11+ Help desk Jobs in Delhi, NCR and Gurgaon | Help desk Job openings in Delhi, NCR and Gurgaon

Job Description 

SN 

Required Information 

Details 

1 

Role 

Service Desk Lead 

2 

Required Technical Skill Set 

Excellent Communication skills.  

Team Management,  

Process Governance,  

Reporting,  

Shift & Resource Planning 

Desired Experience Range 

4-8 Yrs. 

Location of Requirement  

Noida 

Keywords 

IT Service Desk, IT Help Desk 

Desired Competencies (Technical/Behavioral Competency) 

Primary Skills 

1.Leadership & People Management - Proven ability to lead large 

teams, manage multiple services or 24/7 services, and build a 

high-performance culture. 

2.Strong knowledge of ITIL framework and service desk 

operations. 

3.Experience in managing IT support teams (minimum 5+ years, 

with at least 2 years in a lead role). 

4.Excellent leadership, communication, and problem-solving 

skills. 

5.Familiarity with ticketing tools (e.g., ServiceNow, Remedy). 

6.Ability to handle high-pressure situations and escalations 

effectively. 

Secondary Skills 

1.Previous ITSM / Incident management or Service desk 

experience managing cases and troubleshooting incidents 

2.Strong knowledge in capacity management, resource planning, 

reporting & analytics. 

KEY RESPONSIBILITIES:

•Build agents with persistent context & memory

•Design self-learning feedback loops

•Implement RAG pipelines for domain knowledge

•Manage conversation state & orchestration

•Integrate with LLM APIs (OpenAI, Claude, open-source)

Iterate fast — ship daily, measure weekly

MUST-HAVE SKILLS

•Python / TypeScript proficiency

•LangChain, CrewAI, AutoGen or custom frameworks

•Experience with vector DBs (Pinecone, Weaviate, Qdrant)

•Prompt engineering & evaluation pipelines

•Understanding of agent architectures (ReAct, tool-use)

Git, CI/CD, containerization basics

Job description:

Key Responsibilities:

• Create well-researched and original technical content for blogs, websites, and articles
• Write clear, concise, and user-friendly content on technical topics
• Conduct basic keyword research and apply SEO best practices
• Optimize content using relevant keywords, meta descriptions, and formatting
• Collaborate with marketing and design teams to align content with strategy
• Edit and proofread content for accuracy, clarity, and consistency
• Stay updated with the latest trends in technology, SEO, and content marketing

Preferred Skills (Optional):

• Basic understanding of technical concepts (IT, software, web technologies, etc.)
• Familiarity with blogging platforms such as WordPress
• Basic knowledge of SEO tools (Google Keyword Planner, SEMrush, etc.)
• Understanding of digital marketing fundamentals

1. Data Engineer

 Required skill set: AWS GLUE, AWS LAMBDA, AWS SNS/SQS, AWS ATHENA, SPARK, SNOWFLAKE, PYTHON

Mandatory Requirements  

• Experience in AWS Glue
• Experience in Apache Parquet 
• Proficient in AWS S3 and data lake 
• Knowledge of Snowflake
• Understanding of file-based ingestion best practices.
• Scripting language - Python & pyspark 

CORE RESPONSIBILITIES 

• Create and manage cloud resources in AWS 
• Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, REST HTTP API, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies 
• Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform 
• Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations 
• Develop an infrastructure to collect, transform, combine and publish/distribute customer data.
• Define process improvement opportunities to optimize data collection, insights and displays.
• Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible 
• Identify and interpret trends and patterns from complex data sets 
• Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders. 
• Key participant in regular Scrum ceremonies with the agile teams  
• Proficient at developing queries, writing reports and presenting findings 
• Mentor junior members and bring best industry practices 

 QUALIFICATIONS 

• 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales) 
• Strong background in math, statistics, computer science, data science or related discipline
• Advanced knowledge one of language: Java, Scala, Python, C# 
• Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake  
• Proficient with
• Data mining/programming tools (e.g. SAS, SQL, R, Python)
• Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum)
• Data visualization (e.g. Tableau, Looker, MicroStrategy)
• Comfortable learning about and deploying new technologies and tools. 
• Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines. 
• Good written and oral communication skills and ability to present results to non-technical audiences 
• Knowledge of business intelligence and analytical tools, technologies and techniques.

