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JOB DESCRIPTION
- Lead of IT team must guide & manage dev-ops, cloud system administrators, desktop support analysts and also assist in procure & manage assets.
- Design and develop a scalable IT infrastructure that benefits the organization.
- Take part in IT strategic planning activities that reflect the future vision of the organization.
- Introduce cost-effective best practices related to the needs of the business needs of the organization.
- Research and recommend solutions that circumvent potential technical issues.
- Provide high levels of customer service as it pertains to enterprise infrastructure.
- Review and document key performance metrics and indicators to ensure high performance of IT service delivery systems.
- Take charge of available client databases, networks, storage, servers, directories, and other technology services.
- Collaborate with the network engineer to design infrastructure improvements and changes and to troubleshoot any issues that arise.
- Plan, design, and manage infrastructure technologies that can support complex and heterogeneous corporate data and voice infrastructure.
- Execute, test and roll out innovative solutions to keep up with the growing competition technologies that can support complex and heterogeneous corporate data and voice infrastructure.
- Create and document proper installation and configuration procedures.
- Assist in handling software distributions and software updates and patches.
- Oversee deployment of systems and network integration in association with partner clients, business partners, suppliers and subsidiaries.
- Create, update, and manage IT policies.
- Manage, & drive assigned vendors. Perform cost benefit analysis and provide recommendations to management
KEY Proficiencies
* Bachelor’s or Master’s degree in computer science, information technology, electronics, telecommunications or any related field.
* Minimum 10 years of experience in the above mentioned fields.
Must Have -
a. Background working with Startups
b. Good knowledge of Kubernetes & Docker
c. Background working in Azure
What you’ll be doing
- Ensure that our applications and environments are stable, scalable, secure and performing as expected.
- Proactively engage and work in alignment with cross-functional colleagues to understand their requirements, contributing to and providing suitable supporting solutions.
- Develop and introduce systems to aid and facilitate rapid growth including implementation of deployment policies, designing and implementing new procedures, configuration management and planning of patches and for capacity upgrades
- Observability: ensure suitable levels of monitoring and alerting are in place to keep engineers aware of issues.
- Establish runbooks and procedures to keep outages to a minimum. Jump in before users notice that things are off track, then automate it for the future.
- Automate everything so that nothing is ever done manually in production.
- Identify and mitigate reliability and security risks. Make sure we are prepared for peak times,
- DDoS attacks and fat fingers.
- Troubleshoot issues across the whole stack - software, applications and network.
- Manage individual project priorities, deadlines, and deliverables as part of a self-organizing team.
- Learn and unlearn every day by exchanging knowledge and new insights, conducting constructive code reviews, and participating in retrospectives.
Requirements
- 2+ years extensive experience of Linux server administration include patching, packaging (rpm), performance tuning, networking, user management, and security.
- 2+ years of implementing systems that are highly available, secure, scalable, and self-healingon Azure cloud platform
- Strong understanding of networking, especially in cloud environments along with a good understanding of CICD.
- Prior experience implementing industry standard security best practices, including those recommended by Azure
- Proficiency with Bash, and any high-level scripting language.
- Basic working knowledge of observability stacks like ELK, prometheus, grafana, Signoz etc
- Proficiency with Infrastructure as Code and Infrastructure Testing, preferably using Pulumi/Terraform.
- Hands-on experience in building and administering VMs and Containers using tools such as Docker/Kubernetes.
- Excellent communication skills, spoken as well as written, with a demonstrated ability to articulate technical problems and projects to all stakeholders.
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.
Key Sills Required for Lead DevOps Engineer
Containerization Technologies
Docker, Kubernetes, OpenShift
Cloud Technologies
AWS/Azure, GCP
CI/CD Pipeline Tools
Jenkins, Azure Devops
Configuration Management Tools
Ansible, Chef,
SCM Tools
Git, GitHub, Bitbucket
Monitoring Tools
New Relic, Nagios, Prometheus
Cloud Infra Automation
Terraform
Scripting Languages
Python, Shell, Groovy
· Ability to decide the Architecture for the project and tools as per the availability
· Sound knowledge required in the deployment strategies and able to define the timelines
· Team handling skills are a must
· Debugging skills are an advantage
· Good to have knowledge of Databases like Mysql, Postgresql
It is advantageous to be familiar with Kafka. RabbitMQ
· Good to have knowledge of Web servers to deploy web applications
· Good to have knowledge of Code quality checking tools like SonarQube and Vulnerability scanning
· Advantage to having experience in DevSecOps
Note: Tools mentioned in bold are a must and others are added advantage
- Understanding customer requirements and project KPIs
- Implementing various development, testing, automation tools, and IT infrastructure
- Planning the team structure, activities, and involvement in project management activities.
- Managing stakeholders and external interfaces
- Setting up tools and required infrastructure
- Defining and setting development, test, release, update, and support processes for DevOps operation
- Have the technical skill to review, verify, and validate the software code developed in the project.
- Troubleshooting techniques and fixing the code bugs
- Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
- Encouraging and building automated processes wherever possible
- Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
- Incidence management and root cause analysis
- Coordination and communication within the team and with customers
- Selecting and deploying appropriate CI/CD tools
- Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
- Mentoring and guiding the team members
- Monitoring and measuring customer experience and KPIs
- Managing periodic reporting on the progress to the management and the customer
Hands on experience in:
- Deploying, managing, securing and patching enterprise applications on large scale in Cloud preferably AWS.
- Experience leading End-to-end DevOps projects with modern tools encompassing both Applications and Infrastructure
- AWS Code deploy, Code build, Jenkins, Sonarqube.
