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Job Summary:
We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.
Key Responsibilities:
• Handle inbound calls and manage IT service requests and incidents efficiently
• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.
• Provide support for client environments including AVDI, Citrix, and Windows-based systems
• Perform basic Windows OS and network connectivity troubleshooting
• Update and maintain Knowledge Base (KB) articles
• Ensure shift adherence and active participation in shift handovers and team huddles
• Collaborate with cross-functional teams for issue resolution
• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces
• Maintain high levels of customer satisfaction through professional communication and timely resolution
Required Skills:
• Proven experience in a service desk/call center role handling US customers
• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy
• Familiarity with Citrix, AVDI, and Windows troubleshooting
• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)
• Excellent verbal and written communication skills
• Ability to work in a night shift and rotational 24x7 schedule
• Strong team collaboration and time management skills
Leading drive specialist for machine and plant engineering
Job Details
- Job Title: Sr. Python Automation Developer
- Industry: Engineering
- Domain - Information technology (IT)
- Experience Required: 7-9 years
- Employment Type: Full Time
- Job Location: Pune
- CTC Range: Best in Industry
Job Description
• Designation – Python Automation Developer (Sr./ Advanced Sr.)
• Experience: 7 to 9 years.
• Qualifications: B.E./MCA//M.Sc./B.Sc.
• Location: Pune (Near Sangamwadi )
Skills & Technologies:
Mandatory:
• Experience using OOPs in Python/Java/C++/C# (If the candidate has experience in Java/C++/C#, he must be willing to learn Python and work in it)
• Good analytical, design, coding and debugging skills
• Good analytical and requirement of understanding skills.
• Good design patterns, frameworks & coding skills – able to translate requirements into design and able to translate design into fully functional & efficient code.
• English communication skills.
Desirable:
• Working experience on any defect management tool
• Working experience on GIT/SVN or any code repository management tool
• Development Using Eclipse IDE or equivalent IDE
Behaviors:
• Good team player
• Openness to learn new technologies.
• Self-motivated and proactive
• Should work with minimum supervision.
• Should be able to supervise juniors.
• Take ownership
Must-Haves
• 5.9 years of relevant experience using OOPs in Python/Java/C++/C#
(If the candidate has experience in Java/C++/C#, he must be willing to learn Python and work in it.)
• Good analytical, design, coding, and debugging skills
• Good analytical and requirement of understanding skills.
• Good design patterns, frameworks & coding skills – able to translate
requirements into design and able to translate design into fully functional & efficient code.
• English communication skills.
Senior AI/ML Engineer
📍 Pune, Maharashtra (Onsite)
💼 Experience: 6–10 Years
🕒 Employment Type: Full-Time
About the Role
We are seeking a highly skilled Senior AI/ML Engineer to lead the design, development, and deployment of enterprise-scale Artificial Intelligence and Machine Learning solutions. The ideal candidate will possess strong expertise in production-grade Retrieval-Augmented Generation (RAG) systems, deep learning architectures, semantic search platforms, vector databases, and AI orchestration frameworks.
This role requires hands-on technical leadership, architectural ownership, and proven experience building scalable AI systems that operate reliably in production environments.