Familiarity and experience in the following is a plus:  

• AWS certification
• Spark Streaming 
• Kafka Streaming / Kafka Connect 
• ELK Stack 
• Cassandra / MongoDB 
• CI/CD: Jenkins, GitLab, Jira, Confluence other related tools

Executive Assistant to the Managing Director

SuperHumanRace | Super Data Labs

Delhi (In-Office) | Full-Time | 1 Position

The Role

Working with us is like running a marathon at sprint speed while threading a needle. If that excites you, read on.

The Executive Assistant to the Managing Director is one of the most leveraged seats in the organization. You will be the operating partner to a founder who has led the greening of the Empire State Building, seeded India's Net Zero Energy Buildings strategy, driven 52% energy reduction across Schneider Electric India's operations, and is now building climate intelligence infrastructure for a $2.7 trillion market.

This is not an administrative role. You are the person who protects, multiplies, and converts the founder's time into outcomes — across investor conversations, board engagements, client meetings, government and multilateral interfaces, and the dozen daily commitments that compound into momentum.

You will operate across multiple entities within the SuperHumanRace and Super Data Labs ecosystem, including our enterprise platform, our foundation (think tank and policy advocacy), and emerging climate intelligence ventures. Your ability to anticipate, orchestrate, and follow through at speed will determine how much of the Managing Director's hours convert into impact.

We need someone who Gets Stuff Done. Not someone who talks about getting stuff done.

What You Will Own

Calendar, Communications & Access

• Own the Managing Director's calendar end-to-end. Prioritize conflicting demands and manage access to the MD's time with judgment and discretion.
• Respond to emails and calls on behalf of the Managing Director with precision and grace. Draft, edit, and dispatch correspondence — emails, speeches, social posts, business documents — that reflect the Managing Director's voice: precise, mission-driven, grounded.
• Keep the Managing Director informed of upcoming commitments, proactively flagging shifts in priority before they become problems.
• Maintain an impeccable task and priority management system. Nothing falls through the cracks. Nothing.

Travel & On-Ground Orchestration

• Manage all travel (India and international): flights, accommodation, transportation, visas, and detailed itineraries.
• Provide on-site assistance at meetings, convenings, and forums.
• Coordinate the Managing Director's presence at global convenings including COP, WEF, and industry forums.

Meetings & Stakeholders

• Anticipate and lock down every meeting resource: agenda, decks, room, technology, catering. Confirm meeting agenda and meeting owner so every meeting starts ready.
• Be the first point of contact for internal and external stakeholders on matters pertaining to the Managing Director's Office.
• Follow up on contacts made by the Managing Director across Fortune 500 clients, government bodies, multilateral organizations (UN, IFC, GIZ), accelerators, and investors. Be a follow-up ninja: no shame in following up relentlessly until the outcome is secured.
• Coordinate with internal and external partners on document preparation, contact lists, and business development support.

Finance & Reporting

• Prepare monthly expense reports and reconcile statements.
• Manage the Managing Director's budget with timely reporting and analysis.

Projects & Cross-Functional Coordination

• Lead special projects assigned by the Managing Director, end-to-end.
• Oversee daily tag-ups with senior leaders at SHR; surface insights and feedback from across departments.
• Leverage the Managing Director's time and impact by managing relationships and projects outside of SHR — government ministries, multilateral organizations, boards, social forums, community engagement.

Personal & Events

• Align the Managing Director's personal commitments with professional ones to minimize overlap and maximize output.
• Accompany the Managing Director to official and/or personal commitments and follow through on anything that requires collaboration with others.
• Plan parties and events; act as the main point of contact within these functions.
• Run small local errands, if and as required.

