Java Application-Support Engineer

1. Design patterns- socket communication/ micro services architecture 
2. Caching - REDIS MEMCACHED etc
3. Database - MONGO, SQL etc. min 2yrs experience with these.
4. Features created for large concurrent requests.
5. Node Js, Go lang any asynchronous programming language min 2 yrs exp with any one of them.
6. Message Queues - RABBIT MQ, Kafka etc.

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

Experience and Required Skill Sets: 

1      Solid experience in software design and development using Microsoft ASP.NET framework, C#, Visual Studio, and in writing clean, readable, and easily maintainable code

2      5+ years of experience in WCF, WPF, VB.NET, SQL Server, JQuery, Angular 10 and above.

3      5+ years of experience in developing highly scalable REST/Web APIs

4      5+ years of experience in developing highly efficient SQL/NoSQL Queries

5      5+ years of experience in Relational and Document databases

6      Strong understanding of object-oriented programming and possess strong fundamental design principles for building a scalable application.

7      Experience in using the MVC framework, working knowledge in APIs, and Service Oriented Architecture

8      Strong understanding of object-oriented programming and possess strong fundamental design principles for building a scalable application.

9      Experience in Angular version 10 and above is required 

10   Expert in SQL programming & Database Design (Stored procedure, Function, Trigger, Constraints, Replication) 

11   Strong ability in HTML and JavaScript (AJAX, DOM)

12   Development experience with data integration technologies including REST, SOAP, JSON, XML

13   Expertise in programming and usage of any unit testing framework. Expertise in integration testing and continuous integration.

14   Experience working in a DevOps environment will be an added advantage.

Responsibilities: 

•       Ability to create complex, enterprise-transforming applications that meet and exceed client expectations. 

•       Responsible for the bottom line. Strong project management abilities. Ability to encourage the team to stick to timelines.

•       Follow best-in-class coding practices and review the solutions vis-à-vis the requirements and technical specifications.

•       Should demonstrate strong client interfacing capabilities like emails and calls with clients in the US/UK

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

• Translate designs and wireframes into high quality code
• Design, build, and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Masters India is a licensed GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. As of now, Masters India comes under top 5 GST Suvidha Provider which was appointed by GST Council of India. The company aims is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India –A Family Business Spanning Decades. We are part of a business group established by Shri Chandra Prakash Agrawal in 1978. Mr Agarwal established the second copper melting plant in Delhi and since then, we have continuously grown. Masters India was established in 1999 and presently,   manufactures   aluminium   wire   rod,   sheet   and foil. Family   has manufacturing facilities  in Delhi, Rajasthan and Maharashtra. We also have operations in Healthcare, Hospitality and IT sector.

Key Responsibilities:

1. Onboard enterprise customers for solutions delivered by Masters India.
2. Project Manager for integration projects undertaken for enterprise customers.
3. Maintain highest standards of customer support to be provided
4. Follow up for resolution with DEV/QA team on the issues raised by the customer.
5. Continuous customer success approach with zero attrition to be ensured
6. Filing GST Returns for enterprise customers
7. Providing Reconciliation Statement to the clients.
8. Resolving queries related to E-invoice and EWB for clients

• Should have highly developed all round interpersonal skills. ·
• Should have impeccable communication skills. ·
• Excellent communication, presentation, networking and negotiation skills.
• Customer service oriented with a positive, well-motivated attitude. ·
• Conscientious, hard-working and driven mindset to improve sales and activity performance beyond targets.

Mogi I/O (www.mogiio.com), a Delhi based video delivery SaaS venture, is looking for a Full-stack /mean stack developer, both for an internship role.

A candidate should be high performance, high energy. He would work on core video and image tech. Should be a hands-on Full Stack or mean stack coder.

Experience – Any experience in Back end working on NodeJs and MongoDB.

Some core requirements -

• Should be a hands-on Back end- NodeJs and MongoDB, with experience in building real world applications.
• Highly curious, ability to learn and implement new technologies independently
• High ownership and impact-driven, capable of juggling multiple things
• Effective team player, able to mentor and learn from teammates.

Technical Proficiency - MongoDB, Node.js

Location – Work from Office (Saket, Delhi)

Compensation -

10k-12k per month based on interview performance and skill set, opportunity to convert to full time post internship completion.

Pre-Placement Offer(Performance based).

• Bachelor’s or Master’s degree in Computer Science or Engineering, 
• 4-8 years of hands-on Experience in React native js  
• Develop Hybrid Apps using React Native and integrate them with back-end services.
• Navigation model in Mobile apps.
• Minimum 3yrs of exp in building React native apps for android and iOS Solid understanding of iOS and Android ecosystems.
• Must have worked on hardware integration with the apps.
• Understanding of various navigation models in mobile apps Good at debugging, testing, performance optimization.
• Interpersonal skills: good team player, ready to take challenges ability to deliver in a fast-paced environment
• Able to build and maintain awesome react native applications with good code quality
• Implement pixel-perfect UI's that match designs.
• Work with native modules when required.
• Have developed at least 1 iOS/Android app which has been deployed in both Appstore and Google Play
• Excellent understanding of solid coding skills in React Native)
• Have a good understanding of REST APIs
• Good Communication

https://www.srclogix.com/">SourceLogix  - is a California based software development company. Founded in 2007, we have successfully built our client base with our values: Talent. Team. Trust.

SourceLogix experts help Fortune 500 clients in the areas of SaaS, eCommerce, VoIP, CRM, Transaction systems & Predictive Analytics.

Our CRM solutions division is the best-in-class salesforce consulting team that helps customers with their CRM needs. 

We are looking for a Certified Salesforce Admin with 3-5 years of experience. You will be a fractional & remote admin for multiple clients.

You will work with our team and end clients to ensure that the customer requirements are understood and implemented as expected. You will coordinate with the rest of the CRM team and demonstrate: collaborative, problem solving, sophisticated design and build a solution per the client’s requirements.

• Salesforce certifications (Salesforce Certified Admin) - must have.
• Bachelor’s degree in computer science or other related disciplines.
• Passion to create & deliver great software with a strong sense of ownership. 
• Strong knowledge of JSON, XML, JavaScript, CSS2 & CSS3, HTML5 &  jQuery.
• 3-5 years of experience as a salesforce admin - importing bulk data, customizations, user maintenance, lead entry and maintenance, dashboards/report creation per customer requirements.
• Demonstrated experience working with relational databases and ETL tools.
• Familiarity with the Lightning component framework.
• Understand business requirements & effectively translate them into technical requirements.
• Strong organizational skills. Ability to prioritize tasks and work in a dynamic, fast-changing environment.

• Experience with CI/CD - Build & Release process.
• Experience with Agile/ Scrum based development.

• Collaborate with different departments and resources to translate business needs to solutions, dashboards, and reports.
• Create and maintain dashboards and reports per client requirements.
• Create user documentation for all dashboards and reports created.
• Configure and customize the client’s salesforce.com instance.
• Assist with the migration of data from other CRMs and cloud systems into Salesforce.com.
• Assist with Salesforce training for new users.
• Be responsive to change, adapt quickly with a talented team, and work efficiently & remotely.

• Competitive salary - based on experience.
• 100% remote work. All you need is a good laptop, headset, and internet connectivity.
• Make a direct impact & build an award-winning Salesforce platform.
• Awesome culture! We are a friendly & collaborative team with a learning and growth mindset.