Service Desk Analyst

Strong senior motion graphics designer profile

Mandatory (Experience 1): Must have 3 + years of professional experience in motion design with direct exposure to app-based and web-based products.

Mandatory (Experience 2): Must have end-to-end ownership of product motion design, including UI animations, micro-interactions, and product showreels that have shipped in live products.

Mandatory (Portfolio): Must have a strong portfolio showcasing product-focused motion design, UI/UX animations, and micro-interactions (not marketing-only work).

Mandatory (Domain): Must have demonstrated experience working on digital products (mobile apps / web platforms / SaaS / dashboards).

Mandatory (Collaboration):Must have experience collaborating with product designers and developers, and be able to clearly articulate motion decisions and UX rationale.

Mandatory (Tools & Skills) – Must have strong expertise in Figma, After Effects, Protopie, Lottie, and related prototyping tools.

Mandatory (Exclusion) – Do not consider candidates focused mainly on illustrartion or marketing motion graphics (ads, banners, brand films, video editing).

Job Title: Customer Support Executive – Travel Industry

Location: Ghitorni, New Delhi

Company: Aertrip.com

Job Type: Full-Time

About Us

Aertrip.com is a leading travel technology company offering flight, hotel, and holiday booking solutions. We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. Freshers with excellent communication skills are highly encouraged to apply.

Key Responsibilities

• Handle customer queries related to flight, hotel, and holiday bookings via phone, email, and chat.
• Provide timely and accurate information regarding bookings, refunds, cancellations, and general travel inquiries.
• Assist customers with itinerary details, travel requirements, fare rules, and booking processes.
• Coordinate with internal teams (Ticketing, Operations, Finance) to resolve customer issues.
• Maintain records of customer interactions and ensure all queries are closed within TAT.
• Deliver excellent customer service with a positive attitude and clear communication.
• Manage escalations professionally and strive for first-contact resolution.
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Required Skills & Qualifications

• Excellent communication skills (verbal & written).
• Customer-first attitude with strong problem-solving abilities.
• Ability to handle stressful situations calmly and professionally.
• Basic computer knowledge (MS Office, email handling).
• Ability to work in rotational shifts if required.
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Preferred Qualifications

• Graduate in any stream.
• Experience in customer support (travel/airline/hospitality) is a plus.
• Freshers with strong communication skills are also welcome.

About Wissen Technology

Wissen Technology, established in 2015 and part of the Wissen Group (founded in 2000), is a specialized technology consulting company. We pride ourselves on delivering high-quality solutions for global organizations across Banking & Finance, Telecom, and Healthcare domains.

Here’s why Wissen Technology stands out:

Global Presence: Offices in US, India, UK, Australia, Mexico, and Canada.

Expert Team: Wissen Group comprises over 4000 highly skilled professionals worldwide, with Wissen Technology contributing 1400 of these experts. Our team includes graduates from prestigious institutions such as Wharton, MIT, IITs, IIMs, and NITs.

Recognitions: Great Place to Work® Certified.

Featured as a Top 20 AI/ML Vendor by CIO Insider (2020).

Impressive Growth: Achieved 400% revenue growth in 5 years without external funding.

Successful Projects: Delivered $650 million worth of projects to 20+ Fortune 500 companies.

For more details:

Website: www.wissen.com 

Wissen Thought leadership : https://www.wissen.com/articles/ 

LinkedIn: Wissen Technology

We are seeking a highly skilled Azure Cloud professional to manage, design, and engineer scalable and secure cloud infrastructure on Microsoft Azure. The ideal candidate will have a strong background in cloud infrastructure, system administration and architecture design.

Responsibilities: 

• Manage and maintain Azure resources including Virtual Machines, Virtual Networks, Storage Accounts, Azure AD, and Resource Groups.
• Monitor and optimize resource usage and performance.
• Implement and manage backup, disaster recovery, and high availability.
• Ensure security and compliance using Azure Security Center, Defender, and Azure Policies.
• Design scalable, resilient, and cost-effective cloud architectures aligned with business goals.
• Define and document Azure architecture standards, governance models, and best practices.
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Plan and lead cloud migration strategies from on-premises or other cloud providers to Azure.
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Required Skills & Qualifications:

• 5–10 years of experience with Microsoft Azure platform in admin, architect, or engineer roles.
• Strong understanding of networking, identity, security, and governance in Azure.
• Hands-on experience with Azure IaaS, PaaS, and hybrid cloud environments.
• Proficiency with PowerShell, Azure CLI, and scripting for automation.
• Experience in monitoring and performance tuning using Azure Monitor, Log Analytics.
• Familiarity with Azure Cost Management and optimization strategies.

Preferred Qualifications:

• Microsoft certifications such as:
• AZ-104: Microsoft Azure Administrator
• AZ-305: Azure Solutions Architect Expert
• AZ-400: Azure DevOps Engineer Expert
• Knowledge of compliance standards (ISO, HIPAA, etc.)
• Experience with hybrid infrastructure (on-prem + Azure)
• Familiarity with other cloud platforms (AWS, GCP) is a plus.

* Bachelor's degree in computer science or related fields preferred.

* 8+ years of experience developing core Java applications across enterprise, SME, or start-up

environments.

* Proven experience with distributed systems and event-driven architectures.

* Expertise in Spring Boot, Spring Framework, and RESTful API development.

* Experience in designing, building, and monitoring microservices.

* Solid background in persistence technologies including JPA, Hibernate, MS-SQL, and

PostgreSQL.

