Personal Assistant

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Job Overview: We are looking for an experienced Flutter Developer Trainer to join our training team. In this role, you will be responsible for designing and delivering training sessions on Flutter development to students. You will play a key role in shaping the skills and knowledge of aspiring Flutter developers, ensuring they are equipped to meet industry standards and excel in their careers.

Location: Jaipur, Rajasthan

Responsibilities:

• Design and develop comprehensive training programs and materials for Flutter development.
• Conduct training sessions, workshops, and seminars on Flutter framework, Dart programming language, and related technologies.
• Mentor and support trainees to ensure they grasp concepts effectively and apply them in practical scenarios.
• Stay updated with the latest advancements in Flutter and related technologies to incorporate into training programs.

Requirements:

• Minimum 5 years of experience as a Flutter Developer or similar role.
• Expertise in Flutter framework, Dart programming language, and state management patterns (e.g., Bloc, Provider).
• Strong understanding of mobile app development principles and best practices.
• Excellent communication and presentation skills.
• Ability to tailor training content to different audiences, from beginners to experienced developers.
• Certifications or formal training in education, instructional design, or related fields is a plus.

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related field (preferred).

Interested candidates can apply for this opportunity.

• Design and update job descriptions
• Source potential candidates from various online channels (e.g. social media and professional platforms like StackOverflow and Behance)
• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms
• Interview candidates (via phone, video and in-person)
• Prepare and distribute assignments and numerical, language and logical reasoning tests
• Advertise job openings on company’s careers page, social media, job boards and internally
• Provide shortlists of qualified candidates to hiring managers
• Send job offer emails and answer queries about compensation and benefits
• Participate in job fairs and host in-house recruitment events
• Collaborate with managers to identify future hiring needs
• Act as a consultant to new hires and help them onboard

• Proven work experience as an HR Recruiter or similar role
• Familiarity with Applicant Tracking Systems and resume databases
• Experience with sourcing techniques
• Understanding of referral programs
• Solid verbal and written communication skills

We are looking for an ambitious and energetic Business Development Manager who will be good at sales and software selling with knowledge in Supply Chain and Logistics industry to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

RESPONSIBILITIES & REQUIREMENTS:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• knowledge of SaaS products, market/industry and the Indian market landscape
• Data Mining.
• Updating CRM and Implementation work.
• Experience in software sales.
• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record in TMS software sales.
• Strong communication skills.
• Good with IT knowledge.
• Should be open for field sales.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

About us:

We are a team of software avengers, passionate engineers & thinkers designing the future of education. The company has its roots from IIT, IIM Alumni and various SMEs in education space. Here, we all work together with & for a single dream; ‘Education For Everyone, Everywhere.’

Dizvik is an EdTech product-based tech start-up working on exciting technologies & latest tech amendments. We use technology as an effective & efficient tool to create things that are impactful & make education easier. Artificial Intelligence, Augmented Reality, Robust Media Streaming are few of our core areas.

We are a crazy bunch of people having multiple personas always trying to keep things light-hearted! Our roots are not new, the company is nurtured by the well established group excelling since 2003. The founders of Dizvik Technologies own multiple companies & one of those is Dhyeya Educational Services Private Limited (Dhyeya IAS) having more than 20 offline Institutes/Centers in India.

Role Description:

The ideal candidate will be responsible for designing and developing highly scalable, reliable and fault-tolerant micro-services based applications for the company. Using Node Js, Python, MongoDB, PostgreSql, JWT, Cassandra, AWS, Docker, Kubernetes, Kafka, Rabbitmq, Redis, Middlewares, CDN, Elasticsearch, this candidate will be able to translate user and business needs into functional and enterprise level product.

Salary Range:  10 LPA to 25 LPA

Job Responsibilities:

• Designing and developing highly scalable, reliable and fault-tolerant backend architectures & applications for the company.
• Coordinate with cross-functional teams (Mobile, DevOps, Data, UX, QA, etc.) on planning and execution.
• Communicate, collaborate and lead the work & team effectively across distributed features
• Owning and working end-to-end on application – from system (server, deployment, configuration management) to back end (container, application, and database).

Requirements:

• Bachelor’s degree or equivalent in Computer Science.
• 3+ years of experience in backend technologies: Node Js, Python, MongoDB, PostgreSql, JWT, Cassandra, AWS, Docker, Kubernetes, Kafka, Redis, Middlewares, CDN, Elasticsearch etc.
• Implementation of security and data protection.(CSRF/JWT/ORM and various middleware/DB security implementations).
• Strong problem-solving skills, algorithmic skills, and data structures experience.
• Ability to design and implement low latency RESTful services in Monolith & Microservice both the architectures.
• Data modelling experience in both Relational and NoSQL databases.
• Ability to understand and implement Continuous Integration and Continuous Delivery.
• Experience in troubleshooting server performance memory issues, GC tuning, resource leaks, etc.
• Ability to scope, review and refine user stories for technical completeness and to alleviate dependency risks.
• Experience in versioning systems like GitHub, SVN, gitlab etc.

• Design and develop solutions to complex technical problems spanning the development of product features, quality validation, and deployment to customers
• Build highly scalable web applications that are designed for high performance
• Lead design and code reviews
• Work closely with senior management, Product Manager, and our team of developers.
• Contribute visibly to product quality, innovation, and customer-centric design across the engineering organization
• Lead, motivate and direct team members to build high-quality software in a fast-paced agile environment
• Actively hire the engineering & product team, & develop the existing team
• Share experiences and skills to aid team members in enhancing their professional skills and career

• 4+ years of experience building large scalable systems
• Strong experience in agile methodologies and test-driven development (TDD)
• Experience in software development using open source technologies
• Knowledge in domain-driven design, design patterns, and enterprise integration patterns
• Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline

• A history of working on side/hobby projects or contributing to open source projects is a plus
• You have worked in a startup before

Most importantly: Be excited to learn what you don’t already know!