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Job Summary:
We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.
Key Responsibilities:
• Handle inbound calls and manage IT service requests and incidents efficiently
• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.
• Provide support for client environments including AVDI, Citrix, and Windows-based systems
• Perform basic Windows OS and network connectivity troubleshooting
• Update and maintain Knowledge Base (KB) articles
• Ensure shift adherence and active participation in shift handovers and team huddles
• Collaborate with cross-functional teams for issue resolution
• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces
• Maintain high levels of customer satisfaction through professional communication and timely resolution
Required Skills:
• Proven experience in a service desk/call center role handling US customers
• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy
• Familiarity with Citrix, AVDI, and Windows troubleshooting
• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)
• Excellent verbal and written communication skills
• Ability to work in a night shift and rotational 24x7 schedule
• Strong team collaboration and time management skills
Global Digital Transformation Solutions Provider
Amazon Web Services (AWS)
PythonSENIOR DATA ENGINEER:
ROLE SUMMARY:
Own the design and delivery of petabyte-scale data platforms and pipelines across AWS and modern Lakehouse stacks. You’ll architect, code, test, optimize, and operate ingestion, transformation, storage, and serving layers. This role requires autonomy, strong engineering judgment, and partnership with project managers, infrastructure teams, testers, and customer architects to land secure, cost-efficient, and high-performing solutions.
RESPONSIBILITIES:
- Architecture and design: Create HLD/LLD/SAD, source–target mappings, data contracts, and optimal designs aligned to requirements.
- Pipeline development: Build and test robust ETL/ELT for batch, micro-batch, and streaming across RDBMS, flat files, APIs, and event sources.
- Performance and cost tuning: Profile and optimize jobs, right-size infrastructure, and model license/compute/storage costs.
- Data modeling and storage: Design schemas and SCD strategies; manage relational, NoSQL, data lakes, Delta Lakes, and Lakehouse tables.
- DevOps and release: Establish coding standards, templates, CI/CD, configuration management, and monitored release processes.
- Quality and reliability: Define DQ rules and lineage; implement SLA tracking, failure detection, RCA, and proactive defect mitigation.
- Security and governance: Enforce IAM best practices, retention, audit/compliance; implement PII detection and masking.
- Orchestration: Schedule and govern pipelines with Airflow and serverless event-driven patterns.
- Stakeholder collaboration: Clarify requirements, present design options, conduct demos, and finalize architectures with customer teams.
- Leadership: Mentor engineers, set FAST goals, drive upskilling and certifications, and support module delivery and sprint planning.
REQUIRED QUALIFICATIONS:
- Experience: 15+ years designing distributed systems at petabyte scale; 10+ years building data lakes and multi-source ingestion.
- Cloud (AWS): IAM, VPC, EC2, EKS/ECS, S3, RDS, DMS, Lambda, CloudWatch, CloudFormation, CloudTrail.
- Programming: Python (preferred), PySpark, SQL for analytics, window functions, and performance tuning.
- ETL tools: AWS Glue, Informatica, Databricks, GCP DataProc; orchestration with Airflow.
- Lakehouse/warehousing: Snowflake, BigQuery, Delta Lake/Lakehouse; schema design, partitioning, clustering, performance optimization.
- DevOps/IaC: Terraform with 15+ years of practice; CI/CD (GitHub Actions, Jenkins) with 10+ years; config governance and release management.
- Serverless and events: Design event-driven distributed systems on AWS.
- NoSQL: 2–3 years with DocumentDB including data modeling and performance considerations.
- AI services: AWS Entity Resolution, AWS Comprehend; run custom LLMs on Amazon SageMaker; use LLMs for PII classification.
NICE-TO-HAVE QUALIFICATIONS:
- Data governance automation: 10+ years defining audit, compliance, retention standards and automating governance workflows.
- Table and file formats: Apache Parquet; Apache Iceberg as analytical table format.
