11+ Help desk Jobs in Delhi, NCR and Gurgaon | Help desk Job openings in Delhi, NCR and Gurgaon
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Job Description
SN
Required Information
Details
1
Role
Service Desk Lead
2
Required Technical Skill Set
Excellent Communication skills.
Team Management,
Process Governance,
Reporting,
Shift & Resource Planning
Desired Experience Range
4-8 Yrs.
Location of Requirement
Noida
Keywords
IT Service Desk, IT Help Desk
Desired Competencies (Technical/Behavioral Competency)
Primary Skills
1.Leadership & People Management - Proven ability to lead large
teams, manage multiple services or 24/7 services, and build a
high-performance culture.
2.Strong knowledge of ITIL framework and service desk
operations.
3.Experience in managing IT support teams (minimum 5+ years,
with at least 2 years in a lead role).
4.Excellent leadership, communication, and problem-solving
skills.
5.Familiarity with ticketing tools (e.g., ServiceNow, Remedy).
6.Ability to handle high-pressure situations and escalations
effectively.
Secondary Skills
1.Previous ITSM / Incident management or Service desk
experience managing cases and troubleshooting incidents
2.Strong knowledge in capacity management, resource planning,
reporting & analytics.
Job Title : Frontend Developer (React + Three.js)
Location : Noida
Experience : 2+ Years
Job Description :
We are looking for a Frontend Developer with strong skills in React.js and Three.js to build interactive, high-performance 3D web applications. The role involves creating smooth 3D experiences, optimizing performance, and collaborating with cross-functional teams.
Key Responsibilities :
- Develop responsive and dynamic UIs with React.js/Next.js.
- Implement and optimize 3D visualizations using Three.js/WebGL.
- Manage 3D assets (GLTF/GLB, textures, compression).
- Ensure performance optimization, cross-browser compatibility, and scalability.
- Collaborate with designers and backend teams to deliver seamless experiences.
Required Skills :
- JavaScript/TypeScript, React.js/Next.js
- Three.js / WebGL for 3D rendering & interactions
- State management (Redux, Zustand, Context API)
- 3D asset pipeline (GLTF/GLB, textures, compression tools)
- Performance optimization (profiling, draw calls, FPS tuning)
- API integration (REST/GraphQL)
- Version control (Git)
- Deployment and production support.
- Strong knowledge of SQL database and experience in writing queries with and without ORM.
- Designing and creating RESTful APIs for internal and partner consumption
- Experience of code versioning tools, such as Git, Bitbucket, Github
Job Location: New Delhi
What you’ll do:
- Contribute to all phases of the Software development lifecycle
- Write well-designed testable, efficient code and complex code with Data Structure & Algorithms.
- Ensure designs are in compliance with specifications on Java and RestAPI.
- Prepare and produce releases of software component
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
- A Developer whose job includes writing complex code, testing, and fixing bugs.
- Maintain, design the database and organize collected information.
- A specialized programmer who focuses on multiple types of development.
What you’ll bring:
- 2 year to 5 years of proven hands-on Software Development experience.
- Strong experience in Java programming
- Expertise Knowledge of Data structures and Algorithms
- Proven working experience in a product-based organization (preferred)
- Understanding with Java frameworks Spring boot, Microservices and ORM frameworks.
- Must have the experience to design and build scalable REST APIs.
- Object-oriented analysis and design using common design patterns.
Requirements:
Experience with Hybris 6.x/ 1905/ 2005 with knowledge of Hybris B2C-ACCELERATOR/HYBRIS -B2B-ACCELERATOR, Hybris back- office, Hybris Frontend WCMS cockpit, product cockpit, Hybris core, Hybris Commerce, Hybris Search, Hybris OCC, Solr Customization
Experience working on core Java, JSP/Servlets, JEE, Spring, Services (SOAP, REST), Design Patterns, Apache, Tomcat, Build Tools- Ant/Maven/Jenkins, SCM Tools - CVS/SVN/ GIT Hub • Knowledge of one or more modules HYBRIS-PIM, HYBRIS-PROMOTIONS, HYBRIS-OMS, HYBRIS -TRAVEL-ACCELERATOR
Additional skills in SOA, ESB, JMS • Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
Experience in eCommerce/Hybris payment integration, 3rd Party integration development.
Preferable to have development experience in Spartacus Hybris module.
