Lead Infrastructure Engineer at HappyFox · Chennai, Bengaluru (Bangalore) · 7 - 15 years · ₹15L - ₹20L / yr · Bootstrapped · Posted 11 May 2023

About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

About HappyFox
About
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! https://www.happyfox.com/
Company video


Product showcase
Similar jobs (10)
We need a senior, hands-on Ansible + Python automation expert to define automation standards, build scalable solutions, and act as the final technical authority for code quality and design. This is not just a developer role — it combines technical leadership, governance & standards ownership, and hands-on development.
We are looking for someone who has:
- Led or owned automation standards / frameworks
- Strong Ansible + Python development experience
- Experience reviewing/approving code or design
- Hands-on experience with CI/CD pipelines (GitHub Actions or similar)
We will not consider profiles with:
- Only scripting experience (no architectural/guidance role)
- No experience with Ansible at scale
- No exposure to code reviews / governance / standards
- Pure operations profiles without development depth
Ideal candidate positioning: Senior Automation Architect / Lead DevOps Engineer / Ansible Lead Developer
Interview mode: Face-to-Face only (mandatory)
Reporting: Day 1 reporting post offer, industrial sector site
Understand client business requirements and translate them into technical solutions.
Conduct requirement gathering, analysis, solution design, and technical documentation.
Work closely with development, QA, infrastructure, and business teams throughout the project lifecycle.
Provide technical guidance and recommend suitable technologies, architectures, and solutions.
Participate in system integration, implementation, testing, deployment, and troubleshooting.
Analyze existing systems and identify opportunities for optimization and improvement.
Prepare technical specifications, solution documents, architecture diagrams, and project documentation.
Act as a technical point of contact for clients and internal stakeholders.
Identify technical risks, dependencies, and challenges and provide appropriate solutions.
Support pre-sales activities, including technical discussions, solution presentations, and proposal preparation when required.
Stay updated with emerging technologies, industry trends, and best practices.
Job Title: DevOps Manager
Experience: 8+ Years
Location: Pune
Employment Type: Full-time
About the Role
We are looking for an experienced DevOps Manager with strong hands-on technical expertise and leadership capabilities to manage cloud infrastructure, automation, CI/CD, deployments, and platform reliability. The ideal candidate should have strong experience in Shell Scripting, cloud platforms, Kubernetes, Terraform, and production DevOps environments.
Key Responsibilities
• Lead and mentor the DevOps engineering team.
• Design, implement, and optimize CI/CD pipelines and deployment processes.
• Manage scalable and highly available cloud infrastructure across AWS / Azure / GCP.
• Drive Infrastructure as Code (IaC) using Terraform and configuration automation using Ansible.
• Manage Docker and Kubernetes based environments.
• Develop and maintain automation scripts using Shell/Bash Scripting and Python.
• Implement monitoring, logging, alerting, and observability.
• Handle production incidents, troubleshooting, root cause analysis, and preventive actions.
• Drive infrastructure security, performance, scalability, and cloud cost optimization.
• Collaborate with Development, QA, Security, Architecture, and Delivery teams.
Required Skills & Qualifications
• 8+ years of experience in DevOps, Cloud Engineering, Platform Engineering, or related roles.
• Strong hands-on experience in Shell / Bash Scripting.
• Experience with AWS / Azure / GCP cloud platforms.
• Strong knowledge of CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.
• Hands-on experience with Docker, Kubernetes, and Helm.
• Strong experience with Terraform and Ansible.
• Experience with Linux administration, Git, networking, IAM, and cloud security.
• Experience with monitoring tools such as Prometheus, Grafana, ELK, or equivalent.
• Strong troubleshooting, communication, stakeholder management, and team leadership skills.
Preferred Skills (Nice to Have)
• Python scripting experience.
• Cloud / Kubernetes / Terraform certifications.
• Experience with SRE, observability, high-availability architecture, and cloud cost optimization.
About BootLabs:
BootLabs is a boutique tech consulting and digital engineering company that partners with leading enterprises to build and support scalable, cloud-native, and data-driven platforms. We specialise in delivering high-impact solutions across cloud, AI/GenAI, platform engineering, and enterprise application support. Our teams work closely with global clients across highly regulated industries, including BFSI, Healthcare, E-commerce, and other domains, ensuring reliability, security, and operational excellence for mission-critical systems.
JD:
Extensive experience in deploying, and supporting enterprise workloads across Azure IaaS, PaaS, and SaaS environments.
Experience managing enterprise Landing Zones & Azure Policies.
Exposure to Azure Data Lake and Azure Databricks (basic to intermediate).
Knowledge of Terraform and any DevOps CI/CD pipelines.
Hybrid connectivity experience (VPN Gateway / ExpressRoute).
Strong networking fundamentals (NSG, UDR, Peering).
OS-level troubleshooting (Windows & Linux).
Experience with enterprise security tools such as Prisma / Cortex or similar vulnerability & endpoint security tools
Experience in production support, governance, and security guardrails.
Experience handling production incidents, RCA preparation, and performance tuning. Change management & CAB coordination.
Hands-on experience with native Azure security services like Azure Firewall, Azure Application Gateway with WAF etc
Cost optimization ,Monitoring & alerting implementation
Job Title: DevOps Engineer
Location: Remote
Type: Full-time
About Us:
At Tese, we are committed to advancing sustainability through innovative technology solutions. Our platform empowers SMEs, financial institutions, and enterprises to achieve their Environmental, Social, and Governance (ESG) goals. We are looking for a skilled and passionate DevOps Engineer to join our team and help us build and maintain scalable, reliable, and efficient infrastructure.
Role Overview:
As a DevOps Engineer, you will be responsible for designing, implementing, and managing the infrastructure that supports our applications and services. You will work closely with our development, QA, and data science teams to ensure smooth deployment, continuous integration, and continuous delivery of our products. Your role will be critical in automating processes, enhancing system performance, and maintaining high availability.
Key Responsibilities:
- Infrastructure Management:
- Design, implement, and maintain scalable cloud infrastructure on platforms such as AWS, Google Cloud, or Azure.
- Manage server environments, including provisioning, monitoring, and maintenance.
- CI/CD Pipeline Development:
- Develop and maintain continuous integration and continuous deployment pipelines using tools like Jenkins, GitLab CI/CD, or CircleCI.
- Automate deployment processes to ensure quick and reliable releases.
- Configuration Management and Automation:
- Implement infrastructure as code (IaC) using tools like Terraform, Ansible, or CloudFormation.
- Automate system configurations and deployments to improve efficiency and reduce manual errors.
- Monitoring and Logging:
- Set up and manage monitoring tools (e.g., Prometheus, Grafana, ELK Stack) to track system performance and troubleshoot issues.
- Implement logging solutions to ensure effective incident response and system analysis.
- Security and Compliance:
- Ensure systems are secure and compliant with industry standards and regulations.
- Implement security best practices, including identity and access management, network security, and vulnerability assessments.
- Collaboration and Support:
- Work closely with development and QA teams to support application deployments and troubleshoot issues.
- Provide support for infrastructure-related inquiries and incidents.
Qualifications:
- Education:
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Experience:
- 3-5 years of experience in DevOps, system administration, or related roles.
- Hands-on experience with cloud platforms such as AWS, Google Cloud Platform, or Azure.
- Technical Skills:
- Proficiency in scripting languages like Bash, Python, or Ruby.
- Strong experience with containerization technologies like Docker and orchestration tools like Kubernetes.
- Knowledge of configuration management tools (Ansible, Puppet, Chef).
- Experience with CI/CD tools (Jenkins, GitLab CI/CD, CircleCI).
- Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK Stack).
- Understanding of networking concepts and security best practices.
- Soft Skills:
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration abilities.
- Ability to work in a fast-paced environment and manage multiple tasks.
Preferred Qualifications:
- Experience with infrastructure as code (IaC) tools like Terraform or CloudFormation.
- Knowledge of microservices architecture and serverless computing.
- Familiarity with database administration (SQL and NoSQL databases).
