Devops Engineer

What you will do

We are looking for an exceptional engineering lead to join our team. You will be responsible for building and owning the systems that would have critical impact for the business and the experience of our community from day one. 

• Build and lead an agile engineering team
• Work closely with Founder on product development
• Collaborate with operations team to understand customer pain points and solve interesting problems
• Code, test, ship - manage the entire application cycle
• Build libraries and documentation for future references
• Research and develop best practices and tools to enable delivery of features
• Set up capabilities to track and report business and user metrics
• Design and improve architecture to ensure scalability
  
  

Requirements

• Proven experience at scaling tech companies, preferably in commerce or social network
• Keen to innovate, open-minded and collaborative
• Able to interpret product needs and suggest appropriate solutions
• Have led a team, also able to code hands-on
• Strong communication skills
• Strong work ethic: responsible, responsive, and detail-oriented.
  
  

Technologies we use
Go, Flutter, AWS, Google Cloud

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

As a SaaS DevOps Engineer, you will be responsible for providing automated tooling and process enhancements for SaaS deployment, application and infrastructure upgrades and production monitoring.

• Development of automation scripts and pipelines for deployment and monitoring of new production environments.

• Development of automation scripts for upgrades, hotfixes deployments and maintenance.

• Work closely with Scrum teams and product groups to support the quality and growth of the SaaS services.

• Collaborate closely with SaaS Operations team to handle day-to-day production activities - handling alerts and incidents.

• Assist SaaS Operations team to handle customers focus projects: migrations, features enablement.

• Write Knowledge articles to document known issues and best practices.

• Conduct regression tests to validate solutions or workarounds.

• Work in a globally distributed team.

What achievements should you have so far?

• Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.

• Experience with containerization, deployment, and operations.

• Strong knowledge of CI/CD processes (Git, Jenkins, Pipelines).

• Good experience with Linux systems and Shell scripting.

• Basic cloud experience, preferably oriented on MS Azure.

• Basic knowledge of containerized solutions (Helm, Kubernetes, Docker).

• Good Networking skills and experience.

• Having Terraform or CloudFormation knowledge will be considered a plus.

• Ability to analyze a task from a system perspective.

• Excellent problem-solving and troubleshooting skills.

• Excellent written and verbal communication skills; mastery in English and local language.

• Must be organized, thorough, autonomous, committed, flexible, customer-focused and productive.

Job Summary: We are looking for a senior DevOps engineer to help us build functional systems that improve customer experience. They will be responsible for deploying product updates, identifying production issues and implementing integrations that meet our customers' needs. 

Key Responsibilities

• Utilise various open source technologies & build independent web based tools, microservices and solutions
• Write deployment scripts 
• Configure and manage data sources like MySQL, Mongo, ElasticSearch, etc
• Configure and deploy pipelines for various microservices using CI/CD tools
• Automated server monitoring setup & HA adherence
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Coordination and communication within the team and with customers where integrations are required
• Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions.
• Work with product team  to design automated pipelines to support SaaS delivery and operations in cloud platforms.
• Review and act on the Service requests, Infrastructure requests and Incidents logged by our Implementation teams and clients. Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues
• Modifying and improving existing systems. Suggest process improvements and implement them.
• Collaborate  with Software Engineers to help them deploy and operate different systems, also help to automate and streamline company's operations and processes.
• Developing interface simulators and designing automated module deployments.

Key Skills

• Bachelor's degree in software engineering, computer science, information technology, information systems.
• 3+ years of experience in managing Linux based cloud microservices infrastructure (AWS, GCP or Azure)
• Hands-on experience with databases including MySQL. 
• Experience OS tuning and optimizations for running databases and other scalable microservice solutions 
• Proficient working with git repositories and git workflows
• Able to setup and manage CI/CD pipelines
• Excellent troubleshooting, working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Extensive experience in DevOps engineering, team management, and collaboration.
• Ability to install and configure software, gather test-stage data, and perform debugging.
• Ability to ensure smooth software deployment by writing script updates and running diagnostics.
• Proficiency in documenting processes and monitoring various metrics.
• Advanced knowledge of best practices related to data encryption and cybersecurity.
• Ability to keep up with software development trends and innovation.
• Exceptional interpersonal and communication skills
• 
  

Experience:

• Must have  4+ years of experience as Devops Engineer in a SaaS product based company

About SuperProcure

SuperProcure is a leading logistics and supply chain management solutions provider that aims to bring efficiency, transparency, and process optimization across the globe with the help of technology and data. SuperProcure started our journey in 2017 to help companies digitize their logistics operations. We created industry-recognized products which are now being used by 150+ companies like Tata Consumer Products, ITC, Flipkart, Tata Chemicals, PepsiCo, L&T Constructions, GMM Pfaudler, Havells, others. It helps achieve real-time visibility, 100% audit adherence & transparency, 300% improvement in team productivity, up to 9% savings in freight costs and many more benefits. SuperProcure is determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for the company. 

