11+ Help desk Jobs in Pune | Help desk Job openings in Pune

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

🚀 We’re Hiring: React + Node.js Developer (Full Stack)

📍 Location: Pune

💼 Experience: 5–8 years

🕒 Notice Period: Immediate to 15 days

About the Role:

We’re looking for a skilled Full Stack Developer with hands-on experience in React and Node.js, and a passion for building scalable, high-performance applications.

Key Skills & Responsibilities:

Strong expertise in React (frontend) and Node.js (backend).

Experience with relational databases (PostgreSQL / MySQL).

Familiarity with production systems and cloud services (AWS / GCP).

Strong grasp of OOP / FP and clean coding principles (e.g., SOLID).

Hands-on with Docker, and good to have exposure to Kubernetes, RabbitMQ, Redis.

Experience or interest in AI APIs & tools is a plus.

Excellent communication and collaboration skills.

Bonus: Contributions to open-source projects.

Role Description

This is a full-time on-site role for a Python Full Stack Developer located in Pune. You will be responsible for end-to-end development of scalable, AI-driven web applications. Day-to-day tasks involve architecting asynchronous backend services using Python and FastAPI, building dynamic user interfaces with ReactJS, and managing cloud infrastructure on AWS. You will collaborate with data scientists and product teams to integrate AI models into enterprise solutions while ensuring high performance and reliability.

Key Responsibilities

1.      Design and develop high-performance asynchronous APIs using Python and FastAPI.

2.      Build responsive, interactive frontends using ReactJS, HTML, CSS, and Tailwind CSS.

3.      Implement distributed task queues and caching mechanisms using Celery and Redis.

4.      Architect and optimize databases, managing both structured (PostgreSQL) and unstructured (MongoDB) data.

5.      Deploy and manage infrastructure on AWS (EC2, Lambda, S3) and maintain CI/CD pipelines for automated deployment.

6.      Integrate AI/ML models into production workflows and optimize system performance for scalability.

7.      Ensure application security, data privacy, and code quality through best practices and regular testing.

Required Skills & Qualifications

1.      3–5 years of experience in full-stack development with a strong focus on Python.

2.      Proficiency in FastAPI and deep understanding of asynchronous programming (asyncio).

3.      Solid experience with ReactJS, HTML, CSS, JavaScript, and Tailwind CSS.

4.      Hands-on experience with Celery and Redis for background task processing.

5.      Working knowledge of AWS services and containerization tools like Docker.

6.      Proficiency in database management using PostgreSQL and MongoDB.

7.      Experience setting up CI/CD pipelines (Jenkins, GitHub Actions, etc.) and version control (Git).

8.      Strong understanding of RESTful API design, microservices, and security best practices.

Responsibilities

Inventory & Stock Management

• Maintain accurate and up-to-date inventory records for:

• Fabrics (raw materials)

• Readymade sarees

• Artwork products

• Bulk stock

• Returns and exchanges

• Track fabric consumption against confirmed orders and production plans

• Record and monitor all stock movements, including inward, outward, damaged, returned, and

exchanged items

• Ensure minimum stock levels are maintained and proactively raise replenishment alerts

• Coordinate with the Supply Chain team to ensure timely availability of fabrics and materials

Dispatch & Order Coordination

• Coordinate closely with the Dispatch team to ensure timely and accurate order fulfillment

• Act as the primary point of coordination between Dispatch and Customer Care teams

• Share real-time updates on dispatch status, shipment tracking, and delivery timelines

• Support resolution of dispatch-related issues, including delays, RTOs, returns, and exchanges

• Ensure all customer-facing information related to orders and inventory is accurate and consistent

Customer Support & Issue Resolution

• Assist the Customer Care team with order status inquiries and dispatch-related concerns

• Coordinate with internal teams to resolve customer complaints related to inventory or dispatch

• Ensure smooth closure of customer issues with proper documentation and follow

Sr. – Software Engineer 

Job Description

Desired Technical Skillset:

MERN stack, ReactJS, NodeJS, PostgreSQL .Microervices

Total Work Experience: 3-5 Year  

Expectations from the candidate:

• Excellent knowledge of front-end frameworks like ReactJS

• Experience with popular React.js workflows

• Experience with development on NodeJS

• Experience with development on PostgreSQL

• Experience working with server-client architectures, consuming JSON data from API’s

• Curiosity and a highly collaborative work style, a wish to share what you already know and jumping at the opportunity to dive into new technology.

