Ecommerce Executive

Tranzact is a a cloud-based B2B Business platform for Indian Manufacturing & Trading SME's. TranZact brings different teams of SMEs on a single platform where they can collaborate efficiently to manage their entire business.

Responsibilities:

● Making conversation with the prospective SME business owners and moving them to a

product demonstration

● Develop and maintain effective relationships with all key stakeholders of the company.

● Collaborate with all internal and external teams and perform troubleshooting on all client

issues and ensure timely resolution.

● Close sales with qualified leads to generate new business and ensure the client’s needs

are met

● Encourage potential clients to buy premium products and close the best possible deal

● Build customer relationships with existing clients by reaching out via phone calls, emails,

or other forms of communication to increase the likelihood of them using our services

again

● Track sales cycle progress on a monthly and quarterly basis to make sure customer

acquisition goals are met

● Showcase the company’s strengths and highlight our brand by talking exclusively about

the characteristics that make our organization unique.

What do I need?

● MBA graduates preferred

● 2+ years of relevant experience as a business development executive

● Strong problem identification and objections resolution skills

● Tech-savvy with the ability to make complex technical matters easy- to understand even

for non-technical people

● Excellent phone and cold calling skills.

● Excellent verbal and written communication skills

● Ability to multitask, prioritize, and manage time effectively

● Experience of working in a fast-growing unstructured startup environment

● In-depth experience of market research in SME SaaS-tech or SMB segments is

preferred

What happens after I apply?

1. Quick phone call to learn about your experience and why you want to work at Tranzact.

2. Interview rounds with the founders and marketing team.

3. There might be optional rounds customized to your experience.

We aim to close the end-to-end process within 3 days of giving you a phone call.

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

We are looking for a goal-oriented channel sales manager for winning, maintaining, and expanding all our partner relationships within the assigned territory.

Your role will include supporting the company’s ongoing sales and growth opportunities by providing channel sales support to a region or portfolio of assigned partners or customers.

You will also be required to work with the technical engineering team whenever a customer needs customized products or services.

Responsibilities

• Bring new partners on board and maintain relationships with existing partners.
• The Channel Sales Manager will be responsible for winning, onboarding, maintaining, and expanding relations with channel partners within an assigned territory.

• The Channel Sales Manager will be responsible for understanding the overall sales strategy and implementing the necessary tactics to grow sales revenue.

• The CM represents the entire range of company products and services to partners in order to achieve partner sales objectives.

• Understand customer and business needs to cross-sell and up-sell the company’s products.
• Coordinate with other department personnel such as the support team / warehouse /procurement team and management team to deliver and meet customer/ partner expectations.
• Act as a bridge for communication between the customers/ partners and the engineering team.
• Access, clarify and validate partner needs and performances at regular intervals and maintain a high partner satisfaction rate
• Coordinate with other sales channels to avoid any potential conflicts.
• Coordinate with partner sales personnel and maximize sales.
• Manage funnels, forecast, and seize sales opportunities.
• Drive and manage sales and marketing campaigns.

Requirements ,

• A minimum of 5 years of work experience.
• Electrical and Electronics degree.
• Thorough understanding of the Automation / Electronic industry.
• Exceptional communication skills.
• Flexible to travel to partner locations.
• Solution-oriented outlook.
• Ability to build lasting relationships.

Responsibilities

•Responsible for print communication and advertising for Hidesign and Hidesign group of companies–The Promenade, Le Dupleix, Casablanca.

•Concept and design of advertisements, in-store promotions and offers

•Menu designs, posters, tent cards, stationery design, VM props (involving print media), catalogues, booklets, brochures etc.

•E-mailers and web pages for online offers

• Responsible for video editing

• Implementation and design of in-store posters and signage’s

Requirements

· Adobe Illustrator, Photoshop, InDesign, Flash, Corel draw, HTML, UI/UX, Word, Excel, Power point

· Technical knowledge of printing, print-finishes and color management

· Areas managed: print ads / publication / collaterals / illustrations / web design (any online + basic film editing experience is a plus)

· Attitude: Assertive, efficient, great executional skill, ability to think,

follows timelines and result-oriented with a sense of styling.

Tasks/Responsibilities:

• Refine the functionality of webshop design and its features.
• Designing and building the website front-end.
• Designing and managing the website back-end including database and server integration.
• Generating/Integrating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Monitoring the performance of the live website.

Requirements:

• Proven work experience as a WordPress developer(themes & plugins).
• Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
• Knowledge of code versioning tools including Git and SVN.
• Knowledge of deployment of WordPress installations.
• Experience working with debugging tools such as Chrome Inspector and Firebug.
• Good understanding of website architecture and aesthetics.
• Ability to drive given topic.
• Good communication skills.

We Offer:

• Freedom to realise your own ideas & individual career & development opportunity.
• A motivating work environment, flat hierarchical structure, numerous company events which cannot be forgotten and fun at work place with flexibilities.
• Professional challenges and career development opportunities.

We are looking for an ambitious and energetic Business Development Manager who will be good at sales and software selling with knowledge in Supply Chain and Logistics industry to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

RESPONSIBILITIES & REQUIREMENTS:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• knowledge of SaaS products, market/industry and the Indian market landscape
• Data Mining.
• Updating CRM and Implementation work.
• Experience in software sales.
• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record in TMS software sales.
• Strong communication skills.
• Good with IT knowledge.
• Should be open for field sales.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Profile Description:

The job holder will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility.

Key Responsibilities:

Project / Process:

1. Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
2. Ensure individual SLAs are met on processing transactions (if applicable).
3. Ensure process guidelines are followed and met as documented.
4. Review process audit findings and take corrective action to prevent negative results.
5. Conduct Quality checks & periodical review of process adherence.
6. Maintain operations rigor around daily huddles, knowledge management Cross training etc.
7. Provide updates and submit reports related to own area of work.

Team Managements:

1. Provide work direction and guidance to team members:
2. ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks
3. Allocate work and tasks to the team.
4. Conduct team building activities to enhance motivation.
5. Conduct knowledge transfer sessions for new joiners in the team.
6. Identify training needs of team members and provide coaching support to them.
7. Report to the manager on performance, status and any escalations.
8. Manage attrition and absenteeism.
9. Developing and implementing a timeline to achieve targets.
10. Contributing to the growth of the company through a successful team.
11. Creating a pleasant working environment that inspires the team.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.