11+ Help desk Jobs in Delhi, NCR and Gurgaon | Help desk Job openings in Delhi, NCR and Gurgaon

Job Description 

SN 

Required Information 

Details 

1 

Role 

Service Desk Lead 

2 

Required Technical Skill Set 

Excellent Communication skills.  

Team Management,  

Process Governance,  

Reporting,  

Shift & Resource Planning 

Desired Experience Range 

4-8 Yrs. 

Location of Requirement  

Noida 

Keywords 

IT Service Desk, IT Help Desk 

Desired Competencies (Technical/Behavioral Competency) 

Primary Skills 

1.Leadership & People Management - Proven ability to lead large 

teams, manage multiple services or 24/7 services, and build a 

high-performance culture. 

2.Strong knowledge of ITIL framework and service desk 

operations. 

3.Experience in managing IT support teams (minimum 5+ years, 

with at least 2 years in a lead role). 

4.Excellent leadership, communication, and problem-solving 

skills. 

5.Familiarity with ticketing tools (e.g., ServiceNow, Remedy). 

6.Ability to handle high-pressure situations and escalations 

effectively. 

Secondary Skills 

1.Previous ITSM / Incident management or Service desk 

experience managing cases and troubleshooting incidents 

2.Strong knowledge in capacity management, resource planning, 

reporting & analytics. 

1. Conduct counseling sessions addressing IT-related matters

2. Evaluate students' technical skills and align them with career interests in the IT field

3. Collaborate with parents, teachers, and students to comprehend their specific IT-related needs

4. Develop personalized academic and career plans tailored for the IT industry

5. Guide academic improvement, emphasizing IT skill development

6. Assist in cultivating technical skills relevant to the IT sector

7. Coordinate informative sessions on IT courses and career pathways

8. Maintain accurate records of student's progress and counselling sessions

Requirements:

1. Education: Minimum of 12th pass or Graduation

2. Experience: 1 year, preferably with a 12th-grade qualification

3. Languages: Proficient in English

4. Skills: Strong communication, active listening, and empathy, particularly within an IT context

Skill(s) required

English Proficiency (Spoken)

We are looking for someone with 4-7 years of experience in iOS / iPhone applications development with:

- Strong Object Oriented design and programming skills in SWIFT

- Good working experience in iOS SDK (Cocoa Touch, UIKit, Core Data, Core Location, etc.) and XCode

- Proficient in writing Unit and UI Test Cases and delivering quality work

- Good experience with MVVM architecture

- Experience in web services integration (REST APIs, JSON, XML), to connect iOS applications to back-end services

- Experience with offline storage, threading, and performance tuning is desired

- Understanding of Apple's design principles and interface guidelines

** Areas of Responsibility ** 

- Involvement in all aspects of development: playing a critical role in the design, planning, development, and deployment and help develop best practices for future development

- Fast prototyping of proof-of concept features/applications based on a brief

- Developing and maintaining new features in Mobile Application development

- Owning the delivery of an entire piece of a system or application

- Using technical knowledge and creative thinking to provide the most innovative solutions

- Optimizing the performance of the apps and keeping up to date with the latest industry trends in mobile technologies

** Required Skills ** 

- Dedicated to delivering high-quality work and adhering to timelines

- Must be a good team player, good learner, and self-starter

- Must have strong leadership and team management qualities
- Good analytical and problem-solving skills

- Good communication skills 

- Must have strong decision-making skill

Perks and Benefits 

Company provided meals, Medical Insurance and other perks.

About UZIO Inc.

UZIO (HQ: Virginia, USA) http://www.uzio.com/">http://www.uzio.com With over 150+ partners, 1700+ employers, and 50,000+ employees relying on UZIO and 70+ health insurance carriers serving plans, UZIO provides an Integrated Benefits Administration and HCM SaaS technology platform for brokers, employers, and employees of SMBs in the United States.

