Tele-Sales

PERMANENT POSITIONS WITH A MNC IN BANGALORE • 5+ years ServiceNow specific experience • In depth understanding of technical architecture of serviceNow • Table level expertise to carryout impact analysis for incorporating changes to existing functionalities • Sound hands-on experience and knowledge on ServiceNow integrations • Hands-on experience in CMS(servicenow portal) and Service portal technologies • Custom app development experience • Application (ServiceNow) Performance tuning experience • Best practices in servicenow development activities/coding • Must have played a customer facing role with deep involvement in technical discussions • Should be strong (functional and technical) with all core modules of serviceNow – IM, PM, CM, CMDB, Discovery, Asset, Orchestration • Good communication skills • Travel flexibility >75%, Readiness for short and long term onsite assignments Interested ? Please share your updated resume to [email protected] to discuss further. Thank you. !!!!

Executive – Customer Success (for a leading SaaS Product)

About Sulekha.com

Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).

About Pro-Manage

Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.

Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.

Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations

We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.

 

 

Pro-Manage Boost operations

a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.

b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product

c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.

d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.

e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.

f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.

Education, Professional and Personal Attributes

· B.Tech/BE/B.Sc. graduation is preferred

· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise

· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred

· Min. 1 year of experience in digital marketing including interacting with customers will be preferred

· Should possess an innate love of data and ability to see new patterns that impact business

· Positive, initiative driven and passionate about digital marketing

· Result oriented, entrepreneurial, and self-motivated

· Ambitious and flexible

Other aspects

· Reporting to Pro-Manage SME vertical lead

· Must be based out of Chennai with no travel involved

· All days are working from office – no WFH envisaged as of now

What Pro-Manager Offers You

· Opportunity to develop cutting-edge digital SaaS business development expertise

· Develop competence in marketing, product development, customer success and technology

· Highly entrepreneurial and aspirational work environment that inspires and challenges

· Collaborative and fun work environment

· Learning and development program to help you develop skills

· Well-define career path and progression tracking

· Progressive, nurturing and respectful work culture

· Attractive compensation plus incentives

Srijan Technologies is hiring for the Inside Sales Executive role with a remote working option.

Total-experience: 3-5 years

Inside Sales Job Responsibilities:

Identifying sales opportunities by consistent efforts of email, cold call, and social media messages.

Develop sales opportunities by researching and identifying potential accounts, providing technical information and explanations, and preparing presentations.

 

Inside Sales Qualifications / Skills:

• Cold calling
• Emails
• LinkedIn messages
• Technical understanding – software industry
• Database creation

 

Education, Experience:

• Educated to a minimum of graduate Level in science / business-related discipline or equivalent or significant on-the-job experience.
• 3 to 5 years of industry sales experience preferred
• Familiarity with software and phone systems

Job Description:-

• Min 1 year or more of iOS App development experience.
• Proficient with Objective C and Swift
• Experience with iOS frameworks.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Deep understanding of design patterns.
• Knowledge of using Cocoapods, Push Notifications, Payment Gateway and other third party SDKs and libraries.
• Location Tracking and Custom UI.
• Understanding of XML and JSON web services.
• Must have Publish at-least 1 iOS Application on AppStore.

Responsibilities and Duties:-

1. Design and build advanced applications for the iOS platform and follow clean coding practices.
2. Collaborate with backend team to define, design, and ship new features.
3. Understand & Implement Design patterns / Industry best practices
4. Work on bug fixing and improving application performance.
5. Write reusable codes adhering to SOLID principles.
6. Use profiling tools to optimize app performance.
7. Write algorithmic efficient codes.
8. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Required Experience, Skills and Qualifications:-

 

1. Bachelor's (Required)
2. Programming Languages needed:

• Objective-C (Preferred)
• Swift (Preferred)

COVID-19 precautions:-

 

• Remote interview process
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place, Mask is compulsory, Proper Sanitization, Safe Distance is followed at the office.

 

Job Type: Full-time

 

Salary:     ₹Negotiable

 

Schedule:  Day shift

About Climate Connect Digital

Our team is inspired to change the world by making energy more intelligent, greener, and affordable. Established in 2011 in London, UK, and now headquartered in Gurgaon, India. We have become a leading energy-AI software player from unassuming beginnings at the vanguard of accelerating the global energy transition.

 

In 2020, Renew Power, India’s largest renewables developer, acquired Climate Connect. Following ReNew’s listing on NASDAQ during summer 2021, Climate Connect has become the technology anchor of a new fully independent subsidiary - Climate Connect Digital. With backing from ReNew as the anchor investor to pursue an ambitious and visionary new strategy for rapid organic and inorganic growth.

