Medical Representative

Job Description:

We are looking for a Customer Support Executive with at least 1 year of experience in an International Voice Process. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve customer queries efficiently.

Key Responsibilities:

• Handle inbound/outbound customer calls.
• Resolve customer queries professionally and within SLA.
• Maintain accurate records of customer interactions.
• Ensure high customer satisfaction and service quality.

Requirements:

• Minimum 1 year of experience in an International Customer Support/Voice Process.
• Excellent verbal and written English communication skills.
• Graduate preferred.
• Willing to work in rotational/night shifts.
• Immediate joiners preferred.

About Client:

A dynamic digital marketing agency collaborating with agencies, advertisers, and publishers. Specializing in yield management, inventory optimization, and executing online display campaigns, our client also provides end-to-end digital marketing services for SMEs. Founded by IIM Ahmedabad alumni and ex-Ozone Media team members.

Key Responsibilities:

- Prospect, acquire, and nurture relationships with strategic publishers.

- Manage a team of 2-3 Publisher Development Representatives.

- Contribute to client's publisher development strategies.

- Study clients' existing advertising options, advising on seamless integration with our offerings.

- Articulate our client's value proposition across media solutions and ad technology, through both written and verbal communication.

- Build relationships across publisher organizations (executives, sales teams, ad ops, research).

- Track and manage the publisher acquisition pipeline and account activities.

- Collaborate with internal teams on sales strategy, techniques, and execution.

- Oversee all aspects of the sales process from pre-sale to close, providing ongoing sales consultation.

Requirements and Qualifications:

- Graduate degree in any discipline.

- Strong problem-solving and interpersonal skills.

- 5-7 years of industry experience, including 2 years with US Publishers.

- Previous roles in ad-serving technology, ad networks, or large Ad tech companies preferred.

- Ability to work with cross-functional teams and knowledge of pre and post-sales processes.

- Existing relationships with large premium publishers are preferred.

- High energy, self-motivated, and passionate about a fast-paced startup environment.

- Enthusiastic about the dynamic, fast-growing company and industry.

Other Benefits:

- Insurance: Medical coverage of 3,00,000 for individuals, spouses, and kids, with an option to include parents and higher coverage of 5,00,000.

- Professional Development: Reimbursement for relevant courses to support career growth and knowledge enhancement.

- Food: Enjoy breakfast, lunch, tea, and snacks – all you can eat!

- Work Culture: Embrace a flexible, result-oriented work environment.

- Dress: No dress code – wear anything you're comfortable in.

- Recreation: Engage in foosball, carom, and table tennis with like-minded colleagues.

- TGIF: Wrap up the week with fun activities – work hard, party harder!

Job Location – Chennai - Ekaduthangal  (Work From Office)

Job description

• Partner with Internal stakeholders across business units (i.e., sales, finance, Catalog, Customer Service) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with managerial, and executive teams
• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data.
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Develop meaningful and lasting relationships with Stakeholders for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Required Candidate profile

• Previous working experience as a Business Analyst for 2 to 9 year(s)
• Preferably Masters in Business Management, Information Technology, Financial Management or similar relevant filed
• Practical experience generating process documentation and reports
• Excellent organizational and time management skills
• Outstanding communication and presentation skills
• Critical thinker
• Creative problem solver
• Great analytical skills
• Working Knowledge of SQL (Queries & Stored Procedures) would be an added advantage.

Perks and Benefits 

Competitive salary Medical Benefits/accident Cover Flexi Office Working Hours Fast paced start up

• Understanding business objectives and designing surveys to discover prospective customers preferences
• Perform a valid and reliable market research SWOT analysis
• Provide competitive analysis on various companys market offerings, identify market trends, pricing/business models, sales and methods of operation
• Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations.
• Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
• Develop industry-specific, vertical-level nuances as the function matures
• Actively develop domain expertise, leveraging subject matter experts, and external sources
• Remain fully informed on market trends, other parties researches and implement best practices
• Managing existing clients, responding to them on calls, email and visits.
• Follow up on collections for overdue invoices
• Checking the internal orders, supply management and resolving quality issues if any
• Development of new business, filling new tenders and follow up on prospective Business
• Collecting market information
• Timely escalation of matters to top management for timely resolution.
• Submission of MIS Reports