Java Application-Support Engineer

As the Lead Solution Architect specializing in Telecom OSS (Operations Support Systems) and Roaming, you will play a pivotal role in designing, implementing, and overseeing the architecture of our telecommunications systems, particularly focusing on OSS and Roaming functionalities. You will lead a team of architects and engineers, collaborating closely with stakeholders to ensure that our solutions meet the highest standards of performance, scalability, and reliability.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Architectural Design: Lead the design and development of Customer Centric Telecom OSS and Roaming solutions, ensuring alignment with business objectives, industry best practices, and technological advancements.
• Technical Leadership: Provide technical leadership to a team of architects and engineers, guiding them in the implementation of robust and scalable solutions. Foster a culture of innovation, collaboration, and continuous improvement within the team.
• Solution Development: Collaborate with cross-functional teams including product management, software development, and operations to develop comprehensive solutions that meet the needs of our telecom infrastructure, with a specific focus on OSS and Roaming functionalities.
• Requirements Analysis: Work closely with stakeholders to understand business requirements and translate them into technical specifications and architectural designs. Conduct thorough analysis of existing systems and processes to identify areas for improvement and optimization
• Vendor Evaluation and Management: Evaluate third-party vendors and solutions, making recommendations based on technical feasibility, scalability, and alignment with business objectives. Manage vendor relationships and ensure adherence to contractual agreements and service level agreements.
• Quality Assurance: Define and implement quality assurance processes and standards to ensure the reliability, security, and performance of Telecom OSS and Roaming solutions. Conduct regular reviews and audits to identify and address any potential issues or vulnerabilities.
• Risk Management: Identify and mitigate risks associated with architectural decisions and implementation strategies. Develop contingency plans and escalation procedures to address any issues that may arise during the development and deployment of solutions.
• Documentation and Training: Create comprehensive documentation including architectural diagrams, technical specifications, and user guides. Provide training and support to internal teams and stakeholders to ensure proper understanding and utilization of Telecom OSS and Roaming solutions.
• Continuous Improvement: Stay abreast of industry trends, emerging technologies, and best practices related to Telecom OSS and Roaming. Proactively identify opportunities for innovation and optimization, driving continuous improvement initiatives within the organization.

MUST HAVE SKILLS:

1. Extensive experience (8+ years) in solution architecture, with a focus on Telecom OSS and Roaming systems.
2. In-depth knowledge of telecom protocols, standards, and technologies such as GSM, CDMA, LTE, SS7, Diameter, SIP, etc.
3. Proficiency in OSS/BSS systems, including but not limited to inventory management, network provisioning and improvememnt, service activation, billing, and mediation.
4. Strong leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization.
5. Experience with cloud technologies (e.g., AWS, Azure, GCP) and microservices architecture is highly desirable.
6. Relevant certifications such as TOGAF, TM Forum, or AWS Certified Solutions Architect are a plus.

Minimum Qualifications:

Bachelor's or master’s degree in computer science, Telecommunications, or a related field.

Minimum Experience:

8 years of relevant experience in Solution Architecture; Min. 3 yrs. as a Lead Solution Architect

Job Details

1. Design/Build engaging solution engineering designs for pre-sales engagements
2. Custom configure the Certa platform per client specification on demand
3. Build and streamline solution configuration processes with a focus on reusability using Certa’s proprietary coding studio leveraging JSON, XML and proprietary configuration engine
4. Understand client pain points and translate them to product requirements
5. Deliver ultra-responsive support to sales team for Direct and Alliances channels
6. Build team and lead efforts to implement very complex business rules in a demanding and exacting fast-paced environment
7. Develop customer ready solutions to demonstrate the value of the Certa platform for Third Party Risk Management, Anti-Bribery/Corruption, Anti-Money Laundering, Fraud, Merchant Onboarding, ESG, Contract Lifecycle Management and Asset Management use cases
8. Serve as liaison between sales, engineering, technology, product and clients
9. Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements, troubleshoot technical issues raised by customers, and build new features for the product

Requirements

1. Associate or Bachelor’s degree in Engineering or Science or Commerce
2. Coding experience and debugging are a must
3. Self-learning and inherently curious behavior traits
4. Comfortable in a fast-moving dynamic environment
5. Hands-on, get-it-done attitude
6. Independent operator capable of taking limited direction and applying the best course of action
7. 2+ year’s experience in leading technical and engineering resources
8. Proven track record of working in a customer-facing role
9. Possess advanced knowledge of no-code applications, advanced business rules engines, business intelligence and reporting tools, techniques and algorithm
10. Experience working with, and managing, stakeholders and customers
11. A high level of accuracy and attention to detail is required
12. Excellent communication and interpersonal skills
13. Willingness to work with complex, multi-divisional, multi-geographical customers
14. Ability to create structure in ambiguous situations and design effective processes
15. Design and build APIs to drive existing and new features for a web-based application

Required Technical Skills

1. Modern programming languages (e.g., Java, Javascript, Python)
2. Business Intelligence and reporting software 
3. Process Documentation and Data Visualization 
4. Development & management methodologies including Scrum, Agile, Kanban, and Jira
5. UI/UX experience, ability to work with designers/analytics
6. Well-versed with ERP & BSM systems such as Oracle NetSuite & Coupa 
7. Soap/Rest API Integration

Bachelor’s degree in Computer Science,

Information Systems or related field and/or equivalent relevant experience  Three years of progressively challenging experience working as a CC&B suite Senior Developer in solution architecture, project management, system design, development testing, implementation and support  Advanced knowledge in CC&B Java, C2M, Oracle Database, CC&B data model and Oracle Utilities Application Framework  Proficient in usingHibernateQuery Language, XAIIWSWeb Services, CCB Configuration Tools, web-based languages(e.g., HTML, XML, SOAP, JavaScript, etc.) and UNIX • Extensive experience with Oracle Utilities SDK and Eclipse 3.7 and with writing high performance, multi-threaded, critical java applications over large databases including Oracle 10g and Oracle 11g.  Proficient working knowledge of SQL and relational database concepts and developing stored procedures in Oracle 10g and Oracle 11g  Knowledge and understanding of software development life cycle and industry best practices  Proficient in the use of MicrosoftOffice applications  Experience should include multi-product implementations (CC&Bintegrations with MWM, MDM, WAM, CSS, etc).  Must have experience with otherintegrationsinvolvingthe XAI IWS interfaces  Must have in-depth knowledge of field order and field activities workflow, configuration and writing custom services  Must have prior experience implementing (mobile workforce) any other third party workforce tool with CC&B  Must have prior experience implementing CC&Bwith a customer portal 

• Experience on using Mendix Developer Studio for designing and developing Web-based
  applications
  Knowledge of web services
  Knowledge of export & importing data
  Knowledge of debugging the web services & microflows
  Understanding Data models and SQL Query Building
  Build applications using Schema Domain Entity Design, User Interface Development for
  Desktop, Tablet and Mobile devices
  Knowledge of building Microflows and Nanoflows and using Containers
  Understanding Data models and SQL Query Building
  Strong customer intrfacing and conflict resolution skills

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

Qualifications: 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently

We are looking for a Software Engineer - Java with experience in building high-performing, scalable, enterprise-grade applications.

You will be part of a talented software team that works on mission-critical applications. Software Engineer - Java roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle.

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure development is in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• BSc/BE/BTech in Computer Science, Engineering or a related field
• 2+ years Experience with Java
• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in the Spring Framework
• Experience as a Sun Certified Java Developer
• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
• Experience with test-driven development

More than 5+ years of relevant experience in Oracle Identity manager (OIM) development with Strong knowledge of Oracle Identity Governance 12c product Core and Advance Java, Linux, Weblogic 12c, SOA, Oracle Database.

Should have working knowledge on - Product Architecture, Security Architecture, Application Provisioning, Connectors development,  Request and Approval workflow development using SoD, Certification flow development, issue Troubleshooting , Audit and reporting development, Customization using Event Handler, Scheduler and Adapters, e

Experience: Minimum 1-2 Years

Location: Noida ( Permanent WFH)

Please find the JD :

• Expertise in ServiceNow Administration & Development
• Thorough understanding of ITIL/ITSM processes.
• Strong understanding of ServiceNow development platform including but not limited to ITSM, CMDB, change management, Problem management, custom development, etc.
• Ability to work on Servicenow enhancement requests in Jira.
• Manages and resolves incidents against ServiceNow applications
• Manages Instance Security, User/Group Access/Access Control Lists
• Performs routine maintenance to include performance monitoring and error identification/ remediation 
• Leads ServiceNow upgrade planning and execution
• Schedules and verifies instance clones
• Manages Update Set creation and migration
• Minimum 1-3 years of experience in ServiceNow configuration and administration.
• Provide Level 2 support on ServiceNow platform for users
• Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow management, orchestration, Cloud provisioning, etc.
• Perform core configuration tasks such as Add users, group, create workflow activities, configure alerts and notifications View, perform instance branding and customization, Monitor health, usage, and overall compliance of the application
• Experience in Platform Upgrades will be an added advantages
• Knowledge of scripting  ( JAVA ) and APIs would be desired