

About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
Company video


Product showcase
Similar jobs

we’d love to speak with you. Skills and Qualifications:
Strong experience with continuous integration/continuous deployment (CI/CD) pipeline tools such as Jenkins, TravisCI, or GitLab CI.
Proficiency in scripting languages such as Python, Bash, or Ruby.
Knowledge of infrastructure automation tools such as Ansible, Puppet, or Terraform.
Experience with cloud platforms such as AWS, Azure, or GCP.
Knowledge of container orchestration tools such as Docker, Kubernetes, or OpenShift.
Experience with version control systems such as Git.
Familiarity with Agile methodologies and practices.
Understanding of networking concepts and principles.
Knowledge of database technologies such as MySQL, MongoDB, or PostgreSQL.
Good understanding of security and data protection principles.
Roles and responsibilities:
● Building and setting up new development tools and infrastructure
● Working on ways to automate and improve development and release processes
● Deploy updates and fixes
● Helping to ensure information security best practices
● Provide Level 2 technical support
● Perform root cause analysis for production errors
● Investigate and resolve technical issues
You will be responsible for:
- Managing all DevOps and infrastructure for Sizzle
- We have both cloud and on-premise servers
- Work closely with all AI and backend engineers on processing requirements and managing both development and production requirements
- Optimize the pipeline to ensure ultra fast processing
- Work closely with management team on infrastructure upgrades
You should have the following qualities:
- 3+ years of experience in DevOps, and CI/CD
- Deep experience in: Gitlab, Gitops, Ansible, Docker, Grafana, Prometheus
- Strong background in Linux system administration
- Deep expertise with AI/ML pipeline processing, especially with GPU processing. This doesn’t need to include model training, data gathering, etc. We’re looking more for experience on model deployment, and inferencing tasks at scale
- Deep expertise in Python including multiprocessing / multithreaded applications
- Performance profiling including memory, CPU, GPU profiling
- Error handling and building robust scripts that will be expected to run for weeks to months at a time
- Deploying to production servers and monitoring and maintaining the scripts
- DB integration including pymongo and sqlalchemy (we have MongoDB and PostgreSQL databases on our backend)
- Expertise in Docker-based virtualization including - creating & maintaining custom Docker images, deployment of Docker images on cloud and on-premise services, monitoring of production Docker images with robust error handling
- Expertise in AWS infrastructure, networking, availability
Optional but beneficial to have:
- Experience with running Nvidia GPU / CUDA-based tasks
- Experience with image processing in python (e.g. openCV, Pillow, etc)
- Experience with PostgreSQL and MongoDB (Or SQL familiarity)
- Excited about working in a fast-changing startup environment
- Willingness to learn rapidly on the job, try different things, and deliver results
- Bachelors or Masters degree in computer science or related field
- Ideally a gamer or someone interested in watching gaming content online
Skills:
DevOps, Ansible, CI/CD, GitLab, GitOps, Docker, Python, AWS, GCP, Grafana, Prometheus, python, sqlalchemy, Linux / Ubuntu system administration
Seniority: We are looking for a mid to senior level engineer
Salary: Will be commensurate with experience.
Who Should Apply:
If you have the right experience, regardless of your seniority, please apply.
Work Experience: 3 years to 6 years
Responsibilities:
- Design, implement, and maintain cloud infrastructure solutions on Microsoft Azure, with a focus on scalability, security, and cost optimization.
- Collaborate with development teams to streamline the deployment process, ensuring smooth and efficient delivery of software applications.
- Develop and maintain CI/CD pipelines using tools like Azure DevOps, Jenkins, or GitLab CI to automate build, test, and deployment processes.
- Utilize infrastructure-as-code (IaC) principles to create and manage infrastructure deployments using Terraform, ARM templates, or similar tools.
- Manage and monitor containerized applications using Azure Kubernetes Service (AKS) or other container orchestration platforms.
- Implement and maintain monitoring, logging, and alerting solutions for cloud-based infrastructure and applications.
- Troubleshoot and resolve infrastructure and deployment issues, working closely with development and operations teams.
