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Role & responsibilities

The Telesales & Service Associate of NAVEEN COMPANIES sells IT Services & Products (Website, Digital Marketing, Ecommerce, Mobile App) over phone to clients who are looking for IT Services and Products. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. 

·       Responsible for making outbound calls and regular follow up on leads assigned.

·       Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

·       Selling IT Services & Products over the phone and achieve the targeted sales numbers & value, set quality parameters

·       Explaining the Services & products features in detail and how to use the packages.

·       Understand the Customer requirements,

·       Address all the issues / grievances of customers and provide the right customer experience.

·       Capture the insights from customer interactions and share it with the internal team.

·       Strictly adhere to the process requirements

Preferred candidate profile

·       Business Knowledge Process Knowledge

·       Product Knowledge

·       Customer Orientation

·       Language skills English / Telugu

·       Telemarketing / Selling Skills

·       Basic computer skills MS Excel, Word

Behavioral

·       Values – Integrity / Honesty / Respect

·       Communication – Oral & Written skills / Listening

·       Executive Presence

·       Business / Telephone Etiquette

·       Influencing Skills

·       Empathy

·       Self-driven / Initiative

·       Ability to manage stress

·       Willingness to learn

Education and Experience

·       Graduate in any stream

·       0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors

Key Requirements:

At least 2 end-to-end SAP EWM implementations

Strong experience in SAP EWM 9.5 and S/4HANA Embedded EWM Proficiency in EWM-ERP integration, IDOCs, CIF, RFC

Good grasp of Inbound, Outbound, Warehousing, Packaging processes Prior work in the Auto/Manufacturing industry (minimum 2 years)

Preferred:

SAP EWM certification Experience with SAP TM, Value-Added Services (VAS), and automated warehouses

accountant to manage all our financial transactions, from fixed and variable expenses to budgets and bank deposits. Knowledge of GST and TDS

About the job

Are you passionate about finding the best talent in the Software Development industry? Do you thrive on the exhilaration of attracting top talent currently working at other companies? If so, we have an exciting opportunity for you!

What you'll do:

As a Talent Acquisition Specialist, you will play a pivotal role in our organization by managing the entire recruitment process, from crafting sourcing strategies to interviewing and hiring exceptional talent. You will collaborate closely with hiring managers and executive leadership, ensuring a robust talent pipeline to meet our strategic growth objectives. Your natural aptitude for building strong, trusting partnerships and your ability to prioritize and problem-solve with limited information will be key to your success.

Some of your tangible deliverables will include:

• Cultivating and maintaining strong relationships with passive candidates and industry leaders, establishing our organization as an employer of choice.
• Developing and executing a comprehensive recruitment strategy to attract top-notch tech talent.
• Utilizing data and analytics to measure the effectiveness of recruitment strategies and continually improving our processes.

Who you are:

• Passionate problem solver: You possess the ability to define, scope, and solve ambiguous problems, delivering clear, actionable insights.
• Self-starter: You thrive when presented with challenges, proactively identifying problems based on data and presenting innovative solutions.
• Effective communicator: You have the talent to translate complex analysis into compelling narratives, and you communicate effectively with individuals at all levels of the organization.
• Master of multitasking: You excel at setting priorities while remaining flexible in an ever-changing environment.

Skills required:

• Minimum of 5 years of experience in talent acquisition, with a proven track record of sourcing and hiring top talent in the tech industry.
• Proficiency in applicant tracking systems (ATS) and other HR technologies.
• Experience in utilizing creative sourcing methods and cold calling to identify and attract exceptional talent currently employed at other companies.
• Previous experience in working with mature startups or high-volume tech service companies is highly desirable.

Why join us:

At our company, we value the motivation and dedication of our employees. As a Talent Acquisition Specialist, you will have the opportunity to shape the future of our talent acquisition strategies and directly impact our strategic growth objectives. We foster a collaborative and inclusive culture that encourages learning from industry leaders and provides opportunities for personal and professional growth. Additionally, we offer competitive compensation packages and attractive benefits.

If you are driven by the thrill of finding extraordinary talent and are excited about contributing to our organization's success, we invite you to apply and join our dynamic team.

About Merchandise Operation (Merch Ops): Merchandise Operations (Merch Ops) is a merchandise management system, it is positioned as a host system in the retail solutions, it has ability to maintain the Master/Foundation data, create and manage Purchase Orders, create, and manage Prices & Promotions, perform Replenishment, effective inventory control and financial management. Merc Ops provides Business users with consistent, accurate, and timely data across an enterprise by allowing them to get the:

Right Goods in the...

• Right Silhouettes, Sizes and Colors; at the...

• Right Price; at the...

• Right Location; for the...

• Right Consumer; at the...

• Right Time; at the...

• Right Quantity.

About Team:

• Proven, passionate bunch of disruptors providing solutions that solve real-time supply chain problems.

• Well mixed experienced team with young members and experienced in product, domain, and Industry knowledge.

• Gained Expertise in designing and deploying massively scalable cloud native SaaS products

• The team currently comprises of associates across the globe and is expected to grow rapidly.

Our current technical environment:

• Software: React JS, Node JS, Oracle PL/SQL, GIT, Rest API. Java script.

• Application Architecture: Scalable three tier web application.