Who You Are

Attitude

You are optimistic, accountable, collaborative, and hungry. You are a long-term player, not a tourist. You don't say "I'm doing this for the first time" or "I didn't know I could do this." You say: "I haven't done this YET." And then you figure it out.

Aptitude & Skills

You are calm, fast, and precise. You work hard and learn faster. You can context-switch between a board dinner and a personal errand in the same hour without losing standard on either.

The Non-Negotiables

• Anticipation under ambiguity. You see the gap, frame the options, and move. You catch the problem before the MD does.
• Exceptional written communication. You can draft an investor update, a polite decline to a minister's office, and a thank-you note to a Fortune 500 CEO, all in the same morning, each pitch-perfect in tone.
• Radical ownership. You treat the Managing Director's priorities as your own. When something falls through the cracks, you catch it before anyone notices.
• Relentless follow-through. You push through to the outcome, not just the output. You don't let things die in someone's inbox.
• Discretion and emotional maturity. You navigate complex dynamics with composure — across founders, board members, government officials, multilateral leaders, Fortune 500 clients, and the Managing Director's family and personal network.
• Learning agility. You rapidly master new domains and tools because the work demands it.
• Impeccable systems. You run a task and priority management system that is airtight. You know what's due, what's at risk, and what needs escalation, before anyone asks.

Qualifications

• Bachelor's degree required. A degree in business, communications, public policy, or hospitality is a plus.
• 10 to 15 years supporting a CEO, MD, Founder, or equivalent principal in a high-velocity, multi-stakeholder environment. Founder's office, family office, ambassadorial, or multilateral exposure is a strong plus.
• Experience or demonstrated interest in sustainability, climate, or impact, and a genuine passion to build a better world.
• Proficient in Microsoft Office, Google Workspace, and demonstrated comfort with AI tools and new technologies.
• Flexibility to respond to time-sensitive needs on nights and weekends.

Women wanting to start or restart their careers are strongly encouraged to apply.

Why Join Us?

• Proximity to decisions that matter. You will have a front-row seat to how a climate intelligence company navigates Fortune 500 clients, government mandates, investor conversations, and global policy forums, all at once.
• A craft, not a chore. This role is designed for someone who treats executive support as a craft — and wants to operate at the highest end of it, with a principal who recognizes and invests in that craft.
• Mission at scale. SuperHumanRace and Super Data Labs operate at the intersection of AI and the planet's most urgent challenge. Your work directly contributes to protecting asset value, reducing emissions, and channeling capital toward climate solutions in a $2.7 trillion market.
• A founder who invests in people. The Managing Director has 25+ years of mentoring professionals across disciplines, a TEDx talk, and a track record of building high-performing teams across 11 countries.
• The pace. Marathon at sprint speed while threading a needle. If you thrive on intensity, complexity, and purpose all at once, this is your environment.

About the Founder

Aalok A. Deshmukh is a climate action leader, licensed architect, and TEDx speaker with 25+ years of experience spanning contributions to more than 125 projects in 11 countries. He is a Leadership in Energy and Environmental Design Fellow (LEED Fellow), the highest professional credential awarded by Green Business Certification, Inc., USA, and serves on the global Board of Directors of the Efficiency Valuation Organisation (EVO).

Before founding SuperHumanRace, Aalok was at Schneider Electric India as Director of Sustainability & Influence Strategy, where he drove a 52% energy reduction across the company's most energy-intensive facilities over seven years, worth INR 160 million in avoided energy costs. Earlier, he worked at Rocky Mountain Institute (RMI) in the US, where he managed RMI's efforts on the greening of the Empire State Building in New York City: a 2.7 million sq. ft. landmark deep energy efficiency retrofit delivering 38% annual energy reduction and USD 4.4 million in annual savings. He also headed the USAID-funded ECO-III Project, where he developed a Net Zero Energy Buildings strategy for India.

Aalok is an active contributor to the sustainability ecosystem through initiatives like the Sustainability Mafia and Solar Decathlon India. He has served on national committees for developing India's Energy Conservation & Sustainable Building Code and the Indian Building Energy Performance Standard.

About SuperHumanRace

SuperHumanRace is a pioneering climate intelligence company transforming how organizations "measure good" and achieve the 1.5°C target essential for human survival. We leverage advanced AI/ML to empower businesses, communities, and countries to drive meaningful change.

Our customers include Fortune 500 companies and some of the world's most reputed brands across 40 countries and 20 industry segments. SuperHumanRace was selected by UNIDO and Anthropic as the global #1 implemented AI solution for Regulatory and Policy Innovation in 2025. We are also recognized by Third Derivative, Climate Collective, the Council of Scientific & Industrial Research – National Environmental Engineering Research Institute (CSIR-NEERI) in India, and other leading climate and innovation institutions globally.

Through Super Data Labs, we are building climate intelligence at scale: automated asset-level emissions monitoring, climate risk modeling, and AI-powered simulations that power decisions across sustainable finance, sustainable procurement, carbon markets, and industrial decarbonization.

We are bootstrapped and scaling across India and the US. This is the inflection point.

How to Apply

Send your CV and a one-page note answering this question:

"If you were Executive Assistant to the Managing Director of a climate intelligence company scaling across India and the US, what would you prioritize in your first 90 days, and why?"

Apply by: This position is open until filled

Start Date: Immediate / As mutually agreed

SuperHumanRace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.This job description summarizes the responsibilities assigned to the position; it does not contain an all-inclusive list of responsibilities. This document does not create an employment contract, implied or otherwise. 

Job description

We are looking for an experienced HTML developer to oversee the design, coding, and implementation of projects.

In this role, you will be required to collaborate with Website Designers on the initial web design, write the code, ensure cross-platform compatibility, and provide user support.

To be successful as an HTML developer, you should have a good eye for detail and excellent knowledge of front-end technologies like HTML5, CSS3, Bootstrap.

HTML Developer Responsibilities:

Meeting with Web designers to discuss project design and layout.

Coding the entire HTML site from end to end.

Debugging code and front-end web applications.

Ensuring cross-platform compatibility.

Troubleshooting application errors.

Conducting website performance and usability tests.

Meeting publication deadlines.

Providing user support.

HTML Developer Requirements:

At least 2 years experience as an HTML Developer.

In-depth knowledge of front-end coding languages including HTML, CSS

Basic Knowledge on Javascript, Jquery

Ability to troubleshoot coding and application errors.

Knowledge of web design and user application requirements.

Ability to meet strict publication deadlines.

Good understanding of SEO principles and ensuring that the application will adhere to them

1) Convert ideas into visual treats. These visual treats (output) can be in the form of:

• Web Related: Pages/Sliders/Banners
• Landing Page/Forms
• Emailers/Ebook/Downloadable Coupons forms
• Branding /Stationary Kits includingLogo
• Mascot
• Outdoor Media :Hoarding
• Selfie WallsTheme Walls
• Social Media Creatives:Social Media Covers
• Social Media Posting creative
• Blog Covers and related Images
• Paid Ads Creatives:Carousals
• Remarketing Banners
• Social Media Page Customization
• Documents & Presentations
• Image Manipulation

How you will do it? By having a sound understanding of:

• Cartoon strips
• Infographics
• Storyboards
• Conversational Designs
• Theme based designing
• Business Specific/Trending Specific Scenarios
• Viral Marketing traits
• Branding
• Hands on experience:Photoshop, Corel, Illustrator
• 3D works

2) Videos and VFX:

• · Explanatory
• · Motion Graphics
• · New/Info Specific
• · VFX Centric
• · Streaming Specific
• · Interviews

How you will do it? By having a sound understanding of:

• Script visualization
• Editing on latest video editing tools
• VFX areas
• Camera Handling

You will work closely with the:

• Digital - Social Media and Brand ideation team
• Content teams
• Technology teams

You should be able to

• Believe everything, yes everything, can be done in Photoshop
• Create illustrations
• Work in teams
• Work in solace
• Most important: Willingness to learn

Did you say you know (or are willing to learn) HTML/CSS too – you already have an advantage!

