11+ ISO/IEC 27000-series Jobs in Mumbai | ISO/IEC 27000-series Job openings in Mumbai

B. Aims & Goals:

You are required to work with all departments at Pelican to implement, enhance and improve ISMS, GDPR and ISAE 3402 processes. You will also be closely working with external auditor as well as top management for status and reporting.

C. Key Responsibilities:

Your primary responsibilities include:  Assist in audit planning, including the identification of processes for audit review.   Execute internal audit assignments for all locations in India, US, UK and NL. Review the effectiveness of the controls.   Identify and document audit issues and opportunities for improvement.  Prepare the audit report for internal audit assignments and discuss audit findings with senior management.   Monitor and maintain the CAPA program. Assist with follow up corrective actions and oversee timely completion.  Facilitate independent audit engagements on behalf of the company.  Assist to develop and implement process improvements and best practices across the business unit. Review policies and procedures for all areas of the business.  Develop new policies and procedures as directed or required, to improve and to collect and analyse data for review with internal stakeholders.  Take responsibility for the management and execution of internal audit assignments, production of audit reports and management of follow up actions  Involved with working across all areas of the business to ensure that processes are documented and compliant to the company’s requirements.

D. Experience level & Qualification:

a. Experience Level  4 to 5 yrs

b. Educational background  B.E / B.Sc / B.com / Bachelor’s Degree  Holds ISO 27001:2013 Certification

E. Essential Skills:  Should have participated in ISMS (ISO 27001:2013) implementation and certification process.

Role Overview

At The Sleep Company, innovation doesn’t stop at comfort — it extends to how customers discover, buy, and experience our products across every touchpoint.

As Director – Product, you will lead the complete consumer journey — from discovery to post-delivery — building frictionless, insight-led experiences that drive growth, efficiency, and customer delight.

You’ll head a multidisciplinary team spanning Product Management, UI/UX, and Analytics, acting as the strategic bridge between business, technology, and operations to deliver end-to-end impact across the ecosystem.

Key Responsibilities

1. Pre-Purchase (Discovery, Engagement & Consideration)

• Lead the digital product roadmap for website and app — including PLP, PDP, configurators, and lead journeys.
• Drive experimentation frameworks such as A/B testing, personalization, and funnel optimization.
• Build analytics models to identify high-intent user segments and optimize engagement and conversion depth.

2. Purchase (Conversion & Checkout)

• Own the end-to-end conversion experience across cart, checkout, and payment flows.
• Collaborate with Pricing, Payments, and Inventory teams to maximize order success and reduce drop-offs.
• Integrate omnichannel purchase journeys — online, in-store, and quick commerce — ensuring consistency and reliability.
• Govern pricing logic, delivery promise visibility, and PDP accuracy to strengthen customer trust.

3. Post-Purchase (Delivery, CRM & Logistics Experience)

• Delivery Experience:
• Build and optimize post-purchase flows — including order tracking, shipment visibility, and proactive notifications.
• Integrate with 3PLs, warehouse systems, and customer-facing delivery tracking tools for promise-to-delivery accuracy.
• Define and monitor SLA adherence, OTIF performance, and exception management systems.
• CRM & Service Systems:
• Partner with Leadsquared/CRM teams to enhance service workflows, escalation journeys, and ticket analytics.
• Enable a unified customer view across purchase, delivery, and service touchpoints.
• Leverage analytics to improve NPS, first-time resolution, and service turnaround.
• Returns, Replacement & Warranty:
• Streamline digital flows for returns, repairs, and warranty claims through robust reverse logistics.
• Build insight dashboards for product quality, defect tracking, and RCA feedback loops with manufacturing and operations.
• Experience Analytics:
• Develop real-time visibility on post-purchase KPIs such as delivery timeliness, customer satisfaction, and repeat intent.
• Create a closed feedback loop between Product, CX, and SCM teams to continuously enhance customer experience.

Analytics & Insights Leadership

• Establish a central analytics charter connecting marketing, product, and supply chain data.
• Build predictive models for demand, delivery lead-time, and defect reduction.
• Develop self-serve dashboards and KPI frameworks for leadership visibility.
• Drive a culture of experimentation, data literacy, and evidence-based decision-making across teams.