• Cloud Architecture: Private cloud, MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD) • Frameworks/Others: Tomcat Apache, RDBMS, Jenkins, Nginx, Oracle Type ORM, Express.

What you'll be doing:

• As a Staff Engineer you will be responsible for the design of the features in the product roadmap

• Creating and encouraging good software development practices engineering-wide, driving strategic technical improvements, and mentoring other engineers.

• You will write code as we expect our technical leadership to be in the trenches alongside junior engineers, understanding root causes and leading by example

• You will mentor engineers

• You will own relationships with other engineering teams and collaborate with other functions within Blue Yonder

• Drive architecture and designs to become simpler, more robust, and more efficient.

• Lead designs discussion and come up with robust and more efficient designs to achieve features in product roadmap

• Take complete responsibility of the features developed right from coding till deployments

• Introduce new technology and tools for the betterment of the product

• Guides fellow engineers to look beyond the surface and fix the root causes rather than symptoms.

What we are looking for:

• Bachelor’s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum 7 to 10 years of experience in Software development, has been an Architect, within the last 1-2 years minimum. • Strong programming experience and background in Node JS and React JS.

• Hands-on development skills along with architecture/design experience.

• Hands-on experience on designing, building deploying and maintenance of enterprise cloud solutions.

• Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance, and High availability

• Experience with API management platforms & providing / consuming RESTful APIs

• Experience with varied tools such as REST, Hibernate, RDBMS, Docker, Kubernetes, Kafka, React.

• Hands-on development experience on Oracle PL/SQL.

• Experience with DevOps and infrastructure automation.

Answering customer queries

● Maintaining and analyze the customer database

● Tracking all the complaints,feedback, requirements

raised by customers and prepare reports

● Planning and delivering CRM strategies across the

organization with a view to retaining existing

customers, increasing brand loyalty and expanding the

company brand.

● Deciding on a final CRM structure and architecture

that will work seamlessly across the business and

capture crucial information along the sales funnel.

● Making sure the customer database is correctly

segmented for targeted marketing activities.

● Collaborating with other departments ensures the

CRM strategy works well for every aspect of the

business.

● Development of testing strategies to guarantee the

most efficient approach for the organization and its

customers.

● Handle all CRM platforms - Call and chat

● Running customer loyalty programs for repeat

customers

• Experience in design and architecture.
• Sales cloud and service cloud expertise.
• Multi brand, and associated security model is a key problem statement.
• Channel integration using LWC is also a big topic of design discussions
• Telco knowledge,TMF

Job Description:

• Candidate should ideally be a B.E/B.Tech graduate with 2 to 5 years of real-time experience.
• Expertise in React.js, C#, ADO.Net, Web API, MS SQL Server 2008 and above, JavaScript, jQuery, JSON, AJAX and XML
• Looking for Full stack .NET Developer who will work closely with Project Manager, Software Developers and QA Team to develop cutting edge web-based solutions in a Product Development Environment. The job involves working with some of the latest technologies including React.js, WCF, REST services, jQuery and AJAX.
• Should be experienced with Agile methodology and working with Agile development teams. 
• Ability to work within a team and work independently
• Experience with the full SDLC, including design, development, testing, deployment, and documentation activities
• Excellent object-oriented design and development skills
• Excellent communication skills
• Experience working on a CRM product or a Marketing Automation or Analytics tool or Digital Publishing is a major advantage
• Experience with Microsoft Design patterns and Microsoft Enterprise Library

Skills:

• Strong working experience into C#, ADO.Net, MS SQL Server 2008 and above versions, JavaScript, jQuery, WCF, REST based services and AJAX
• Development experience with data integration technologies including Web API, REST, SOAP, JSON and XML
• Strong working knowledge with JavaScript frameworks such as jQuery, React, Angular
• Strong working knowledge of debugging for rapid development; experience with development tools such as Firebug, Fiddler
• Strong understanding of cross-browser compatibility, with support for IE, Firefox, Chrome, Safari on Windows and Safari, Firefox, Chrome on MAC
• Strong HTML and JavaScript (AJAX, DOM)
• Strong written and verbal communications skills
• TFS/VSTS/SVN and any source management experience like Git, AWS CodeCommit etc.
• Working knowledge in Node.js, React.js, and Twitter bootstrap framework is an advantage
• Knowledge of CI/CD process and cloud platforms like AWS would be an added advantage.

Roles and Responsibilities:

1. Must be proficient in developing object-oriented applications
2. Must have hands on experience on C# & MS SQL.
3. Participate in troubleshooting and training of issues with different teams to drive towards root cause identification and resolution.
4. Participate in technical communication within the team and to other groups, prepare technical design documents and work on Azure DevOps agilie lifecycle.
5. Positive attitude, Smart work, problem solving attitude, ready to upgrade skills with latest technologies
6. Good to have experience on design patterns, Azure cloud, Azure DevOps, Dapper, Azure storage, Dotnet Core framework, Micro services.
7. Meeting with technology managers to determine application and website requirements.
8. Upgrading existing .NET websites and applications.
9. Analyzing system requirements and delegating development tasks.
10. Developing technical specifications.
11. Writing scalable code for .NET software applications.
12. Reviewing and debugging .NET applications.
13. Providing support for junior developers.
14. Deploying functional websites, programs, and applications.
15. Drafting software and application operating procedures.
16. Training junior staff.
17. Good verbal and written communication skills