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True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
Java- Exp : 3-15 years
- Java NMS/EMS : Work location : GGN
- Experience in implementation of NMS/EMS applications and good understanding of FCAPS functionalities
- Proficient in Java/J2EE, SpringBoot, SpringCloud, Kafka and REST webservices
- Experience in implementation of micro-services based applications
- Experience in any of the rule engine like Drools and workflow creation like JBPM, Camunda
- Experience in SQL and NoSQL databases, DB schema designing and database accessing using Hibernate JPA
- Experience with SNMP, Netconf, device management, inventory management
- Hands on experience in Wildfly/Jboss App server
- Experience in dev-ops tools like Jenkins, Docker, Kubernetes
- Proficient in Angular, HTML5, CSS, Bootstrap, Typescript, ES6
- Good to have Micro Frontend Architecture exposure
- Experience with tools like Maven, Ant, Git, Sonar, JaCoCo, Karma, Jasmine
- Scripting using Shell, Python, etc
- Must be involved in customer interactions for requirement gathering and solution designing discussions
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