What kind of people are we looking for? Simple:

• We don’t like experts, we prefer people who are always willing to learn and are able to learn quickly
• Not a mere task taker.
• Ability to work with deliverables in mind.
• Entrepreneurial instinct beyond office cubicle
• Intelligence to do multitasking and prioritization of work
• Excellent communication skills- written oral and articulation.
• Ability to initiate/participate with intelligence, thoughtful new ideas in business discussion and meetings.
• Instinct of exhaustive reading, research ,analysis beyond the conventional format and adding value to the deliverables
• Strong strategic bent with inclination towards learning and contributing.
• Adaptability and flexibility to work with cross-functional areas of business.
• Zeal to be driven by productivity than by activity
• Self discipline and ability to do work with self supervision.
• You do what you preach, or at least try
• You not only work hard, you party hard too
• You have an eye for detail
• If you’re a (regular) blogger, we already love you!
• You are a DIY person. Period

Position: PHP Sr. Software Engineer

Exp: 4-8 Years

Location: Noida,Sec-62

As a PHP developer, you must possess in-depth knowledge of Core PHP concepts with

object-oriented programming, design pattern such as MVC, MVP, writing queries against

popular RDBMS(s), and strong knowledge of front-end technologies including HTML,

JavaScript, and CSS.

Responsibilities:

Analysis of requirements.

Turning requirements into functionalities using PHP, Cake PHP, JavaScript, HTML, & CSS.

Troubleshooting application and code issues.

Updating and altering application features to enhance performance.

PHP Developer Requirements:

A degree in computer science B.Sc. (IT), BCA, MCA, B.E., B.Tech.

Knowledge of PHP web frameworks including Cake PHP, Laravel, Symphony.

Strong Knowledge of front-end technologies including CSS, JavaScript, and HTML.

Understanding of object-oriented PHP programming.

Previous experience creating scalable applications.

Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.

Familiarity with SQL/NoSQL databases.

Good problem-solving skills.

Nice to have:

Knowledge of JIRA, GitHub, AWS Services, Smarty Templates

• Perform installation, setup, and configuration of hardware such as x86-based servers, NAS storage systems, Troubleshooting capabilities of Windows Server OS, Sound knowledge of AD, DNS, Group policy etc, tape drives and tape libraries, LAN switches (Layer 2 and Layer 3), desktop computer and notebooks.
• Perform installation, setup, and configuration of server and desktop operating systems, such as Microsoft Windows Server 2016, 2019 and newer, Microsoft Windows 10 and newer, Linux (Red Hat Enterprise Server, SUSE Linux Enterprise Server), standard applications on desktops such as Microsoft Office 365, email clients, antivirus clients, encryption etc.
• Upgrade hardware components such as hard disks, memory, I/O adapters in servers and storage systems.
• Upgrade Operating Systems and install patches and troubleshooting of OS.
• Perform installation, setup, and configuration of data backup / restore solutions such as Symantec Backup Exec / NetBackup, and able to provide advice to customers on backup policies.
• Remote operation of Data centre
• Knowledge of LAN, WAN, IP segments, basic installation of Firewall, L3/L2 switches, router etc will be added advantage
• To find out and understand the detail requirements of configuration settings from customers before installation and configuration starts.
• To coordinate and manage the progress of the installation and implementation of projects.

• To design UI that carries wow effect
• Designing clean, professional looking UI to high standards, in a timely way
• Follow industry best practices when designing UI
• Design UI for Website, fluid/responsive mobile friendly designs.

• At least 2 years of experience
• In-depth knowledge of React, Redux
• In-depth knowledge of HTML, CSS, JavaScript, jQuery, Bootstrap, JavaScript frameworks
• Experience of React Native is added advantage
• Git/ version control
• Testing/ debugging
• Creative and efficient problem solver
• Good communication skills in English, ability to listen to customer, understand their requirements and respond back meaningfully. Ability to work in a small team or individually and share different tasks which are pertinent to the organization.