About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.
Overview
Providing leadership in the information security space, helping ensure ISO and GDPR certification, and establishing, maintaining, and enforcing our security policies. Working closely with our business and technology teams to ensure awareness and adherence to the policies and procedures established.
To ensure that the security solutions being designed and delivered are aligned with the enterprise security architecture, supporting the transition of the security architecture from its current to its planned future state.
To lead and provide strategic oversight to ensure and assure the beneficial and cost-effective security change across key accounts, through the evaluation of business strategies and requirements providing advice, guidance and assurance.
Role & Responsibility
- Provide security advice and guidance to business and delivery teams ensuring solutions are consistent with the enterprise security roadmap whilst balancing business values and security risk.
- Recommend changes to IT systems to bring them into compliance with security policy, standards, blueprints and roadmaps.
- Influence stakeholders to adopt architecturally sound approaches to the management of risk.
- Advise on the translation of business requirements into secure IT solutions and migration roadmaps.
- Preparation and documentation of standard security operating procedures and protocols
- Recommend technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
- Advise on alternate solutions and countermeasures to mitigate identified information risks.
- Provide assurance that identified solutions or countermeasures mitigate identified information risks.
- Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement
- Implements security improvements by assessing the current situation; evaluating trends; anticipating requirements.
- Keeps users and businesses informed by preparing performance reports; communicating system status, and owning security incidents when they arise.
Technical Skills Required
- Proven experience in the design, implementation and operation of scaled IT security services and capabilities, ideally within a large government organization or complex large-scale multi-supplier organization.
- Strong technical aptitude and exposure to ISO 27001 or similar-based security policies and standards.
- Excellent communication skills, with the ability to articulate complex technical issues into business-focused terms and communicate with Stakeholders.
- Knowledge of GDPR, its business implications and the merits of various technical approaches
- Expertise in IT security risk in a business context
- Exposure to web application security and penetration testing.
- Exposure to securing the software development life cycle and to project management disciplines.
- Excellent organizational and technical documentation skills.
- Strong understanding of Information Security including threats, attacks, and vulnerability management.
- Deep understanding of secure development practices, with practical experience of cyber security, privacy protection, cloud security, identity management, situations awareness, protective monitoring, security operations, risk management and reporting.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Google AnalyticsAbout Us
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- Plan, execute, and scale performance campaigns across Google Ads, Meta, WhatsApp, Email, and LinkedIn platforms.
- Manage a monthly marketing budget of ₹15 lakhs+ and ensure a high ROI through continuous testing and optimisation.
- Build and monitor full-funnel strategies—from top-of-funnel awareness to bottom-of-funnel retargeting and nurturing.
- Drive engagement and conversions through WhatsApp campaigns, leveraging automation tools and segmentation.
- Use Zoho CRM, Google Analytics, and Excel to track performance, analyze trends, and report on key metrics.
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- Run A/B tests to optimize creatives, targeting, and landing pages.
- Create weekly/monthly performance reports with actionable insights.
Qualifications & Skills
- 4–6 years of experience in performance marketing, ideally in a B2B SaaS environment.
- Strong command of Google Ads, Meta Ads, LinkedIn Ads, WhatsApp Campaigns, and email marketing.
- Experience with WhatsApp Business API/automation tools for outreach and engagement.
- Hands-on experience with Zoho CRM and advanced Excel reporting.
- Strong analytical mindset with a solid understanding of funnel metrics and marketing KPIs.
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Why Join Us?
- Own and lead growth across all key digital channels.
- 100% remote role with high ownership and autonomy.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon