Cutshort logo
CGI Inc logo
Service Desk Analyst
Service Desk Analyst
CGI Inc's logo

Service Desk Analyst

Shruthi BT's profile picture
Posted by Shruthi BT
1 - 3 yrs
₹1L - ₹3L / yr
Pune
Skills
Service desk
Help desk
ITIL
ITSM

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About CGI Inc

Founded :
1976
Type :
Products & Services
Size :
1000-5000
Stage :
Profitable

About

We work side-by-side with clients to help maximize the technologies that transform their business. Our 77,000 professionals serve as trusted, innovative experts to support their digital journeys.
Read more

Connect with the team

Profile picture
Narendra Ghanta
Profile picture
Satya T
Profile picture
Vid D

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Wissen Technology
at Wissen Technology
4 recruiters
Robin Silverster
Posted by Robin Silverster
Bengaluru (Bangalore)
4 - 7 yrs
₹5L - ₹25L / yr
skill iconAngular (2+)
skill iconAngularJS (1.x)
Problem solving

Angular Developer – Job Description We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. Required Skills: • Should have 4+ years hands on experience in web technologies like JavaScript, HTML5 & CSS. • Expert level knowledge of JavaScript including latest edition(s) of JavaScript (ES2023). Knowledge of typescript is a plus. • Hands on experience with JavaScript frameworks like Angular, Angular Js and above versions • Good in Problem Solving. • Good team player • Excellent written and verbal communication skills About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider. 

Read more
A funded Fintech Startup in India
A funded Fintech Startup in India
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
2 - 8 yrs
₹10L - ₹25L / yr
Marketing Automation

Responsibilities: 

  • Collaborate with internal stakeholders to set communications calendar, creative strategy, and content promotions
  • Build customers segments and communication campaigns along customer journeys
  • Set, track, and improve key metrics within SMS, email, in-app message and push notification channels
  • Identify opportunities to increase retention and lifetime value; plan, direct, and execute marketing programs that achieve those goals
  • Plan, implement and track A/B and multivariate tests for transactional, triggered, and marketing mailings Code, test, and implement marketing promotions and campaigns
  • Lead efforts for cross-promotion and marketing of new Zolve products across applicable audiences
  • Stay current with industry innovations, trends, and best practices across functional areas
  • Ensure customer data policies and Zolve's privacy policy are enforced

Requirements: 

  • 2-5 years of relevant work experience ideally in a fintech/payments/E-commerce/ tech environment with strong growth and analytics background
  • 2+ years experience in maintenance & management of CRM platforms (customer.io //CleverTap experience is a bonus)
  • MBA or equivalent post-graduation, with at least two years of experience in digital marketing in B2C company 
  • Strong understanding of advertising tools like AdWords, Facebook Business Manager, Adobe AdCloud. 
  • Experience with/understand fundamentals of brand building and marketing i.e. audience mapping, positioning, media planning/media mix etc. 
  • Excellent written and verbal communication skills 
  • Prior startup experience is a plus

The location is Bangalore

Read more
IT Giant
IT Giant
Agency job
Remote, Chennai, Bengaluru (Bangalore), Hyderabad, Pune, Mumbai, NCR (Delhi | Gurgaon | Noida), Kolkata
10 - 18 yrs
₹15L - ₹30L / yr
ETL
Informatica
Informatica PowerCenter
Windows Azure
SQL Azure
+2 more
Key skills:
Informatica PowerCenter, Informatica Change Data Capture, Azure SQL, Azure Data Lake

