Avaya Engineer T2

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

We are seeking a skilled Java Developer with 5+ years of experience in Java, Camunda, Apache Camel, Kafka, and Apache Karaf. The ideal candidate should have expertise in workflow automation, message-driven architectures, and enterprise integration patterns. Strong problem-solving skills and hands-on experience in microservices and event-driven systems are required.

Develop and maintain a comprehensive product roadmap, prioritizing features and initiatives based on market analysis, customer feedback, and business goals.   

Conduct thorough market research and competitive analysis to identify opportunities and inform product strategy.   

Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.   

Write clear and concise product requirements documents (PRDs) and user stories.

Collaborate with engineering and design teams to ensure timely and high-quality product delivery.   

Communicate product vision and strategy to stakeholders at all levels of the organization.

Manage the product lifecycle from ideation to launch and beyond.

Lead and mentor junior product managers (if applicable).

Work with customer support and sales to gather and utilize customer feed back.

Use data driven decisions to improve product performance.

Description: 

As a Data Engineering Lead at Company, you will be at the forefront of shaping and managing our data infrastructure with a primary focus on Google Cloud Platform (GCP). You will lead a team of data engineers to design, develop, and maintain our data pipelines, ensuring data quality, scalability, and availability for critical business insights. 

Key Responsibilities: 

1. Team Leadership: 

a. Lead and mentor a team of data engineers, providing guidance, coaching, and performance management. 

b. Foster a culture of innovation, collaboration, and continuous learning within the team. 

2. Data Pipeline Development (Google Cloud Focus): 

a. Design, develop, and maintain scalable data pipelines on Google Cloud Platform (GCP) using services such as BigQuery, Dataflow, and Dataprep.

b. Implement best practices for data extraction, transformation, and loading (ETL) processes on GCP. 

3. Data Architecture and Optimization: 

a. Define and enforce data architecture standards, ensuring data is structured and organized efficiently. 

b. Optimize data storage, processing, and retrieval for maximum 

performance and cost-effectiveness on GCP. 

4. Data Governance and Quality: 

a. Establish data governance frameworks and policies to maintain data quality, consistency, and compliance with regulatory requirements. b. Implement data monitoring and alerting systems to proactively address data quality issues. 

5. Cross-functional Collaboration: 

a. Collaborate with data scientists, analysts, and other cross-functional teams to understand data requirements and deliver data solutions that drive business insights. 

b. Participate in discussions regarding data strategy and provide technical expertise. 

6. Documentation and Best Practices: 

a. Create and maintain documentation for data engineering processes, standards, and best practices. 

b. Stay up-to-date with industry trends and emerging technologies, making recommendations for improvements as needed. 

Qualifications 

● Bachelor's or Master's degree in Computer Science, Data Engineering, or related field. 

● 5+ years of experience in data engineering, with a strong emphasis on Google Cloud Platform. 

● Proficiency in Google Cloud services, including BigQuery, Dataflow, Dataprep, and Cloud Storage. 

● Experience with data modeling, ETL processes, and data integration. ● Strong programming skills in languages like Python or Java. 

● Excellent problem-solving and communication skills. 

● Leadership experience and the ability to manage and mentor a team.

Mandate Skill - Angular , Unit Testing

Please note we are looking for immediate joiners

Designation Offered: Engineer CL 2 – I & II (Software Engineer / Lead Engineer)

UI/UX Developer Responsibilities:

• Design, build, and maintain highly reusable Angular, JavaScript, HTML and CSS code.

• Translate user behavior and research into actionable data.

• Design and create mockups and user journeys for a wide range of devices including mobile.

• Rapid development and testing methodology.

• Ability to clearly communicate research and design ideas to rest of the team and upper management.

• Ability to communicate with the backend to display data in the UI

• Ability to handle graph of different types, real time huge data display in the web page

Position Overview

Front-End UI/UX developer with the combined skillset of application design and web programming. Responsibilities will include converting the UI designs to actual code that will produce visual elements of the application. You will be working on the UI/UX technical implementation of the application functionality.