• Collaborate with cross-functional teams to define, design, and ship new features

• Lead or participate in design reviews, code reviews and architecture evolution discussions

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Work on bug fixing and improving application performance

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

About the Role:

We are looking for a skilled Full Stack Developer (Python & React) to join our Data & Analytics team. You will design, develop, and maintain scalable web applications while collaborating with cross-functional teams to enhance our data products.

Responsibilities:

• Develop and maintain web applications (front-end & back-end).
• Write clean, efficient code in Python and TypeScript (React).
• Design and implement RESTful APIs.
• Work with Snowflake, NoSQL, and streaming data platforms.
• Build reusable components and collaborate with designers & developers.
• Participate in code reviews and improve development processes.
• Debug and resolve software defects while staying updated with industry trends.

Qualifications:

• Passion for immersive user experiences and data visualization tools (e.g., Apache Superset).
• Proven experience as a Full Stack Developer.
• Proficiency in Python (Django, Flask) and JavaScript/TypeScript (React).
• Strong understanding of HTML, CSS, SQL/NoSQL, and Git.
• Knowledge of software development best practices and problem-solving skills.
• Experience with AWS, Docker, Kubernetes, and FaaS.
• Knowledge of Terraform and testing frameworks (Playwright, Jest, pytest).
• Familiarity with Agile methodologies and open-source contributions.

• Should be well versed with Data Structures & algorithms
•  Understanding of software development lifecycle
•  Excellent analytical and problem-solving skills.
•  Ability to work independently as a self-starter, and within a team environment.
•  Good Communication skills- Written and Verbal

Required Skills:

• Proven work experience as an Enterprise / Data / Analytics Architect - Data Platform in HANA XSA, XS, Data Intelligence and SDI
• Can work on new and existing architecture decision in HANA XSA, XS, Data Intelligence and SDI
• Well versed with data architecture principles, software / web application design, API design, UI / UX capabilities, XSA / Cloud foundry architecture
• In-depth understand of database structure (HANA in-memory) principles.
• In-depth understand of ETL solutions and data integration strategy.
• Excellent knowledge of Software and Application design, API, XSA, and microservices concepts

Roles & Responsibilities:

• Advise and ensure compliance of the defined Data Architecture principle.
• Identifies new technologies update and development tools including new release/upgrade/patch as required. 
• Analyzes technical risks and advises on risk mitigation strategy.
• Advise and ensures compliance to existing and development required data and reporting standard including naming convention.

The time window is ideally AEST (8 am till 5 pm) which means starting at 3:30 am IST. We understand it can be very early for an SME supporting from India. Hence, we can consider the candidates who can support from at least 7 am IST (earlier is possible).

JOB SUMMARY:

The Senior Software Engineer designs, develops, troubleshoots, and debugs software applications for our core product. This includes developing software components including Frameworks, APIs, Websites, Utilities, Databases, and Internet-related tools. Demonstrate technical leadership, mentor junior team members, contribute in effort estimation and identify hardware needs.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s Degree in Computer Science or equivalent
• 4+ years working with React Js, exposure to Ember JS will be an advantage
• 5-12 years of industry experience in programming web applications, mobile and/or large-scale enterprise products.
• Proficient in JavaScript, CSS
• Strong experience in one of the following JavaScript frameworks: Ember, React, Angular
• Experience in XML, HTML, IIS
• Familiar with Agile methodologies
• Sense of ownership
• Passion for troubleshooting and problem solving
• Detailed oriented, professional, and possesses a positive work attitude
• Communicate professionally both verbally and in writing
• Extensive experience creating high-quality software in a team environment
• Experience leading projects from start to finish
• Experience with test-driven development (TDD) and/or writing and maintaining high-level test coverage, including both unit and integration tests