About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.
Overview
Providing leadership in the information security space, helping ensure ISO and GDPR certification, and establishing, maintaining, and enforcing our security policies. Working closely with our business and technology teams to ensure awareness and adherence to the policies and procedures established.
To ensure that the security solutions being designed and delivered are aligned with the enterprise security architecture, supporting the transition of the security architecture from its current to its planned future state.
To lead and provide strategic oversight to ensure and assure the beneficial and cost-effective security change across key accounts, through the evaluation of business strategies and requirements providing advice, guidance and assurance.
Role & Responsibility
- Provide security advice and guidance to business and delivery teams ensuring solutions are consistent with the enterprise security roadmap whilst balancing business values and security risk.
- Recommend changes to IT systems to bring them into compliance with security policy, standards, blueprints and roadmaps.
- Influence stakeholders to adopt architecturally sound approaches to the management of risk.
- Advise on the translation of business requirements into secure IT solutions and migration roadmaps.
- Preparation and documentation of standard security operating procedures and protocols
- Recommend technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
- Advise on alternate solutions and countermeasures to mitigate identified information risks.
- Provide assurance that identified solutions or countermeasures mitigate identified information risks.
- Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement
- Implements security improvements by assessing the current situation; evaluating trends; anticipating requirements.
- Keeps users and businesses informed by preparing performance reports; communicating system status, and owning security incidents when they arise.
Technical Skills Required
- Proven experience in the design, implementation and operation of scaled IT security services and capabilities, ideally within a large government organization or complex large-scale multi-supplier organization.
- Strong technical aptitude and exposure to ISO 27001 or similar-based security policies and standards.
- Excellent communication skills, with the ability to articulate complex technical issues into business-focused terms and communicate with Stakeholders.
- Knowledge of GDPR, its business implications and the merits of various technical approaches
- Expertise in IT security risk in a business context
- Exposure to web application security and penetration testing.
- Exposure to securing the software development life cycle and to project management disciplines.
- Excellent organizational and technical documentation skills.
- Strong understanding of Information Security including threats, attacks, and vulnerability management.
- Deep understanding of secure development practices, with practical experience of cyber security, privacy protection, cloud security, identity management, situations awareness, protective monitoring, security operations, risk management and reporting.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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KEY RESPONSIBILITIES:
Sales function:
* Acquisition of New Clients
* Responsible for business development for General Insurance products including Mediclaim, Asset, Fire, Liability, Engineering, Marine, etc.
* Create and execute strategies to explore new potential markets and retain existing clients.
* Driving Sales team for Initial contact for Enquiries / RFQ/Mandate Letters.
* Giving a clear understanding of the pricing and features of the product and their impact on profitability.
Relationship management
* Handling corporate customers and maintaining excellent relationships with them.
* Leveraging on the relationship with corporate and focusing on closures.
* Liaisoning with insurers and TPA to provide better services and quotes to clients.
Other Functions:
* Coordinating with HR & Finance for Corporate Data.
* Administering guidelines in terms of documentation while policy issuance and claims servicing
* Tracking of competitor activities to understand the market trends and take proactive actions.
* Analyzing their risk portfolio, suggesting ways forward to mitigate losses and maintain a healthy bottom line.
Personal Skills
* At least 3-10 years of experience in B2B sales and customer-facing role
* Very strong written and verbal communication
* High customer empathy
* Strong problem solver,
* Ability to work with cross-functional teams to resolve issues
. Experience in outbound prospecting, cold calling, and managing sales pipeline
* Previous experience mainly in hunting, new client acquisition, and sales closures
* Experience having sold to Founders, CHROs & CFOs is a plus
* Consistently meeting assigned sales targets
* Strong spoken and written communication skills in English
Experience 5-10 yrs
Bangalore North- Western
1. **Office Management & Administration**
- Oversee daily office operations to ensure the smooth functioning of the workspace.
- Manage office supplies and equipment, ensuring all resources are available and in working order.
- Coordinate maintenance and repairs to keep the office safe and efficient.
- Handle document organization, filing, and data management for quick retrieval and better productivity.
- Schedule meetings, coordinate travel, and support event planning for team or client events.
2. **Client & Partner Communication (Mandarin-English) **
- Act as the primary liaison for Mandarin-speaking clients or partners.
- Translate documents, emails, and other communications from Mandarin to English and vice versa.
- Assist in meetings by providing translation or language support to ensure effective communication.
- Coordinate with vendors or partners in Mandarin-speaking regions, ensuring all requirements are met and deadlines respected.
3. **Financial & Resource Management**
- Assist in budgeting and expense tracking, keeping an organized record of office expenditures.
- Manage petty cash and process reimbursements or invoices for the team.
- Collaborate with finance or HR teams to process payroll, employee benefits, or expense reports.
4 **Coordination with External Stakeholders**
- Coordinate with building management, vendors, and contractors for office upkeep.
