11+ Help desk Jobs in Delhi, NCR and Gurgaon | Help desk Job openings in Delhi, NCR and Gurgaon

Job Description 

SN 

Required Information 

Details 

1 

Role 

Service Desk Lead 

2 

Required Technical Skill Set 

Excellent Communication skills.  

Team Management,  

Process Governance,  

Reporting,  

Shift & Resource Planning 

Desired Experience Range 

4-8 Yrs. 

Location of Requirement  

Noida 

Keywords 

IT Service Desk, IT Help Desk 

Desired Competencies (Technical/Behavioral Competency) 

Primary Skills 

1.Leadership & People Management - Proven ability to lead large 

teams, manage multiple services or 24/7 services, and build a 

high-performance culture. 

2.Strong knowledge of ITIL framework and service desk 

operations. 

3.Experience in managing IT support teams (minimum 5+ years, 

with at least 2 years in a lead role). 

4.Excellent leadership, communication, and problem-solving 

skills. 

5.Familiarity with ticketing tools (e.g., ServiceNow, Remedy). 

6.Ability to handle high-pressure situations and escalations 

effectively. 

Secondary Skills 

1.Previous ITSM / Incident management or Service desk 

experience managing cases and troubleshooting incidents 

2.Strong knowledge in capacity management, resource planning, 

reporting & analytics. 

Company Description

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

We are looking for a Talent Acquisition professional who specializes ONLY in leadership hiring.

This role is not about job portals or volume hiring. This is about building networks, leveraging references, and hiring leaders who are not actively job hunting.

If your strength is people, relationships, and trust-based hiring, this role is built for you.

Key Responsibilities

• Own end-to-end leadership hiring (Managers, Team Leads, Heads, Key IC-to-Manager roles)
• Build and maintain strong professional networks across industries
• Drive reference-based and network-driven hiring
• Proactively engage with passive leadership talent
• Partner closely with Founders, CXOs, and senior stakeholders
• Act as a strategic hiring advisor, not just an executor
• Build long-term leadership talent pipelines (even without open roles)
• Ensure high-quality hiring with strong culture and leadership alignment

Ideal Candidate Profile

• You already have an active professional network
• You enjoy talking to people more than screening resumes
• You think long-term about talent, not just immediate closures
• You’re comfortable challenging hiring managers when needed
• You understand that great leaders are hired through trust, not applications

Qualifications

• Proven experience in leadership / executive hiring
• Strong capability in reference hiring and network sourcing
• Excellent relationship-building and influencing skills
• Confidence to engage and close senior professionals
• Ability to assess leadership mindset, maturity, and cultural fit
• Startup / SaaS hiring experience is a big plus

Additional Information

• Opportunity to shape leadership DNA of a fast-growing SaaS company
• Freedom to build your own hiring playbook
• Competitive compensation with long-term growth

Roles and Responsibilities

• Develop and revamp creative, eye-catching websites as per the client's needs.
• Work with project managers to discuss the desired website functionality and provide solutions.
• Integrate custom templates/themes into WordPress.
• Work with various WordPress third-party plugins (Like WooCommerce, Buddypress, Elementor, and others) and customize when required.
• Develop custom plugins and custom functionalities on top of Wordpress and WooCommerce.

Skills:

• Experience & Knowledge of WordPress Architecture, WooCommerce, Page Builder’s (like Elementor, Divi, Visual Composer etc), and other best practice solutions
• Experience & Knowledge of PHP, MySQL, HTML, CSS, Javascript/jQuery.
• Experience & Knowledge of child theme creation and customization as per designed based on the requirements
• Experience & Knowledge of WordPress plugin and Back-End functionality development

Soft Skill:

• Self-driven, Motivated, Hardworking, Proactive, Good communication skill and documentation skill, should have experience in gathering business requirement and documentation. Should be a team player

Technical Skills:

• A must:- ASP.Net MVC, JavaScript, jQuery, Windows Azure, SQL Server, PL/SQL, ASP.NET using C# - SD [Primary], API creation PL SQL, Azure
• Desirable: - Knowledge on MVC dot net core

Desired Candidate Profile