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Essential Duties & Responsibilities included but are not limited to:
• Handle Level 1 and Level 2 Telephony, some Network support, and
escalations from Level
• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.
• Understanding of Network Support for Switching, Wireless and routers
• Log tickets and assist end users with technical queries, or escalate to the appropriate team
• Deployment, implementation, and ongoing support of telephony
solutions/systems with assistance of onsite tech team
• Ability to trouble-shoot and partner with other teams remotely for
resolution
• Follow up on outstanding requests and ensure timely resolution
• Involvement in scoping replacement or implementation options for client proposals
Required Qualifications
• 3-5+ years working in a Help Desk or IT support environment
• 2-3+ years of phone system/PBX experience
• 2-3+ years of SIP experience
• 2-3+ years of Network troubleshooting experience for LAN/WAN
• Some desirable telephony qualifications or experience in any of the
following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk
(Training will be provided on major solutions that we use)
• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet
• Excellent verbal and written skills to both customers and internal staff
• Proactively identify and resolve problems, using documented or
researched answers and providing resources to other IT staff and users
• Organizational and prioritization skills
• Demonstrated ability to quickly learn new job-related tasks
• Ability to work effectively in a team atmosphere as well as alone
depending on shift placement.
What do you need for this Role?
• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.
• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.
•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.
- We are a Product Development Company and in Recent years as covid continues. Demand for Digitalisation of Producsts and business has shot up
- We are looking for a Full stakc Developer - Who can manage teams of Developers. Understand requirements and convert to Tech Products
- Your Responsiblities would be
- Manage Teams of Developers on Different Projects ( FrontEnd, Backend and App)
- Daily Check-in with proper teams, solving/guiding their issues and liason with Stakeholders on project status and delivery schdule
- Convert / Capture requirements and Propose Archiecture, Data Flow, Database Design, API Lists involved, Pages to be developed in frontend.
- Manage multiple projects / teams of Developers
6 - 12 years of professional experience with any of the below stacks:
∙MERN stack: JavaScript - MongoDB - Express - ReactJS - Node,
∙MEAN stack: JavaScript - MongoDB - Express - AngularJS - Node.js
Requirements:
∙Professional experience with JavaScript and associated web technologies (CSS, semantic HTML).
∙Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
∙Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions.
∙Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems.
∙Comfort working in a highly agile software development process.
∙Positive and solution-oriented mindset.
∙Experience owning a project from concept to production, including proposal, discussion, and execution.
∙Strong sense of ownership with the eagerness to design and deliver significant and impactful technology solutions.
∙Demonstrated ability to work closely with other parts of the organization.
What we are looking for:
=> Bachelors/Masters degree in Computers/IT or equivalent.
=> 5-8 years of relevant experience in web development.
=> Strong PHP, MySQL & Codeigniter (MVC Framework) hands-on experience (at least 12-15 projects).
=> Database schema design and query optimization.
=> AWS hands-on experience with EC2, ELB, RDS, CloudFront, Lambda, code deploy, etc.
=> Experience with e-commerce platforms, payment gateways will be a big advantage, especially on content-heavy platforms.
=> Hands-on experience and a good understanding of GIT Commands.
=> Good to have experience with the RESTful API.
=> Ability to decipher and write complex database queries for analysis and optimization.
=> Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.
=> Understanding of scalability issues and their solutions.
=> Need to be articulate with a good degree of written & oral communication skills.
=> Exposure to UI/UX would be a added value.
=> We are looking for an immediate joiner (within 15 days or less).
=> This role may include night shifts.
Head Office: Koramangala, Bengaluru, Karnataka, India.
Work Location: Work From Home
Working Days: Monday to Friday
Shift & Timming: Regular (09:00 AM to 06:00 PM) / Night (08:00 PM to 05:00 AM)
Working Hours: 9 Hrs
Company Profile :
Merilytics, an Accordion company is a fast-growing analytics firm offering advanced a and intelligent analytical solutions to clients globally. We combine domain expertise, advanced analytics, and technology to provide robust solutions for clients' business problems. You can find further details about the company at https://merilytics.com.