* Proficient in Java 11+, including features like Streams, Lambdas, and Functional

Programming.

* Experience with CI/CD pipelines using tools such as Jenkins, GitLab CI, GitHub Actions, or

AWS DevOps.

* Familiarity with major cloud platforms: AWS, Azure, or GCP (AWS preferred).

* Front-end development experience using React or Angular with good understanding of

leveraging best practices around HTML, CSS3/Tailwind, Responsive designs.

* Comfortable in Agile environments with iterative development and regular demos.

* Experience with container orchestration using Managed Kubernetes (EKS, AKS, or GKE).

* Working knowledge of Domain-Driven Design (DDD) and Backend-for-Frontend (BFF) concepts.

* Hands-on experience integrating applications with cloud services.

* Familiarity with event-driven technologies (e.g., Kafka, MQ, Event Buses).

* Hospitality services domain experience is a plus.

* Strong problem-solving skills, with the ability to work independently and in a team.

* Proficiency in Agile methodologies and software development best practices.

* • Skilled in code and query optimization.

* Experience with version control systems, particularly git

Propel, a leading technology solutions provider, is seeking a dedicated and talented Business Development Executive to join our team. This role primarily focuses on establishing connections with potential clients based in the United States. As a Business Development Executive, you will play a crucial role in driving business growth by effectively communicating with leads, showcasing our offerings, and nurturing client relationships. 

Responsibilities: 

1. Outbound Calling: Initiate conversations with potential clients, engaging them in a professional and persuasive manner. 
2. Lead Follow-up: Follow up on leads generated through various channels, including website inquiries, email campaigns, and marketing events. 
3. Product Presentation: Present the company's products and services to potential clients, highlighting the unique value propositions and addressing their specific needs. 
4. Relationship Building: Nurture client relationships by actively listening to their requirements, providing relevant information, and building trust in our solutions. 
5. CRM Management: Maintain accurate and up-to-date records of client interactions, lead status, and follow-up activities in the CRM system. 
6. Collaboration: Collaborate effectively with the team to ensure a seamless handover of qualified leads and align strategies for maximizing conversions. 
7. Feedback and Reporting: Provide timely feedback to the team on lead quality, campaign effectiveness, and areas for improvement. 
8. Targets and Performance: Meet or exceed weekly and monthly targets for lead conversion, call volumes, and other key performance indicators. 
9. Industry Knowledge: Stay updated with industry trends, competitive offerings, and product knowledge to effectively address client queries and concerns. 
10. Professional Conduct: Uphold the company's reputation by adhering to professional standards, ethical practices, and maintaining confidentiality of client information. 

Requirements: 

1. Experience: Minimum 2 years of proven work experience as a Business Development Executive or in a similar role in sales department, demonstrating a track record of meeting or exceeding targets. Experience in the technology industry will be an added advantage. 
2. Communication Skills: Excellent written and oral communication skills in English, with the ability to articulate ideas clearly and confidently. 
3. Cultural Adaptability: Familiarity with US business culture and the ability to adapt communication style and accent to resonate with US clients. 
4. Persuasion and Negotiation: Strong persuasion and negotiation skills to effectively convert leads into clients and overcome objections. 
5. Time Management: Ability to work independently, prioritize tasks, and manage time efficiently in a high-volume, fast-paced environment. 
6. CRM Proficiency: Proficiency in using CRM software and other relevant tools to manage leads, track interactions, and generate reports. 
7. Shift Flexibility: Flexibility to work during Eastern Standard Time (EST) to accommodate US client requirements and collaborate with the team effectively. 
8. Motivated and Target-Driven: Positive attitude, self-motivated, and target-driven mindset with a passion for achieving and exceeding goals. 
9. Attention to Detail: Strong attention to detail and organizational skills to maintain accurate records and ensure a personalized client experience. 
10. Education: Bachelor's degree in business, marketing or a related field.

Nice to Have: 

1. US Accent Proficiency: Ability to communicate with a US accent, providing an added advantage in engaging with US-based clients. 
2. Technical Aptitude: Basic understanding of technology solutions or the ability to quickly grasp technical concepts to effectively communicate our offerings. 

Important: Please note there are no Cisco, Juniper or any other proprietary devices to be administered. We are looking for candidates willing to work on GNU/Linux powered network equipment.

We at Unmukti build network equipment and provide managed network services to organisations having geographically dispersed locations across the country.

Our equipment run GNU/Linux firmware but still the networking concepts remain the same.

For the impatient, we need following skills:

• Debian/Ubuntu GNU/Linux
• iptables / nftables
• Squid / ICAP
• OpenVPN
• Wireguard
• Snort / Suricata
• Postgresql
• git
• patch/diff, ./configure, make
• OSPF & BGP on BIRD or Quagga
• ansible
• bash / Perl / Python / Go

Now in detail:

We have servers to be managed, databases to be administered, embedded devices to run GNU/Linux and customers to be supported who are using those devices for various networking services that we provide.

We want someone with experience on Debian or Ubuntu as primary OS, knows networking concepts . Bonus if you know your way around to automate stuff with bash/Go/Perl/Python etc.

Experience in Network Design for connecting large number of geographically distributed locations ( >= 20 is considerable, though >=200 would be great) and understanding of routing protocols like OSPF and BGP will be an added advantage.

You get insights into networking (wireless too), network security and product development.

Along with that, you will have to design and support be-spoke deployments and handle operational issues on a day-to-day basis.