Preferable to have exposure to Azure cloud (Hybris CCV2)
Fundamental knowledge of design patterns.
Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features and technical designs
Passionate about building great solutions
Mentoring the team members to meet the clients needs and holding them accountable for high standards of delivery
Willing to work in Shifts to support Production environment and Samsung.com Global eCommerce client requests.
Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios
Hybris Platform Development experience of 3-10 yrs.
Mandatory:
● A minimum of 1 year of development, system design or engineering experience ●
Excellent social, communication, and technical skills
● In-depth knowledge of Linux systems
● Development experience in at least two of the following languages: Php, Go, Python,
JavaScript, C/C++, Bash
● In depth knowledge of web servers (Apache, NgNix preferred)
● Strong in using DevOps tools - Ansible, Jenkins, Docker, ELK
● Knowledge to use APM tools, NewRelic is preferred
● Ability to learn quickly, master our existing systems and identify areas of improvement
● Self-starter that enjoys and takes pride in the engineering work of their team ● Tried
and Tested Real-world Cloud Computing experience - AWS/ GCP/ Azure ● Strong
Understanding of Resilient Systems design
● Experience in Network Design and Management
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:
- Developing analytical solutions to solve problem, identifying internal and external data, using analytical techniques including use of statistical techniques to analyse the problem, distilling information into actionable insights
- Participating in key decision-making forums and communicating key insights in an effective and influential manner
- Partnering with key stakeholders prioritizing analytics roadmap, demonstrating sense of urgency to identify and acting on opportunity and driving transparency on the work roadmap
- Monitoring and measuring launched initiatives [A/B testing] and feed learnings back into development process
- Managing multiple project priorities, deadlines and deliverables including rapid response as well as strategic priorities
- Identifying the appropriate data sources and building data assets to be able to enrich data and expand analytics capabilities
- Converting frequently asked questions into reports/ diagnostic tools
What you need to have:
- Graduate/ Post-Graduate Degree in Engineering, Mathematics, Statistics
- 8+ year of well-rounded analytics experience, preferably in internet B2C- Retail
- Strong exposure to data, analytical framework, hypothesis-based problem solving and scaling analytics
- Ability to work independently and drive your own projects
- Strong problem-solving skills
- Ability to translate business problem to analytics
- Expertise in data wrangling using SQL, exposure to Python is a plus
- Hands-on experience in using excel and power point
- Excellent communication skills
- Entrepreneurial mind-set, strong interpersonal skills
- Strong collaboration skills - inter and intra team
● Work on developing solution for ingesting multiple datasets in large volumes
● Develop REST APIs using spring framework.
● Develop solutions for indexing heterogeneous datasets and searching analysing indexed data
● Perform daily tasks for Elastic search clusters and environments
● Continuously optimize the infrastructure and configuration of Elastic search for production
deployment
● Deploy, configure, test, maintain Linux based Operating System Elastic clusters and environments
● Design and implement highly scalable ELK (Elastic Search, Logstash, and Kibana) stack and Elastic ache
solutions
● Architecting data structures using Elastic Search
Design, development, administration, and delivery of Elastic Search ELK based reporting solutions.
● Build reports using APIs that leverage Elastic Search.
● Analyse and improve application performance while searching for simple and robust solutions to
complex tasks
● Work closely with the Team to design & development of the app.
Skill set Required
● Must have 4+ years of experience working with Java Programming and building web services.
● Solid understanding of data structures, algorithms, concurrency, distributed processing and data
parallelism.
● Experience in REST APIs using Spring framework.
● Must have good experience with Apache Kafka and writing producers and consumers in Java.
● Good experience in Elastic Search and writing queries using Java client.
● Ability to design elastic search indices and knows when to rebuild the index and how to structure it
based on query pattern.
● Strong knowledge of designing and architecting distributed systems.
● Good understanding of No SQL databases.
● Good understanding of Micro services architecture.
● Excellent knowledge of project development project methodologies.
● Basic knowledge of SQL queries.
1. Developing and maintaining all server side network components
2. Ensuring optimal performance of the central database and responsiveness to front end requests
3. Collaborating with front end developers on the integration of elements
4. Design customer face UI and back end services for various business process
5. Implementing effective security protocols, data protection measures, and storage solutions
6. Recording and implementing improvements to processes and technologies




