Shubham Vishwakarma
Full Stack Developer - Averlon
About Puthur Infotech Pvt Ltd
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We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.
Work Mode
• Work at the office - Bangalore Location
• 6 days/week
• Rotational shifts between 7:00 AM – 10:00 PM
Job Description:
Key Responsibilities
• Lead, mentor, and manage a team of senior and junior customer support associates
• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures
• Handle escalations with a customer-first mindset and ensure resolution end-to-end
• Maintain high standards of customer communication (clarity, empathy, accuracy)
• Plan and manage rosters, shift coverage, and hybrid team coordination
• Track productivity, adherence, attendance, and overall team performance
• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets
• Identify recurring issues and drive process improvements to reduce repeat tickets
Key Result Areas
• SLA adherence: Consistent response and resolution performance
• Ticket closure & backlog: High closure rate and reduced aging/pending tickets
• Customer experience: Improved CSAT and reduced repeat contacts/escalations
• Escalation handling: Faster resolution and better ownership on critical cases
• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps
• Team performance: Regular coaching and measurable improvement in productivity/quality
• Stakeholder coordination: Faster dependency closure and better cross-team collaboration
Mandate Skills :
• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)
• Strong people management skills (handling senior + junior associates)
• Excellent written and verbal communication with a customer-first mindset
• Proactive ownership, strong time management, and ability to multitask
• Comfortable with rotational shifts, rosters, and hybrid team management
• Strong stakeholder management and ability to drive closure across teams
• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus
We are working hard to be the world's most loved skill-learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.
Funding Status
● We are backed by top-tier VC firms.
Role - Product Manager
Position Overview:
We are seeking a highly skilled and experienced Product Manager to build and launch new skill categories. The ideal candidate will have a strong background in product marketing and launch strategy, as well as experience in product management. This role will be responsible for defining and executing the product vision, strategy, and roadmap, and for leading cross-functional teams to deliver on those objectives.
Responsibilities:
● Define and execute the product vision, strategy, and roadmap in collaboration with Founders
● Develop and maintain a deep understanding of customer needs, market trends, and the competitive landscape
● Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver product objectives
● Lead product launches, including go-to-market strategy and messaging, and drive adoption and growth
● Define and track key metrics to measure product performance and success
● Continuously gather feedback and data from customers, internal teams, and market research to inform product decisions
● Understand the market and industry trends and adjust the product roadmap accordingly
● Communicate the product roadmap to stakeholders and ensure alignment
● Manage and prioritize the product backlog
Qualifications:
● 4-5 years of experience in product management and product marketing, with a focus on launch and go-to-market strategy
● Proven track record of successfully launching products and driving growth
● Strong understanding of customer needs, market trends, and competitive landscape
● Excellent communication and leadership skills, with the ability to influence cross-functional teams
● Strong analytical and problem-solving skills
● Understanding of A/B testing and experimentation is a plus.
● You are somebody who shares the same ethos.
Perks & Benefits
● Fair compensation and early-stage stock options
● Work directly with founders for this role (Lots of autonomy) & make a direct impact on the direction of the company
● Remote work (with an option to work from our BLR office when in Bangalore)
● Small team + Challenging problems
● Opportunity to create a large global consumer company in India
● Casual + Flexible work environment
What is our interview process?
● An initial 30 min call to understand each other at a high level.
● Work on a case study or assignment together to ensure a good match.
Job Description
We're seeking a qualified sales associate to sell annual car and bike subscription products that our customers have grown to rely on.
The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers,
and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.
Requirement & Skills
Bachelor’s degree in Business, Marketing, or related field
Strong verbal and written communication
A drive to seek new business
Excellent telephone skills
Highly organized
Experience: 06 Months - 2 years
Job Location: Work from home
Selection process:- HR round & Manager round
Qualification: Graduation
Working days: 6 working days (Sundays off)
Shifts: 10:00am - 7:00pm
Mandatory language: English/Hindi
Laptop: candidates are to use their own laptops.
Additional Compensation: If applicable, this will be decided on the basis of your designation
Java
Spring Boot- Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
- 2-7 Years of Experience
- Expertise in software design and development
- Proficiency with at least one Object Oriented language (e.g. Java)
- Have knowledge about Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis
- A strong track record of project delivery for large, cross-functional projects
- Experience with building high-performance, highly available and scalable distributed systems
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
- Ability to think and analyse both breadthwise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services
JavaAbout Us
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them.
What Makes You A Good Fit :
- You are passionate about technology and software development
- You are continuously experimenting and learning more
- You love solving problems and digging into complex problems
- You believe in taking decisions as close to the product and technical expertise as possible.
- You believe in creativity, trying new things and learning from your mistakes.
- You believe in sharing insights and helping one another to build an even better user plan.
Key Skills Required:
- 3-8 years of Experience in Java Product Development.
- Good understanding of MYSQL.
- Practitioner of clean code and SOLID principles
- Exposure to GIT and Maven
- Good verbal and written communication skills
- Understands different major language paradigms (Object Oriented and Functional)
- Understanding and Experience with Multi-Threaded Applications
- Prior Experience in a SAAS Product company is a Plus
- Experience with Managing Team is a plus
Educational Background:
- Bachelor's/Master’s degree in Computer Science Engineering from Tier 1 College is a Plus.
