11+ Managed services Jobs in Hyderabad | Managed services Job openings in Hyderabad

• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly

• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion

• Needs to be able to follow multiple different processes depending on the circumstances

• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues

• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues

• Avaya ACSS certification

• Avaya SBC – Triage alarms, Troubleshooting breakfix issues

• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues

• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC

• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues

Job Title: Lead I – Python Full Stack Engineer (Python + React)

Location: Hyderabad

Work Model: Hybrid (3 days in office)

Notice Period: 0–15 Days (Immediate joiners preferred)

Job Summary:

We are looking for a Lead Python Full Stack Engineer with 6–7 years of development experience to join our engineering team in Hyderabad. The ideal candidate will have strong hands-on expertise in React UI and Python backend development, with solid experience in modern testing frameworks, CI/CD, and database management.

Key Responsibilities:

• Design, develop, and maintain full-stack applications using React (frontend) and Python (backend).
• Implement reusable UI components and ensure a seamless user experience with React.
• Build and manage backend services using frameworks such as Django, Flask, or FastAPI.
• Develop and maintain unit and end-to-end tests using frameworks like Jest, Mocha, and Cypress.
• Manage state using libraries such as Redux, Zustand, or MobX.
• Configure and maintain CI/CD pipelines for efficient deployment.
• Integrate with relational and non-relational databases such as PostgreSQL, MySQL, or MongoDB.
• Collaborate with cross-functional teams to deliver scalable, maintainable solutions.

Required Skills & Experience:

• 6–7 years of full-stack development experience.
• Strong hands-on expertise in React UI (top priority).
• Proficiency in Python with frameworks like Django, Flask, or FastAPI.
• Expertise in unit testing (Jest, Mocha) and E2E testing (Cypress).
• Experience with Vite or similar build tools.
• Strong understanding of CI/CD pipelines.
• Experience with RESTful APIs, web services, and routing (React Router).
• Solid understanding of PostgreSQL/MySQL/MongoDB databases.
• Strong problem-solving and debugging skills.

Nice to Have:

• Familiarity with Node.js or Express.js for backend development.
• Exposure to front-end technologies such as HTML, CSS, and JavaScript (ES6+).

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Technical Skills:

• Ability to understand and translate business requirements into design.
• Proficient in AWS infrastructure components such as S3, IAM, VPC, EC2, and Redshift.
• Experience in creating ETL jobs using Python/PySpark.
• Proficiency in creating AWS Lambda functions for event-based jobs.
• Knowledge of automating ETL processes using AWS Step Functions.
• Competence in building data warehouses and loading data into them.

Responsibilities:

• Understand business requirements and translate them into design.
• Assess AWS infrastructure needs for development work.
• Develop ETL jobs using Python/PySpark to meet requirements.
• Implement AWS Lambda for event-based tasks.
• Automate ETL processes using AWS Step Functions.
• Build data warehouses and manage data loading.
• Engage with customers and stakeholders to articulate the benefits of proposed solutions and frameworks.

We have openings for Fullstack / Backend / Frontend Developers who can write reliable, scalable, testable and maintainable code.

At Everest, we innovate at the intersection of design and engineering to produce outstanding products. The work we do is meaningful and challenging - which makes it interesting. Imagine each line of your code, making the world a better place. We work on five workdays weeks, and overtime is a rarity. If clean architecture, TDD, DDD, DevOps, Microservices, Micro-frontends, scalable systems resonate with you, please apply.

To see the quality of our code, you can checkout some of our open source projects: https://github.com/everest-engineering

If you want to know more about our culture:

https://github.com/everest-engineering/manifesto

Some videos that can help:

https://www.youtube.com/watch?v=A7y9RpqXAdA;

https://youtu.be/PPjyP1WPOn8" target="_blank">https://youtu.be/PPjyP1WPOn8

• Passion to own and create amazing product.
• Should be able to clearly understand the customer's problem.
• Should be a collaborative problem solver.
• Should be able a team player.
• Should be open to learn from others and teach others.
• Should be a good problem solver.
• Should be able to take feedback and improve continuously.
• Should commit to inclusion, equity & diversity.
• Should maintain integrity at work

• Familiarity with Agile methodologies and clean code.

• Design and/or contribute to client-side and server-side architecture.

• Well versed with fundamentals of REST.

• Build the front-end of applications through appealing visual design.

