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SOFTWAY

Title: Principal Engineer I 

Department: Technology Services

Vision for the portfolio

The Modernizing Technology & Operations (MTO) portfolio is the driving force behind transformative change for our clients, leading the charge in modernizing technology to elevate our client’s businesses to new heights of success. With a relentless commitment to innovation and excellence, we empower our clients to upgrade, enhance or replace their technology infrastructure, architecture, systems and applications to operate more efficiently, and embrace the latest advancements to stay ahead in their industries. By leveraging a blend of existing and cutting-edge technologies, we catalyze organizational transformation, delivering measurable results and positioning our clients for sustained growth and competitiveness in today's rapidly evolving world.

Overall Purpose of the Position:

As a Principal Engineer I, your position will be crucial in providing leadership, strategic guidance, and technical expertise in the design, implementation, and optimization of technology solutions within digital transformation projects across your portfolio, with a focus on versatility across digital platforms. You will showcase a strong blend of technical acumen, business knowledge, leadership capabilities, and a track record of successful contributions to digital transformation initiatives.

Key Responsibilities and Duties:

Specialization & Work Product: Your responsibilities will involve designing and implementing critical system components. You'll lead by example in writing clean, efficient, and scalable code and well thought through systems. Your expertise will be instrumental in guiding the team through complex challenges and making architectural decisions. You'll conduct reviews, ensuring adherence to standards and promoting a culture of excellence in software development. Your contributions will significantly impact the overall quality and success of the project/s and the portfolio your work within

Teamwork & Collaboration: You'll play a crucial role in fostering a collaborative environment within the projects you serve, and within the Portfolio. You'll mentor other engineers in effective collaboration practices and lead by example in promoting open communication and knowledge sharing. You'll work closely with other members to resolve conflicts, remove obstacles, and ensure the team operates cohesively towards common goals. Your strong teamwork and collaboration skills will be instrumental in driving project success.

Project Roles: You'll assume a lead role/s in different disciplines within projects, overseeing the end-to-end development lifecycle. You'll work closely with project managers to plan and prioritize tasks, allocate resources effectively, and manage project risks. You'll represent the engineering team in project meetings and communicate progress and challenges to stakeholders. Your project role/s will be critical in driving project success and delivering value to the business.

System Design: You'll lead system design efforts, translating business requirements into scalable and resilient architecture solutions. You'll conduct architecture reviews and provide guidance to ensure that designs meet quality attributes such as performance, security, and maintainability. Your expertise in system design will be instrumental in shaping the long-term technical roadmap and strategy of the portfolio.

Learning & Development: You'll champion learning and development initiatives within the team and across the organization. You'll support and mentor other engineers in their career development planning and provide guidance on skill enhancement opportunities longside portfolio managers. You'll advocate for the adoption of new technologies and methodologies to promote innovation and professional growth. Your commitment to learning and development will inspire others to excel and evolve in their positions within the portfolio.

Sales, Account Development & Client Engagement: You'll play a significant role in client engagement activities, acting as a trusted technical advisor and liaison between the engineering team and clients. You'll participate in pre-sales meetings, providing technical insights and contributing to proposal development. You'll cultivate strong client relationships, understanding their business goals and challenges, and aligning technical solutions to address their needs effectively. Your client engagement skills will be critical in driving customer satisfaction and fostering long-term partnerships.

Solution Design & Architecture: You'll lead solution design efforts, translating business requirements into scalable and resilient architecture solutions. You'll conduct architecture reviews and provide guidance to ensure that designs meet quality attributes such as performance, security, and maintainability. Your expertise in solution design will be instrumental in shaping the long-term technical roadmap and strategy of the organization.

Communication: You'll communicate at a strategic level, influencing technical decisions and driving alignment across multiple teams and departments. You'll represent the engineering team in meetings with management and client stakeholders, advocating for technical excellence and innovation. You'll convey complex technical concepts in a compelling and understandable manner, inspiring confidence and trust in your expertise. Your communication skills will be instrumental in driving organizational objectives and fostering a culture of transparency and collaboration.

