• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly
• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion
• Needs to be able to follow multiple different processes depending on the circumstances
• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues
• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues
• Avaya ACSS certification
• Avaya SBC – Triage alarms, Troubleshooting breakfix issues
• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues
• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC
• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues
About Inspiredge IT Solutions
Similar jobs
Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 02nd September, 2023 at our office in Mumbai, Seepz, Andheri East.
In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.
As a Product Technical Analyst at Zycus, you will:
- Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
- Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
- Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
- Experience Level: 0-1 years
- Strong written and verbal communication skills
- Willingness to work 24*7 shifts .
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders
- Ability to learn, execute and excel. Multitask and work with priorities
Salary Range: INR 4,50,000 to INR 5,00,000
Walk In Drive Date: 02nd September, 2023
Time: 10:000 AM to 4:00 PM
Venue:
Zycus Infotech Pvt Ltd.
Plot No GJ-07, SEEPZ++, SEEPZ, MIDC, Andheri East, Mumbai MH 400096.
Note:
1. Candidates need to apply for the job online before the Walk-in (https://zycus.skillate.com/jobs/54683)
2. Carry your resume, 1 color passport size photograph and Aadhar Card copy along with the original
3. Our office is in a high-security zone, and you will need a gatepass therefore candidates are requested to reach SEEPZ, Gate no -3 and call our reception for a Gate Pass on this number – Contact detai: (https://zycus.skillate.com/jobs/54683)
Five Reasons Why You Should Join Zycus
1. Industry Recognized Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Zycus is also recognized as a Customer First Organization by Gartner. Zycus's Procure to Pay Suite Scores 4.5 out of 5 ratings in Gartner Peer Insights for Procure-to-Pay Suites.
2. Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises
3. Fast Growing: Growing Region at the rate of 30% Y-o-Y
4. Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus
5. AI Product Suite: Steer next gen cognitive product suite offering
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Location Preferences
- Candidates located in Kerala are preferred.
Skills and Qualifications
-
Strong proficiency with JavaScript, React, and Redux
-
Knowledge of Node.js and frameworks available for it(particularly Express,Loopback)
-
Understanding the nature of asynchronous programming and its quirks and workarounds
-
Good understanding of server-side templating languages
-
Good understanding of server-side CSS preprocessors
-
Basic understanding of front-end technologies, such as HTML5, and CSS3
-
User authentication and authorization between multiple systems, servers, and environments
-
Integration of multiple data sources and databases into one system
-
Understanding Cloud based application deployment.
-
Understanding fundamental design principles behind a scalable application
-
Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
-
Creating database schemas that represent and support business processes
-
Implementing automated testing platforms and unit tests
-
Proficient understanding of code versioning tools, such as Git
About antuit.ai
Antuit.ai is the leader in AI-powered SaaS solutions for Demand Forecasting & Planning, Merchandising and Pricing. We have the industry’s first solution portfolio – powered by Artificial Intelligence and Machine Learning – that can help you digitally transform your Forecasting, Assortment, Pricing, and Personalization solutions. World-class retailers and consumer goods manufacturers leverage antuit.ai solutions, at scale, to drive outsized business results globally with higher sales, margin and sell-through.
Antuit.ai’s executives, comprised of industry leaders from McKinsey, Accenture, IBM, and SAS, and our team of Ph.Ds., data scientists, technologists, and domain experts, are passionate about delivering real value to our clients. Antuit.ai is funded by Goldman Sachs and Zodius Capital.
The Role:
Antuit.ai is interested in hiring a Principal Data Scientist, this person will facilitate standing up standardization and automation ecosystem for ML product delivery, he will also actively participate in managing implementation, design and tuning of product to meet business needs.
Responsibilities:
Responsibilities includes, but are not limited to the following:
- Manage and provides technical expertise to the delivery team. This includes recommendation of solution alternatives, identification of risks and managing business expectations.
- Design, build reliable and scalable automated processes for large scale machine learning.
- Use engineering expertise to help design solutions to novel problems in software development, data engineering, and machine learning.
- Collaborate with Business, Technology and Product teams to stand-up MLOps process.
