11+ Help desk Jobs in Pune | Help desk Job openings in Pune
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Job Summary:
We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.
Key Responsibilities:
• Handle inbound calls and manage IT service requests and incidents efficiently
• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.
• Provide support for client environments including AVDI, Citrix, and Windows-based systems
• Perform basic Windows OS and network connectivity troubleshooting
• Update and maintain Knowledge Base (KB) articles
• Ensure shift adherence and active participation in shift handovers and team huddles
• Collaborate with cross-functional teams for issue resolution
• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces
• Maintain high levels of customer satisfaction through professional communication and timely resolution
Required Skills:
• Proven experience in a service desk/call center role handling US customers
• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy
• Familiarity with Citrix, AVDI, and Windows troubleshooting
• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)
• Excellent verbal and written communication skills
• Ability to work in a night shift and rotational 24x7 schedule
• Strong team collaboration and time management skills
Strong Consumer Insights / CX Analytics / Product Insights profile (behavioral/user/product/UX analytics)
Mandatory (Experience 1) - Must have 4+ years of experience in Customer Experience (CX) Analytics, Consumer Insights, Product Analytics, Behavioral Analytics, or UX Analytics, working on B2C digital products (Web/App) with a focus on understanding customer behavior, customer journeys, and experience improvement.
Mandatory (Experience 2) - Must have hands-on experience analyzing customer journeys, behavioral funnels, digital interactions, session-level behavior, clickstream data, and experience metrics to identify pain points, drop-offs, and optimization opportunities.
Mandatory (Experience 3) - Must have experience using CX and Digital Experience Analytics platforms such as Medallia, ContentSquare, Google Analytics (GA4) or similar tools for customer behavior analysis, journey mapping, and insight generation.
Mandatory (Experience 4) - Must have experience working closely with Product, Design, CX, Business, Marketing, and Research teams to generate insights, validate hypotheses, and drive customer experience improvements.
Mandatory (Experience 5 ) - Strong working knowledge of SQL and Python for data extraction, querying, analysis, exploratory data analysis, automation, and behavioral data interpretation. Ability to independently analyze large datasets, identify patterns, and generate actionable business insights.
Mandatory (Experience 6): Understanding of hypothesis-driven thinking and basic experimentation/A/B testing concepts, including interpreting results and distinguishing between correlation and causation.
Dear Candidates,
We are currently looking to hire an Account Executive to join our team. Please find the brief details below for your reference.
Position: Account Executive
Location: Pune
Experience Required: : 0–1 Years.
Qualification: Graduate
Job Description:
*Making of payment, receipt vouchers.
*Making sales invoices.
*Making and maintaining all the vouchers and the Purchase, Sales and general *ledger
of the company.
*Maintaining books of accounts in Tally ERP on daily basis.
*Issuing Form 16.
*Required sound knowledge in GST, PT, PF, ESIC calculation.
*Payroll Processing
*Cash flow planning & preparing MIS for stakeholders.
*Bank liaison and submission of bank statements.
*Customer-vendor account reconciliations, Payment follow-ups.
*Providing all data, information for finalization of accounts by Auditors
*Should be able to spread positivist within the team.
*Must be fluent in English and Hindi.
JavascriptProfile: Salesforce Developer
Experience: 4+ years
Location: Pune, Nagpur, Indore, Bangalore (Remote options available)
Salary: Up to 15 LPA
Job Description
We're looking for a skilled Salesforce Developer with strong experience in API development, integrations, and Lightning Web Components (LWC). The ideal candidate will have hands-on expertise with Salesforce Service Cloud and Data Cloud implementations.
Requirements
- 4+ years of Salesforce development experience
- Expert knowledge of Salesforce APIs and integration patterns
- Proficiency in Lightning Web Components (LWC) development
- Experience implementing and configuring Service Cloud solutions
- Hands-on experience with Salesforce Data Cloud
- Experience with data migration and ETL processes
- Ability to design and implement scalable Salesforce solutions
- Strong problem-solving abilities and attention to detail
- Excellent communication skills
Preferred Qualifications
- Salesforce certifications (Platform Developer I/II, Application Architect)
- Experience with Apex, SOQL, and Lightning Design System
- Background in middleware tools and REST/SOAP web services
- Knowledge of JavaScript frameworks
Job Summary:
We are looking for an experienced GCP Cloud Engineer to design, implement, and manage cloud-based solutions on Google Cloud Platform (GCP). The ideal candidate should have expertise in GKE (Google Kubernetes Engine), Cloud Run, Cloud Loadbalancer, Cloud function, Azure DevOps, and Terraform, with a strong focus on automation, security, and scalability.
You will work closely with development, operations, and security teams to ensure robust cloud infrastructure and CI/CD pipelines while optimizing performance and cost.
Key Responsibilities:
1. Cloud Infrastructure Design & Management
- Architect, deploy, and maintain GCP cloud resources via terraform/other automation.
- Implement Google Cloud Storage, Cloud SQL, filestore, for data storage and processing needs.
- Manage and configure Cloud Load Balancers (HTTP(S), TCP/UDP, and SSL Proxy) for high availability and scalability.
- Optimize resource allocation, monitoring, and cost efficiency across GCP environments.
2. Kubernetes & Container Orchestration
- Deploy, manage, and optimize workloads on Google Kubernetes Engine (GKE).
- Work with Helm charts for microservices deployments.
- Automate scaling, rolling updates, and zero-downtime deployments.
3. Serverless & Compute Services
- Deploy and manage applications on Cloud Run and Cloud Functions for scalable, serverless workloads.
- Optimize containerized applications running on Cloud Run for cost efficiency and performance.
4. CI/CD & DevOps Automation
- Design, implement, and manage CI/CD pipelines using Azure DevOps.
- Automate infrastructure deployment using Terraform, Bash and Powershell scripting
- Integrate security and compliance checks into the DevOps workflow (DevSecOps).
Required Skills & Qualifications:
✔ Experience: 4+ years in Cloud Engineering, with a focus on GCP.
✔ Cloud Expertise: Strong knowledge of GCP services (GKE, Compute Engine, IAM, VPC, Cloud Storage, Cloud SQL, Cloud Functions).
✔ Kubernetes & Containers: Experience with GKE, Docker, GKE Networking, Helm.
✔ DevOps Tools: Hands-on experience with Azure DevOps for CI/CD pipeline automation.
✔ Infrastructure-as-Code (IaC): Expertise in Terraform for provisioning cloud resources.
✔ Scripting & Automation: Proficiency in Python, Bash, or PowerShell for automation.
✔ Security & Compliance: Knowledge of cloud security principles, IAM, and compliance standards.
What you'll do
Greetings from Trigent Software!!
Hiring for Customer Support Executive -International Process
**Only candidates who have excellent communication can apply**
Role: Customer Support Representative
Process: Voice
Mode of Work: Work from Office
Location: Bangalore
Working Days: 5 days
Shift: US Shift
Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)
Salary: 0 months to 7 months - 3 LPA
8 months to 5 years - 4.8 LPA
Responsibility:
Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.
Create focused communications to reinforce existing processes or introduce new ones.
Help manage the tools used for agent communications.
Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.
Rounds of Interview: VERSANT > CD > OPS
Preferred Candidates Profiles:
* Candidate should be comfortable working in US Shift
* Candidate should be comfortable working in a Contractual role
Perks and Benefits:
* 2 way cab facility
Regards,
Trigent Software
PythonWissen Technology is hiring for Data Engineer
About Wissen Technology: At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don’t just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.
Job Summary: Wissen Technology is hiring a Data Engineer with expertise in Python, Pandas, Airflow, and Azure Cloud Services. The ideal candidate will have strong communication skills and experience with Kubernetes.
Experience: 4-7 years
Notice Period: Immediate- 15 days
Location: Pune, Mumbai, Bangalore
Mode of Work: Hybrid
Key Responsibilities:
- Develop and maintain data pipelines using Python and Pandas.
- Implement and manage workflows using Airflow.
- Utilize Azure Cloud Services for data storage and processing.
- Collaborate with cross-functional teams to understand data requirements and deliver solutions.
- Ensure data quality and integrity throughout the data lifecycle.
- Optimize and scale data infrastructure to meet business needs.
Qualifications and Required Skills:
- Proficiency in Python (Must Have).
- Strong experience with Pandas (Must Have).
- Expertise in Airflow (Must Have).
- Experience with Azure Cloud Services.
- Good communication skills.
Good to Have Skills:
- Experience with Pyspark.
- Knowledge of Kubernetes.
Wissen Sites:
- Website: http://www.wissen.com
- LinkedIn: https://www.linkedin.com/company/wissen-technology
- Wissen Leadership: https://www.wissen.com/company/leadership-team/
- Wissen Live: https://www.linkedin.com/company/wissen-technology/posts/feedView=All
- Wissen Thought Leadership: https://www.wissen.com/articles/
Merito is a curated talent platform that helps growth companies to identify and hire quality talent faster. Setup by team of IIM Ahmedabad and HEC Paris alumni Merito with its unique approaches changing the way hiring is done.
Responsibilities
- Develop content for marketing like creatives, blogs, podcast and videos
- Organize various marketing campaigns across different platforms.
- Design ,plan, and execute them and measure it's effectiveness.
- Keep an eye on all marketing channels from website to social media and everything else in between.
- Create brand awareness , come up with creative and innovative ideas and help in advertising and promoting.
- Attract,convert and monitor the marketing traffic and achieve the desired goals.
- Come up with content strategies based on business objectives for our targeted audience across all platforms.
- The marketing budgets are in your hands to acquire effective tools and resources , and the budget for various projects, would be handled by you as well.
- You've the authority to implement and improve any ongoing marketing strategy and plan a better one if required.
- Always make a note of the competitor's strategies and look out for their next move. Keep yourself updated with the new marketing trends.
Requirements
- You know market segmentations, product and service strategy, competitive strategy, and product/service development inside out
- Understand key marketing performance metrics and tracking tools to provide market research, forecasts, competitive analyses, campaign results etc.
- Your knowledge about various marketing and analytical tools for B2B marketing such as Google Analytics, Google Ads, LinkedIn Marketing, Hubspot is essential
- Oversee and grow the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts
- You should have done content driven marketing (blogs, podcasts, videos etc.)
- Your verbal & written communication skills have always been on point.
- Should know tools like Hubspot, Zoho CRM, making marketing pipeling and architectural solutions
- Collaborate with the sales team to translate marketing efforts in tangible sales outcome
- Should have hands on understanding of the cross platform performance marketing
Benefits :
- Fixed + variable salary
- Flexible timings
BASIC QUALIFICATIONS
- BS level technical degree or equivalent professional
- Skills to represent AWS ProServe well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
- Demonstrated ability to think strategically about business, product, and technical challenges
- ·Highly technical and analytical, possessing 15 or more years of IT implementation experience
- ·Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required
- Hands on experience in infrastructure implementation
- Automation skills python, powershell knowledgeand cloud formation template
- Strong experience in Architecture, designing and migrating applications on the AWS platform
- Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPPA etc.)
- Experience working with customers, partners or third-party developers
- Strong verbal and written communications skills and ability to lead effectively across organizations
PREFERRED QUALIFICATIONS
o Demonstrated success as a Cloud Infrastructure architect or consultant working with various platforms
o Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability
o Cloud certifications
o Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment
o Presenting at public events such as technology conferences, hackathons, blogging, writing on technical forums, etc.
.NETAbout us:
Magicflare Software Services LLP is a technology services and consulting organization specializing in IT Services, Software Development, Outsourced Product Development and Test engineering services. Headquartered in Pune, India, Magicflare combines a passion for development, QA and testing, industry and process, client satisfaction and helping client to reach their business goals. Specialties Product Engineering Services, Software Development, Outsourced Product Development, QA and Test Automation, Core and Specialized Testing, Agile Practices and Consulting Services
Roles & Responsibilities:
- Interact with client and/or client coordinators/leads to understand the requirements
- Ensure successful delivery of the project by coordinating with all the stakeholders of the project
- Unit test the developed modules
- Troubleshoot complex problems and ability to fix them with efficiency
- Develop documentation throughout the software development life cycle (SDLC)
- Write clean, scalable code using .NET programming languages
- Analyze requirements and designing new functionality
Adobe IllustratorAs a Zoop Designer, you will be responsible for all communication and graphic design for our marketing and product initiatives.
This individual is a Martian, a storyteller and a visionary for design and its impact on everything. They are proactive in exploring trends and coming up with new thoughts and concepts without any caffeine.
We all know design is highly abstract but unique and jaw dropping design strikes everyone out. Design practices lay the foundation of how our products and brand are perceived by customers.
Job Role
- You will be responsible for gathering inspiration from unlimited resources, be our go-to guy for design.
- You will always be working towards levelling up your Photoshop, Illustrator and tool skills
- Help us build a powerful brand with a sophisticated and experienced design acumen
- will keep yourself Up to date with the latest graphic trends and techniques
- You will possess creative flair, versatility, conceptual/visual ability and originality
What you'll do:
- Responsible for Designing Brand Assets & Collaterals
- Create Graphic Illustrations, Components & Layouts
- Designing of Branding and Advertising Assets
- Creating wireframes, storyboards, sitemaps
- Quick Mockups and Screen Flows
- Animations
- Video & GIF
- Conceptual designing
- Develop graphics for Social Media illustrations, Emailers, logos, websites, etc. as needed .
Tools and skills Required :
Must Have
- Adobe Photoshop
- Adobe Illustrator
- AdobeXD or Figma
- Indesign
Good to Have Skills
- Adobe After Effects
- Adobe Premier Pro (Bonus Point)
- Rive (Bonus Point)
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each and every day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
- Health Memberships
- Sports Subscriptions
- Entertainment Subscriptions
- Key Conferences and Event Passes
- Learning Stipend
- Team Lunches and Parties
- Travel Reimbursements
- ESOPs
Thast what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
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