11+ Help desk Jobs in Pune | Help desk Job openings in Pune

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Role Overview:

The International Inside Sales – Team Lead will be responsible for driving sales growth in global markets, leading a small inside sales team, and ensuring effective client engagement. This role involves prospecting, nurturing leads, converting opportunities, and meeting sales targets for international markets while coaching and motivating the team.

Key Responsibilities:

1. Sales & Revenue Generation

 Develop and implement strategies to achieve monthly, quarterly, and annual

international sales targets.

 Identify new business opportunities in international markets (B2B, retail, e-

commerce).

 Drive the full sales cycle – from prospecting and lead qualification to closing

deals.

 Upsell and cross-sell products to existing international customers.

2. Team Leadership

 Lead, mentor, and guide the inside sales team to deliver on sales goals.

 Monitor performance metrics, provide feedback, and ensure team members are

equipped with the necessary skills and tools.

 Foster a positive, motivated, and performance-driven team culture.

3. Client Relationship Management

 Build and maintain strong relationships with key international customers,

distributors, and partners.

 Handle escalations and resolve customer concerns in a professional and timely

manner.

 Collaborate with the marketing team to create tailored campaigns for specific

regions.

4. Market Intelligence

 Stay updated on global organic food trends, competitor activities, and market

conditions.

 Provide regular reports and insights to management for strategic decision-

making.

Qualifications & Skills:

 Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).

 4–6 years of sales experience, with at least 1–2 years in a team leadership role.

 Experience in international sales, preferably in FMCG, food, or organic products.

 Strong communication, negotiation, and interpersonal skills.

 Target-driven, self-motivated, and able to work under pressure.

 Proficient in CRM tools, MS Office, and online sales platforms.

Key Performance Indicators (KPIs):

 Achievement of international sales targets.

 Conversion rate from leads to closed deals.

 Customer satisfaction and retention rate.

 Team performance and productivity.

Dear Candidate,

We have an urgent opening for SAP FICO Consultant.

Experience: 7+ yrs

Location: Hyderabad, Bangalore , Pune

Thanks & Regards,

Minakshi Soni

Executive-Talent Acquisition 

Rigel Networks Pvt. Ltd

Full Stack Developer (Dotnet & Angular)

• Develop web applications in C#, ASP.NET Core, ASP.NET MVC/WebAPI
• Design and develop backend APIs for complex custom business applications as per requirement
• Design and develop database schema, queries, stored procedures
• Develop frontend SPA using AngularJS/Angular 2+, API integration, Data binding
• Collaboration with developer team, Project managers to ideate software solutions
• Essential communication skills for customer conference calls and meetings
• Interact with clients and other stakeholders to understand their requirements/problems, provide daily updates, plan and module delivery
• Test software to ensure quality and efficiency
• Responsible to troubleshoot bugs and fix them as well as maintain/enhance existing projects
• Write technical documentation
• Working with Agile and Scrum methodologies
• Extensive knowledge of database performance optimization strategies, indexing, sharding
• Develop applications using TDD (Test Driven Development), Unit testing, Integration testing, NUnit/XUnit framework
• Design HLD/LLD architecture diagrams, Infrastructure diagrams, ER Diagrams

• C#
• NET/ASP.NET Core
• Entity Framework
• Javascript
• Typescript
• Angular
• Relational Databases (Postgresql etc.)
• NoSQL (MongoDB, DynamoDB etc.)
• NUnit/XUnit

• AWS/Azure/GCP
• Docker
• Kubernetes
• Microservices

RevBoosters is a data-centric, service-based company that helps businesses to harness the power of marketplaces like Amazon, Flipkart to grow their businesses using the concepts of Digital Marketing.

Services to clients are done by using techniques of performance marketing -  PPC.

RevBoosters has a lot of success stories with helping businesses grow in the Indian market and markets in the United States of America.

