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Network Management Jobs in Mumbai

11+ Network Management Jobs in Mumbai | Network Management Job openings in Mumbai

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Mumbai, Pune, Bengaluru (Bangalore), Delhi
1 - 6 yrs
₹2.5L - ₹6L / yr
Customer Support
Technical support
Administrative support
Operations support system
Product support
+12 more

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali 

Location:

  • Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
  • Kasba Industrial Estate - Kolkata
  • Naraina Industrial Area Phase 1 - Delhi 

Timings:

12.00 PM to 9 PM

Working Structure:

In-Office: Monday - Saturday

Remote: Sunday 

1 Weekly off, 2 Monthly offs. 


Joining:

Immediately.

Read more
Mumbai
2 - 5 yrs
₹3L - ₹5L / yr
Customer Service
Customer Support
Customer Success

Customer Experience Executive


Location: Santacruz, Mumbai



Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO


Note - Candidates must be flexible for 6 days and rotational shifts

Read more
Healthcare firm based in Mumbai

Healthcare firm based in Mumbai

Agency job
via Qrata by Blessy Fernandes
Mumbai
2 - 4 yrs
₹3L - ₹5L / yr
Front office
Help desk
Receptionist
Office administration
Office management
+2 more

Role = Front desk Executive


Location = Powai and Santacruz, Mumbai


Working days = 6-day working


LOOKING ONLY FOR FEMALE CANDIDATES


MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software


Job Description for Front Desk


• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)


• Greet, communicate and welcome clients with a smile.


• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)


• Answer questions and address grievances


• keep updated records and files of the clients


• Familiarity with EcoGreen & Zenoti


• Answering All incoming calls and redirecting them or keeping messages.


• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.


• Be familiar with procedures for handling all aspects of customer complaints or disputes.


• Should be able to handle bookings and process billing part and follow up with clients for balance payment.


• Asking them to book the next appointment while they done with treatment


• Maintain a professional environment and brand decorum.


• Should have a client schedule ready before the client arrives.


• ensuring to inform the client about the waiting time and about the delays in their schedules.


• Responsible for sharing the incident sheet and reporting it to the clinic manager.


• Responsible for escalating client issues to concerned doctors .


• Ensuring timely redemption of packages and sessions


• Ensuring Timely to close bills and pre paid balance of clients


• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.


• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms

Read more
a global provider of Business Process Management company

a global provider of Business Process Management company

Agency job
via Jobdost by Saida Jabbar
Bengaluru (Bangalore), Mumbai, Pune, Gurugram, Chennai
7 - 15 yrs
₹16L - ₹30L / yr
Agile/Scrum
JIRA
MPP
PPMC

IT Project Manager – Team Lead 

About the position:- 

Responsibilities as a Project Manager:

 

  • Stakeholder management, Budget management.
  • · Merck specific Processes for project execution.
  • Like Risk, info class, IT security etc.
  • · Client communication and updates.
  • · Daily monitoring and follow-up with development, testing, implementation teams for status update.
  • · Project planning, estimation and scheduling the task/assignment for team. · Single point of contact for any other teams.
  • · Close monitoring of allocation and utilization.
  • · Status reporting to LT and stakeholders. ·
  • Responsible for testing and releases. Coding standard and Documentation for project.
  • · Responsible for Change and Risk management for the project.
Read more
Truemeds India

at Truemeds India

3 recruiters
Mangesh Toraskar
Posted by Mangesh Toraskar
Mumbai, Delhi, Bengaluru (Bangalore), Kolkata
1 - 3 yrs
₹2L - ₹4L / yr
Technical support
Customer Support
skill iconData Analytics

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user's issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali
Read more
BPCL

at BPCL

Agency job
via Tristar Management Services by Jagruti Shamadia
Mumbai
1 - 10 yrs
₹4L - ₹7L / yr
SQL
Linux/Unix
Troubleshooting
Technical support

Designation- L1 Tech Support 

Location – Kharghar

Experience -  2 to 5 years

L1 Tech Support: BE/Btech only.

 

  • Must have minimum 2-3 years of support Experience on Financial transactions system
  • Monitor and verify program execution, identification and communication of processing variances(e.g. run time, record counts, etc.) and potential issues
  • Manage Production alerts and take necessary action as per the run-book
  • Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
  • Maintain and adhere production schedules to include ad-hoc requests
  • Stopping and starting system processes
  • Troubleshoot failures and determine best course of action
  • Internal Stakeholder communications with respect to the daily production cycles
  • Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
  • SLA Adherence.
  • Good Understanding of SQL and scheduling.
  • Familiarity/Experience with UNIX, LINUX, Windows environments
  • Familiarity with scheduling and job monitoring tools
  • Must be able to do work in all 3 shifts (morning/afternoon/night

 

If interested, kindly share updated resume, current CTC and Expected CTC.

 

Read more
IT Industry

IT Industry

Agency job
via Sygnific Services by Sheeba Patel
Mumbai
1 - 15 yrs
₹7L - ₹8L / yr
ArcGIS
Technical support