 

Our mission has technology at its core and involves unlocking value through intelligent software, digitalisation, and ‘horizontal integration’ across the energy ecosystem. However, the application of computational power and machine learning to the energy sector has yet to be fully leveraged and can create massive value.

 

How you fit in

 

• Curious. You love learning about new tools and technologies
• Exposure. You have plenty of experience in executing projects successfully. You have a client-side exposure on project management
• Team player. You have no problem working in a team setting. You can effectively collaborate with people to reach a solution.
• Problem solver. You are the person your peers turn to for solving problems.
• Talented. You are an expert in database designing.
• Leader. You know how to prioritize work and inspire your colleagues. You are great with project planning and working on multiple things at once. You know you can effectively lead a group of people.
• Honesty. You work diligently and honestly. You have strong moral principles.

 

Job Responsibilities

 

You will be working at the epicenter of energy transformation. You will be creating data-driven software solutions for forecasting and scheduling data in the renewables power market, while guiding your junior team members for the same. Ultimately, through your contribution to the renewable energy revolution, you will be doing your bit to mitigate the effects of climate change. These are a few things you can look forward to working on:

 

• Designing and implementing low-latency, high-availability, and performance applications
• Identifying and mitigating security-related threats to the application.
• Using your expertise in database designing and application architecture planning for Core & MVC projects
• Debugging browser extensions & server tools
• Solving complex technical issues
• Ensuring quality projects are delivered within defined timelines
• Designing new frameworks, debugging and modifying existing frameworks
• Maintaining databases to ensure strong optimization and functionalities
• Working on multiple Renewables & Utilities projects in Power Market
• Guiding your peers and motivating them to do their best
• Designing and implementing the software as per the project requirements
• Taking responsibility to lead the project teams

 

Job Requirements

 

• PHP/Python
• MVC Framework Laravel / Python Flask.
• AJAX, HTML/HTML5 & CSS/CSS3, JavaScript and JavaScript frameworks (preferably jQuery)
• Web services (SOAP, REST)
• SQL and NoSQL scripting and databases like MYSQL and Mongo DB administration
• Code versioning tools, such as Git
• AngularJS / ReactJS
• B.E / B. Tech / M. Tech / BSC in CS or IT
• 4-6 years of experience in the field

 

What’s in it for you

 

We offer competitive salaries based on prevailing market rates. In addition to your introductory package, you can expect to receive the following benefits:

 

• Flexible working hours and leave policy

• Learning and development opportunities

• Medical insurance/Term insurance, Gratuity benefits over and above the salaries

• Access to industry and domain thought leaders.

 

At Climate Connect, you get a rare opportunity to join an established company at the

early stages of a significant and well-backed global growth push. We are building a remote-first organisation ingrained in the team ethos. We understand its importance for the success of any next-generation technology company. The team includes passionate and self-driven people with unconventional backgrounds, and we’re seeking a similar spirit with the right potential.

• Someone who is annoyed by the build time it takes for an application to build and has actually done something to optimize it
• Has good experience in building Android applications
• Experience with the flutter ecosystem is a great plus.
• Who likes to think in terms of software and data architecture before opening Android studio.
• Comfortable with managing development and deployment of applications.
• Open and more importantly excited about learning the new technologies.

 

Roles and responsibilities

• Participate and contribute to the design and development of the core components of the company service.
• Ensure high quality of software development w.r.t to project architecture, code quality, testing and deployment.
• Implement testing frameworks and disciplines as part of every feature development.
• Own performance of the app in production and implement/push for implementation of systems to monitor, debug and fix an issue in production in the lowest TAT possible.
• Advocate good engineering has the highest priority with the only exception of value delivered to the end-user. 

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

 

Key Skills

 

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

 

Job Description:

 

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

 

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

 

 

 

 

 

 

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

 

Technical Competency	Ideal Hiring Competencies
Excel Skills	Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys
Analytical Skills	•Breaks down concrete issues into parts and synthesizes succinctly. •Collects and analyses information from a variety of appropriate sources. •Identifies the links between situations and information. •Sees connections, patterns or trends in the information available. •Identifies the implications and possible consequences of trends or events. •Draws logical conclusions, providing options and recommendations. •Analyses complex situations, breaking each into its constituent parts. •Recognizes and assesses several likely causal factors or ways of interpreting the information available. •Identifies connections between situations that are not obviously related.
Six Sigma BB	BB Certified
Presentation Skills	Ability to explain the concepts of various trainings like Lean, 6 sigma, etc
Decision making skills	Should be able to take control of situations and arrive at quick decision to counter issues/problems
Behavioral Competency	Ideal Hiring Competencies
Result orientation	Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results
Influence	Adapts rationale to influence others
Client Focus	Identifying and responding to current and future client needs; providing service excellence to internal and external clients
Continuous Learning	Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance
Conflict Management	Preventing, managing and/or resolving conflicts

