 X 7 shifts for support of infrastructure.
- Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
- Design and implement availability, scalability, and performance plans for the AWS managed service environment
- Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability and security
- Manage the production deployment and deployment automation
- Implement process and quality improvements through task automation
- Institute infrastructure as code, security automation and automation or routine maintenance tasks
- Experience with containerization and orchestration tools like docker, Kubernetes
- Build, Deploy and Manage Kubernetes clusters thru automation
- Create and deliver knowledge sharing presentations and documentation for support teams
- Learning on the job and explore new technologies with little supervision
- Work effectively with onsite/offshore teams
Qualifications:
- Must have Bachelor's degree in Computer Science or related field and 4+ years of experience in IT
- Experience in designing, implementing, and maintaining all AWS infrastructure and services
- Design and implement availability, scalability, and performance plans for the AWS managed service environment
- Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability, and security
- Hands-on technical expertise in Security Architecture, automation, integration, and deployment
- Familiarity with compliance & security standards across the enterprise IT landscape
- Extensive experience with Kubernetes and AWS(IAM, Route53, SSM, S3, EFS, EBS, ELB, Lambda, CloudWatch, CloudTrail, SQS, SNS, RDS, Cloud Formation, DynamoDB)
- Solid understanding of AWS IAM Roles and Policies
- Solid Linux experience with a focus on web (Apache Tomcat/Nginx)
- Experience with automation/configuration management using Terraform\Chef\Ansible or similar.
- Understanding of protocols/technologies like Microservices, HTTP/HTTPS, SSL/TLS, LDAP, JDBC, SQL, HTML
- Experience in managing and working with the offshore teams
- Familiarity with CI/CD systems such as Jenkins, GitLab CI
- Scripting experience (Python, Bash, etc.)
- AWS, Kubernetes Certification is preferred
- Ability to work with and influence Engineering teams
Job Description
- Experienced in Cloud (AWS, Digital Ocean, Google& Azure) development and System Operations.
- Cloud Storage Services and prior experience in designing and building infrastructure components in Amazon. DigitalOcean (or other cloud providers).
- Strong Linux experience (Red Hat 6.x/CentOS 5.x & 6.x, Debian).
- Expert Knowledge in - Git, Jenkins
- Should have experience in CI/CD Automation using tools like Jenkins, Ansible, puppet/Mcollective, Chef Docker, Kubernetes, GIT, Ansible, Terraform, Packer, Hashicorp Vault Docker, Kubernetes, Python Scripting etc.
- Good working knowledge with scripting languages such as Python, php
- Good communications and Presentation Skills
Preferred Education:
Bachelor's Degree or global equivalent in Computer Science or related field
- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship.
- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.
- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.
Responsibilities :
- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).
- Provide level-3 technical support on your customer's most complex issues
- Lead implementation of low-level security controls in Cloud environments, for services, server and containers
- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.
- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.
- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.
- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.
- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.
- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.
- Be team-oriented, but with a bias towards action to get things done for your customers.
Requirements : Strong cloud security knowledge & experience including :
- End-to-end enterprise security processes
- Cloud security - cloud migrations & shift in security requirements, tooling & approach
- Hands-on DevOps, DevSecOps architecture & automation (critical)
- 4+ years experience in security consulting and project/program management serving cybersecurity customers.
- Complex, level 3 technical support
- Remotely diagnosing & resolving DevSecOps issues in customer environments
- Interacting with CloudPassage Engineering team with customer issue reproduction
- Experience working in a security SaaS company in a startup environment.
- Experience working with Executive and C-Level teams.
- Ability to build and maintain strong relationships with internal and external constituents.
- Excellent organization, project management, time management, and communication skills.
- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
- Analytical both quantitatively and qualitatively.
- Excellent verbal and written communication skills.
- Security certifications (Security +, CISSP, etc.).
Expert Technical Skills :
- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.
- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.
- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.
Proficient Technical Skills :
- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).
- CI/CD processes and environments.
Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.
● Responsible for development, and implementation of Cloud solutions.
● Responsible for achieving automation & orchestration of tools(Puppet/Chef)
● Monitoring the product's security & health(Datadog/Newrelic)
● Managing and Maintaining databases(Mongo & Postgres)
● Automating Infrastructure using AWS services like CloudFormation
● Provide evidences in Infrastructure Security Audits
● Migrating to Container technologies (Docker/Kubernetes)
● Should have knowledge on serverless concepts (AWS Lambda)
● Should be able to work with AWS services like EC2, S3, Cloud-formation, EKS, IAM, RDS, ..etc
What you bring:
● Problem-solving skills that enable you to identify the best solutions.
● Team collaboration and flexibility at work.
● Strong verbal and written communication skills that will help in presenting complex ideas
in an accessible and engaging way.
● Ability to choose the best tools and technologies which best fits the business needs.
Aviso offers:
● Dynamic, diverse, inclusive startup environment driven by transparency and velocity
● Bright, open, sunny working environment and collaborative office space
● Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
● Competitive salaries and company equity, and a focus on developing world class talent operations
● Comprehensive health insurance available (medical) for you and your family
● Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
● CEO moonshots projects with cash awards every quarter
● Upskilling and learning support including via paid conferences, online courses, and certifications
● Every month Rupees 2,500 will be credited to Sudexo meal card