Role:-ArcGis Enterprise Support

Location:-Thane

JD:-

Provide support for:-
ArcGIS Enterprise installation, configuration & management of the below over cloud:-
ArcGIS Server
ArcGIS Enterprise Portal
ArcGIS Web Adaptor
ArcGIS Data Store
ArcGIS Geoevent
ArcGIS Monitor
ArcGIS License Manager
ArcGIS Desktop
Patching ArcGIS components
Configuring ArcGIS Enterprise security
Data management in user provided MXDs/Database including modifying schema in data, creating feature class, managing Domain/Subtypes, adding Attribute Indexes, Rebuilding Indexes, Archiving, create Attachments, versioning, relationships, joins, etc.
Publishing & troubleshooting various services like Map, Feature service, Geoprocessing service, Image services etc.
Managing users, groups and content in ArcGIS Enterprise Portal
Creating & managing web maps, scenes and web apps
Connecting to ArcGIS Server/Portal for ArcGIS from ArcGIS Desktop/ArcGIS Pro
Break/Fix support
Support monthly changes including apps, data and user management which includes (but is not limited to) managing data in MXDs, publishing services, tuning and performance, adding/modifying database(SQL/POstgreSQL) users, Portal content management, etc.
Creating users, schema & granting permissions over SQL, PostgreSQL databases.
Creation and renewal of SSL domain certificates for IIS, Tomcat and AWS load balancers and configuring them.
Troubleshooting All of the above
Read more
GlobalSpace Technologies

at GlobalSpace Technologies

2 recruiters
Satish Soni
Posted by Satish Soni
Navi Mumbai, Mumbai
1 - 3 yrs
₹4L - ₹6L / yr
Microsoft Windows
Windows Presentation Foundation(WPF)
Microsoft Silverlight
Windows Communication Foundation (WCF)
skill iconC#
+1 more
This role is for another product in Globalspace Technologies. Globalspace is a profitable public company trading on the Bombay Stock Exchange.

**Job Description:**

* Work directly with clients first to understand, then to map business needs to technical solutions.
* Assess existing applications and recommend approaches for modernization.
* Document and present solutions to enterprise architects.
* Rapidly prototype and prove solutions using the latest technologies native code for Windows Phone and Windows PCs.
* Expertise WinRT, WPF,UWP,WCF and Silverlight frameworks
* Deep skill with XAML/C#
* Understanding of web architecture (SOAP, JSON, etc)
* Knowledge of Object oriented programming rules, Logical reasoning
* Knowledge of the MVVM pattern and popular tools for MVVM development (such as Visual Studio and MVVM Light
Read more
Arque Capital

at Arque Capital

2 recruiters
Sonam Gupta
Posted by Sonam Gupta
Mumbai
2 - 15 yrs
₹4L - ₹10L / yr
Technical support
Product support
FIX
Shell Scripting
Linux/Unix
+1 more
You will be part of our front office proprietary Algorithmic trading desk for Indian and global
markets. As a Technical Support engineer, you will analyze, troubleshoot, and fix the defects.
You will be responsible for end customer communication, understanding the issue they are
facing, analyzing the functional and technical areas of code impact, and fix the defects
reported. There would be small enhancements in the customer solutions built on top of core
products and you will be working on those items, also any consulting to end customer in case
they have any difficulties in understanding custom developed solution/features

Selected candidate’s day-to-day responsibilities include:
1. Technical support for various kinds of algorithmic trading strategies on the in-house trading
platform
2. Deploy trading software for new clients
3. Work with clients, sales and developers defining trading and technical requirements.

Other requirements:
1. 2+ years solid experience in either FIX support or trade support
2. Strong knowledge of Indian cash, futures & option markets required
3. Experience with financial front-end applications (preferably algorithmic
trading) in supporting traders
4. Demonstrate excellent customer service skills working with customers in high
stress situations on complex problems
5. Ability to work as a good team player with different internal business and IT
groups to communicate and resolve any technical issues
6. Basic knowledge of Linux, Shell scripting
7. Excellent writing and technical skills with proven experience writing high-
quality documentation for software applications
8. Strong knowledge of FIX protocol and testing procedures
9. Familiarity with C++, Java a plus
Read more
A Multinational BPO/KPO Company

A Multinational BPO/KPO Company

Agency job
via Budding.in by Janki Bathani
Navi Mumbai, Mumbai
0 - 2 yrs
₹2L - ₹3L / yr
Customer Support
Communication Skills
English Proficiency
Customer Service
Telesales
  • Employee need to attend the calls and help the existing customer with there queries .
  • There are no Targets 
  • No sales
  • Inbound Process.

Facility :

  1. Pick and drop
  2. Rotational Shifts
  3. Rotational offs
  4. Bank Holidays offs
Read more
Mumbai
0 - 7 yrs
₹1L - ₹4L / yr
Communication Skills
Project Management
Business Writing
We are looking to hire for Client Servicing Associate for our e-commerce business, who resides in Mumbai preferably western suburbs. This is an email / chat oriented profile (No calls involved) with office hours 10.30 am to 7 pm. This is a mix of Client-servicing, Operations and sales. Prior experience in these fields though preferred, is not mandatory. Freshers with excellent written english are welcome to apply. Job Description: - Develop and maintain existing client relationships in person via chat and email only - Professionally and effectively employ sales skills to achieve targeted sales - Effectively communicate with overseas clients to gain commitment to purchase - Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets - Liaise with vendors and contracted artists to accomplish projects assigned in timely manner - Ensure Quality control / proofing for every accomplished project before sending them over to customers for approval - Respond to customer inquiries via email in an efficient and effective manner - Must have knowledge of Sales management / tracking / monitoring / reporting / Inquiry Handling - Customer Feedback Collecting Reviews from customers Desired Candidate Profile / Skills: - Excellent written communication skills. - Should not make grammatical errors. - Great communication Skills - Customer orientation and Problem Solver - Strong organizational & time-management skills - Ability to do multi-tasking About Us WhataPortrait.com was created for and by art enthusiasts. Our team is comprised of a network of artists all over the world, in areas such as the U.S., India, Philippines, and China. All of our artists are professional and hand-picked for their ability to deliver world-leading quality straight to you. We specialize in transforming your favorite photos into masterpieces. Each and every artwork is 100% handmade and custom. You are guaranteed to receive high quality at a great price every time! Our Mission: "To bring art to everyone’s life and to keep the tradition of handmade art alive!"
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