To be successful in this role, you should have very good experience on programming and interaction with the backend. The team develops web application, mobile based application, which need to display graph, data and image in real time. The candidate should able to display huge data in an efficient way.

Experience:

• A minimum of 4 years of relevant experience in a similar role

Qualification:

• Bachelor of Engineering (BTECH / BE) or Masters (MTECH / MS / MCA ) in Computer Science / Electronics / Information Science from reputed institutions

UI/UX Developer Requirements

• Proficiency with Angular, JSP, HTML, and CSS, bootstrap.

• Knowledge of Adobe Photoshop, Illustrator, Sketch or other Graphics designing tool

• Good understanding of client-side scripting and JavaScript frameworks like jquery, Node.js, React.js, Durandal framework.

• Proven work experience as a UI/UX developer or similar role.

• Team spirit, strong communication skills to collaborate with various stakeholders

• Good time-management skills

• Good programming knowledge on design and development of drag and drop activities, graph components and data tables with different options in tables.

Tools

Visual Studio, Adobe Photoshop

Front-end languages:

HTML 5, CSS3, jquery, JavaScript, Angular and bootstrap.

Additional skillset

• Proficient understanding of cross-browser compatibility issues and ways to work around them.

• Good knowledge on version control tools SVN (Check-in, check-out, branching-merging policies), automated build and release management tool is a plus.

• Strong communication skills (written, verbal), and interpersonal skills to be able to communicate effectively with all levels of staff and external clients.

• Strong analytical and problem-solving skills.

Greetings from zealous services!!

We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai

Interview Scheduled:

• Walk-in: Monday to Friday (10 AM to 4 PM)

Job Description:

• Designation: Customer Support Executive
• Process: International US Non-Voice Process (Semi Voice)
• Shift Timings: Night Shift (7.30 Pm To 5.30 Am)
• Salary : 8500 + Incentives upto 3000 (based on your performance) + Food & Refreshment 
• Working Days: 5 Days working (Sat,Sun Fixed off)
• Qualification: Any Graduates (Arts & Science, Engineering) / Diploma / ITI / Distance / Drop out (2017 to 2021 passed out only). Up to 3 backlogs can apply.
• Age: Between 18 to 26 years
• Work Location: Nungambakkam, Chennai.
• Requirement: Immediate

Do mention "PRAVALIKA(HR)" on the right top of your resume as your reference.

Note: Interested candidates can "Walk-in" directly to our office premises with your updated resume and copy of aadhar card.

Documents Mandatory:

1. Carry Updated resume and aadhar xerox.
2. All your original educational documents for verification purposes.

Venue Details:

Zealous Services

No.17/7, 'B' Block Ground Floor NRCS Towers,

Kodambakkam High Road, Nungambakkam.

Chennai - 600034

Landmark: Near Hotel Palm Grove, Opp to Domino's.

### Refer to your Friends too!!! Spot Offer!!! Grab the opportunity Don't miss it !!! ####

Requirements

• Graduates from CS/IT/MCA/EC/EE stream with no backlogs (10th, 12th and graduation above 65%)

• Candidate should be aware with Software Development Life Cycle and

• Participating as team member in all phases of software development life cycle including the analysis and design of system

• Candidate Should have Effective Problem-Solving skills with excellent communication skills
• Exceptional analytical and conceptual thinking skills
• Advanced technical skills and Excellent documentation skills
• Good Knowledge about creating detailed reports and giving presentations
• Competency in Microsoft applications including Word, Excel, and PowerPoint
• Excellent planning, organizational, and time management skills

Responsibilities:

• Responsible for on call support for our software system to customers
• Responsible for End user training of our software products
• Responsible to implement software system to the end user/customer end
• Responsible for business requirement gathering and preparations of BRD FRD documents according to business needs
• Responsible for data management of software system for implementation purpose

looking for a smart individual with marketing skills.

Should be very fluent with english and hindi.

Should have great communication skill.

Should have exposure to social media.

Should be good at researching.

Should be good with computers microsoft.

Should know how to use photoshop.

Graphic designing is a plus.

An illustrator is a plus plus .

Salary negotiable.

Job Type: Temporary

Salary: ₹1,500.00 to ₹2,000.00 /week