
Job Summary:
We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.
Key Responsibilities:
• Handle inbound calls and manage IT service requests and incidents efficiently
• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.
• Provide support for client environments including AVDI, Citrix, and Windows-based systems
• Perform basic Windows OS and network connectivity troubleshooting
• Update and maintain Knowledge Base (KB) articles
• Ensure shift adherence and active participation in shift handovers and team huddles
• Collaborate with cross-functional teams for issue resolution
• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces
• Maintain high levels of customer satisfaction through professional communication and timely resolution
Required Skills:
• Proven experience in a service desk/call center role handling US customers
• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy
• Familiarity with Citrix, AVDI, and Windows troubleshooting
• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)
• Excellent verbal and written communication skills
• Ability to work in a night shift and rotational 24x7 schedule
• Strong team collaboration and time management skills

About CGI Inc
About
Connect with the team
Similar jobs
Key Responsibilities
- Design and implement AI-powered automation workflows.
- Integrate AI models, APIs, and third-party applications.
- Develop chatbots, AI agents, and automated business processes.
- Automate repetitive tasks using tools like Python, Make, Zapier, n8n, or similar platforms.
- Optimize workflows for performance, scalability, and reliability.
- Monitor, troubleshoot, and improve automation systems.
- Collaborate with cross-functional teams to identify automation opportunities.
Required Skills
- 2+ years of experience in AI Automation or Software Development.
- Strong knowledge of Python and API integrations.
- Experience with automation platforms such as n8n, Make, Zapier, or Power Automate.
- Understanding of LLMs, Generative AI, and AI agent frameworks.
- Experience working with databases, REST APIs, and cloud services.
- Strong problem-solving and analytical skills.
Preferred Skills
- Experience with OpenAI, LangChain, CrewAI, AutoGen, or similar frameworks.
- Knowledge of Docker, Git, and CI/CD pipelines.
- Familiarity with vector databases and RAG architectures.
Why Join Us?
- Work on cutting-edge AI technologies.
- Opportunity to build impactful automation solutions.
- Collaborative and innovative work environment.
About Kapable
At Kapable, we’re on a mission to transform leadership. We believe that every leader has untapped potential, and we’re here to unlock it. We empower mid and senior-level professionals by enhancing their behavioural and soft skills through tailored learning experiences which helps them think fast and fluently; communicate with confidence and charisma, and navigate workplace challenges with ease.
We are looking for a soft skills trainer who thrives on impact, empathy, and excellence in facilitation. In this role, you will be the driving force behind our learners’ growth journeys, leading engaging sessions that build critical skills in strategic thinking, communication, and leadership. You will combine expertise with emotional intelligence to create transformative learning experiences—whether in group settings or one-on-one coaching.
By continuously tailoring your approach, collaborating with the team, and staying attuned to industry trends, you’ll ensure every learner feels supported, challenged, and inspired to unlock their potential.
Key Responsibilities
1. Training Delivery
Lead interactive sessions on strategic thinking, communication, and leadership skills. Provide one-on-one coaching to help learners strengthen specific skills like strategic thinking, communication & leadership skills.
2. Research & Collaborate
Tailor training content to fit individual learner needs and goals. Stay updated with industry trends to continuously improve our programs.
3. Assessment & Feedback
Track learner progress and provide constructive, actionable feedback. Report on performance and suggest further training if needed.
4. Support & Guidance
Act as a mentor, providing support and encouragement to learners. Create a welcoming and inclusive environment that fosters positive learning experiences.
5. Professional Development
Keep up with the latest trends in soft skills training and development techniques. Share knowledge and best practices with the Kapable team.
Requirements
We’re not focused on formal educational qualifications; what we need is passion and expertise in training soft and behavioural skills. You should have:
-Excellent verbal and written communication skills.
-Strong presentation and facilitation skills.
-Proficiency in using virtual training tools and platforms.
-Strong organizational and time management skills.
-Empathy and emotional intelligence
Why Join Us?
You’ll be at the heart of our mission -guiding individuals to unlock confidence, clarity, and leadership. With high ownership, diverse learners, and space for continuous innovation, this role lets you shape the future of soft-skills education while growing as a facilitator yourself.