Job Description

Requirements

• Must be having B. Tech. degree from Premium Institute with 4-6 years of proven experience in the relevant area.
• Proficiency in HTML5, JavaScript, and CSS, CSS preprocessors like Sass, LESS
• Hands-on experience in JavaScript frameworks. Preferably React Native / AngularJS
• Understanding of JS-based build tools like Grunt, Gulp, and Bower
• Up-to-date with the latest UI trends, techniques, and technologies
• Maintain and improve product platform, Build reusable code and libraries for future use
• Knowledge of browser compatibility issues
• Optimize application for maximum speed and scalability
• Design with mobile-first principles
• Integrate with REST apis
• Collaborate with other team members and stakeholders
• Develop technical and business requirements and always intuitive and user-centered solutions strive to deliver
• Experience working in an Agile/Scrum development process

 Responsibilities

• Collaborating with product management and engineering to define and implement innovative solutions for the product direction, visuals, and experience
• Conceptualizing original ideas that bring simplicity and user friendliness to complex design roadblocks
• Establish and promote design guidelines, best practices, and standards

 About the role:  

• We are looking for an energetic partnership and alliances manager to help us expand our clientèle.

• The goal is to drive sustainable financial growth through boosting partnerships and forging strong relationships with clients.

• New Business Development: Prospecting potential E-commerce clients for successful and profitable alliance for various lines of product.

• Researching organizations and individuals on-line (especially on social media) to identify new leads and potential new markets.

• Researching the needs of other companies and learning who makes decisions about purchasing.

• Understand products and services offered by us and be able to articulate its functions and benefits to external audiences.

• On boarding the New partner, scoping out the business, and ensuring a smooth transition of the channel.

• Great interpersonal skills promote interest, which can ultimately lead to purchases. Other essential factors include:

• Salesmanship – understanding the needs of others and presenting your company as capable of meeting their desires leads to buying

•  Thick skin – potential customers do not always wish to be contacted and sales efforts fail quite routinely, so the ability to move on from negative situations is imperative 

• Multitasking skills – juggling multiple projects and clients is commonplace and requires good time management, attention to detail, and prioritization

• Industry background – experience in the area in which one is selling can be required or at least helpful, such as healthcare knowledge when promoting medical insurance

• Analytical skills. Person must evaluate the characteristics of each client to determine the appropriate insurance policy.

• Communication skills. Person must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies.

• Initiative. Person need to actively seek out new customers to maintain a flow of commissions.

• Self-confidence. Person should be confident when making “cold” calls (calls to prospective customers who have not been contacted before). They must speak clearly and persuasively and maintain their composure if rejected.

 Responsibilities:  

• Your primary focus is to identify, pitch, negotiate and on-board new clients on the field. You will work on game-changing ideas, use deep business insight and market knowledge to play a critical role in bringing prospects through the full sales cycle.

• Work with the management team to identify and evaluate new markets, new target clients.

• Develop and implement strategic sales plan. Identify and evaluate specific new profitable business opportunities. Initiate and complete proposals and presentations for new business opportunities

• To maintain an excellent client relationship with existing and potential clients

• Conduct research to identify new markets and customer needs

• Promote the company’s products/services addressing or predicting clients’ objectives. Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Meeting the untapped segments and markets.Build the brand, Responsible for Growth and Partnership

• Designed innovative products for the customers as per the needs.

• Established relations with major corporates to be a partner in their financial supports for employees and for the wealth advisory.

• Ensure business target achievement: Pipeline building, Client conversion, Onboarding and Revenues

• Manage customer expectations through cross-functional interactions & ensuring that deliverables are completed. Develop excellent relationships with key clients, provide support during implementation, onboarding and troubleshooting any product issues or concerns.

 Requirements: 

• Being pleasantly persistent. Excellent oral and written communication skills

• Ruthless time management and timely delivery of tasks allocated.

• Strong Business Development & consultative selling skills.

• Passionate people who want to hustle and can handle ambiguity

• History of consistently exceeding KPIs, revenue targets and company goals

• Ability to resolve problems, adapt, and grow quickly as we create the Client Success organization

• Manage incoming & outbound calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Proven customer support experience or experience as a client service representative
• Ability to multi-task, prioritize, and manage time effectively
• Strong phone contact handling skills and active listening

 Skills:-

• Should have Good Communication skill.
• Should have good knowledge of Excel.
• Should have good writing skills.