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About the Role

We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.

Key Responsibilities

• Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
• Bring customer insights, feedback, and product usage data into backlog prioritization
• Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
• Translate customer challenges into actionable user stories and requirements
• Track feature adoption post-release and provide feedback to product teams
• Work closely with Customer Success, Sales, and Support teams to ensure alignment
• Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
• Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

• 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
• Basic understanding of Agile / Scrum methodologies
• Experience with Customer Success platforms (Planhat, Gainsight, or similar)
• Strong analytical and problem-solving skills
• Ability to interpret customer data and convert it into actionable insights
• Good communication skills to work with cross-functional teams
• Experience working in SaaS or product-based environments preferred

Good to Have

• Exposure to Agile tools (Jira, Confluence)
• Experience with product analytics tools (Mixpanel, Amplitude)
• Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
• Exposure to accessibility and inclusive product design

Zolvit is seeking a highly motivated and experienced Frontend Software Engineer to join our

growing engineering team. As a key member of the team, you will play a crucial role in

designing, developing, and maintaining high-performance, user-centric frontend experiences

across web and mobile platforms. You will have the opportunity to work on challenging problems

at scale and contribute to a product that will potentially power millions of businesses in India.

Responsibilities:

● Design, develop, and deploy high-quality, user-friendly frontend applications using

modern JavaScript frameworks (e.g., Next.js, React, Angular, Vue.js).

● Develop and maintain native mobile applications for both iOS and Android platforms.

● Collaborate with backend engineers to integrate frontend applications with backend APIs

using microservices architecture.

● Write clean, efficient, and well-documented code, adhering to best practices and coding

standards.

● Collaborate with cross-functional teams, including product, design, and QA, to deliver

exceptional user experiences.

● Participate in code reviews, design discussions, and knowledge sharing sessions.

● Implement and maintain CI/CD pipelines, promoting automation and continuous delivery.

● Monitor and optimize the performance of frontend applications, ensuring a smooth and

responsive user experience.

● Champion a quality-driven development approach, including unit testing, integration

testing, and end-to-end testing.

● Stay up-to-date with the latest trends and technologies in frontend development and

mobile app development.

Qualifications:

● Bachelor's degree in Computer Science or a related field, or equivalent practical

experience.

● Proven experience in frontend software engineering, with a strong focus on building and

scaling web and mobile applications.

● Strong proficiency in JavaScript and at least one modern JavaScript framework (e.g.,

Next.js, React, Angular, Vue.js).

● Experience developing and deploying native mobile applications for iOS and Android

platforms using languages like Swift, Kotlin, or React Native.

● Solid understanding of object-oriented programming principles and design patterns.

● Experience integrating frontend applications with backend APIs, preferably within a

microservices architecture.

● Familiarity with RESTful APIs and other common API protocols.

● Experience with state management libraries and techniques (e.g., Redux)

● Experience with modern CSS frameworks (e.g., Tailwind CSS, Material UI).

● Experience with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI, CircleCI).

● A strong understanding of computer science fundamentals and excellent

problem-solving and analytical skills.

● A proactive and collaborative approach to work.

● A passion for building high-quality user experiences and a commitment to continuous

improvement.

● Experience working in an Agile environment.

Bonus Points:

● Experience with GraphQL, performance optimization techniques.

● Contributions to open-source projects.

● Experience working in a fast-paced, high-growth environment..

Looking For Java Developer who will help Build large scale distributed systems. The ideal candidate will be a thinker and a team player with a passion for technology and with a knack for benchmarking and optimization.

• Computer Science fundamentals in object-oriented design, data structures, algorithms, problem solving, and complexity analysis

• Must have hands on experience on coding in Core Java, multithreading, concurrency and collection.

Good knowledge of Microservices.

• Knowledge of professional software engineering practices. Understanding of full software development life cycle, including coding standards, code reviews.

• Strong technical Design and Development skills

• Ability to work effectively under pressure in a dynamic environment.

• Agility to switch across multiple teams/ products/ applications and perform

• Experience in translating requirements into technical design specifications and documentation, as well as executing development projects from conception to delivery

• Excellent verbal and written communication skills

The responsibilities and duties section is the most important part of the job description. Please read them below and if interested, do go ahead and apply!

