
Job Summary:
We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.
Key Responsibilities:
• Handle inbound calls and manage IT service requests and incidents efficiently
• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.
• Provide support for client environments including AVDI, Citrix, and Windows-based systems
• Perform basic Windows OS and network connectivity troubleshooting
• Update and maintain Knowledge Base (KB) articles
• Ensure shift adherence and active participation in shift handovers and team huddles
• Collaborate with cross-functional teams for issue resolution
• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces
• Maintain high levels of customer satisfaction through professional communication and timely resolution
Required Skills:
• Proven experience in a service desk/call center role handling US customers
• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy
• Familiarity with Citrix, AVDI, and Windows troubleshooting
• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)
• Excellent verbal and written communication skills
• Ability to work in a night shift and rotational 24x7 schedule
• Strong team collaboration and time management skills

About CGI Inc
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Job Opportunity: Junior Accountant
Location: Sanpada, Navi Mumbai
Working Days: Monday to Friday + Alternate Saturdays
🎓 Qualification:
- CA (Appeared / Dropped out)
📋 Key Responsibilities:
- Handling GST compliance (filing, returns, reconciliations)
- Managing Income Tax and related filings
- Preparation and finalization of Balance Sheets
- End-to-end Accounts & Finance management
- Regular account reconciliations
- Liaising and dealing with government authorities
- Ensuring compliance with statutory regulations
Skills:
Product Knowledge – Understanding different types of CCTV cameras, DVR/NVR systems, storage solutions, and related accessories.
Sales & Negotiation – Ability to convince clients, handle objections, and close deals effectively.
Technical Understanding – Basic knowledge of installation, cabling, IP vs analog cameras, resolutions, and networking basics.
Lead Generation & Prospecting – Identifying potential customers through cold calling, networking, and online research.
Customer Relationship Management (CRM) – Using CRM tools to track leads, follow-ups, and sales progress.
Presentation & Demonstration – Conducting product demos and explaining the benefits of CCTV solutions.
Market Awareness – Understanding competitor products, pricing strategies, and market trends.
After-Sales Support – Coordinating with technical teams to ensure installation, troubleshooting, and customer satisfaction.
Reporting & Documentation – Preparing sales reports, quotations, and proposals for clients.
Basic IT & Networking Skills – Knowledge of IP addressing, PoE (Power over Ethernet), and remote access configurations.
Qualities:
Strong Communication Skills – Ability to explain technical aspects to non-technical customers.
Confidence & Persuasion – A convincing attitude to drive sales.
Problem-Solving Mindset – Ability to address customer concerns and provide suitable CCTV solutions.
Self-Motivation & Goal Orientation – Meeting and exceeding sales targets.
Customer-Centric Approach – Prioritizing customer needs and building long-term relationships.
Adaptability & Quick Learning – Keeping up with new technologies and evolving security solutions.
Team Player – Working effectively with technical teams, distributors, and internal sales teams.
Attention to Detail – Ensuring accurate sales documentation and configurations.
Company Overview-
A venture-backed funded startup valued at 30.5 Million Dollars.
The team co-founders are both IIT-IIM Alumni with a strong professional background and are backed by some of the leading global and Indian funds and entrepreneurs.
Role Overview
As a Backend Engineer, you will be working closely with our core team in building products from scratch into large-scale platforms and solving business problems leveraging new and innovative technology. More than anything, we are looking for engineers that are eager to learn and build a meaningful company. We are a small team and encourage engineers to wear many hats
Responsibilities
- Design and build highly reliable and performant applications that deliver a great user experience.
- Own large technical deliverables and execute in a structured manner. - Take accountability for the overall health of the applications you build. - Platform components as libraries, utilities and promote reuse.
- Be able to conceptualize and develop prototypes quickly
Skills & Requirements
▪ Work Experience between 1-3 years in large scale applications with the desire to work in fast-paced startups
▪ Experience/Knowledge of Node.JS, Express.JS, AWS, MongoDB.
Deep understanding of your tools: Languages, frameworks, systems.Job Responsibilities
Responsibilities for this position include, but are not limited to, the following.
Understand requirements and create low-level design using UML
Develop embedded software as per defined software requirements
Software integration & testing
Background & Skills
Education:
B.E/B. Tech/M.Tech/Master (Electronics/Telecommunications/Computers Science)OR equivalent
Experience & Attributes:
2-8 years’ experience in Embedded system software design, development, and testing.
Excellent communication skills, spoken and written English
Must have specialized knowledge :
· Embedded C
· Electronics
· RTOS
· Knowledge of Microcontrollers (RISC, CISC)
· CAN Communication & Protocols like UDS, KWP2000, CANopen and J1939
· MISRA standard - 2000/MISRA 2012
· SDLC, Agile Scrum
· Static analysis & Tools like LDRA or QAC or Vector cast
· Change Management & Tools like JIRA/VSTS
· Version control & Tools like SVN/GIT/Clearcase
· Traceability management & Tools like Reqtify or equivalent
· Design methodologies - like UML
· Software Test Life Cycle
Specialized knowledge – Will be Preferred
· Functional Safety life-cycle & Management - Applies to software design & development
· Safety standards like - IEC-61508, ISO-26262, ISO-25119, ISO-13849
Key Tasks and Responsibilities
· Software requirement specification writing
· Creating design for assigned modules
· Implementing the code for assigned requirements
· Perform unit testing
· Perform peer reviews or inspection of software work products
· Support testing team on defect analysis
· Adhere to Quality processes
Who We are
At e6data (https://e6x.io/">https://e6data.io) we’re building core algorithms that makes querying 25 - 200X more performant (i.e. faster and/or cheaper) than every other analytics platform in the world. This results in billions of dollars of value unlocked across faster analytics, savings on compute / infra, and new use cases becoming possible.
Our core team has 100+ years of combined experience and 10+ patents across diverse but complementary disciplines like real time databases, time series databases, SQL OLAP engines, distributed computing platforms, stream processing, and log analytics. Two of the founding team are second time founders with past exits.
We are passionate about solving the deepest and most important problems in computer science, and believe in making our technology available to customers regardless of their location, size, or budget. Our vision is for e6data to power every analytical workload in the world - regardless of deployment scenario (cloud, on-premise, edge), across every use case (end user queries, ETL / data pipelines), and every latency requirement (batch, streaming / real time).
What you'll do?
- Write awesome code
- The focus will be on performance of our data platform
- Identify tactical and long-term product improvements (could be code, script, etc.)
- Responsible for Planning and executing Metadata and Governance tool supports
- Build our internal Data Platform using exdata
- Adding scalable functionality to the system for new features like UDF's, sql functions etc
What are we looking for?
- Worked with Python for a minimum of 2 years
- Well versed with Django REST framework
- Knowledge of document based data stores like MongoDB
- Strong team player
- A passion for continuous learning and growth (both at a personal and team level)
- Experience (or enjoys) working in a startup will be an added advantage











