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Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

📍 About the Role

We are seeking a highly motivated Demand Generation Executive to join our growing team. You will play a key role in driving lead generation activities, qualifying prospects using the BANT (Budget, Authority, Need, Timeline) framework, and supporting sales efforts through quality pipeline creation. You will work closely with both Sales and Marketing teams to generate interest, identify opportunities, and contribute to revenue growth.

🔑 Key Responsibilities

• Conduct outbound prospecting to generate and qualify leads using BANT criteria (Budget, Authority, Need, Timeline).
• Perform contact discovery and market research to identify key decision makers and target accounts.
• Engage with prospects through cold calls, emails, LinkedIn outreach, and other channels.
• Maintain and update CRM records, ensuring accurate lead status and follow-up activity.
• Schedule qualified appointments/demo calls for the sales team.
• Collaborate with Marketing to improve campaigns and lead qualification processes.
• Track, analyze, and report on lead generation activities and outcomes. 

Responsibilities

● Design, build, and deploy applied ML models (NLP, LLM-based) to solve real-world sales tech problems.

● Build and orchestrate true multi-agent systems to collaboratively solve complex tasks and workflows that reason, remember, plan, and take actions over structured and unstructured data.

● Use frameworks like LangGraph, CrewAI, or custom planners to orchestrate LLM-powered agents.

● Prototype and productionize capabilities using foundation models (OpenAI, Claude, Gemini, etc.), embeddings, and vector databases (e.g., Pinecone, Weaviate).

● Work with the product team to integrate intelligent agents into customer CRM workflows and GTM-facing tools.

● Design observability, evaluation and control mechanisms to ensure agent reliability, traceability, safety and frugality.

● Continuously improve agents with RF and active learning.

Requirements

● Bachelor’s or Master’s in Computer Science, AI/ML, or a related field.

● 2+ years of experience deploying ML models or AI systems in production

environments.

● Experience with LLMs, NLP pipelines, prompt engineering, and fine-tuning.

● Familiarity with agentic frameworks (LangChain, LangGraph, AutoGPT, CrewAI, or custom orchestration).

● Strong Python programming skills and deep knowledge of the ML/LLM ecosystem.

● Hands-on experience with MLOps, API integrations, and cloud infrastructure (AWS, GCP, or Azure).

● Ability to balance rapid experimentation with robust engineering.

Nice to Have

● Experience working with sales/revenue data (CRM, Gong, Salesforce, LinkedIn).

● Familiarity with reasoning techniques (ReAct, CoT, Tree-of-Thoughts), graph orchestration, and tool chaining.

● Exposure to multi-agent systems, RAG pipelines, or feedback loops in production.

● Contributions to open-source AI/agentic tools or frameworks.

Job Title: Technical Sales Engineer

Location: Senapati Bapat Road, Pune

Job Type: Full-Time

Job Summary:

We are seeking a highly motivated Technical Sales Engineer to join our team. This role combines technical expertise with sales skills to provide solutions to customers and drive business growth. The ideal candidate will be responsible for understanding customer needs, presenting technical solutions, and building strong relationships to ensure customer satisfaction.

Key Responsibilities:

• Develop a deep understanding of the company’s products and services.

• Identify customer requirements and recommend appropriate technical solutions.

• Prepare and deliver technical presentations, proposals, and product demonstrations.

• Collaborate with the sales team to develop strategies for business development.

• Work closely with the engineering and product teams to provide customer feedback for product improvement.

• Assist customers with product selection, integration, and troubleshooting.

• Negotiate contracts, pricing, and terms to close deals successfully.

• Maintain relationships with existing clients and seek opportunities for upselling and cross-selling.

• Stay updated on industry trends, market developments, and competitors' products.

• Represent the company at trade shows, conferences, and networking events.

Qualifications & Skills:

• Bachelor's degree in engineering is preferred.

• Proven experience in technical sales, sales engineering, or a similar role.

• Strong understanding of technical concepts related to manufacturing products

• Excellent communication, presentation, and negotiation skills.

• Ability to build and maintain customer relationships.

• Self-motivated, goal-oriented, and able to work independently.

• Willingness to travel to meet clients and attend industry events.

Preferred Qualifications:

• Experience in the Manufacturing industry

• Previous experience working with B2B sales

BUSINESS DEVELOPMENT FOR INTERNATIONAL MARKET

A business development executive or a business development manager is a sales professional who helps an organisation to grow by identifying and developing new business opportunities. Their duties include searching for new clients, finding new potential services to offer, and helping the company expand to new markets.

• Have at least 3 years work experience in Java 8 or higher / J2EE Java development.

• Have experience of agile systems development methodologies such as SCRUM
• Experience in designing the solution and implementation.
• Is a communicative, positive, outgoing and driven team player.
• Solution-oriented, see opportunities and proactively proposing new solutions, speak and write fluently in English.
• Good to have certifications in Java, Spring etc.
• Experience in Java 8.

• Experience in Spring Boot and other spring framework like Spring data, AOP etc.
• Experience in MongoDB/ Kafka / RabbitMQ etc.
• Experience in REST API
• Have worked on microservices
• Should have worked on minimum 2- 3 projects
• Experience in writing effective Unit test case for better coverage.
• Experience in writing good quality code by following code quality tools likes SonarQube etc.