11+ Management reporting Jobs in India

Job Brief:

• Contact prospective B2B Industry customers through available / provided database.
• Create a set of new customer database through data mining of Linkedin & other available channels. 
• Outreach to potential clients through cold calling, emailing, and other means of communication.
• Contacting potential or existing customers and inform them about a product or service using scripts.
• Identify and qualify leads through consultation and needs analysis.
• Close deals and achieve sales targets.
• Maintain accurate records and documentation of sales activities.
• Possess good communication skills in English.
• Be professional and pleasant while interacting with clients.
• Complete process training will be provided by the company free of charge

Required Skills:

• Should have Good communication skills in English.
• Education qualification like 12th, Undergraduate or Graduate are welcome
• Candidates who can join immediately would be preferred
• Candidate with tele calling experience in industries like Electronic Security, Audio Visual, IT hardware would be preferred.
• Should be Good at convincing skills.

Budget: up to 35K

Qualifications

• 2-3 years of experience as a technical writer
• Excellent written and verbal communication skills
• Strong understanding of technical concepts
• Ability to work independently and as part of a team
• Experience with a variety of documentation tools and formats
• Experience working with Agile development methodologies

We are Hiring Customer Success Manager

Job Title: Customer Success Manager – Travel / OTA / Contact Centre - BPO

Location: Kochi - India

Department: Customer Service / Operations

Type: Full-Time

Job Summary:

We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre - BPO, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL, and a track record of driving service excellence, process optimization, and team performance.

Key Responsibilities:

• Lead & Manage Customer Service Operations: Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction.
• Performance Management: Set KPIs, monitor service levels, and implement performance improvement initiatives.
• Team Leadership: Manage, mentor, and develop a team of supervisors, team leads, and customer service agents.
• Customer Journey & Escalation Handling: Analyze customer touchpoints, resolve escalated issues, and implement corrective actions to improve the customer journey.
• Process Optimization: Use Six Sigma, Lean, or other frameworks to analyze current workflows, eliminate inefficiencies, and drive continuous improvement.
• Training & Quality Assurance: Design and deliver training programs and quality assurance processes to maintain high service standards.
• Technology Integration: Collaborate with IT/Product to deploy and improve CRM, helpdesk, or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
• Reporting & Insights: Generate operational reports, identify trends, and present actionable insights to senior management.
• Compliance & SLA Management: Ensure compliance with service level agreements, data protection policies, and regulatory guidelines.
• Customer Feedback Loop: Implement mechanisms to gather and act on customer feedback (CSAT, NPS, etc.).

Requirements:

• Bachelor’s degree in Business, Tourism, Operations, or related field. MBA preferred.
• Minimum 5–8 years in a customer service leadership role, preferably within online travel agencies (OTA), traditional travel agencies, or BPOs supporting travel clients.
• Strong understanding of contact centre operations, service recovery, and travel domain KPIs (e.g., PNRs, GDS, refunds, reissues).
• Certification in Six Sigma (Green Belt or higher) or other process improvement frameworks (Lean, COPC, etc.) is a strong advantage.
• Hands-on experience with customer service tools (e.g., Amadeus/Galileo + CRM & ticketing tools).
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Flexible to work in a fast-paced, customer-focused environment, with rotational shift support if needed.

Preferred Skills:

• Multilingual capability (English is a must; Hindi, and/or other languages a plus).
• Prior experience with automation tools, chatbots, and self-service platforms.
• Proven ability to drive CSAT and NPS improvements.
• Experience managing distributed/remote teams.

Are you passionate about crafting seamless and visually appealing websites?

We’re seeking a skilled WordPress Front-end Developer to join our team and elevate our online presence.

As a WordPress Frontend Developer, you’ll play a crucial role in transforming designs into fully functional, responsive, and captivating websites using Elementor and custom themes. Your proficiency in HTML and CSS will be essential for creating stunning front-end experiences. If you’re also familiar with WordPress theme and plugin development, that’s a significant advantage that we highly value.

Responsibilities:

• Collaborate with our design team to convert visual concepts into interactive and user-friendly websites.
• Utilize Elementor to build and customize page layouts, ensuring consistency and responsiveness across various devices.
• Develop custom WordPress themes that align with project requirements, user experience goals, and brand aesthetics.
• Implement engaging animations, transitions, and interactive elements to enhance user engagement and visual appeal.
• Optimize website performance, ensuring fast load times and smooth user interactions.
• Stay up-to-date with the latest web design and development trends, implementing best practices for modern user experiences.
• Troubleshoot and debug frontend issues to maintain a seamless browsing experience.
• If knowledgeable in WordPress plugin development, contribute to the creation of custom plugins that extend website functionality.

