
Role & responsibilities
The Telesales & Service Associate of NAVEEN COMPANIES sells IT Services & Products (Website, Digital Marketing, Ecommerce, Mobile App) over phone to clients who are looking for IT Services and Products. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
· Responsible for making outbound calls and regular follow up on leads assigned.
· Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
· Selling IT Services & Products over the phone and achieve the targeted sales numbers & value, set quality parameters
· Explaining the Services & products features in detail and how to use the packages.
· Understand the Customer requirements,
· Address all the issues / grievances of customers and provide the right customer experience.
· Capture the insights from customer interactions and share it with the internal team.
· Strictly adhere to the process requirements
Preferred candidate profile
· Business Knowledge Process Knowledge
· Product Knowledge
· Customer Orientation
· Language skills English / Telugu
· Telemarketing / Selling Skills
· Basic computer skills MS Excel, Word
Behavioral
· Values – Integrity / Honesty / Respect
· Communication – Oral & Written skills / Listening
· Executive Presence
· Business / Telephone Etiquette
· Influencing Skills
· Empathy
· Self-driven / Initiative
· Ability to manage stress
· Willingness to learn
Education and Experience
· Graduate in any stream
· 0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors

About MMT SOTTECH
About
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Key Responsibilities:
● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.
● Project Management: Lead the end-to-end implementation , ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.
● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging platform. Utilize process mapping and data analysis to drive continuous improvement.
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Qualifications:
● Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.
● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.
● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.
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● Opportunity to work with a cutting-edge financial technology company.
● Collaborative and innovative work environment.
● Competitive compensation and benefits package.
- ● Professional development and growth opportunities.
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- Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
- Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
- Experience in process analysis, optimization, and mapping for operational efficiency.
- Strong client-facing communication and stakeholder management capabilities.
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resources, & tools designed to empower educators and learners alike. With a mission to make education
accessible and engaging, administrative solutions and integrated business applications to a wide spectrum of
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Location: Mohali, PTP or anywhere else)
Night Shift from 6:30 pm to 3:30 am IST
Experience:
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