- Advanced LLM workflows: RAG and agentic patterns over proprietary data; re-ranking with index/vector store results.
- Multi-cloud exposure: Azure ADF/ADLS, GCP Dataflow/DataProc; FinOps practices for cross-cloud cost control.
OUTCOMES AND MEASURES:
- Engineering excellence: Adherence to processes, standards, and SLAs; reduced defects and non-compliance; fewer recurring issues.
- Efficiency: Faster run times and lower resource consumption with documented cost models and performance baselines.
- Operational reliability: Faster detection, response, and resolution of failures; quick turnaround on production bugs; strong release success.
- Data quality and security: High DQ pass rates, robust lineage, minimal security incidents, and audit readiness.
- Team and customer impact: On-time milestones, clear communication, effective demos, improved satisfaction, and completed certifications/training.
LOCATION AND SCHEDULE:
● Location: Outside US (OUS).
● Schedule: Minimum 6 hours of overlap with US time zones.
Job Title: ServiceNow Developer / Senior ServiceNow Consultant
Experience Required
6+ Years
Job Description
We are seeking an experienced ServiceNow professional with strong expertise in one or more ServiceNow modules, including ITSM, CSM, HRSD, ITOM, HAM, CMDB, SPM, or GRC. The ideal candidate should possess hands-on experience in designing, developing, configuring, and implementing ServiceNow solutions while collaborating closely with business and technical stakeholders.
Requirements
- 6+ years of experience working on the ServiceNow platform.
- Strong hands-on experience in ServiceNow development, configuration, and administration.
- Experience in one or more ServiceNow modules:
- ITSM (IT Service Management)
- CSM (Customer Service Management)
- HRSD (HR Service Delivery)
- ITOM (IT Operations Management)
- HAM (Hardware Asset Management)
- CMDB (Configuration Management Database)
- SPM (Strategic Portfolio Management)
- GRC / IRM (Governance, Risk & Compliance / Integrated Risk Management)
- Experience in Service Catalog, Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, Notifications, Integrations, and Reporting.
- Strong understanding of ServiceNow platform architecture and best practices.
- Experience in designing scalable and maintainable ServiceNow solutions.
- Knowledge of REST/SOAP APIs and third-party integrations.
- Experience in Agile delivery methodologies.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in any module.
- ServiceNow Certified Application Developer (CAD).
- Experience with multiple ServiceNow module implementations.
- Exposure to cloud technologies and enterprise IT environments.
Responsibilities
- Gather and analyze business requirements and translate them into ServiceNow solutions.
- Design, develop, configure, and customize ServiceNow applications and modules.
- Implement workflows, catalog items, forms, UI policies, business rules, and integrations.
- Support end-to-end implementation, testing, UAT, deployment, and production support activities.
- Collaborate with business users, architects, and technical teams to deliver high-quality solutions.
- Perform root cause analysis and resolve complex technical issues.
- Ensure adherence to ServiceNow development standards and best practices.
- Participate in code reviews, design reviews, and solution discussions.
- Create technical documentation, knowledge articles, and support documents.
- Mentor junior team members and contribute to continuous process improvements.
- Support platform upgrades, enhancements, and new feature implementations.
Good-to-Have Module-Specific Experience
- ITSM: Incident, Problem, Change, Request, Knowledge Management
- CSM: Case Management, Customer Portals, Service Operations
- HRSD: Employee Center, HR Case Management, Lifecycle Events
- ITOM: Discovery, Service Mapping, Event Management, Cloud Management
- HAM: Asset Lifecycle Management, Procurement, Inventory Management
- CMDB: Data Modeling, CI Management, Data Governance
- SPM: Demand, Project, Portfolio, Resource Management
- GRC/IRM: Policy & Compliance, Risk Management, Audit Management, Vendor Risk Management
- Strong Lead Search Engineer / AI-ML Leader Profile
- Mandatory (Experience 1) - Must have minimum 11+ years of hands-on experience in Search / Information Retrieval / NLP / Machine Learning
- Mandatory (Experience 2) - Must have minimum 9+ YOE in backend development using languages (Python or Java)
- Mandatory (Experience 3) - Must have Experience designing taxonomy, ontology, tags, thesaurus, and metadata models
- Mandatory (Experience 4) - Must have Experience with Big Data frameworks (Hadoop, Spark) for search/ML workloads
- Mandatory (Experience 5) - Must have Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch, scikit-learn, Keras, Spark ML).