Super Procure is backed by IndiaMart and incubated under IIMCIP & Lumis, Supply Chain Labs. SuperProcure was also recognized as Top 50 Emerging Start-ups of India at the NASSCOM Product Conclave organized in Bengaluru and was a part of the recently launched National Logistics policy by the prime minister of India. More details about our journey can be found here

Life @ SuperProcure 

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, 

mentorship and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 Billion logistics industry everyday? DO APPLY.

OTHER DETAILS

• Engagement : Full Time
• No. of openings : 1
• CTC : 12 - 20lpa

Job Description:

Responsibilities

·       Having E2E responsibility for Azure landscape of our customers

·       Managing to code release and operational tasks within a global team with a focus on automation, maintainability, security and customer satisfaction

·       Make usage of CI/CD framework to rapidly support lifecycle management of the platform

·       Acting as L2-L3 support for incidents, problems and service request

·       Work with various Atos and 3rd party teams to resolve incidents and implement changes

·       Implement and drive automation and self-healing solutions to reduce toil

·       Enhance error budgets and hands on design and development of solutions to address reliability issues and/or risks

·       Support ITSM processes and collaborate with service management representatives

Job Requirements

·       Azure Associate certification or equivalent knowledge level

·       5+ years of professional experience

·       Experience with Terraform and/or native Azure automation

·       Knowledge of CI/CD concepts and toolset (i.e. Jenkins, Azure DevOps, Git)

·       Must be adaptable to work in a varied, fast paced exciting, ever changing environment

·       Good analytical and problem-solving skills to resolve technical issues

·       Understanding of Agile development and SCRUM concepts a plus

·       Experience with Kubernetes architecture and tools a plus

Responsibilities:

• Writing and maintaining the automation for deployments across various cloud (AWS/Azure/GCP)
• Bring a passion to stay on top of DevOps trends, experiment, and learn new CI/CD technologies.
• Creating the Architecture Diagrams and documentation for various pieces
• Build tools and automation to improve the system's observability, availability, reliability, performance/latency, monitoring, emergency response

Requirements:

• 3 - 5 years of professional experience as a DevOps / System Engineer.
• Strong knowledge in Systems Administration & troubleshooting skills with Linux.
• Experience with CI/CD best practices and tooling, preferably Jenkins, Circle CI.
• Hands-on experience with Cloud platforms such as AWS/Azure/GCP or private cloud environments.
• Experience and understanding of modern container orchestration, Well-versed with the containerised applications (Docker, Docker-compose, Docker-swarm, Kubernetes).
• Experience in Infrastructure as code development using Terraform.
• Basic Networking knowledge VLAN, Subnet, VPC, Webserver like Nginx, Apache.
• Experience in handling different SQL and NoSQL databases (PostgreSQL, MySQL, Mongo).
• Experience with GIT Version Control Software.
• Proficiency in any programming or scripting language such as Shell Script, Python, Golang.
• Strong interpersonal and communication skills; ability to work in a team environment.

• AWS / Kubernetes Certifications: AWS Certified Solutions Architect / CKA.
• Setup and management of a Kubernetes cluster, including writing Docker files.
• Experience working in and advocating for agile environments.
• Knowledge in Microservice architecture.

• Building and setting up new development tools and infrastructure
• Understanding the needs of stakeholders and conveying this to developers
• Working on ways to automate and improve development and release
  processes
• Testing and examining code written by others and analyzing results
• Ensuring that systems are safe and secure against cybersecurity
  threats
• Identifying technical problems and developing software updates and ‘fixes’
• Working with software developers and software engineers to ensure that development follows established processes and works as intended
• Planning out projects and being involved in project management decisions
  
  

• BE / MCA / B.Sc-IT / B.Tech in Computer Science or a related field.
• 4+ years of overall development experience.
• Strong understanding of cloud deployment and setup
• Hands-on experience with tools like Jenkins, Gradle etc.
• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer experience
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate deployment
• Design procedures for system troubleshooting and maintenance
• Skills and Qualifications
• Proficient with git and git workflows
• Working knowledge of databases and SQL
• Problem-solving attitude
• Collaborative team spirit