11+ Help desk Jobs in Pune | Help desk Job openings in Pune

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Job Summary:

The Head of Strategy and Pre-sales will lead the strategic growth initiatives and pre-sales activities of the Healthcare & Life Sciences Business Unit. This leadership role is responsible for translating the company’s overarching goals into actionable strategies, managing a team of pre-sales professionals, research engineers, and strategists. You will ensure seamless alignment between business development, product innovation, and client engagement to drive revenue and customer success.

Key Responsibilities:

Strategy Development & Implementation:

Translate organizational imperatives into actionable BU-level strategies and execution plans.

Develop and implement a scalable pre-sales framework aligned with business objectives.

Be the Single Point of Contact (SPOC) for proactive proposals, RFPs, and RFIs.

Collaborate with sales, product, and practice teams for unified client engagement.

Craft compelling pitches and value propositions for target accounts.

Work across Business Units to deliver comprehensive solutions.

Partner with marketing on campaign strategy and content development.

Ensure alignment with organizational policies and compliance requirements.

Maintain strong product and market knowledge to position solutions effectively.

Continuously optimize pre-sales processes and tools.

Go-to-Market Execution:

Drive strategic deal shaping, win strategies, pricing, and differentiation.

Build detailed account plans aligned with client strategic initiatives.

Provide support materials such as case studies and capability documents.

Enable internal teams on new offerings in emerging tech areas.

Lead & Demand Generation:

Generate leads via direct outreach, marketing campaigns, and partnerships.

Set up and qualify meetings with potential clients.

Support business growth through targeted messaging and proactive engagement.

Reporting & Analytics:

Monitor strategy implementation and BU performance.

Track KPIs including win rates, deal velocity, and client engagement.

Provide regular strategic and operational reports to senior leadership.

Knowledge Management:

Relay prospect feedback to inform product roadmaps.

Stay ahead of market and industry trends.

Oversee creation of whitepapers and thought leadership materials.

Ensure documentation standards for solutions, brochures, and catalogues.

Drive knowledge sharing, training, and certifications across teams.

Team Leadership & Development:

Align team deployment with skillsets and project requirements.

Uphold process discipline and performance standards.

Foster capability development and mentor team members.

Drive performance management, goal setting, and continuous coaching.

Qualifications:

Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA preferred.

15+ years in pre-sales, technical consulting, or sales engineering, preferably in engineering services.

Proven success in strategy implementation and performance tracking.

Strong leadership, collaboration, and stakeholder management skills.

Deep understanding of the Healthcare & Life Sciences domain.

Excellent communication, problem-solving, and consultative selling abilities.

We are looking for a Senior Data Engineer with strong expertise in GCP, Databricks, and Airflow to design and implement a GCP Cloud Native Data Processing Framework. The ideal candidate will work on building scalable data pipelines and help migrate existing workloads to a modern framework.

• Shift: 2 PM 11 PM
• Work Mode: Hybrid (3 days a week) across Xebia locations
• Notice Period: Immediate joiners or those with a notice period of up to 30 days

Key Responsibilities:

• Design and implement a GCP Native Data Processing Framework leveraging Spark and GCP Cloud Services.
• Develop and maintain data pipelines using Databricks and Airflow for transforming Raw → Silver → Gold data layers.
• Ensure data integrity, consistency, and availability across all systems.
• Collaborate with data engineers, analysts, and stakeholders to optimize performance.
• Document standards and best practices for data engineering workflows.

Required Experience:

• 7-8 years of experience in data engineering, architecture, and pipeline development.
• Strong knowledge of GCP, Databricks, PySpark, and BigQuery.
• Experience with Orchestration tools like Airflow, Dagster, or GCP equivalents.
• Understanding of Data Lake table formats (Delta, Iceberg, etc.).
• Proficiency in Python for scripting and automation.
• Strong problem-solving skills and collaborative mindset.

⚠️ Please apply only if you have not applied recently or are not currently in the interview process for any open roles at Xebia.

