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Job Description
SN
Required Information
Details
1
Role
Service Desk Lead
2
Required Technical Skill Set
Excellent Communication skills.
Team Management,
Process Governance,
Reporting,
Shift & Resource Planning
Desired Experience Range
4-8 Yrs.
Location of Requirement
Noida
Keywords
IT Service Desk, IT Help Desk
Desired Competencies (Technical/Behavioral Competency)
Primary Skills
1.Leadership & People Management - Proven ability to lead large
teams, manage multiple services or 24/7 services, and build a
high-performance culture.
2.Strong knowledge of ITIL framework and service desk
operations.
3.Experience in managing IT support teams (minimum 5+ years,
with at least 2 years in a lead role).
4.Excellent leadership, communication, and problem-solving
skills.
5.Familiarity with ticketing tools (e.g., ServiceNow, Remedy).
6.Ability to handle high-pressure situations and escalations
effectively.
Secondary Skills
1.Previous ITSM / Incident management or Service desk
experience managing cases and troubleshooting incidents
2.Strong knowledge in capacity management, resource planning,
reporting & analytics.
Product Manager (Data & Operations)
Experience: 2+ years
Must-Have: Candidate must have prior experience in a product-based company
Role Summary
We are looking for a highly analytical Product Manager to drive business growth through data analysis, operational efficiency, and structured experimentation.
This role will focus on identifying growth opportunities, reducing operational inefficiencies, improving unit economics, and building strong reporting systems across the ecommerce and AI-led product ecosystem.
You will work closely with Engineering, Marketing, Catalog, Operations, Finance, and Data teams to ensure decisions are backed by data and execution is operationally strong.
Key ResponsibilitiesData Analysis & Business Insights
- Own end-to-end funnel analysis (Impressions → CTR → ATC → Checkout → Purchase → Repeat)
- Identify drop-offs, leakages, and revenue gaps using SQL, GA, Clevertap
- Perform cohort analysis (new vs repeat, prepaid vs COD, personalized vs non-personalized users)
- Track and improve core metrics:
- Conversion Rate
- GMV & Revenue
- AOV
- Repeat Rate
- Cancellation & RTO %
- Margin contribution
- Build and maintain weekly/monthly dashboards for leadership visibility
- Translate raw data into clear, actionable insights
Operational Excellence
- Identify operational bottlenecks impacting conversion and fulfillment
- Analyze cancellation drivers & reduce COD RTO risk
- Improve payment success rates and checkout efficiency
- Work with logistics teams to optimize delivery timelines
- Collaborate with catalog & brand teams to improve SKU performance
- Monitor inventory health, sell-through rate, and stock rotation
- Drive pricing and margin optimization initiatives
Experimentation & Performance Improvement
- Run structured A/B tests to improve funnel performance
- Define clear hypotheses, success metrics, and impact measurement
- Analyze experiment results and recommend rollouts
- Build scalable processes for experimentation cadence
Cross-Functional Execution
- Convert insights into PRDs and operational roadmaps
- Partner with engineering for sprint-based delivery
- Align marketing, catalog, and operations on metric ownership
- Ensure every feature launch has measurable business KPIs
Must-Have Skills
- Strong analytical mindset and comfort with large datasets
- Advanced Excel / Google Sheets
- Strong SQL proficiency (mandatory)
- Experience with GA, Clevertap, Mixpanel or similar tools
- Experience working on ecommerce funnels
- Understanding of unit economics (GMV, margins, CAC, LTV)
- Strong problem-solving and structured thinking
Bonus Skills
- Experience in ecommerce marketplace or D2C
- Experience working with logistics, payments, or inventory systems
- Exposure to AI-led recommendation systems
- Experience building business dashboards
What Success Looks Like (First 6 Months)
- Clear dashboard visibility across all core business metrics
- 10–15% improvement in funnel conversion
- Reduction in cancellation & RTO rates
- Improved operational turnaround time
- Data-backed roadmap prioritization
Job Title: Freelance Full Stack Developer Trainer
Location: Thrissur, Kerala (On-site)
Duration: 5 Days
Working Hours: 6 Hours per Day
Engagement Type: Freelance / Short-term Contract
About the Role:
We are looking for an experienced and passionate Full Stack Developer Trainer to conduct an intensive, hands-on training program for students/professionals in Thrissur. The trainer will deliver engaging sessions covering both front-end and back-end technologies, ensuring participants gain practical and industry-relevant skills.
Key Responsibilities:
- Conduct 5 days of classroom-based, hands-on training (6 hours/day).
- Deliver sessions on Full Stack Web Development (MERN / MEAN / Java / Python stack – depending on expertise).
- Explain fundamental and advanced concepts with real-world examples and projects.
- Provide mentorship and guidance during coding exercises and assignments.
- Prepare short assessments and review participants’ progress.
- Ensure high levels of engagement and interactivity throughout the sessions.
Topics to Cover (can be customized):
Front-End:
- HTML5, CSS3, Bootstrap / Tailwind
- JavaScript (ES6+), TypeScript (optional)
- React.js / Angular fundamentals
Back-End:
- Node.js with Express.js / Django / Spring Boot
- REST API development and integration
Database:
- MongoDB / MySQL / PostgreSQL
Version Control & Deployment:
- Git & GitHub
- Basic CI/CD and deployment concepts (optional)
Required Skills & Experience:
- Minimum 3+ years of experience in Full Stack Development.
