Connectandheal pvt ltd

Job Description

Department: Information Technology

Location: Bangalore (with travel to other locations as required)

Reporting To: Head – Information Technology / CISO

Experience: 7–8 Years

Employment Type: Full-time

About Connect & Heal

Connect & Heal (CNH) is one of India's leading integrated healthcare organizations, delivering technology-enabled healthcare solutions across primary care, home healthcare, diagnostics, wellness, emergency response, and enterprise healthcare services. We are committed to building secure, scalable, and resilient digital infrastructure to support our rapidly growing healthcare ecosystem.

Position Summary

The IT Security & Network Administrator is responsible for ensuring the confidentiality, integrity, and availability of Connect & Heal's IT infrastructure. The role will manage enterprise network operations, cybersecurity controls, cloud and endpoint security, identity and access management, vulnerability management, and regulatory compliance.

The incumbent will play a key role in strengthening the organization's cyber resilience while supporting business continuity, healthcare operations, and information security initiatives aligned with ISO 27001, ISO 27701, and applicable healthcare data privacy regulations.

Key Responsibilities

Information Security

• Implement and administer enterprise information security controls across all business locations.
• Manage endpoint security, antivirus, EDR/XDR, email security, and Data Loss Prevention (DLP) solutions.
• Monitor and respond to security incidents, alerts, and vulnerabilities.
• Conduct vulnerability assessments, penetration testing coordination, and remediation tracking.
• Support cybersecurity awareness and phishing simulation programs.
• Maintain identity and access management (IAM), including MFA, privileged access, and user lifecycle management.
• Monitor security logs and coordinate incident response with internal and external stakeholders.
• Ensure secure configuration baselines for servers, endpoints, and network devices.

Network Administration

• Administer enterprise LAN, WAN, SD-WAN, VPN, Wi-Fi, firewalls, switches, routers, and internet connectivity.
• Configure and maintain Cisco, Fortinet, Sophos, Palo Alto, or equivalent network security appliances.
• Monitor network performance and proactively resolve connectivity issues.
• Manage network segmentation and secure remote access.
• Maintain network documentation, IP addressing, topology, and disaster recovery configurations.
• Support cloud networking for Azure and AWS environments.

Cloud & Infrastructure Security

• Secure Microsoft 365, Azure AD (Microsoft Entra ID), Exchange Online, and SharePoint environments.
• Implement Conditional Access Policies and Zero Trust principles.
• Support cloud backup and disaster recovery strategies.
• Monitor cloud security posture using Microsoft Defender and related security tools.

Compliance & Governance

• Support ISO 27001, ISO 27701, ISMS, and Privacy Information Management System (PIMS) implementation and audits.
• Ensure compliance with the Digital Personal Data Protection Act, 2023, and healthcare-specific data protection requirements.
• Maintain security documentation, policies, risk registers, and audit evidence.
• Participate in internal and external security audits.

Business Continuity

• Maintain backup schedules and disaster recovery plans.
• Participate in DR drills and business continuity exercises.
• Ensure high availability of critical business systems.

Vendor & Asset Management

• Coordinate with OEMs, ISPs, cloud providers, and security vendors.
• Manage IT security renewals, certificates, licenses, and warranties.
• Maintain inventory of network and security assets.

Monitoring & Reporting

• Generate monthly dashboards on:
• Security incidents
• Vulnerability status
• Endpoint compliance
• Patch compliance
• Firewall health
• Network uptime
• SLA performance
• Present periodic security posture reports to IT leadership.

Technical Skills

Networking

• TCP/IP
• DNS
• DHCP
• VLAN
• VPN
• Routing & Switching
• SD-WAN
• Wi-Fi Administration
• Firewall Management

Security

• Endpoint Detection & Response (EDR/XDR)
• SIEM Monitoring
• Identity & Access Management (IAM)
• MFA
• DLP
• Email Security
• Vulnerability Management
• Patch Management
• Zero Trust Security
• Incident Response

Cloud

• Microsoft Azure
• Microsoft 365 Administration
• Azure AD (Microsoft Entra ID)
• AWS (preferred)

Operating Systems

• Windows Server
• Linux (preferred)
• Active Directory
• Group Policy

Tools

• Microsoft Defender
• Fortinet
• Sophos
• Palo Alto
• Cisco Meraki
• CrowdStrike
• SentinelOne
• Nessus
• Qualys
• SolarWinds
• ManageEngine

Preferred Certifications

• CEH (Certified Ethical Hacker)
• CompTIA Security+
• Cisco CCNA / CCNP
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Security Administrator Associate
• Fortinet NSE
• ISO 27001 Lead Implementer / Internal Auditor
• Certified Information Systems Security Professional (CISSP) (preferred)

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7–8 years of experience in IT infrastructure, network administration, and information security.
• Experience supporting multi-location enterprise environments.
• Experience in healthcare, HealthTech, SaaS, or regulated industries is preferred.

