Engineering Manager

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

ROLE OVERVIEW

We are looking for a driven Performance Marketing & Engagement Associate to join our fast-growing Product & Growth team. This is a fantastic entry-level opportunity for someone passionate about user engagement, data-driven marketing, and creating measurable business impact. You will work on improving core growth KPIs — Activation, Engagement, Conversion, and Acquisition — through performance marketing channels and engagement platforms like WebEngage.

KEY RESPONSIBILITIES

▸ Plan, create, and execute campaigns and user journeys using engagement tools (WebEngage or similar).

▸ Support performance marketing initiatives to drive user acquisition and retention.

▸ Collaborate with product and growth teams to design strategies improving Activation, Engagement, Conversion & Acquisition metrics

.▸ Monitor campaign performance, analyze results, and share actionable insights with the team.

▸ Continuously test and optimize campaigns, creatives, and messaging to maximize ROI.

▸ Stay updated with the latest performance marketing and engagement trends and tools.

REQUIREMENTS

▸ 0–1 year of experience in performance marketing, CRM, or engagement platforms (internship experience counts).

▸ Basic understanding of digital marketing channels — paid ads, email, push notifications, in-app messaging, etc.

▸ Analytical mindset with the ability to read data, identify patterns, and suggest improvements.

▸ Strong communication and problem-solving skills with eagerness to learn in a fast-paced startup.

▸ Prior exposure to WebEngage, MoEngage, CleverTap, or similar tools is a plus (not mandatory).

USE OF AI POLICY

▸ Use AI tools (ChatGPT, Claude, etc.) to accelerate daily work — from drafting copy and campaign briefs to generating creative variants quickly. Apply AI in campaign planning for audience insights, journey design, and A/B test ideas. Use it further for report summaries, UTM generation, and automating repetitive tasks — enabling more focus on strategy and optimization.

WHY JOIN US?

▸ Work on real growth problems and directly impact core business KPIs and millions of users.

▸ Learn end-to-end performance marketing and engagement strategies from the ground up.

▸ Be part of a high-energy, mission-driven team with strong career growth potential.

▸ Get hands-on exposure to cutting-edge marketing and engagement tools

Role Summary

The Director, Client Relations – Staff Augmentation will lead the end-to-end ownership, scaling, and expansion of the staff augmentation business for key global clients, primarily in North America. This role will be responsible for building and growing a high-quality offshore delivery organization, scaling from an initial team of 10 plus FTEs to 100 plus FTEs across multiple client owned processes.

The Director will act as the senior most client interface, partnering with client leadership to understand demand, define the right staffing model, and ensure seamless execution. This role combines business growth, workforce strategy, delivery governance, and organizational building.

The role will also carry full ownership of the P&L for this line of business, including revenue growth, cost optimization, and long-term scalability.

Key Responsibilities

1) Client Leadership and Business Ownership

• Act as the primary point of contact for senior client stakeholders.
• Build strong executive relationships and position the organization as a trusted partner.
• Own the overall engagement, including delivery quality, growth, and client satisfaction.
• Identify opportunities to expand scope, increase FTE count, and introduce additional processes.
• Lead business reviews with clear insights, growth roadmap, and value delivered.

2) Staff Augmentation Strategy and Workforce Planning

• Define staffing strategy including FTE sizing, role mix, and skill requirements.
• Translate client requirements into structured staffing plans.
• Design scalable team structures and reporting hierarchies.
• Establish frameworks for ramp up from small teams to large scale operations.
• Ensure optimal utilization and capacity planning.

3) Delivery Governance and Operational Excellence

• Oversee delivery across all teams ensuring SLA adherence and quality.
• Define KPIs for performance, productivity, and turnaround time.
• Establish governance cadence and reporting mechanisms.
• Ensure consistency across multiple processes and teams.
• Drive strong issue resolution and escalation handling.

4) Transition and Process Onboarding Oversight

• Guide onboarding of new processes into the staff augmentation model.
• Ensure structured knowledge transfer and documentation.
• Define standard onboarding playbooks.
• Identify risks and readiness gaps during expansion.

5) Organization Building and Talent Leadership

• Lead hiring strategy to support rapid scale up.
• Build strong leadership layers including managers and leads.
• Establish training, cross skilling, and career progression plans.
• Drive a high performance culture with clear accountability.

6) Business Ownership, Revenue Growth, and Financial Management

• Own the line of business including revenue, cost, and profitability.
• Drive revenue expansion by increasing FTE count and adding new processes.
• Define pricing aligned with effort and delivery complexity.
• Monitor revenue realization and billing accuracy.
• Manage cost structure including hiring, utilization, and overheads.
• Optimize FTE mix to balance cost and performance.
• Build financial models for workforce planning and growth.

7) Leadership, Team Development, and Organizational Scaling

• Mentor managers and team leads across processes.
• Build second line leadership.
• Establish performance expectations and review mechanisms.
• Drive ownership and continuous improvement culture.

8) Internal Reporting and Strategic Visibility

• Provide updates to leadership on revenue, cost, margins, and growth.
• Present challenges and mitigation plans.
• Track key business metrics such as utilization and productivity.
• Build dashboards for visibility.
• Support strategic decision making with insights and projections.

Success Measures

• Scale from initial team to 100 plus FTEs with stable delivery.
• High client satisfaction and strong relationships.
• Expansion across processes and geographies.
• Consistent SLA performance.
• Strong financial performance and margins.

Required Qualifications

• Bachelor’s degree in Commerce, Finance, or Business. MBA preferred.
• 12 to 18 plus years of relevant experience.
• Experience scaling teams and managing global clients.
• Strong workforce planning and governance experience.

Preferred Experience

• Exposure to finance operations such as Accounts Payable.
• Experience in offshore delivery models.
• Familiarity with SLA frameworks and staffing models.
• Experience scaling new business lines.

Competencies

• Strong ownership mindset.
• Excellent stakeholder management.
• Structured thinking and execution.
• Strong people leadership.
• Commercial awareness and growth orientation.

Reporting and Location

• Reporting to: Head of Operations or Business Unit Head
• Location: Bangalore or Mangalore with overlap for North America time zones

Senior Interior Designer – Hyderabad

📍 Location: Hyderabad

🕒 Experience: 3–4 Years

About the Role:

We are looking for a talented Senior Interior Designer to join our team in Hyderabad. The role involves leading design development, preparing detailed drawings, coordinating with vendors, managing budgets, and selecting FF&E to deliver creative and functional spaces.

Key Responsibilities:

• Lead design development, space planning & material selection
• Prepare drawings, elevations & specifications using AutoCAD/Adobe Suite
• Collaborate with architects & consultants for seamless integration
• Coordinate with vendors/suppliers for materials, furniture & fixtures
• Review shop drawings & ensure compliance with design intent
• Manage budgets, cost estimates & project documentation
• Lead FF&E selection aligned with client needs & project goals

Qualifications:

• Bachelor’s in Interior Design/Architecture
• 3–4 years of proven experience in interior design (residential/commercial)
• Proficient in AutoCAD, Adobe Creative Suite & design tools
• Strong knowledge of materials, finishes & furniture procurement
• Excellent communication & project management skills

✨ If you are passionate about creating innovative, functional, and aesthetic spaces, we’d love to connect!

Overview

We at PEMS digital aim to create a smarter, greener tomorrow for you, with your expertise. All of us are guided by finding and employing efficient data handling to push the frontiers of human engagement, whether it be with infrastructure, mobility, logistics Orth myriad of other industries we hope to expand into. We believe in visualizing the technology of tomorrow today, and thus, priorities the attitudes of collaboration, creation and adaptability to create an ecosystem that will foster talent.

Roles and Responsibilities

The Business Development Associate would be responsible for the following duties:

• Prospecting and Lead Generation: Identify and qualify potential customers within the construction industry, including contractors, architects, engineers, and project managers.
• Sales Cycle Management: Manage the entire sales process from initial contact to closing, including needs assessment, solution presentation, negotiation, and contract execution.
• Relationship Building: Develop and maintain strong relationships with clients, partners, and industry influencers
• Market Analysis: Conduct market research to identify industry trends, competitor activities, and customer needs.
• Sales Presentations: Prepare and deliver compelling sales presentations to showcase the benefits of our software solutions to potential customers.
• Customer Support: Provide pre-sales and post-sales support to ensure customer satisfaction and loyalty.
• Sales Reporting: Track sales performance, analyze data, and provide regular reports to management.

Requirements:

• Proven experience in sales, preferably within the construction or technology industry.
• Strong understanding of the construction industry and its challenges.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong negotiation and problem-solving skills.
• Passion for technology and a drive to succeed in a fast-paced environment.

🚨 We Are Hiring! Loaders, Packers, & Pickers (In-House) 🚨

Are you looking for a reliable job with immediate joining? Hiring Gem is actively seeking hard-working and dedicated individuals for Loaders, Packers, and Pickers roles at our client's warehouse in Kolkata.

Job Responsibilities: 🔹 Loading and unloading goods

🔹 Packing and labeling items for shipment

🔹 Picking and organizing orders accurately

🔹 Ensuring safety and quality standards are met

Requirements: ✔️ No prior experience needed – training provided!

✔️ Ability to lift and move heavy items

✔️ Attention to detail

✔️ Ability to work in a fast-paced environment

What We Offer: ✅ Competitive salary

✅ Immediate joining

✅ Friendly and supportive work environment

If you're interested or know someone who might be, drop your resume.

Join us and be part of a growing team!

Basic Qualifications:

• Five+ years experience working in a Big Data Software Development role
• Experience managing and deploying ML models in real world environments
• Bachelor's degree in Computer Science, Mathematics, Statistics, or other analytical fields
• Experience working with Python, Scala, Spark or other open-source software with data science libraries
• Experience in advanced math and statistics
• Excellent familiarity with command line linux environment
• Able to understand various data structures and common methods in data transformation
• Experience deploying machine learning models

About us
An analytics, software development and product focused company with a focus to create value for the various sectors of Society. We try to use technology as a innovation for various problems people face and hence resulting in the upliftment of the people.

What we are looking

We are looking to hire a talented database administrator to manage company’s Oracle database system. You will be required to install and maintain the database software, create storage structures, set up user accounts, debug malfunctioning programs, create backups, and regularly maintain the database security.

To ensure success as an Oracle database administrator, you should have extensive experience with DBA front-end and back-end tools, excellent problem-solving skills, and hands-on experience with Oracle database management. Ultimately, a top-level Oracle DBA can expertly manage a company’s database system to maximize performance and efficiency.

Responsibilities:

• Installing and maintaining the Oracle database software.
• Creating storage database structures with high-level security features.
• Altering storage structures to meet the evolving needs of the company.
• Setting up database user accounts.
• Training users on how to access the information in the database.
• Finding and debugging malfunctioning programs affecting the database integrity.
• Creating autonomous database backups.
• Regularly updating the database security protocols.

Requirements:

• Bachelor’s degree in computer engineering or computer science.
• 3-5 years work experience as a Database administrator.
• Familiarity with Oracle database design, coding, and documentation.
• Knowledge of database backup procedures, recovery systems, and SQL.
• Knowledge of programming languages and API.
• Excellent communication and problem-solving skills.
• Ability to visualize algorithmic structures.
• Outstanding analytical, problem-solving, and communication skills.
• Excellent organizational and time management skills.
• Self-driven, flexible, innovative and dedicated team-member.