
Job Summary:
We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.
Key Responsibilities:
• Handle inbound calls and manage IT service requests and incidents efficiently
• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.
• Provide support for client environments including AVDI, Citrix, and Windows-based systems
• Perform basic Windows OS and network connectivity troubleshooting
• Update and maintain Knowledge Base (KB) articles
• Ensure shift adherence and active participation in shift handovers and team huddles
• Collaborate with cross-functional teams for issue resolution
• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces
• Maintain high levels of customer satisfaction through professional communication and timely resolution
Required Skills:
• Proven experience in a service desk/call center role handling US customers
• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy
• Familiarity with Citrix, AVDI, and Windows troubleshooting
• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)
• Excellent verbal and written communication skills
• Ability to work in a night shift and rotational 24x7 schedule
• Strong team collaboration and time management skills

About CGI Inc
About
Connect with the team
Similar jobs
Job Title : Network Security L3 Engineer
Experience : 5+ Years
Location : Vietnam, Philippines, Indonesia & Remote
Timing : General Shift
Country : We are currently focusing only on the SEA regions (Vietnam, the Philippines, and Indonesia)
Interview Rounds : 3 Rounds
Job Summary :
We are looking for a skilled Network Security L3 Engineer with 5+ Years of hands-on experience in managing and securing enterprise infrastructure.
The role involves working with firewalls, IDS/IPS, proxies, WAF, and email gateways across technologies like - Palo Alto, Juniper SRX, Fortigate, McAfee, Zscaler, Akamai, and Cisco Ironport.
Mandatory Skills : Palo Alto, Juniper SRX, Fortigate, McAfee IDS/IPS, Zscaler/McAfee Proxy, Akamai WAF, Cisco Ironport, incident response, network security protocols, and AlgoSec.
Key Responsibilities :
- Configure, manage & troubleshoot firewalls (Palo Alto, Juniper, Fortigate).
- Monitor IDS/IPS (McAfee), handle threat alerts & incident response.
- Manage proxy solutions (Zscaler/McAfee) & email gateways (Cisco Ironport).
- Administer Akamai WAF and ensure web app protection.
- Support DDoS protection (Arbor), DNS security (Umbrella), and NAC (Cisco ISE).
- Lead escalations, support audits, and mentor junior engineers.
Must-Have Skills :
- Strong expertise in network security tools & protocols.
- Experience with AlgoSec, FireEye, Cisco ASA/Firepower.
- Solid understanding of security policies and compliance.
Preferred Certifications :
- PCNSA/PCNSE (Palo Alto)
- JNCIA/JNCIP (Juniper)
- ZIA-A/ZIA-P (Zscaler)
- CISSP or equivalent (preferred)
Experience - 3+ years
Location - Indore /Chennai [WFO]
Technical Skills
- Hands-on Collibra Developer experience (3+ yrs) and knowledge of data governance.
- Strong knowledge of Collibra Asset Model, Collibra Operating Model, roles, and responsibilities
- Experience with Collibra Dashboards, Collibra Views, Collibra Lineage, HTML editing
- SQL expertise for building Collibra DQ Rules and data quality automation
Key Responsibilities
- Develop, customize, and implement end-to-end Collibra workflows, including
- Collibra development - workflows (BPMN), dashboards, views, interfaces
- Collibra integration - Java, Spring Boot, APIs, ESB/MuleSoft
- Collibra Data Quality (DQ) - writing SQL rules, DQ scorecards, DQ monitoring
- Metadata management & data governance - asset models, communities, domains, lineage
Job Description: Digital Marketing Intern
Position: Digital Marketing Intern
Location: Dehradun
Duration:3–6 Months
About the Role:
We are looking for a motivated and creative Digital Marketing Intern to join our marketing team. This internship offers hands-on experience across SEO, social media, content marketing, email marketing, and paid advertising. You'll work closely with experienced marketers and gain practical exposure to digital marketing strategies and tools.
Key Responsibilities:
Assist in planning and executing digital marketing campaigns.
Support.
SEO activities, including keyword research, on-page optimization, and competitor analysis.
Create and schedule content for social media platforms.
Write blogs, website content, social media captions, and email copy.
Monitor website and social media performance using analytics tools.
Conduct market and competitor research to identify trends and opportunities.
Assist with email marketing campaigns and customer engagement initiatives.
Help create marketing reports and campaign performance summaries.
Coordinate with the design and content teams to execute marketing initiatives.
Required Skills:
Basic understanding of digital marketing concepts.
Strong written and verbal communication skills.
Familiarity with social media platforms such as LinkedIn, Instagram, Facebook, and X.
Basic knowledge of SEO principles is an advantage.
Knowledge of Microsoft Excel/Google Sheets and PowerPoint.
Creative thinking and attention to detail.
Eagerness to learn and adapt in a fast-paced environment.
Preferred Qualifications:
Pursuing or recently completed a Bachelor's degree in Marketing, Business, Communications, or a related field.
Relevant certifications in Digital Marketing ( is plus ).
Prior internship, freelance, or personal project experience in digital marketing is an added advantage.
What You'll Gain:
Paid Internship & Practical experience in multiple digital marketing channels.
Mentorship from experienced marketing professionals.
Exposure to industry-standard marketing tools and platforms.
Opportunity to work on live campaigns and real business projects.
Potential opportunity for a full-time role based on performance.
