Service Desk Analyst

Nurturebox is on a mission to redefine lead generation for the staffing industry with AI-powered precision and insights. We’re seeking a talented AI Scientist to join us in building a next-gen platform that goes far beyond basic lead gen – we’re building an intelligent system designed to deliver warm, qualified leads and actionable buyer insights on demand.

This role is not about plugging into a pre-existing AI stack. You’ll be our first AI hire, bringing your expertise to a ‘plain white canvas’ where you’ll architect and implement our entire AI framework from scratch. Our focus isn’t just on automation but on crafting a solution that actively adapts to industry nuances, incorporating intent data, job listings, and hundreds of signals to zero in on ideal prospects.

Our recruitment product has already gained significant traction, and with you on board, we’re ready to level up to Nurturebox 2.0, pushing the boundaries of personalized, data-driven prospecting. You’ll work alongside our founding team in a flat hierarchy, so there’s zero red tape—just an open runway for innovation. If you’re passionate about tackling complex problems and crave a role where you can directly shape the future of recruiting tech, Nurturebox is where you’ll make your mark.

This is a chance to build a transformative platform from the ground up, with end-to-end ownership and the freedom to create AI-driven solutions that solve real-world staffing challenges. If you’re ready to redefine what’s possible in lead generation, we’d love to meet you.

Why We’re Building This?

By 2030, AI agents/teammates will be embedded in every department of every major enterprise. Engineers, PMs, sales reps—all will work alongside AI "colleagues" that do more than assist; they learn, adapt, and execute autonomously. Imagine hiring AI to do the job, not just assist with it.

At Nurturebox, we’re building that vision specifically for the staffing industry. We know this space inside and out, and we’re crafting a true AI teammate product, not a glorified chatbot or simple co-pilot. This AI is the product—a powerful, adaptive system built to tackle staffing’s unique challenges. 

This is a role to architect something truly groundbreaking from scratch: to create an AI teammate that not only integrates seamlessly but transforms how the staffing industry operates. If you're ready to redefine what AI can do in a business-critical environment, let’s talk about how you could lead the charge with us.

About Ideas2IT (Parent Company)

Ideas2IT is a high-end product development firm growing fast with prestigious logos like Facebook, Bloomberg, Roche, Medtronic, and many exciting SAAS startups.

We have a proven track record of successfully launching 5 startups in the last 6 years. All of them are venture-funded by top-tier firms and have great traction.

• Pipecandy - eCommerce AI. Successfully exited
• Element5 - Healthcare AI. $50M in funding from Insight venture partners
• Carefi.in - Healthcare Fintech. Funded by Sequoia
• IdeaRx - Funded by the second-largest eye care chain in the world
• NurtureBox - Recruitment AI and automation

In this role, you will:

• Conduct deep research on the foundations and capabilities of LLMs.
• Design and implement innovative research projects to explore the application of LLMs for code understanding and generation.
• Develop and evaluate novel techniques for LLM fine-tuning and adaptation to the specific needs
• Collaborate with engineers and other scientists to integrate LLM solutions seamlessly into the Nurturebox platform.
• Stay up-to-date on the latest advancements in LLM research and present findings at conferences and within the company.
• Build a RAG-based solution and leverage Vector DB, Graph DB, chunking, ranking, indexing, semantic search, etc.

You are the ideal candidate if you have:

• Strong foundation skills in AI/ML systems
• Hands-on experience of working with LLMs
• Proven experience conducting deep research on LLMs, with a strong understanding of their architecture, training methods, and capabilities.
• Expertise in natural language processing (NLP) techniques, including text representation, machine translation, and text summarization.
• A solid foundation in machine learning fundamentals, including deep learning architectures and optimization algorithms.
• Excellent programming skills in Python, with experience using popular deep learning libraries (e.g., TensorFlow, PyTorch). 
• Excellent communication and collaboration skills, with the ability to effectively present complex technical concepts to technical and non-technical audiences.
• A passion for innovation and a desire to push the boundaries of what's possible with LLMs.
• Knowledge of LLM evaluation methodologies

Bonus points for:

• Experience working with LLM for codebase
• Experience in building and deploying real-world LLM applications.
• Proficiency in cloud computing platforms (e.g., AWS, Azure, GCP).
• A strong publication record in top AI and NLP conferences and journals.

At Nurturebox, you'll join a team of passionate individuals working on the cutting edge of AI. We offer a collaborative and stimulating work environment, competitive compensation and benefits, and the opportunity to impact the future of Agentic AI.

If you're ready to take your LLM expertise to the next level and help us revolutionize Agentic AI transformation, we encourage you to apply! 

Minimum requirements

5+ years of industry software engineering experience (does not include internships nor includes co-ops)

Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic)

Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success

Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial

Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users

Preferred Qualifications

Experience with large-scale financial tracking systems

Good understanding and practical knowledge in cloud based services (e.g. gRPC, GraphQL, Docker/Kubernetes, cloud services such as AWS, etc.)

Job Description:

We are looking for a dynamic and results-driven Business Development Executive to join our growing team. The ideal candidate should have 1–2 years of experience in IT sales or service-based sales, with excellent communication and client-handling skills.