We partner with our clients in Private Equity, CPG, Retail, Healthcare, Media & Entertainment, Technology, Logistics industries etc. by providing analytical solutions to generate superior returns. We solve clients' business problems by analyzing large amount of data to help guide their Operations, Marketing, Pricing, Customer Strategies, and much more.
Position :
- Business Associate at Merilytics will be working on complex analytical projects and is the primary owner of the work streams involved.
- The Business Associates are expected to lead the team of Business Analysts to deliver robust analytical solutions consistently and mentor the Analysts for professional development.
Location : Hyderabad
Roles and Responsibilities :
The roles and responsibilities of a Business Associate will include the below:
- Proactively provide thought leadership to the team and have complete control on the delivery process of the project.
- Understand the client's point of view and translate it into sound judgment calls in ambiguous analytical situations.
- Highlight potential analytical issues upfront and resolve them independently.
- Synthesizes the analysis and derives insights independently.
- Identify the crux of the client problem and leverage it to draw relevant actionable insights from the analysis/work.
- Ability to manage multiple Analysts and provide customized guidance for individual development.
- Resonate with our five core values - Client First, Excellence, Integrity, Respect and Teamwork.
Pre-requisites and skillsets required to apply for this role :
- Undergraduate degree (B.E/B.Tech.) from tier-1/tier-2 colleges are preferred.
- Should have 2-4 years of experience.
- Strong leadership & proactive communication to coordinate with the project team and other internal stakeholders.
- Ability to use business judgement and a structured approach towards solving complex problems.
- Experience in client-facing/professional services environment is a plus.
- Strong hard skills on analytics tools such as R, Python, SQL, and Excel is a plus.
Why Explore a Career at Merilytics :
- High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility.
- Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes.
- Entrepreneurial Environment: Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities.
- Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve.
Other benefits for full time employees:
(i) Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctor's consultations, counselors, etc.
(ii) Corporate Meal card options for ease of use and tax benefits.
(iii) Work dinners, team lunches, company sponsored team outings and celebrations.
(iv) Reimbursement support for travel to the office, as and when promulgated by the Company.
(v) Cab reimbursement for women employees beyond a certain time of the day.
(vi) Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests.
(vii) Reward and recognition platform to celebrate professional and personal milestones.
(viii) A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Sales, meeting dealers, visiting their office, solving problems related to products etc
- NSR monitoring
- Initial Complaint Handling
- Monitoring bills receivables
- Resolving customer and business issues, performing root cause analysis and driving solutions
- Visiting direct accounts and distributors to promote the company's products
- Handling day-to-day responsibility of company's marketing programs in the assigned geographic region
Desired Candidate Profile
What you need to have:- Experience of B2B, customer handling, technical product knowledge, paper, board etc.
- Experience from the same Industry will be preferred
- Familiarity with Baddi location
- Knowledge in SAP
Qualifications and Background
- 3-5+ years of experience working on Salesforce platforms
- At least one year of experience working directly with North Americas and European clients
- At least two Salesforce certification
- Salesforce Certified JavaScript Developer I
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I/II
- Salesforce.com Certified Administrator
- Bachelors/Postgraduate degree, professional qualification, or relevant experience.
- Knowledge, Skills, and Abilities
- Domain expertise: have a good technical understanding of the Salesforce Sales and Service Cloud and how business stakeholders use the product.
- General knowledge of technical concepts, strategies, and methodologies, including architectural and security concepts, systems development life cycle, information management, and portfolio management (production systems, release planning, change management).
- Proficient with Salesforce Lightning Design System and the Salesforce development lifecycle.
