11+ ISO/IEC 27000-series Jobs in Delhi, NCR and Gurgaon | ISO/IEC 27000-series Job openings in Delhi, NCR and Gurgaon

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Providing leadership in the information security space, helping ensure ISO and GDPR certification, and establishing, maintaining, and enforcing our security policies. Working closely with our business and technology teams to ensure awareness and adherence to the policies and procedures established.

To ensure that the security solutions being designed and delivered are aligned with the enterprise security architecture, supporting the transition of the security architecture from its current to its planned future state.

To lead and provide strategic oversight to ensure and assure the beneficial and cost-effective security change across key accounts, through the evaluation of business strategies and requirements providing advice, guidance and assurance.

Role & Responsibility

• Provide security advice and guidance to business and delivery teams ensuring solutions are consistent with the enterprise security roadmap whilst balancing business values and security risk.
• Recommend changes to IT systems to bring them into compliance with security policy, standards, blueprints and roadmaps.
• Influence stakeholders to adopt architecturally sound approaches to the management of risk.
• Advise on the translation of business requirements into secure IT solutions and migration roadmaps.
• Preparation and documentation of standard security operating procedures and protocols
• Recommend technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
• Advise on alternate solutions and countermeasures to mitigate identified information risks.
• Provide assurance that identified solutions or countermeasures mitigate identified information risks.
• Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement
• Implements security improvements by assessing the current situation; evaluating trends; anticipating requirements.
• Keeps users and businesses informed by preparing performance reports; communicating system status, and owning security incidents when they arise.

Technical Skills Required

• Proven experience in the design, implementation and operation of scaled IT security services and capabilities, ideally within a large government organization or complex large-scale multi-supplier organization.
• Strong technical aptitude and exposure to ISO 27001 or similar-based security policies and standards.
• Excellent communication skills, with the ability to articulate complex technical issues into business-focused terms and communicate with Stakeholders.
• Knowledge of GDPR, its business implications and the merits of various technical approaches
• Expertise in IT security risk in a business context
• Exposure to web application security and penetration testing.
• Exposure to securing the software development life cycle and to project management disciplines.
• Excellent organizational and technical documentation skills.
• Strong understanding of Information Security including threats, attacks, and vulnerability management.
• Deep understanding of secure development practices, with practical experience of cyber security, privacy protection, cloud security, identity management, situations awareness, protective monitoring, security operations, risk management and reporting.

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

Role Overview:

We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.

Responsibilities:

Team Leadership & Development

• Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
• Conduct performance reviews, provide actionable feedback, and identify training needs.
• Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
• Foster a culture of accountability, ownership, and continuous improvement.

Customer Experience & Escalation Management

• Handle escalated customer issues, ensuring quick and accurate resolutions.
• Monitor support quality across channels and implement measures to improve CSAT and NPS.
• Proactively identify trends and systemic issues; drive cross-functional resolutions.

Zoho CRM & Operational Management

• Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
• Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
• Track KPIs such as FCR, AHT, SLA adherence, and CSAT.

Technical Troubleshooting & Escalation

• Serve as the primary point for complex issues related to:
• Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
• WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
• Collaborate with the Engineering team for bug diagnosis and resolution.

Process Improvement & Knowledge Management

• Analyze recurring issues, advocate for product fixes, and build preventive workflows.
• Maintain comprehensive internal and external knowledge bases and documentation.
• Standardize troubleshooting processes and ensure team-wide knowledge transfer.

Cross-Functional Collaboration

• Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
• Represent the voice of the customer in product discussions and roadmap planning.

