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• Drafting, reviewing and negotiating of customer/subcontractor agreements in a wide range of industrie.
• Extensive experience with vetting, drafting and negotiating master service agreements, subcontractor, non-disclosure agreements, statement of works, change orders etc.
• Well versed in local commercial and corporate law with global outlook.
• Collaborate with various business functions in connection with driving deal negotiations.
• Post signing contract management, including amendments to existing contracts, business team support and counsel
• Train the other legal team members on negotiation/drafting skills
• Managing, mentoring and leading team members.

• 8+ years of law firm experience with a mid to large size law firm or IT company or similar industry with a focus on general corporate law. An understanding of IT and IT sourcing contracts a plus
• Strong knowledge and experience in negotiating high value commercial contracts. Candidate should possess experience in handling international clients and exposed to international laws

Job Description

Product Analyst, Amplifai Pune

Amplifai transforms AI potential into measurable business value, guiding organizations from strategic planning to execution. With deep expertise in AI product development, technical architecture, regulatory compliance, and commercialization, we deliver secure, ethical, and high-performing solutions. Having co-founded one of Europe’s most innovative AI companies, our team drives unparalleled growth for clients through cutting-edge technologies like GPT tools, AI agents, and modern frameworks. Join our new Pune office to shape the future of AI-driven innovation!

Amplifai is seeking a dynamic Product Analyst to join our newly established Pune office and play a key role in turning business needs into reality. As a Product Analyst, you’ll bridge the gap between clients, UX designers, developers, and QA teams, ensuring seamless translation of ideas into high-quality, defect-free software. This role offers an exciting opportunity to work with AI technologies like GPT tools and AI agents, contributing to product descriptions, specifications, and test case creation in a fast-paced, collaborative environment.

 Key Responsibilities:             

·      Gather, analyse, and prioritize business requirements, translating them into clear user stories and acceptance criteria for UX, development, and QA teams.

·      Collaborate with stakeholders to align on project goals, ensuring solutions meet client needs and technical feasibility.

·      Leverage GPT tools and AI agents to streamline product descriptions, requirement specifications, and test case creation.

·      Facilitate Scrum ceremonies (sprint planning, daily stand-ups, reviews, and retrospectives) as a Scrum Master, fostering Agile best practices

·      Manage and prioritize the product backlog, ensuring clarity and readiness for upcoming sprints.

·      Conduct requirement analysis and support user acceptance testing (UAT) to ensure defect-free deliverables.

·      Track project progress, identify risks, and resolve roadblocks to ensure timely delivery.

·      Communicate effectively with clients and internal teams, presenting solutions and progress updates with clarity.

·      Maintain comprehensive documentation of requirements, user stories, and sprint metrics.

·      Identify opportunities to enhance Agile processes, team collaboration, and product outcomes through continuous improvement

Required Skills & Experience:

·      Familiarity with AI technologies (e.g., GPT tools, AI agents) or a strong willingness to learn.

·      Strong analytical and problem-solving skills with a keen attention to detail.

·      Excellent communication and presentation skills, with the ability to engage clients and cross-functional teams.

·      3+ years of experience in product analysis, requirement gathering, or Scrum activities.

·      Basic understanding of software testing and defect tracking processes.

·      Exposure to Agile methodologies and Scrum frameworks.

·      Team player with strong interpersonal skills and a collaborative mindset.

·      Bachelor’s degree in business, IT, Computer Science, or a related field (MBA is a plus).

Preferred Qualifications

• Experience with automation tools for test case creation or requirement management (e.g., Jira, Confluence, or similar).
• Familiarity with cloud platforms (e.g., Azure) or modern development frameworks.

Hybrid work mode

(Azure) EDW Experience working in loading Star schema data warehouses using framework

architectures including experience loading type 2 dimensions. Ingesting data from various

sources (Structured and Semi Structured), hands on experience ingesting via APIs to lakehouse architectures.

Key Skills: Azure Databricks, Azure Data Factory, Azure Datalake Gen 2 Storage, SQL (expert),

Python (intermediate), Azure Cloud Services knowledge, data analysis (SQL), data warehousing,documentation – BRD, FRD, user story creation.

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

• Define and lead strategic performance projects, manage stakeholders to drive outcomes.
• Analyzing and presenting key MIS reports for Management review
• Lead business planning for including formulation of annual, monthly and daily plans on key
• performance metrics.
• Driving the strategic initiatives of the company as per the CEO's agenda
• Studying & improvising the operation processes of the company.
• Drive business performance insights working closely with the sales, marketing, growth &analytics teams
• Create strategic value-added analyses around growth opportunities, retention levers and core
• business metrics in order to drive better decision making and results
• Conduct ongoing analysis of key business drivers, trends and performance.

• Assist in waterproofing applications and works with a range of waterproofing chemicals and coating products.
• Execute professionalism in waterproofing works.
• Regularly monitor and maintain waterproofing equipment to ensure it remains in working order.
• Perform visual inspections on projects.
• Exercise professional advice to clients when required.
• Perform integrity testing and troubleshooting testing to identify any breaches or defects in the projects' existing waterproofing membrane/coatings.

Desired Candidate Profile

Skills Required:

• Expertise in software development & programming using HTML5, JavaScript, CSS, Node.js, SAPUI5 and Fiori

• Experience in developing SAP Cloud Platform based applications is a plus.

• Must have experience in Fiori apps implementation including configurations.

• Build Custom Fiori and extend Fiori applications

• Experience working with SAP Web IDE, BAS and different http services integration like REST/Web service.

• Experience in building applications on Business Transformation Platform will be add on

• Must have experience in Fiori Design patterns, UI Theme designer and Fiori Launchpad configurations and database experience with SAP or S/4 HANA.

• Assist in the integration of front-end UI/UX components with back-end. Ability to assess the current processes, identify improvement areas and suggest technology solutions.

Professional Attributes:

Interactive communication with client and leadership. Strong conceptual, analytical, Troubleshooting, resolution and problem-solving skill. Team Handling experience, Good Communication Skills