Job Description
Minimum of 15 years of Experience with Informatica ETL, Database technologies Experience with Azure database technologies including Azure SQL Server, Azure Data Lake Exposure to Change data capture technology Lead and guide development of an Informatica based ETL architecture. Develop solution in highly demanding environment and provide hands on guidance to other team members. Head complex ETL requirements and design. Implement an Informatica based ETL solution fulfilling stringent performance requirements. Collaborate with product development teams and senior designers to develop architectural requirements for the requirements. Assess requirements for completeness and accuracy. Determine if requirements are actionable for ETL team. Conduct impact assessment and determine size of effort based on requirements. Develop full SDLC project plans to implement ETL solution and identify resource requirements. Perform as active, leading role in shaping and enhancing overall ETL Informatica architecture and Identify, recommend and implement ETL process and architecture improvements. Assist and verify design of solution and production of all design phase deliverables. Manage build phase and quality assure code to ensure fulfilling requirements and adhering to ETL architecture.
Read more
WeRize
at WeRize
5 recruiters
Divya Kurian
Posted by Divya Kurian
Bengaluru (Bangalore)
1 - 6 yrs
₹5L - ₹15L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
SQL
Role Description
● We are looking for a passionate individual contributor to join us as part of core engineering
team and help us in building our products and platform from scratch. The potential candidate
would be part of a strong tech team to help us disrupt the Indian consumer fintech space.
● You will be responsible for the full product lifecycle including requirements analysis, design,
implementation, testing, deployment and post-deployment monitoring.
Basic Qualification
● 1-6 years of strong individual contributor experience as a software engineer
● Strong knowledge of object-oriented programming concepts
● BS/MS or higher degree in computer science, computer engineering, or related work experience
● Knowledge of data structures/algorithms and an understanding of design tradeoffs
● Strong knowledge in Java and experience with Spring Framework
Following are some of the attributes we are looking for:
● Experience of working with large and cutting-edge internet startups and firms
● Excellent communication skills in both written and verbal communication
● A strong desire to break the code and find hidden bugs before customers find them in
production
● Strong sense of ownership, solid work ethic and a responsible team player
What's on offer
● Opportunity to be part of the core engineering team of a promising startup solving one of
the biggest business opportunities in India
● Unique opportunity in building a fintech business from scratch using most of the related
technologies and integration with major players
● Opportunity to experiment with latest technologies and develop full-fledged product using
them
● Stock options
● Competitive salary
Read more
Linksoft Technology
Remote only
4 - 7 yrs
₹5L - ₹30L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
Microservices
+3 more

External Title: Backend Developer.

Location: Remote

Year of experience: 4+ years

Job Description:

  • Understanding of the working of a web-based application.
  • Expert Knowledge of Microservices architecture.
  • Understanding the nature of asynchronous programming and its quirks and workarounds.
  • Proficient understanding of code versioning tools, such as Git.
  • Basic understanding of REST APIs and their concepts.
  • Basic understanding of front-end technologies, such as HTML5, and CSS3, JavaScript.

 

Read more
WebAppMate Fly
Remote only
3 - 7 yrs
₹7L - ₹10L / yr
skill iconReact Native
ios
android
skill iconiOS App Development
skill iconAndroid Development
Hi Everyone,

Skillset: React Native Developer
Experience: 3-6 yrs
Location: Delhi - WFH
JD:
Skills
3+ years experience in React-Native based app development is a must.
Must have published at least 1 major React-Native app
2+ years experience in building consumer facing Mobile Applications in React or React
Native.(layouts, animations, etc.)
Bachelor's degree in Computer Science or equivalent practical experience.
Strong fundamentals around Redux lifecycle, store and middleware.
Excellent hands on knowledge of Javascript, HTML, CSS/CSS3, JQuery is must.
Knows how to embed React-Native in a native(iOS/Android) component and vice versa
Strong hold on JS/ CSS fundamentals and debugging skills
Strong UX/UI design exposure and experience in making apps work intuitively and with pixel
perfect interfaces.
Experience of customizing libraries
Good understanding of Design and Architecture Patterns
Strong focus on app performance
Experience with Git, Github, Pull Request and Rebasing .
Experience and understanding of large and complex code bases and architectures.
Highly accountable and takes ownership, with a positive attitude, and is a lifelong learner.
Read more
Gaming Company
Gaming Company
Agency job
via Kalibre global konnects by Taksh Rawal
Remote only
1 - 2 yrs
₹2L - ₹5L / yr
Unity 3D
Virtual reality (VR)
Augmented reality
skill iconC#
Systems Development Life Cycle (SDLC)

Required Skills:

Unity 3D, C#, Knowledge of Android and iOS build system, VR, AR, Multiplayer with Photon and Custom server