Logistics
Location: Saket, Delhi
Working Days: 6 (Tuesday to Sunday, Mondays are weekly offs)
Timings: 10:30 am to 7:30 pm
Full time | Onsite
Technical Lead Recruitment Solutions
We are looking for a passionate Team Lead with 8+ years of experience to tackle some of the most meaningful problems in the recruitment space. You'll be at the forefront of building AI agents to transform recruitment workflows, designing next-generation candidate experiences, and revolutionizing how enterprises manage their hiring processes.
As Team Lead, you'll guide development efforts toward successful project delivery while providing technical coaching and mentorship to your team. Your leadership will be crucial in maintaining high standards of software quality and identifying areas for growth and improvement within your team.
Your code will have millions of eyeballs from 200 countries right from Azerbaijan to Australia and closer to home, you will help hire from Jhumritalaiya to Jammu.
Key Responsibilities
* Guide team development efforts towards successful project delivery
* Provide technical leadership to teammates through coaching and mentorship
* Maintain high standards of software quality within the team by establishing good practices and habits
* Identify and encourage areas for growth and improvement within the team
* Collaborate with other software developers, business analysts, and software architects to plan, design, develop, test, and maintain web and desktop-based business applications
* Assist in the collection and documentation of user requirements, development of user stories, estimates, and work plans
* Design and implement scalable architecture to support data-intensive applications
* Oversee the deployment of applications to cloud providers like AWS or GCP
Requirements
* 8+ years of experience developing software on a Java/J2EE and relational database stack
* Proven experience in leading technical teams and mentoring junior developers
* Strong expertise in designing scalable architecture to support data-intensive applications
* Mastery of technologies including Spring, Hibernate, SQL, and REST to design microservices-based architecture
* Experience in setting up and deploying applications to cloud providers like AWS or GCP
* Ability to harness AI as an engineering assistant to improve productivity and code quality
Good to have
* Experience with frontend development - JavaScript frameworks like Backbone/Angular
* Data science experience - fetching data from multiple sources, modeling, and extracting information with familiarity in tooling, processing, and deployment (MongoDB, Hadoop, Mahout, Neo4j, etc.)
* Information security experience - OWASP Security principles and implementation
Our Tech Stack
Java, Spring, Hibernate, MySQL - RDS, MongoDB, Apache Solr, Spring Cloud, S3 - Angular 2, Backbone JS, Azure OpenAI. Our applications are hosted on AWS and GCP.
What We Value
* Great attitude to ask questions, learn, and suggest process improvements
* Meticulous attention to detail and ability to identify edge cases
* Equal importance to planning, coding, code reviews, documentation, and testing
* High motivation with fresh ideas and perspectives to help us move toward our goals faster
* Strong team player who enjoys mentoring juniors and getting mentored by seniors
* Commitment to release cycles and deadlines
* Open-minded approach to considering AI as a helpful engineering assistant that can enhance team capabilities
Join us in building the future of recruitment technology! Apply today to make a significant impact in how companies worldwide hire talent.
Location: Remote (Work from Home)
Company: Identicube LLP
Stipend: Unpaid
Duration: 3 Months
About Identicube LLP: Identicube LLP is a leading creative agency based in Delhi, specializing in Animation (2D/3D), Experience Design, User Research, Strategy Planning, and Branding. We are dedicated to transforming ideas into captivating visual experiences, helping brands connect with their audiences in meaningful ways. Our team of designers, artists, and strategists work together to create innovative and impactful solutions.
Job Summary: Identicube LLP is seeking a motivated and creative 3D Generalist Intern to join our team. The ideal candidate will have a strong passion for animation, a keen eye for detail, and a willingness to learn and grow in a collaborative environment. You will work closely with our experienced animators and designers, contributing to real projects while developing your skills.
Key Responsibilities:
- Assist in creating high-quality 3D animations for various projects, including branding, advertising, and immersive experiences.
- Collaborate with the creative team to develop animation concepts that align with project objectives.
- Require support throughout the 3D Pipeline including Modelling, Texturing, Lighting, Camera Animation and Rendering.
- Have basic knowledge of 3D Motion Graphics.
- Participate in team meetings, brainstorming sessions, and project reviews.
- Apply feedback to improve animations, ensuring they meet the required standards.
- Stay updated on the latest animation techniques and tools, contributing fresh ideas to the team.
Qualifications:
- Currently pursuing or recently completed a degree in Animation, Fine Arts, Graphic Design, or a related field.
