Digital Solution Architect

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.

Who You Are: 

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company. 

What You Will Be Doing:

• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
• Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. 
• Design, create and manage applications, and software integration/migration deployments. 
• Implementation services are delivered within scope or manage any changes in project scope, identify potential issues and collaborate with leadership when needed, to develop contingency plans.
• Working with other departments and personnel to ensure information on customer needs are communicated.
• Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
• Assist in Educational webinars, workshops, and more.
• Staying up to date with product features and releases. 
• Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. 
• Updates customer journey playbooks. 
• Demonstrate technical acumen to convert plans into workable solutions.
• Communicate a passion for customer success with a team player attitude.
• Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
• Conduct analysis of approved customer content and create a transition plan or migration plan.
•  Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
• Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.
• Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation.
• Actively lead the consulting engagement throughout the implementation.
• Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
• Handle basic support requests during the implementation phase.
• Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
• Always looking for ways to improve our onboarding delivery.
• Maintain product knowledge and consistent education.
• Cross-training with other success functions. 
• Other duties may be assigned and/or modified as business needs change

What You'll Bring:

• Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
• 2-3 years of experience using HighLevel or other similar vertical solutions.
• Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. 
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
• Strong understanding and proficiency in software solutions and professional service offerings.
• 2+ years of customer consulting work experience preferred.
• 2+ years of marketing experience is a plus!
• Strong verbal and written communication skills.
• IT technical skills and platform integrations.
• Experience in managing a diverse group and training each according to company standards.
• Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
• Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
• Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
• Strong analytical and organizational skills with superior attention to detail.
• Ability to produce high-quality documents, SOP’s and customer journey Playbooks. 
• Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability to advance technically.

This role is 100% remote for residents of India.

EEO Statement:

At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!

Responsibility :

• Designing, implementing, developing, and maintaining applications using the Java tech stack
• Understand business requirements and convert them into technical specifications
• Contribute to SDLC (software development lifecycle) activities requirement gathering, analysis, design, development, testing & integration, maintenance
• Monitor and identify production and non-production issues and resolve them
• Writing clean, efficient, and secure code
• Ensure performance, security, stability, and quality of the application
• Improve existing systems by adding new features in line with business specifications
• Monitor performance and implement innovative solutions to improve the overall system
• Collaborate with peers and team members to build scalable, secure, and quality products Perform regular checks and follow best practices to develop, deploy, and maintain software Deployment of new features and products into the production environment

Requirements:

• Strong background in Core Java with relevant experience in J2EE technologies, Hibernate Framework and Spring boot/Spring boot, Microservices and result/Soap services
• Strong knowledge of object-oriented programming concepts, exception handling, and memory management
• Must know concepts of multi-threading and dependency injection
• Knowledge of HTML, XML, JSON, CSS, JavaScript, JSP, and Servlet
• Sound knowledge of relational and/or non-relational databases such as MySQL, MongoDB, etc. Ability to work with ORM frameworks and concepts such as JPA2 and Hibernate
• Working experience in any Java IDE tool such as Eclipse, Intellij IDE
• Experience in at least one framework Spring, Struts, JSF
• Knowledge of build tools such as Maven, Gradle, etc.
• Version control (Git repository) Familiar with CI/CD and DevOps and tools like Jenkins, GitHub pipelines, etc.
• Experience in developing SaaS, PaaS, and cloud-based web applications
• Additional knowledge/ experience in front end technologies- JavaScript, HTML, AngularJS / ReactJs framework

Job Summary

• Candidate will be responsible for providing full life-cycle development (design, coding, and testing) and maintenance of web-based system on Azure
• Candidate should have experience in GitHub, knowledge of DevOps is a plus
• Experienced in designing and implementing web portals, experience with DNN is must
• Ability to work with multiple languages including C#, ASP.Net, MVC, Javascript and related libraries, HTML, Complex SQL queries, CSS, BootStrap, JSON.
• Experience in Agile project management methodology
• Developing and Delivering Excellent Web based solutions/portals/sites based on customer’s requirement within the stipulated timeline
• The candidate should be flexible to learn new technology and platform and should be creative, innovative for improvement ideas, detail oriented, diligent, and eager to learn and grow

Duties and Responsibilities

• Understand business requirements to apply logic to integrate functionalities
• Identify and understand any technical bugs on the server, site, log files or modules and work on resolving the bugs
• Understand how FTP server is setup for the site
• Understand system/site technical requirements and suggest enhancements if applicable
• Designing, coding, unit Testing, and integration with Database
• Handle site deployment
• Designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.

