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Job Location: Ahmedabad - WFO
Job Description:
We are looking for an E-commerce Specialist to join our team. You will manage our clients’ accounts on Amazon and solve any arising doubts or queries.
As an Ecommerce Specialist, you should have excellent multitasking skills to handle all of our clients’ accounts in a cohesive way. If you have a creative way of thinking and of presenting our clients’ brands through multiple online selling channels, we would like to make you part of our team. Ultimately, you should be able to ensure our clients' marketplace accounts are in order and that their business is running smoothly.
Responsibilities:
- Manage all marketplace accounts and listings.
- Resolve any errors/issues arising in the account.
- Able to create/manage cases and solve complex listing-level issues
- Create and manage the product listings across channels.
- Research keywords, competition, and optimize product listings organically.
- Prepare weekly and monthly sales and traffic reports.
- Collaborate with the Amazon Ads team to share data analytics.
- Collaborate with clients to address any queries arising from managing the marketplace account.
- Stay up-to-date with best practices
Job Description-Supply Chain Executive
- Establish and lead execution of operation strategy; reduce supply chain complexities
- Manage all supply chain related activities to ensure accurate delivery of products in all sales channels
- Minimizes sales returns/damaged goods and short-expiry goods by monitoring returns, developing a depletion plan and avoiding overstocking the points of sales
- Develop and maintain an excellent rapport with key stakeholders such as clients, suppliers, community organisations, regulatory bodies etc
- Making inventory plans, monitoring current stock and FG level, resource allocation as per budget etc.
- Supervise logistics from the plant to each city warehouse to ensure in-time deliveries
- Supervise intra-city day-to-day logistics as per the distribution plan which includes creating a daily dispatch plan, transportation of FGs to retail stores and ensuring timely delivery to retail stores
- Overseeing warehouse Management, ensuring statutory compliances are met and optimizing warehouse operations
- Monitoring performance of SCM & logistics operations by analyzing parameters like transportation costs, damages, TAT, order fulfilment rate etc.
- Proactively identify process gaps in SCM & logistics operations and find opportunities for optimization by continuously monitoring SCM Metrics
- Liaising and convincing external stakeholders like transportation service providers, dealers etc. about the terms of engagements.
Experience, Qualification, and Skills required:
- Minimum 2-3 years of experience in the Supply chain management department
- Any Graduate
- Strong analytical ability, Proficient in advanced MS Excel, able to build analytical models
- Ability to understand business problems and convert that into data analytic problems
- Understanding of inventory management and planning
- Good understanding of marketplace seller panels
- Good understanding of Shopify and backend
- Overall co-ordination of all orders, vendors and supply chain backend
- Work with Operation Manager on regular basis
- Prepare bi-weekly reports
- Customer Analytics
- Constantly cross verify payment gateway settlements
- Handle operational queries, dispatches and on time customer success