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Customer Success & Quality Assurance Executive

Location: Hyderabad (Onsite)

Experience: 1–3 years in QA, tech support, or similar role

Department: Product & Customer Success

The Opportunity

At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.

This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.

What You’ll Do

Quality Assurance (QA)

● Review and analyze product specifications and user requirements to ensure complete understanding.

● Design, execute, and maintain test cases for web and mobile applications.

● Log, track, and manage bugs; work closely with developers to ensure timely fixes.

● Conduct regression, functional, and usability testing to ensure every release is rock-solid.

● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.

Customer Support

● Provide timely, professional assistance via email, chat, or phone to global customers.

● Manage and support multiple customers simultaneously, prioritizing effectively.

● Use AI-driven knowledge bases and tools to quickly resolve common queries.

● Document and escalate complex issues to the right teams for resolution.

● Help onboard new customers by guiding them through key features and best practices.

● Collect feedback, identify recurring pain points, and share insights with the product team.

What You Bring

● Any bachelor’s degree — we value skills and attitude over specific majors.

● 0–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).

● Excellent English communication skills (verbal & written).

● Ability to handle multiple customers and tickets simultaneously while staying organized.

● Understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).

● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.

● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.

● A proactive, problem-solving mindset and the ability to manage multiple priorities.

Why WINIT

● Be part of a global leader in AI-powered Sales & Distribution solutions.

● Work in a role that blends technical expertise with customer interaction — no two days are the same.

● Learn and apply the latest AI tools to improve your efficiency and impact.

● Collaborate with talented teams in a culture that values innovation and continuous improvement.

● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.

If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.

Description:

We are seeking an experienced SAP BRIM - SOM consultant to join our team. The ideal candidate will have a comprehensive understanding of the SAP BRIM - Subscription Order Management (SOM) module along with a strong background in the design, configuration, and support of SAP systems.

Responsibilities:

1. Gather business requirement and implement the SAP BRIM - SOM module based on specific business requirements.

2. Develop end-to-end solutions for the SAP BRIM - SOM platform. This includes creating functional specifications, working with technical teams to develop solutions, and conducting unit and integration testing.

Space Matrix is a dynamic and innovative design consultancy that specializes in workplace design. Our mission is to be the No. 1 office design firm in Asia and to continue revolutionizing the delivery of design and build globally.

We have a company culture that is transparent, collaborative, innovative, progressive, honest and fast. Be part of the team that constantly challenges the industry norm and wants to be the best in the game. To find out more visit www.spacematrix.com

Purpose of the role:

As the Manager - Client Solutions, you will play a key role in acquiring new clients, leveraging your relevant sales experience to drive business growth, identify business opportunities, and deliver tailored solutions that exceeds client expectations. Your role will involve business development initiatives aimed at generating leads, increasing brand recognition, and boosting sales. In addition to meeting your own sales targets, you will play a critical role in securing new business to meet organizational goals, managing client relationships, and ensuring a seamless client experience.

Strategy Formulation:

Developing and executing client-focused approaches that drive business growth and ensure long-term client satisfaction. Key responsibilities include:

·      Conduct thorough analysis to understand client needs, preferences, and challenges.

·      Formulate strategies to increase client acquisition, retention, and overall revenue by identifying new business opportunities and leveraging the existing relationships to expand service offerings and upsell additional solutions.

·      Work closely with sales, design, and project management teams to align client solutions with organizational goals.

·      Staying informed about industry trends, emerging technologies, and competitors to anticipate market shifts.

·      Develop and maintain strong, long-term relationships with clients, ensuring high satisfaction and loyalty and to create strategies for consistent communication and engagement with clients, enhancing their experience throughout the project lifecycle.

·      Set clear, measurable objectives for client solutions strategies and track progress against these goals and make data-driven adjustments to improve outcomes.

·      Formulate strategies that enhance the company’s brand visibility in the market as a leading provider of client solutions through targeted campaigns and client success stories.

Business Operations:

·      Conduct market research to gather insights on clients, competitors in the Workplace Market Sector, industry trends, and upcoming projects while generating, tracking, and managing leads to secure new bookings.

·      Develop and deliver tailored pitches and presentations to meet client needs, collaborating closely with the Director and team members to successfully complete the sales cycle.

·      Contribute to creating business development tools, including proposals, presentations, and service offerings, to win new projects.

·      Represent Space Matrix by engaging with potential clients, project partners, and collaborators, identifying opportunities, building strong relationships, and fostering advocacy affiliations to enhance Space Matrix's competitive position.

Culture:

At Space Matrix, cultivating a strong culture is a core priority. As a leader within the Client Solutions team, you will be expected to:

·      Uphold and promote the collaborative and open communication culture that defines Space Matrix.

·      Collaborate seamlessly with colleagues across all our P&Ls to support sales processes, including lead qualification, strategy development, client outreach, pitch coordination, and guiding the sales process through to deal closure and signing.

·      Ensure that communication remains respectful and constructive, fostering a collaborative mindset among all teams.

What we are looking for:

·      You have a graduate or postgraduate degree in business, marketing, or a related discipline relevant to this role & you bring at least 5+ years of experience managing intricate sales cycles within B2B selling processes, particularly with multinational companies.

·      Proficient understanding of the Workplace Market Sector.

