SEM Analyst

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

Job Description for PostgreSQL Lead

Job Title: PostgreSQL Lead

Company: Mydbops

About us:

As a seasoned industry leader for 8 years in open-source database management, we specialise in providing unparalleled solutions and services for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more. At Mydbops, we are committed to providing exceptional service and building lasting relationships with our customers. Our Customer Account Management team is vital in ensuring client satisfaction and loyalty.

Role Overview

As the PostgreSQL Lead, you will own the design, implementation, and operational excellence of PostgreSQL environments. You’ll lead technical decision-making, mentor the team, interface with customers, and drive key initiatives covering performance tuning, HA architectures, migrations, and cloud deployments.

Key Responsibilities

• Lead PostgreSQL production environments: architecture, stability, performance, and scalability
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• Oversee complex troubleshooting, query optimization, and performance analysis
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• Architect and maintain HA/DR systems (e.g., Streaming Replication, Patroni, repmgr)
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• Define backup, recovery, replication, and failover protocols
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• Guide DB migrations, patches, and upgrades across environments
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• Collaborate with DevOps and cloud teams for infrastructure automation
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• Use monitoring (pg_stat_statements, PMM, Nagios or any monitoring stack) to proactively resolve issues
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• Provide technical mentorship—conduct peer reviews, upskill, and onboard junior DBAs
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• Lead customer interactions: understand requirements, design solutions, and present proposals
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• Drive process improvements and establish database best practices

Requirements

• Experience: 4-5 years in PostgreSQL administration, with at least 2+ years in a leadership role
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• Performance Optimization: Expert in query tuning, indexing strategies, partitioning, and execution plan analysis.
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• Extension Management: Proficient with critical PostgreSQL extensions including:
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• pg_stat_statements – query performance tracking
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• pg_partman – partition maintenance
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• pg_repack – online table reorganization
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• uuid-ossp – UUID generation
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• pg_cron – native job scheduling
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• auto_explain – capturing costly queries
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• Backup & Recovery: Deep experience with pgBackRest, Barman, and implementing Point-in-Time Recovery (PITR).
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• High Availability & Clustering: Proven expertise in configuring and managing HA environments using Patroni, repmgr, and streaming replication.
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• Cloud Platforms: Strong operational knowledge of AWS RDS and Aurora PostgreSQL, including parameter tuning, snapshot management, and performance insights.
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• Scripting & Automation: Skilled in Linux system administration, with advanced scripting capabilities in Bash and Python.
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• Monitoring & Observability: Familiar with pg_stat_statements, PMM, Nagios, and building custom dashboards using Grafana and Prometheus.
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• Leadership & Collaboration: Strong problem-solving skills, effective communication with stakeholders, and experience leading database reliability and automation initiatives.
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Preferred Qualifications

• Bachelor’s/Master’s degree in CS, Engineering, or equivalent
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• PostgreSQL certifications (e.g., EDB, AWS)
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• Consulting/service delivery experience in managed services or support roles
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• Experience in large-scale migrations and modernization projects
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• Exposure to multi-cloud environments and DBaaS platforms

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Professional growth and development opportunities.
• Collaborative and inclusive work environment.
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Job Details:

• Work time: General shift
• Working days: 5 Days
• Mode of Employment - Work From Home
• Experience - 4-5 years

Requirements:

• Design and development of digital and Analog electronics for control of high-power electronics systems.

• Start to finish ownership of control boards and other electronics – from specification to design, prototype, and manufacturing.

• Collaborative work with mechanical, digital control, thermal design, and manufacturing test engineers.

• Product level electrical design including component selection, branch circuit design, and insulation coordination. Schematic & PCB layout design

• Start to finish ownership of control boards and other electronics – from specification to design, prototype, and manufacturing.

• Experience with high current power semiconductor selection (IGBTs, MOSFETs, and Diodes), gate drive, and protection circuit design.

• Familiar with schematic capture and power converter circuit simulation tools.

• Experience in the selection and use of DSPs, microcontrollers, and programmable logic devices and their peripheral circuitry (signal conditioning, board-level power supplies).

• Experience in supervision of PCB layout for minimal stray inductance and capacitance, placement strategies for better manufacturability, power/signal plane definition, and EMC optimization.

• Knowledge of environmental, reliability, and safety requirements for Automotive, Industrial & Residential applications.

• Collaborate with BMS HW/FW engineering team to successfully to design, validate and deploy testing tools

• Product level electrical design including component selection, branch circuit design and insulation coordination.

• Experience in designing and supervising circuit design and PCB layout for EMI/EMC compliance

• Experience in designing and supervising circuit design and PCB layout for EMI/EMC compliance

• Fluent in English, ability to communicate with foreign teammates.

Lead a team of software developers to deliver customer requirements,

on time, within budget while ensuring high level of quality.

