Digital Solution Architect

About the Role

We are looking for a Solution Architect with 10–15 years of experience to design scalable, secure, and cloud-ready solutions. The role involves working with customers, Senior Solution Architects, business analysts, project managers, and engineering teams across cloud, modernization, microservices, integration, and digital transformation initiatives.

Must Have Skills

• 10–15 years of experience in software development, architecture, and enterprise application delivery.
• Strong experience with Azure and/or AWS and cloud-native architecture.
• Hands-on experience with Microservices, REST APIs, SOA, and system integration.
• Experience in application modernization and cloud migration.
• Knowledge of Docker, Kubernetes, CI/CD, and Infrastructure as Code.
• Understanding of cloud security, IAM, networking, monitoring, and disaster recovery.
• Ability to create architecture diagrams, solution designs, and technical documentation.
• Strong analytical, communication, and customer-facing skills.

Good To Have Skills

• AWS/Azure certifications.
• Experience with Serverless, Event-Driven Architecture, Messaging, and API Management.
• Exposure to SaaS / Multi-Tenant Architecture.
• Knowledge of Generative AI and AI-enabled solutions.
• Experience with pre-sales, POCs, estimations, and technical proposals.
• Exposure to application security and compliance.
• Experience working with global customers and distributed teams.

Responsibilities

• Design end-to-end solutions and independently own defined architecture workstreams.
• Translate business and technical requirements into application, cloud, integration, and deployment designs.
• Define microservice, API, integration, and data-flow architectures.
• Guide engineering teams on architecture implementation and conduct design/code reviews.
• Contribute to cloud migration, modernization, and digital transformation initiatives.
• Participate in customer workshops, technical discussions, POCs, and solution demonstrations.
• Identify and address architectural, performance, security, and technical risks.
• Ensure solutions follow defined architecture, security, and engineering standards.
• Work closely with the Senior Solution Architect on complex and strategic engagements.
• Develop reusable architecture patterns, templates, and technical accelerators

Next

Understand client business requirements and translate them into technical solutions.

Conduct requirement gathering, analysis, solution design, and technical documentation.

Work closely with development, QA, infrastructure, and business teams throughout the project lifecycle.

Provide technical guidance and recommend suitable technologies, architectures, and solutions.

Participate in system integration, implementation, testing, deployment, and troubleshooting.

Analyze existing systems and identify opportunities for optimization and improvement.

Prepare technical specifications, solution documents, architecture diagrams, and project documentation.

Act as a technical point of contact for clients and internal stakeholders.

Identify technical risks, dependencies, and challenges and provide appropriate solutions.

Support pre-sales activities, including technical discussions, solution presentations, and proposal preparation when required.

Stay updated with emerging technologies, industry trends, and best practices.

Job Description: 

Lead regional transformation programs, driving the entire solution architecture lifecycle, 

from conceptualization to execution, with a focus on agile and DevOps practices. 

Accountable for leading the IT Architecture for all projects and programs, focusing on 

innovative business and IT solutions in the insurance domain, such as new-age digital 

platforms, cloud-native applications, AI/ML-powered decision-making, and data-driven 

insights.

Preferred skills  

• Demonstrated expertise in developing cloud-native, microservices-based, and API

driven insurance solutions, leveraging modern architectural patterns and emerging 

technologies such as AI/ML, big data, and IoT. 

• Thorough understanding of common patterns, frameworks, and reference 

architectures for the Insurance domain, with a focus on digital transformation and 

innovation. 

• Proven experience in leading regional transformation programs, driving the adoption 

of agile and DevOps practices. 

• Asia regional experience is an advantage.

Qualifications 

Minimum Bachelor's degree, preferably with a Master's degree in Computer Science, 

Engineering, or a related discipline. 

• 15+ years of IT experience, with a minimum of 7+ years in the insurance industry, 

focusing on the application of emerging technologies.

Position Summary

We are looking for an experienced Enterprise Architect to define and deliver enterprise-scale digital experience architectures leveraging AI/ML capabilities, data platforms, and modern cloud technologies. The role involves partnering with senior business and technology stakeholders to translate business objectives into scalable architectures, strategic roadmaps, and technology solutions.

The ideal candidate will have strong expertise in enterprise architecture, cloud-native technologies, AI-driven customer experiences, and digital marketing platforms, along with the ability to lead architecture initiatives across cross-functional teams.