- Mandatory (Experience 6) - Must have experience in designing, building, and scaling RESTful APIs and Web Services.
- Mandatory (Experience 7) - Must have hands-on experience in statistical tools (Python, R, SAS, or open-source libraries).
- Mandatory (Experience 8) - Must have Experience with SQL/NoSQL databases (CosmosDB, Cassandra, MongoDB).
- Mandatory (Company) - Product Companies (Preferrably high search volumes companies like Flipkart, Amazon, Zepto, Zomato...etc)
- Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy
Preferred
- Preferred (Experience) - Familiarity with modern frontend frameworks (React, Angular, HTML5, CSS3).
- Preferred (Tools) - Must Hands-on with dev tools: Eclipse, Git, Gradle, Jenkins, Jira, JFrog Artifactory and web servers (Tomcat, Jetty, JBoss).
- Preferred (Education) -BE /B.Tech /M.Tech
Position: Content/ Creative Writer
Location: Nigdi, Pune- Onsite
We are looking for a passionate Content Writer with a flair for creativity and storytelling. This role goes beyond routine blogs and articles, we want someone who can bring ideas to life, craft compelling narratives, and create content that resonates with diverse audiences. To be successful as a content writer, you should keep abreast of the latest SEO techniques.
Job Responsibilities:
- Developing content for blogs, articles, product descriptions, social media, and the company website.
- Editing, polishing content for existing success stories and technological adventures to improve readability.
- Designing marketing strategies in developing content for advertising campaigns on social media. (Facebook, LinkedIn, etc)
- Proofreading content for errors and inconsistencies.
- Conducting keyword research and using SEO best practices to increase traffic to the company website.
- Creating compelling headlines and body copy that will capture the attention of the target audience.
- Identifying customers’ needs and recommending new content to address gaps in the company's current content.
- The candidate should have a good sense of design and visualization while curating content.
Requirements:
- Bachelor's degree in communications, marketing, English, journalism, or related field.
- Proven content writing, blog writing or copy writing experience.
- A portfolio of published articles/blogs.
- Proficient in LinkedIn articles, posts.
- Excellent writing and editing skills.
- Should have experience in creative writing and story telling.
About company- Mechsoft Digital Technologies Pvt. Ltd. Founded & headed by IIT Bombay graduate. Product development company with 20+own products. International clientele with fortune 500 companies as clients. Enterprise products implemented across 25 countries 35K+ users. The Mechsoft Rule Engine product was selected among 50 top innovations with its own Scripting Language, own compiler and Interpreter.
Visit the company's website link to know more - https://mechsoftgroup.com/
Merkle Sokrati, India’s leading Digital Marketing and Analytics firm, is looking for a motivated professional to become part of its young Client Engagement Team that would spearhead the organization towards the next level of growth. This individual will build strong relationships & deliver great performance for some of today’s most well-known brands which are our largest clients.
We are looking to hire for our Delhi team to handle Media planning, engagement and growth for key accounts.
What do we want from you?
- Build thorough understanding of client’s brand, business, brand, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
- Drive strategic client engagements on performance strategy, media planning, account growth and revenue.
- Manage a team of client strategy managers in addition to collaborating with larger cross functional teams of analysts and technologists to implement and deliver on client commitments.
- Drive internal projects to completion and enable team to address any challenges.
- Do annual planning & strategy preparation for the assigned portfolio.
