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Service Desk Analyst
Service Desk Analyst
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Service Desk Analyst

Shruthi BT's profile picture
Posted by Shruthi BT
1 - 3 yrs
₹1L - ₹3L / yr
Pune
Skills
Service desk
Help desk
ITIL
ITSM

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About CGI Inc

Founded :
1976
Type :
Products & Services
Size :
1000-5000
Stage :
Profitable

About

We work side-by-side with clients to help maximize the technologies that transform their business. Our 77,000 professionals serve as trusted, innovative experts to support their digital journeys.
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Job Details

Job Title: Sr. System Test Engineer

Industry: engineering

Domain - Information technology (IT)

Experience Required: 6-10 years

Employment Type: Full Time

Job Location: Pune

CTC Range: Best in Industry

 

Job Description

  • Designation- Sr. System Test Engineer
  • Qualifications: B.E./B.Tech Electrical / Instrumentation / Electronics / Mechatronics / MSc Electronics, Electrical
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A. Skills & Technologies:

Mandatory:

  • PLC Programming in Ladder/Structured Text/Function blocks.
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  • Experienced in Motion Control Programming in PLC for servo drives.
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6years of Hands‑on experience in PLC programming.

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6years of Hands‑on experience in motion control programming in PLC for servo drives.

Good communication skills.

A strong “can‑do” attitude.

Willingness to learn.

Ability to work effectively in a team.

Bachelor's degree - B.E./B.Tech Electrical / Instrumentation / Electronics / Mechatronics / MSc Electronics, Electrical

Minimum of 2years of stability with each company

 

*******

Notice Period: Immediate to 30days.

 

 

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Ideal Candidate

  • Experience: Minimum 2 years in sales, with a strong focus on SAP Product sales/Finance ERP solutions
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Skills:

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  • Personal Accident Policy (Disability Insurance) -
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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