- Experience with Agile methodologies and working in a Scrum or Kanban environment.
- Passion for sustainability and interest in ESG initiatives.
Benefits:
- Competitive salary and benefits package,and performance bonuses.
- Flexible working hours and remote work options.
- Opportunity to work on impactful projects that promote sustainability.
- Professional development opportunities, including access to training and conferences.
- 2+ years work experience in a DevOps or similar role
- Knowledge of OO programming and concepts (Java, C++, C#, Python)
- A drive towards automating repetitive tasks (e.g., scripting via Bash, Python, etc)
- Fluency in one or more scripting languages such as Python or Ruby.
- Familiarity with Microservice-based architectures
- Practical experience with Docker containerization and clustering (Kubernetes/ECS)
- In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
- Experience with CI/CD tools Azure DevOps, AWS cloud formation, Lamda functions, Jenkins, and Ansible
- Experience with AWS, Azure, or another cloud PaaS provider.
- Solid understanding of configuration, deployment, management, and maintenance of large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting, and disaster recovery
- Proficiency with source control, continuous integration, and testing pipelines
- Effective communication skills
Job Responsibilities:
- Deploy and maintain critical applications on cloud-native microservices architecture.
- Implement automation, effective monitoring, and infrastructure-as-code.
- Deploy and maintain CI/CD pipelines across multiple environments.
- Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them.
- Analyze how customers are using the platform and help drive continuous improvement.
- Support and work alongside a cross-functional engineering team on the latest technologies.
- Iterate on best practices to increase the quality & velocity of deployments.
- Sustain and improve the process of knowledge sharing throughout the engineering team
- Identification and prioritization of technical debt that risks instability or creates wasteful operational toil.
- Own daily operational goals with the team.

DevOps Architect
Experience: 10 - 12+ year relevant experience on DevOps
Locations : Bangalore, Chennai, Pune, Hyderabad, Jaipur.
Qualification:
• Bachelors or advanced degree in Computer science, Software engineering or equivalent is required.
• Certifications in specific areas are desired
Technical Skillset: Skills Proficiency level
- Build tools (Ant or Maven) - Expert
- CI/CD tool (Jenkins or Github CI/CD) - Expert
- Cloud DevOps (AWS CodeBuild, CodeDeploy, Code Pipeline etc) or Azure DevOps. - Expert
- Infrastructure As Code (Terraform, Helm charts etc.) - Expert
- Containerization (Docker, Docker Registry) - Expert
- Scripting (linux) - Expert
- Cluster deployment (Kubernetes) & maintenance - Expert
- Programming (Java) - Intermediate
- Application Types for DevOps (Streaming like Spark, Kafka, Big data like Hadoop etc) - Expert
- Artifactory (JFrog) - Expert
- Monitoring & Reporting (Prometheus, Grafana, PagerDuty etc.) - Expert
- Ansible, MySQL, PostgreSQL - Intermediate
• Source Control (like Git, Bitbucket, Svn, VSTS etc)
• Continuous Integration (like Jenkins, Bamboo, VSTS )
• Infrastructure Automation (like Puppet, Chef, Ansible)
• Deployment Automation & Orchestration (like Jenkins, VSTS, Octopus Deploy)
• Container Concepts (Docker)
• Orchestration (Kubernetes, Mesos, Swarm)
• Cloud (like AWS, Azure, GoogleCloud, Openstack)
Roles and Responsibilities
• DevOps architect should automate the process with proper tools.
• Developing appropriate DevOps channels throughout the organization.
• Evaluating, implementing and streamlining DevOps practices.
• Establishing a continuous build environment to accelerate software deployment and development processes.
• Engineering general and effective processes.
• Helping operation and developers teams to solve their problems.
• Supervising, Examining and Handling technical operations.
• Providing a DevOps Process and Operations.
• Capacity to handle teams with leadership attitude.
• Must possess excellent automation skills and the ability to drive initiatives to automate processes.
• Building strong cross-functional leadership skills and working together with the operations and engineering teams to make sure that systems are scalable and secure.
• Excellent knowledge of software development and software testing methodologies along with configuration management practices in Unix and Linux-based environment.