Key Responsibilities
- Design and architect enterprise-grade RAG (Retrieval-Augmented Generation) solutions
- Build and optimize document chunking, retrieval, reranking, and hallucination mitigation pipelines
- Develop and deploy machine learning models using XGBoost, PyTorch, and TensorFlow
- Design deep learning solutions including LSTM and transformer-based architectures
- Build semantic search and vector retrieval systems using modern vector databases
- Develop advanced AI workflows using LangChain and LangGraph
- Design and implement multi-agent AI systems and orchestration frameworks
- Lead AI model deployment, monitoring, optimization, and lifecycle management
- Collaborate with cross-functional teams to translate business requirements into scalable AI solutions
- Mentor junior engineers and contribute to technical leadership initiatives
- Drive AI architecture decisions, performance tuning, and best practices
Required Skills & Qualifications
Must-Have Technical Skills
- 6–10 years of software engineering and AI/ML development experience
- Strong experience building and deploying production AI/ML systems
- Hands-on expertise with RAG architectures and semantic retrieval systems
- Experience with vector databases such as Pinecone, Weaviate, Chroma, Milvus, or Qdrant
- Strong knowledge of Machine Learning and Deep Learning concepts
- Hands-on experience with:
- PyTorch and/or TensorFlow
- XGBoost
- LangChain
- LangGraph
- Experience deploying AI applications in production environments
- Strong debugging, performance optimization, and troubleshooting skills
- Excellent Python programming skills
- Understanding of REST APIs, microservices, and scalable system design
Preferred Skills
- MLflow
- Weights & Biases (W&B)
- Kubeflow
- Transformer architectures and LLM internals
- MLOps practices and model lifecycle management
- Multi-agent AI frameworks
- Cloud platforms such as AWS, Azure, or GCP
- Docker and Kubernetes
- CI/CD pipelines for AI applications
Ideal Candidate Profile
You are someone who:
- Has successfully deployed AI solutions into production environments
- Understands enterprise-scale AI architecture and design patterns
- Has practical experience with retrieval systems and vector search
- Can independently drive AI initiatives from concept to deployment
- Enjoys solving complex engineering challenges
- Demonstrates strong ownership, leadership, and mentoring capabilities
- Thrives in a fast-paced product and engineering environment
Who Should Not Apply
- Prompt-engineering-only profiles
- Candidates with only academic or research exposure
- Tutorial/demo-level GenAI practitioners
- Engineers without production deployment experience
- Professionals lacking hands-on implementation expertise
Educational Qualification
- B.E. / B.Tech in Computer Science, Information Technology, Artificial Intelligence, Machine Learning, Data Science, or related discipline
- Master's degree is a plus
Work Location
📍 Pune, Maharashtra (Onsite)
Hiring Preference
- Immediate joiners preferred
- Candidates currently working on production AI/ML systems will be given preference
Keywords
AI Engineer, Senior AI Engineer, Machine Learning Engineer, Generative AI Engineer, LLM Engineer, RAG Engineer, LangChain, LangGraph, Vector Database, Semantic Search, Deep Learning, PyTorch, TensorFlow, XGBoost, ML Engineer, AI Architect, MLOps, Multi-Agent Systems, Production AI
Job Title: Senior Software engineer / Principal Engineer
Experience range:-8+ Years
Location:- Pune/ Mumbai
Experience :
The candidate should have experience with design and development in Java. Experience in multithreading, algorithm, data-structure, database and collection is mandatory.
Requirements:
- Very strong core Java/Spring developer
- Decent experience in implementing observability (monitoring/alerts) for Java apps
- Capable of working with scripting languages.
- Skills Required: Java, Core Java, Data Structures, OOPS, Multithreading, Algorithms, Collection Framework, Java/J2EE, Hibernate, Spring, Spring Boot, Microservices, Restful Services ,SQL
Job Description:
|
Key Responsibility Areas: |
· Perform validation and verification testing and debud code. · Work collaboratively with others to achieve goals · Experience working in an agile environment |
|
Required Skills: |
· Experience in implementing Object-Oriented Python, Django. · Good understanding on Django ORM. · Experienced in interfacing with *third party API’s using REST · Worked with varieties of Relational Databases (RDBMS) like SQLite, MySQL, PostgreSQL. · Experience in Version Control with Git and Bitbucket. · Experience with JIRA the development progress and tracking deadlines of the project · Experience with web applications using technologies like HTML5,CSS, JavaScript, JQuery, AJAX, Angularjs,Reactjs and Bootstrap,XML. · Knowledge in Pandas, Numpy will be addons |
|
Qualification |
Bachelor of Engineering in Computer Science , MCA |
2. Data structure (HashMap, treemap, arraylist, linklist),
3. Streaming concepts (partitioning), Junit
4. Exception handling and workflow, Test coverage (why its important, how it gets handled at
java and spring layer, morckito library if the candidate knows that would be great),
5. OOPS concepts (inheritance),
6. Threading (mutex, threadpool, threading implementation, singleton factory, builder pattern,
abstract)
7. Real world problems (atleast 1 to be asked in IAAS interview) (movie ticket booking, parking
booking), To be asked to only selected candidates: Puzzle (probability/)
8. Memory management: Garbage Collection (GC), Heap dump, Thread dump, apache, google
library.
9. Spring frameworks and database. Data lakes, star lakes, schemas, indexing, partitioning,
optimize query, hibernate.
10. Data warehouse vs nosql vs time series database (KDB, DB2), data storage patterns.
11. Types of transaction control. Column level.
12. Query formation, grouping, nested queries, joints (inner joints, outer joints)
13. If candidate has spring exp: Architecture and various layers of Spring, coupling concepts,
dependency injections, inheritance, Bean level, JMS connection pooling concepts, Lambda,
Annotation vs XML, Kafka, Hibernates.
14. Good to have AI/ML inclination.
Bifurcation of Must have and good to have skills:
Must have skills Good to have skills
Core java (60%), spring (15%), and databases
(15%).
Mockito library
Data structure (HashMap, tree map, array list,
link list)
Threadpool
Streaming concepts (partitioning) Memory management
Exception handling Lambda, Annotation vs XML, Kafka, Hibernates
OOPS GCP or any cloud technology
Threading (singleton factory, builder pattern) AI/ML inclination
Real world problems (movie ticket booking,
parking booking)
Spring frameworks and database (indexing,
partitioning, layers of Spring, JMS connection)
Data warehouse vs NoSQL vs time series
database
Junit
1) Looking for a Senior Python Developer who will be responsible to understand, decode and maintain a pre-coded web application (Platform).
2) Primary focus will be on resolving real-time bugs on the live platform, testing, maintaining it fully functional, and making it live.
3) Work with the team to define, design, and deliver new features.
4) Integration of user-facing elements developed by front-end developers with server-side logic.
5) Implementation of security and data protection.
6) Develop tools and applications by producing clean, efficient, reusable and testable code.
7) Should be able to participate in the requirements gathering and come up with efficient solutions.
8) Ensure platform is up-to-date with the latest technologies.
9) Should be a problem solver to contribute toward the success of the start-up.
10) Develop/Improve the core infrastructure and optimize the platform for high scalability.
11) Should be familiar with startup culture and be comfortable working with early-stage start-up.
Skills and Requirements: -
1) Expert in Python with complete knowledge of Python’s web framework ‘Django’ and related frameworks.
2) Good understanding of AWS and Azure platforms and able to make the platform optimize on the hosting, maintaining workload balancing on server.
3) Stronghold on Nginx, Redis and Celery.
4) A good experience in WebSocket to maintain In-Platform Chats.
5) Basic understanding of front-end technologies like Bootstrap, JavaScript,
JQuery, HTML5, CSS and AJAX while experience in Angular, Node JS, and React will be an added advantage.
6) Good hands-on experience in Creating REST APIs and API Integration with best coding practices.
7) Good knowledge of Relational and Non-Relational Databases.
8) Understanding of online payment gateways and integration knowledge.
9) Good understanding on Web Servers.
10) Experience working in an Agile development environment.
11) Data structure analysis and algorithm design, Solving complex performance problems and challenges.
12) Proficient understanding of code versioning tools like GIT and SVN.
13) Able to work with complex SQL queries and stored procedures.
14) Strong unit testing, integration testing and debugging skills.
If you are looking for a change this is what we can promise you:
You will have challenging problems to solve
You will have flexibility and autonomy to solve problems and deliver solutions
We will provide a highly collaborative environment with skilled and super friendly teammates
We will fully support you in developing software the right way
We won't burden you with useless policies and procedures
We will provide you the tools you need to do your job right
If that sounds attractive please apply! We'd love to talk to you.
