GM –IT Infra will be responsible for leading company-wide information technology infrastructure and Data Centre operations. The individual will work closely with Business for the IT infrastructure requirement / Initiatives of the organization.Role & Responsibilities1) Develops and manages enterprise system infrastructure & Data Centres across Locations: Managing technology infrastructure and assets at acrosslocations and coordinate with team to maintain and support company’s technology hardware and software. Analyzing technical needs, requirements, and state of the server,storage and virtualization infrastructure design, integration, and operations Managing emerging technologiesin support ofsystems development efforts, and recommend technologies that will increase cost effectiveness and systemsflexibility Recommending, developing, implementing and maintaining new and existing technology infrastructures Acquiring new software and hardware, negotiating service contracts and building relationships with vendors and service providers Managing Information Technology’s engineering & operationsstaff Leading efforts to research and pilot new technology to improve Infrastructure service Developing processes to streamline and automate routine tasks Delivering performance metrics on KPIs Analyzing problems and communicating with end users and department managersto assess needs and determine optimum solutions to IT concerns Documenting all communication and tasks performed including closing out help desk requests when completed Managing capacity planning of all production hardware serversand storage, proactively submit recommendations or proposals in order to meet business demand. Researching and assessing any capital equipment needs Communicating project plan to appropriate staff and department managers as well as outlining any end user process changes Managing efforts to build and deliver System and Storage infrastructure2) Ensures development team productivity and identifies opportunities for greater departmental efficiencies and quality by : Assigning projects among staff taking into consideration staff skill set and workload Evaluating and monitoring workload ofstaff to ensure projects are on time; affecting change when necessary Interacting with various internal and external groups to facilitate successful projectcompletion Implementing and managing the introduction of new technology and departmental tools Keeping department head advised of current issues3) Provides technical support and guidance to all internal and external application users by Answering questions regarding systems infrastructure design Assisting in writing technical documentation and Work Instructions. Responding to help desk requestsin a timely fashion, facilitating and coordination or emergency issues.4) Serves as liaison between Information Technology and other departments by Proactively cultivating and maintaining effective working relationship with all functional groups Assisting in analyzing processes and process changes for greater efficiencyDesired Profile: B.Tech / BE with 15+ years’ experience managing IT infrastructure andsupport. 12+ years’ experience in IT operations, management and best practices, significant experience with IT hardware, software (Windows, VMware, Active Directory) Demonstrated capability to design and implement an IT environment based on a well-articulated roadmap and strategic vision Solid background in network administration and architecture. Hands on experienceon Network Data Center planning/design/ implement, site to site tunnel setup and troubleshooting, VPNissues Working knowledge of Linux operating systems experience with supporting and troubleshooting stability and performance issues. Experience with Infrastructure-Based Processes: Monitoring, Capacity Planning, Facilities Management, Performance Tuning, Asset Management, Disaster Recovery, Data Center support Knowledge of risk assessment tools, technologies and methods Experience designing secure networks, systems and application architectures Ability to communicate network security issues to peers and management Experience with Servers, Infrastructure, Platform Sizing, Infrastructure CostReduction Working knowledge on AD, Server and Database Infrastructure environment. Demonstrated problem-solving and decision-making capabilities to meet the organizations developing needs and growth. Ability to work in a fast-paced environment and meet tight periodic reportingdeadlines. Ability to work in a small company environment and contribute to differentfunctions. CCNA, CCIE Certification preferre
**Working at Signzy**At Signzy we breathe software and exploit the latest technologies to create the mostamazing products. We comprise a tech-savvy team and are backed by investors whoare enthusiastic about creating solutions using technology.This is an invitation to be a part of the future!**Roles and Responsibilities**● Become an expert in Signzy’s products● Work closely with Support, Product, and Engineering teams to improve the supportsystem● Be the first point of contact for Signzy's clients and partners, troubleshoot issues,or escalate them internally● Research, debug and solve client's issues● Analyze the logs for reported issues and escalate to the next level teams with aclear description of the issue.● Effectively communicate to the client the solutions given by the Product andEngineering teams for the reported issues.● Play a significant role in the growth and development of our customer supportcompetency● Handles client queries via emails and track them till closure**What you will need**● Fluent English (verbal and written)● Ability to self-manage time and prioritize tasks accordingly● Ability to work effectively in a fast-paced, innovative environment demonstratinghigh energy, a sense of urgency, and decisiveness● Should be a Customer-centric● Customer success in SAAS companies is a priority● Strong understanding of Product● Basic understanding/working knowledge in Linux environment (RHEL isrecommended)● Logging issues in JIRA, Response to customer complaints, Conveying complaints tothe Developers● Basic knowledge of Technologies● Product-based preferred but not mandatory● Responsible, independent● Team player with solid communication and presentation skills● Basic understanding of SAAS product development and its technology stacks (e.x.Rabbit MQ, MongoDB, etc) will be an added advantage**Desired Skills**● At least one or two years of experience as Customer Support● Team player with solid communication and presentation skills● Good to have a working knowledge of Implementation experience with any of thebusiness applications
Security Monitoring and Operations (SIEM)Security Solutions design and deploymentIDAM - Identity and Access Management ExperienceNetwork Monitoring and Management ExperienceVAPT - Vulnerability Assessment and Penetration AssessmentExperience on DLP and Endpoint SecurityKnowledge on Encryption Experience in performing Maturity Assessment for identifying the security gaps and recommending measures to fix the gapsExperience in Audit controls and applying security measures (ISO, PCI etc..)Knowledge in automation and scripting
BETSOL is a Product Engineering and Managed IT Services company based out of Denver, Colorado. We specialize in Application Development, DevOps, Quality Assurance, Business Intelligence, Help Desk, Infrastructure Management, and Contact Center. Our success is recognized with association awards and a net promoter score that is 2x the industry average. We take pride in our thought leadership and rapid growth.