- Ensure high availability, performance, and security of cloud infrastructure and applications.
- Stay up-to-date with the latest industry trends and best practices in cloud infrastructure, DevOps, and automation.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).
- Minimum of four years of proven experience working as a DevOps Engineer or similar role, with a focus on cloud infrastructure and deployment automation.
- Strong expertise in Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure App Service, Azure Storage, Azure Networking, Azure Security, and Azure Monitor.
- Proficiency in infrastructure-as-code (IaC) tools such as Terraform or ARM templates.
- Hands-on experience with containerization and orchestration platforms, preferably Azure Kubernetes Service (AKS) or Docker Swarm.
- Solid understanding of CI/CD principles and experience with relevant tools such as Azure DevOps, Jenkins, or GitLab CI.
- Experience with scripting languages like PowerShell, Bash, or Python for automation tasks.
- Strong problem-solving and troubleshooting skills with a proactive and analytical mindset.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Azure certifications (e.g., Azure Administrator, Azure DevOps Engineer, Azure Solutions Architect) are a plus.
3-5 years of experience in DevOps, systems administration, or software engineering roles.
B. Tech. in computer science or related field from top tier engineering colleges.
Strong technical skills in software development, systems administration, and cloud infrastructure management.
Experience with infrastructure-as-code tools such as Terra form or Cloud Formation.
Experience with containerization technologies such as Dockers and Kubernetes.
Experience with cloud providers such as AWS or Azure.
Experience with scripting languages such as Bash or Python.
Strong problem-solving and analytical skills.
Strong communication and collaboration skills
● Manage AWS services and day to day cloud operations.
● Work closely with the development and QA team to make the deployment process
smooth and devise new tools and technologies in order to achieve automation of most
of the components.
● Strengthen the infrastructure in terms of Reliability (configuring HA etc.), Security (cloud
network management, VPC, etc.) and Scalability (configuring clusters, load balancers,
etc.)
● Expert level understanding of DB replication, Sharding (mySQL DB Systems), HA
clusters, Failovers and recovery mechanisms.
● Build and maintain CI-CD (continuous integration/deployment) workflows.
● Having an expert knowledge on AWS EC2, S3, RDS, Cloudfront and other AWS offered
services and products.
● Installation and management of software systems in order to support the development
team e.g. DB installation and administration, web servers, caching and other such
systems.
Requirements:
● B. Tech or Bachelor's in a related field.
● 2-5 years of hands-on experience with AWS cloud services such as EC2, ECS,
Cloudwatch, SQS, S3, CloudFront, route53.
● Experience with setting up CI-CD pipelines and successfully running large scale
systems.
● Experience with source control systems (SVN, GIT etc), Deployment and build
automation tools like Jenkins, Bamboo, Ansible etc.
● Good experience and understanding of Linux/Unix based systems and hands-on
experience working with them with respect to networking, security, administration.
● Atleast 1-2 years of experience with shell/python/perl scripting; having experience with
Bash scripting is an added advantage.
● Experience with automation tasks like, automated backups, configuring fail overs,
automating deployment related process is a must have.
● Good to have knowledge of setting up the ELK stack; Infrastructure as a code services
like Terraform; working and automating processes with AWS SDK/CLI tools with scripts
- 3 - 6 years of software development, and operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
- Design cloud infrastructure that is secure, scalable, and highly available on AWS
- Experience managing any distributed NoSQL system (Kafka/Cassandra/etc.)
- Experience with Containers, Microservices, deployment and service orchestration using Kubernetes, EKS (preferred), AKS or GKE.
- Strong scripting language knowledge, such as Python, Shell
- Experience and a deep understanding of Kubernetes.
- Experience in Continuous Integration and Delivery.
