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• Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Dell Technology best practice documentation. • Excellent troubleshooting skills with proven track record of successful incident management • Participates in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage infrastructure maintenance and necessary data migration, as required. • Replication sessions- Troubleshooting if any error encountered on the replication sessions. Establishing replication sessions for new sites. • Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with EMC colleagues to ensure effective resolution of technical issues encountered during implementations • Mentor junior staff • Good understanding of the Operating systems (Windows and Linux)
Essential Requirements:
• Specialist skills/ knowledge of VMAX, Powermax, VNXBlock, Unity, Isilon VPLEX and SAN Switches along with support knowledge of SRM along with CISCO, Brocade • Proficiency in hardware, software and/or operating systems environments. • Provide on call support. • Expert certification in relevant technology /product • Presentation and negotiating skills. • Organizational skills.
Experience:
• 5+ years of relevant experience
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service agents to achieve performance targets.
- Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure adherence to company policies, procedures, and quality standards.
- Maintain and report on team KPIs and provide regular performance updates to management.
- Facilitate training and development programs to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
Requirements:
- Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities.
- Proficiency in MS Office and CRM software.
- Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!
We are seeking a skilled Cloud Data Engineer who has experience with cloud data platforms like AWS or Azure and especially Snowflake and dbt to join our dynamic team. As a consultant, you will be responsible for developing new data platforms and create the data processes. You will collaborate with cross-functional teams to design, develop, and deploy high-quality frontend solutions.
Responsibilities:
Customer consulting: You develop data-driven products in the Snowflake Cloud and connect data & analytics with specialist departments. You develop ELT processes using dbt (data build tool)
Specifying requirements: You develop concrete requirements for future-proof cloud data architectures.
Develop data routes: You design scalable and powerful data management processes.
Analyze data: You derive sound findings from data sets and present them in an understandable way.
Requirements:
Requirements management and project experience: You successfully implement cloud-based data & analytics projects.
Data architectures: You are proficient in DWH/data lake concepts and modeling with Data Vault 2.0.
Cloud expertise: You have extensive knowledge of Snowflake, dbt and other cloud technologies (e.g. MS Azure, AWS, GCP).
SQL know-how: You have a sound and solid knowledge of SQL.
Data management: You are familiar with topics such as master data management and data quality.
Bachelor's degree in computer science, or a related field.
Strong communication and collaboration abilities to work effectively in a team environment.
Skills & Requirements
Cloud Data Engineering, AWS, Azure, Snowflake, dbt, ELT processes, Data-driven consulting, Cloud data architectures, Scalable data management, Data analysis, Requirements management, Data warehousing, Data lake, Data Vault 2.0, SQL, Master data management, Data quality, GCP, Strong communication, Collaboration.


- A world-class development environment and working culture.
- Intensive cutting edge technologies to work on.
- Very challenging development projects where you will learn more in one year what might take several years in a large firm.
- Preferably CS grads (M.SC in Computer Science and MCA in Fullstack Development , B. Tech. in computer science.
- Expert in Web Technologies (HTML, CSS, Bootstrap, Javascript, Jquery, SQL, etc). Or Data Analytics Technologies (Database, BI Tools, Python, Pandas etc)
- Shall know one of the web frameworks like Django, Flask (only for web developers)
- Should be conversant with at least one programming language like Java, Python or C#.
- Experience - Freshers or one year.
- Ability to quickly learn new technologies
- Willingness to work hard and unrelentingly focussed on deliverables.
- Mastery over English or communication skills is NOT required. We are looking for people with a passion for technology and engineering.
• Hands-on experience in tasks automation experience via scripting
• Hands-on experience in implementing auto-scaling, ELBs, Lamdba functions, and other auto-scaling technologies
• Experience in vulnerability management and security.
• Ability to proactively and effectively communicate and influence stakeholders
• Experience in virtual, cross-functional teamwork
• Strong customer and service management focus and mindset
• Solid and technical hands-on experience with administrating public and private cloud systems (compute, storage, networks, security, hardware, software, etc)
• AWS Associate, Professional or Specialist certification

- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using react concepts.
- Writing application interface codes using JavaScript following react.js workflows.
- Troubleshooting interface software and debugging application codes.

- Must have 5-8 years of experience in handling data
- Must have the ability to interpret large amounts of data and to multi-task
- Must have strong knowledge of and experience with programming (Python), Linux/Bash scripting, databases(SQL, etc)
- Must have strong analytical and critical thinking to resolve business problems using data and tech
- Must have domain familiarity and interest of – Cloud technologies (GCP/Azure Microsoft/ AWS Amazon), open-source technologies, Enterprise technologies
- Must have the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Must have good communication skills
- Working knowledge/exposure to ElasticSearch, PostgreSQL, Athena, PrestoDB, Jupyter Notebook