- Apply your experience in making intelligent, forward-thinking, technical decisions to delivery ML ecosystem, including implementing new standards, architecture design, and workflows tools.
- Deep dive into complex algorithmic and product issues in production
- Own metrics and reporting for delivery team.
- Set a clear vision for the team members and working cohesively to attain it.
- Mentor and coach team members
Qualifications and Skills:
Requirements
- Engineering degree in any stream
- Has at least 7 years of prior experience in building ML driven products/solutions
- Excellent programming skills in any one of the language C++ or Python or Java.
- Hands on experience on open source libraries and frameworks- Tensorflow,Pytorch, MLFlow, KubeFlow, etc.
- Developed and productized large-scale models/algorithms in prior experience
- Can drive fast prototypes/proof of concept in evaluating various technology, frameworks/performance benchmarks.
- Familiar with software development practices/pipelines (DevOps- Kubernetes, docker containers, CI/CD tools).
- Good verbal, written and presentation skills.
- Ability to learn new skills and technologies.
- 3+ years working with retail or CPG preferred.
- Experience in forecasting and optimization problems, particularly in the CPG / Retail industry preferred.
Information Security Responsibilities
- Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.
- Take part in Information Security training and act accordingly while handling information.
- Report all suspected security and policy breach to Infosec team or appropriate authority (CISO).
EEOC
Antuit.ai is an at-will, equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, national origin or ancestry, gender identity, sex, age (40+), marital status, disability, veteran status, or any other legally protected status under local, state, or federal law.
- 3-5 years of HR/IT Recruiter experience with excellent communication.
- Excellent computer skills: Microsoft Office, Outlook and Internet.
- Preferred both male and female candidates.
Extra Benefits:1) Special Incentives
2) Attractive Bonus
3) Enthusiastic work Environment
• Code, develop, design and architect features related to the existing application. We
expect you to own modules end to end and take pride in the work products you
ship.
• Lead from the front, when it comes to delivering high quality work products. Serve
as a mentor to the team members
• Create and define performance metrics. Ideate, innovate and hack through the
existing systems to improve performance.
• Perform code reviews, set coding practices and guidelines within the team.
• Make sense of the product specs, be nimble in getting the issues resolved. Be a
thought leader.
Critical Functional Skills:
• Solid understanding and knowledge of Java/C/C++. You should understand the
concepts of multithreading, I/O, messaging, instrumentation etc and their
implementation in Java/Any other Object-Oriented Language.
• Proficiency in the implementation of algorithms and the use of advanced data
structures to solve problems in computing. A solid foundation in the principles of
computer science is desired.
• Ability to write clean, modular, and loosely coupled code by the use of design
patterns.
• He/She should be able to break down and architect complex software systems. For
example- Build
• Cars Availability Engine for Ola.
• Strong decision-making ability
• Deep expertise in at least one programming language & tech stack.
• Substantial experience in building complex and scalable solutions.
• Strong object-oriented design skills, ability to apply design patterns, and an uncanny
ability to design intuitive module and class-level interfaces
• The ability to do deep problem solving and build elegant, maintainable solutions to
complex problems.
• Experience leading multi-engineer projects and mentoring junior engineers
• Experience with full life cycle development in any programming language on a Linux
platform
• Comprehensive operational experience including, optimizations, deployments and
tuning servers like apache/mysql/tomcat/solr
• Prior experience in working with Agile software methodologies (XP, Scrum), TDD,
and Continuous Integration(CI/CD) a plus.
• Experience in building data-driven web application design and development is a plus
• Expert level experience in building a scalable, large and complex business
application.
Experience Required:
• Typically with an experience of 5+ years of development experience in a product
firm.
• Must have lead, designed, architected and delivered at least 1 project in his previous
assignments independently.