Key Competencies

Functional

• Network Administration
• Cybersecurity Operations
• Cloud Security
• Infrastructure Management
• IT Compliance
• Risk Assessment
• Incident Response
• Business Continuity

Behavioral

• Analytical thinking
• Attention to detail
• Problem-solving
• Ownership and accountability
• Collaboration
• Customer orientation
• Communication skills
• Continuous learning

Key Performance Indicators (KPIs)

KPITargetNetwork Availability≥ 99.9%Critical Security IncidentsZero unresolved incidentsPatch Compliance≥ 98%Endpoint Security Compliance100%Vulnerability Remediation (Critical)Within 15 daysMFA Adoption100%Backup Success Rate≥ 99%Audit Compliance Score≥ 95%DR Drill Success100%

Success Measures (First 12 Months)

• Achieve 99.9% infrastructure uptime across all locations.
• Strengthen enterprise cybersecurity posture and reduce high-risk vulnerabilities.
• Ensure successful completion of internal and external security audits.
• Improve endpoint compliance and identity security across the organization.
• Implement proactive monitoring and reporting dashboards.
• Enhance cyber awareness and security best practices among employees.

Why Join Connect & Heal?

• Be part of one of India's fastest-growing integrated healthcare organizations.
• Work on enterprise-scale cybersecurity and digital transformation initiatives.
• Contribute to building a secure, technology-enabled healthcare ecosystem.
• Collaborate with cross-functional teams in a mission-driven environment focused on innovation, resilience, and patient trust.

About CNH

Connect and Heal (CNH) is a healthcare organization focused on transforming healthcare delivery through technology-enabled solutions, clinical excellence, and exceptional patient experiences. We build scalable digital platforms that support healthcare operations, patient engagement, telehealth, and enterprise healthcare services.

Role Summary

We are seeking a highly motivated Engineering Lead to drive the design, development, and delivery of scalable technology solutions that support CNH's business growth and healthcare operations. The role requires a strong blend of technical expertise, people leadership, architecture oversight, and execution excellence.

The Engineering Lead will lead engineering teams, collaborate with Product, Operations, Clinical, and Business stakeholders, and ensure delivery of high-quality, secure, and scalable products.

Key Responsibilities

Technical Leadership

• Lead the design, development, and deployment of scalable applications and platforms.
• Drive engineering best practices, coding standards, architecture reviews, and technical governance.
• Ensure system reliability, performance, security, and scalability.
• Evaluate and implement emerging technologies to improve product capabilities and engineering efficiency.

Team Leadership

• Build, mentor, and manage high-performing engineering teams.
• Conduct performance reviews, coaching, and career development discussions.
• Foster a culture of accountability, innovation, collaboration, and continuous learning.
• Support hiring and talent development initiatives.

Product & Delivery Management

• Partner with Product Managers and business stakeholders to translate business requirements into technical solutions.
• Drive sprint planning, prioritization, estimation, and delivery management.
• Ensure timely and high-quality execution of engineering roadmaps.
• Manage risks, dependencies, and technical debt effectively.

Stakeholder Management

• Collaborate with Operations, Clinical, Customer Success, and Business teams.
• Communicate project progress, risks, and outcomes to leadership.
• Support strategic initiatives through technology-driven solutions.

Quality & Compliance

• Ensure adherence to information security, data privacy, and healthcare compliance requirements.
• Establish monitoring, testing, and release management processes.
• Drive automation, observability, and operational excellence.

Qualifications

• Bachelor's or Master's degree in Engineering, Computer Science, or related field.
• 8–12+ years of software engineering experience.
• 3–5+ years of experience leading engineering teams.
• Experience building and scaling enterprise-grade applications.

Technical Skills & Expertise

• Strong proficiency in modern programming languages such as Java, Python, Node.js, Golang, or .NET.
• Hands-on experience in designing and managing RESTful APIs, API Gateways, and Microservices Architecture.
• Strong knowledge of CI/CD Automation using tools such as Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or similar platforms.
• Experience in DevOps practices, including Infrastructure as Code (IaC), containerization (Docker), orchestration (Kubernetes), and cloud-native deployments.
• Expertise in cloud platforms such as AWS, Azure, or GCP.
• Experience implementing monitoring, logging, and observability solutions.
• Familiarity with modern databases, distributed systems, and high-availability architectures.
• Exposure to AI/ML tools, Generative AI solutions, LLMs, AI-assisted development tools (GitHub Copilot, Cursor, ChatGPT, etc.), and their integration into enterprise applications.
• Understanding of healthcare interoperability standards, APIs, and data security principles is desirable.

Additional Responsibilities

• Drive adoption of AI-powered engineering practices to improve developer productivity, code quality, and operational efficiency.
• Establish and maintain robust CI/CD pipelines to enable faster and more reliable software releases.
• Lead DevOps transformation initiatives, promoting automation, infrastructure scalability, and engineering excellence.
• Define and govern enterprise-wide API strategy, standards, security, and lifecycle management.
• Evaluate emerging technologies and AI innovations to support CNH's digital healthcare roadmap.

Preferred Candidate Profile

• 10–15 years of experience in software engineering, with 4–6 years in engineering leadership roles.
• Proven experience leading teams building cloud-native, API-first, AI-enabled platforms.
• Strong background in DevOps, CI/CD automation, platform engineering, and digital transformation initiatives.
• Experience managing engineering teams delivering mission-critical products at scale.

CNH offers an opportunity to build impactful healthcare technology solutions that improve access, quality, and patient outcomes while working with a passionate and mission-driven team.