- Arrange logistics for client visits, including transportation, accommodation, and meeting schedules if needed.
- Ensure compliance with local laws, regulations, and safety protocols.
5. **Administrative Support for Senior Management**
- Provide executive assistance to senior leaders, such as managing their schedules, emails, and travel arrangements.
- Prepare presentations, reports, and correspondence as needed.
6. **IT & Communication Systems Management**
- Coordinate with IT support for the setup and maintenance of office computers, phones, and internet.
- Ensure that communication systems (like video conferencing tools) are functional for smooth client calls.
JD - HR Recruiter
We're seeking a qualified HR Recruite to recruit a sales executive in regard to selling annual car and bike subscription products that our customers have grown to rely on. We are a growing platform and are required to target customers by hiring more sales executives on daily basis.
We are open for BDA, TL, and BDM profile
Experience: Any
Job Location: Work from home
Qualification: B.com, BBA, MBA in HR
Working days: 6 working days with Sundays off
Shifts: 10:00am -7:00pm
Company Name: JNJ Technologies & Services LLP - http://jnjservices.co.in/
Mandatory language: Hindi and English
Laptop/wi-fi: candidates are to use their own laptops, wi-fi will be reimbursed.
Additional Compensation: If applicable, this will be decided on the basis of your designation.
1.Answering phones and explaining the product and services offered by the company.
2.Resolving queries and issues related to the products and services.
3.Suggesting solutions based on customer's needs and requirements
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptJava Full Stack Developer
Experience required-4.5 to 7yrs
Mandatory Skills- Front end- HTML, CSS, Javascript, Angular/React
Back end- Java, Springboot/Node/Python, Any SQL/RDBMS, OS
Jenkins for Deployment
KubernetesRelevant work experience:
- 5+ years working in the Information Technology Industry
- 2+ years system engineering or platform engineering
• Netcool/Omnibus Administration such as lookup, rules file, Props file etc.
• Omnibus probes : MTTRAPD, EIF , PING etc.
• Application monitoring and troubleshooting, operational category resolution and SLA notification configuration.
• Providing Support for various issues time to time
• Old alarms reporting on netcool
• Alarm Clearance and delay issues
• Synthetic Alarms issue’s for MATE.
• Auto TT issues
• Should be flexible to rotational shifts and shift timings (as per the roster),
. willingness to do on call support etc
PHP
Laravel- Develop scalable, secured, and efficient backend for the website, mobile app, and browser extension.
- Integration of user-facing elements developed by front-end developers
- Solve complex performance problems and architectural challenges
- Ensure HTML, CSS, and shared JavaScript is valid and consistent across related applications
- API development for mobile app, browser extension, web
- Design and maintain a database
- Develop components of the database such as storage, queries, and triggers
- Create reusable, effective, and scalable PHP code
- Implement security and data protection measures
- Integration of payment gateway, third-party services via API
- Source code management using bit bucket/git
- Using/creating packages for reusability across the products
- Integration of multiple data sources and databases into one system
.NET
C#Qualification
- Bachelor / Masters degree in Computer Science or Computer Engineering
- 5+ years of professional experience in software development
A good team player with expertise working as part of Agile teams. Hands-on experience in practising Scrum, XP and Kanban.
- Strong hands-on experience in web development using ASP.NET MVC and C#.
- Usage of SQL and no SQL databases
- Hands on experience in test-driven development and DevOps practices
- Strong design capabilities, following SOLID principles using C#
- Well-versed with pair-programming
- Working on solutions hosted in cloud environments (AWS or Azure)
- Implementation of Continuous Delivery processes
- Usage of Git
- Good understanding of Behaviour-driven development and domain-driven design
The following would be beneficial:
- Working in the travel and hospitality domain including:
- .Net core 2.0, Web API
- Scripting Languages like Typescript or JavaScript
- Frontend: Angular7
- Automating business processes
- Integration with 3rd party systems
- Customer management, including CRM solutions
- Content management
- SEO
- Booking and post sales flows, web and mobile solutions
Are you interested in working from home office?
- Comprehensive experience working with remote teams
- Excellent communicator
- Self-managed
- Open to travel to Pune office occasionally
Responsibilities
- Contribution to the product roadmap in one-week sprint model
- Helping your team to deliver at high velocity
- Practice and promote Agile practices
- Continuously learn and deliver incremental business value
- Use Continuous Delivery Practices
- Select the best tools to solve the problems at hand
- Mentor junior team members
- Effective collaboration and removal of silos
- Build high availability solutions.
- Development of asynchronous and/or multi-tiered scalable applications
Job Location Pune
- Are you a software craftsman and passionate coder with a proven track record of successful deliveries?
- Are you interested in a high growth career opportunity and enjoy building software that brings smiles to our customers?
Then you are someone who will enjoy this incredibly challenging role with us.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon