Product Manager

About Us

CLOUDSUFI, a Google Cloud Premier Partner, is a global leading provider of data-driven digital transformation across cloud-based enterprises. With a global presence and focus on Software & Platforms, Life sciences and Healthcare, Retail, CPG, financial services, and supply chain, CLOUDSUFI is positioned to meet customers where they are in their data monetization journey.

Our Values

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace. Please explore more at https://www.cloudsufi.com/

Summary

The Tech Lead is the technical spine of the engagement. They sit across all four delivery areas — Data Engineering, Frontend, ML/AI, and DevOps/Infrastructure — providing architectural direction, resolving cross-track dependencies, and ensuring the quality and coherence of everything we ship. Equally critical is the ability to represent CLOUDSUFI in a credible, articulate, and collaborative manner to Google counterparts at every level.

What You Will Do

Technical Leadership & Architecture

• Own the end-to-end technical architecture across all program tracks, ensuring alignment with Google Data Commons standards, APIs, and roadmap.

• Define and enforce engineering best practices, coding standards, and review processes across Data Engineering, Frontend, ML/AI, and DevOps/Infra workstreams.

• Make high-stakes design decisions on data modeling, pipeline architecture, schema design, and system integration — with clear documentation and traceability.

• Proactively identify technical risks, cross-track conflicts, and blockers; drive resolution before they impact delivery.

• Lead or participate in architecture review sessions with Google's core engineering team.

Cross-Track Coordination

• Act as the single technical point of contact horizontally across all tracks, breaking down silos and ensuring consistent patterns and interfaces.

• Facilitate technical syncs across track leads; surface dependencies early and coordinate sequencing of deliverables.

• Define shared standards for data contracts, API interfaces, and infrastructure configuration used across tracks.

Google Partnership & Communication

• Build and maintain a strong working relationship with the Google Data Commons core team — attending joint ceremonies, reviews, and design discussions.

• Represent CLOUDSUFI’s delivery quality and technical credibility in all interactions with Google stakeholders.

• Translate complex technical discussions into clear summaries for both technical and non-technical audiences across both organizations.

• Proactively communicate progress, blockers, and decisions to CLOUDSUFI leadership and Google program managers.

Delivery Quality & Engineering Excellence

• Drive code reviews, set quality gates, and ensure CI/CD pipelines, test coverage, and observability standards are met across all tracks.

• Champion performance, reliability, and scalability from design through production.

• Mentor and technically grow senior engineers across tracks without carrying formal HR responsibility.

• Contribute hands-on to critical technical work when needed — this is a hybrid IC and leadership role. Technology Stack & Domain Knowledge

Core / Must-Have

• Google Data Commons – deep familiarity with the Data Commons knowledge graph, DCID conventions, import pipelines, and the Statistical Variable hierarchy.

• Google Cloud Spanner – schema design, distributed transactions, interleaved tables, and performance tuning at scale.

• Google BigQuery – data modeling, partitioning/clustering strategies, query optimization, and integration with downstream consumers.

• Data pipelines – Apache Beam / Dataflow, or equivalent GCP-native ETL tooling.

• Infrastructure as Code – Terraform on GCP; Cloud Build, Artifact Registry, GKE or Cloud Run.

Strong Advantage

• Python (primary language for Data Commons import tooling and ML pipelines).

• TypeScript / React for the Data Commons web frontend and visualization layers.

• Vertex AI, BigQuery ML, or equivalent ML lifecycle tooling.

• Knowledge graph principles, RDF/SPARQL, or statistical data modeling.

• Data Commons Python / REST APIs and the DCID import automation tools.

• Experience with Google's internal engineering culture, tools (e.g. Buganizer, Critique, Cider), or prior delivery inside a Google product or partnership engagement.

Experience & Qualifications Required

• 10+ years of software engineering experience, with at least 3 years in a formal or informal tech lead capacity overseeing multiple workstreams.

• Demonstrable experience delivering production-grade systems on Google Cloud Platform.

• Prior experience working with or for Google — as a Googler, through a Google partnership program, or as a contractor embedded in a Google team — is strongly preferred.

• Exceptional verbal and written English communication skills; able to engage confidently with senior Google engineers and program managers.

• Proven ability to operate across ambiguous, fast-moving programs with multiple parallel tracks.

• Based in Bangalore, India, and able to work on-site at Google's Bangalore office on a regular basis.

Preferred

• Experience in the data and AI consulting or professional services space, particularly within the Google Cloud partner ecosystem.

• Familiarity with open data, public statistics, or knowledge graph use cases (e.g. UN SDG data, census data, health/economic indicators).

• Prior contribution to open-source projects, particularly Google Data Commons or related tooling.

What CLOUDSUFI Offers

• A flagship engagement at the intersection of Google's open data infrastructure and real-world AI/data impact.

• Daily collaboration with Google's core engineering team — a rare opportunity to work inside one of Google's strategic open data initiatives.

• Competitive compensation benchmarked at Staff / Principal level in the Bangalore market.

• CLOUDSUFI’s full benefits package.

• A culture that values technical excellence, client trust, and a people-first approach to delivery.

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Experience: 0 to 3 Years

Annual CTC: ONR : 1.5 LPA - 3 LPA

**Required Knowledge and Skills:**

- Basic understanding of income tax laws and regulations.

- Familiarity with the filing of income tax returns and audit reports.

- Knowledge of TDS-TCS returns and related compliances.

- Proficiency in using accounting software and tax filing tools.

- Strong attention to detail and organizational skills.

- Excellent communication and interpersonal skills.

- Ability to work independently as well as part of a team.

- Proficiency in MS Office (Word, Excel, Outlook).

**Qualifications:**

- Bachelor’s degree in Accounting, Finance, Commerce, or a related field.

- Prior experience or internships in a similar role will be an advantage.

- Professional certifications (e.g., CA Inter, CPA) will be a plus but not mandatory.

• Proficient in .NET Framework, C#, ASP.NET, MVC, Web API, Entity Framework. Strong design capabilities with SOLID principles using C#. Working knowledge in WCF. Database knowledge in SQL Design, and deliver innovative software solutions in collaboration with Technology teams. Develop high-quality production code Experience in HTML, CSS, Javascript. Experience in React / Angular or Typescript preferred

Job Title: Sr. MIS Executive

Location: Noida

Job Type: Full-time

Job Overview:

We are seeking a skilled and detail-oriented MIS (Management Information Systems) Executive to join our [department name] team. The ideal candidate will have a strong background in Excel and data management, with at least 1 year of experience in a similar role. The MIS Executive will be responsible for collecting, analyzing, and presenting data to support strategic decision-making and operational processes within the organization.

Key Responsibilities:

• Develop and maintain MIS reports and dashboards using Excel and other data management tools.
• Extract data from various sources and consolidate it for analysis.
• Interpret data, analyze results using statistical techniques, and provide ongoing reports.
• Identify trends, anomalies, and areas for improvement based on data analysis.
• Prepare and present reports, findings, and recommendations to management.
• Ensure data accuracy and integrity through regular audits and validation.
• Collaborate with cross-functional teams to gather data requirements and streamline data processes.
• Assist in the implementation of new data management tools and systems.
• Provide training and support to team members on data analysis and reporting tools.

Skills and Qualifications:

• Proven experience as an MIS Executive or similar role, with at least 1 year of experience.
• Advanced proficiency in Excel (pivot tables, VLOOKUP, macros, etc.) and other data management tools.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Knowledge of databases and SQL will be an added advantage.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Competitive salary package
• Health insurance
• Retirement benefits
• Paid time off
• Professional development opportunities

Requirements:

• Design and develop scalable IONIC applications using open source technologies.
• Develop a hybrid application with IONIC, cordova.
• Experience in HTML5 CSS, JQuery and Javascript.
• Experience in hosting application on Appstore.
• Work as part of an agile team on leading edge technologies.
• PHP & Apache stack with JavaScript, JQuery.
• Responsive Web design with HTML5 CSS3 Bootstrap.
• Social media APIs and third party widgets integration.
• Web services Integration - JavaScript and XML (Ajax), Representational state transfer (REST), Javascript Object Notation (JSON).
• End to End Role - Analyze Design, Develop, Deploy, Monitor, Enhance
• Experience on database systems.

Job Description 

We are looking for a Full Stack Developer to produce scalable software. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. With problem-solving approaches and rigorous thinking abilities, we are looking for learners who may not know all the answers but are obsessive about finding them and know exactly where to look for them.

“If you’re also familiar with Agile methodologies, we’d like to meet you.”

Responsibilities 

• Writing code for both the front end and the back end using MERN stack [MongoDB, Express.js, React.js and Node. js]
• Creating RESTful API with Node.js
• Maintaining all the required documents for your project.
• Constantly coming up with new ideas and also implementing them to improve the app’s performance.
• Writing code for the app logic as well as the business logic using Reducers, Actions and Redux framework.
• Create Unit and Integration tests to ensure the quality of code

Requirements 

• At iDC, we value your skills more than your background and some certificates. Attempting the assignment will be your door to the opportunity.
• Knowledge of the database and familiarity with the schema design in NoSQL (i.e MongoDB) 
• A good understanding of the Software Development Lifecycle
• Knowledge of API design and development using REST
• Good understanding of object-oriented programming(OOP) and OOP patterns.
• Again, You don’t have to know it all in-depth but you should know how to dig the internet for finding the solutions.