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Network Management Jobs in Mumbai

Explore top Network Management Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Technical Support- Linux/Networking/API

Founded 2019
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Mumbai, Chennai, Bengaluru (Bangalore)
Experience icon
1 - 8 years
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Best in industry{{renderSalaryString({min: 100000, max: 700000, duration: "undefined", currency: "INR", equity: false})}}

**Working at Signzy**At Signzy we breathe software and exploit the latest technologies to create the mostamazing products. We comprise a tech-savvy team and are backed by investors whoare enthusiastic about creating solutions using technology.This is an invitation to be a part of the future!**Roles and Responsibilities**● Become an expert in Signzy’s products● Work closely with Support, Product, and Engineering teams to improve the supportsystem● Be the first point of contact for Signzy's clients and partners, troubleshoot issues,or escalate them internally● Research, debug and solve client's issues● Analyze the logs for reported issues and escalate to the next level teams with aclear description of the issue.● Effectively communicate to the client the solutions given by the Product andEngineering teams for the reported issues.● Play a significant role in the growth and development of our customer supportcompetency● Handles client queries via emails and track them till closure**What you will need**● Fluent English (verbal and written)● Ability to self-manage time and prioritize tasks accordingly● Ability to work effectively in a fast-paced, innovative environment demonstratinghigh energy, a sense of urgency, and decisiveness● Should be a Customer-centric● Customer success in SAAS companies is a priority● Strong understanding of Product● Basic understanding/working knowledge in Linux environment (RHEL isrecommended)● Logging issues in JIRA, Response to customer complaints, Conveying complaints tothe Developers● Basic knowledge of Technologies● Product-based preferred but not mandatory● Responsible, independent● Team player with solid communication and presentation skills● Basic understanding of SAAS product development and its technology stacks (e.x.Rabbit MQ, MongoDB, etc) will be an added advantage**Desired Skills**● At least one or two years of experience as Customer Support● Team player with solid communication and presentation skills● Good to have a working knowledge of Implementation experience with any of thebusiness applications

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