Sales Manager

For this role, the candidate needs to support AX implementations, providing end user support and developing functional skill levels of AX. The role holder will own the gathering requirements and defining these user stories in collaboration with other team members.

Responsibilities

1. Day-to-day management of the Microsoft Dynamics AX environment, investigating / troubleshooting / resolving any issues

2. Create measured improvements in ERP Operational Health

3. Develop new applications in DAX and maintain the integrity of the DAX System through design and development efforts

4. Configure the production AX environment

5. Perform business requirements analysis and design.

6. Perform gap/fit analysis between Axapta functionality and organizational requirements

7. Document functional requirements and software designs

8. Assist internal/external teams in developing more extensive DAX Knowledge. Also works with other IT staff to

solve business problems

9. Work with end users, management and support staff to identify areas where new applications will solve business problems

10. Additional duties as assigned

Candidate requirements

• Bachelor’s Degree is required, preferably in Business, Accounting, MIS, Information Technology, or related

field

• 6 years of relevant ERP experience with a strong understanding of Microsoft Dynamics AX (in addition to degree or years of previous experience), preferably with a Dynamics AX certification

• 4 years of Experience with installation/configuration base components of AX: user groups, security, connections to databases, etc.

• Advanced understanding of Microsoft Dynamics AX functionality (order management, procurement, inventory management, fulfillment, manufacturing, financials)

• Advanced knowledge of features, configuration and support of AX

• Advanced knowledge of related technologies: Microsoft SQL Server database, Exchange, .NET, SharePoint Services, BizTalk Server

• Advanced proficiency with AX technology stack & development methodology

• Advanced proficiency with planning and implementation of AX system tests to ensure that functionality, configuration and data are as expected

• Skilled proficiency documenting business issues (escalating for help as required

send your CV to anita at atgs dot co dot in

Its Hybrid , Might Involve night shifts

Job Title: Customer Relationship Manager

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: Mid-Level (1–5 Years Preferred)

Employment Type: Full-Time

About ICICI Lombard:

ICICI Lombard is one of India's most trusted private sector general insurance companies, known for delivering innovative and customer-centric insurance solutions. Our mission is to protect what matters most with integrity, responsiveness, and a passion for service excellence.

Role Summary:

We are seeking a highly motivated and customer-oriented Customer Relationship Manager to join our team. In this role, you will be responsible for developing long-term relationships with customers, ensuring high levels of client satisfaction, and contributing to business growth through excellent service, cross-selling, and retention strategies.

Key Responsibilities:

Build and maintain strong, long-lasting customer relationships through regular interactions.

Act as a primary point of contact for assigned clients, ensuring top-tier service delivery.

Understand customer needs to recommend tailored insurance solutions.

Handle and resolve customer issues, complaints, and service requests efficiently.

Coordinate with internal departments (sales, underwriting, claims, etc.) to resolve client concerns.

Promote product offerings and suggest suitable add-ons or renewals based on profiles.

Maintain up-to-date knowledge of products, services, regulations, and industry trends.

Ensure customer satisfaction targets and relationship metrics are met or exceeded.

Required Skills and Qualifications:

-2–5 years of experience in customer relationship management, preferably in the insurance or BFSI sector.

-Strong interpersonal and communication skills.

-Ability to manage multiple clients/accounts effectively.

-Familiarity with CRM tools and customer engagement strategies.

-Problem-solving mindset with a customer-first approach.

-Graduate degree in any discipline. PG in Marketing/Finance is a plus.

Preferred Skills:

-Experience in general insurance or financial products.

-Fluency in English, Hindi, and regional languages.

-Strong negotiation skills and a proactive attitude.

Work Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: Rotational Shifts

Software Languages: Advanced knowledge of JavaScript, C#, ASP.Net and SQL Server.

Job Responsibilities:

• Gain a clear understanding of customers' businesses and requirements;
• Plan execution methodology and identify fulfillment plan to address the requirements;
• Full lifecycle application development
• Designing, coding and debugging applications.
• Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
• Support, maintain and document software functionality
• Programming analytical skill with highly logical and analytical approach
• Manage documentation by working with other teams and consolidating all required types of reports for future use and test case scenarios.
• Ability to visualize data, concepts and work flows to create diagrams, charts and illustrations to supplement documentation.
• Maintain quality service by establishing and enforcing organization standards.
• Maintain professional and technical knowledge by benchmarking state-of-the-art practices.
• Timely reporting to provide visibility of performance to goal.
• Be data driven and flexible to changes with a natural passion for problem solving.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Key Skills required: 

• 4+ years of rich experience in the software development with advanced knowledge of JavaScript, C#, ASP.Net and SQL Server.
• A self-starter with the ability to work independently and as part of a team.
• Ability to work well in a results oriented environment with firm deadlines;
• Ability to perform multiple tasks effectively while being results-driven and patient
• Able to work both independently and as part of a team
• High degree of attention to detail and trustworthiness
• Strong analytical skills
• Capable of making timely, independent decisions
• Excellent oral, written and interpersonal communications skill
• Ability to think outside the box and generate and implement new ideas.
• Natural interest in team building and leadership with coaching/training skills.
• Excellent organizational skills

That can include the following tasks:

• Develop and revamp creative, eye-catching websites as per the client's needs.
• Work with project managers to discuss the desired website functionality and provide solutions.
• Integrate custom templates/themes into WordPress.

• Knowledge of WordPress Architecture, WooCommerce, Page Builder’s (like Elementor, Divi, Visual Composer etc), and other best practice solutions
• Knowledge of PHP, MySQL, HTML, CSS, Javascript/jQuery.
• Knowledge of child theme creation and customization as per designed based on the requirements
• Knowledge of WordPress plugin and back-end development