11+ Help desk Jobs in Pune | Help desk Job openings in Pune

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

US EQUITY DEALER

Roles and Responsibilities

Handling customer request for trading, generating various reports and Research on fundamental and technical of the stocks

1. Placing trade orders on client’s behalf

|2. Reporting net position to clients

3. Special trading activities

4. Daily, Weekly & Monthly market activity report

5. Updating daily various indexes on excel for charting

6. Watching strength scores on Multi charts and took decisions based on scores

7. Prepare various reports like AUM Performance, Strategy wise Summary

Required Candidate profile ·

Strong analytical skills and ability to work in teams. ·

A thorough understanding of financial markets, their behavior, movements and expectations with respect to market. ·

Ability to process several inputs provided by research team and other sources and apply them to the specific context of several clients thus generating insights for clients

Job Summary: We are seeking a proactive and technically skilled information security (SOC) Engineer/Analyst to monitor, detect, and respond to cybersecurity threats in real-time. The ideal candidate will have strong analytical skills, be detail-oriented, and possess a sound understanding of threat landscapes, SIEM tools, and incident response. The ideal candidate will possess a strong foundational understanding of cybersecurity governance, robust technical skills in security operations, and a commitment to staying abreast of the evolving threat landscape and internal security requirements.

Key Responsibilities

• Monitor security events and alerts from SIEM and other security tools.
• Perform initial triage and investigation of potential threats or anomalous behavior.
• Escalate incidents according to severity and defined procedures.
• Document incidents, provide root cause analysis, and maintain detailed logs.
• Analyze threat intelligence feeds and correlate with internal data.
• Assist in threat hunting and vulnerability management activities.
• Support continuous improvement of SOC processes and playbooks.
• Collaborate with other IT and Security teams for incident resolution.
• Assist in developing and tuning SIEM rules, queries, and dashboards for threat detection.
• Contribute to vulnerability management and secure configuration of internal systems and cloud environments.
• Support the testing and execution of recovery plans for security systems and data.
• Document incident findings, remediation steps, and contribute to post-incident reviews.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Cybersecurity, or related field.
• 2–5 years of experience in a SOC environment or similar security operations role.
• Familiarity with SIEM tools (e.g., Splunk, QRadar, Sentinel).
• Understanding of TCP/IP, firewalls, IDS/IPS, and common attack vectors.
• Knowledge of malware, phishing, ransomware, and social engineering tactics.
• Hands-on experience with endpoint protection, network monitoring, and forensic tools.
• Excellent communication and documentation skills.
• Preferred Certifications:
• CompTIA Security+ or CySA+
• Vendor-specific SIEM certifications.

Dear,

We are excited to inform you about an exclusive opportunity at Xebia for a Senior Backend Engineer role.

📌 Job Details:

• Role: Senior Backend Engineer
•  Shift: 1 PM – 10 PM
• Work Mode: Hybrid (3 days a week) across Xebia locations
• Notice Period: Immediate joiners or up to 30 days

🔹 Job Responsibilities:

✅ Design and develop scalable, reliable, and maintainable backend solutions

✅ Work on event-driven microservices architecture

✅ Implement REST APIs and optimize backend performance

✅ Collaborate with cross-functional teams to drive innovation

✅ Mentor junior and mid-level engineers

🔹 Required Skills:

✔ Backend Development: Scala (preferred), Java, Kotlin

✔ Cloud: AWS or GCP

✔ Databases: MySQL, NoSQL (Cassandra)

✔ DevOps & CI/CD: Jenkins, Terraform, Infrastructure as Code

✔ Messaging & Caching: Kafka, RabbitMQ, Elasticsearch

✔ Agile Methodologies: Scrum, Kanban

⚠ Please apply only if you have not applied recently or are not currently in the interview process for any open roles at Xebia.

Looking forward to your response! Also, feel free to refer anyone in your network who might be a good fit.

Best regards,

Vijay S

Assistant Manager - TAG

https://www.linkedin.com/in/vijay-selvarajan/

• A job description for an SAP subject matter expert (SME) may include the following skills and responsibilities:
• Analytical and problem-solving skills: SMEs need to be able to analyze complex problems, identify patterns, and propose solutions. 
• 
  
• Communication skills: SMEs need to be able to share their expertise with others, including in meetings, training sessions, and seminars. They may also need to interact with customers. 
• 
  
• Commitment to relevancy: SMEs need to keep up with changes in industry practices and protocols. 
• 
  
• Continuous learning and adaptability: SMEs need to be eager to learn and stay current with the latest updates. 
• 
  
• SAP functional skills: SMEs need to have a deep understanding of SAP modules. 
• 
  
