Product Manager

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Description

If you are passionate about game development, logic building to create immersive and engaging content here is a great opportunity for you to be a part of a leading EdTech organization with 3000+ professionals.

Extramarks Education India is made up of a diverse talent pool of instructional designers, educational psychologists, software engineers, 2D/3D Animators, UX designers, artists and creative professionals that create engaging and immersive learning solutions in digital media.

Designation – Game Developer

Key Responsibilities/Skills :

Mandatory Skills:

• Create/update web modules (games/engines/templates/Responsive Modules) using Html5/css3/JavaScript/J-Query.
• Translate design specification into html5 interactive live modules.
• Design, build, and maintain efficient, reusable, and reliable code.
• Should be able to build logic based on Academic concepts using analytical and problem-solving skills.
• Good Understanding of Bootstrap, JSON/XML, CreateJS/Phaser/PixiJS/G-Develop, OOPS and Design Patterns.
• Knowledge of different Browsers for Desktop and Mobile platforms is must.
• Ability to work in agile environment.

Desired Skills: (Any few of the following)

• Exposure to Cocos2d Creator and immersive technologies like Augmented Reality.
• Use of 2D/3D development tools/libraries.
• Graphics code optimization skills.
• Understanding in implementing automated testing platforms and unit tests.
• Proficient knowledge of code versioning tools such as Git and SVN.
• Understanding of the backend technology stack.

Educational content development is a plus.

Qualifications and Experience

• Tech/MCA (Computer Science).
• 2 years’ experience in game programming and scripting is desired.
• Exceptional candidates with less experience will be also considered.

At least 7 years programming experience, some of them in JS/TypeScript.

 Proven expert level knowledge in BE & FE development (NodeJS, React,

electron, npm/yarn, WebPack).

 Experience with cloud (preferably AWS) and/or micro-services.

 Proven experience mentoring junior developers, defining work procedures and coding conventions.

 Experience working with various databases (preferably more than two).

External Title: Backend Developer.

Location: Remote

Year of experience: 4+ years

Job Description:

• Understanding of the working of a web-based application.
• Expert Knowledge of Microservices architecture.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Proficient understanding of code versioning tools, such as Git.
• Basic understanding of REST APIs and their concepts.
• Basic understanding of front-end technologies, such as HTML5, and CSS3, JavaScript.

What you will be working on:

• Apply strategic thinking to design and deliver aesthetically pleasing innovative user-centric design and experiences across web and mobile platforms and devices
• Produce user flows, wireframes, prototypes (for stakeholder discussions/approvals), user interface specifications, and final graphics with a strong visual design element
• Drive the development and communication of design guidelines, patterns, and libraries- Keep a keen eye for detail and a passion for - pixel-perfect- fit and finish

What makes a great Product Designer for University Living?

• 3-6 years of experience in Product (UI/UX) Design
• At least B.Tech. degree with a background in consumer internet products
• Proficiency in Adobe XD, Sketch, Photoshop, CorelDraw, Illustrator, OmniGraffle, or other visual design and wire-framing tools
• Demonstrable UI design skills with a strong portfolio
• Strong believer in mobile-first and responsive design
• Understands the latest in visual and interaction design trends.
• Understanding of HTML5, CSS4, JavaScript, Bootstrap 4
• Familiarity with development frameworks such as Angular, React

Why should you join us?

• Compensation is better than Market Standards
• ESOPs (for exceptional candidate)
• Exposure with advanced technology
• Free Healthcare
• Provident Fund Allowance
• Monthly Rewards & recognition Program
• Competitive Annual Appraisals & Internal Promotions

• 2+yrs of experience in Frontend Development
• 2yrs of experience in NodeJS Development
• AngularJS (v1.+) proficiency and web development experience using AngularJS
• Good hands on experience in HTML, CSS, JavaScript.
• Strong communication and problem-solving skills
• Desire to work in a fast-paced, results-driven agile environment with varied

Responsibilities:

• Use markup languages like HTML to create user-friendly web pages
  Develop the frontend and Backend of the Application
• Integration of the front-end and back-end aspects of the web application
• Constantly and consistently implementing new features and optimize existing ones from controller-level to UI Vigilantly and rapidly fix bugs

Note: Candidate will be working on developing applications using NodeJS

We’re on the lookout for a data-savvy Growth Marketing Manager to develop and execute marketing strategies to increase awareness and adoption of the product.

Our ideal candidate is a passionate experienced B2B product marketer with proven success in working with emerging products and driving GTM strategies in online media and/or SaaS companies.

1. The key performance metric for the role will be growth in pages views & Inc42 plus subscriptions
2. It is essential the person understands funnel based marketing centred around content & engagement
3. It is of utmost importance to have an experience of marketing automation at scale
4. Devise B2B, B2C integrated marketing campaigns with the aim of acquiring and retaining customers
5. Find and target audiences & accordingly onboard/execute paid social media marketing, content aggregations and influencer marketing plans
6. To sustain India’s largest tech media platform it takes qualitative content marketing & automation at scale along with data-backed decisions, heavy testing, the feedback loop to drive product and editorial. 

Give your career a lunar slingshot, we are an equal opportunity employer.