Why You Should Join Rezo.AI
- You will be surrounded by Passionate Team Members with Exposure to Product Building
- You will be learning About various Product Development Cycles
- Big Career Opportunities
- Learning by doing
- The Opportunity of Innovation
- Recognition
- Enhanced Responsibility and Team Management
Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/">https://rezo.ai/ for more information
You will be the one responsible for the following:
- Defining the category roadmap globally for digital products like Gift Cards, Vouchers, Experiences, Fintech instruments, Donations, Subscriptions, etc.
- Product, place, price, and promotions of the category portfolio.
- Manage supplier relationships for a range of global categories.
- Good understanding of consumer demand and macro-economic trends in the categories.
- Good analytical skills with the ability to draw insights from large data sets, forecasting, budgeting, etc.
- Work with marketing, sales, and product teams to market, sell and build a seamless user experience.
- End-to-end management of product i.e. from supplier to customer. You should be responsible for cataloging, quality, CSAT, and revenue for the categories.
Following skills are mandatory:
- You should have at least 3 years of experience in global category roles, preferably digital categories.
- Good communication skills are key for this role.
- Good analytical skills along with sales/marketing knowledge.
- MBA from reputed colleges would be preferred for the role.
- Team management experience will be a plus.
- A strategic thinker along with a growth mindset ll be a good fit for the role.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Data Science
Python
R Programming- Handling Survey Scripting Process through the use of survey software platform such as Toluna, QuestionPro, Decipher.
- Mining large & complex data sets using SQL, Hadoop, NoSQL or Spark.
- Delivering complex consumer data analysis through the use of software like R, Python, Excel and etc such as
- Working on Basic Statistical Analysis such as:T-Test &Correlation
- Performing more complex data analysis processes through Machine Learning technique such as:
- Classification
- Regression
- Clustering
- Text
- Analysis
- Neural Networking
- Creating an Interactive Dashboard Creation through the use of software like Tableau or any other software you are able to use.
- Working on Statistical and mathematical modelling, application of ML and AI algorithms
What you need to have:
- Bachelor or Master's degree in highly quantitative field (CS, machine learning, mathematics, statistics, economics) or equivalent experience.
- An opportunity for one, who is eager of proving his or her data analytical skills with one of the Biggest FMCG market player.
Angular (2+)
React.js
Javascript
HTML/CSS- At least 4+ years experience in Angular.js / React.Js
- 4+ years of strong programming experience in UI/Web development using HTML5, CSS, JavaScript, and Bootstrap.
- 2+ years of strong programming experience in Unit Test Code Coverage using Jasmine / Karma.
- Strong in OOAD, design concepts & software engineering fundamentals.
- Strong inclination towards delivering quality software.
- Should be a good team player. Should have experience working in Agile Scrum Teams.
- Excellent communication skills
- Strong experience in defining & implementing software quality improvement measures: CI/CD setup, Jasmine, Karma Unit Testing
- Experience in working with tools like TFS, GIT.
- Should have strong problem-solving skills.
- Experience in UX will be good to have.
PythonJava
Go Programming (Golang)We are building consumer internet space, payment processing, e-commerce and/or enterprise. SAAS products. Undergraduate (or higher) degree in computer science/engineering. You have an excellent grasp over theoretical and applied computer science.
Job Description
Responsibilities You can take responsibility of large sized projects. You can take full responsibility of one or more core modules and/or technical verticals / libraries / frameworks / components. This will include design and architecture, evaluating and deciding which framework/language/data store/tools to us, preparing roadmaps and timely delivery. You understand the business impact of your decisions. You will review code and ensure that implementations are testable, performant, scalable, documented and secure. You will work closely with product, design, revenue, platform and growth teams. You can take responsibility of large sized projects involving inter-departmental stakeholders. You can take full responsibility of one or more core modules and/or technical verticals / libraries / frameworks / components. Payment processing framework capable of supporting multiple payment methods (cards, netbanking, UPI, wallets, etc.) with one or more payment method supported across multiple payment gateways. This will include design and architecture, evaluating and deciding which framework/language/data store/tools to us, preparing roadmaps and timely delivery. You will drive engineering best practices, recruit other engineers, lead and manage teams, conduct performance reviews and mentor other engineers. You will review code and ensure that implementations are testable, performant, scalable, documented and secure. You will work closely with product, design, revenue, platform and growth teams.
Requirements 3-5 Years of Experience in software engineering.
5-10 years of industry experience in software engineering building consumer internet space, payment processing, e-commerce and/or enterprise SAAS products. Bachelor's Degree in Computer Science or related field, or 3+ years relevant work experience. Undergraduate (or higher) degree in computer science/engineering. You have an excellent grasp over theoretical and applied computer science. You have excellent problem solving and analytical skills. You should be able to identify systemic issues, performance bottlenecks and design/architect improvements. Experience with working on PCI compliant infrastructure. You should be able to build at this engineering level Store builder (products with multi-level variants (colour, size, etc.), SKUs, discounts) and shopping cart. Highly concurrent double entry accounting system. You have excellent problem solving and analytical skills. You should be able to identify systemic issues, performance bottlenecks and design/architect improvements. Good hold on data structures and algorithms. Strong object-oriented design skills, and an uncanny ability to design intuitive modules and class-level interface.
Desired Skills and Experience Python, Golang, Java, Ruby on Rails, Django
Java
PHP
MongoDB
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Full Stack Developer - Averlon