Minimum Qualifications Required:
• Btech/MS from a reputed Institute
• Deep expertise with any or combination programming languages: Java, C++, C#,
Ruby, Scala,
• Go any object-oriented high-level proprietary or open-source language with strong
programming constructs. We are not skill-specific but go by strength in
competencies
• Machine coding
• Single machine in-memory program
• Need a working code with functionality
• Readable and well-designed code with right abstractions, separation of concerns,
• right design patterns
• Performant code with concurrency and efficient data structures
• Write test cases covering the happy path and edge cases
• Problem Solving
• Choose the right combination of data structures to solve the problem
• Identify most edge cases for the problem
To build brand’s advocacy on social media with creative conceptualization and execution of
memorable campaigns
Apply if you have
▪ Social media custodian with extensive experience in adapting the brand brief into
shareable social content
▪ Experience in unique social media content creation, implementation, and optimization
▪ Ability to work with cross functional teams for end-to-end solutions.
▪ Excellent creative thinking and communication skills, both verbal and written.
▪ High proficiency in using social media tools like buffer/ sprout social etc
About us
Sigma Infosolutions is a global IT & Product Engineering Services company. It's headquartered in Irvine, CA with offices in Bangalore & Ahmedabad in India. Sigma is an ISO 9001: 2008 & ISO 27001: 2013 certified company with a team of 300+ passionate professionals.
It's clients include several innovative product start-ups to billion dollar revenue companies. Sigma has demonstrated a significant year on year growth for the last 13+ years and the growth is largely attributed to our commitment to quality, customer delight and ability to attract & retain top-notch talent.
Sigma's Primary Business is into Ecommerce and Fintech Platforms and we have more than a decade of experience of delivering to the e-commerce industry. Sigma deploys Magento to deliver end-to-end services for a global eCommerce clientele. We are a Registered Magento Solution Partner with a Presence in US and India. We have been working on Cloud, Magento Platform and certified Enterprise Magento Partner since 2008 and 2010 respectively.
Sigma has served more than 150+ Magento based online shops.
Job Description:
Looking for : Magento Developers, Lead, Architect and E-commerce Specialist
Job Location : Bangalore and Ahmedabad(now WHF due to covid19)
Employment : Permanent
Experience: 2 to 15 Years.
Must have good experience in Magento2.
The Detailed JD will be shared after receiving your application.
Benefits: Decent Annual Hike(YoY), relocation bonus, referral bonus, M2 certification bonus, QA awards with monetary benefits.
Interested applicants, please send your resume
Who Are We?
Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviors, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in 5 countries use Mobikon's solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.
Who Are You?
Highly motivated solution-oriented individual with outstanding attention to detail, and primary role is to interface with Product Management, Software Development, Product Support and CEO Staff. Enjoy working in a fast-paced and constantly changing startup environment. As part of a team, you'll have to constantly innovate to reduce manual testing, increase test coverage and improve QA processes, all the while delivering on high-quality releases.Great communicator who values being part of a close-knit team and a collaborative atmosphere.
You Will Own:
- Understand product workflows and identifying use cases.
- Maintain a document repository of new feature sets in the product.
- Creating effective test plans, test cases and execute them.
- Minimize manual testing by identifying high ROI test cases and help in automating them.
- Make recommendations to improve product reliability, code coverage, performance, and quality assurance best practices/processes.
- Track multiple projects/tasks simultaneously.
- Develop formal QA processes and integrate them into our current Agile SDLC process
- Collaborate with the development team to ensure overall quality of our online platform
- Collaborate with Technical support to prioritize and resolve bugs, manage feature requests and reduce tech support by process efficiency and training
- Defect tracking and management, Test Management and STLC activities.
- Manage a team of manual and automation engineers
You Have:
- Engineering degree in computer science or equivalent.
- Minimum of 5 yrs of experience in Quality Assurance.
- Should have 1 yr of experience in Automation.
- Minimum 2-3 yrs of solid experience in team management and business deliverables is a must for this position.
- Must have a product-based experience.
- Strong SQL/database knowledge.
- Excellent analytical problem-solving skills and breakthrough attitude
- Proven track record of working with product management, and developers in an agile environment.
- Experience using programming languages (for e.g. Selenium, Perl Python, Java, Ruby) to automate manual test cases and tasks.
- Very high ethical standards.
- Must be articulate, organized, detail-oriented, and the ability to multi-task.
- Must have exposure to startup industries.