Required Skills & Qualifications:

• 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
• 1–2+ years in a leadership or supervisory role.
• Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
• Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
• Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
• Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
• Ability to read and interpret API documentation and troubleshoot integration issues.
• Strong leadership and mentoring capabilities.
• Excellent verbal and written communication skills.
• High emotional intelligence and composure under pressure.
• Analytical mindset with a proactive approach to solving root causes, not just symptoms.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Perks & Benefits:

• Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
• A collaborative and supportive work environment that values your contributions.
• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• The chance to make a real impact on our customers and the success of our business

WHAT YOU’LL DO:

• Lead in the design and development of robust, scalable, and efficient software solutions, ensuring the highest standards in all aspects of software development.
• Design and implement high-quality, test-driven, scalable backend code for various client projects using TypeScript and Nest.js Develop and maintain APIs to support consuming teams.
• Work closely with frontend teams to optimize REST API integrations, ensuring efficient data fetching and caching strategies.
• Create and maintain documentation, implement and follow best practices for development workflow.
• Partner closely with Project Managers and other teams to ensure the successful delivery of significant software projects, coordinating resources and managing timelines for smooth project execution.
• Efficiently prioritizes and plans complex tasks, and influences a respectful, inclusive work environment, fostering continuous learning and growthContribute innovative ideas to ensure we deliver the best solutions for our clients.
• Act as a technical mentor to more junior engineers, fostering a culture of continuous learning and improvement.

WHAT WE’RE LOOKING FOR:

• Strong proficiency in English (written and verbal communication) is required.
• Experience working with remote teams in North America and Latin America, ensuring smooth collaboration across time zones.
• Deep expertise with Typescript and NestJs framework.
• Experience with authentication workflows and authorization mechanisms (OAuth, JWT)Experience with testing frameworks and best practices, including unit testing, integration testing, and e2e testing.
• Solid understanding of web technologies in general.
• Solid understanding of backend design patterns.
• Experience with designing applications that use and consume databases (SQL, ORM, etc).
• Extensive experience with building and maintaining versioned APIs Strong knowledge of GCP or other equivalent cloud platforms.
• Understanding of containerization technologies for development environments.
• Experience with messaging systems and patterns, ideally with tools like Google Pub/Sub or equivalentExperience with CI/CD pipelines for deployments (GitHub Actions preferred).
• Knowledge of security best practices, including CSP and OWASP Top 10, Ability to communicate effectively with technical and non-technical stakeholders.
• You should feel comfortable explaining technical concepts in simple terms.
• Experience working in fast-paced, Agile environments, balancing priorities across multiple projects.
• Experience mentoring junior engineers and leading development teams.

Nice to Haves:

• Experience with Algolia, Ninetailed, and Salsify
• Experience with front-end technologies like React and frameworks like NextJs
• Experience with Terraform and DevOps principles
• Certification in Cloud Development on any modern platform

Job Overview:

We are seeking a motivated and enthusiastic Junior AI/ML Engineer to join our dynamic team. The ideal candidate will have a foundational knowledge in machine learning, deep learning, and related technologies, with hands-on experience in developing ML models from scratch. You will work closely with senior engineers and data scientists to design, implement, and optimize AI solutions that drive innovation and improve our products and services.

Key Responsibilities:

• Develop and implement machine learning and deep learning models from scratch for various applications.
• Collaborate with cross-functional teams to understand requirements and provide AI-driven solutions.
• Utilize deep learning frameworks such as TensorFlow, PyTorch, Keras, and JAX for model development and experimentation.
• Employ data manipulation and analysis tools such as pandas, scikit-learn, and statsmodels to preprocess and analyze data.
• Apply visualization tools like matplotlib and spacy to present data insights and model performance.
• Demonstrate a general understanding of data structures, algorithms, multi-threaded programming, and distributed computing concepts.
• Leverage knowledge of statistical and algorithmic models along with fundamental mathematical concepts, including linear algebra and probability.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, or a related field.
• Solid foundation in machine learning, deep learning, computer vision, and natural language processing (NLP).
• Proven experience in developing ML/deep learning models from scratch.
• Proficiency in Python and relevant libraries.
• Hands-on experience with deep learning frameworks such as TensorFlow, PyTorch, Keras, or JAX.
• Experience with data manipulation and analysis libraries like pandas, scikit-learn, and visualization tools like matplotlib.
• Strong understanding of data structures, algorithms, and multi-threaded programming.
• Knowledge of statistical models and fundamental mathematical concepts, including linear algebra and probability.

Skills and Competencies:

• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Eagerness to learn and stay updated with the latest advancements in AI/ML technologies.

