
• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly
• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion
• Needs to be able to follow multiple different processes depending on the circumstances
• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues
• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues
• Avaya ACSS certification
• Avaya SBC – Triage alarms, Troubleshooting breakfix issues
• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues
• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC
• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues

About Inspiredge IT Solutions
Similar jobs
Senior Software Engineer – C# WPF (Medical Domain)
Experience: 5–7 Years | Openings: 1 | Location: Bangalore
Joiners: Immediate only
Primary / Must-Have Skills
- C# (.NET) – strong hands-on
- WPF (MVVM pattern mandatory)
- SQL Server (queries, procedures, performance tuning)
- WCF / Web API
- Entity Framework
- Prism framework
- Object-Oriented Programming (OOP)
- Data Structures & Algorithms
Good to Have / Supporting Skills
- JavaScript, HTML, CSS
- Basic Angular understanding (integration level)
- C++ (legacy or device-level exposure)
- Windows application development
- Exposure to Medical / Healthcare domain (devices, imaging, clinical software)
🎯 Nice Differentiators
- Experience with medical devices / regulated software
- Understanding of Windows + Linux environments
- Strong debugging & performance optimization skills
Mandatory Criteria
- Experience in running monthly payroll (PF, TDS, ESI, statutory filings).
- Hands-on with employee documentation — offer letters, contracts, and records maintenance.
- Proven ability to manage onboarding and offboarding smoothly with clear processes and checklists.
- Familiar with employee engagement and support in a remote-first environment.
- Knowledge of HR compliance, recordkeeping, and data accuracy.
- Capable of tracking key HR metrics — headcount, attrition, payroll cost, and simple OKR-based performance check-ins.
- Excellent communication and empathy when addressing employee queries.
- Organized and detail-oriented — ensures processes run consistently without leadership micromanagement.
If interested kindly share your updated resume at 82008 31681
(Candidates from Service based Companies apply-Looking for automation(shell or python scripting))
SHIFT- Shift time either US East coast or west coast (2:30 PM to 10:30 PM India time or 5 to 2 am india time)
Exp- 5 to 8 years
Salary- Upto 25 LPA
Hyderabad based candidates preferred!
Immediate joiners would be preferred!!
Role Objective:
- Ability to identify processes where efficiency could be improved via automation
- Ability to research, prototype, iterate and test automation solutions
- Good Technical understanding of Cloud service offering, with a sound appreciation of the associated business processes.
- Ability to build & maintain a strong working relationship with other Technical teams using the agile methodology (internal and external), Infrastructure Partners and Service Engagement Managers.
- Ability to shape and co-ordinate delivery of key initiatives to deliver improvements in stability
- Good understanding of the cost of the e2e service provision, and delivery of associated savings.
- Knowledge of web security principals
- Strong Linux experience – comfortable working from command line
- Some networking knowledge (routing, DNS)
- Knowledge of HA and DR concepts and experience implementing them
- Working with team to analyse and design infrastructure with 99.99% up-time.
Qualifications:
- Infrastructure automation through DevOps scripting (Eg Python, Ruby, PowerShell, Java, shell) or previous software development experience
- Experience in building and managing production cloud environments from the ground up.
- Hands-on, working experience with primary AWS services (EC2, VPC, RDS, Route53, S3)
- Knowledge on repository management (GitHub, SVN)
- Solid understanding of web application architecture and RDBMS (SQL Server preferred).
- Experience with IT compliance and risk management requirements is a bonus. (Eg Security, Privacy, HIPAA, SOX, etc)
- Strong logical, analytical and problem-solving skills with excellent communication skills.
- Should have degree in computer science, MIS, engineering or equivalent with 5+ years of experience.
- Should be willing to work in rotational shifts (including the nights)
Perks and benefits:
- Health & Wellness
- Paid time off
- Learning at work
- Fun at work
- Night shift allowance
- Comp off
- Pick and drop facility available to certain distance
Strong foundation and knowledge of frontend web technologies: HTML/CSS/Javascript
AngularJS/Angular/ReactJS/VueJS frameworks and libraries for the frontend
Experienced using NodeJS platform and techniques for handling asynchronous calls (Promise, Observables).
Real time experience working on any cloud tech(AWS)
Experience with Laravel is most welcomed .