Looking forward to your response!

Best regards,

Vijay S

Assistant Manager - TAG

https://www.linkedin.com/in/vijay-selvarajan/

Avegen is a digital healthcare company empowering individuals to take control of their health and supporting healthcare professionals in delivering life-changing care.

Avegen's health management platform is being used by healthcare providers in the U.K. and India to take care delivery beyond the four walls of the hospital/clinic, ensuring that patients have access to personalized care. The platform enables better patient management leading to improved outcomes.

Responsibilities, Skills:

• Own
• Take the deliverable through lifecycle (Spec review, Test design, Test execution and defect reporting, Segregation tests in smoke, sanity, regression, Customer Issue reproduction, test case addition/update, automation to build regression suite for Customer reported issues
• Help with issue reproduction and debugging
• Keeping required documentation up to date for compliance for every deliverable

• Perform under guidance
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Track quality assurance metrics and QMS compliance
• Automate smoke, sanity and regression suite for backlog
• Expected to take initiative
• Stay up-to-date with new testing and test automation tools and test strategies
• Contribute to SDLC discussion and tweak processes to Avegen specific needs including waterfall, agile, hybrid, etc.

Educational Qualifications:

● Bachelor’s Degree in Engineering

● Additional business degree/Certification in Agile or Scrum preferred

Good to have ISTQB certification

Availability: Full time  

Location: Pune, India  

Experience: 4- 6 years 

Tvarit Solutions Private Limited (wholly owned subsidiary of TVARIT GmbH, Germany). TVARIT provides software to reduce manufacturing waste like scrap, energy, and machine downtime using its patented technology. With its software products, and highly competent team from renowned Universities, TVARIT has gained customer trust across 4 continents within a short span of 5 years. TVARIT is awarded among the top 8 out of 490 AI companies by European Data Incubator, apart from many more awards by the German government and industrial organizations making TVARIT one of the most innovative AI companies in Germany and Europe.   

We are looking for a passionate Full Stack Developer Level 2 to join our technology team in Pune. You will be responsible for handling operations, design, development, testing, leading the software development team and working toward infrastructure development that will support the company’s solutions. You will get an opportunity to work closely on projects that will involve the automation of the manufacturing process.  

Key responsibilities 

• Creating Plugins for Open-Source framework Grafana using React & Golang. 
• Develop pixel-perfect implementation of the front end using React. 
• Design efficient DB interaction to optimize performance. 
• Interact with and build Python APIs. 
• Collaborate across teams and lead/train the junior developers. 
• Design and maintain functional requirement documents and guides. 
• Get feedback from, and build solutions for, users and customers. 

Must have worked on these technologies.  

• 2+ years of experience working with React-Typescript on a production level 
• Experience with API creation using node.js or Python 
• GitHub or any other SVC   
• Have worked with any Linux/Unix-based operating system (Ubuntu, Debian, MacOS, etc)  

Good to have experience: 

• Python-based backend technologies, relational and no-relational databases, Python Web Frameworks (Django or Flask) 
• Experience with the Go programming language 
• Experience working with Grafana, or on any other micro frontend architecture framework 
• Experience with Docker 
• Leading a team for at least a year 

Benefits and perks:

• Culture of innovation, creativity, learning, and even failure, we believe in bringing out the best in you. 
• Progressive leave policy for effective work-life balance. 
• Get mentored by highly qualified internal resource groups and opportunities to avail industry-driven mentorship programs.
• Multicultural peer groups and supportive workplace policies.  
• Work from beaches, hills, mountains, and many more with the yearly workcation program; we believe in mixing elements of vacation and work. 

How it's like to work for a Startup?

Working for TVARIT (deep-tech German IT Startup) can offer you a unique blend of innovation, collaboration, and growth opportunities. But it's essential to approach it with a willingness to adapt and thrive in a dynamic environment.

If this position sparked your interest, do apply today!