Team & Collaboration

• Lead a cross-functional team of Product Managers, UX Designers, and Data Analysts.
• Partner closely with Growth, CX, Tech, and SCM leaders to align priorities and deliver measurable outcomes.
• Run agile sprints with clear business objectives, defined deliverables, and strong governance.

Ideal Candidate

• 10–14 years of experience in Product, Analytics, or CX leadership roles within e-commerce, logistics, or consumer tech.
• Proven experience in building and scaling delivery-tech or post-purchase systems (order tracking, CRM, 3PL integration).
• Strong proficiency in analytics and visualization tools — GA4, Mixpanel, SQL, Tableau, Looker, etc.
• Strategic thinker with an operational mindset and a strong bias for execution.
• Exceptional stakeholder management, communication, and leadership skills.

Build financialsustainability

a. Building and sourcing work-streams such as corporate, foundation, multi-

laterals, Alumni, government etc. Good to be Subject matter Expert in

work-streams such as multi-laterals / foundations.

b. Design and execute deep engagement strategy with key relationships to

ensure renewals, upgrades and meaningful partnerships

c. Partner with the Director in leveraging the rich ecosystem towards building

a pipeline of funders.

d. Manage systems and processes that support development objectives and

comply with regulatory laws and MoU commitments

e. Lead and manage strategic partnerships with various organizations to

organize fundraising campaigns and events.

f. Facilitate legal agreements/ communications with partners as needed

g. Events: Support and Organize vents/ conferences/ seminars/ concerts/

charity fundraising events etc. to promote fundraising for partners

2. Due Diligence:

a. Conduct thorough due diligence on partners to make sure they are

compliant with existing laws and have strong track record.

b. Conduct thorough due diligence on individuals creating personal cause

campaigns to verify need and use of funds

3. Fundraising:

a. Help partners identify influential campaign creators or to create campaigns

themselves

b. Work closely with the digital marketing and content team to make sure

each fundraising campaign is a big success!

c. Feedback Reports: Ensuring that all donors are sent feedback reports on

timely basis and that partners provide high quality feedback reports

Campaigns: Develop pipeline of campaignsthat have large scale impact and

work with partners to execute those.

Job Description: SALESFORCE SENIOR DEVELOPER

Simpliigence is a CRM Consulting Company, and our leadership team has been involved with more than 2000 CRM projects. We have worked with over 75 Fortune 500 CRM Transformations; we have over 20+ proven solutions and we believe in business outcomes.

As Salesforce Registered Consulting Partner, we offer a vast range of salesforce marketplace products from website integration, document generation, application integration. Some of our experiences are in Apttus, Conga, Formstack, Field Service Lightning (FSL), ServiceMax, MuleSoft, Informatica, UX and Mobile/iOS development.

Our primary focus is on helping small and medium businesses to use CRM technologies (like Salesforce.com) for improving their business results across sales, online commerce, customer service and marketing. For business looking towards automating their routine, repetitive manual tasks, we also offer Robotic Process Automation (RPA) solutions by deploying specific task-oriented “Bots” that are efficient and simple to handle.

With Simpliigence, you will be getting a chance to learn and grow faster than the current pace. We look forward to have people who are enthusiast on what they love to do. A complete remote work environment from the start we look forward to maintain and improve the same.

Our global HQ is in New Jersey, USA and our delivery center is in India. We are rapidly expanding to other geographies in APAC and Europe.

Responsibilities

• Support business objectives by leveraging the Salesforce platform to build and configure comprehensive solutions that improve business processes and drive efficiency gains across all business functions.
• Analyze complex business and technical requirements, with regard to their impact on existing systems and environments, to produce a thorough business and system design.
• Design, configure, develop, document, test, and implement solutions on the Salesforce.com platform, including integrations with third party applications and other tools.
• Understand the business needs of internal customers and provide comprehensive solutions for such needs.
• Develop coding standards and provide guidance to software developers.
• Participate in cross functional team communication and knowledge sharing activities.
• Work on complex projects with minimal guidance from managers.
• Fulfill technical lead role on large projects and coordinate development activities.
• Work with requirement owners to estimate and prioritize user system requests.
• Advise on how to leverage out-of-the-box Salesforce solutions, as well as when to customize and enhance.
• Manage and document configuration changes to fields, workflows, reports, roles/permissions, security settings, page layouts, custom objects, reports and dashboards.
• Remain current on Salesforce releases, features, best practices, applications, technologies and certifications (Trailhead)
• Manage release preview and business process testing for ongoing Salesforce bug fixes and new releases, advising the Salesforce users on the strategic direction the application should take, including third party add-ons or additional applications.
• Drive user adoption and best practices to further the long-term success of the system through training and support (as needed)
• Maintain system health checks,
• Communicate effectively with project managers and other stakeholders regarding project status and delivery timeframes.

