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Lead Infrastructure Engineer
Lead Infrastructure Engineer
HappyFox's logo

Lead Infrastructure Engineer

Lindsey A's profile picture
Posted by Lindsey A
7 - 15 yrs
₹15L - ₹20L / yr
Chennai, Bengaluru (Bangalore)
Skills
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)
skill iconPython
Amazon EC2
ECS
CI/CD
Nginx
skill iconPostgreSQL
Postfix
skill iconRedis

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

 

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

 

To know more, Visit! - https://www.happyfox.com/

 

Responsibilities

  • Build and scale production infrastructure in AWS for the HappyFox platform and its products.
  • Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
  • Implement consistent observability, deployment and IaC setups
  • Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
  • Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
  • Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
  • Lead infrastructure security audits

 

Requirements

  • At least 7 years of experience in handling/building Production environments in AWS.
  • At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
  • Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
  • Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
  • Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
  • Experience in security hardening of infrastructure, systems and services.
  • Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
  • Experience in setting up and managing test/staging environments, and CI/CD pipelines.
  • Experience in IaC tools such as Terraform or AWS CDK
  • Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
  • Passion for making systems reliable, maintainable, scalable and secure.
  • Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
  • Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

 

 

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About HappyFox

Founded :
2012
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.


We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.


To know more, Visit! https://www.happyfox.com/

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Transform your relationship with employees with conversational AI
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You won’t have to answer repetitive customer service questions anymore. Mimic human conversations with enhanced messaging functionalities that serve your business needs
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Reduce the burden of manual and repetitive business processes with end-to-end workflow automation. Streamline your business processes with HappyFox Workflows, a cloud-based, no-code, workflow management platform
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Provide real-time, chat support to customers without them having to leave the app. Integrate and deploy the SDK in minutes
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Transform data from different sources into cross-functional reports and dashboards. Track your key performance indicators, measure trends, identify outliers, and uncover hidden insights. Get more out of your data with HappyFox Business Intelligence software
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Our requirements: â—� Looking for candidate who are flexible to work in rotational shifts. â—� You have Bachelor (4-year) degree, with a technical major, such as engineering or computer science. â—� You have good knowledge of scripting like Shell/Python â—� You have 2+ years system administration/debugging experience, scripting and related tools. â—� You have systems Administration/System Engineer certification in Unix will be added advantage. â—� You have knowledge of Nagios/Puppet/Chef as mandatory Your Responsibilities: Engineering and Provisioning: â—� You install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. â—� You develop and maintain installation and configuration procedures. â—� You contribute to and maintain system standards. â—� You research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. Operations and Support â—� You perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. â—� You perform regular security monitoring to identify any possible intrusions. â—� You perform regular file archival and purge as necessary. â—� You create, change, and delete user accounts per request. â—� You repair and recover from hardware or software failures. Coordinate and communicate with impacted teams. Maintenance â—� You apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. â—� You maintain operational, configuration, or other procedures. â—� You perform ongoing performance tuning, hardware upgrades, and resource optimization as required. â—� Configure CPU, memory, and disk partitions as required. â—� You maintain data center environmental and monitoring equipment What do we offer? â—� You get valuable insights into mobile marketing/entrepreneurship and have a high impact on shaping the expansion and success of AppLift across India â—� Profit from working with European Serial Entrepreneurs who co-founded over 10 successful companies within the last 8 years and get access to a well-established network and be able to build your own top-tier network & reputation â—� Learn and grow in an environment characterized by flat hierarchy, entrepreneurial drive and fun â—� You experience an excellent learning culture â—� Competitive remuneration package and much more!
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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