Key Responsibilities

• Enterprise Strategy & Roadmaps: Define digital, data, and AI strategies, translating business vision into actionable architecture roadmaps aligned with business goals and KPIs.
• Architecture Design: Design end-to-end enterprise and solution architectures integrating digital experience platforms, customer data platforms, AI/ML capabilities, and cloud services.
• Cloud & Technology Architecture: Recommend scalable, secure, and resilient architectures using cloud-native, API-first, microservices, event-driven, and serverless principles across Azure, AWS, or other public cloud platforms.
• AI & Data Architecture: Define architectures for customer data platforms, identity and profile management, data ingestion, governance, personalization, journey orchestration, and AI-powered experiences.
• Architecture Governance: Establish architecture standards, reference architectures, governance frameworks, and operating models to ensure consistency, security, and sustainable technology adoption.
• Stakeholder Management: Collaborate with business leaders, engineering teams, data architects, developers, and data scientists to drive architecture alignment and execution.
• Executive Communication: Lead architecture workshops, visioning sessions, and roadmap presentations, communicating technical recommendations and trade-offs to senior leadership.
• Practice Development: Contribute to reusable architecture assets, mentor architects and consultants, and support presales activities, solutioning, estimations, and proposals.

Required Skills & Experience

• Proven experience in enterprise architecture, solution architecture, and developing enterprise architecture models and roadmaps.
• Strong understanding of architecture frameworks and principles, including TOGAF, SOA, and API-led architecture.
• Hands-on experience with public cloud architecture and services, particularly Microsoft Azure and/or AWS.
• Experience designing and integrating AI-powered solutions, with knowledge of LLMs, prompt engineering, RAG, and model evaluation.
• Understanding of agentic workflows, tool-using agents, and enterprise AI governance, observability, and reliability.
• Experience working with software engineers, application developers, data architects, and data science/ML teams to deliver end-to-end solutions.
• Ability to translate business requirements and strategic vision into technical architectures and implementation roadmaps.
• Strong stakeholder management, leadership, presentation, and communication skills, including experience engaging with senior executives.
• Ability to lead architecture execution across multidisciplinary teams and communicate complex technical concepts to diverse audiences.

Good to Have

• Experience with Adobe Experience Cloud, Adobe Experience Platform, or one or more digital experience solutions.
• Previous experience with other digital marketing and customer experience platforms.
• Experience with customer data platforms, personalization, omnichannel engagement, and marketing optimization initiatives.
• Experience supporting consulting engagements, presales, and enterprise transformation initiatives.

Additional Requirement

- Willingness to travel up to 50%, depending on business and client requirements.

Overview:

We are looking for a Principal Architect for a Private Equity backed, fast growing AI First Product Engineering Services firm.

This role will be a key member of the core leadership team of the firm.

He/ She will serve as a strategic technical leader, solution designer, and customer advisor. In this role, you will combine deep and broad-based technical expertise with strong business acumen to architect high-value solutions, lead pre-sales engagements, and mentor our practice/CoE team. You will work closely with customers to understand their business needs, translate them into scalable technical solutions, and guide delivery teams in successful implementation.

Responsibilities:

1. Solutioning & Pre-Sales

●     Engage with customers, understand their business context, and guide them through a discovery and design process leading to a proposed solution

●     Work with sales teams to develop winning proposals, RFP responses, and technical presentations.

●     Will need to take single point ownership of the pre sales process, including client interactions, proposal preparation, presentations, pricing etc

●     Drive proof-of-concepts as part of the pre sales process

●     Build frameworks for different kinds of proposals and presentations to bring in repeatability and efficiency in the process

●     Work closely with marketing to create content around Indexnine offerings, solutions, capabilities and case studies

2. Delivery

●     Provide technical oversight during project delivery, ensuring adherence to architectural principles, standards, and best practices and ensure the as-sold solution is realised

●     Act as a trusted advisor to senior customer stakeholders (CXO level and technical leads). Will need to engage with Customers through delivery as required

●     Create points of view on accounts to help mine and grow accounts.

3. Practice & CoE Development

●     Work closely with the labs. Contribute to the development of new products/ accelerators.

●     Mentor and coach engineers to enhance their technical and customer engagement skills.

4. Thought leadership

●     Keep abreast of technology and produce points of view for Indexnine’s offerings and technical capabilities

●     Represent the company at industry forums, webinars, and client workshops.

●     Be able to independently conduct discovery and solutioning workshops with Customers

Skills/Qualifications:

●     15+ years of overall experience with a blend of architecting, pre sales and technical delivery

●     Should be leading a pre-sales unit in a services organization. Hands-on with designing solutions, proposal writing, estimation, pricing and customer presentations.

●     Broad based technical expertise and having played a Sr Architect role for at least 2 years

●     Excellent communication, stakeholder management, and team leadership skills.

●     Experience working in an IT services environment in the Product Engineering space (i.e designing and building bespoke products/solutions)

●     BE/ Masters degree

Position

Solution Architect/Technical Architect

Experience

·       12 - 16+ years of overall IT experience

·       Significant hands-on experience working as a Solution/Technical Architect

Education

·       B.Tech / M.Tech / MCA / MBA or equivalent

Certifications

·       TOGAF® certification (Level 1/2) preferred to ensure alignment with enterprise architecture standards

·       Microsoft Certified: Azure Solutions Architect Expert (AZ-305) and other supporting certifications such as AZ-104, AZ-400, or AZ-500 preferred.

Key Responsibilities

·       Define and evolve the target architecture for .NET-based distributed platform.

·       Architect highly configurable solutions on Azure with strong focus on scalability, tenant isolation, resilience, maintainability, and speed of delivery.

·       Lead solution design across ASP.NET Core services, REST APIs, event-driven workflows, background processing, integration patterns, and shared platform capabilities.

·       Drive adoption of modern .NET and cloud-native patterns including microservices, domain-driven design, event-driven architecture, API-first design, and secure service-to-service communication.

·       Partner with engineering teams on real implementation decisions, review critical designs and code paths, and provide hands-on guidance for performance, operability, and production readiness.

·       Architect Azure-native deployment patterns using AKS, containers, API Management, Service Bus/Event Grid or equivalent messaging, Key Vault, managed observability, and CI/CD automation.

·       Work with data and platform teams on PostgreSQL-backed service design, data access patterns, caching strategies, and database performance for high-volume transactional workloads.

·       Define non-functional requirements and architecture guardrails around performance, scalability, availability, recoverability, security, compliance, and cost efficiency.

·       Embed DevSecOps and observability into platform design through telemetry, tracing, alerting, diagnostics, secrets management, and release governance.

·       Evaluate emerging technologies, AI-assisted engineering enablers, and modernization options pragmatically, with clear build-vs-buy and risk-reward trade-offs.

·       Mentor senior engineers and technical leads, contribute to architectural governance, and create reusable patterns, reference implementations, and standards across teams.

·       Bachelor’s or master’s degree in computer science, Engineering, or a related field.

·       12–16 years of experience in software engineering, solution architecture, or platform engineering, with significant experience in Microsoft technology stacks.

Essential Qualification and Skills

·       Strong hands-on expertise in C#, .NET / .NET Core / .NET 8, ASP.NET Core, Web APIs, background services, and enterprise application design.

·       Deep experience in architecting distributed systems using microservices, asynchronous messaging, event-driven design, and API-led integration patterns.

·       Strong Azure architecture experience, preferably across AKS, App Services, Functions, API Management, Key Vault, Service Bus, Event Grid, Storage, monitoring, and identity integration patterns.

·       Experience designing and supporting platforms, configurable product architectures, and integration-heavy enterprise solutions.

·       Strong understanding of relational databases and performance engineering, especially SQL Server and/or PostgreSQL, including schema design, indexing, query tuning, and transaction handling.

·       Solid grasp of non-functional architecture including performance, scalability, availability, fault isolation, observability, and disaster recovery.

·       Strong understanding of application and platform security including authentication, authorization, secrets management, encryption, secure coding, and compliance-oriented design.

·       Experience with containers, Kubernetes, CI/CD, infrastructure automation, and modern DevSecOps practices.

·       Ability to make sound architecture decisions with a balance of pragmatism, delivery speed, engineering quality, and long-term maintainability.

·       Strong communication and stakeholder management skills across product, engineering, architecture, operations, security, and client-facing teams.

Skills & Competencies

·       Experience in insurance, Insurtech, BFSI, or other regulated, transaction-heavy domains.