About the role:

RevBoosters is looking to hire interested and driven candidates with excellent research skills to focus on growing the business by supporting the business development team in increasing the reach of the company to more sellers/business owners/brand owners, partner agencies and CMOs in the Indian and international markets.

Candidate requirements:

• A graduate degree with 0 - 1 years of experience.
• Excellent written and verbal communication skills.
• Curiosity to learn more about digital marketing, e-commerce, marketplaces, retail and other concepts that are closely related to the domain of business operations.
• Highly proficient in researching solutions and business development.
• Excellent problem-solving capabilities.
• Basic knowledge of tools like MS Office, G Suite.
• Candidates aspiring to have a career in business consulting are the best fit for this role.

Job responsibilities:

• Get a thorough understanding of the company, its services, target market and domain of operation.
• Research, research, research and more research of the business opportunities, viable income streams, target market and domain of operation.
• Identify new business opportunities by connecting with potential clients over social media or by the process of cold calling.
• Fill up the sales pipeline by generating a fixed number of leads on a monthly basis.
• Complete targets of setting up calls with the senior business development team and the clients.
• Assist the senior members of the business development team to organize and closing deals with potential clients.
• Develop and improve marketing and sales collaterals that will help the business development team close more deals.
• Prepare sales contracts ensuring adherence to law-established rules and guidelines.

What’s in it for the candidates:

• A chance to work with a determined, enthusiastic, fun-loving and creative team that comprises the best minds in the country.
• Exposure to various concepts of digital marketing and in-depth understanding of each concept and its career growth potential.
• A chance to interact with industry leaders, business owners and achievers only to be inspired by each and every story that comes with them.
• A clear shot to prove yourself to be worthy of handling additional responsibilities with accelerated growth promotions.
• A chance to explore international markets that can help set up additional business opportunities.

We are looking for a talented and competitive Sales Development Representative who thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls every day.

Job Responsibilities:

• Learn & understand our products and our prospective clients well.

• Understand customer pain points, requirements and correlate ZapInventory & ZapApps.io solutions and customer requirements.

• Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers.

• Respond, engage and qualify inbound leads and inquiries.

• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.

• Execute planned sales activities and develop a target list of high potential new customers.

• Resolve customer complaints regarding sales and services.

• Achieve monthly & quarterly quotas.

• Perform effective online demos to prospects.
  Manage customer queries on Intercom (or other chat tool we might be using) and email.

Requirements:

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
• Ability to make focused efforts to close deals. The ideal candidate should be strategy driven with a research-based approach.
• Proven sales development experience, preferably at an Internet startup or SaaS industry.
• Savvy with LinkedIn sales navigator, and CRM tools.
• Proficient with corporate productivity and web presentation tools.
• Ability to multitask, prioritise and manage time effectively.

Additional Responsibilities: We also expect this person to handle our SEO management task which includes working with bloggers and digital media executives.

Established in the year 1994, PRASA Infocom & Power Solutions has gained vast experience in the ever-changing environment of data centers and mission critical infrastructure. Partnering with the leading brands for indoor and outdoor equipment installed for data centers, Prasa has portrayed itself as the leading solution provider for mission critical infrastructure.

Responsibilities:

• Searching new tenders, screening tender documents and analyzing the eligibility to participate for the tender.
• Understanding tender documents, preparing synopsis and sharing it with management.
• Uploading the tender documents online & final submission of tender or bid.
• Responsible for drafting proposals for various projects in coordination with other departments.
• Preparation of pre-bid queries and regular follow up with the concerned departments.
• Making quotations, checklist for all type of tenders
• Preparing bid documents and getting it validated by the management.
• Submitting tender documents online (and physically if required).
• Maintaining records in the system

Requirements:

• Completed BE/BTech in Electrical
• 3-5 years experience
• Must be in Pune and comfortable to work from office in Kothrud
• Knowledge about datacenter industry (preferred)
• Experience with SAP system (preferred)

