11+ Help desk Jobs in Pune | Help desk Job openings in Pune

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Software Engineer 

Challenge convention and work on cutting edge technology that is transforming the way our customers manage their physical, virtual and cloud computing environments. Virtual Instruments seeks highly talented people to join our growing team, where your contributions will impact the development and delivery of our product roadmap. Our award-winning Virtana Platform provides the only real-time, system-wide, enterprise scale solution for providing visibility into performance, health and utilization metrics, translating into improved performance and availability while lowering the total cost of the infrastructure supporting mission-critical applications.  

We are seeking an individual with knowledge in Systems Management and/or Systems Monitoring Software and/or Performance Management Software and Solutions with insight into integrated infrastructure platforms like Cisco UCS, infrastructure providers like Nutanix, VMware, EMC & NetApp and public cloud platforms like Google Cloud and AWS to expand the depth and breadth of Virtana Products. 

Work Location- Pune/ Chennai

Job Type- Hybrid

Role Responsibilities: 

• The engineer will be primarily responsible for design and development of software solutions for the Virtana Platform 
• Partner and work closely with team leads, architects and engineering managers to design and implement new integrations and solutions for the Virtana Platform. 
• Communicate effectively with people having differing levels of technical knowledge.  
• Work closely with Quality Assurance and DevOps teams assisting with functional and system testing design and deployment 
• Provide customers with complex application support, problem diagnosis and problem resolution 

Required Qualifications:    

• Minimum of 4+ years of experience in a Web Application centric Client Server Application development environment focused on Systems Management, Systems Monitoring and Performance Management Software. 
• Able to understand and comprehend integrated infrastructure platforms and experience working with one or more data collection technologies like SNMP, REST, OTEL, WMI, WBEM.  
• Minimum of 4 years of development experience with one of these high level languages like Python, Java, GO is required.  
• Bachelor’s (B.E, B.Tech) or Master’s degree (M.E, M.Tech. MCA) in computer science, Computer Engineering or equivalent 
• 2 years of development experience in public cloud environment using Kubernetes etc (Google Cloud and/or AWS) 

Desired Qualifications: 

• Prior experience with other virtualization platforms like OpenShift is a plus 
• Prior experience as a contributor to engineering and integration efforts with strong attention to detail and exposure to Open-Source software is a plus 
• Demonstrated ability as a strong technical engineer who can design and code with strong communication skills 
• Firsthand development experience with the development of Systems, Network and performance Management Software and/or Solutions is a plus 
• Ability to use a variety of debugging tools, simulators and test harnesses is a plus 

About Virtana:  Virtana delivers the industry’s only broadest and deepest Observability Platform that allows organizations to monitor infrastructure, de-risk cloud migrations, and reduce cloud costs by 25% or more. 

Over 200 Global 2000 enterprise customers, such as AstraZeneca, Dell, Salesforce, Geico, Costco, Nasdaq, and Boeing, have valued Virtana’s software solutions for over a decade. 

Our modular platform for hybrid IT digital operations includes Infrastructure Performance Monitoring and Management (IPM), Artificial Intelligence for IT Operations (AIOps), Cloud Cost Management (Fin Ops), and Workload Placement Readiness Solutions. Virtana is simplifying the complexity of hybrid IT environments with a single cloud-agnostic platform across all the categories listed above. The $30B IT Operations Management (ITOM) Software market is ripe for disruption, and Virtana is uniquely positioned for success. 

We’re looking for a Tech Lead with expertise in ReactJS (Next.js), backend technologies, and database management to join our dynamic team.

Key Responsibilities:

• Lead and mentor a team of 4-6 developers.
• Architect and deliver innovative, scalable solutions.
• Ensure seamless performance while handling large volumes of data without system slowdowns.
• Collaborate with cross-functional teams to meet business goals.

Required Expertise:

• Frontend: ReactJS (Next.js is a must).
• Backend: Experience in Node.js, Python, or Java.
• Databases: SQL (mandatory), MongoDB (nice to have).
• Caching & Messaging: Redis, Kafka, or Cassandra experience is a plus.
• Proven experience in system design and architecture.
• Cloud certification is a bonus.

Requirements

• Frontend: ReactJS (Next.js is a must).
• Backend: Experience in Node.js, Python, or Java.
• Databases: SQL (mandatory), MongoDB (nice to have).
• Caching & Messaging: Redis, Kafka, or Cassandra experience is a plus.
• Proven experience in system design and architecture.
• Cloud certification is a bonus.