Who could you be?
- You should have at least 10 years of experience and have worked with a start-up or an agency in an operations/ account management/ engagement role.
- You have prior experience into Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc.
- You have strong program management skills including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously.
- Strong solutioning, negotiating and pitching skills. Must be able to exert influence and drive initiatives across client organization.
- You are exceptional at problem-solving, analytical skills and business understanding.
- You are great at articulating your thoughts and presenting a clear well-defined structure.
- Love Digital Marketing and everything around it.
- And most importantly, LOVE customers & strive for every inch of their satisfaction.
What’s on Offer
- Fast track growth opportunity with one of India’s most promising companies in the digital marketing industry.
- Directly engage with CxOs from e-commerce, BFSI, internet apps, gaming, food-tech, health among others and be part of digital industry’s most high impact campaigns.
- Unparalleled learning opportunities in the company of ridiculously smart folks, with very high levels of expertise in their respective functions.
- Fantastically transparent, vibrant and positive work culture.
Additional Information
Please checkout what our current Client Partners have to say about the company and the role. Oojwal Manglik - Client Partner sharing his thoughts, ideas and more in the video below -
Django
FlaskPython
DockerWe are having an immediate requirement for a Python web developer.
You have:
- At least 2 years of experience developing web applications with Django/Flask/FastAPI
- Familiarity with Linux
- Experience in both SQL and NoSQL databases.
- Uses Docker and CI/CD
- Writes tests
- Experienced in application deployments and scaling them on AWS or GCP
You are:
- Eager to work independently without being watched
- Easy going.
- Able to handle clients on your own
Location: Remote (in India)
FRAAZO is India's fastest growing D2C Consumer Internet Brand which is currently serving happy customers in multiple cities
FRAAZO was born with a mission to provide high quality and hygienic produce to customers –
straight from the Farm to Doorstep (A farm to fork model company) within 18 hours. It constantly works towards this goal until it finally becomes the face of “direct fresh farm supplies”. A community intending to scale their behavior to create a utopia where being a reliable source of best produce
is the norm and not the exception.
To build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.At FRAAZO you will be working alongside with a group of incredibly passionate and driven people
who have complete freedom to chase down their goals in a totally uninhibited manner.
Here’s what will be in store for you at FRAAZO once you join us as Operation Excellence
About the Role:
Fraazo is looking for a operation excellence that will support the Supply Chain Optimization and Excellence Team to drive efficiencies across the entire supply chain process.You will be joining a dynamic team which is working towards making Fraazo leader in the FMCG Retail. He/ She will
responsible for You will engage with our Supply Chain to promote the trends of our metrics towards high-quality benchmarks.
What will you do:
Prepare Master plan and Drive 5S implementation across all Collection Centres and
Dark stores etc.,
Prepare SOP (Standard operating Procedures) and Work instructions and Daily
Routines for all positions and train the members and ensure the adherence at all levels;
Planning and Training of the team members on 5S, GMP, GWP, Hygiene
Practices,Food safety,QA Specifications etc.,
Conducting 5S and GMP/Food Safety Audits and ensuring the regulatory /statuatory
compliances as applicable.
Drive Improvement Projects like Wastage optimization, Availability improvemet,
Productivity Enhancement etc., using DMAIC/Six Sigma methodology;
Drive and ensure the Quality of Products from Collection Centre (CC) to Dark Stores
(DS) and up to the end Consumer.
Ensure Documentation at all levels through continuos monitoring and Auditing;
Training of the team members on Quality Specifications, Defect Matrix etc.,
RCA (Root Cause Analysis) Tool usage for optimizing the losses/defects generated
and Customer complaints etc.,
Drive Suggestion/Rewards and Recognitions/Idea work shops as per the Road map.
Drive 5S and KAIZEN culture across all areas.