By submitting my documents for the recruitment process, I agree that my data will be processed for the purpose of the recruitment process and stored for an additional 6 months after the process is completed. Without your consent, we unfortunately cannot consider your documents for the recruitment process. You can revoke your consent at any time. Further information on how we process your data can be found in our privacy policy at the following link: https://tvarit.com/privacy-policy/

Durch das Abschicken meiner Unterlagen für den Rrecruitingprozess erkläre ich mich damit einverstanden, dass meine Daten zum Zweck des Recruitingprozesses verarbeitet und nach Abschluss des Recruitingprozesses für weitere 6 Monate gespeichert werden. Ohne dein Einverständnis können wir deine Unterlagen für den Rrecruitingprozess leider nicht berücksichtigen. Du kannst dein Einverständnis jederzeit widerrufen. Weitere Informationen, wie wir deine Daten verarbeiten findest du in unserer Datenschutzerklärung unter folgendem Link: https://tvarit.com/privacy-policy/ 

1.       Strong knowledge in Front end scripting like EJS, JavaScript, Jquery

2.       Proficiency with fundamental front-end languages such as HTML, CSS.

3.       Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.

4.       Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net

5.       Good Understand with database technology such as MySQL, Oracle, and MongoDB.

What Are You Going To Do? 

As a Salesforce Commerce Cloud Architect you will design and develop solutions for global brands. You will work with Delivery Managers, Developers, Quality Assurance engineers and client teams to deliver the best in ecommerce. 

Main Responsibilities: 

• Design, build and configure SFCC e-commerce websites 
• Integrate third party solutions using a range of e-commerce technologies 
• Facilitate requirements gathering sessions with client teams 
• Work with an Agile team to ensure solutions are delivered timely and on budget 
• Lead technically teams of SFCC developers 

What Do We Expect? 

• Expert knowledge of Salesforce Commerce Cloud 
• Expert knowledge in JavaScript, HTML, CSS 
• Experience with complete e-commerce lifecycle development 
• Strong understanding of design patterns 
• Proven problem-solving skills 
• Team player 

Why Join Us? 

• Competitive remunerations & benefits package 
• Exposure to International Brands & latest technologies  
• Friendly, yet competitive work environment  
• Flexible working hours and working location 
• Technical training & certifications 
• Business/Consulting training & certification  
• Sport & team building events  

Job Description- Sr. Visual & Graphic Designer

As a Graphic Designer you will...

• Develop and maintain a consistent brand image and identity across all company materials
• Collaborate with the marketing team to design a variety of assets including social media designs, blog designs, landing page designs, animations, digital ads, site graphics, iconography, illustration, etc.
• Work on multiple projects in parallel while staying organized and meeting deadlines
• Help define and develop our brand narrative, style, and positioning
• Execute all visual design stages from concept to final hand-off to production like online and offline brand visual display, promotion materials, video clips...
• Must understand product design standard. Establish and promote design guidelines according to brand requirement know well about the trending design style and enhance the brand creativity meanwhile.
• Rapidly create sketches illustrations to visualize and effectively communicate your ideas
• Occasionally collaborate with the product team to design visual elements for the application

Qualifications & Requirements:

• 6+ years of professional experience as a designer
• 2 years of minimum experience in internet design industry, experienced in illustration design or advertising design are preferred.
• Perfect graphic design and video editing skills, proficiency in Photoshop/Illustrator/Premiere/After Effect or other visual design tools;
• Strong communication skills, fully understand the design needs or use scenarios. Ability to solve problems creatively and effectively.
• Good cooperation and teamwork ability. Responsible for team, strong executive power, and capable of learning, able to withstand high-intensity work pressure.
• Please present your designs when come for interview.

Nice to have skills:

• Experience with marketing, advertising, user psychology, and conversion optimization.
• Strong illustration skills.

What we value:

• Be a team player
• Embrace change
• Communicate clearly
• Deliver creatives on time

Job Type: Full-time

Job Location: Pune, Maharashtra.