Here are some more details about the position:
You will be a senior level engineer that is part of an agile development team. You will be hands-on writing code and providing technical leadership through training, code reviews, mentoring and coaching. You will work with a project manager, software development engineers, user experience and interface designers, quality assurance engineers and customer stakeholders to deliver high quality, scalable and maintainable software solutions. We expect you to be responsible for the architecture of the applications and making sure the highest quality standards are kept.
Required Qualifications
4+ years experience developing web applications
Expert in building web applications and REST APIs
Experience in Go
Experience in React or other frontend framework
AWS experience - EC2, RDS, etc.
SQL database (Postgres, MySQL, etc.)
Data and System Architecture
Responsibilities
Implement customer requirements by creating high quality source code, database structures and other aspects of software application solutions.
Provide leadership to a team of software engineers and QA engineers to deliver commitments on time with a positive attitude.
Architect solutions to ensure that patterns for scalability, maintainability and performance are developed.
Ensure that the process for software development, testing and deployment is followed.
Ensure that user stories (requirements) have sufficient detail to be implemented properly.
Ensure that the team has sufficient understanding of user stories to provide reliable estimates.
Present training to team members on processes and technical topics.
Work with customer stakeholders and the project manager as needed to build requirements and understanding of software features.
Perform code reviews to ensure that code standards and proper architectural patterns are followed.
Attend daily meetings status meeting with the team.
Make suggestions regarding improvements to the software.
Help software engineers and QA engineers to develop their careers and skills.
Be an expert in the technology stack of the software project.
Desired Qualifications
Serverless technologies
IoC / Dependency Injection
Continuous Integration
Continuous delivery
Git
SourceTree and Bitbucket
Scrum
Project management software - Jira, Rally or similar
- Looking for 0-30 Days and Immediate joiners
- Minimum total experience should be 7 Years
- Overall with 4+ years experience in HTML, CSS and JavaScript and OOJS
- 2+ years' experience working with any JavaScript framework/library, preferably ReactJS or VueJS
- In-depth understanding of JavaScript, HTML5, CSS3 (pre-processors LESS/SASS) and relevant concepts.
- Proficiency with browser based debugging.
- Understanding of progressive web apps.
- Experience with a testing framework (Jest/Mocha).
- Experience using Git
Greetings!
You are requested to come for a round of interview with your updated resume & photograph. Experienced candidates need to get their latest ctc break up or salary slip.
Please find the interview details below.
Contact person name: Chetna Kumari
Available days for walk in: Monday to Saturday.
Time: 11 am to 5 pm
Address: Suma Soft Pvt Ltd, Office No:- 601 A/B, 6th Floor, Beta-1, Giga Space IT Park, Viman Nagar, Pune- 411014.
Note: Candidate must be graduate and if not graduate then he must hold relevant experience of at least 6 months.
Candidate must also have PAN card and Aadhar Card.
Job Synopsis
Candidate must be graduate. If not graduate then he must hold around 6 months of relevant experience.
We have both day and night shifts.
No night shift for female candidates.
6 days working.
Engineering graduates of passing year 2018 & 2019 are not preferable
First Come First Serve Basis
Company: Suma Soft Private Limited,
Experience: 0 - 3 years
Salary: Rupees 1,00,000 to 2,50,000
Location: Pune
Job Description
Urgent Opening for Tele Sales Executive (Freshers)
First Come First Serve Basis
Kindly carry your Resume and photograph
Suma Soft Private Limited
Suma Soft is a Leading Technology Services Company with legacy of 18+ years.We deliver benchmarked services & solutions for BPO, Software Development, Technical Support and Cyber Security to global clients. With a growing strength of 1500+ employees located across Pune, Nashik & Coimbatore. Currently we are hiring for our Viman Nagar Branch. Interested candidates can come between 11 am to 6 pm Monday to Saturday from 12th November,2018 to 31st December,2018 Suma Soft Pvt Ltd: Office No:- 601 A/B, 6th Floor, Beta-1, Giga Space, Viman Nagar, Pune- 411014.
https://www.sumasoft.com/
Thanks & Regards
Chetna Kumari
HR Team - Suma Soft Pvt Ltd.
Giga Space , Beta -1
6th Floor,Viman Nagar, Pune
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