- Work collaboratively with software engineers to define infrastructure and deployment requirements
- Provision, configure and maintain AWS cloud infrastructure
- Ensure configuration and compliance with configuration management tools
- Administer and troubleshoot Linux-based systems
- Troubleshoot problems across a wide array of services and functional areas
- Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
- Perform infrastructure cost analysis and optimization
- AWS
- Docker
- Kubernetes
- Envoy
- Istio
- Jenkins
- Cloud Security & SIEM stacks
- Terraform
CI/CD tools Jenkins/Bamboo/Teamcity/CircleCI, DevSecOps Pipeline, Cloud Services (AWS/Azure/GCP), Ansible, Terraform, Docker, Helm, Cloud formation template, Webserver deployment & config, Databases(SQL/NoSQL) deployment & config, Git, Artifactory, Monitoring tools (Nagios, Grafana, Prometheus etc), Application logs (ELK/EFK, Splunk etc.), API Gateways, Security tools, Vault. |
- Responsible for the entire infrastructure including Production (both bare metal and AWS).
- Manage and maintain the production systems and operations including SysAdmin, DB activities.
- Improve tools and processes, automate manual efforts, and maintain the health of the system.
- Champion best practices, CI-CD, Metrics Driven Development
- Optimise the company's computing architecture
- Conduct systems tests for security, performance, and availability
- Maintain security of the system
- Develop and maintain design and troubleshooting documentation
- 7+ years of experience into DevOps/Technical Operations
- Extensive experience in operating scripting language like shell, python, etc
- Experience in developing and maintaining CI/CD process for SaaS applications using tools such as Jenkins
- Hands on experience in using configuration management tools such as Puppet, SaltStack, Ansible, etc
- Hands-on experience to build and handle VMs, Containers utilizing tools such as Kubernetes, Docker, etc
- Hands on experience in building, designing and maintaining cloud-based applications with AWS, Azure,GCP, etc
- Knowledge of Databases (MySQL, NoSQL)
- Knowledge of security/ethical hacking
- Have experience with ElasticSearch, Kibana, LogStash
- Have experience with Cassandra, Hadoop, or Spark
- Have experience with Mongo, Hive
• At least 4 years of hands-on experience with cloud infrastructure on GCP
• Hands-on-Experience on Kubernetes is a mandate
• Exposure to configuration management and orchestration tools at scale (e.g. Terraform, Ansible, Packer)
• Knowledge and hand-on-experience in DevOps tools (e.g. Jenkins, Groovy, and Gradle)
• Knowledge and hand-on-experience on the various platforms (e.g. Gitlab, CircleCl and Spinnakar)
• Familiarity with monitoring and alerting tools (e.g. CloudWatch, ELK stack, Prometheus)
• Proven ability to work independently or as an integral member of a team
Preferable Skills:
• Familiarity with standard IT security practices such as encryption,
credentials and key management.
• Proven experience on various coding languages (Java, Python-) to
• support DevOps operation and cloud transformation
• Familiarity and knowledge of the web standards (e.g. REST APIs, web security mechanisms)
• Hands on experience with GCP
• Experience in performance tuning, services outage management and troubleshooting.
Attributes:
• Good verbal and written communication skills
• Exceptional leadership, time management, and organizational skill Ability to operate independently and make decisions with little direct supervision
We are looking for a self motivated and goal oriented candidate to lead in architecting, developing, deploying, and maintaining first class, highly scalable, highly available SaaS platforms.
This is a very hands-on role. You will have a significant impact on Wenable's success.
Technical Requirements:
8+ years SaaS and Cloud Architecture and Development with frameworks such as:
- AWS, GoogleCloud, Azure, and/or other
- Kafka, RabbitMQ, Redis, MongoDB, Cassandra, ElasticSearch
- Docker, Kubernetes, Helm, Terraform, Mesos, VMs, and/or similar orchestration, scaling, and deployment frameworks
- ProtoBufs, JSON modeling
- CI/CD utilities like Jenkins, CircleCi, etc..
- Log aggregation systems like Graylog or ELK
- Additional development tools typically used in orchestration and automation like Python, Shell, etc...
- Strong security best practices background
- Strong software development a plus
Leadership Requirements:
- Strong written and verbal skills. This role will entail significant coordination both internally and externally.
- Ability to lead projects of blended teams, on/offshore, of various sizes.
- Ability to report to executive and leadership teams.
- Must be data driven, and objective/goal oriented.