- Software engineering skills with Force.com Platform (Apex, LWC, SOQL, Unit Testing)
- Experience in core web technologies including HTML5, JavaScript and CSS
- Demonstrated experience with relational databases, data modelling, and ETL tools
- Experience with Services Oriented Design Principles (SOA) and Web Services (REST & SOAP, JSON & XML)
- Experience with Agile development methodologies such as SCRUM
- Experience with complex business systems integration as well as object-oriented design patterns and
- development
- Stakeholder management: experience in managing relationships with business stakeholders; a proven ability
- to work with and influence cross-functional teams, ensuring close collaboration with development teams, is
- especially important.
- Excellent organizational, verbal and written communication skills
- Key Responsibilities
- Client Interaction
- You will be required to be available for project and client interactions during UK business hours.
- Meet with clients to determine business, functional and technical requirements and participate in
application design, configuration, testing, and deployment
- Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning) o Work cross-functionally with Revenue Operations, Sales Finance, Engineering, and other key stakeholders within the client organisation.
- Gather, analyse and document functional and technical requirements for new projects, enhancements to existing solutions and production issues reported by end-users
- Leadcustomer-driven solutions utilizing strong technical design skills and strong working relationships
with internal groups
- Guide users in formulating requirements, advise on alternatives and on the implications of new or
revised processing analysis.
- Translate business requirements into well-architected solutions that best leverage the Salesforce
platform and products • Technical development
- Setupdevelopmentenvironmentsontheirownandcommunicatedevelopmentprogresstotheclient and senior management.
- Build Salesforce applications using Apex and Visualforce and leverage the full capabilities of the Salesforce platform.
- Implement and maintain Salesforce customizations such as custom fields and objects, layouts, controller extensions, triggers, workflows, process builders, and validation rules
- Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation
- Createandexecuteunit,integration,anduseracceptancetestplans,includingusecasesandtestdata o Ensure service level availability of the Force.com platform and integration applications and provide
on-call support for break/fix/enhancement activities to resolve application issues. • Research and best practices
- Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions
- Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
- Apply best practices and design patterns of best-of-breed applications developed on the Salesforce. com platform
- Assist with the planning of application changes, development, and installation of upgrades and new releases.
Verification:
- Design and development of Verification IPs and models for ADAS and AV customers.
- Understand the Customers’ verification pain points, translate them into technical terms, and propose new features for the product
- Work with the customers on adopting the product, training, helping them address issues
Deployment
- Deploy verification solution (composed of a product, language, and methodology) for customers
- Support installation, integrations, and assimilation of new versions, and/or SW packages at the Customers’ sites
- Develop Application Notes, Methodology documents as well as technical presentations
● Responsible for design, development, and implementation of Cloud solutions.
● Responsible for achieving automation & orchestration of tools(Puppet/Chef)
● Monitoring the product's security & health(Datadog/Newrelic)
● Managing and Maintaining databases(Mongo & Postgres)
● Automating Infrastructure using AWS services like CloudFormation
● Participating in Infrastructure Security Audits
● Migrating to Container technologies (Docker/Kubernetes)
● Should be able to work on serverless concepts (AWS Lambda)
● Should be able to work with AWS services like EC2, S3, Cloud-formation, EKS, IAM, RDS, ..etc
What you bring:
● Problem-solving skills that enable you to identify the best solutions.
● Team collaboration and flexibility at work.
● Strong verbal and written communication skills that will help in presenting complex ideas
in
● an accessible and engaging way.
● Ability to choose the best tools and technologies which best fits the business needs.
Aviso offers:
● Dynamic, diverse, inclusive startup environment driven by transparency and velocity
● Bright, open, sunny working environment and collaborative office space
● Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
● Competitive salaries and company equity, and a focus on developing world class talent operations
● Comprehensive health insurance available (medical) for you and your family
● Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
● CEO moonshots projects with cash awards every quarter
● Upskilling and learning support including via paid conferences, online courses, and certifications
● Every month Rupees 2,500 will be credited to Sudexo meal card