Coordinate with HR team on execution of the Training Calendar as per the Plan
across all areas
Liason with the key stake holders like Operations/Procurement/Last mile /Middle mile
operation team etc.,
Internal and External Benchmarking of for all Product categories for ensuring the
quality consistency.
Creating and sustaining a dynamic environment that fosters development
oppurtunities by evaluating and motivating high performance amongst the team
members.
Drive the Horizantal replication of Good practices within the organization/Bench mark
organization etc.,
You should apply If you have:
B.E. (Mechanical/Food technology/Agriculture/Electrical)
5-8 Years in FMCG/Food processing MNC in Production
Management/QA/TPM/OE/Six Sigma etc., or in VnF Groceries experience in QA
with knowledge of TPM/Six sigma/operational excellence practices;
Life at FRAAZO
Working at FRAAZO would instantly make you realise one thing: you are working with the best
talent around you. Not just in the role you occupy, but everywhere you go. At FRAAZO, people
always have talent up their sleeves. With the right company, even conversations can be
rejuvenating. At FRAAZO, we guarantee a good company.
To make things smoother and to make sure you spend time and energy only on the most important
things, FRAAZO strives to make every process transparent.
There are many more such eccentricities that make FRAAZO what it is but that’s for one to
discover. If you feel at home reading this, get in touch.
.NET
C#Mandatory Skills:
- Good Coding Skills
- Hands on Experience on C#
- Indexer
- Object Oriented concepts using C#
- Linq
- Generics
- Delegates
- File IO
- GAC concepts
- MVC
- Entity framework
- .Net Core Concepts
- Web-API
- Sql Queries
Secondary Skills:
- Knowledge of Angular/React/Vue/Java Script/ Type Script
- Knowledge of HTML and CSS
- SQL Server and PL/SQL
- Understanding of Design Patterns
Interpersonal Skills:
- Good in communications (Verbal and Written)
- Should have worked individually or in team
Job Description:
Our Customer is building and configuring New Dealer Management Software (DMS) for the Indian continent. DMS will be executed in multiple phases, Our customer is looking for a full stack developer to execute the project. The candidate will be working extensively on C#, MVC and Entity framework and helping Devops team to smoothen the release process
Java- Experience with Hibernate and Spring.
- Experience with Springboot, spring MVC
- Experience with all phases of the Software Development Lifecycle, including system analysis, design, coding, testing, debugging and documentation
- Teamwork & collaboration skills to work across organizations
- Problem solving skills to develop quick yet sound solutions to resolve complex issues
- Programming Language(s): Java, J2EE, JSON, HTML, DHTML, HTML 5, XML, EXTJS.
- Experience with XML/HTTP and Web Services
- Experience with HTML, JSP, CSS, JQuery / Ajax / JSON,
- Experience /Knowledge of Angular, React.
- Experience building J2EE based Web Applications
- Experience with MySql.
Flutter
Kotlin
Android DevelopmentJob Location: Pune
Experience: 2 to 5 years
Annual CTC: 400000 - 1000000 INR
Notice Period: 1 Month or Less
Skills: Flutter, Platform level iOS/Android, Mobile Application Development, SQLite.
Job Requirement:
- Desire to work in a startup environment, Fun@work culture and able to self-manage.
- Must have at least 2 years of experience in building mobile applications and built at least two Android and/or iOS apps with Flutter.
- A strong commitment to quality and willingness to learn.
- Have published one or more mobile apps in Google Play or App Store.
- Experience with third-party libraries and APIs.
- Experience working in an agile development process.
- Be proficient in using version control and continuous integration, with tools such as Bit Bucket, Git and Jenkins.
- Write clear, maintainable and testable code that you are proud of.
- Good communication skills.
Good to have: (Not Mandatory)
- Ability to take an ownership & leadership role on the team.
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
- Solid understanding of the full mobile development life cycle, including automated testing and building.
- Experience working in Fintech payments and eCommerce.
- General knowledge of Location Services, Maps, and other common Android/IOS libraries.
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