- Proven experience in corporate or academic training.
- Strong practical knowledge of front-end and back-end technologies.
- Excellent communication and presentation skills.
- Ability to explain complex concepts clearly and effectively.
Compensation:
- Competitive daily rate (based on experience and expertise).
- Travel and accommodation (if applicable) can be discussed.
What you’ll do:
● Own and build next-generation web applications which are efficient, reusable front-end abstractions
and systems.
● Explore and design lively and compelling consumer experiences.
● Ensure that all the assigned systems are performing to scale.
● Actively participate in design and code reviews to build robust applications and prototypes
● You will mentor junior engineers on design and proper coding practices
What you will need:
● A deep expertise in Angular / React, Javascript, HTML5 and CSS3.
● Understanding of browser internals and a basic understanding of the network stack.
● Understanding of common design patterns followed in front-end projects.
● Basic awareness of application security practices and deployment techniques for front-end projects.
● Should have sound knowledge in computer science fundamentals like data structure, object-oriented
programming and possess excellent communication skills.
- Backend development along with team management
- Hands on experience in product development
- Preferred candidates from Fintech and Banking sectors
- Exp in Python / Java slong with databases like MySQL, NoSQL, etc
- Knowledge of Agile methodology
About Us
Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.
Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.
Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!
What will you do?
- Connect the dots between business goals and consumer problems through product development
- Solve the most challenging problem of scaling and business logic
- Design and develop services using test driven development with near 100% code coverage
- Develop and deploy services continuously using CI/CD on a daily basis
- Identify and own meaningful metrics for success and move them dramatically.
- Prepare and present management updates on key initiatives. Communicate clearly at all levels in the organization.
- Conduct multivariate experiments to constantly validate hypotheses and bash all the myths
You should apply, if you
- Display expertise: Have strong proficiency with Nodejs, My SQL, MongoDB and Caching and with code versioning tools, such as Git
- Can improvise: Understand the nature of asynchronous programming and its quirks and workarounds
- Showcase all round knowledge: Understand accessibility, security compliance, user authentication, and authorization between multiple systems, servers, and environments
- Can simplify: Can integrate multiple data sources and databases into one system. This also includes creating database schemas that represent and support business processes, and can implement unit tests
- Can figure out the basics: Understand fundamental design principles behind a scalable application
Being a Part of the Clan!
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️
Are you a go-getter with the chops to nail what you do? Then this is the place for you.
BOSON is a fast-growing startup in the technology innovation space. We build an AI based platform for the ecommerce domain. Our parent company Ergode is a bootstrapped company and is a potential Unicorn. Also, we have nearly 70+ technologists, from full stack developers, project managers, product managers, data scientists and devops engineers. We are expanding our core team and this role is specifically for the same. Along with working on latest technologies we also provide ESOP’s program for all our employees, and also have an open culture for growth and career development. We are seeking to hire Tech Lead who have experience with web-application development. You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.
Responsibilities:
● Relevant experience working in client-facing role with software product companies for product roadmap, delivery management.
● Highly experienced in developing, operating and tailoring Agile and Waterfall Software Development Life Cycle (SDLC) methodologies.
● Develop metrics and reports to help the team understand its health and progress and to set goals.
● Produce weekly status reports, manage risks and pro-actively partner with fellow PM's.
● Technical acumen to capture, communicate and drive issues/blockers/risks to resolution.
● Ability of work on multiple projects, driving coordination between engineering test networking.
● Ability to write functional design document, use cases or orchestration diagrams.
● Previous experience with Microsoft, Amazon AWS or cloud technology is huge plus.
Qualifications & Skills:
● 1.5 years of Project management, Client communication, People management.
● If from a Cloud domain -- added advantage.
● Past experience of hands-on programming with PHP/Java/Python/DBMS.
- Hands-on with Spring boot and Java coding. Core Java- Java 8/1.8.
- Experience should be with Springboot, Hibernate & Microservices
- Should be well versed with Microservices, OOPS, MVC Architecture, Web services & API development.
- Should be really strong in concepts and should be able to work independently
- Experience in web services connection
We are looking for Inside-Sales or BDE on urgent basis.
Exp: Fresher
Location : #Gurgaon #Haryana #DelhiNCR
Mode of work: from #office
JD:-
- Proficient in communications
- Brand Awareness- websites , LinkedIN and other Digital Platforms.
- EmailMarketing :- Content, Creation and Text.
- Identify best practices of other companies :- competitions study.
- Generate business via portal like Upwork, Bringing new projects through bidding, Client communication, Proposal making/writing, Excellent communication.
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#Internship #training #recruitment #nowhiring #career #careersworkfromhome #employment #interestedjobalerts #experience #developer #fresher #work #fresher #freshers #india #BDE
We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.
Responsibilities
- Design and build applications for the iOS platform
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with a team to define, design, and ship new features
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
Skills
- Proficient with Swift and Cocoa Touch
- Experience with iOS frameworks such as Core Data, Core Animation, etc.
- Experience with offline storage, threading, and performance tuning
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Knowledge of other web technologies and UI/UX standards
- Understanding of Apple’s design principles and interface guidelines
- Knowledge of low-level C-based libraries is preferred
- Experience with performance and memory tuning with tools
- Familiarity with cloud message APIs and push notifications
- Knack for benchmarking and optimization
- Proficient understanding of code versioning tools
- Familiarity with continuous integration