Requirements:

• Bachelor's degree in computer science, engineering, or information technology
• Minimum of 3 years of hand-on Salesforce development experience
• Extensive technical experience with Salesforce in the following capacities:
• Gap analysis, solution design, configuration, and development
• Integrating Salesforce with other applications using web services and other technologies
• Use of APIs, Apex, Triggers, Flows, Lightning, to develop extensions to native functionality.
• Good to have experience in FSL.
• Implementing platform end-to-end, including data conversion and post-production support and troubleshooting
• System administration, including user management, environment planning, and workflow, approval, and message configuration.
• Experience developing using SQL, JavaScript, REST and SOAP APIs, HTML, and XML
• Experience with Agile Project methodology and familiarity with JIRA.

Responsibilities:

1. Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
2. Design, build and maintain our social media presence
3. Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
4. Identify trends and insights, and optimize spend and performance based on the insights
5. Brainstorm new and creative growth strategies
6. Plan, execute, and measure experiments and conversion tests
7. Collaborate with internal teams to create landing pages and optimize the user experience
8. Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
9. Instrument conversion points and optimize user funnels
10. Collaborate with agencies and other vendor partners
11. Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Our client acts as a marketplace that helps in accelerating online growth by creating transformational digital experiences through measurable marketing campaigns.

The services offered by them include, but are not limited to, performance marketing, social media marketing, influencer marketing, website & app development, SEO, content development etc. Platforms they leverage include, Google Ads, Facebook Ads, Taboola, Outbrain etc.

Founded in 2017 and headquartered in Mumbai, our client, so far in their journey, has executed approx. 598 campaigns and served 23 industries, globally.

As a Sales Manager, you will be responsible for representing our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet their needs.

What you will do:

• Generating leads and building relationships by nurturing warm prospects and finding new potential sales outlets
• Managing and maintaining a pipeline of interested prospects and engaging sales executives for the next steps
• Identifying best practices to refine the company’s lead generation playbook
• Generating leads, cold calling, and emailing to generate new sales opportunities
• Identifying prospects' needs and suggesting appropriate products/services
• Building long-term trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seeking new business opportunities in the market
• Setting up meetings or calls between (prospective) customers and sales executives
• Reporting to Sales Manager with weekly, monthly, and quarterly results

Desired Candidate Profile

• Graduation(B.E/B.tech/Bcom/BCA etc), or MBA
• Min 2- 4 years of sales experience, with a history of exceeding lead targets
• Freshers with decent communication can also apply
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to scale up the business
• Prior experience as a sales development rep with a track record of achieving sales quotas 

Desired skills

• Knowledge of UI development (UI Kit, App Life Cycle, View Controller life cycle, Storyboards, Auto layout)
• Basic and Advanced concepts of Swift (for e.g., generics, KVO, etc.)
• Minimum 1 year experience in Swift.
• Implementation details of complex features (e.g., push notifications, Analytics integration, accessibility, features of health kit, deep-linking, etc.)
• MVC, MVVM, VIPER design patterns and other patterns used in iOS
• Apple UI guidelines, Guidelines/process to submit app to the App Store

Personal attributes

• Good communication skills.

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

• Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
• Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
• Servicing & Collections - Proactively reaching out to borrowers who have missed payments
• Product - Escalating customer feedback and IT bugs to help improve our product
• Finance - Manage refunds, repayments, and other payment processes
• General - various administrative projects as needed

• 1-2 years of previous job experience in customer service
• Passionate about our mission and our customers
• Highly entrepreneurial, proactive, and willing to get your hands dirty
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Driven by data and highly analytical, good understanding of excel preferred
• Good typing speed (ideally above 45 wpm)
• Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

• You are required to take an online typing speed test through the link below
• Go to http://www.typingtest.com/">http://www.typingtest.com/ to complete a type speed test.
• On the left, select English, 1 minute, and Aesop's Fables.
• Click the green "Start Test" button.
• Please upload a screen shot of your typing test results as part of your cover letter.