Experience/Knowledge of page optimization for reducing load time and SEO
Experience/knowledge in source code versioning control using GIT, such as GITHUB will be added advantage
Knowledge of SDLC & Agile software development will be added advantage
Able to work independently as well as within a team
Open to learning new technologies and trends.
Who You Are
- Creative thinker and strong problem solver with meticulous attention to detail
- Highly organized, creative, motivated, and passionate about achieving results
- Able to balance multiple tasks and projects effectively and quickly adapt to new situations and technologies
- Able to work both independently and as part of a team
- Systematic problem-solver, coupled with a strong sense of ownership and drive
What you need
- 3-7 years of experience as a Site Reliability Engineer or a mix of a software engineer and DevOps.
- Strong hands-on knowledge of Linux fundamentals, System administration scripting, performance tuning/scalability, troubleshooting.
- Write great quality code using SOLID principles including unit and integration tests.
- Hands-on development experience in an object-orientated programming language like Python.
- Hands-on experience developing task automations
- Experience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelines.
- Familiarity with software development tools: source code management (SCM systems), code review systems, issue tracking tools, build tools, test frameworks, code quality tools.
- Experience implementing open-source observability and alerting tools, like Prometheus, Grafana, Cortex, Thanos, Alertmanager etc
- Have decent knowledge on networking (VPC, VNet, DNS etc) and of the TCP/IP stack, internet routing and load balancing.
- Worked with log and configuration management tool
- Prior experience of working with AWS, Azure, GCP is a plus
- Prior experience of working with Kubernetes, Docker and containers is plus
- Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, Engineers, Product Managers, etc.
- Documenting your work should be in your DNA
What you get
- A chance to develop and build something (probably from scratch) which you can be proud of
- Build and Implement modern systems observability solutions including monitoring, alerting, metrics, logging, and APM & distributed tracing.
- Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
- Maintain business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
- Closely work with the software engineering team to ensure accurate monitoring and metrics are being built into applications before going to production.
- Develop and maintain software modules for use and re-use in cloud and on-premise systems automation.
- Identify process gaps and implement process improvements to increase operational reliability
- Drive standardization efforts across the services, infrastructure, systems, and practices
- Develop Systems & Tools to help with Development team to uphold the Reliability principles
● You have a minimum of 7 years of experience working on production systems at a
productcompany with a decent scale
● You have a deep understanding of design patterns, memory/performance optimization, and how to summarise and share knowledge
● You have experience developing software services and an understanding of design for scalability,performance, and reliability
● You have excellent experience in managing security, reliability, performance, maintainability, and scalability
● You have familiarity with microservice architecture, containers, and related technologies
● You have strong knowledge of software development fundamentals, including relevant backgroundin computer science fundamentals and agile development methodologies.
● You have a strong development experience in using modern web frameworks in
programminglanguages like Ruby on Rails, Python, Javascript.
● You have a strong understanding of relational databases and SQL and you practice test drivendevelopment
● Would be an added advantage if you have a passion for mentoring and helping people on your team grow and achieve their goals
● You are an excellent collaborator & communicator. You know that startups are a team sport. Youlisten to others, aren’t afraid to speak your mind and always try to ask the right questions.
● You are excited by the prospect of working in a distributed team and company.
● If you like to tinker and have hobby projects, send us links to your blog, github etc
Location: We are open to candidates working from anywhere in India/across the globe. At the moment, however, like most teams, we are fully remote.
- Collaborate with enterprise architects and IT program managers to enhance existing business applications and facilitate solutions to meet business requirements
- Assist in architecting technical solutions for enterprise systems using the MuleSoft product suite.
- Design patterns for building middleware systems ground up using Message Routing, Content Enrichment, Message Filtering, Message Transformation, Guaranteed delivery, Message sequencing, Batch message processing, error handling and reconciliation mechanisms.
- Knowledge of Web Services Interoperability, WS-* standards and ability to suggest, criticize and formulate solutions in a multi-vendor and architecture committee meetings.
- Identify, analyze and design integration flows using Mule ESB Anypoint Studio and technically own and manage the process of ensuring on time and on budget build and integration of the various elements of the solution
- Good understanding of integration design patterns & best practices
- In depth experience using Agile, Scrum and iterative development practices
- Assist on technical POC's to prove out technology and ultimately leading into selection.