 

Position : - Technical Product Head (VP Engineering)The role encompasses multi-dimensional responsibilities. The candidate would be responsible for complete ownership of the technical delivery of our flagship product. He would be leading the entire technical team comprising of Core Developers, QA Engineers, UI/UX Devs, System Engineers etc. The candidate would be expected to oversee the entire product lifecycle. Technical expertise in web based applications (J2EE) is a must, and the candidate should have an eye for latest technology trends. Adoption of best practices, platforms and technologies is one of the key responsibilities. Understanding the viewpoint of the customer and market, and transforming it into high quality, scalable and robust technology output is expected. Exposure to cloud platforms and ability to convert on prime solutions to cloud solutions is a value add. The candidate would be directly reporting the CXO.Job Description : - Responsible for the overall development life cycle of technical solutions and manage complex projects with significant bottom line impact. - Work closely with Engineering Managers to develop the best technical design and approach for new product development. - Work with the Chief Technology Officer and with other functional leaders in the company. Instill best practices for software development, ensure designs meet requirements and deliver high-quality work on tight schedules. - Project management : prioritization, planning of projects and features; stakeholder management and tracking of external commitments. - Be a champion of engineering excellence: establish team metrics for measurement of engineering and operational excellence. Implement a consistent, regular process for assessment and improvement. - Show strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the long term vision. - Be responsible for mentoring and developing front line managers and engineers. Bachelor Degree or higher in Computer Science or related field from Premium Institutes - A strong sense of ownership, urgency and drive. - Being a strong leader, mentor, and people manager. - Experience in building and running distributed systems for 24x7 online services at scale. - 10+ years of work experience in software development and 5+ years as a leadership role. - Track record of data-driven decisions. - Knowledge of Object-Oriented Design, data structures, algorithm design, and complexity analysis. - Experience in defining and executing professional software engineering best practices for the full software development life cycle. - Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. - Strengths in problem-solving, issue resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. - Strong verbal and written communication skills with a demonstrated experience. Engaging and influencing peers and executives. - Experience in machine learning design practices and implementation. - Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners. - Demonstrated ability to work with business, legal, engineering, design, and other stakeholders to deliver products/services

SOCXO is a SaaS and Mobile based Employee Engagement & Advocacy Marketing platform which enables Enterprises to leverage its Employees to Engage with and Amplify their Brand content into their Personal Social Networks for Exponential Content Reach. SOCXO is expanding its R&D in Bangalore and looking for passionate member to be part of building the product into a Platform. SOCXO has 10+ Enteprirse customers in USA, India and expanding to UK, Singapore. The role will be in Bangalore with work that can cover new trends - Machine learning, NLP, Big Data analytics.

At Hotstar, we have over 350 million users on Play Store & capture close to a billion clickstream messages daily. The engineering team at Hotstar is at the centre of the action and is responsible for creating the unmatchable user experience. Our engineers solve real-life complex problems and create compelling experiences for our customers. As an engineer in the Data Products team, you will be responsible for building products, using data, that solve business and engineering use-cases for the company. In this role, you will be building a pub-sub infrastructure for Hotstar that will support 20 million concurrent clients. You will work on protocols such as: MQTT, WebSockets, technologies such as: Apache Kafka, Apache Spark and, databases such as Cassandra, Redshift to build a scalable and real-time pub-sub infrastructure. The pace of our growth is incredible. If you enjoy working on problems at scale and if you want to build our platform, join us! Key Responsibilities • Build low-latency distributed pub-sub infrastructure that can handle more than 20 million concurrent clients • Build tools and platform that allow engineers to rapidly build pub-sub applications • Write MQTT bridges and plugins that connect pub-sub infrastructure with the existing Hotstar infrastructure • Build monitoring tools to track performance and detect anomalies at scale What to Bring • Strong understanding of TCP and MQTT protocols • Proficiency with Erlang and GoLang • Experience in working with any MQTT broker. Experience with an Erlang based broker is a plus • Experience with AWS stack • Experience with Apache Kafka • Experience writing plugins and bridges for MQTT brokers • Experience with databases such as Cassandra, Redis, Redshift