HR Generalist

Job Summary:

We are looking for a highly motivated and skilled Software Engineer to join our team.

This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.

The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.

Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.

Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.

Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.

Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.

Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.

Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).

Good knowledge on Data Structure and their correct usage.

Open to learn any new software development skill if needed for the project.

Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.

Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.

Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.

Good knowledge on the implications.

Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

You have developed software using web technologies.

You have handled a project from start to end.

You have worked in an Agile Development project and have experience of writing and estimating User Stories

Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.

Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.

Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.

Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.

Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

Dear Candidate

Looking for Telecom Advance Support Engineer (PSO)

If this opportunity hits you Kindly revert.

Job Description:

3+ years’ experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. 

■ BE/ B.Sc. in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).

■ Telecom Knowledge (IMS, 4G) - Mandatory.

■ Linux OS, SQL knowledge – Mandatory. Vertica DB, scripting - a plus.

■ Open stack / Cloud based infrastructure (OpenStack/Kubernetes), knowledge is a plus

■ Be available to work off business hours to address critical matters/situations based on Radcom’s on-call support model

■ Willing to work in evening and night shifts and Weekend.

■ Fluent English – Mandatory

■ Valid passport 

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■ Based in RADCOM India offices, Delhi, India. 

■ Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.

■ Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)

■ Having very good customer interaction interface and able to drive customer calls independently.

■ Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.

■ Working closely with the management on customer updates and future plan

■ Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration

■ Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.

■ If required: travel to on-site support outside India, training, installation, and configuration, etc

Thanks & Regards

Shreya Tiwari

Technical Recruiter - HR

RADCOM

Occupational Health & Safety Management;

Handling posermnent official's visits and its timely compliance, ensure renewal of fire NOC, Petroleum NOC, on site emergency plan approval etc.

Develop a safe, pollution free work environment and robust EHS Culture at site

To enhance engagement of employees for building EHS culture

Improve the awareness and capabilities of people at suite on EHS

Implementation of EHS Global Standards, Like work permut system, LOTO Pemit, contractor safety management, chemical safety management. Personnel protective equipment, Incident reporting and investigation, Risk Assesment and process hazand analysis, change control management, Employee Engagement, Machine Safety procedure etc.

Evaluation of training need assessment and ensure the compliance as per calender

EIS round on monthly basis with engaging department SLT's, shift in charges and EHS profesionals

Creating awareness among employees and workers by celebrating EHS Programs - National Safety Week, Road Safety Weck, Fire Service week etc.

Encourage near miss reporting, employee's reward and recognitions.

Development of departmental EHS coordinators, encourage them to report unsafe observations, near miss reporting conducting department EHS meet, participation in EHS promotional activities.

Ensure electrical safety with coordination engineering department,

Conducting job safety analysis, Risk Assessment & Process hazard analyus. Ensure standard PPE's requirement, use of need base PPE's and its safe disposal

Encourage and ensure incident reporting & investigation, root cause analysis and compliance of corrective action and preventive action,

Ensure emergency preparedness and response compliance and ready to operate 24X7 fire Extinguishers, Fire Hydrant System, Fire alarm system, Public Announcement System, SCBA Safety shower, Spill control Kit, ambulance etc.

Ensure pressure vessel, Lifting tool tackles, hoist and lifts etc testing and compliance, form-9, form-33 etc.

Workplace health & hygiene monitoring

Ensure the compliance of EHS legal register and compliance register

Ensure the compliance of local EHS procedures, EHS Manual, EHS Policy, On site emergency plan.

• Strong analytical skills - ability to turn business requirements into technical concepts and code
• Implementation knowledge of SAP Work Manager is must and other apps like Service Manager is a plus
• Knowledge in SAP MDK and SAP Asset Manager will be a big plus
• Experience in Java programming, SQL knowledge is a must
• Experience with Web-Technologies (HTML, CSS, JS, REST-WS) is a plus.

Hii !!

Greetings from MNR Solutions!!

Job Profile- Area Operations Manager

Job Location- Indore, MP.

Experience req.- 6+ years (min.)

Area of responsibility-

• Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service, Standards are met
• Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers.
• Ensure the smooth operations of your area (Eye Testing Quality, Delivers a commercially well laid out store, Achieving all operational KP)
• Deliver the shopping experience that our customers demand.

Person Specifications

• Full Time Postgraduate with 7-9 years of relevant experience into retail industry
• Post-Graduation is a must
• Very strong communication skills- both written and verbal and must be a good orator
• Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word Sales oriented.

Competencies & Traits

Influencing Skills Problem Solving & Decision Making Planning & Organizing Project Management with Collaboration and Inclusion Communication Skills Extroversion & Approachability Leadership Financial & Business Acumen Customer Obsession Assertiveness Self Motivated & Resilient Managing Pressure & Setbacks Process Orientation

Must have 6+ years of experience in Retail Industry to grab this great opportunity to work with Indian's leading Brand.

Interested candidates can apply asap.

Thanks & regards

Neetu Dhiman.