11+ Help desk Jobs in Pune | Help desk Job openings in Pune

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

🌐 Job Title: Senior Azure Developer

🏢 Department: Digital Engineering

📍 Location: Pune (Work from Office)

📄 Job Type: Full-time

💼 Experience Required: 5+ years

💰 Compensation: Best in the industry

🔧 Roles & Responsibilities:

• Design, develop, and implement solutions using Microsoft Azure with .NET and other technologies.
• Collaborate with business analysts and end users to define system requirements.
• Work with QA teams to ensure solution integrity and functionality.
• Communicate frequently with stakeholders and team members to track progress and validate requirements.
• Evaluate and present technical solutions and recommendations.
• Provide technical mentoring and training to peers and junior developers.

💡 Technical Requirements:

• Minimum 2 years of hands-on development experience in:
• Azure Logic Apps
• Azure Service Bus
• Azure Web/API Apps
• Azure Functions
• Azure SQL Database / Cosmos DB
• Minimum 2 years’ experience in enterprise software development using .NET stack:
• REST APIs
• Web Applications
• Distributed Systems
• Familiarity with security best practices (e.g., OWASP).
• Knowledge of NoSQL data stores is an added advantage.

About us:

TAPPP is leading the charge in bringing premium digital entertainment content & live sports to global consumers via its prepaid platform.

We are available across platforms via the Web, Mobile, and Tablets. Building out this brand presents significant product and engineering challenges. At the center of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end.

The organization is flat, processes are minimal, individual responsibility is big, and there is an emphasis on keeping non-productive influences out of the everyday technical decision-making process. Upholding these philosophies will be imperative as we execute our aggressive plan of global expansion over the next 2 years.

Who are we looking for:

We are looking for a QA engineer experienced in writing test cases based on user stories, creating reports, testing the application from a design & usability perspective, and supporting both manual and automated testing throughout the lifecycle of the product. As a QA Engineer, you will ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system.

Mandatory technical skills:

• Proven working experience (Min 3 years) in software quality assurance
• Strong knowledge of software QA methodologies, tools, and processes
• Experience in writing clear, concise, and comprehensive test plans and test cases
• Hands-on experience with both white box & black box testing and automated testing tools
• Technology hands-on Selenium, Javascript, and SQL Scripting is a must
• Experience with Restful API testing – Postman jetpack, RestAssured
• Experience with performance/load/stress testing
• Experience in all stages of application testing including UI, backend, functional, regression
• Experience working in an Agile/Scrum development process

Other

Strong independent contributor and an unquenchable desire to learn, attention to detail a can-do attitude

Comfortable working in a start-up environment

The position is based in Pune, India.

3+ years of experience of Workday HCM configuration experience, across 2+ Workday modules (deployment experience

Key responsibilities

• Support with design/requirements workshops
• Lead on design/requirements workshops for smaller pieces of work (below 300 hours)
• Confident in configuring workday with the ability to reference Workday Community for clarity
• Ability to create effort estimates based on requirements
• Excellent problem solver
• Wants to master additional modules of Workday
• Support and mentor junior resource based in Portugal/UK
• Achieve a high level of utilisation
• Be consultative in their customer approach

We are looking for a Senior React Native developer with 5 - 6 years of experience, in building performant mobile applications on Android & iOS platforms. You will be responsible to Architect, build React Native applications.

We are a fast growing product based startup operating out of Chennai.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across Android and iOS.
• Technical design of complex mobile applications
• Leverage native APIs for deep integrations with both platforms.
• Translating designs and wire-frames into high quality code
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain code and write automated tests to ensure the product is of the highest quality.

Requirements

• 5-6 years of demonstrable experience in designing and developing mobile apps using react-native.
• Ability to write well-documented, clean JavaScript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts.
• Familiarity with native build tools, like XCode, Gradle, Android Studio and Visual Studio Code.
• Understanding of REST APIs, the document request model, and offline storage.

Below are a few perks of joining our team:

• Competitive salary
• Fully remote job
• Creative Problem Solving and Entrepreneurial Thinking
• Fast-Paced Environment
• Consistent Engagement from Senior Leadership

Responsibilities

Develop high quality, secure, stable code for use in products and solutions for

customers, making it easier for other developers to maintain, enhance, reuse,

and localize

Work with Product Owner and/or Product Manager/Team to understand and help

refine functional requirements for new products

Develop and outline architecture and relationships between subsystems and

participates in review of those designs

Investigate and, if necessary, prototype technologies and algorithms relating to

the task

Break down a large problem into smaller components and provide a clear

solution for each piece

Ensure new code, feature or software product meets performance goals/metrics

Research external best practices and emerging technologies for possible

incorporation into company products and methodologies

Write and maintain the code following Test-Driven-Design principles

Minimum Qualifications

Bachelor’s degree in any Engineering discipline from reputed engineering

college

5 to 7 years of strong programming skills in Web and Cloud Technologies

Should have a very strong foundation in JavaScript, and must have a clear

understanding of basic web fundamentals such as prototype based inheritance,

scopes, Event Loop, Memory Management in JS, etc

Should be good at developing modular front-end applications and is expected to

have the knowledge to create good abstractions that can be reused . Should also

have in-depth understanding of latest ES6 standards such as spread operators,

arrow functions, etc

Should have strong programming skills in Web and Cloud Technologies

Should be strong in OOAD Concepts

Should have a strong hands-on in React, Typescript

Should have Hands-on experience in any of the backend language.

Should understand latest paradigms in Front End Development such as Pub-Sub

Pattern, Redux, RxJS, Service Workers, Client Caching, Lazy Loading, Dynamic

Injection, Bundle Optimisation, etc

Should have very good hands-on knowledge of CSS3 & HTML5

Should have good knowledge of Postman API Platform

Should have experience with Amazon web services – ECS, Lambda, S3, SQS, etc

Should have Hands-on experience of developing RESTful web services and

integrating the same with heterogeneous clients

Should have Hands-on experience with Relational or NoSQL Database’s

Should have a very clear understanding of TDD is expected and should have

good exposure to writing UT's and designing UI components with testability in

mind

Should have Strong Communication and Analytical skills

Flexibility under changing conditions and the ability to multi-task between

projects

Preferred Qualifications

Hands-on experience with C++

Nice to have experience with Python

Nice to have experience with CI/CD tools like Docker, Jenkins, etc

Nice to have a hands-on & Understanding of CSS Pre-processors such as SASS,

LESS, etc

Desired Candidate Profile

• A Master's degree in business administration (MBA), Marketing
• Minimum 5-6 yrs of Sales experience with understanding of paper industry
• Excellent verbal and written communication skills
• Willingness to travel regularly to different markets
• Proficiency with Microsoft office
• Strong analytical skills and ability to work well with little supervision