Product Manager

Required Skills: QA Process Setup & Strategy, Team Leadership & People Management, Manual Testing Expertise (SaaS Focused), QA Tools & Bug Tracking Proficiency

Review Criteria

1. Must have 8–10 years of QA experience in B2B SaaS.

2. Must have 3–5 years of experience as a QA Lead or QA Manager (leading and managing a QA team).

3. Must have strong hands-on manual testing experience (UI/UX + API testing).

4. Must be able to set up QA processes from scratch for SaaS products.

5. Must be proficient in test planning, writing test cases, and managing full QA cycles.

6. Must have strong knowledge of regression, smoke, and sanity testing.

7. Must have experience using ClickUp, JIRA, or similar tools for test case and bug management.

Profile Overview:

We are looking for a skilled and hands-on QA Team Lead to manage our Quality Assurance team and help improve the overall product quality. This role includes both leadership and practical testing responsibilities. The ideal candidate should be able to set up strong QA processes from scratch, guide the QA team, and ensure smooth and successful product releases. Experience in B2B SaaS, especially in the hospitality industry, will be a plus.

Roles & Responsibilities:

1) Quality Strategy & Process Setup

• Create and follow the best QA practices for our hospitality SaaS products.
• Set up manual and automation testing systems from the ground up.
• Manage the full QA process — from understanding requirements to testing and final sign-off before release.

2) Team Leadership & Management

• Lead and support the QA team members in their day-to-day work.
• Organize training to help the team improve their skills.
• Manage team workload and assign tasks effectively across different projects.

3) Testing & Execution

• Read product and technical documents to plan testing.
• Write detailed test plans, test cases, and checklists.
• Manage all testing stages including regression, smoke, and sanity tests.
• Verify fixes and issues after updates go live.

4) Tool & Workflow Management (ClickUp)

• Use ClickUp or similar tools to manage test cases, bugs, and team tasks.
• Define rules for bug severity and manage the bug tracking process.

5) Automation (Optional but Preferred)

• Automate repetitive tests like regression or smoke tests.
• Use tools such as Selenium, Cypress, or Playwright if possible.

6) Cross-Team Collaboration

• Work closely with Product Managers, Developers, and Support teams.
• Be the final checkpoint for product quality before release.

7) Reporting & Metrics

• Track QA performance — number of bugs, test coverage, and more.
• Share regular updates and reports with leadership.

Key Skills Needed:

• Experience leading QA teams and setting up QA processes.
• Strong knowledge of SaaS products and manual testing.
• Some experience with test automation tools is preferred.
• Comfortable using tools like ClickUp, JIRA, or similar.
• Good at problem-solving and attention to detail.
• Strong communication and teamwork skills.

Requirements:

• 8–10 years of overall QA experience in B2B SaaS companies.
• 3–5 years in a QA lead or manager role.
• Hands-on experience with manual testing, UI/UX testing, and API testing.
• Knowledge of automation tools like Selenium, Cypress, or Playwright (preferred).
• Experience using project management tools like ClickUp or JIRA.
• Good written and spoken communication skills.

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that

wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Junior Key Accounts Manager

Experience Level: 1+ years in Agency set-up

Location: Bangalore/ Gurugram/Mumbai, Onsite

Job Description: We are looking for a Junior KAM with experience in handling key accounts and developing new business for our company. This is the perfect opportunity for someone who is excited by

the prospect of growing with the company in a friendly environment and having a key role in the process.

Responsibilities:

● Handling Key Accounts and nurturing Business Relationships.

● Brand Life Cycle Planning & Management.

● Sales, Upselling & Cross-Selling Web and Digital marketing services/solutions including SEO,

Google, PPC, social media marketing, B2B marketing, Branding, website development, and other services.

● Identifying opportunities for new business development through following up on leads and conducting research on target clients.

● Excellent presentation, pitches, proposal, negotiation, and customer relationship skills. Maintain an active schedule of prospecting calls.

● Plan and execute projects end to end (Starting from briefs to reports to billing).

● Negotiating and timely follow-up to ensure that the delivery is on time.

● Research the market and keep a close eye on market trends.

Qualities you'll bring :

● Proactive and a Self-starter.

● Knowledge about digital marketing and trends.

● Keen problem solver.

● Effective written and oral communication skills.

● Must be able to thrive in a fast-paced environment.

Experience:

● 1+ years in advertising.

● Prior experience of client handling and management

● Experience with direct client servicing at any Marketing Agency

● Excellent communication and presentation skills

● Broad understanding of the business development process

This role is crucial in fostering a high-performance environment, building HR processes that align with business goals, and championing employee engagement and retention. You will collaborate across departments to enhance employee experience, ensuring alignment with our brand values and mission.

Responsibilities:

Talent Acquisition & Onboarding

• Develop and execute recruitment strategies that attract top talent suited to a fast-paced environment.

• Oversee onboarding programs to ensure seamless integration and alignment with the company culture.

• Partner with hiring managers to fulfill staffing needs and forecast talent requirements.

Performance Management

• Lead the performance management process, setting KPIs aligned with business objectives.

• Drive a continuous feedback culture and conduct regular performance appraisals.

• Implement training and development programs to promote career progression.

Employee Engagement & Retention

• Develop and execute initiatives to maintain high morale and foster a positive workplace.

• Plan and manage employee engagement activities that reflect our brand’s energy and enthusiasm.

• Monitor employee satisfaction and address concerns proactively.

HR Policies & Compliance

• Review, update, and enforce HR policies that support a growth oriented, agile culture.

• Ensure compliance with labor laws and industry standards to mitigate risks.

• Develop strategies to minimize attrition while aligning policies with company values.

Learning & Development

• Identify skills gaps and implement training programs to support employee growth.

• Facilitate coaching, and mentoring programs.

• Promote a learning culture through continuous improvement initiatives.

Requirements:

• Master’s degree in Human Resources, Business Administration, or a related field.

• 5+ years of experience in HR, preferably within a D2C or high-growth environment.

• Strong understanding of HR best practices and labor laws.

• Demonstrated success in talent acquisition, performance management, and employee engagement.

• Excellent interpersonal and communication skills.

• Ability to multitask, prioritize, and thrive in a dynamic environment.

• Proficiency in HR software (e.g., Keka or similar HRMS tools).

Job Title: Customer Success Associate

Location: Pune

Work Mode: Work from Office

Experience Required:

Prior experience in Customer Support (Voice Process) in B2B, Sales, or Motor Insurance or freshers

Key Responsibilities:

Handle outbound calls efficiently.

Provide exceptional customer service and sales advisory.

Address customer queries and objections effectively.

Assist customers in understanding products and services.

Required Skills:

Excellent English communication skills (spoken & written).

Strong objection-handling and persuasion skills.

Qualification:

Any Graduation (Mandatory)

Interview Rounds:

HR Round

Versant Round

Operations Round

Client Round

Working Days & Shifts:

6 days a week (Rotational Week Off)

Rotational shifts

We're looking for a talented and client-focused Salesforce Consultant to lead the design, implementation, and optimization of Salesforce solutions tailored to our clients’ unique needs.

Role Overview:

As a Salesforce Consultant, you will work directly with clients to understand their business requirements, configure and customize Salesforce solutions, and ensure successful deployment. Your deep Salesforce expertise and strategic mindset will be instrumental in delivering high-impact CRM initiatives.

Key Responsibilities:

• Lead end-to-end Salesforce implementations and enhancements for clients across industries.
• Conduct discovery workshops to gather and document business requirements.
• Design scalable Salesforce solutions, ensuring alignment with client goals and best practices.
• Configure Salesforce objects, fields, workflows, reports, dashboards, and automation rules.
• Collaborate with internal stakeholders, developers, and third-party vendors to deliver high-quality solutions.
• Provide user training, documentation, and post-deployment support.
• Stay current with Salesforce releases and recommend system improvements.

Requirements

• 3+ years of experience working as a Salesforce Consultant, Admin, or Business Analyst.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and CRM workflows.
• Hands-on experience with configuration (custom objects, flows, validation rules, etc.).
• Proven ability to translate business needs into technical requirements and Salesforce configurations.
• Excellent communication, stakeholder management, and problem-solving skills.

Summary: 

You will play a crucial role in designing, implementing, and optimizing smart contracts and zero-knowledge proof (ZK) circuits using Solidity and Rust programming languages. You will work closely with our development team to build scalable and secure blockchain solutions that leverage zero-knowledge proofs for privacy and scalability enhancements. 

It is an amazing opportunity to work on cutting edge fintech Key 

Responsibilities:

• Design, develop, and deploy smart contracts on Ethereum and other blockchain platforms using Solidity. 
• Implement zero-knowledge proof circuits and protocols in Rust for privacy-preserving and scalable blockchain applications. 
• Collaborate with the research team to explore and implement cutting-edge cryptographic techniques for zero-knowledge proofs. 
• Optimize smart contracts and zero-knowledge proof circuits for performance, scalability, and security. 
• Conduct code reviews and provide constructive feedback to ensure the quality and robustness of the codebase. 
• Stay updated with the latest advancements in blockchain technology, zero-knowledge proofs, and decentralized finance (DeFi). 
• Work closely with cross-functional teams including software engineers, and product managers to deliver high-quality blockchain solutions. 
• Contribute to the development of technical documentation, including specifications, architecture diagrams, and developer guides.

Key Qualifications:

5 + years of experience in Software development in multithreaded Java/Python applications

3+ years of UI/UX stack experience (Angular JS/PHP/Javascript)

Extensive experience in coding and debugging Java applications and deployment

Should have experience/exposure to Apache Tomcat, JBOSS, SOAP, REST, Maven, Spring framework, hibernate, Kafka, Zookeeper, DHCP, DNS, SNMP

Extensive experience with MySQL and various NoSQL Databases like MongoDB, Elasticsearch

Modelling languages like Netconf, Restconf, Yang,Tosca, Yaml, XML

Skilled in data center, networking, Linux and cloud technologies especially IaaS

Understanding of the ETSI NFV architecture stack

2+ experience with SDN technologies

2+ experience with OpenStack, Kubernetes or other container orchestration platform

Agile programming methodologies

DevOps - CI/ CD experience with Git, Gerritt, Jenkins

Experience contributing to and working with open source communities like ONAP, ONF