·      Experience working in architecture, interior design firms, or related industries.

• Looking for sr.java full stack developer
• java, springboot, angular 2/4/6/8, html and css
• experience with unit testing
• good exposure to oops

Job Description:

We are seeking a motivated DevOps intern to join our team. The intern will be responsible for deploying and maintaining applications in AWS and Azure cloud environments, as well as on client local machines when required. The intern will troubleshoot any deployment issues and ensure the high availability of the applications.

Responsibilities:

• Deploy and maintain applications in AWS and Azure cloud environments
• Deploy applications on client local machines when needed
• Troubleshoot deployment issues and ensure high availability of applications
• Collaborate with development teams to improve deployment processes
• Monitor system performance and implement optimizations
• Implement and maintain CI/CD pipelines
• Assist in implementing security best practices

Requirements:

• Currently pursuing a degree in Computer Science, Engineering, or related field
• Knowledge of cloud computing platforms (AWS, Azure)
• Familiarity with containerization technologies (Docker, Kubernetes)
• Basic understanding of networking principles
• Strong problem-solving skills
• Excellent communication skills

Nice to Have:

• Familiarity with configuration management tools (e.g., Ansible, Chef, Puppet)
• Familiarity with monitoring and logging tools (e.g., Prometheus, ELK stack)
• Understanding of security best practices in cloud environments

Benefits:

• Hands-on experience with cutting-edge technologies.
• Opportunity to work on exciting AI and LLM projects

COMPANY DESCRIPTION :

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!

JOB DESCRIPTION :

Company: NNIIT (On-Roll)

Salary: Upto 4LPA + Incentives

Job Location: Hyderabad (On site)

ROLES & RESPONSIBILITIES :

 Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

 Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day

 Understand customer needs and requirements.

Route qualified opportunities to the appropriate sales executives for further development and closure.

 Close sales and achieve quarterly quotas

 Research accounts, identify key players and generate interest.

 Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals.

 Perform effective online demos to prospects.

FAQs :

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000 INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 3 years of experience in Ed-tech K9 & K12 background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.

ADDITIONAL INFORMATION :

Seniority Level: Mid-Senior level

Industry: E-Learning Providers

Employment Type: Full-time

Job Functions: Sales, Business Development

Job Description:

• Monitor entire field and DC network, ensure smooth operations for various NMS systems
• Ensure timely alerts in case of any events or parameters crossing threshold
• Ensure timely publishing of relevant reports and statistics
• Keep NMS database updated as per network evolution
• Plan and upgrade HW capacity, SW version, redundancy, connectivity with network elements and other applications as required
• Test and deploy bug fixes, new features/products related to NMS applications
• Quickly troubleshoot any issues with NMS systems and provide RCA, implement AIs
• Analyse and assist business and tech teams with new data analytics
• Vendor relationship management for issues, upgrade, new product evaluation etc.
• Manage connectivity, capacity and redundancy for all applications & network
• Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.

Requirements:

1. Should have years of work experience in Telco / ISP background
2. Must have hands on experience in network monitoring and managing corresponding systems/tools
3. Must have in depth understanding of SNMP and various parameters to be monitored for smooth network operations and troubleshooting
4. Should have good understanding of TCP/IP, networking, switching and routing
5. Should have good understanding of MSSQL, MySQL DB, Windows server, basic OS & virtualization concepts
6. Should be good in at least one scripting language like Python
7. Should have work experience on Solarwinds or similar leading NMS system
8. Should have experience in planning and operations of distributed L3 network
9. Should be available 24*7 for emergency situations
10. Should be able to work in very late night for planned activities
11. CCNA/CCNP Certification is Preferred.
12. Understanding of FTTH, GPON & Wifi concepts is an advantage
13. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering

What you bring to the table

• Education: Bachelor's degree in IT, computer science or related
• Experience: 5-9 years of relevant experience for SSE role
• Exposure to microservices, API management tools like Swagger
• Must have experience in working on Agile Scrum teams in the past and exposure to any of the Agile project management tools like Jira, Mingle, RTC, TFS etc.
• Proficient in application log analysis.
• Experience Java/JEE Development - especially EJB 2.1 / 3.0, JDBC
• Experience with application servers such as JBoss AS or IBM WAS is an advantage
• Experience in SQL programing using PostgreSQL / MySQL /Maria DB and JPA (Annotation Based)
• Knowledge of build tools such as Maven or Gradle and of continuous integration tools such as Jenkins, Nexus
• Basic knowledge of web services (SOAP or REST) and web technologies (HTML, CSS, JS)
• Basic knowledge of containers like Dockers, basic knowledge of cloud infrastructure
• Ability to interact and coordinate with employees at different levels, different groups, and different geographical locations within the company
• Ability to support multiple existing applications as well as work on building new ones
• Ability to provide accurate project estimates and make recommendations on specific technologies to use based on business requirements
• Good verbal and written Communication.
• Readiness for short term Domestic and International Travels

Preferred

• Industry knowledge with respect to payments systems and processing in the Debit/Credit and Account based payments (EFT Switching) from different channels like POS, ATM or ecommerce, Card Management System and Real Time Payment Systems.
• Exposure to the Interchange Interfaces like Visa Net, MasterCard, BankNet
• Exposure to Interchange Simulators and Mandates Management.