
Role & responsibilities
The Telesales & Service Associate of NAVEEN COMPANIES sells IT Services & Products (Website, Digital Marketing, Ecommerce, Mobile App) over phone to clients who are looking for IT Services and Products. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
· Responsible for making outbound calls and regular follow up on leads assigned.
· Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
· Selling IT Services & Products over the phone and achieve the targeted sales numbers & value, set quality parameters
· Explaining the Services & products features in detail and how to use the packages.
· Understand the Customer requirements,
· Address all the issues / grievances of customers and provide the right customer experience.
· Capture the insights from customer interactions and share it with the internal team.
· Strictly adhere to the process requirements
Preferred candidate profile
· Business Knowledge Process Knowledge
· Product Knowledge
· Customer Orientation
· Language skills English / Telugu
· Telemarketing / Selling Skills
· Basic computer skills MS Excel, Word
Behavioral
· Values – Integrity / Honesty / Respect
· Communication – Oral & Written skills / Listening
· Executive Presence
· Business / Telephone Etiquette
· Influencing Skills
· Empathy
· Self-driven / Initiative
· Ability to manage stress
· Willingness to learn
Education and Experience
· Graduate in any stream
· 0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors

About MMT SOTTECH
About
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Company Overview:
We are MOBTexting! One of the leading & premier CPaaS company that provide A2P Messaging and Voice Services across the globe. Headquartered in Bangalore, IT Hub of India.
We empower communications via cloud and APIs (through messaging, voice, and chatbots). We have customers across the globe and our vision is to be the most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.
Incorporated in 2012 as 3M Digital and known for our client- focused approach and innovative end-to-end solutions with annual turnover around 25CR. Our fast-growing service is spread across 195 countries around the globe. We have been awarded as the winner of Deloitte Technology fast 50 India & Deloitte Technology fast 500 APAC 2019.
We are a diverse team of 50+ individuals from different parts of India working hard (playing hard) and caring for each other.
We’re now looking for someone who is ready for new exciting challenges and willing to enter our family as “Test Engineer".
This position is full time and will be based in our Bangalore office (during COVID-19 crisis, the position will be remote-based).
Follow us: https://www.linkedin.com/company/mobtexting/mycompany/
Whom we are looking:
Someone really good with Automation Testing and also possess some exposure to Manual Testing as well!
1-3 Yrs. of exposure to Software testing.
Web and Mobile app testing, Selenium, Load Testing & API Testing is must.
Skills Required
- Must demonstrate exceptional verbal and written communication skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- A documented history of successfully driving projects to completion
- A demonstrated ability to understand and articulate complex requirements
- Experience with nonprofit processes preferred
- Previous experience working in a SCRUM or agile environment preferred
Organizational Alignment
- Reports to the Senior Manager of Business Systems
- Supports full Sales and Sales Operations staff