• Knowledge of one or more front-end languages and libraries (e.g. HTML / CSS, JavaScript, XML, jQuery, Typescript) JavaScript frameworks (e.g. Angular, React, Redux, Vue.js)

• Knowledge of one or more back-end languages (e.g. C#, Java, Python, Go, Node.js and frameworks like SpringBoot, .NET Core) 

• Well versed with fundamentals of database design.

• Familiarity with databases - RDBMS like MySQL, Postgres & NoSQL like MongoDB, DynamoDB.

• Well versed with one or more cloud platforms like - AWS, Azure, GCP.

• Familiar with Infrastructure as Code - CloudFormation & Terraform & deployment tools like Docker, Kubernetes.

• Familiarity with CI/CD tools like Jenkins, CircleCI, Github Actions..

• Unit testing tools like Junit, Mockito, Chai, Mocha, Jest

• Need to have Experience from Insurance back-ground
• Need to have Renewal Experience - calling to the customers & agents & partners
• need to meet Partners or agents - Moveable
• Should have Experience in Out bound calls & convincing the customers
• Can Also pick Those candidates who calls the customers for conversions of New policies / insurance tele callers      

About Dosti

Dosti Global Services, Inc. is a US-based workforce solutions provider. Our primary mission is to connect US businesses and organizations with educated, experienced, and motivated individuals who live outside the US.

About the role:  ( Product Designer) 

Dosti Global Inc. is looking for an experienced Product Designer with AutoCAD, Solid Works, and Pro-E software knowledge to assist in the production of CAD models using AutoCAD and other programs, as well as a keen eye for detail. You will work directly with the design team and the founder in this position to understand the needs and deliverables.

 Roles & Responsibilities: 

• Develop designs from scratch.
• Ensuring designs meet prerequisites
•  Provides existing product line support in design activities and/or modification of hardware in production.
• Knowledge of manufacturing concepts.
• Knowledge of the change management process.
• Creating plans and designs using AutoCAD technology.
• Estimating budgets and time scopes for each project
• Capability to record each activity in a clear and precise manner
• Ensure product designs meet required standards 

Eligibility :

• Bachelor or Master’s Degree 
• Minimum of 2-5 years of  proven experience design work experience
• Adequate skill set with 3-D CAD (Solid Works or Pro-E)
• Experience working in the Mechanical Engineering field 
• Ability to write clear and comprehensive technical documentation

Project Management Skills:

• Ability to work with Cross-Functional Teams
• Time management skills
• Effective presentation skills

Benefits:          

• Well-structured process
• Standard company benefits
• Annual Pay raises and Annual Bonus based on Performance

Employment type:

• Full-time employment

JOB SUMMARY

Looking for a candidate to join a team involved in solving challenging problems in the ecommerce domain. We are seeking candidates having hands-on experience working with Hybris-based implementations.

PRIMARY RESPONSIBILITIES

As a Senior Developer – Hybris, you will translate client requirements into technical designs, design schemas, implement custom extensions, create product and product variants and integrate with search engines, unlocking the business value of Hybris.

You will independently drive design decisions to ensure the necessary health of the overall solution.

You will teach, mentor and share knowledge, improve processes and develop systematic solutions to problem patterns.

• Develop Digital Consumer experiences based on a foundation of Hybris.

• Design and develop awesome features such as product search & navigation, order management, promotions, store locator, social ecommerce, back-office customization, etc.

• Diagnose and solve technical problems related to commerce and Hybris implementation.

• Interact with clients to create end-to-end specifications for ecommerce solutions.

• Provide inputs and direction to associates in the team on design and implementation.

• Collaborate with your architect to define implementation processes and quality gates and standards.

• Write application code that exceeds the defined quality standards by using best practice

• Review design and code for your peers

SECONDARY REQUIREMENTS

A good Hybris Senior Developer:

• Is aware of the different front-end technologies including HTML, CSS, JavaScript, jQuery, Angular4 and React

• Knows the DevOps processes and technologies including Jenkins, Ansible, Chef, etc.

• Understands Agile Software development methodology

• Min 7+ Years of experience as Testing experts
• Test Engineer with 3+ Yrs of experience inTOSCAautomation Tool
• Responsible for planning, designing, deploying, maintenance and troubleshooting related toTOSCA
• Must have a proven experience ofin leading the development of automation framework and automation (functional) test scripts
• Good knowledge and hands one experience inTOSCAautomation Tool
• Execute test automation scripts and Publish test reports
• Design and develop Test Automation Scripts usingTosca
• Holds good knowledge and experience in differentToscarelated automation frameworks