Key Responsibilities:

• Identify and generate new business leads through various platforms
• Pitch services to potential clients and follow up to close deals
• Maintain strong relationships with existing clients
• Prepare proposals and presentations for client meetings
• Collaborate with internal teams to ensure smooth delivery

Requirements:

• Bachelor’s degree in Business, Marketing, or related field
• 1–2 years of proven experience in business development/sales
• Excellent verbal and written communication skills
• Strong negotiation and interpersonal skills
• Familiarity with LinkedIn, Upwork, Freelancer, or other platforms is a plus

Perks:

• Performance-based incentives
• Growth-oriented work environment
• Training and mentorship opportunities

Do you want to build the next BYJU'S but better? As a Senior Software Engineer at an exponential-growth startup (+30% month-over-month) you will be responsible for architecting, building, and implementing end-to-end features throughout the stack that will impact millions of students around the world across hundreds of career paths. This role is perfect for a highly-skilled engineer who wants to explore new technologies, push their skills to the limit, have creative freedom, and feel like they have significant ownership of major features that change lives around the world.

• 4+ years experience as a backend or full-stack engineer
• Expert in Node.js and serverless technologies (e.g. AWS Lambda)
• Expert in NoSQL databases (e.g. DynamoDB, Neptune)
• Expert in GraphQL APIs
• Excellent communication and interpersonal skills
• Passionate about education

• AI/ML for predictive study algorithms
• Innovative content authoring: Quantum Questions
• Hybrid DB architecture (Graph + DynamoDB)
• New interactive learning types
• Gamification, leaderboards, and achievements
• Offline mode for mobile and desktop apps
• Real-time user collaboration
• Data visualizations and insights
• NLP assistant for content authoring and imports
• And much, much, much more!

• API: Node.js, Lambda, GraphQL, AppSync
• DBs: DynamoDB, Neptune, S3
• Frontend: React.js, React native, Next.js

• Jira, Confluence, Slack, Drive, Bitrise, Sentry, GitHub, Zoom

1. Developing HMI application in Qt or similar UI frameworks
2. Develop C++ or Rust backends for the HMI
3. Understand and optimize potential performance bottlenecks

MERN Stack Developer will work closely with the cross-team to discover effective and elegant solutions to complex problems.

·         Excellent knowledge of HTML, CSS, Material-UI and Responsive.

·         Strong concepts of Javascript, ReactJs, NextJS.

·         Should have Excellent Experience of Node.js.

·         In-Depth knowledge of Express Js, JavaScript, TypeScript,

·         Should have experience in MongoDB, My SQL, GraphQL, and any graph Database

·         Experience working with REST APIs, and Sockets.

·         Ability to Identify and fix production and non-production application issues as a part of the deployment.

·         Good Knowledge of AWS - Beanstalk, Cloud Watch.

·         Good Knowledge of JSON, API, and JWT.

·         Good to have Agile/JIRA/ Continuous Deployment experience.

·         Ability and willingness to manage multiple projects/tasks.

Job Responsibilities:

·         Should have completed B. Tech in IT / CS.

·         Understanding accessibility and security compliance (Depending on the specific project)

·         Understanding fundamental design principles behind a scalable application.

·         Good communication and language skills.

·         Strong focus on performance optimizations, caching, and scalability.

·         Ability to deal well with ambiguous/undefined problems; ability to think abstractly

• Need to develop applications in PHP, HTML5, JQuery and Node.JS.
• Need to interact with Team Leads, QA team, Deployment team
• Need to interact with in-house and external customers
• Need to interact with internal team members for integrated development
• Need to have good communication skills
• Will Report to Lead Developer - PHP

Skills required:

• Need to have experience in developing projects using PHP, MySQL, HTML5, JavaScript, AJAX, JQuery , CSS3, Elastic Search and Node.JS
• Need to have experience in implementing web frameworks
• Need to have experience in database concepts
• Need experience in unit testing
• Need to have experience in trouble shooting and analyzing run time errors

Preference of Educational background:

• B.E
• B.Tech
• MCA

Preference of Professional background:

• Should have strong knowledge and understanding of Software Development Life Cycle.
• Solid Work experience of Object Oriented Development and MVC Design & Core PHP
• Sound knowledge of JavaScript / AJAX technologies and methods.
• Prior experience with XML, JSON and SOAP web services.
• Hands-on experience in writing complex SQL queries.
• Excellent written and oral communication skills.
• Node.js, Angular.js is a plus
• Version control systems like Sub version, GITLAB

• Bachelor’s Degree in Computer Science or equivalent
• 8-12 years’ of industry experience in programming web applications, mobile and/or large scale enterprise products
• Deep knowledge of C#, ASP, .NET, MVC, .Net core
• Deep knowledge and extensive experience working on Ruby or React and JavaScript, as required
• Experience with XML, ADO/ADO.NET, LINQ, AJAX, IIS
• Extended experience with SQL, relational and non-relational databases
• Experience in TFS and Visual Studio
• Hands on experience with SDLC and programming design patterns
• Experience with Agile methodology
• Skillful at reviewing new feature impact on an application and recognizing potential risks
• Uses time effectively and efficiently
• Quickly learns new technologies
• Detailed oriented, professional and possesses a positive work attitude
• Communicate professionally both verbally and in writing
• Effective time management skills
• Knowledge on UI technologies will be plus

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, following the software development lifecycle.
• Conducts systems analysis and makes recommendations to improve the system to achieve an outcome.
• Promotes internal best practices and coding conventions to write and execute tests for your own code, including creating comprehensive unit tests.
• Contributes to Technical Requirements Documents.
• Requests constructive feedback for designs early in the process.
• Communicates successfully with large teams and many stakeholders.
• Provides mentorship for Software Engineers and participates in interview panels to hire new Software Engineers.
• Assists in removing obstacles for the team to yield successful sprints.
• Performs peer code reviews to ensure quality of the codebase.
• Ability to decompose and delegate work to junior engineers.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
• Works effectively with multiple projects and features.
• All other duties as assigned.