- A strong portfolio showcasing your 3D animation work, even if it’s from academic projects.
- Proficiency in animation software such as Blender and 3Ds Max.
- Basic understanding of animation principles, including timing, weight, and movement.
- Eagerness to learn, adapt, and take on new challenges in a fast-paced environment.
- Good communication skills and the ability to work collaboratively
.
Preferred Skills:
- Familiarity with Unreal Engine or other real-time animation platforms.
- Should have knowledge of environment design, Product Visualization and 3D Motion Graphics.
- Knowledge of Blender and 3Ds Max.
- Experience in 3D modeling, rigging, or texturing.
- Interest in branding, advertising, and experience design.
What We Offer:
- A hands-on learning experience in a creative and dynamic work environment.
- Mentorship from experienced professionals in the animation and design industries.
- Opportunity to work on real projects and build your portfolio.
- Flexible working hours to accommodate academic commitments.
- A stipend and potential for future opportunities within the company
I'm seeking someone passionate about design who wants to gain real-world product-building experience for their portfolio. Goalbook is an early-stage project—an AI-based goal assistant currently in the prototype phase. We're building the MVP to test market viability and refine the user experience.
I'm looking for a designer who’s excited about crafting intuitive, user-centered experiences and eager to understand user needs and expectations deeply.
Ideal candidate:
- Has strong UI design skills
- Is curious and committed to user research
- Is enthusiastic, self-motivated, and willing to learn
- Experience level doesn't matter—as long as you're driven to grow and create
If you're someone who loves turning ideas into thoughtful, usable designs, let’s connect!
Experience:
- 2-5 years
Requirements:
- strong backend knowledge in Node.js
- knowledge in typescript would be an added advantage
- frontend tech: React, Vue(Optional)
- familiar with Redux, RTK
- knowledge in db: MySQL, PostgreSQL, MongoDB(Optional)
- experience in git
- familiar with linux systems
- familiar with hosting web servers and technologies like nginx, apache
- familiarity with docker is an added advantage
Responsibilities:
- building microservices, REST APIs
- adhering to best security, performance and scalability techniques
- coding complex modules
- code reviews- enforcing best practices
- implementing better application architectures
- strong interest to learn new technologies and adapt
- agile methodology project experience
- experience in estimating projects
- assist in preparing technical documentations
- passion for team work and innovation
Industry
Information Technology & Services
Employment Type
Full-time
Job Type: Full-time
Pay: ₹10,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Kozhikode, Kozhikode - 673019, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Angular: 1 year (Preferred)
- total work: 2 years (Required)
- Java: 2 years (Required)
Job Title: Senior Full Stack Engineer
Location: Bangalore
About threedots:
At threedots, we are committed to helping our customers navigate the complex world of secured credit financing. Our mission is to facilitate financial empowerment through innovative, secured credit solutions like Loans Against Property, Securities, FD & More. Founded by early members of Groww, we are a well funded startup with over $4M in funding from India’s top investors.
Role Overview:
The Senior Full Stack Engineer will be responsible for developing and managing our web infrastructure and leading a team of talented engineers. With a solid background in both front and back-end technologies, and a proven track record of developing scalable web applications, the ideal candidate will have a hands-on approach and a leader's mindset.
Key Responsibilities:
- Lead the design, development, and deployment of our Node and ReactJS-based applications.
- Architect scalable and maintainable web applications that can handle the needs of a rapidly growing user base.
- Ensure the technical feasibility and smooth integration of UI/UX designs.
- Optimize applications for maximum speed and scalability.
- Implement comprehensive security and data protection.
- Manage and review code contributed by the team and maintain high standards of software quality.
- Deploy applications on AWS/GCP and manage server infrastructure.
- Work collaboratively with cross-functional teams to define, design, and ship new features.
- Provide technical leadership and mentorship to other team members.
- Keep abreast with the latest technological advancements to leverage new tech and tools.
Minimum Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Minimum 3 years of experience as a full-stack developer.
- Proficient in Node.js and ReactJS.
- Experience with cloud services (AWS/GCP).
- Solid understanding of web technologies, including HTML5, CSS3, JavaScript, and responsive design.
- Experience with databases, web servers, and UI/UX design.
- Strong problem-solving skills and the ability to make sound architectural decisions.
- Proven ability to lead and mentor a tech team.
Preferred Qualifications:
- Experience in fintech
- Strong knowledge of software development methodologies and best practices.
- Experience with CI/CD pipelines and automated testing.
- Familiarity with microservices architecture.
- Excellent communication and leadership skills.
What We Offer:
- The opportunity to be part of a founding team and shape the company's future.
- Competitive salary with equity options.
- A creative and collaborative work environment.
- Professional growth opportunities as the company expands.
- Additional Startup Perks
Job Responsibilities
- Analyze, design, and implement new product features, live the principles of evolvable architecture and modern design patterns
- Foster high product quality through unit testing, code reviews, secure coding, automation, defects fixing, and performance tuning
- Contribute to development process and tooling efficiency and improvements
- Constantly assess and utilize new technologies and approaches
- Working in an Agile-oriented environment (Kanban, Scrum)
- Cooperate with smart colleagues inside/outside boundaries of the team
Job Requirements
- At least 5 years of SW development experience, ideally engineering in Computer Science or equivalent degree.
- Object-oriented development experience
- ASP.NET web development experience
- Working experience with Microsoft .Net Core and Entity Framework
- Experience with Dapper Framework.
- Experience with Web APIs, and MVC
- Experience developing Unit Tests
- Experience with iterative development methodologies
- Knowledge of ASP.NET, C#, MVC, and JavaScript, XML, JQuery is essential
- Knowledge of Angular/ReactJs will be an added advantage
- Development activities will require to work with Microsoft .Net (C#), React, Azure DevOps, SQL Server, and IIS
- Good experience with MS SQL development is essential - DML/DDL operations, stored procedures, views, functions, triggers
- Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
- Proficient communication in English (both verbal and written) and strong customer focus.
Best Opportunity for Experienced Professionals
Role/Position - SQL DB Dev Analyst
Job Description
Proven work experience of 8+ years as a database developer.
In depth understanding of data management (e.g. permissions, recovery, security and monitoring)
Hands on experience with MS SQL Server.
Developed and maintained various T-SQL stored procedures for different applications, reports and agent jobs.
Worked with DB administrator to provide overall performance tuning of Database System which include applying Indexes and refining stored procedure.
Completed the conversion of various legacy DB applications.
Design, code, test and debug business logic for software applications using T-SQL per defined technical specifications.
Excellent analytical and organization skills.
Knowledge of software development and user interface web applications.
An ability to understand front-end user requirements and problem-solving attitude.
Should have excellent analytical and communication skills.
Qualifications
· B.E. / B.Tech. /MSC in Computer Science or IT.
Additional information Responsibilities:
· Maximize system efficiency by regularly tuning and optimizing stored procedures.
· Able to perform data analysis to clean up data, creating queries and automation routines.
· Translate use cases into functional applications
· Ensure the best possible performance, quality and responsiveness of applications.
· Help maintain code quality
· Able to work well in a team setting.
Notice Period - 15 days
Salary Package - Open
The Role
- Create fast and functional and intuitive interfaces.
- Create mobile responsive web pages that work on desktop, tablets and smart phones.
- Create well-written JavaScript, as well as expanding current JavaScript code.
- Create and maintain web forms that integrate with our CRM.
- Assist with API integration for dynamic email/web prospect and customer communications.
- Translate designs and style guides provided by the UI/UX team into functional user interfaces, ensure cross-browser compatibility and performance.
- Create functional pages and banners from design mock-ups.
- Test code across platforms and browsers.
- Document work and communicate issues when they arise.
- Assist troubleshooting production issues.
Requirement:
- Associate degree in a technology-related field required (bachelor’s degree preferred).
- 3+ years of experience in front-end development in a start-up or similar work environment.
- 1+ experience with Front End frameworks such as Angular 2.0/React JS/React Native.
- Knowledge of web standards and accessibility (W3C and s508).
- Ability to create production-quality CSS, SASS, and HTML for web applications with support for mobile and tablet devices.
- Good understanding of web-based application architecture.
- Designing/coding to overcome browser/platform constraints.
- Excellent problem-solving skills and JavaScript Knowledge.
- Ability to learn new tasks outside immediate range of skills.
- Able to collaborate effectively with both technical and non-technical colleagues
- Deadline oriented and able to multi-task in a fast pace environment.
- Knowledge of unit test frameworks like karma, Jasmine, Mocha, Chai etc.