● Tracking a project against schedules and taking corrective actions on

slippage. Escalation to the next level in case of slippage / likely slippage

in time or quality parameters.

● Manage the relationship with the client and relevant stakeholders

● Regular coordination with clients, internal resources and third

parties/vendors for the flawless execution of the project

● Ensure that all projects are delivered on-time, within scope and within

budget

● Assist in the definition of project scope and objectives, involving all

relevant internal stakeholders and ensuring technical feasibility

● Develop a detailed project plan to monitor and track progress

● Report and escalate to management as needed

● Perform risk management to minimize potential risks

• ● Prepare / review project documents such as FSD / FRD

We are looking for a PHP + Laravel Developer responsible for managing back-end services and the interchange of data between the different cloud applications across all verticals. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end [Mobile and Web].

Why join Kesari Awayddings?

We are super aggressive and believe in a strong vision. We love building products that solve real problems and you get to write code across multiple technologies and do actual stuff. We are reimagining and reengineering the Destination wedding Industry & its ecosystem through intelligent and innovative technology.

Responsibilities:

• Build efficient, testable, and reusable PHP and Laravel/ Laravel modules

• Solve complex performance problems and architectural challenges • Integration of data storage solutions (AWS S3, Redis, Memcache) • Architecting NodeJS-based scalable microservices.

• AWS deployment, CI-CD pipelining.

• Designing and developing APIs.

Skills And Qualifications: Minimum 2 years of experience is mandatory

- Strong knowledge of PHP web frameworks (Laravel) - Understanding of MVC design patterns

- Basic understanding of HTML5, and CSS3

- Knowledge of object-oriented PHP programming

- Knowledge of JS frameworks like ES6 Express and GraphQL

- Understanding fundamental design principles behind a scalable application.

- User authentication and authorization between multiple systems, servers, and environments.

- Familiarity with limitations of PHP as a platform and its workarounds

- Creating database schemas that represent and support business processes - Knowledge of SQL, MySQL, MongoDB or similar database management system- Exposure to or experience with AWS- ElasticBeanStalk, Load Balancer, S3, EC2, Git/ Bitbucket/Jira/Jenkins, etc

- Optional - Familiarity with JavaScript frameworks such as Vue JS or React is a plus

What’s in it for you?

• Opportunity to be a part of the core team, working closely with founding teammembers

• The steep learning curve with great exposure to all the aspects of start-ups

• A performance-based environment with no limits to career growth and personal development

• An opportunity to collaborate with a team of like-minded, smart, creative people who execute and get things done.

• Platform to fulfil your entrepreneurship dream and a chance to witness the exponential growth of a company

• ESOPS discussion can happen depending on the performance

The Job location is Pune

If you’re passionate about web platforms and translating code into user-friendly products, we would like to meet you. Send us the following to start the conversation

Your LinkedIn Profile link

Your GitHub link

Any stackoverflow contribution is a plus

Projects you have developed so far, along with links and reference

• Deep knowledge in designing and developing C# .NET based Web applications (MVC, Web APIs).
• Design, develop, update and maintain product
• Proficiency in managing SQL Databases and writing optimised queries.
• Should be able to work independently on a project
• Experience in at least one of the frond-end frameworks - jQuery / Angular / VueJS / Etc..

• Knowledge on AWS or Azure or similar cloud environment knowledge is nice to have
• SaaS based Product development experience is an advantage
• Knowledge in Azure Functions or AWS Lambda is good to have

• Communicate with clients via phone / e-mail for requirement discussions, implementations & support.
• Very friendly and a challenging environment, where you get to work with the BEST of North American and UK clients with the latest technologies

Backend Engineer (GO Developer)

Remote Working | Engineering Team | Full-time
Candidates from Product development background only will be taken ahead.

The Impact you will create in the Job:

Build campaign generation services which can send app notifications at a speed of 10 million a minute.

Dashboards to show Real time key performance indicators to clients.

Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds.

Leverage the power of Kubernetes to maintain clusters running inside VPC's across the world.

Building highly available & horizontally scalable platform services for ever growing data.

Use cloud-based services like AWS Lambda for blazing fast throughput & auto scalability.

You will build backend services and APIs to create scalable engineering systems.

As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.

You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.

Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.

Identify and improvise areas of improvement through data insights and research.

What we look for?

3-6 years experience in developing high scale internet applications/API based services.

Worked with GoLang as a primary language

Experience with High scale real time architectures

Experience with queueing systems like RabbitMQ, Kafka etc

Experience with Elasticsearch would be a plus

Having hands on experience with Kubernetes would be a plus.

Understanding of SMTP protocol would be a plus

Experience with MTA will be an added advantage.

Very strong analytic and problem-solving skills.

Enjoys working at solving challenges that come with developing real time high scale applications.