Role - Accounts Executive

Experience - 2+ years

Location - Pune

Job Details :-

1. Managing Clients and their deliverables

2. Editing Content with presentation skills

3. Creating story opportunities for clients from Category A news media platforms

4. Well read with good oral and written communication

5. Managing team of PR Trainees

6. Coming up with PR strategies for clients

Looking for a Lead/Senior Tester. This role is a mix of Managerial + Testing. A prior experience in handling teams is good.
Must have minimum 2 years of Manual experience with 2 years of Automation.
Knowledge of testing webapps is must.

Candidate must have good communication skills.

Experience in Selenium or cypress is must.

Prior background of financial application is good to have

About the company : VF is headquartered in New york and has an office in Pune. We provide SaaS platform for Brokers/ Employers and Insurance companies for better Insruance management

Role Description

This is a full-time on-site role for a Sales Executive at Sunra Soft Tech Private Limted in Pune. The Sales Executive will be responsible for developing and implementing sales strategies, identifying new business opportunities, building and maintaining client relationships, and achieving sales targets.

Qualifications

Sales and Business Development skills

Excellent communication and negotiation skills

Customer relationship management

Strong problem-solving and decision-making abilities

Experience in the IT industry is a plus

Bachelor's degree in Business Administration or related field

 Location: Bangalore, Pune, Noida, Hyderabad and Chennai

Experience: -10- 16 Years

Notice period: immediate Joiner.

Job Description :

1)SAP FI Consultant Chartered Accountant or MBA from premier institutions.

2)Knowledge of IAS/US GAAP/IFRS preferred8- 10 years of relevant SAP Experience.

3)Should have worked on at least 3 end to end implementations or 2 end to end implementations and 1 roll out projects Relevant domain experience and in his domain he should have worked in finance function in a manufacturing vertical Good knowledge in SAP Financial and Managerial Accounting solution.

4)Working experience in New GL, AP, AR, AA, CCA, PCA, Product Costing and COPA Experience in supporting Accounting: Month-End-Closing and Year-End-Closing Strong understanding of integration with other modules controlling, Cash Management and/or Project System Deliver of New Business Request/ Change Request with good quality, the defined timeline and the defined budget.

5)Experience of IDOC ,Interfaces ,LSMW, BAPI ,workflow knowledge & Analyse clients business needs & opportunity to propose the matching solution to client Good verbal and written communication skills.

6)Poses consultancy, problem solving and analytical skills Strong client facing Demonstrate the ability to plan, run, and manage and sustain the operation support service delivery according to agreed SLA with quality and customer satisfaction by following ITSMSAP Certification in Financials desirable Leading the team(s) they are assigned to, in functional capacity, adding value to the project and to the final deliverables Ready to travel for assignments (short term and long term)Minimum 4 Global project experience is must

Mandatory skills -  SAP FI

• Manage the sales team to sell advertisement space and time.
• Maintain a good relationship with clients to ensure continuous business growth.
• Coordinate with Sales Head to set pricing for advertisements.
• Ensure on-time delivery and quality of advertisements.
• Ensure timely advertising billing and payment for customers
• Develop sales strategies to achieve short and long term sales revenue objectives.
• Review the sales processes and suggest improvements.
• Communicate regularly with customers and management to discuss advertising project progress, status, and issues if any.
• Develop innovative and creative ideas for increasing sales.
• Develop an overall budget and manage expenses within the budget.
• Prioritize customers based on revenue potential.
• Determine new sales opportunities by studying the latest market trends.
• Plan the advertising account activities such as identifying customers, managing resources, and setting deadlines.
• Determine the sales forecast and present the figures to the management and customers.
• Prepare sales presentations and proposals for customers.

We are hiring account managers who will improve our current business partnerships and successfully build new business relationships at a local level. The ideal candidate will have 3+ years of IT &Peripheral sales experience. Must be comfortable with in person custom facing meetings

Responsibilities:
Develop a relationship with corporate clients
Build strategies and sales funnel aimed at generating existing customers inquiries
Secure contracts with corporations Manage and improve our enterprise sales

Achieve sales targets and execute sales strategies as a member of a sales team.
Start and manage the whole sales cycle, and be the focal point in all relations with an existing client (repeat flow).
Develop sales and relationship with current clients and follow up on referrals.
Build long-term relationships and referrals with senior managers

Collaborate with A2Zonrent founding team member on new business improvements based on feedback from customers and observations

Qualification

Candidates with experience in similar industries will be given preference.
Ability to hold oneself accountable for achieving high levels of individual and - organizational performance.
Outstanding professional and personal references.
Highly energetic, self-motivated, and goal oriented