Ensure software is updated with latest features
Read more
US Headquartered Healthcare product company.
US Headquartered Healthcare product company.
Agency job
via Pathway Creators by Shawn Simon
Bengaluru (Bangalore)
2 - 10 yrs
₹5L - ₹20L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift

Design and Build iOS product and Platform

  • IOS coding using Objective C and Swift Ensuring quality deliverables, fixing application defects, maintaining code and implementing application updates.
  • Designing coding, Documenting design, Defect free deliverables.
  • Ensure the performance, quality, and responsiveness of application.
Read more
Branding Company (Creating Products)
Branding Company (Creating Products)
Agency job
via Multi Recruit by Ayub Pasha
Bengaluru (Bangalore)
1 - 3 yrs
₹4L - ₹10L / yr
skill iconReact.js
Redux
Api integration
skill iconRedux/Flux
skill iconJavascript
+1 more

Role & Responsibilities

We are a workplace thriving on young energy, on mentorship, craziness, drive and commitment to making a difference. This is what we could open for you!

We are looking for an experienced and accomplished Frontend Developer (ReactJS). The role will suit a natural problem solver. The core role will be in a technical leadership capacity.

Primary Responsibilities

  • Meeting with the development team to discuss user interface ideas and applications.
  • Reviewing application requirements and interface designs.
  • Identifying web-based user interactions.
  • Developing and implementing highly-responsive user interface components using React concepts.
  • Troubleshooting interface software and debugging application codes.
  • Developing and implementing front-end architecture to support user interface concepts.
  • Monitoring and improving front-end performance.
  • Documenting application changes and developing updates.

 

Ideal Candidate:

  • In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
  • Must have minimum 1.5 years of experience in React JS.
  • Knowledge in Web services, Web API, REST services, HTML, CSS3
  • Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
  • Excellent problem-solving ability and desire to learn new technologies and platforms.
  • Experience with user interface design.
  • Experience with browser-based debugging and performance testing software.
  • Design, build, and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout development life cycle
  • Good teamwork.
  • Excellent troubleshooting skills.
  • Good project management skills.
  • Flexible in his/her technical approach with a willingness to try new, creative technical solutions.

Working Mode: Only Office 

Job Location : Bangalore

 

Interview Process

 

First Round – Telephonic Discussion

Second Round – Zoom Call

Read more
HappLabs Software LLP
at HappLabs Software LLP
6 recruiters
Shruti Kulkarni
Posted by Shruti Kulkarni
Bengaluru (Bangalore)
2 - 3 yrs
₹4L - ₹5L / yr
MySQL
MVC Framework
skill iconJavascript
skill iconPHP
skill iconPython
+3 more
Job brief: We are looking for a experienced Full Stack Developer who possesses a passion for pushing Web technologies to the limits. This developer will work with our team of talented engineers to design and build the next generation of Web applications. Works closely with other app development and technical teams. Tech Stack : PHP, HTML, CSS, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL, MYSQL, MVC FRAMEWORK. Responsibilities: ● Design and build advanced applications ● Work with outside data sources and APIs ● Unit-test code for robustness, including edge cases, usability, and general reliability ● Work on bug fixing and improving application performance ● Continuously discover, evaluate, and implement new technologies to maximize development efficiency ● Building reusable code and libraries for future use ● Optimization of the application for maximum speed and scalability ● Implementation of security and data protection ● Able to understand and create Documentation according to Client requirement. Requirements: ● Ability to write clean, commented and maintainable code. ● Proven track record in designing, architecting, developing enterprise class products and solutions. ● Good understanding of MVC frameworks. ● Good understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3. ● Desired experience in PHP. ● Understanding accessibility and security compliance. ● User authentication and authorization between multiple systems, servers, and environments. ● Integration of multiple data sources and databases into one system. ● Management of hosting environment, including database administration and scaling an application to support load changes. ● Data migration, transformation, and scripting. ● Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform. ● Implementing automated testing platforms and unit tests. ● Proficient knowledge of a back-end programming language. ● Proficient understanding of code versioning tools, such as Git. ● Proficient understanding of OWASP security principles. ● Proper understanding of OOPS concepts. ● Creating database schemas that represent and support business processes. ● Understanding of startup culture. ● Good team player, Quick learner.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos