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Role & responsibilities

The Telesales & Service Associate of NAVEEN COMPANIES sells IT Services & Products (Website, Digital Marketing, Ecommerce, Mobile App) over phone to clients who are looking for IT Services and Products. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. 

·       Responsible for making outbound calls and regular follow up on leads assigned.

·       Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

·       Selling IT Services & Products over the phone and achieve the targeted sales numbers & value, set quality parameters

·       Explaining the Services & products features in detail and how to use the packages.

·       Understand the Customer requirements,

·       Address all the issues / grievances of customers and provide the right customer experience.

·       Capture the insights from customer interactions and share it with the internal team.

·       Strictly adhere to the process requirements

Preferred candidate profile

·       Business Knowledge Process Knowledge

·       Product Knowledge

·       Customer Orientation

·       Language skills English / Telugu

·       Telemarketing / Selling Skills

·       Basic computer skills MS Excel, Word

Behavioral

·       Values – Integrity / Honesty / Respect

·       Communication – Oral & Written skills / Listening

·       Executive Presence

·       Business / Telephone Etiquette

·       Influencing Skills

·       Empathy

·       Self-driven / Initiative

·       Ability to manage stress

·       Willingness to learn

Education and Experience

·       Graduate in any stream

·       0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors

Role Overview: We are looking for a skilled Workflow Developer/Sr Developer with expertise in JBPM to join our offshore team. The ideal candidate will have extensive experience in developing and managing workflow solutions, with a strong focus on JBPM. This role involves working closely with various departments to ensure seamless integration and functionality of workflow processes.

Key Responsibilities:

 Design, develop, and implement workflow solutions using JBPM.

 Collaborate with cross-functional teams to gather requirements and ensure the workflow solutions meet business needs.

 Optimize and maintain existing workflow systems to enhance performance and reliability.

 Troubleshoot and resolve issues related to workflow processes.

 Provide technical guidance and mentorship to junior developers.

 Stay updated with the latest trends and advancements in workflow technologies and JBPM.

Technical Skills:

 Strong experience in JBPM and workflow management.

 Proficiency in Java and related technologies.

 Experience with BPMN 2.0 and process modeling.

 Knowledge of integration with other systems and tools.

 Familiarity with cloud platforms and deployment processes.

This role is responsible for designing scalable, user-friendly

solutions using native Salesforce capabilities, reducing custom technical debt, and enabling a

unified associate experience across resident services and call center teams.

Key Responsibilities:

● Own the end-to-end migration strategy from Classic to Lightning.

● Redesign data model (replace custom objects with standard Lead/Opportunity where

applicable).

● Configure Lightning features: Dynamic Forms, Lightning Pages, Flows, Omni-Channel.

● Recommend and implement AppExchange solutions where needed.

● Collaborate with developers, admins, and QA to deliver incremental releases.

● Ensure compliance with security, profiles, and permission sets.

● Act as the trusted advisor to stakeholders for Salesforce roadmap planning.

Qualifications:

● 6+ years Salesforce experience, with at least 3+ in Lightning implementations.

● Expertise in Service Cloud, Marketing Cloud, case management, and digital engagement.

● Proven experience with Classic-to-Lightning migration projects.

● Strong understanding of low-code/no-code capabilities (Flows, Dynamic Actions).

● Salesforce Certified Application/Solution Architect (preferred).

● Excellent communication and stakeholder management skills.

Data Engineer 

Mandatory Requirements  

• Experience in AWS Glue 

• Experience in Apache Parquet  
• Proficient in AWS S3 and data lake  
• Knowledge of Snowflake 
• Understanding of file-based ingestion best practices. 
• Scripting language - Python & pyspark 

CORE RESPONSIBILITIES 

• Create and manage cloud resources in AWS  
• Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, REST HTTP API, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies  
• Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform  

• Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations  
• Develop an infrastructure to collect, transform, combine and publish/distribute customer data. 
• Define process improvement opportunities to optimize data collection, insights and displays. 
• Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible  
• Identify and interpret trends and patterns from complex data sets  

• Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders.  
• Key participant in regular Scrum ceremonies with the agile teams   
• Proficient at developing queries, writing reports and presenting findings  
• Mentor junior members and bring best industry practices  

QUALIFICATIONS 

• 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales)  
• Strong background in math, statistics, computer science, data science or related discipline 
• Advanced knowledge one of language: Java, Scala, Python, C#  
• Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake   

• Proficient with 
• Data mining/programming tools (e.g. SAS, SQL, R, Python) 
• Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum) 
• Data visualization (e.g. Tableau, Looker, MicroStrategy) 
• Comfortable learning about and deploying new technologies and tools.  

• Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines.  
• Good written and oral communication skills and ability to present results to non-technical audiences  
• Knowledge of business intelligence and analytical tools, technologies and techniques. 

Familiarity and experience in the following is a plus:  

• AWS certification 
• Spark Streaming  
• Kafka Streaming / Kafka Connect  
• ELK Stack  
• Cassandra / MongoDB  

• CI/CD: Jenkins, GitLab, Jira, Confluence other related tools 

Assignment Details

Our client, a global leader in energy management and automation, is seeking a skilled and experienced Test Automation Engineer with strong expertise in developing automation frameworks for Windows and Web applications. The ideal candidate will have hands-on experience with Python and Robot Framework, and a solid background in software development, debugging, and unit testing. This role requires the ability to work independently, contribute to the entire testing lifecycle, and collaborate with cross-functional teams in an Agile environment.

Key Responsibilities:

• Design and develop robust Test Automation Frameworks for both Windows and Web applications.
• Implement automated test cases using Python and Robot Framework.
• Collaborate with development teams to understand feature requirements and break them down into actionable tasks.
• Use version control and issue tracking tools like TFS/ADO, GitHub, Jira, SVN, etc.
• Perform code reviews, unit testing, and debugging of automation scripts.
• Clearly document and report test results, defects, and automation progress.
• Maintain and enhance existing test automation suites to support continuous delivery pipelines.

Skills Required

• 5–10 years of professional experience in Test Automation and Software Development.
• Strong proficiency in Python and Robot Framework.
• Solid experience with Windows and Web application testing.
• Familiarity with version control systems such as TFS, GitHub, SVN and project tracking tools like Jira.
• Strong analytical and problem-solving skills.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills for documentation and reporting.

Analysis/audits inbound/outbound calls, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams

Provides structured and timely recommendations; verbal and/or written feedback to the advisors.

Required Skills: GSM, Linux, Networking, infrastructure, VOIP, PHP, Perl, SIP, troubleshooting, Python,HTML

• 5+ years of solid experience as an Asterisk Developer
• Must be proficient at developing software using a scripting language. A distinct advantage if you have experience using Python
• Sound knowledge of Asterisk Installation, Configuration, Dialplan, Call troubleshooting (SIP, ISDN)
• Solid experience of working With Linux Operating Systems
• Good understanding of VoIP, SIP, SS7.

Senior Fullstack (MERN) Developer - Tribe

We’re looking for a Full Stack developer who will take a key role on our team. Our Full Stack developer must have knowledge in all stages of software development. You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our platform

• Quick Learner and good at problem solving
• 2 - 5 years of experience in developing backend and frontend applications
• Good understanding and strong in data structures and algorithms
• Design overall architecture of application including frontend and backend.
• Maintain quality and ensure responsiveness of applications.
• Developing front end website architecture.
• Developing back-end website applications including designing and developing APIs.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Staying abreast of developments in web applications and programming languages.
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization.
• Understanding and implementation of security and data protection.
• Highly experienced with back-end programming languages (Ex: Python, Java, JavaScript etc)
• Proficient experience using (Ex: advanced JavaScript libraries and frameworks such as ReactJS, AngularJS etc.).
• Experience with cloud message APIs and usage of push notifications at large scale.
• Knowledge of code versioning tools such at Git
• Good to have experience in MERN