• Write performant code using core Vue, Vuex, and Vue Router to create websites and web applications 
• Create tests for code written by yourself and other web developers, full-stack developers, and software engineers
• Integrate Vue into legacy projects
• Diagnose and fix bugs and other software defects in new and existing Vue applications
• Run code optimization tools and analyzers to spot and refactor inefficiencies to create highly performant code

• Bachelor’s degree or several years of experience in enterprise products, computer science, or other related fields
• Strong understanding of JavaScript and React JS, including the latest revisions of ECMAScript
• Good knowledge of the Vue.js framework and related components such as Vuex and Vue Router
• Experience with standard tools and services in JavaScript front-end development and software development, such as Git, JIRA, HTML5, Laravel, Angular, Node.js, and npm
• The ability to work as part of a team, taking ownership of individual components and following coding guidelines to create performant components that fit into more-comprehensive projects
• An understanding of advanced JavaScript concepts, such as dealing with asynchronous requests and dynamic content 
• Experience with integrating and maintaining external software libraries and APIs using a command-line interface and package managers

Turtlemint is a technology platform (http://www.turtlemint.com/">www.turtlemint.com) that facilitates the entire process of researching, decision-making and buying insurance. Turtlemint is building a unique insure-tech platform which is enabling the transaction of complex products with a simple and intuitive interface. On the supply side, Turtlemint aggregates more than 25+ insurers and enabled three unique demand channels. First, direct to consumer channels where users buy insurance products. Second, a network of more than 35,000 agents across India who use the Turtlemint platform to sell insurance. Third, the SaaS version of the same platform for large financial institutes, consumer applications, etc. Now it is expanding into other financial products like mutual funds.

Turtlemint is founded by IIT/IIM graduates, ex-employees of top companies like ICICI Lombard, Yahoo, eBay, and Quikr. Our management team has to experience building and growing many successful technologies and consumer companies. Turtlemint is growing rapidly and it is already amongst the top three insurance platforms in India. We are a well-funded startup, backed by leading Venture Capitalists, and began our business operations in September 2015. We strongly believe that as a technology-led company we can truly disrupt the 'old economy' financial services businesses, a multi-billion dollar industry in India.

Turtlemint promises to offer an intellectually enriching and fun work environment, and an opportunity to work with smart and dedicated colleagues. Come make an impact on millions of users on an important but often ignored aspect of their life - financial security & freedom!

Job Description  

Position: Engineering Manager

Role:  Engineering Manager  

Experience: 8-15 years  

Location: Mumbai/Pune

Responsibilities

• Lead a team of engineers and product managers in the ideation and technical development of product
• Provide strategic and operational oversight for Enterprise software product development
• Work closely with business leaders to develop short and long-term strategies
• Manage business expectations, resolve conflicts, and keep businesses aligned
• Define the processes needed to achieve operational excellence in all areas, including project management and system reliability
• Experience scaling and managing 5-20 person teams
• Develop and drive execution on 6 months and 1-year road maps
• Drive innovation, establish new approaches in improving productivity
• Establish a metrics-based organization, develop key operational metrics and push for continuous improvement.
• Ensure system security, data integrity, and accuracy of financial records

Skillset and Experience

• 8+ years of experience in building Enterprise software
• 8+ years of experience with programming languages such as Java, PHP, Python, or C++
• 5+ years experience with agile systems development methodologies
• 4+ years of experience managing engineering teams including hiring/termination and performance management
• 3+ years of experience with either Spring Boot, Play Framework, Django, etc

Bachelors in Computer Science or a related technical field, or equivalent experience 

Finally, and most importantly, drive, energy, and motivation to succeed with delivering great customer experiences 

Bonus Qualification

• Experience developing financial products like insurance, mutual funds, etc
• Ability to understand the business logic
• Organizational and analytical skills

What you get: 

• To work in an early-stage consumer internet start-up in disruptive space  
• To directly work with the founding team of graduates from IIT/ IIM and experience at top internet brands like Yahoo/ eBay  
• Great culture and work with like-minded colleagues  
• Health Insurance for yourself and your family