Preferred Qualifications:

• Previous internship or project experience in AI/ML.
• Familiarity with cloud-based AI/ML services and tools.

Nirwana.AI is an equal opportunity employer and welcomes applicants from all backgrounds to apply.

Position Overview: We are seeking a talented and motivated ReactJS Intern to join our team for a 6-month full-time internship. This is a fantastic opportunity for someone with prior internship experience to deepen their knowledge and skills in ReactJS while working on cutting-edge projects.

Responsibilities:

• Collaborate with the development team to design, develop, and maintain web applications using ReactJS.
• Write clean, maintainable, and efficient code.
• Participate in code reviews and contribute to the improvement of the codebase.
• Work closely with designers to implement user interfaces and user experiences.
• Assist in troubleshooting, debugging, and optimizing applications.
• Stay updated with the latest industry trends and technologies related to ReactJS.
• Contribute to the documentation of technical processes and workflows.
• Engage in team meetings and brainstorming sessions to contribute innovative ideas.

Requirements:

• Previous internship experience in a software development role.
• Knowledge of ReactJS and its core principles.
• Proficiency in JavaScript, HTML5, and CSS3.
• Familiarity with RESTful APIs and asynchronous request handling.
• Understanding of modern front-end build pipelines and tools.
• Experience with version control systems, preferably Git.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a collaborative team environment.
• Strong communication skills and the ability to articulate technical concepts clearly.

Nice to Have:

• Understanding with state management libraries like Redux or Context API.
• Knowledge of TypeScript and its integration with ReactJS.
• Familiarity with front-end testing frameworks and tools (e.g., Jest, Enzyme).
• Understanding of responsive design principles and mobile-first development.
• Experience with CSS preprocessors like SASS or LESS.

What We Offer:

• Hands-on experience with real-world projects and modern technologies.
• Mentorship and guidance from experienced professionals.
• A collaborative and inclusive work environment.
• Opportunity to contribute to meaningful projects and make a real impact.
• Competitive stipend and potential for a full-time position upon successful completion of the internship.

Selling products and services using solid arguments to prospective customers

Performing cost-benefit analyses of existing and potential customers

Maintaining positive business relationships to ensure future sales

chieve agreed upon sales targets and outcomes within schedule

Coordinate sales effort with team members and other departments

Analyze the territory/market’s potential, track sales and status reports

Supply management with reports on customer needs, problems, interests,

Your Job Role

• Write clean, scalable code using .NET Framework
• Remain up to date with the terminology, concepts, and best practices for coding.
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project-related work and other requirements
• Coordinate with other software professionals and developers

What are requirements

• Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)
• Min 3 years experience of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

Other Details

Experience required- 3+ years

Job Location- Noida (Onsite)

Job Type- Full time

Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

What you need to have:

UI Architect / Developer

1.       A must have skills is Angular. NodeJs preferred but can be replaced with anything on server side scripting.  

a.       70% work for this role in angular based. At architect role without server side scripting understanding doesn’t a right fit. 

b.       Someone who can take sound decision for overall interaction with backend.  

c.        There are components written in node (Control Manager and aith server) which we have intentions to align with UI architect.  

d.       Given Node is technology primary in java script (same as angular), generally we are seeing people who have earlier exposure or are confident to pick it with little learning. But we would not penalize anyone who is week in node, but champ in angular for this role. 

2.       Design , develop and maintain client facing web applications. 

3.       Cooperating with backend developers in the process of building REST APIs. 

4.       Should demonstrate deep understanding of the following: 

·         Design - HTML/CSS  

·         Frontend languages - Experience with Javascript  and related frameworks - Angular(7/8/9), Angular Material, Bootstrap(or similar CSS frameworks), Node JS (preferred but not mandatory). 

·         Test frameworks - Mocha, Chai, Jasmine, Karma 

To be shared by you - 

1.     Can you lead frontend-backend integration? 

2.     Can you use linux machines? 

3.     Are you aware of websockets? 

4.     Has you workedon binary data communication over websockets? 

5.     Do you understand different types of communication protocols available between frontend-backend and it's working? 

6.       Do you have experience on electron framework? 

7.       Highest team size managed by you.