Sales Intern (Lead Management)

As the Sales Manager, you will be responsible for executing our sales strategies in Talent/Capability Development (learning/e-learning, custom learning, localization, and translation) domains, reporting to the Sales Director. You will focus on identifying and pursuing target market opportunities, building a strong sales pipeline, and acquiring new customers for our services/products. Your growing understanding of the Talent/Capability Development landscape, coupled with your ability to articulate the value, will be crucial to achieving your targets and contributing to the overall sales success.

• Sales Strategy Execution: Contribute to the implementation of the overarching sales strategy for Talent/Capability Development services/products. This includes focusing on identified target markets, executing strategies for lead generation and pipeline creation across all offerings, adhering to the defined sales process, and contributing to the achievement of KPIs. Develop a strong understanding of the Talent/Capability Development market, including industry trends and the competitive landscape, as well as the growing need for localization services.

• Product and Solution Expertise: Develop and maintain comprehensive knowledge of Wordsburg’s Talent/Capability Development services/products and their applications across various industries and learning objectives. Build a solid understanding of our localization services, including translation, transcreation, cultural adaptation, and linguistic testing. Effectively articulate the features, benefits, and value proposition of Talent/Capability Development services/products, tailoring your approach to address customer needs and challenges to drive business acquisition across both service lines.

• Consultative Selling and Customer Acquisition: Analyze the needs of potential customers, understanding their learning objectives and business challenges. Effectively position Wordsburg’s learning, localisation, and translation offerings as valuable solutions, clearly communicating their benefits and potential outcomes to secure new business and build your individual pipeline for both service areas.

• Sales Process Management: Follow and contribute to the refinement of a defined sales process, with a focus on pipeline generation, tracking, and progression for learning, localisation, and translation. Utilize established sales tools and methodologies to track progress, prioritize opportunities, and ensure efficient execution in converting prospects into paying customers for both service lines.

• Team Collaboration and Development: Collaborate effectively with other members of the sales team and contribute to a positive and high-performing sales culture. Demonstrate leadership by mentoring junior sales team members.

• Key Account Support and Relationship Building: Proactively identify and cultivate relationships with key customers for Talent/Capability Development services/products, focusing on securing initial business and building a strong foundation for long-term partnerships. Utilize CRM systems effectively to manage your interactions and track opportunities.

• Technology Utilization: Utilize relevant learning platforms, tools (CRM, communication), and related technologies to support your sales efforts for both learning and localization, enabling effective pipeline management. Clearly communicate the technological aspects of Wordsburg’s learning offerings and the processes involved in our localization and translation services/products to customers.

• Market Awareness and Opportunity Identification: Conduct market research to identify potential opportunities for lTalent/Capability Development services/products, understand competitor activities, and contribute to positioning Wordsburg effectively to capture business. Provide market feedback to the Sales Leadership to inform service/product and strategy adjustments.

• Resilient and Results-Oriented Approach: Demonstrate initiative, persistence, and a proactive approach to pursuing and closing sales for both learning and localization. Adapt to evolving customer needs and market feedback while maintaining a commitment to achieving sales targets.

• Sales Administration and Reporting: Understand basic financial principles related to sales and contribute to the effective management of sales-related activities. Provide regular updates and reports on your sales activities and progress to the Sales Leadership.

Qualifications -

•    Bachelor's degree in Business Administration, Marketing, Education, or a related field (Master's degree preferred).

•    Minimum of 10-15 years of experience in sales, preferably in the learning or localisation industry or a related technology sector.

•    Proven experience in sales, preferably within the learning/e-learning, localisation, translation , technology, or service industries.

•    Exposure to selling products/services and understanding the basics of consultative selling.

•    Familiarity with the localization industry and the value proposition of localization services is a plus.

•    Basic understanding of sales processes and pipeline management.

•    Good communication, presentation, and interpersonal skills.

•    Ability to build and maintain positive customer relationships.

•    Basic analytical and problem-solving skills.

•    Ability to work effectively within a team environment.

•    Proactive and results-oriented attitude with a desire to learn and grow in a sales role.

•    Willingness to travel as required by business.

•    Deep understanding of AGILE methodologies and extensive experience working within a learning, educational technology, or complex content delivery environment.

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

We are looking for a highly experienced and visionary Tech Lead / Solution Architect with deep expertise in the MERN stack and AWS to join our organization. In this role, you will be responsible for providing technical leadership across multiple projects, guiding architecture decisions, and ensuring scalable, maintainable, and high-quality solutions. You will work closely with cross-functional teams to define technical strategies, mentor developers, and drive the successful execution of complex projects. Your leadership, architectural insight, and hands-on development skills will be key to the team’s success and the organization's technological growth.