Innovation, Experimentation & Improvement: You'll champion innovation as a core value of the engineering organization. You'll create an environment that encourages experimentation and risk-taking, where failures are viewed as learning opportunities. You'll allocate time and resources for innovation projects, empowering teams to pursue breakthrough ideas and technologies. Your ability to lead and foster a culture of innovation will drive continuous improvement and differentiation in the marketplace.

Thought Leadership: You'll be recognized as a thought leader both within your portfolio, technology services and the organization as a whole. You'll influence technical decisions and drive consensus on complex issues through your deep understanding and reasoned analysis. You'll represent the engineering organization in external forums and contribute to industry thought leadership through publications, speaking engagements, or participation in standards bodies. Your thought leadership will shape the direction of technology and inspire others to strive for excellence.

Mentorship & Development: You'll collaborate and partner with Managers within the portfolio, other Portfolio's within Tech Services and other functional groups across the organization. You'll invest time and effort in developing their technical and leadership capabilities, providing constructive feedback and coaching to help them overcome challenges and achieve their career goals. Your ability to lead and influence will be a cornerstone of the organization's talent development strategy, ensuring a pipeline of skilled and motivated leaders for the future.

Portfolio Capability Growth: You'll have established a strong list of projects and achievements that reflect your expertise and technical prowess. You'll have led successful initiatives and delivered tangible results that have made a significant impact to your portfolio. You'll continue to grow your experiences by taking on strategic projects and driving innovation and excellence in your domain. Your impact to the portfolio's capability growth will be a testament to your enduring commitment to personal and professional excellence.

Culture & Strategic Initiatives: Within your project teams, the portfolio and the wider Softway organization, you'll support and foster Softway’s culture by living out Softway’s values, principles and behaviors. 

Skills and Qualifications:

Leadership and Project Management:

Strong leadership skills to guide cross-functional teams and drive projects to successful completion.

Proven track record in defining project scopes, establishing timelines, and managing resources effectively.

Ability to prioritize initiatives, allocate resources efficiently, and adapt to changing business requirements.

Experience in risk management, issue resolution, and stakeholder communication to ensure project success.

Business Acumen:

Understanding of business operations and the ability to align technology initiatives with strategic business goals. Knowledge of industry trends, emerging technologies, and best practices for driving operational efficiencies and competitive advantage. Experience in conducting technology assessments, identifying areas for improvement, and developing technology roadmaps aligned with business objectives.

Problem-Solving and Innovation:

Strong analytical and problem-solving skills to identify root causes of technical challenges and develop effective solutions.

Ability to innovate and propose novel approaches to technology modernization, infrastructure optimization, and process improvement.Experience in evaluating and adopting new technologies, tools, and methodologies to drive continuous improvement and innovation.

Communication and Collaboration:

Excellent communication skills to articulate technical concepts, project status, and recommendations to stakeholders at all levels of the organization. Ability to collaborate effectively with internal teams, external vendors, and business partners to deliver integrated solutions that meet business needs. Experience in facilitating workshops, meetings, and training sessions to foster collaboration, knowledge sharing, and skill development.

Change Management and Adaptability:

Proficiency in change management principles and practices to facilitate organizational change and adoption of new technologies.

Ability to adapt to evolving business requirements, market dynamics, and technology trends, and lead teams through periods of transition and transformation.

Quality Assurance and Risk Management:

Understanding of quality assurance processes, testing methodologies, and risk management practices to ensure the reliability, security, and performance of technology solutions. Experience in implementing robust security measures, data protection strategies, and compliance frameworks to mitigate risks and ensure regulatory compliance.

Continuous Learning and Development:

Commitment to continuous learning and professional development to stay abreast of industry developments, emerging technologies, and best practices.Willingness to mentor and coach team members, share knowledge and expertise, and foster a culture of learning and growth within the organization.

Certifications:

You will hold one or more certifications aligned with the below domains, As well as others not listed but may be required to support the organization's objectives, growth needs, and/or client solutions.