What You Need To Apply (Technical Competency) :

• Minimum 2 years experience in WordPress.
• Strong proficiency in HTML and CSS to create pixel-perfect front-end designs.
• Demonstrated expertise in using Elementor to design and build WordPress pages.
• Proven experience in developing custom WordPress themes from scratch.
• A portfolio showcasing your previous website projects, highlighting your front-end development skills.
• Familiarity with responsive design principles to ensure optimal performance across various devices and screen sizes.
• Excellent attention to detail and a keen eye for design aesthetics.
• Effective problem-solving skills to address front-end issues efficiently.
• Strong communication skills, and ability to collaborate with designers, developers, and other team members.
• Knowledge of JavaScript and its libraries/frameworks is a plus.
• Understanding WordPress plugin development is a significant advantage.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

If you have it all in you, we are happy to have you with us!

We will be even happier if you have:

• Proficiency in PHP
• Being an open-source contributor;
• Ability to discover functional and non-functional requirements of an app, based on various levels of inputs from clients.
• Ability to transform customer ideas into business models and scope understandable by technical experts.
• Having excellent stakeholder management and client-facing skills.

Requirements:

• Hands-on working knowledge and experience is required in:
• Extensive experience working on C#, . net and. net core frameworks
• Extensive experience working on React, Javascript and Typescript
• Relational Databases (SQL Server, Oracle, PostgreSQL, etc. )
• NoSQL Databases (Mongo, Cloud Spanner, etc. )
• Agile Methodologies (Scrum, TDD, BDD, etc. )
• Experience working with distributed teams across regions and time zones
• Strong organisational skills
• Display detailed, critical, quality-oriented, skeptical thinking about the product
• Experience with several of the following tools/technologies is desirable: GIT, Jira, Jenkins, SharePoint, Visual Studio Code.
• Microservices Architecture, Domain Driver Design, Test Driven Development is a bonus
• Design Patterns and implementing the Design Patterns
• Development of Complex Application and System Architectures
• Data Structures and Algorithms using Typescript, C# and. NET
• Experience working in Google Cloud will be a big bonus as all our systems are in the Cloud 7
• Knowledge of REST and gRPC API's is a bonus
• Knowledge of the following technologies is a plus:
• Continuous Integration and Continuous Delivery Tools like GitHub, Git, etc.
• Containerisation Technologies (Docker)

Candidate should have laptop and bike and also have knowledge about B2B sales. Need a candidate who have good convincing skills so that he can make sales easily also male candidates are preferred.

POST: Sales Executive (Male/Female)

JD Includes:

• Relevant Experience from Banking/Insurance Industry
• Two-Wheeler Must
• Well versed with Ahmedabad geography
• Able to drive Loan Volume Targets

Responsibilities :

1. Develop user-facing stack from scratch
2. Build reusable code and libraries for future use
3. Ensure the technical feasibility of UI/UX designs
4. Optimize application for maximum speed and scalability
5. Collaborate with other team members and stakeholders

Technology Skills :

1. Proven 4 years work experience as a ReactJS Frontend developer
2. In-depth understanding of the entire web development process (design, development and deployment)
3. Good experience with Typescript and ReactJS (17.x). NodeJS knowledge is a plus.
4. Familiarity with Unit Testing Frameworks, UI Testing, Monorepos and Graphql principles
5. Knowledge of Alerting and Monitoring tools
6. Knowledge of SPA principles
7. UI Performance: should have hands on experience of optimising page load, rendering, caching
8. Sense for appeal & aesthetics from a usability perspective.

Soft Skills :

1. Obsessed with best practices, structuring, documentation and have an eye for detail.
2. Self starter with a high level of drive and commitment.
3. High energy and drive to work in a startup environment.
4. Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
5. Ability to work under pressure and confidence to deal with complex issues.
6. Good communication skills.
7. Hands-on and detail oriented.

We are looking for a.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.
- We are looking for experts in multiple .Net technologies such as Angular, MVC, JQuery, JavaScript, C#, Web Services, Web API, .NET Core, HTML, CSS, Bootstrap, JSON across software engineering, security and data management.

Responsibilities and Duties
Responsibilities :
- Producing code using .NET languages (C#).
- Upgrading, configuring and debugging existing systems.
- Providing technical support for web and desktop applications.
- Ensure the best possible performance, quality and responsiveness of applications.
- Write a clean, scalable code using .NET programming languages.
- Test and deploy applications and systems.
Key Skills
Required Experience, Skills and Qualifications : - Proven experience as a .NET Developer or Application Developer - Familiarity with the ASP.NET framework SQL/MySQL Server and design/architectural patterns (MVC preferred) - Experience creating database schemas that represent and support the business processes. - Familiarity with architecture APIs (REST) - Excellent troubleshooting skills
Required Experience and Qualifications
Graduation is Must