Responsibilities:

• You will be responsible for all the technical decisions related to the project.
• Lead and mentor a team of developers, providing technical guidance and expertise.
• Collaborate with product managers, business analysts, and other stakeholders.
• Architect and design technical solutions that align with project goals and industry best practices.
• Develop and maintain scalable, reliable, and efficient software applications.
• Conduct code reviews, ensure code quality, and enforce coding standards.
• Identify technical risks and challenges, and propose solutions to mitigate them.
• Stay updated with emerging technologies and trends in software development.
• Collaborate with cross-functional teams to ensure seamless integration of software components.

Requirements:

• Bachelor's degree / Graduate
• Proven experience 7-10 years as a Technical Lead or similar role in software development (start-up experience preferred)
• Strong technical skills in programming languages such as MERN, Python, Postgres, MySQL.
• Knowledge of cloud technologies (e.g., AWS, Azure, Google Cloud Platform) and microservices architecture.
• Excellent leadership, communication, and interpersonal skills.
• Ability to prioritize tasks, manage multiple projects, and work in a fast-paced environment.

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and innovative work environment
• Certifications on us

Joining : Immediate

Location : Malad (West) - Work From Office

This opportunity is for Work From Office.

Apply for this job if your current location is mumbai.

Company Overview-

A venture-backed funded startup valued at 30.5 Million Dollars.

The team co-founders are both IIT-IIM Alumni with a strong professional background and are backed by some of the leading global and Indian funds and entrepreneurs.

Role Overview 

As a  Backend Engineer, you will be working closely with our core team in building products from scratch into large-scale platforms and solving business problems leveraging new and innovative technology. More than anything, we are looking for engineers that are eager to learn and build a meaningful company. We are a small team and encourage engineers to wear many hats

Responsibilities 

- Design and build highly reliable and performant applications that deliver a great user experience. 

- Own large technical deliverables and execute in a structured manner. - Take accountability for the overall health of the applications you build. - Platform components as libraries, utilities and promote reuse. 

- Be able to conceptualize and develop prototypes quickly 

Skills & Requirements 

▪ Work Experience between 1-3 years in large scale applications with the desire to work in fast-paced startups 

▪ Experience/Knowledge of Node.JS, Express.JS, AWS, MongoDB. 

We are searching for a driven, detail-oriented content creator to produce high-quality outputs for our business. The content creator will identify new ways to reach consumers. 

Content Creator Responsibilities:

• Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.

• Learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing your findings.

• Assisting the creative team.

• Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.

• Collaborating with internal departments to establish campaign. 

• Monitoring social media and company website metrics.

• Suggesting new ways to promote company offerings and to reach consumers.

• Experience creating strong, engaging content.

• Excellent research, organizational, and time management skills.

• Strong listening and communication skills.

• The capacity to work independently and collaboratively.

This innovative startup offers ready to drink alcoholic beverages for the global Indian. They are disrupting a $35bn market by offering consumers more choice, better packaging and an aspirational experience. The company is on track to be sold in more than 1000 outlets by the end of the year, and has raised a seed round of ~ $500mn from well known VCs and founders including First Cheque, Letsventure and Bhavish Agarwal.

The company was founded by an IIT Bombay alum who has more than a decade of experience in established global FMCG companies like P&G, as well as startups like Ola and FoodPanda.

As a City Head, you will be responsible for strategizing and driving the city sales process and ensuring increase in the business for the company.

• Managing and driving the sales in the assigned city and also ensuring the expansion of sales in HORECA and retail
• Ensuring the city's revenue growth with P&L responsibilities
• Strategizing and implementing a sales management process to identify and prioritize key customers and prospects
• Developing and maintaining long-term professional relationships with existing customers
• Identifying and acquiring new customers through professional networking
• Working closely with internal stakeholders such as various divisions as well as external stakeholders such as customers
• Managing and guiding a team of sales experts in the assigned city and thus driving sales through them
• Updating and educating the team on various products of the company regularly
• Laying down the sales planning roadmap and ensuring the execution of the same
• Monitoring the sales team performance and also motivating them to meet or exceed sales target
• Maintaining, updating relevant sales data and reporting the same to the management in regular intervals
• Monitoring customer feedback regularly and accordingly working on the same and also handling escalations, if any

Desired Candidate Profile

• Graduation is a must. MBA is desirable
• Relevant work experience of 7 – 10 years in sales and also proven work experience of managing a team and sales in an assigned city
• Excellent communication, listening and negotiation skills
• Excellent networking skills with a positive approach towards achieving set goals
• Exceptional management, customer-service, leadership and organizational skills
• Proficiency in MS Office Suite