Advanced Cloud Certifications

Leadership and Project Management Certifications

Business Acumen Certifications

Problem-Solving and Innovation Certifications

Communication and Collaboration Certifications

Change Management and Adaptability Certifications

Quality Assurance and Risk Management Certifications

Continuous Learning and Development Certifications

In Person Meetings & Travel Expectations:

• In-Person Team Meetings: Regular attendance for in-person team meetings is required. 
• Company Meetings / Retreats: Attendance for all Company-wide Meetings and/or Retreats is mandatory.
• Client Visits: Occasional travel for client visits may be necessary. Travel frequency will depend on client requirements and or international travel laws / restrictions.
• International Collaboration (India & US): Willingness to travel to India and/or US as requested to collaborate with cross-functional teams is required. 

Reporting Structure:

Reports directly to the Portfolio Director

Collaboration and Interaction: Engage with cross-functional teams, clients, and stakeholders, participating in collaborative discussions to contribute ideas to enhance project outcomes and growing the portfolio. Foster a teamwork-oriented mindset, attend regular team meetings, share regular feedback as a mentor and seek opportunities for knowledge-sharing of insights and best practices. It includes providing regular updates on portfolio performance and strategic initiatives to leadership, fostering transparency and collaboration.

Adherence to Standards: Consistency in applying coding standards and adherence to Softway's policies.

About SLAY

SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee’s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities.

Culture at SLAY

Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team*; each member is united by a common purpose and drives excellence by bringing their unique self to the team.

We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.

The following principles guide us in our day to day working at SLAY:

1. Customer first
2. Transparency
3. Simplicity in thought and action
4. Long term thinking
5. Passion
6. Data over opinion, company and team over self
7. Integrity and respect
8. Communication for impact

Core Values

Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values.

1. Courage:
1. To think big, act without fear and voice your opinion.
2. To question the status quo- go beyond rules and hierarchies.
3. To act in the best interest of the customer and company, even if it calls for going outside your comfort zone.
2. Ownership:
1. Seek to understand the context and objective, then drive for results
2. Collaborate independently across teams
3. Communicate proactively. Eliminate the need for follow ups
4. Act with authority
3. Action
1. Prioritize action over discussions
2. Run small pilots for each idea
3. Make mistakes, learn, don't repeat.
4. Curiosity
1. To understand our customers and markets deeply beyond the stated
2. To push the boundaries and innovate
3. To never settle for less

Beyond the salary (and great coffee!)

• Freedom to test out any idea in your function or outside of it.
• Gender-neutral policies
• Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
• 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
• Exclusive talks & insights from the experts for the growth & development of our team
• Full tuition fees sponsorship for Baristas
• Family support programs for Baristas

Opportunity

As a team member in SLAY’s growth team, you will work on projects to grow the brand’s reach, resonance and resultant goodness.

Your Boss

You will work directly with the Co-founder . This position is being hired for the Centre of Excellence team at SLAY.

Your Team

You will collaborate with business teams to develop in house training & learning strategies, creative teams to develop impactful creatives, operations teams for execution & external partners to set up and manage specific learning and development initiatives..

Key Result Areas

• Drive technology first learning interventions for all members of the organization.
• Design and deploy the end to end training framework from training needs identification to continuous assessments and certifications. 
• Develop content using instructional design methodologies. Suggest and deploy new age and industry first tools and systems.
• Own the competency dictionary of the organization and drive brand values and culture through culture philosophy through all training and development activities.
• Manage and guide the training team which will include instructional designers, content developers, training coordinators etc.
• Keep abreast of training trends, developments and best practices of the Industry.

Your role requires knowledge and demonstrable experience of:

• 6+ years of experience in developing and executing successful training initiatives.
• Familiar with traditional and modern training processes
• Meticulous attention to detail
• Ability to plan, multi-task and manage time effectively
• Entrepreneurial with the ability to think of industry first and rule breaking initiatives
• Organizational skills

Next Steps:

If you wish to explore this opportunity further,

1.  Send us a copy of your latest resume
2. A quick note on what excites you about working with SLAY. You can do this as an audio file, video file or a simple write up as well.
3. We will schedule one to one interactions with your potential boss, team members and peers.