• Process standardization: SMEs may be responsible for standardizing processes and ensuring proper alignment within their area of the business. 
• 
  
• Identifying and fixing operational issues: SMEs may identify and fix operational issues that staff face on a daily basis

About Us -Celebal Technologies is a premier software services company in the field of Data Science, Big Data and Enterprise Cloud. Celebal Technologies helps you to discover the competitive advantage by employing intelligent data solutions using cutting-edge technology solutions that can bring massive value to your organization. The core offerings are around "Data to Intelligence", wherein we leverage data to extract intelligence and patterns thereby facilitating smarter and quicker decision making for clients. With Celebal Technologies, who understands the core value of modern analytics over the enterprise, we help the business in improving business intelligence and more data-driven in architecting solutions.

Key Responsibilities

•        As a part of the DevOps team, you will be responsible for configuration, optimization, documentation, and support of the CI/CD components.

•        Creating and managing build and release pipelines with Azure DevOps and Jenkins.

•        Assist in planning and reviewing application architecture and design to promote an efficient deployment process.

•        Troubleshoot server performance issues & handle the continuous integration system.

•        Automate infrastructure provisioning using ARM Templates and Terraform.

•        Monitor and Support deployment, Cloud-based and On-premises Infrastructure.

•        Diagnose and develop root cause solutions for failures and performance issues in the production environment.

•        Deploy and manage Infrastructure for production applications

•        Configure security best practices for application and infrastructure

Essential Requirements

•        Good hands-on experience with cloud platforms like Azure, AWS & GCP. (Preferably Azure)

•        Strong knowledge of CI/CD principles.

•        Strong work experience with CI/CD implementation tools like Azure DevOps, Team city, Octopus Deploy, AWS Code Deploy, and Jenkins.

•        Experience of writing automation scripts with PowerShell, Bash, Python, etc.

•        GitHub, JIRA, Confluence, and Continuous Integration (CI) system.

•        Understanding of secure DevOps practices

Good to Have -

•        Knowledge of scripting languages such as PowerShell, Bash

•        Experience with project management and workflow tools such as Agile, Jira, Scrum/Kanban, etc.

•        Experience with Build technologies and cloud services. (Jenkins, TeamCity, Azure DevOps, Bamboo, AWS Code Deploy)

•        Strong communication skills and ability to explain protocol and processes with team and management.

•        Must be able to handle multiple tasks and adapt to a constantly changing environment.

•        Must have a good understanding of SDLC.

•        Knowledge of Linux, Windows server, Monitoring tools, and Shell scripting.

•        Self-motivated; demonstrating the ability to achieve in technologies with minimal supervision.

•        Organized, flexible, and analytical ability to solve problems creatively.

Opportunity:

Create a consumer facing front end application that will be used by millions of users. 

What you will do:

• Develop our mobile apps using Swift/ObjectiveC.
• Work with backend, frontend, and other developers to build out a customer-centric experience that will constantly evolve.
• Work with our designers and customer success team to create a seamless user experience.
• Respond to support team tickets as needed to resolve bugs and issues.
• Participate in contributing ideas, updates, and product development areas to the team.

Experience Range: 

3-5 years with technical hands-on experience in building a consumer mobile app. You must have shipped an app to the stores.

Technical Expertise:

• 3-5 years experience with iOS native apps.
• Strong knowledge of Swift and ObjectiveC.
• Strong command of JavaScript ES6.
• Know how to build (fairly) complex layouts without using any CSS frameworks.
• Strong problem solving and analytical skills using data structures.
• Comfortable in a fast-paced startup environment.
• Bias for action shipping quality code quickly.

Exp : 3 to 10 Years

Required Skills:

• Hands-on experience in installing, configuring and upgrading AAEP, POM, Speech solutions for global customers.
• Knowledge on integration of AAEP, POM, Speech servers with other adjunct and UC solutions.
• Well versed with Linux commands.
• Knowledge in deploying VMWare/OVA would be added advantage.
• Knowledge on Avaya product like CM, SM, SMGR, WebLM, Call center routing etc. would be added advantage.
• Installation, upgrade and integration AAEP, POM, Speech servers for global customers especially in USA.
• Testing and troubleshooting as required.
• Good planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines.
• Implementation and testing will require to be done during customer approved maintenance windows in the respective countries or regions. Will require late night work during implementation & testing.

• Good written and verbal communication skills
• Must have experience working with global customer
• Self-starter and capable of working independently
• Quick learning ability to learn future skills as per business requirement
• Able to work in flexible hours (including late India night and early morning) to support global customers in North America region