Java Application-Support Engineer

6 to 12 years of HR experience covering both strategic and operational HR

Proven experience scaling HR for multi-location / multi-state teams in fast-paced environments

End-to-end recruitment ownership (full-time, contractual, campus, interns)

Hands-on expertise in PMS (goal setting, performance reviews, feedback cycles)

Experience managing HR operations (onboarding, exits, payroll coordination, vendors)

Proficiency in HRIS/ATS, HR digitisation & people analytics/reporting

Strong stakeholder management, communication & leadership partnering

Bachelor’s degree in HR / Business / Psychology (MBA preferred)

Fluency in English & Hindi and willingness to travel

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.

Catalyst IQ is hiring for one of the leading Fintech companies in India.

About company: We are India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments,commerce, banking, investments, and financial services. Its investors include Softbank, AntFinancial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital.

About the team: Central Design Team

Our Central Design team is responsible for all the Product Design and Research work related to various products. The team mainly looks at the design of the our consumer app and the products in the Merchant Ecosystem comprising of the EDC and POS Devices, the Golden Gate app (the FSE ecosystem), the Unified Merchants Portal (UMP), Net Banking Panel, different deltas and various products are aligned with each of the Deltas.

About the role:

As a product designer, you will be in a fast paced environment, and your day-to-day tasks will consist of engaging with product managers and other stakeholders, to understand the requirements and creating well designed flows, high and low fidelity prototypes,and visual interfaces for a good user experience. You will use your knowledge of design, expertise and skills to design products for these specific responsibilities assigned to you.

Expectations/Requirements:

· Work closely with cross-functional teams to gather and understand business and feature requirements.

· Translate requirements from the PRDs into concepts into wireframes and mock-ups that lead to intuitive user experiences.

· Design and deliver wireframes, user stories, user journeys, and mock-ups optimised for a wide range of devices and interfaces.

· Request and drive user research/usability tests as needed. Collaborate with all stakeholders on high fidelity interactive prototypes, design validation and improvement.

· Work with development team to ensure high quality designs are fully actualised.

· Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and software developers.

· Staying up to date with the latest trends in product design.

· Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience.

Superpowers/ Skills that will help you succeed in this role

· A degree in design, or equivalent experience in Design. Minimum 8+Yrs of Industry experince.

· Professional experience in User Experiences on web and mobile applications.

· Have worked in a product company ecosystem.

· Deep understanding of design processes and research methodologies.

· Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined design in a short time.

· Proficient with the tools in Design and Prototyping (Figma / Sketch).

· Fast learner and extremely self-motivated to lead. Ability to handle multiple projects in an agile, fast and dynamic environment.

Why join us?

· A collaborative output driven program that brings cohesiveness across businesses through technology

· Improve the average revenue per use by increasing the cross-sell opportunities

· A solid 360 feedback from your peer teams on your support of their goals

· Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Testsigma is built to make test automation effortless. We are a fast-growing, product-based startup backed by leading global Investors like Accel, STRIVE and Marquee Angels. 

We are the first open-source test automation platform built out of India and competing with global giants. With product-market fit and a terrific team, we’re poised to capture the global market for AI driven, cloud-based test automation platforms.

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms.

Job Description

As a technical writer, you will work on creating clear and concise guides for Testsigma customers, partners, and developers. You will be responsible for communicating complex information in an easily understood manner, without relying on jargon. Your role will involve collaborating with fellow writers and internal business partners (such as product managers, UI designers, and software development engineers) to strategize, participate in content development and quality governance efforts, and develop content for our ecosystem. 

Responsibilities

• Builds high-quality, rich technical content in easy-to-understand plain, clear and simple language.
• Develops a solid understanding of the product to try, code, test out and also simulate user’s behavior for videos.
• Works with design, product, and engineering team to create great documentation for all Testsigma products
• Don’t shy away from setting up the IDEs and debugging a few lines of the code.
• Be comfortable with handling shifting priorities and pivoting when required.
• Review content in terms of logical flow and completeness of document.
• Standardize documentation process across the organization

Requirements

• 1 year of Dev/Testing/Automation experience 
• Have an understanding of computer science or automation testing fundamentals.
• 2-4 years of experience in building technical documentation, API documents, or technical content for SaaS companies.
• Excellent skills in grammar, minimalist documentation design, and effective information architecture.
• Experience writing, editing, researching, and planning software documentation.
• Sound knowledge of version control (Git), software development lifecycle, DevOps(Jenkins), and testing practices.
• Comfortable with IDE’,, APIs, programming languages(any) to understand the concepts and convert to user understandable formats.
• Experience using the Linux shell
• Be a team player - work with our world-class engineers to come up with creative and elegant documentation to help users with complex problems.
  
  Candidates from SAAS, Technology product background prefered.

Graphene is an award-winning AI company, developing customized insights and data solutions for corporate clients. With a focus on healthcare, consumer goods and financial services, our proprietary AI platform is disrupting market research with an approach that allows us to get into the mind of customers to a degree unprecedented in traditional market research.

Graphene was founded by corporate leaders from Microsoft and P&G and works closely with the Singapore Government & universities in creating cutting edge technology. We are gaining traction with many Fortune 500 companies globally.

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the few start-ups which are self-funded, yet profitable and debt free.

We already have a strong bench strength of leaders in place. Now, we are looking to groom more talents for our expansion into the US. Join us and take both our growths to the next level!

• Primary Purpose: As part of a highly productive and creative AI (NLP) analytics team, design and develop web applications and SPA’s i.e., UI/UX, and underlying backend – API’s, security framework, scalable microservices etc.
• Daily Grind: Interface with the product manager, project managers, and the engineering team to achieve sprint goals on the product roadmap.
• Career Progression: Senior Full Stack Engineer, Technical Architect

• Work in a product-development team capable of independently authoring software products.
• Guide junior programmers, set up the architecture, and follow modular development approaches.
• Design and develop code which is well documented.
• Optimize of the application for maximum speed and scalability
• Adhere to the best Information security and Devops practices.
• Research and develop new approaches to problems.
• Design and implement schemas and databases with respect to the AI application
• Cross-pollinated with other teams.

HARD AND SOFT SKILLS

Must Have

• Problem-solving abilities
• Extremely strong programming background – data structures and algorithm
• Angular/React, Strong UI/UX skills
• Very strong python background, TDD, CI/CD,
• Software design skills i.e., OOPs, design patterns
• SQL, NoSQL – design of schemas and databases
• Microservices architecture, Cloud native apps

Good to Have

• Enterprise Design Patterns
• Distributed Systems
• Exposure to ML and Data Science
• Docker, Kubernetes, AKS, Kafka, Graph databases