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Job Title: Technical Support Specialist

Location: hyderabad ,coimbatore

Department: IT/Customer Support

Reports to: Technical Support Manager / IT Support Lead

Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.

Key Responsibilities

• Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
• Troubleshoot and resolve technical problems related to both desktop and mobile devices.
• Assist with software installation, setup, configuration, and updates.
• Maintain documentation of common technical issues and solutions for future reference.
• Escalate unresolved issues to the appropriate team or department.
• Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
• Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
• Guide customers through step-by-step solutions and preventive measures to avoid future issues.
• Ensure customer satisfaction by following up on issues until resolution.
• Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
• Participate in training sessions to stay current with industry t

Job Title - Communication Trainer

Skills Required - Verbal and Non-verbal Communication, Active Listening, Presentation and Public Speaking skills.

Experience - 2 to 5 Years.

package - 3 LPA- 4.5LPA

Location - Coimbatore.

Job Description:



We are seeking a talented and experienced B2B SaaS SEO Content Writer to join our team. In this role, you will play a critical part in creating engaging and high-quality content for our SaaS (Software as a Service) business, targeting a B2B audience. Your primary focus will be on creating content that is optimized for search engines and designed to attract and engage potential customers.

Responsibilities:

• Produce well-researched, informative, and engaging content that aligns with our B2B SaaS industry, including blog posts, articles, whitepapers, case studies, and website content.
• SEO Optimization: Conduct keyword research to identify relevant search terms and phrases, and incorporate them into your content to maximize organic visibility.
• Collaborate with the marketing team to develop content strategies that align with business goals and industry trends.
• Promote your content through various channels, including social media, email marketing, and other online platforms, to increase reach and engagement.
• Create content that speaks directly to our target audience, addressing their pain points and providing valuable solutions.
• Stay current with SEO and content marketing best practices, industry trends, and competitors' strategies to continually improve our content efforts.

Qualifications:

• Experience/ knowledge in B2B SaaS content writing with a focus on SEO optimization.
• Exceptional writing and editing skills, crafting engaging and informative content.
• A strong understanding of SEO principles, keyword research, and on-page optimization.
• Familiarity with B2B SaaS and authoritative writing on related topics.
• Strong research skills to gather data, statistics, and insights to support your content.
• Track record producing content driving organic traffic, engagement, and conversion.
• Collaborative skills, meeting deadlines in a fast-paced, cross-functional setting.
• Proficiency with SEO and content marketing tools (SEMrush, Ahrefs, Google Analytics).

A portfolio of previous work showcasing your B2B SaaS and SEO content writing skills.

·        Qualification: Bachelor’s or master’s in any field.

·        Should have minimum 3-5 years of experience in IT Bench Sales and Recruitment is required.

·        Experience marketing and placing Bench consultants ((H1B, GC, OPT, US Citizen).

·        Proven successful sales record in IT Staffing and Consulting.

·        Industry (Must place a minimum of 2 consultants per month – MUST demonstrate proof of previous Contract C2C placements during the interview).

·        Excellent communication skills.

·        Must have strong US Prime Vendor Relations Only (NO Layers).

·        Experience with full-cycle Contract C2C Sales: vetting requirements from Job Portals, Cold Calling, Identifying the best consultants, Extensive Resume Review before submission, confirming the best   rates for consultants, following up for interview schedules, closing the best deals.

·        Ability to develop a Vendor network and get candidates placed in quick turnaround time.

·        Must have high levels of skill and motivation to search the talent for complex technical requirements.

• Discussing project aims with the client and development team.
• Designing and building web applications using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Recording and reporting on work done in Laravel.
• Maintaining web-based applications.
• Presenting work in meetings with clients and management.

• A degree in programming, computer science, or a related field.
• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.
• Practical experience using the MVC architecture.
• A portfolio of applications and programs to your name.
• Problem-solving skills and critical mindset.
• Great communication skills.
• The desire and ability to learn.

• Minimum of 2- 5 years of experience in Odoo Implementation & Development
• Specialized in ODOO.
• Programming Language: Python, BackboneJS, HTML5, BootstrapCSS
• Familiarity with some ORM (Object Relational Mapper) libraries
• Experience in Python web framework such as Django, Flask, etc.,
• Good Knowledge in any SQL database administration
• Understanding of the threading limitations of Python, and multi-process architecture.
• Experience in developing modular plugins for any open source enterprise business web applications.
• Knowledge in integrating third party applications using any API / web service is also preferred.
• Strong background in Object Oriented Programming
• Hands-on experience in PostgreSQL.
• Should have Technical and Functional knowledge in ODOO
• Knowledge in HTML 5, CSS and JS is must.
• Experience in Odoo Commerce & Website platform added as plus

• Experience in Python programming and Odoo/Open ERP project.
  
• Experience in developing new Odoo modules and applications using Python
  
• Sound knowledge of coding, unit testing, server deployment and troubleshooting.
• Follow the agile methodology to deliver the quality module.
  
• Follow the code standards on both python and odoo.
  
• Understand the business process and be able to provide the solution / recommendation