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Job Title: Customer Relationship Executive

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: 0–2 Years

Job Type: Full-Time

About ICICI Lombard:

ICICI Lombard is one of India’s leading private sector general insurance companies, committed to providing innovative and customer-first insurance solutions. With a strong foundation and nationwide presence, we focus on delivering high-quality service with integrity and care.

Role Overview:

We are looking for a dynamic and customer-focused Customer Relationship Executive to join our team in Navi Mumbai. In this role, you’ll be responsible for strengthening existing customer relationships, guiding them through insurance processes, addressing queries, and ensuring overall customer satisfaction.

Key Responsibilities:

Establish and maintain strong relationships with customers to ensure satisfaction and loyalty.

Respond to customer inquiries via phone, email, and in-person, providing timely and effective solutions.

Guide customers through insurance products, processes, and renewals.

Record all customer interactions in CRM tools and ensure data accuracy.

Coordinate with internal teams (Claims, Sales, Service) to handle escalated issues.

Educate customers about policy benefits, changes, and coverage options.

Meet customer satisfaction goals and service-level targets.

Required Skills and Qualifications:

-0–2 years of experience in customer service, tele calling, or relationship management (Insurance/BFSI preferred).

-Excellent verbal and written communication skills.

-Ability to build rapport and trust with customers.

-Customer-first mentality with strong problem-solving skills.

-Comfortable with CRM systems and MS Office tools.

Preferred Skills:

-Knowledge of general insurance products.

-Fluency in English, Hindi, and/or regional languages.

-Previous experience working in a call centre, front office, or customer-facing role.

Why Work with ICICI Lombard?

Competitive compensation with performance-based incentives.

Training programs and personal skill development.

Friendly workplace with growth opportunities.

Exposure to a wide range of insurance products and customer scenarios.

Strong organizational brand and career advancement potential.

Work Location: 

12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: 7:00 Am- 8 :30 Pm (Rotational)

### Responsibilities:

* Collaborative Development:

 - Work closely with Product, UX/UI, and Backend teams to design, build and extend consumer facing products, platforms, and features.

* Reusable Components:

 - Develop reusable iOS software components for our platform, ensuring modularity and maintainability.

* Continuous Integration and Delivery:

 - Collaborate with QA to implement CI/CD pipelines for automated and manual testing, ensuring app releases maintain high standards.

* Performance Monitoring:

 - Monitor the performance of live apps, continuously improving code quality and user experience.

* Innovation and Evaluation:

 - Stay updated with new mobile methodologies and technologies, evaluating their potential integration into our development process.

### Requirements:

* Proven Experience:

 - Demonstrated experience in developing mobile applications, specifically on the iOS platform using Swift.

* Modern Development Practices:

 - Up-to-date knowledge of modern iOS programming paradigms and experience with native app development.

* API and SDK Expertise:

 - Experience in API design, SDK architecture, and the mobile software lifecycle development practices.

* UX/UI Design:

 - Strong exposure to UX/UI design with experience in creating intuitive apps with pixel-perfect interfaces.

* Computer Science Fundamentals:

 - Solid understanding of algorithms and data structures.

* Methodologies:

 - Familiarity with SDLC and Agile methodologies.

* Startup Experience:

 - Prior experience working in a startup environment is a plus.

Note: PLEASE READ BEFORE APPLYING

-You are currently working at Startups, VC or Tier 1 Consulting (McK, BCG, Bain, LEK, Parthenon, Kearney).

-Your current salary is within 18 LPA.

-You are ready to relocate to Bangalore.

About the role:

-Enable performance measurement and tracking of key metrics for the partnerships vertical.

-Own competition analysis and Identify new business trends in the ecosystem. Provide the business team with insights to work on new features, competitive advantage and technology intelligence.

-Work on consumer spending data emerging from card usage and provide use cases for the business team to pursue partners.

-Comparative analysis between vendors/partners and recommend choices to the business team.  

Requirements:

-1-5 years of experience in strategy, consulting roles or research roles.

-Data interpretation, presentation and comparative analysis are must haves.

-Excellent communication skills

-MBA/Management graduate from tier1 B-school  - IIM/ISB/IIT/BITS/NIT/DU Colleges

Job role : Java full stack developer

Experience : 3-7yrs

Location : Chennai

Must have

6+ total years of experience

Primarily frontend - 65% (4+ years of very strong relevant experience with Java script and ReactJS) - mandate

Backend - 35% (2.5+ years of very strong relevant experience with Java, Spring Boot

Database - very very mandate (Relational Database - MySQL, PostgreSQL, MongoDB).

Mainly looking for a candidate who has a very strong hands on, great exposure to the above mentioned skills.

Chennai(Daily to be reported to office)

Requirements

 Strong expertise in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks like

ReactJS

 Solid understanding of server-side languages and frameworks such as Java/Spring Boot.

 Experience with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB) and data

modeling principles.

 Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced, collaborative

environment.

 Effective communication skills and ability to articulate technical concepts to both technical and non-

technical stakeholders

Content Writer

(6 months - 1 yrs of experience)

• Proven work experience as content writer, copywriter or similar role.

• Knowledge of digital marketing tactics, including SEO, email marketing and web analytics.

• An impeccable grasp of english language, including idioms, and current trends in slang and expression.

• Ability to work independently with daily or no little supervision.

• Strict adherence to the style guides of each company and their policies for publication.

Key Responsible Area

• Create content marketing campaigns to drive lead and subscribe.

• Use best SEO practices to generate traffic on the website.

• Regularly produce various content types, including emails, social media posts, blogs and guides.

• Actively manage and promote our blog, and pitch articles to relevant third-party platform.

• Edit the content produced by the other members of the team.

• Analyze content marketing metrics and makes changes as needed.

• Collaborate with other departments to create innovative content ideas

Be a part of the growth story of a rapidly growing organization in AI. We are seeking a passionate Machine Learning (ML) Engineer, with a strong background in developing and deploying state-of-the-art models on Cloud. You will participate in the complete cycle of building machine learning models from conceptualization of ideas, data preparation, feature selection, training, evaluation, and productionization.

On a typical day, you might build data pipelines, develop a new machine learning algorithm, train a new model or deploy the trained model on the cloud. You will have a high degree of autonomy, ownership, and influence over your work, machine learning organizations' evolution, and the direction of the company.

• Bachelor's degree in computer science/electrical engineering or equivalent practical experience
• 7+ years of Industry experience in Data Science, ML/AI projects. Experience in productionizing machine learning in the industry setting
• Strong grasp of statistical machine learning, linear algebra, deep learning, and computer vision
• 3+ years experience with one or more general-purpose programming languages including but not limited to: R, Python.
• Experience with PyTorch or TensorFlow or other ML Frameworks.
• Experience in using Cloud services such as AWS, GCP, Azure. Understand the principles of developing cloud-native application development

• Design and implement ML components, systems and tools to automate and enable our various AI industry solutions
• Apply research methodologies to identify the machine learning models to solve a business problem and deploy the model at scale.
• Own the ML pipeline from data collection, through the prototype development to production.
• Develop high-performance, scalable, and maintainable inference services that communicate with the rest of our tech stack

• We are looking for a Senior SRE with a proven track record of success leading complex cloud-hybrid environments. You will have:
• Strong sense of Being an Owner, Wearing the Customer Shoes, with the ability to Empower Others demonstrated through clear
• communication and collaboration.
• Skills to work independently with multiple global teams, developing, configuring, deploying, and operating our global infrastructure on AWS and on-prem.
• Operational experience in complex distributed and real-time systems, including experience with SLO/SLAs towards high availability,reliability and DR goals.
• DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes.
• Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations.
• Experience building and managing systems with tools including Kubernetes, Chef/Ansible/Puppet, Kafka, Docker, and Terraform.

• 5+ years experience in a Software and/or Site Reliability Engineering role
• Experience writing automation code in GoLang, Python or Java
• Experience developing and operating large scale distributed systems with Kubernetes and Docker
• Experience in running real time and low latency high available applications (Kafka, gRPC, RTP)
• Experience running public cloud environments on AWS
• Experience running hybrid clouds and on-prem infrastructures on Red Hat Enterprise Linux / CentOS
• Bachelor degree in Engineering, Computer Science or equivalent experience
• The ability to lead, partner, and collaborate cross functionally across an engineering organization

Intro

Our data and risk team is the core pillar of our business that harnesses alternative data sources to guide the decisions we make at Rely. The team designs, architects, as well as develop and maintain a scalable data platform the powers our machine learning models. Be part of a team that will help millions of consumers across Asia, to be effortlessly in control of their spending and make better decisions.

What will you do
The data engineer is focused on making data correct and accessible, and building scalable systems to access/process it. Another major responsibility is helping AI/ML Engineers write better code.

• Optimize and automate ingestion processes for a variety of data sources such as: click stream, transactional and many other sources.

• Create and maintain optimal data pipeline architecture and ETL processes
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Develop data pipeline and infrastructure to support real-time decisions
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS big data' technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs.
  
  

What will you need
• 2+ hands-on experience building and implementation of large scale production pipeline and Data Warehouse
• Experience dealing with large scale

• Proficiency in writing and debugging complex SQLs
• Experience working with AWS big data tools
  • Ability to lead the project and implement best data practises and technology

Data Pipelining

• Strong command in building & optimizing data pipelines, architectures and data sets
• Strong command on relational SQL & noSQL databases including Postgres
• Data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.

Big Data: Strong experience in big data tools & applications

• Tools: Hadoop, Spark, HDFS etc
• AWS cloud services: EC2, EMR, RDS, Redshift
• Stream-processing systems: Storm, Spark-Streaming, Flink etc.
• Message queuing: RabbitMQ, Spark etc
  
  

Software Development & Debugging

• Strong experience in object-oriented programming/object function scripting languages: Python, Java, C++, Scala, etc
• Strong hold on data structures & algorithms

What would be a bonus

• Prior experience working in a fast-growth Startup
• Prior experience in the payments, fraud, lending, advertising companies dealing with large scale data