• Possess sound knowledge of cloud-based environments.
• Experience in handling automated deployment CI/CD tools.
• Must possess excellent knowledge of infrastructure automation tools (Ansible, Chef, and Puppet).
• Hand on experience in working with Amazon Web Services (AWS).
• Must have strong expertise in operating Linux/Unix environments and scripting languages like Python, Perl, and Shell.
• Ability to review deployment and delivery pipelines i.e., implement initiatives to minimize chances of failure, identify bottlenecks and troubleshoot issues.
• Previous experience in implementing continuous delivery and DevOps solutions.
• Experience in designing and building solutions to move data and process it.
• Must possess expertise in any of the coding languages depending on the nature of the job.
• Experience with containers and container orchestration tools (AKS, EKS, OpenShift, Kubernetes, etc)
• Experience with version control systems a must (GIT an advantage)
• Belief in "Infrastructure as a Code"(IaaC), including experience with open-source tools such as terraform
• Treats best practices for security as a requirement, not an afterthought
• Extensive experience with version control systems like GitLab and their use in release management, branching, merging, and integration strategies
• Experience working with Agile software development methodologies
• Proven ability to work on cross-functional Agile teams
• Mentor other engineers in best practices to improve their skills
• Creating suitable DevOps channels across the organization.
• Designing efficient practices.
• Delivering comprehensive best practices.
• Managing and reviewing technical operations.
• Ability to work independently and as part of a team.
• Exceptional communication skills, be knowledgeable about the latest industry trends, and highly innovative

Platform Services Engineer
DevSecOps Engineer
- Strong Systems Experience- Linux, networking, cloud, APIs
- Scripting language Programming - Shell, Python
- Strong Debugging Capability
- AWS Platform -IAM, Network,EC2, Lambda, S3, CloudWatch
- Knowledge on Terraform, Packer, Ansible, Jenkins
- Observability - Prometheus, InfluxDB, Dynatrace,
- Grafana, Splunk • DevSecOps-CI/CD - Jenkins
- Microservices
- Security & Access Management
- Container Orchestration a plus - Kubernetes, Docker etc.
- Big Data Platforms knowledge EMR, Databricks. Cloudera a plus
KaiOS is a mobile operating system for smart feature phones that stormed the scene to become the 3rd largest mobile OS globally (2nd in India ahead of iOS). We are on 100M+ devices in 100+ countries. We recently closed a Series B round with Cathay Innovation, Google and TCL.
What we are looking for:
- BE/B-Tech in Computer Science or related discipline
- 3+ years of overall commercial DevOps / infrastructure experience, cross-functional delivery-focused agile environment; previous experience as a software engineer and ability to see into and reason about the internals of an application a major plus
- Extensive experience designing, delivering and operating highly scalable resilient mission-critical backend services serving millions of users; experience operating and evolving multi-regional services a major plus
- Strong engineering skills; proficiency in programming languages
- Experience in Infrastructure-as-code tools, for example Terraform, CloudFormation
- Proven ability to execute on a technical and product roadmap
- Extensive experience with iterative development and delivery
- Extensive experience with observability for operating robust distributed systems – instrumentation, log shipping, alerting, etc.
- Extensive experience with test and deployment automation, CI / CD
- Extensive experience with infrastructure-as-code and tooling, such as Terraform
- Extensive experience with AWS, including services such as ECS, Lambda, DynamoDB, Kinesis, EMR, Redshift, Elasticsearch, RDS, CloudWatch, CloudFront, IAM, etc.
- Strong knowledge of backend and web technology; infrastructure experience with at-scale modern data technology a major plus
- Deep expertise in server-side security concerns and best practices
- Fluency with at least one programming language. We mainly use Golang, Python and JavaScript so far
- Outstanding analytical thinking, problem solving skills and attention to detail
- Excellent verbal and written communication skills
Requirements
Designation: DevOps Engineer
Location: Bangalore OR Hongkong
Experience: 4 to 7 Years
Notice period: 30 days or Less