·       Exposure to policy administration, billing, accounting, claims, workflow orchestration, or reporting platforms within the insurance value chain.

·       Experience with architecture frameworks and modelling approaches such as TOGAF, domain-driven design, UML, C4, or equivalent practical architecture methods.

·       Familiarity with mixed technology landscapes involving .NET, Java/Spring Boot, enterprise workflow tools, and integration ecosystems.

·       Experience with observability and reliability tooling such as Datadog, Dynatrace, Application Insights, Open Telemetry, Grafana, or similar.

·       Working knowledge of Angular, React, or modern web application architecture patterns.

·       Exposure to AI-enabled engineering, intelligent automation, or embedding AI capabilities into enterprise platforms.

·       Leadership experience across globally distributed or virtual teams.

Job Title

Solution Architect — Building an In‑House Payment Investigation Platform

Role purpose

Design and lead the delivery of an in‑house platform that supports end‑to‑end payment investigations (exceptions, recalls/returns, claims, enquiries, tracking, evidence and audit), integrating with payment processing, case management, messaging networks and customer channels. You’ll shape the target architecture, drive engineering alignment, and ensure the platform is secure, resilient, compliant and operable at scale.

Key responsibilities

Architecture & solution design

• Own end‑to‑end solution architecture across channels, APIs, workflow/case services, data, integration and observability.
• Define target state architecture and transition roadmap (strangler patterns, incremental migration from legacy/manual processes).
• Produce architecture artefacts: HLD/LLD inputs, C4 diagrams, data flow diagrams, sequence flows, NFRs, runbooks, ADRs.
• Design investigation workflows: triage, assignment, SLA timers, evidence capture, maker/checker controls, decisioning and closure.
• Establish canonical data models for investigation cases, events, payment references, counterparties and communications.

Integration & payments domain

• Architect integrations with payment rails and services (e.g., SWIFT, CHAPS/Faster Payments, SEPA, RTP equivalents depending on market), gateways and core banking/payment hubs.
• Design inbound/outbound messaging patterns for investigations: status requests, recalls, return handling, charge/claim processes, correspondence.
• Ensure idempotency, correlation (end‑to‑end trace IDs), retries, dead‑lettering and reconciliation for all investigation flows.
• Define event-driven patterns (pub/sub) and API contracts for upstream/downstream teams.

Non‑functional requirements (NFRs)

• Drive NFRs covering resilience (active-active where required), availability, latency, throughput, disaster recovery, and capacity planning.
• Ensure strong security architecture: threat modelling, IAM, RBAC/ABAC, privileged access, secrets management, encryption in transit/at rest.
• Design for auditability and compliance: immutable logs, evidential storage, full case history, segregation of duties, retention policies.
• Embed observability: metrics, logs, traces, SLOs/SLIs, alerting, incident playbooks.

Delivery leadership

• Partner with Product Owners, Engineering Leads, Ops/SRE, InfoSec, Risk/Compliance, and business SMEs to align scope and priorities.
• Provide architectural governance: design reviews, standards, guardrails, and technical decision facilitation.
• Mentor squads on patterns (API design, eventing, data, resilience) and unblock delivery through pragmatic trade-offs.
• Support vendor/product evaluation when needed (BPM/workflow, rules engines, document/evidence stores).

Data & analytics

• Define data strategy for operational reporting, MI and regulatory reporting (case volumes, SLA breaches, root-cause categories).
• Architect data lineage and quality controls; define golden source for investigation outcomes.
• Support analytics for proactive issue detection (e.g., recurring breaks, correspondent issues, fraud signals where applicable).

Typical deliverables

• Target architecture + phased migration plan
• NFR catalogue and platform guardrails
• Integration patterns and API/event contract standards
• Event Driven Integration
• Operational readiness: monitoring, runbooks, DR plans, support model
• Architecture Decision Records (ADRs)

Required skills & experience

• Proven Solution Architect experience delivering mission-critical platforms in banking/financial services.
• Strong payments domain knowledge: investigation lifecycles, recalls/returns, exceptions handling, payment references and reconciliation.
• Integration expertise: APIs (REST/gRPC), messaging (Kafka/AMQP), event-driven architecture, workflow orchestration, distributed systems.
• Security by design: IAM, encryption, key management, secure SDLC, threat modelling.
• Resilience engineering: HA/DR designs, failure modes, back-pressure, idempotency, consistency models.
• Cloud and/or hybrid architecture experience (container platforms, service mesh optional), plus CI/CD and infrastructure-as-code awareness.
• Strong stakeholder management and ability to translate business outcomes into implementable designs.

Desirable

• Experience with case management/BPM platforms and investigation tooling patterns.
• Familiarity with SWIFT message types relevant to investigations and tracking (depending on scope/market).
• Knowledge of operational risk controls, audit requirements, and regulatory expectations around payment handling.
• Experience modernising legacy payments operations using incremental migration.

Education / certifications (optional)

• Degree in Computer Science/Engineering or equivalent experience
• Architecture certifications (e.g., TOGAF) and/or cloud certifications (as applicable)

Senior Salesforce Architect

We are looking for a highly experienced Senior Salesforce Consultant / Salesforce Architect with strong expertise in Salesforce architecture, solution design, enterprise discovery, platform assessment, data analysis, integrations, and business process transformation.

The consultant will support requirements gathering, assessment of existing Salesforce environments, data and process analysis, platform rationalization, and evaluation of Salesforce as a potential target platform.

⚠️ Mandatory Certification

A valid Salesforce Solution Architect / Application Architect certification is mandatory. Candidates without this certification will not be considered.

Key Responsibilities

• Participate in business and technical discovery sessions with stakeholders across organizations.
• Understand and document current-state customer success processes, workflows, data structures, and Salesforce platform usage.
• Assess existing Salesforce environments, including:
• Salesforce data model and objects
• Configuration and customization
• Workflows and automation
• Business rules
• Roles, profiles, permissions, and security
• Enterprise integrations
• Data quality, duplication, and dependencies
• Custom applications and components
• Analyze how Salesforce data and processes interact with Atlassian/Jira Service Management and ServiceNow.
• Identify Salesforce capabilities supporting the future-state operating model.
• Evaluate gaps between current Salesforce capabilities and business requirements.
• Provide recommendations covering platform fit, configuration vs. customization, data migration, integrations, and target-state architecture.
• Contribute to future-state design and Design Blueprint.
• Identify data migration considerations including mapping, data quality, historical data, transformation requirements, and dependencies.
• Identify risks, assumptions, constraints, and dependencies.
• Collaborate with Salesforce, ServiceNow, JSM, data migration, and business transformation teams.
• Present Salesforce findings, architecture considerations, and recommendations to client stakeholders and senior leadership.
• Support enterprise application consolidation, platform rationalization, and transformation initiatives.

Required Skills & Experience

• 9+ years of Salesforce experience
• Strong Salesforce consulting, solution design, architecture, or platform assessment experience.
• Strong understanding of Salesforce architecture and platform capabilities.
• Strong knowledge of:
• Salesforce Data Model
• Configuration & Customization
• Automation
• Security
• Roles, Profiles & Permissions
• Integrations
• Hands-on Salesforce architecture and solution design experience.
• Enterprise-scale Salesforce discovery and assessment experience.
• Ability to translate business requirements into Salesforce capabilities and solution options.
• Strong understanding of data migration and data integration.
• Experience assessing complex Salesforce environments with significant customization and integration footprints.
• Experience with enterprise application consolidation, platform rationalization, or technology transformation.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.
• Ability to work with both business and technical stakeholders.
• Experience working in multi-platform environments involving Salesforce, ServiceNow, Atlassian/Jira Service Management, and data migration teams.

Preferred Skills

• Salesforce Certified Administrator
• Platform Developer
• Platform App Builder
• Sales Cloud Consultant
• Service Cloud Consultant
• Application Architect
• System Architect
• Service Cloud
• Salesforce Data Cloud
• ServiceNow
• Atlassian / Jira Service Management
• Salesforce data migration
• M&A integration
• Post-acquisition technology consolidation
• Large-scale operating model and technology transformation

Core Competencies

Salesforce Architecture | Solution Design | Enterprise Salesforce Assessment | Salesforce Discovery | Data Model & Data Analysis | Configuration & Customization | Automation & Workflows | Security & Access Management | Integration Architecture | Data Migration | Platform Rationalization | Enterprise Application Consolidation | Business Process Analysis | Target-State Architecture