Lead Infrastructure Engineer

at HappyFox

Lead Infrastructure Engineer

HappyFox

Company

Home

Lead Infrastructure Engineer

at HappyFox

Posted by Lindsey A

7 - 15 yrs

₹15L - ₹20L / yr

Chennai, Bengaluru (Bangalore)

Skills

Docker

Kubernetes

DevOps

Amazon Web Services (AWS)

Windows Azure

Google Cloud Platform (GCP)

Python

Amazon EC2

ECS

CI/CD

Nginx

PostgreSQL

Postfix

Redis

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

Build and scale production infrastructure in AWS for the HappyFox platform and its products.
Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
Implement consistent observability, deployment and IaC setups
Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
Lead infrastructure security audits

Requirements

At least 7 years of experience in handling/building Production environments in AWS.
At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
Experience in security hardening of infrastructure, systems and services.
Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
Experience in setting up and managing test/staging environments, and CI/CD pipelines.
Experience in IaC tools such as Terraform or AWS CDK
Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
Passion for making systems reliable, maintainable, scalable and secure.
Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

Build and scale production infrastructure in AWS for the HappyFox platform and its products.
Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
Implement consistent observability, deployment and IaC setups
Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
Lead infrastructure security audits

Requirements

At least 7 years of experience in handling/building Production environments in AWS.
At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
Experience in security hardening of infrastructure, systems and services.
Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
Experience in setting up and managing test/staging environments, and CI/CD pipelines.
Experience in IaC tools such as Terraform or AWS CDK
Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
Passion for making systems reliable, maintainable, scalable and secure.
Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

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About HappyFox

Founded :

2012

Type :

Product

Size :

20-100

Stage :

Bootstrapped

About

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

To know more, Visit! https://www.happyfox.com/

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

To know more, Visit! https://www.happyfox.com/

Product showcase

Help Desk

Visit

Deliver outstanding support and achieve new goals with HappyFox

Assist AI

Visit

Transform your relationship with employees with conversational AI

Chatbot

Visit

You won’t have to answer repetitive customer service questions anymore. Mimic human conversations with enhanced messaging functionalities that serve your business needs

Workflow

Visit

Reduce the burden of manual and repetitive business processes with end-to-end workflow automation. Streamline your business processes with HappyFox Workflows, a cloud-based, no-code, workflow management platform

Live Chat

Visit

Provide real-time, chat support to customers without them having to leave the app. Integrate and deploy the SDK in minutes

Business Intelligence

Visit

Transform data from different sources into cross-functional reports and dashboards. Track your key performance indicators, measure trends, identify outliers, and uncover hidden insights. Get more out of your data with HappyFox Business Intelligence software

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the
basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Direct Message

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