Qualifications

Education / Certification

• B.E. / B.Tech. /MSC in Computer Science or IT.
• MCAD/MCSD/MSITP/MCPD

Technical Expertise

• ASP,ASP.NET,VB.NET,MVC,C#,SQL Server 2012+
• HTML, Javascript, Jquery, CSS, Bootstrap
• GitHub/ 
• Web API/ Web Services, Email Services

Skills and Abilities

• Be able to work with diverse global teams and in an individual contributor role as needed
• Excellent English written and verbal communication skills (for local team and global stakeholders/team members)
• Strong task management skills including time management, and ability to manage multiple projects simultaneously
• Flexibility required to attend late evening meetings with global team members
• Attention to detail and delivering quality projects and knowledge assets

Business Development Manager (Individual role)

Location: Ahmedabad

Company Website: https://www.egniol.co.in/

Salary: 25k to 50k

The Business Development Manager will be responsible for developing and executing strategies to grow Egniol’s business and increase revenue in Ahmedabad. The successful candidate will identify and develop new business opportunities, assess market trends, and build relationships with key stakeholders. The Business Development Manager will be expected to generate leads, develop sales presentations, and present proposals to potential customers. The lead will be given by the company.

Responsibilities:

• Convert leads into sales (Leads provided by the company)
• Identify business opportunities
• Lead closing and business mining, and maintain relationships with existing clients
• Develop and execute business development strategies to achieve company objectives
• Develop and present sales proposals and presentations to potential customers
• Establish and build relationships with key stakeholders
• Monitor customer feedback to ensure customer satisfaction
• Negotiate contracts and agreements with customers
• Ensure compliance with company policies and procedures

Qualifications:

• Bachelor's degree with sales skills
• 1 year of experience in sales, marketing, counseling, BDM, B2B, B2C, inside/in-house sales, BPO, KPO, or RPO.
• Strong communication and interpersonal skills
• Proven knowledge and execution of successful development strategies
• Focused, target-oriented, and value to lead

Job Title: Senior Manager for Ecommerce**

**Location:** [Faridabad]

**About Us:**

[Pannkh] is a dynamic and rapidly growing e-commerce company focused on Women apparels. We specialize in providing top-quality products to our customers through various online marketplaces. As a leader in the industry, we are looking for a seasoned Senior Manager to join our team and drive our catalog operations to new heights.

**Key Responsibilities:**

**1. Catalog Management:**

- Oversee the end-to-end process of checking and uploading catalog content to ensure accuracy, completeness, and compliance with platform guidelines.

- Develop and maintain a standardized catalog format for optimal customer experience and search optimization.

**2. Quality Control (QC) of Catalog:**

- Implement robust quality control processes to ensure the accuracy and consistency of product listings, images, and descriptions.

- Address and rectify any discrepancies or issues identified during the QC process.

**3. Business Development:**

- Collaborate with cross-functional teams to identify opportunities for product expansion and assortment growth.

- Establish and maintain relationships with suppliers, manufacturers, and distributors to source new and unique products.

**4. Inventory Management:**

- Monitor inventory levels, forecast demand, and coordinate with procurement and fulfillment teams to optimize stock levels.

- Implement strategies to minimize overstock and stockouts, ensuring efficient use of resources.

**5. Marketing on Marketplaces:**

- Develop and execute marketing strategies on various online marketplaces to enhance product visibility and drive sales.

- Utilize marketplace tools and advertising options to optimize product listings and increase conversion rates.

**6. Pricing Strategy:**

- Conduct market research and analysis to determine competitive pricing strategies that maximize profitability while maintaining competitiveness.

- Monitor pricing trends and adjust strategies in response to market dynamics.

**Qualifications:**

- Bachelor’s degree in Business Administration, Marketing, or related field (Master’s preferred).

- 5+ years of experience in e-commerce catalog management, with a proven track record of success in similar roles.

- Extensive knowledge of online marketplaces (e.g., Myntra,Ajio,Flipkart,Amazon, Shopify) and their respective catalog management systems.

- Strong analytical skills and proficiency in data-driven decision-making.

- Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative, cross-functional environment.

- Demonstrated experience in business development and vendor/supplier relationship management.

Built a collaboration platform - messaging, voice, video - to be used in mobile apps, web etc. 

● Good understanding of Docker and Kubernetes deployments