Roles and Responsibilites:

• Manages talent acquisition process, including sourcing, testing, interviewing, hiring and onboarding
• Keeps job descriptions up-to-date, accurate and compliant with relevant federal, state and local laws for all positions
• Develops training and performance management program that ensures all employees are familiar with their job responsibilities, as well as relevant legal and safety requirements
• Creates and updates compensation strategy through market analysis and pay surveys
• Handles investigation and resolution of employee issues, concerns and conflicts
• Ensures all employment practices comply with federal, state and local regulations

Job Description :-

• Have intermediate/advanced knowledge of Python.
• Hands-on experience with OOP in Python. Flask/Django framework, ORM with MySQL, MongoDB is a plus.
• Must have experience of writing shell scripts and configuration files. Should be proficient in bash.
• Should have excellent Linux administration capabilities.
• Working experience of SCM. Git is preferred.
• Should have knowledge of the basics of networking in Linux, and computer networks in general.
• Experience in engineering practices such as code refactoring, design patterns, design driven development, Continuous Integration.
• Understanding of Architecture of OpenStack/Kubernetes and good knowledge of standard client interfaces is a plus.
• Code contributed to OpenStack/Kubernetes community will be plus.
• Understanding of NFV and SDN domain will be plus.

Required Skill Set: Android SDK, Java, Kotlin, and Agile environment.

Job Description:

1) 3-5 year’s experience developing applications software.

2) Demonstrated expertise with the Android SDK, at least 4 years work experience on Android.

3) Experience using RESTful APIs to integrate mobile applications to server-side systems

4) Experience with the infotainment system.

5) Good understanding of software development best practices.

6) Worked on embedded devices and changing the framework of android apps.

7) Experience working in an agile environment.

8) Working knowledge of SCM with a strong emphasis on Git and proper Git Flow.

9) Must reference at least one application you developed that is available today

10) Decent communication skills.

Location: Mohali, Gurugram, Bangalore, Chennai & Pune.

• Expertise in designing and implementing enterprise scale database (OLTP) and Data warehouse solutions.
• Hands on experience in implementing Azure SQL Database, Azure SQL Date warehouse (Azure Synapse Analytics) and big data processing using Azure Databricks and Azure HD Insight.
• Expert in writing T-SQL programming for complex stored procedures, functions, views and query optimization.
• Should be aware of Database development for both on-premise and SAAS Applications using SQL Server and PostgreSQL.
• Experience in ETL and ELT implementations using Azure Data Factory V2 and SSIS.
• Experience and expertise in building machine learning models using Logistic and linear regression, Decision tree  and Random forest Algorithms.
• PolyBase queries for exporting and importing data into Azure Data Lake.
• Building data models both tabular and multidimensional using SQL Server data tools.
• Writing data preparation, cleaning and processing steps using Python, SCALA, and R.
• Programming experience using python libraries NumPy, Pandas and Matplotlib.
• Implementing NOSQL databases and writing queries using cypher.
• Designing end user visualizations using Power BI, QlikView and Tableau.
• Experience working with all versions of SQL Server 2005/2008/2008R2/2012/2014/2016/2017/2019
• Experience using the expression languages MDX and DAX.
• Experience in migrating on-premise SQL server database to Microsoft Azure.
• Hands on experience in using Azure blob storage, Azure Data Lake Storage Gen1 and Azure Data Lake Storage Gen2.
• Performance tuning complex SQL queries, hands on experience using SQL Extended events.
• Data modeling using Power BI for Adhoc reporting.
• Raw data load automation using T-SQL and SSIS
• Expert in migrating existing on-premise database to SQL Azure.
• Experience in using U-SQL for Azure Data Lake Analytics.
• Hands on experience in generating SSRS reports using MDX.
• Experience in designing predictive models using Python and SQL Server.
• Developing machine learning models using Azure Databricks and SQL Server

Responsibilities:

• Drive innovation and manage product development teams within a fast paced, agile environment
• Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics
• Recruit IT professionals with business and industry experience, and develop, reward and energize a competent, effective team within the technology organization.
• Lead software development teams, obtaining necessary resources, acting as an escalation point and removing impediments to achieve goals and objectives
• Engage in hands-on design and ensure alignment of strategy, architecture, tools/methods with software engineers and architects to execute product road-maps
• Collaborate with a wide variety to stakeholders within business and technology teams to drive change required to execute product road-maps
• Enable integrated teams to deliver technology solutions in support of key product initiatives by working closely with product managers, technical project managers, architects, engineers, and quality assurance