- Strategizing & executing to improve Key Retention Metrics i.e Repeat Rate, % of Repeat Revenue, Revenue Per Customer, etc.
- Analyzing Regular Customer Cohort Performance, both on a product & company level.
- Developing the product subscription business on the website.
- Build retention marketing campaigns based on customer segmentation.
- Drive User Engagement in Lower Funnels using user engagement platforms
- Build the Customer Loyalty Programme for the brand.
- Creating Email & Marketing Strategy to increase repeat rate & overall basket size.
- Profiling Key Customer Groups Regularly
- Conducting Survey & Research to better understand Repeat Customer Behaviour & Habits
- Analyze and track performance - activation, engagement, retention and churn data analyzing experience is required.
Location : Mumbai About Qrata
Growth Manager- Influencer Marketing
We match top talent with highly competitive career opportunities with leading startups in India and globally and address hiring challenges, recruitment brand marketing, with innovative and collaborative strategic consulting.
About the company we're hiring for
Foxtale started with a singular belief - what is beautiful cannot and should not be defined in marketing meetings.
It's defined by the regular people like us, our sisters, our next-door neighbours, and the friends we make on the playground and in lecture halls. That's why we stand for people-proving everything we do. From the inception of a product idea to testing the final formulations before launch, our consumers are a part of each and every process. They guide and inspire us by sharing their stories with us. They tell us not only about the product they need and the skincare issues they face but also the tales of their struggles, dreams and triumphs.
Skincare goes deeper than skin. It's a form of self-care for many. Wherever someone is on this journey, we want to cheer them on through the products we make, the content we create and the conversations we have. What we wish to build is more than a brand. We want to build a community that grows and glows together - cheering each other on, sharing knowledge, and ensuring people always have access to skincare that really works.
Role Responsibilities-
● P&L Lead - Build and scale influencers as performance channel rather than the awareness channel at Foxtale . Responsible for P&L of the channel.
● Growth Plan - Build a long term growth model for influencers channel, design quarterly and monthly objectives and metrics to be tracked and execute experiments optimizing for the right metrics.
● Execution - Lead the team, coordinate with the internal teams and agency, Identify and liaise with relevant influencers, negotiate fair rates for content, and ensure the relevant agreements are in place.
● Impact Analysis - Analyse the end of campaign performance, identify successes and optimize for the improvements.
Requirements -
● 2-3 years experience in leading influencer marketing for any brand is necessary
● Prior experience in leading P&L and in leading teams is necessary
● Prior experience in Growth marketing is good -to have
● Experience in D2C brand and beauty/skincare brands is an advantage
Job Brief:
- Contact prospective B2B Industry customers through available / provided database.
- Create a set of new customer database through data mining of Linkedin & other available channels.
- Outreach to potential clients through cold calling, emailing, and other means of communication.
- Contacting potential or existing customers and inform them about a product or service using scripts.
- Identify and qualify leads through consultation and needs analysis.
- Close deals and achieve sales targets.
- Maintain accurate records and documentation of sales activities.
- Possess good communication skills in English.
- Be professional and pleasant while interacting with clients.
- Complete process training will be provided by the company free of charge
Required Skills:
- Should have Good communication skills in English.
- Education qualification like 12th, Undergraduate or Graduate are welcome
- Candidates who can join immediately would be preferred
- Candidate with tele calling experience in industries like Electronic Security, Audio Visual, IT hardware would be preferred.
- Should be Good at convincing skills.
Position Overview:
As a Business Development Manager at DOT EVENTURES PVT. LTD., you will play a crucial role in our growth and expansion. You will be responsible for identifying and nurturing partnerships, driving revenue growth, and shaping the future of education technology. This role offers a unique opportunity to be part of an exciting journey and make a significant impact on the education landscape.
Key Responsibilities:
- Identify and cultivate strategic partnerships with educational institutions, content providers, and other relevant stakeholders.
- Develop and execute a comprehensive business development strategy to drive growth and meet revenue targets.
- Collaborate with cross-functional teams to ensure successful implementation of new business initiatives.
- Stay updated on industry trends and market dynamics, and adapt strategies accordingly.
- Provide insights and feedback to enhance product development and innovation.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field. 5+ years of experience in business development, preferably in the Edutech or related industry. Proven track record of exceeding sales or revenue targets. Strong understanding of the Edutech market, including trends, competitors, and potential opportunities. Excellent communication and interpersonal skills. Self-motivated and results-oriented with a proactive approach to problem-solving. Ability to work independently and as part of a team.
What We Offer:
Competitive salary and performance-based bonuses. An innovative and collaborative work environment. Opportunities for professional development and growth. The chance to be part of a company that is making a difference in education.
CTC: 2L-7L PA Job type: Full-time Onsite
- Good Accountant
- Purchase bill booking
- Sale bill booking
- Petty Cash Accounting
- Gate entry systems
- Good Accountant

Experience: 5 - 6 years
- Strong knowledge of OOP, C#, LINQ, SQL Server.
- Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
- Demonstrable knowledge of any one of the JavaScript frameworks - Angular JS or ReactJS.
- Must be strong in .net MVC.
- Minimum 1 yr experience in .Net Core, Web API.
- Excellent verbal communication skills.
- Good problem-solving skills.
- Ready to work in a challenging environment.
- Professional approach toward work.









