Java Application-Support Engineer

Director of Engineering — Flights Platform

AI-First Travel Commerce · High-Scale Distributed Systems · Marketplace Infrastructure

🌏 The Problem Space

A flight search looks trivially simple. It is anything but.

Every query you fire triggers a choreography of distributed systems operating in real-time — integrating with a dozen airline GDS/NDC providers, computing dynamic fares across inventory buckets and fare rules, ranking thousands of itineraries by relevance and business intent, and returning a ranked, priced, bookable result set — all in under 100ms.

→ Millions of search queries per minute

→ <100ms end-to-end SLA with external API dependencies

→ High-value transactions — a bug here means a missed booking, not a failed render

→ Pricing errors erode trust faster than any other failure mode

We are rebuilding the Flights platform as a real-time commerce engine for Bharat — AI-native from day zero, built to power both B2C consumer journeys and high-stakes B2B enterprise corridors.

This is a once-in-a-decade opportunity to build national-scale flight infrastructure from first principles.

🧠 What You Will Own

You will own the full Flights platform — systems, architecture, and the teams that build them.

Core System Domains:

•Search Systems — high-throughput, low-latency query pipelines returning ranked, bookable options

•Pricing & Fare Engine — dynamic pricing logic, fare rules, promotional overlays, and real-time validation

•Booking & Ticketing — transaction-critical flows requiring strict consistency, idempotency, and zero data loss

•Airline Integrations — managing unreliable external GDS/NDC APIs with retries, circuit-breakers, and reconciliation

•Post-Booking Flows — cancellations, modifications, refunds — correctness at the margin is non-negotiable

Platform Scope:

•High-scale APIs serving consumer apps, B2B enterprise clients, and third-party partners

•Event-driven state machines managing booking workflows across async boundaries

•Observability and reliability infrastructure across all mission-critical flows

Team Scope:

•Lead 15–30+ engineers across multiple product and platform teams

•Manage Engineering Managers and Principal/Staff engineers

•Own hiring, org design, and technical direction

⚙️ Core Engineering Challenges

This role is fundamentally about making the right trade-offs under uncertainty — at scale.

Latency vs. Accuracy — when do you serve a cached fare vs. call a live airline API?

Availability vs. Consistency — graceful degradation at booking time vs. strict price validation

Cost vs. Performance — when is an external API call worth it vs. a cache hit?

Scalability vs. Simplicity — the best system is the one your team can reason about under incident

🤖 AI-First Engineering

AI is not an afterthought. It is load-bearing architecture.

•LLM-powered pricing intelligence — dynamic fare prediction and demand signals

•RAG pipelines for fare rules, refund policy, and support automation

•Agentic booking resolution workflows — autonomous exception handling at scale

•MCP-based orchestration layers for multi-provider integration

⚖️ Key Responsibilities

Architecture & Distributed Systems

•Design and evolve sub-100ms distributed query systems serving millions of concurrent searches

•Build fault-tolerant booking pipelines with strong consistency and durability guarantees

•Drive Kafka-based event architectures for booking state management

Reliability & Observability

•Own 99.99%+ availability for booking and pricing systems

•Build deep observability — metrics, distributed tracing, structured logging, SLOs/SLAs

•Lead post-incident reviews and drive systemic reliability improvements

Business Partnership

•Partner with Product, Revenue, and Partnerships to translate commercial goals into architecture

•Influence platform roadmap, supplier strategy, and long-term technical investment

🛠️ Technology Stack

Backend: Java · Kotlin · Go · Python

Architecture: Microservices · Event-Driven (Kafka) · gRPC

Data: Redis · Aerospike · DynamoDB · Elasticsearch

Cloud: AWS (EKS, EC2, S3)

Observability: Prometheus · Grafana · OpenTelemetry

👤 Who You Are

•12–16 years in backend/distributed systems; 5+ Years in an Engineering Leadership role, led teams of 15–50 engineers

•Built and scaled large B2C + B2B platforms — Travel Tech, FinTech, or high-scale Consumer

•Deep expertise in real-time systems, marketplace dynamics, and external API integration

•Tier-I institute background strongly preferred (IIT / IIIT / NIT / IISC / BITS / VIT / SRM — CSE/ISE)

🚀 Why This Matters

Build national-scale infrastructure for 1.4 billion people

Sit at the intersection of AI · distributed systems · marketplace economics

Define the future of travel commerce in India — from architecture to product

Job Description: Education Counsellor

We are looking for a driven and people-focused Education Counsellor to join our team. The ideal candidate will excel at identifying potential students, understanding their needs, and guiding them toward the right educational solutions. You will play a key role in driving admissions by generating leads, engaging with prospects, and nurturing them through the decision-making journey.

Responsibilities

Identify and qualify potential students through various lead-generation channels.

Prospect new leads via cold calling, follow-ups, events, referrals, and digital outreach.

Understand student/parent needs and recommend suitable programs or courses.

Engage with key decision-makers and build strong advisory relationships.

Maintain accurate records of interactions, updates, and progress in the CRM system.

Achieve monthly targets and contribute to the overall growth of the admissions pipeline.

Qualifications

Bachelor’s degree or equivalent experience.

2+ years of experience in counselling, sales, or customer-facing roles.

Strong communication and interpersonal skills with the ability to influence decisions.

Experience using Salesforce or similar CRM platforms.

Ability to work independently, meet targets, and manage multiple leads effectively

Salary -35k-38k CTC (2+ year exp)

Shift : 10AM-7PM

Week off-Sunday

Location: PADMANABHANAGAR, Bengaluru

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

What This Role Offers

• Direct access to founders — plus the runway to build your own e-comm brand.
• Creative freedom to experiment with formats, hooks, and trends — and ship fast.
• Massive visibility — your work will reach millions across India and the world.
• A front-row seat to scaling a fast-growing, publicly listed fashion brand.

Not the Right Fit If You

• Don’t understand technical concepts like Browser mechanics, Database management, Security.
• Need heavy scripting or step-by-step creative direction to ship.
• Haven’t contributed to Open Source before.
• Want a purely managerial/strategist role with minimal hands-on creation.

Pro Tip: share your portfolio of past tech products you’ve made and notice our speed at responding ;)

What Makes You the Perfect Fit:

• Technical Foundation: BSc in Computer Science (or equivalent) and prior experience as a Software Engineer—comfortable reading and writing code when needed
• Automation & No-Code Expertise: Proven track record implementing at least two enterprise-grade SaaS or no-code tools (e.g., Coda, Zapier, Make.com, n8n) across multiple teams
• Process-First Mindset: You see operations as a canvas—love mapping workflows, spotting bottlenecks, and reimagining end-to-end processes
• Cross-Functional Communicator: Skilled at translating technical capabilities into clear business solutions, training non-technical stakeholders, and fostering user adoption
• Continuous Learner: Passionate about evaluating the latest AI and automation platforms—constantly asking, “How can this tool make us faster, smarter, and more resilient?”

Why Work With Us & What’s In It For You

• End-to-End Problem Solving: You’ll get to deconstruct real-world retail challenges—from inventory bottlenecks to customer experience gaps—fueling your curiosity and sparking ideas for building your own SaaS ventures down the road.
• Deep Customer Insight: By collaborating closely with frontline teams and engaging directly with customers, you’ll develop a keen understanding of business grievances and the “voice of the customer,” sharpening your ability to design solutions that truly matter.
• Avant-Garde Tool Playground: This isn’t a sandbox—it’s a live environment. You’ll have the freedom and support to evaluate, pilot, and roll out cutting-edge AI and SaaS platforms in mission-critical contexts, measuring impact in real time.
• High-Impact Role: You’ll be the catalyst for digital transformation across every function of a fast-growing public company.
• End-to-End Visibility: From sourcing raw materials to delighting end-customers, you’ll see firsthand how your solutions ripple through each stage of our business.

What You’ll Do:

• Drive Process Reforms: Map existing workflows across Sales, Sourcing, Retail, E-commerce, Marketing, Accounts, Finance, Legal, and other functions—identify inefficiencies and redesign for speed, accuracy, and scalability.
• Document & Diagram Workflows: Create clear process documentation and visual workflow diagrams for every automation and tool integration to ensure transparency and maintainability.
• Produce Training Content: Develop short, engaging video tutorials and introductory demos that walk teams through new SaaS/no-code tools and AI workflows, ensuring rapid adoption and self-service capability.
• Implement Modern SaaS using Vibe Coding & No-Code Solutions: Lead the roll-out of platforms such as Coda, Make, Zapier, n8n, and generative-AI services—build custom dashboards, automated notifications, data integrations, and self-service portals for each department.
• Cross-Department Collaboration: Partner with stakeholders from every team to define requirements, pilot new systems, gather feedback, and scale solutions—ensure adoption through workshops, documentation, and ongoing support.
• Prototype & Experiment Rapidly: Develop proof-of-concept automations and AI workflows; conduct quick A/B tests to validate impact on KPIs like turnaround time, error rates, and employee satisfaction.
• Scale & Standardize: Once a tool or process shows positive ROI, establish best practices, security guidelines, and governance frameworks to ensure consistency and compliance across the organization.

About Us:

hBits is India’s most experienced real estate fractional ownership platform backed by several strategic Industry titans in the Real Estate, Wealth Management & Distribution Technology and VC space. We are democratizing and digitizing investments in commercial real estate. hBits’ has also received Real Estate AIF license from SEBI. hBits' goal is to build a global digital exchange for real estate. Our team comprises ambitious graduates from Harvard, Stanford, and IIMs as well as experienced professionals from top corporates like HDFC, HSBC, Piramal and Cushman & Wakefield. hBits has an AUM of around Rs. 500 crore and has investors from across India as well as NRIs from Singapore, Gulf, Europe, and USA.

Job Title: Software Engineer-Frontend (React.js, TypeScript, Next.js, Tailwind CSS)

No. of openings - 5

Job Description:

We are seeking a highly skilled Frontend Software Engineer with expertise in React.js,

TypeScript, Next.js, and Tailwind CSS to join our development team. As a Frontend

Software Engineer, you will be instrumental in designing and building modern,

responsive web applications that provide an exceptional user experience. Your

proficiency in these technologies, including Tailwind CSS, will be vital in shaping the

front-end of our projects.

Responsibilities:

● Collaborate with product managers, UX/UI designers, and backend developers to

understand project requirements and translate them into user-friendly, responsive

web applications.

● Design, develop, and maintain web applications using React.js, TypeScript,

Next.js, and Tailwind CSS, ensuring high-quality code and adherence to best

practices.

● Implement and maintain consistent design patterns and user interface

components for a visually appealing and cohesive user experience.

● Optimize web applications for performance and responsiveness, addressing

issues related to load times and browser compatibility.

● Work with RESTful APIs and asynchronous data fetching to integrate frontend

components with backend services.

● Conduct comprehensive testing, including unit testing and end-to-end testing, to

ensure the reliability and correctness of the frontend code.

● Debug and resolve issues and bugs, collaborating with the development team to

ensure a smooth development and testing process.

● Stay up-to-date with the latest frontend development trends, tools, and best

practices and share your knowledge with the team.

● Collaborate with the team to conduct code reviews and maintain code quality

and consistency.

● Adapt to changing project requirements and priorities, contributing to the

continuous improvement of the development process.

Qualifications:

● Bachelor's degree in Computer Science, Software Engineering, or a related field.

● Proven experience as a Frontend Software Engineer with a strong focus on

React.js, TypeScript, Next.js, and Tailwind CSS development.

● Strong proficiency in JavaScript and modern web development tools and

libraries.

● In-depth knowledge of React.js and its ecosystem, including state management

libraries (e.g., Redux).

● Proficiency with TypeScript for type-safe coding.

● Experience with Next.js and server-side rendering (SSR) for optimized

performance.

● Strong expertise in Tailwind CSS for efficient and maintainable styling.

● Familiarity with version control systems, such as Git.

● Experience with responsive web design and mobile-first development principles.

● Strong problem-solving and debugging skills, with a keen attention to detail.

● Effective communication and teamwork abilities, capable of collaborating with

cross-functional teams.

● Enthusiasm for staying up-to-date with the latest frontend development trends

and technologies.

If you are a passionate Frontend Software Engineer with expertise in React.js,

TypeScript, Next.js, and Tailwind CSS, and are dedicated to delivering exceptional user

interfaces, we encourage you to apply. Join our team and contribute to the development

of high-quality web applications that provide outstanding user experiences.

Job Title: Software Engineer-Backend (Node.js)

No. of openings - 5

Job Description:

We are looking for a skilled Backend Software Engineer with experience in Node.js to

join our development team. As a Backend Software Engineer, you will play a key role in

building and maintaining the server-side components of our software applications. You

will work collaboratively with other team members to ensure the reliability, performance,

and scalability of our backend systems.

Responsibilities:

● Design, develop, and maintain server-side applications and APIs using Node.js.

● Collaborate with cross-functional teams, including front-end developers, product

managers, and QA engineers, to understand project requirements and deliver

high-quality solutions.

● Write clean, well-documented, and efficient code following coding best practices

and established coding standards.

● Ensure the security and integrity of backend systems and data.

● Optimize and improve the performance of existing backend services as needed.

● Troubleshoot and resolve technical issues, bugs, and performance bottlenecks.

● Participate in code reviews to maintain code quality and provide constructive

feedback to peers.

● Stay informed about industry trends and emerging technologies related to

backend development.

● Collaborate with DevOps and infrastructure teams to ensure smooth deployment

and operation of backend services.

● Contribute to the ongoing improvement of development processes and

methodologies.

Qualifications:

● Bachelor's degree in Computer Science, Software Engineering, or a related field.

● Proven experience as a Backend Software Engineer with a focus on Node.js

development.

● Proficiency in Node.js and its ecosystem, including Express.js or similar

frameworks.

● Experience working with both relational and NoSQL databases.