- Incident management and root cause analysis.
- Strong understanding of immutable infrastructure and infrastructure as code concepts. Participate in capacity planning and provisioning of new resources. Importing already deployed infra into IaaC.
- Utilizing AWS cloud services such as EC2, S3, IAM, Route53, RDS, VPC, NAT/IG Gateway, LAMBDA, Load Balancers, CloudWatch, API Gateway are some of them.
- AWS ECS managing multi cluster container environments (ECS with EC2 and Fargate with service discovery using Route53)
- Monitoring/analytics tools like Nagios/DataDog and logging tools like LogStash/SumoLogic
- Simple Notification Service (SNS)
- Version Control System: Git, Gitlab, Bitbucket
- Participate in Security Audit of Cloud Infrastructure.
- Exceptional documentation and communication skills.
- Ready to work in Shift
- Knowledge of Akamai is Plus.
- Microsoft Azure is Plus
- Adobe AEM is plus.
- AWS Certified DevOps Professional is plus
- Demonstrated experience with AWS
- Knowledge of servers, networks, storage, client-server systems, and firewalls
- Strong expertise in Windows and/or Linux operating systems, including system architecture and design, as well as experience supporting and troubleshooting stability and performance issues
- Thorough understanding of and experience with virtualization technologies (e.g., VMWare/Hyper-V)
- Knowledge of core network services such as DHCP, DNS, IP routing, VLANs, layer 2/3 routing, and load balancing is required
- Experience in reading, writing or modifying PowerShell, Bash scripts & Python code.Experience using git
- Working know-how of software-defined lifecycles, product packaging, and deployments
- POSTGRESSQL or Oracle database administration (Backup, Restore, Tuning, Monitoring, Management)
- At least 2 from AWS Associate Solutions Architect, DevOps, or SysOps
- At least 1 from AWS Professional Solutions Architect, DevOps
- AWS: S3, Redshift, DynamoDB, EC2, VPC, Lambda, CloudWatch etc.
- Bigdata: Databricks, Cloudera, Glue and Athena
- DevOps: Jenkins, Bitbucket
- Automation: Terraform, Cloud Formation, Python, Shell scripting Experience in automating AWS infrastructure with Terraform.
- Experience in database technologies is a plus.
- Knowledge in all aspects of DevOps (source control, continuous integration, deployments, etc.)
- Proficiency in security implementation best practices on IAM policies, KMS encryption, Secrets Management, Network Security Groups etc.
- Experience working in the SCRUM Environment
1. Developing a video player website where students can learn various courses, view e-books, solve tests, etc.
2. Building the product to reach higher scalability
3. Developing software to integrate with internal back-end systems
4. Working on AWS cloud platform
5. Working on Amazon Ec2, Amazon S3 bucket, and Git
6. Working on the implementation of continuous integration and deployment pipelines using Jenkins (mandatory)
7. Monitoring, troubleshooting, and diagnosing infrastructure systems (excellent knowledge required for the same)
8. Building tools to reduce the occurrences of errors and improve customer experience
9. Should have experience in MERN Stack too.
DevOps Consultant!! MERN Stack Project Manager – Systems (Enterprise or Solutions) Architect needed!
Hello superstar,
I appreciate you taking time to read this. I have posted a job for developers to work on a start-up, the link is ......
I would need someone with DevOps experience, to ensure that the project is undertaken with the highest standards possible. I have had many experiences where ‘completed’ software after years of development was filled with bugs and it would be more cost-effective to start from scratch than to attempt to find and correct all the bugs.
I have attempted to learn as much as possible, but I now have an opportunity and it would better serve the venture to have someone handle the management of the project to ensure that;
- We choose the most appropriate technology
- We choose competent developers in those technologies
- The architecture and data modeling are clearly defined in a ‘blueprint’ plan
- A DevOps environment and processes are set up and the developers understand what is required
- Proper tests are carried out to ensure everything works as intended
- There are processes for testers to follow and competent testers are selected to follow them
- Accessibility, localization, and internationalization are planned ahead of time
- Security, scalability, and other future probabilities that I may not even be aware of are considered and planned ahead of time
- Documentation and code reviews, refactoring and other quality assurance processes are undertaken
- Working software is produced and systems that enable new developers or teams of people to easily take over and/or contribute new modules or updates in a controlled and organized fashion
- Cost estimates or budgets/projections or use of SaaS, hosting and other 3rd party services and applications
I am more concerned with a professional and world-class organizational system than with any particular type of software been produced as the strong foundation will enable anything to be creating with efficacy and precision.
Again, thank you for reading this, please reply with the word “superstar” anywhere in the second line of your response. I look forward to hearing from you.
Warm wishes DevOps Evangelist,
- Strong Understanding of Linux administration
- Good understanding of using Python or Shell scripting (Automation mindset is key in this role)
- Hands on experience with Implementation of CI/CD Processes
Experience working with one of these cloud platforms (AWS, Azure or Google Cloud) - Experience working with configuration management tools such as Ansible, Chef
Experience in Source Control Management including SVN, Bitbucket and GitHub
Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus
Troubleshoot and triage development and Production issues - Understanding of micro-services is a plus
Roles & Responsibilities
- Implementation and troubleshooting on Linux technologies related to OS, Virtualization, server and storage, backup, scripting / automation, Performance fine tuning
- LAMP stack skills
- Monitoring tools deployment / management (Nagios, New Relic, Zabbix, etc)
- Infra provisioning using Infra as code mindset
- CI/CD automation