● Familiarity with RESTful and/or GraphQL APIs.

● Knowledge of version control systems, such as Git.

● Strong problem-solving and debugging skills.

● Excellent communication and teamwork abilities.

● Self-motivated and adaptable, with a passion for learning and keeping up with

industry trends.

If you are a dedicated Backend Software Engineer with expertise in Node.js and a desire

to work on exciting projects, we encourage you to apply. Join our team and contribute to

the development of cutting-edge software solutions that meet the needs of our users

and clients.

Job Description: Customer Service Executive (Hindi Voice Process)

Company: Hippdocloud Technologies

Location: Visakhapatnam

Experience: 0-1 year

Qualification: Any Graduate

Job Overview:

As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.

You will handle customer inquiries, resolve complaints, and provide information about company products and services.

The role involves communicating with customers primarily through voice calls.

Responsibilities:

Handle incoming customer calls and provide assistance in a professional and courteous manner.

Address customer inquiries, complaints, and provide appropriate solutions.

Maintain accurate and detailed records of customer interactions and transactions.

Collaborate with team members and other departments to ensure customer satisfaction.

Stay updated on company products, services, and policies to provide accurate information to customers.

Follow communication scripts and guidelines to ensure consistent and effective customer interactions.

Identify and escalate priority issues to the appropriate department or supervisor.

Provide feedback and suggestions for process improvements to enhance customer experience.

Requirements:

Fluency in Hindi and Telugu languages is essential.

Excellent verbal and written communication skills in Hindi.

Strong customer service orientation and problem-solving skills.

Ability to handle customer inquiries and complaints with empathy and professionalism.

Basic computer skills and familiarity with CRM systems.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Prior experience in customer service or call center roles is preferred but not mandatory.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.

• Design and implementation of the overall web architecture
• Pixel-perfect implementation and integration of our approved user interface
• Design and construction of REST API
• Build efficient, testable, and reusable PHP modules
• Design and deployment of database
• Integration of data storage solutions including various databases, blob stores, key-value pairs, etc.
• Solve complex performance problems and architectural challenges
• Ensuring the entire stack is designed and built for speed and scalability
• Design and implementation of continuous integration and deployment
• Handle overall website deployment and build process
• Work closely with different stakeholders to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.

• 3-5 years of experience in web development and coding within a cross-disciplinary environment
• Good at writing HTML, CSS,Bootstrap and JavaScript. Being up on the latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
• Good experience in JQuery, JavaScript
• Must have exp. on PHP, MYSQL, MVC, Linux, logging, Unit testing, Subversion, Restful/soap
• Experience with Source Control tools (Subversion
• Expert in back-end programming language PHP with Laravel framework and IDE
• Good experience in JQuery, JavaScript.
• ReactJS, AngularJS or VueJS would be preferred
• Experience with Source Control tools (Subversion)
• Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/ syntaxes/ libraries
• Database design and management with No-SQL, Mysql, including being up on the latest practices and associated version
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Familiarity with a relevant and globally supported framework both front-end and back-end
• Thorough understanding of user experience and possibly even product strategy
• Experience implementing testing platforms and unit tests
• Proficiency with version control system preferred Git
• Appreciation for clean and well-documented code
• Experienced in full web development life cycle from requirements gathering to Server management and deployment for the relevant environment
• WordPress Experience is a plus.
• Understanding of SEO principles.

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.

The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

As a Product Analyst, you will be responsible for synthesizing data to provide actionable insights to the leadership and the product team to influence strategy and growth.

• Providing key data inputs needed for launching the product
• Monitoring the performance of new features and recommending iterations based on your findings
• Defining metrics we need to drive, setting up targets and tracking the progress of our products
• Researching on competition and players across the world to benchmark metrics and set goals
• Conducting customer interviews to understand the customer journey and mapping it to certain patterns we notice in our data
• Analysing root cause and debugging for metric deviations and bugs
• Building dashboards and tools, crafting analyses to make better decisions
• Working with other teams - engineering, data analysts, content closely for setting up, measuring and tracking product metrics
• Evaluating tools to measure product metrics and being a key member in setting up tools working with other teams
• Being the gatekeeper for ensuring data governance around the organization
• Other usual tasks like creating and maintenance of reports and dashboards for ongoing performance tracking

Desired Candidate Profile

• BTech Graduate from good institutes
• Experience in product analytics is a plus (0-3 years)
• Prior experience in a data analysis related profile for an e-commerce/internet company
• Strong analytical skills
• Ability to use SQL or reporting tools to derive actionable insights from user behavior
• Strong passion for analytics and problem solving
• A strong bias for action
• Understanding the common metrics used in the internet industry along with business growth metrics such as retention, churn, CAC, CLTV, etc